Top Call Center Services & Voice Services in Bogota
Bogotá is a regional hub for business process outsourcing, known for its bilingual talent, neutral Spanish accent, and strong telecom infrastructure. With a deep labor pool from universities like Universidad de los Andes, Universidad Nacional de Colombia, and Javeriana, the city supports scalable customer operations for startups and multinationals alike.
On Clutch, you can evaluate top-rated call centers in Bogotá by reviews, industry focus, language coverage, and channels. Our vetting process verifies client feedback and project details so you can confidently shortlist partners for soporte telefónico, atención al cliente, and omnichannel customer care. Use filters to narrow by budget, team size, and sector. Explore these additional directories:
• Call Center Companies in Colombia
• Call Center Companies in Medellín
6 Leaders 15 Contenders
35 Companies
List of the Top Bogota Call Center Companies & Voice Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Bogota, ColombiaServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Automotive Company
5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read moreWas this helpful?
Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Automotive Food & Beverages Software Environmental Services Advertising & marketing GamingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$5,000+< $25 / hr1,000 - 9,999Serves Bogota, ColombiaServices provided
20% Call Center Services50% Customer Service Outsourcing10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
Reviews mention Team players
Clients consistently highlight Helpware's exceptional teamwork and collaboration. Feedback indicates a seamless integration of teams, with one client noting, "It felt like there was very little divide between our teams," and another stating, "They have found two spectacular people who have been a pleasure to work with." Overall, the sentiment reflects a strong appreciation for Helpware's responsiveness and dedication, emphasizing their role as committed partners in achieving project success.-
Video Dev, Graphics & Digital Mktg for Healthcare Mktg Firm
5.0 Aug 7, 2024Helpware is friendly, dedicated, and willing to make as many changes as we need. It's a great partnership. We work together to set priorities for every project they assist us with.
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Customer Support for Custom Meal Service Provider
5.0 Feb 4, 2022It felt like there was very little divide between our teams. From the agents to the leadership, everyone was always so ready and willing to help. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.
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Mkt Research & CRM Administration for Financial Services Co
4.0 Oct 23, 2019We envisioned being one group, and we’ve achieved that. We’re constantly working together and thinking of ways that we can expand the relationship. Helpware is a part of our team on a daily basis, and we’re in constant contact.
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Image Annotation for Computer Vision Software
5.0 May 29, 2019In the end, they've become an extension of our team thanks to their involvement and quality. Their team is extremely responsive to our questions and feedback and provides updates proactively.
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Administrative and Internal Support for Strategy Consultancy
5.0 Oct 23, 2019As I mentioned there are multiple levels of oversight with the ability for constant feedback. Helpware has their own project tools, into which I have full visibility and in fact am held accountable by the team when I need to be. We are truly a team.
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17 of 21 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 21 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read moreWas this helpful?
Industry Experience
Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Other Industry Automotive Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT ServicesWas this helpful?
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This provider is fluent in 16 languages:
- Mandarin
- English
- Spanish
- Arabic
- Russian
- Portuguese
- Japanese
- German
- Korean
- French
- Vietnamese
- Italian
This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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$5,000+< $25 / hr1,000 - 9,999Serves Bogota, ColombiaServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSee all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
Reviews mention Reliable
Clients consistently express high satisfaction with Select VoiceCom's reliability. One client highlighted their exceptional project management, noting they 'always deliver on time and exceed our expectations.' Another emphasized their commitment, stating that the team goes 'above and beyond' in various aspects, including recruitment and training. Overall, the sentiment surrounding reliability is overwhelmingly positive, with no reported areas for improvement, showcasing their steadfast support even during challenging times.-
Back Office & Sales Outsourcing for Photography Studio
5.0 Feb 7, 2025SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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Industry Experience
Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial servicesWas this helpful?
More responsive than most other service providers
Get in TouchSelect VoiceCom is very responsive
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This provider is fluent in 1 language:
- English
This provider is available in 1 time zone:
- Eastern Standard Time (EST)
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ContactPoint 360
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$1,000+$25 - $49 / hr1,000 - 9,999Bogotá, ColombiaServices provided
41% Call Center Services29% Customer Service Outsourcing19% Back Office Outsourcing +1 service11% Sales OutsourcingSee all 6 projectsContactPoint 360 is a global customer experience and outsourcing company offering a range of Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and back-office operations. Reviews highlight their strong project management, quick scalability, and outstanding customer service, with 100% of reviewers noting improved customer satisfaction and response times. Their adaptability and alignment with client processes stand out.
2 of 2 reviews are 5 stars$10,000 – $49,000 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Recent reviews highlight ContactPoint 360's effective customer support and operational assistance, with clients noting improved response times and positive customer feedback. A Sales Manager from Vincario emphasized their commitment to quality and seamless integration with internal processes, while a UX UI designer praised their flexibility and collaborative spirit. Both clients appreciated timely deliverables and responsiveness, with suggestions for more detailed performance reporting as the only area for improvement. Overall, the sentiment is highly positive.Was this helpful?
1 of 3 Call Center Services reviews are 5 stars3 new reviews for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Marketing Agency
5.0 — ContactPoint 360 provides call center services for a marketing agency. The team manages inbound and outbound call operations, customer email and chat support, and some administrative back-office Read moreWas this helpful?
Industry Experience
ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
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Advertising & marketing Automotive Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight ContactPoint 360's competitive pricing and strong value for money. For instance, one client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the company provided 'great culture fit' and 'good value for cost.' Overall, the feedback reflects a positive sentiment towards the company's affordability and the quality of services provided, solidifying their reputation as a cost-effective solution.Was this helpful?
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$100,000+Undisclosed10,000+Bogotá, Colombia
Services provided
10% Call Center Services50% Customer Service Outsourcing20% Sales Outsourcing +2 services10% Business Consulting10% Content Moderation ServicesSee all 12 projectsTDCX is a distinguished provider of Contact Center Services, excelling in Customer Support Services and managing both Inbound and Outbound Call Centers. With a 95% satisfaction rate, clients commend TDCX for their scalable solutions, proactive approach, and exceptional customer care capabilities. Over 80% of reviewers highlight their effective project management and seamless integration into existing operations.
6 of 6 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 6 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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See All Locations (18)Bogotá, Colombia
Calle 26 # 92-32 (Gold 9- Piso 4), Centro empresarial Connecta
Bogotá, Colombia 110911751 - 1000
+57 601 743 3303
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Bogota, ColombiaServices provided
30% Call Center Services30% Customer Service Outsourcing20% AI Agents +2 services15% Back Office Outsourcing5% Data Annotation ServicesSee all 87 projectsSupportYourApp is a Customer Support Services company providing comprehensive Contact Center Services, including inbound and outbound call handling, phone support, and customer care solutions. The overwhelmingly positive feedback highlights their ability to rapidly scale teams and deliver timely, high-quality support that effectively boosts customer satisfaction and response times. Over 90% of reviewers commend their flexibility, project management, and alignment with client needs.
7 of 11 reviews are 5 stars1 new review for Call Center Services services$200,000 – $999,999 avg. project costRead 11 Recent ReviewsReviewed 11 times in the past 6 months
In the last six months, SupportYourApp has received positive feedback for its flexibility, responsiveness, and effective project management. Clients praised the team's ability to integrate seamlessly, improve operational efficiency, and deliver timely results. For instance, one client highlighted that SupportYourApp significantly increased their frontline support capacity, while another noted their proactive communication and commitment to quality. However, one review pointed out a lack of ownership and accountability in service delivery, indicating room for improvement in some areas.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
SupportYourApp is often praised for its competitive pricing and overall value for money, with clients noting that their budget aligns well with the services provided. For instance, one client highlighted that the pricing fit their budget and appreciated the good value for cost. Overall sentiment is positive, with multiple clients expressing satisfaction with the cost-effectiveness and quality of service, although there were some isolated complaints regarding management and performance consistency.Was this helpful?
More responsive than most other service providers
Get in TouchSupportYourApp is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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United States (25) Ukraine (7) Israel (6) England (5) Germany (3) Netherlands (3) Czech Republic (2) Denmark (2) Sweden (2) Ireland (2) Luxembourg (1) Poland (1) Austria (1) Malta (1) Greece (1) New Zealand (1) Norway (1) Italy (1) Russia (1) France (1) Switzerland (1) Costa Rica (1) Canada (1) Bahamas (1)Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves Bogota, ColombiaServices provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingSee all 10 projectssix eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.
1 of 1 Call Center Services reviews are 5 starsUnknown avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read moreWas this helpful?
Industry Experience
Six Eleven Global Services has received positive feedback across several industries, including Advertising & Marketing, Telecommunications, Logistics & Supply Chain, and Beauty & Cosmetics. Clients highlight their strengths in delivering high-quality customer support, effective communication, and operational scalability. The overall sentiment reflects strong expertise in managing customer service projects, with measurable success in response times and project accuracy. Their adaptability and commitment to client satisfaction make them a suitable choice for businesses seeking support in these sectors.
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Advertising & marketing Logistics & Supply Chain Beauty & Cosmetics Telecommunications Consulting Wellness & FitnessWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight six eleven global services' competitive pricing and strong value for money. One client noted that their pricing fit the budget and provided good value, while another emphasized significant cost savings without compromising quality. The overall sentiment is positive, with multiple reviews praising their effective communication and high-quality service relative to cost, indicating a strong alignment with client expectations and needs.Was this helpful?
More responsive than most other service providers
Get in Touchsix eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
$1,000+< $25 / hr250 - 999Serves Bogota, ColombiaServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.
Reviews mention Communicative
Simply Contact has received overwhelmingly positive feedback regarding their communication practices. Clients consistently noted their responsiveness and adaptability to specific needs, with one CEO highlighting their 'outstanding' project management and clear communication that kept them informed throughout the process. Another client praised the team's flexibility and pleasant interactions, stating they moved quickly and effectively. Overall, the sentiment reflects a strong appreciation for Simply Contact's commitment to maintaining open and effective communication channels.-
Inbound Customer Support Services for EdTech Company
5.0 Apr 5, 2024Simply Contact's project management was outstanding. They always delivered on time and were very responsive to our needs, quickly adapting their strategies to fit our requirements. Their communication was clear, ensuring we were always up-to-date.
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Customer Service Support for Public Interest Tech Firm
5.0 Jan 19, 2024They were great communicators and adaptive to our needs. They also moved quickly. Great interaction with their team - very pleasant, flexible, and patient with us.
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Call Center Services for Wheelchair Rental System
4.5 May 1, 2023The collaboration between our teams is seamless and highly effective. Simply Contact's transparent work process allows us to monitor performance closely, and their proactive communication ensures a smooth workflow throughout the project.
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Call Center Services for Travel Tech Company
5.0 Feb 5, 2021During our 4 years’ cooperation, Simply Contact proved to be an excellent partner that helped us to meet our business goals. The key to project success is definitely the established workflows they have in place. We also value their transparency in communication.
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Telemarketing Outsourcing for Call Center
4.0 Jun 4, 2020We had straightforward communication and a fast exchange of information. Unfortunately, that didn’t translate into delivered results.
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Industry Experience
Simply Contact has demonstrated strong capabilities across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and others. Reviews indicate a consistent ability to enhance customer support processes, improve satisfaction rates, and provide multilingual assistance. Clients praised their adaptability, project management, and quick onboarding of agents. Overall, sentiment is positive, particularly in IT, education, and marketing sectors, suggesting that Simply Contact is well-suited for projects requiring efficient customer service solutions.
Read All ReviewsSelect Industry to see insights
Software Business services Information technology Financial services Education IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Telecommunications Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express satisfaction with Simply Contact's cost-effectiveness and value for money, highlighting their competitive pricing and quality of service. For instance, one client noted they received 'good value for cost' while another emphasized that their pricing 'fit our budget.' However, some reviews also mentioned room for improvement in their pricing strategy. Overall, the sentiment is positive, with many clients appreciating the balance between affordability and service quality.Was this helpful?
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UndisclosedUndisclosed10,000+Bogotá, Colombia
Services provided
15% Call Center Services25% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO) +3 services25% IT Staff Augmentation5% Engineering5% HR ConsultingSee all 3 projectsEmapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
Reviews mention Easy to work with
Clients consistently describe Emapta as easy to work with, highlighting their approachability and responsiveness. One client noted that the EMAPTA consultant was 'instantly able to understand challenges' and was 'an absolute pleasure to work with.' Weekly meetings facilitated effective communication, with project managers who listened to team input. Overall, feedback reflects a strong sentiment of satisfaction regarding Emapta's collaborative and supportive approach throughout the project.-
Website Dev for Health Care Provider
5.0 Oct 25, 2020The management style was inclusive and respectful with the project manager taking time to listen and take on board the thoughts of all team members. Timelines were kept and hurdles that came up along the way were dealt with effectively and without panic. They really impressed me with their intent to completely understand our company and our challenges. An absolute pleasure to work with.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently praised Emapta for their competitive pricing and excellent value for money. One client noted their ability to reduce development costs while maintaining quality, stating Emapta was 'price competitive to other companies considered.' Another emphasized the transparency and efficiency Emapta provided, which contributed to their business growth. Overall, feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and the quality of services rendered.Was this helpful?
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See All Locations (19)Bogotá, Colombia
97-46 Carrera 16
Bogotá, Colombia 11022150 - 75
+57 601 786 8748
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UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Services provided
40% Call Center Services40% Customer Service Outsourcing10% Back Office Outsourcing +1 service10% Sales OutsourcingSee all 1 projectsOutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.
Industry Experience
OutPLEX has demonstrated strong expertise in the consumer products and services industry, particularly for online retail businesses. Clients have praised their ability to lower costs, improve service quality, and enhance call handling efficiency. The overall sentiment is positive, highlighting their excellent project management and responsiveness. Their culture and values align well with those of their clients, making them a good fit for companies seeking reliable customer service solutions in this sector.
Read All ReviewsSelect Industry to see insights
Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have praised OutPLEX for providing good value for cost, with one reviewer noting that their service levels and cost per call exceeded expectations. The company's strong project management and responsiveness were also highlighted, contributing to an overall positive sentiment regarding the balance of cost and value. While there were suggestions for improvement, such as increasing onsite meetings, the primary feedback indicates satisfaction with the pricing relative to the quality of service provided.Was this helpful?
See All Locations (3)Bogotá, Colombia
75 - 51 Carrera 7
Bogotá, Colombia 110221201 - 250
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$10,000+$50 - $99 / hr10 - 49Bogotá, Colombia
Services provided
20% IT Staff Augmentation20% Recruitment Process Outsourcing15% HR Outsourcing +4 services15% Sales Outsourcing10% Custom Software Development10% Marketing Strategy10% Web DesignSee all 13 projectsParrolabs is a diverse digital agency offering services in web and mobile development, social media management, and SEO optimization. Reviewers consistently praise their collaborative, responsive approach, and problem-solving capabilities. With a strong emphasis on understanding client needs, approximately 90% of reviews highlight their professionalism and adaptability, while the remaining acknowledge their expertise in modern technologies. Parrolabs is recognized for forming strong, enduring partnerships with clients.
Reviews mention Open to feedback
Parrolabs has received positive feedback regarding their openness to client feedback and collaboration. One client noted their flexibility in adapting to suggestions, such as transitioning to Jira for project management. They praised Parrolabs' client-centric approach, contrasting it with less humble competitors. The client emphasized a strong, evolving partnership and highlighted the team's willingness to accommodate changes, reinforcing their overall satisfaction with the collaboration.-
Coding & Configuration for BigCommerce Platform
5.0 Mar 6, 2019They've been flexible in adapting to our needs as I've made suggestions for different software and processes to follow. As projects became more complex, I requested we use Jira, for example, to start managing projects, which has been a great tool for us. Their client-centric, highly collaborative approach sets them apart. Where other tech companies can be less humble in problem-solving scenarios, Parrolabs is much more collaborative and receptive to client feedback. Nothing, in particular, comes to mind, but whenever I request changes to the way we manage projects, they're very openminded to it. We have a strong and evolving partnership in that way.
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See All Locations (2)Bogotá, Colombia
TV 5 #42-81 Suite 301
Bogotá, Colombia 11031131 - 40
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Review Rating from Clients
5.0/5.0
Quality
4.5
Schedule
5.0
Cost
0.0
Willing to Refer
5.0
Reviewers in Colombia commend Parrolabs for assisting with early-stage MVP development, noting their team’s good quality work and professionalism. Clients appreciate the smooth collaboration, clear communication, and the company’s capacity to deliver on promises within tight timelines.Read Local ReviewsWas this helpful?
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$1,000+$150 - $199 / hr10 - 49Bogotá, Colombia
Services provided
30% Sales Outsourcing25% Generative AI25% Market Research +1 service20% Demand Generation MarketingSee all 5 projectsExpansion Americas is a business development and market research firm specializing in lead generation, market intelligence, and strategic advisory services across various industries. Reviews highlight their strong market knowledge, with impressive results such as a 35% conversion rate and a 520% pipeline growth, and a high level of customer satisfaction, as evidenced by 100% positive feedback with no indicated areas for improvement.
4 of 4 reviews are 5 starsLess than $10,000 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
Recent reviews of Expansion Americas reflect a highly positive sentiment, with clients praising their market knowledge, effective lead generation, and project management. Notably, one client highlighted a 35% conversion rate and 520% pipeline growth from their engagement, while another reported a 165% increase in international revenue year-over-year. Clients appreciate the team's organization, communication, and cultural fit, with many indicating no areas for improvement. Overall, Expansion Americas is viewed as a valuable partner in business development.Was this helpful?
Industry Experience
Expansion Americas has demonstrated expertise across three industries: Real Estate, Education, and Non-Profit. In Real Estate, they excelled in market research and lead generation, receiving positive feedback for their comprehensive advisory services. In Education, they delivered impressive results in lead generation and conversion rates. Their work with Non-Profit organizations resulted in significant revenue growth and effective B2B outreach. Overall, sentiment across all sectors is highly positive, indicating strong alignment with client needs and successful outcomes.
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Real estate EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently report that Expansion Americas offers good value for money, often highlighting their competitive pricing and effective results. One client noted that their pricing fit within budget while delivering significant outcomes, including a 35% conversion rate and 520% pipeline growth. Another mentioned a 165% increase in international revenue, attributing this success to the company's cost-effective services. Overall, the sentiment around their pricing and value proposition is positive, with multiple clients expressing satisfaction with the return on investment.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Services provided
30% Call Center Services30% Customer Service Outsourcing10% BI & Big Data Consulting & SI +3 services10% Back Office Outsourcing10% Cybersecurity10% IT Managed ServicesBPM CONSULTING SAS is a call center company. They are located in Bogotá, Colombia, and their services include Call Center Services and Customer Service Outsourcing.
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What are Featured Providers?
$1,000+$50 - $99 / hr10 - 49Serves Bogota, ColombiaServices provided
50% Call Center Services50% Sales OutsourcingSee all 20 projectsVirtual Sales Limited is a telemarketing and outbound call center service provider specializing in customer growth and lead generation. Their reviews highlight their consistent delivery and impressive industry knowledge, with 100% of reviewers praising their project management and communication skills. Clients report high satisfaction with the quality of meetings booked and the seamless integration into their sales processes.
3 of 5 reviews are 5 stars2 new reviews for Call Center Services servicesLess than $10,000 avg. project costRead 5 Recent ReviewsReviewed 5 times in the past 6 months
In recent reviews, clients praised Virtual Sales Limited for their professionalism, flexibility, and effective communication. Notably, one client highlighted their ability to secure 2-3 meetings weekly, contributing to a substantial sales pipeline. Another emphasized their responsiveness and alignment with business priorities. Clients noted the team's strong understanding of industry needs, though some suggested enhancing expertise in specific sectors. Overall, sentiment is overwhelmingly positive, with clients expressing satisfaction and a willingness to continue partnerships.Was this helpful?
More responsive than most other service providers
Get in TouchVirtual Sales Limited is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr250 - 999Serves Bogota, ColombiaServices provided
50% Call Center Services20% Customer Service Outsourcing15% Back Office Outsourcing +1 service15% CRM Consulting and SISee all 15 projectsValoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.
Reviews mention Timely
The overall sentiment regarding Valoris Center's timeliness is highly positive. Clients consistently praised their punctuality and reliability in delivering services on schedule. One client noted, 'Everything was very punctual, and the objectives were achieved within the agreed timeframe.' Another emphasized that Valoris 'consistently provided stable and reliable service, always delivering on time.' Overall, the feedback indicates that Valoris Center meets or exceeds clients' expectations for timely project management.-
Call Center Services for Digital Solutions Provider
4.5 Mar 3, 2023We calibrate every two weeks where we discuss our achievements (based on KPIs & Customer Satisfaction Survey). We also solve the punctual issue that appears. Our POC from Valoris frequently gets in touch with our team regarding specific topics such as warranties, new drivers, etc. They are proactive and deliver comprehensive reports; they react quickly whenever needed and efficiently deal with unplanned topics.
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Customer Service Outsourcing for Financial Services Company
5.0 Aug 4, 2025Valoris' team consistently provided stable and reliable service, always delivering on time and meeting our needs. With a team of agents who align with our brand values and consistently strive to meet our customers' expectations, their dedication is clearly reflected in the customer satisfaction scores they've achieved, making them a trusted partner for our business.
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Customer Service Outsourcing for Freight Transportation Co
5.0 Mar 27, 2026Everything was very punctual, and the objectives were achieved within the agreed timeframe. Excellent team.
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7 of 9 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 9 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center & Sales Services for FinTech Platform Co
5.0 — Valoris Center was hired by a fintech platform company to manage their outbound service and sales campaign. The team handled the client's welcome calls and encouraged customers to order a physical Read moreWas this helpful?
Industry Experience
Valoris Center demonstrates versatile expertise across several industries, notably Financial Services, Retail, eCommerce, and Automotive. Clients consistently commend their responsiveness, customer-centric approach, and timely project delivery. In Financial Services, Valoris excels in customer support and satisfaction, achieving high metrics like CSAT and SLA. Retail partners praise their proactive communication and flexibility, while in eCommerce, they efficiently engage customers through appointment-setting services. Overall, Valoris is well-suited for industries seeking robust customer service solutions.
Read All ReviewsSelect Industry to see insights
Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Valoris Center's competitive pricing and excellent value for money. One client noted a 'good value for cost' and praised their culture fit. Another mentioned that Valoris' pricing 'fit our budget' while delivering high-quality service. Overall, sentiment is positive, with multiple clients emphasizing the company's ability to provide cost-effective solutions without compromising service quality, making them an appealing option for various projects.Was this helpful?
$1,000+< $25 / hr50 - 249Serves Bogota, ColombiaServices provided
10% Call Center Services80% Sales Outsourcing10% Email MarketingSee all 67 projectsA-SALES AB is a company specializing in outbound sales generation and telemarketing services. They consistently receive positive feedback for their tailored, data-driven approach, maintaining an average of 10–20 qualified meetings monthly. Their project management is praised for reliability and precision, reflected in 100% of reviews noting timely deliverables and effective communication. Their deep understanding of client industries and commitment to success are frequently highlighted.
Reviews mention Accommodating
Clients express a highly positive sentiment regarding A-SALES AB's accommodating nature. Feedback highlights their willingness to adapt to evolving project needs, with one client noting they met new requirements 'with open arms.' Another reviewer praised their responsiveness and flexibility, stating that A-SALES AB was 'always on the ball' and maintained a seamless collaboration. Overall, clients appreciate the company's solution-oriented mindset and commitment to delivering quality results while being highly receptive to client needs.-
Sales Outsourcing for Sustainable Paper Company
5.0 Apr 25, 2024Expectations were set early and new/extra needs that emerged along the project have also been met with open arms. They were open to adapt and conform to our needs while providing valuable knowledge on how to reach the best possible outcome.
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Lead Gen & Appointment Setting for Video Solutions Company
5.0 Mar 29, 2024They were responsive and adaptable to our needs, adopting a flexible approach to address our evolving requirements. Their prompt deliverables and receptivity to feedback made for a seamless collaboration.
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16 of 16 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 16 ReviewsCall Center Services PROJECT HIGHLIGHT
Sales Outsourcing Services for E-Commerce Fulfillment Co
5.0 — A-SALES AB provides sales outsourcing services for an e-commerce fulfillment company. The team is responsible for helping the client break into the Western market through cold emails and cold calls. Read moreWas this helpful?
Industry Experience
A-SALES AB has demonstrated strong expertise in lead generation and appointment setting across various industries, including Financial Services, IT, Business Services, Advertising & Marketing, and Healthcare. Clients commend their effective communication, tailored outreach strategies, and responsiveness, leading to significant improvements in sales pipelines and meeting bookings. Overall, feedback indicates a highly positive sentiment regarding their ability to deliver results, particularly in sectors requiring targeted and strategic engagement.
Read All ReviewsSelect Industry to see insights
Manufacturing Advertising & marketing Software Construction Consumer Products Government Financial services Education Healthcare Supply Chain, Logistics, and Transport Human Resources IT Services Consulting Business services Information technologyWas this helpful?
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UndisclosedUndisclosed10,000+Bogotá, Colombia
Services provided
23% Call Center Services33% Customer Service Outsourcing15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Bogotá, Colombia
Canapro - Calle 63, Edificio Canapro,
Bogotá, Colombia 111221More than 5k
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$10,000+Undisclosed10,000+Bogotá, Colombia
Services provided
40% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +3 services10% Content Moderation Services5% Business Consulting5% Robotics Process AutomationApex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
Read moreSee All Locations (17)Bogotá, Colombia
3472 Carrera 13a
Bogotá, Colombia 1103111001 - 2000
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Featured
What are Featured Providers?
$1,000+Undisclosed1,000 - 9,999Serves Bogota, ColombiaServices provided
20% Call Center Services55% Sales Outsourcing25% Back Office OutsourcingSee all 54 projectsAppointment Setter Online is a company specializing in outbound call center and appointment-setting services. The reviews consistently highlight their professionalism, dependability, and ability to generate qualified leads and appointments, with a noticeable increase in sales and client engagement reported by 40% of reviewers. Their commitment to clear communication and organized project management is frequently praised, although some suggest more detailed reporting could add further value.
6 of 6 reviews are 5 stars2 new reviews for Call Center Services services$10,000 – $49,000 avg. project costRead 6 Recent ReviewsReviewed 6 times in the past 6 months
In the past six months, clients have consistently praised Appointment Setter Online for their effective lead generation and appointment-setting services. Notably, clients experienced significant improvements in lead quality and conversion rates, as highlighted by the Director of Saihaj Tax Service, who noted a 'predictable pipeline' and increased scheduled meetings. The team's professionalism and structured communication received commendations, although some clients suggested enhanced performance analytics could add value. Overall, the sentiment is overwhelmingly positive, with clients appreciating the focus on qualified leads.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Appointment Setter Online for their exceptional value for money and competitive pricing. Multiple testimonials highlight the company's ability to deliver qualified leads and efficiently manage appointments, resulting in improved conversion rates. For instance, one client noted a 40% increase in qualified appointments, while another mentioned a significant rise in scheduled consultations. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness of their services, with many clients indicating they received more than they paid for.Was this helpful?
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$1,000 1 Full Time Appointment Setter $1,800 2 Full Time Appointment Setters $4,500 5 Full Time Appointment SettersView PackagesAward Winning Appointment Setting Team
Helps businesses consistently fill their sales calendar with qualified prospects. We specialize in scheduling appointments through professional outreach via calls, texts, and emails, customized to your industry and target market. Our trained appointment setters ensure every lead is warmed up and ready for your sales team.Was this helpful?
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$10,000+< $25 / hr10,000+Bogotá, Colombia
Services provided
25% Call Center Services35% Customer Service Outsourcing20% Back Office Outsourcing +3 services10% Sales Outsourcing5% Finance & Accounting Outsourcing (FAO)5% IT Managed ServicesUbiquity is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services, and the firm is based in New York, New York and McAllen, Texas.
Read moreSee All Locations (13)Bogotá, Colombia
CCI Building Calle 26, No. 59-41, 6th Floor
Bogotá, Colombia 110111301 - 400
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$10,000+< $25 / hr1,000 - 9,999Bogotá, Colombia
Services provided
37% Call Center Services25% Customer Service Outsourcing13% Back Office Outsourcing +2 services13% Staffing12% HR ConsultingCall center Outsourcing S.A.S BIC specializes in Call Center Services and Customer Service Outsourcing. They are based in Bogotá, Colombia and Bogotá, Colombia.
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$1,000+$25 - $49 / hr50 - 249Madrid, Colombia
Services provided
30% Call Center Services25% Back Office Outsourcing20% Direct Marketing +2 services15% Sales Outsourcing10% Customer Service OutsourcingWORLD JOINT CONNECTION is a Madrid, Colombia-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
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$5,000+$150 - $199 / hr2 - 9Bogotá, D.C., Colombia
Services provided
50% Sales Outsourcing30% Email Marketing20% Marketing StrategyFounded in 2023, TrueAdvertize is a Sales Outsourcing company. The team focuses on Sales Outsourcing and Email Marketing.
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$1,000+$25 - $49 / hr50 - 249Bogotá, Colombia
Services provided
35% Call Center Services35% Back Office Outsourcing30% Customer Service OutsourcingBKPO is an answering service company. The firm is headquartered in Bogotá, Colombia. Their team provides Call Center Services and Back Office Outsourcing.
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$5,000+$100 - $149 / hr10 - 49Bogotá, Colombia
Services provided
30% Call Center Services40% Branding30% E-Commerce DevelopmentIndexcol, a branding firm, provides Branding and Call Center Services. The company is located in Bogotá, Colombia.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
100% Call Center ServicesViapin Colombia SAS, an answering service company, is located in Bogotá, Colombia. They specialize in Call Center Services and were established in 2004.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
100% Call Center ServicesDatascoring De Colombia, an answering service, is based in Bogotá, Colombia. Established in 1996, the team specializes in Call Center Services.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
70% Call Center Services30% AccountingCOS Colombian Outsourcing Solutions is a phone answering service. Located in Bogotá, Colombia, their team offers Call Center Services and Accounting.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
80% Call Center Services20% Customer Service OutsourcingArcos Soluciones Tecnologicas SAS is a call center headquartered in Bogotá, Colombia. They specialize in Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
100% Call Center ServicesEstablished in 2012, Recovery & Services is a midsize Bogotá, Colombia-based telephone answering service. Their team offers Call Center Services.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
60% Call Center Services20% Cloud Consulting & SI20% Other MarketingCellvoz Cloud Services is an answering service company. Their small team is headquartered in Bogotá, Colombia. Their team provides Call Center Services and Other Marketing.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
100% Call Center ServicesCollect Center is an answering service company located in Panamá, Panama and Bogotá, Colombia. They provide Call Center Services.
Read moreSee All Locations (2)Bogotá, Colombia
Carrera 10 No 19-65 Camacol Building - Office 401.
Bogotá, Colombia 1102212 - 5
+57.3.160.104.200
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
Services provided
17% Call Center Services35% Sales Outsourcing30% Digital Strategy +1 service18% Customer Service OutsourcingSmall Sales Outsourcing company BlueMarketing, is located in Bogotá, Colombia. Their services include Sales Outsourcing and Digital Strategy.
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$1,000+< $25 / hr10 - 49Bogotá, Colombia
Services provided
10% AI Agents10% Accounting10% Back Office Outsourcing +7 services10% Business Consulting10% Business Continuity Management10% Corporate Law10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Market Research10% Sales OutsourcingSmartBpo SAS is a Market Research company. Their team is headquartered in Bogotá, Colombia and Medellín, Colombia. The company specializes in Market Research and AI Agents.
Read more -
UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
30% Call Center Services30% Corporate Training & Coaching10% Custom Software Development +3 services10% Marketing Strategy10% Web Design10% Web DevelopmentBased in Bogotá, Colombia, Kolvoz SAS is a telephone answering service. The team focuses on Call Center Services and Corporate Training & Coaching.
Read more -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
25% Call Center Services25% Recruiting25% Recruitment Process Outsourcing +1 service25% StaffingVinali Group is an answering service. Their midsize team is in Bogotá, Colombia. Their services include Call Center Services and Staffing.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
20% Branding20% Sales Outsourcing10% Advertising +5 services10% Digital Strategy10% Market Research10% Marketing Strategy10% Public Relations10% Social Media MarketingTXT Agencia Transmedia is a branding agency. They are located in Bogotá, Colombia, and their services include Branding and Sales Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
20% Call Center Services25% Digital Strategy25% Web Development +2 services20% Customer Service Outsourcing10% Back Office OutsourcingTeledisca is a Digital Strategy company. Founded in 2016, the agency is located in Bogotá, Colombia. Their team offers Digital Strategy and Web Development.
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
Services provided
60% Call Center Services40% SMS MarketingSaem Colombia is a small answering service company located in Bogotá, Colombia. Their services include Call Center Services and SMS Marketing.
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
Services provided
100% Call Center ServicesSmall call center company CONTACT CENTER GROUP S.A.S, is headquartered in Bogotá, Colombia. The team offers Call Center Services.
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UndisclosedUndisclosed250 - 999Bogotá, Colombia
Services provided
100% Call Center ServicesAltycom BPO is a phone answering service. Founded in 2018, the team provides Call Center Services.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
100% Call Center ServicesHeadquartered in Bogotá, Colombia, Serficob B.P.O S.A.S is a small call center company. Their services include Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Services provided
10% Call Center Services20% BI & Big Data Consulting & SI20% Business Consulting +3 services20% Cybersecurity20% IoT Development10% Customer Service OutsourcingGrupo CMC is a business intelligence company. Headquartered in Bogotá, Colombia, the firm was launched in 1993. Their team focuses on BI & big data consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
20% Call Center Services20% Back Office Outsourcing20% Corporate Training & Coaching +2 services20% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO)DYALOGO is a phone answering service based in Bogotá, Colombia. Launched in 2003, the team specializes in Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
60% Customer Service Outsourcing20% Email Marketing20% Sales OutsourcingYES CONTACT & BPO SAS is a Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Email Marketing and is in Bogotá, Colombia.
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Ability to Deliver considers three criteria:
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List of the Top 6 Bogota Call Center Companies & Voice Services
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UndisclosedUndisclosed10,000+Bogotá, Colombia
Ability to deliver
32.2/40.015.2/20 Reviews7.6/10 Clients & Experience9.4/10 Market PresenceService focus
15% Call Center Services85% Other -
$100,000+Undisclosed10,000+Bogotá, Colombia
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$1,000+$25 - $49 / hr1,000 - 9,999Bogotá, Colombia
Ability to deliver
28.7/40.016.4/20 Reviews4.8/10 Clients & Experience7.5/10 Market PresenceService focus
41% Call Center Services11% Sales Outsourcing48% Other -
UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Ability to deliver
25.1/40.016.4/20 Reviews2.6/10 Clients & Experience6.1/10 Market PresenceService focus
40% Call Center Services10% Sales Outsourcing50% Other -
$10,000+$50 - $99 / hr10 - 49Bogotá, Colombia
Ability to deliver
31.7/40.016.6/20 Reviews8.1/10 Clients & Experience7/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$1,000+$150 - $199 / hr10 - 49Bogotá, Colombia
Ability to deliver
21.8/40.017.2/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Ability to deliver
12.6/40.00/20 Reviews6.9/10 Clients & Experience5.7/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed10,000+Bogotá, Colombia
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
23% Call Center Services15% Sales Outsourcing62% Other -
$10,000+Undisclosed10,000+Bogotá, Colombia
Ability to deliver
6.8/40.00/20 Reviews0/10 Clients & Experience6.8/10 Market PresenceService focus
40% Call Center Services60% Other -
$10,000+< $25 / hr10,000+Bogotá, Colombia
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services10% Sales Outsourcing65% Other -
$10,000+< $25 / hr1,000 - 9,999Bogotá, Colombia
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
37% Call Center Services63% Other -
$1,000+$25 - $49 / hr50 - 249Madrid, Colombia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
30% Call Center Services15% Sales Outsourcing55% Other -
$5,000+$150 - $199 / hr2 - 9Bogotá, D.C., Colombia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+$25 - $49 / hr50 - 249Bogotá, Colombia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
35% Call Center Services65% Other -
$5,000+$100 - $149 / hr10 - 49Bogotá, Colombia
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed10 - 49Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed10 - 49Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Call Center Services30% Other -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
80% Call Center Services20% Other -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed10 - 49Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services40% Other
Latest Call Centers Articles
See all articles
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
Bogotá Call Center FAQs
Bogotá blends quality, scale, and value. You’ll find bilingual (Spanish–English) agents with a neutral accent, nearshore time-zone alignment with North America, and competitive pricing compared to onshore markets.
In addition, local providers are experienced in outsourcing call center services Bogotá across voice, chat, email, and social, and many offer CX analytics, QA, and workforce management to improve CSAT and first-contact resolution. The city’s mature BPO ecosystem, supported by Invest in Bogotá and a robust IT backb
Actual quotes vary thanks to factors like language mix, channel complexity, and SLAs. Typical Bogotá call center services cost ranges on Clutch:
- Per-minute (shared agents): $0.35 – $0.80
- Per-hour (dedicated agents): $8 – $18 for Spanish; $12 – $22 for bilingual Spanish–English
- Monthly per seat: $1,400 – $3,200, depending on schedule, seniority, and tools
- One-time setup/pilot: $3,000 – $15,000 for knowledge transfer, playbooks, and integrations
Expect higher rates for specialized industries (healthcare, fintech) or 24/7 omnichannel coverage. Additionally, always ask providers to model costs for your volume curve and languages to avoid surprise overages.
Bogotá-based call center teams support a wide range of sectors, including:
- Fintech and banking — KYC support, collections, dispute resolution
- E-commerce and retail — order tracking, returns, social care
- SaaS and tech — tier-1 help desk, account activation
- Travel and logistics — rebooking, dispatch, claims
- Telecom and utilities — billing, plan upgrades, retention
- Healthcare and insurance — member services, benefits questions
Many “centros de contacto Bogotá” also offer sales development, upsell/cross-sell, and multilingual expansion across Latin America.
- Define your project’s specific scope and KPIs — i.e., channels, languages, volumes, hours, SLAs, and target CSAT/FCR.
- Validate industry experience — request relevant case studies, client reviews on Clutch, and references in your vertical.
- Check the tech stack — ensure compatibility with your CRM/CCaaS, QA tooling, and analytics.
- Assess operations and management— training program, nesting, QA cadence, WFM, and coaching ratios.
- Verify security and compliance — ISO 27001, PCI DSS, SOC 2; adherence to Colombia’s Habeas Data Law 1581 and, if applicable, HIPAA/GDPR.
Make an informed agency choice by leveraging Clutch’s vetted directories and data-driven resources. Streamline your search by filtering firms by their pricing, average client ratings, and industry expertise.
- Vague reporting: no transparent dashboards for CSAT, QA, AHT, FCR, or adherence.
- Overpromising: guarantees without a discovery phase, or instant 24/7 coverage without staffing plans.
- High agent churn without a retention strategy, or constant reliance on trainees for complex queues.
- Weak security posture: no documented access controls, audits, or data handling policies.
- Hidden costs: unclear billing for training, tools, or after-hours surcharges.
- Limited language and channel depth if you require bilingual support or omnichannel at scale.
The wrong team is bad news for your business. Not only does it threaten your brand reputation, but it also exposes it to risks like data security breaches and wasted resources.
Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.