How much does it cost to hire a BPO firm in Bogotá?

Pricing varies thanks to a range of factors, including service line, language, and complexity. Most Clutch-listed BPO firms from Bogotá charge: Customer support/call center agents: $8 – $18 per hour, depending on language, channel mix, and SLAs. Back-office processes: $7 – $16 per hour; specialized roles trend higher. Team-based or managed programs: $5,000 – $50,000+ per month based on seat count, QA, training, and reporting depth. One-time setup and transition fees: $2,000 – $10,000 for knowledge transfer, playbooks, integrations, and WFM. Ask for transparent pricing by role and channel, clarify what’s included (training, QA, WFM, tooling), and lock in SLAs aligned to KPIs like first contact resolution (FCR), CSAT, and AHT.

Which industries do Bogotá BPO firms serve?

Bogotá providers support a broad mix of local and international clients, ranging: Fintech and financial services — KYC support, billing, collections Travel, hospitality, and airlines — reservations, loyalty, multilingual CX E-commerce and retail — order support, returns, marketplace ops Logistics and last-mile delivery — dispatch, exception handling Telecom and media — tech support, subscriber care Healthcare and health tech — member services, claims support SaaS and IT — tier 1–2 support, data enrichment, QA Education and e-learning — student services, enrollment

How do I choose the right BPO agency in Bogotá?

Define scope and KPIs – volumes, languages, hours, and metrics. Validate experience – review case studies in your industry and channels. Check compliance and security – ISO 27001, PCI DSS, SOC 2; ask about data residency and PII handling. Assess operations – QA scorecards, coaching cadence, WFM practices, and supervisor-to-agent ratios. Evaluate tech stack – compatibility with Zendesk, Salesforce, Freshdesk, Five9, Genesys, Twilio, and analytics. Read verified reviews – leverage Clutch to compare ratings, budgets, and client feedback before shortlisting. Use filters on Clutch to sort Bogotá listings by budget, languages, client size, and industry focus. Shortlist 3–5 firms, then run structured vendor interviews with a scoring rubric.

What are red flags when hiring a BPO firm in Bogotá?

Unrealistic pricing or “all-in” quotes without line-item clarity No references, thin case studies, or inconsistent reporting samples Vague SLAs or avoidance of KPI commitments High agent attrition with no retention plan or coaching program Limited security posture (no audits, unclear PII workflows) Heavy reliance on subcontractors without disclosure Poor language QA or weak writing samples for English support Inflexible tooling or resistance to integrations with your CRM/CCaaS Don’t get swayed by enticing fees or promises; stay on the lookout for these red flags.

Home BPO Colombia Bogota

Top BPO Companies in Bogota

Q: Why hire a Bogotá-based BPO agency?

Bogotá offers a strong blend of value, talent, and access. Nearshore proximity (often overlapping Eastern and Central time) enables real-time collaboration and faster iteration than many offshore alternatives. The city’s workforce brings neutral Spanish, strong English proficiency, and specialized domain skills across CX, finance ops, content moderation, and data entry. Moreover, local providers are used to scaling rapidly for seasonal U.S. and LATAM demand, with robust telecom infrastructure and Tier III data centers. Many teams also operate within Colombia’s data protection framework and global standards (e.g., ISO 27001, PCI DSS), adding confidence for regulated workloads. If your roadmap includes Spanish-language support, regional market insights, or omnichannel CX, Bogotá’s BPO ecosystem is a smart fit.

Bogotá is Colombia’s business engine and a rising nearshore hub for customer experience, back-office, and shared services. With a bilingual workforce, competitive costs, and proximity to U.S. time zones, BPO companies in Bogotá help brands scale support, streamline operations, and enter Spanish-speaking markets. Clutch makes selection simple: we verify client reviews, analyze case studies, and map service focus so you can compare providers by ratings, industry expertise, tech stack, and team size.

From Chapinero to the Zona Franca, you’ll find partners serving sectors tied to the city’s strengths — fintech, travel, logistics, and SaaS — fueled by talent from universities like Universidad de los Andes, Javeriana, and the National University of Colombia. Use filters for budget, languages, onsite/remote delivery, and more to narrow your shortlist. Explore directories like:

• Top BPO Companies

• BPO Companies in Colombia

• BPO Companies in Ecuador

• BPO Companies in Venezuela

• Bogotá BPO Companies for Information Technology

Ratings Updated: August 8, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Connext

5.0 7 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Bogota, Colombia

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.

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Reviews mention Reliable
Clients consistently highlight Connext's reliability in their services, noting their commitment to building strong partnerships. One client emphasized that Connext's recruiting and management processes are dependable, efficiently matching highly talented candidates to their needs. Additionally, the account management team is always accessible, ensuring smooth operations and prompt resolution of any issues. Overall, the sentiment reflects a strong trust in Connext's ability to deliver consistent and high-quality support, contributing positively to client satisfaction and business growth.

Staff Augmentation for Title & Escrow Company

5.0 Jan 23, 2023

The recruiting and management is reliable. Connext finds highly talented candidates, quickly and works very hard to match candidates with our preferred profile. We always feel supported by their management team and have access to them always should a problem come up.
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Industry Experience

Connext has demonstrated expertise across multiple industries, including Arts & Entertainment, Financial Services, Business Services, Real Estate, and IT. Clients commend their effective call center services, streamlined accounting processes, and dependable recruitment strategies, leading to improved operational efficiency and customer satisfaction. Overall sentiment is positive, highlighting their proactive communication and commitment to long-term partnerships, making them a strong candidate for businesses seeking reliable outsourcing solutions in these sectors.
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Arts, entertainment & music Financial services Software Business services Other Industry Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently noted that Connext offers strong value for money, with one reviewer highlighting their 'pricing fit our budget' and another emphasizing the 'cost, expertise, and long-term partnership' they provide. Many clients reported significant improvements in operational efficiency and reduced workloads, indicating that the services received justified their investment. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in Connext's offerings.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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Remote Team Solutions

5.0 24 reviews

Premier Verified

Undisclosed

Undisclosed

250 - 999

Serves Bogota, Colombia

Services provided

30% Staffing

10% Back Office Outsourcing

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

Remote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.

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Reviews mention Exceeds expectations
Remote Team Solutions has consistently exceeded client expectations, as noted by multiple reviewers. One client highlighted their impressive service delivery, stating that their expectations were not only met but surpassed. Another client praised RTS for their responsiveness and commitment to understanding specific needs, emphasizing that the team went beyond mere candidate selection. Overall, clients express high satisfaction and commend the company's ability to deliver exceptional value and results.

Recruiting Services for Construction Company

5.0 May 6, 2024

They go above and beyond with their service delivery. My initial expectations have not only been met but exceeded to a level I didn't think possible. Their commitment to excellence is truly impressive.
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Remote Employee Recruitment for Digital Mktg & Web Dev Co

5.0 Aug 10, 2023

Remote Team Solutions has redefined what it means to find, hire, and retain remote talent. Their excellence, professionalism, and commitment have exceeded my highest expectations, and I wholeheartedly recommend their services to any organization seeking to thrive in the virtual workspace.
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Technical Position Recruitment for Hyperscale Data Company

5.0 Jan 24, 2024

RTS is highly responsive to all of our needs and continuously goes well beyond our expectations. They took the time to understand our needs entirely and did far more than just a keyword search selection of candidates.
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1 of 2 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews of Remote Team Solutions reflect a positive sentiment, highlighting their effective talent acquisition and project management. A client praised their ability to enhance sales outcomes, noting increased close rates and responsiveness from team members like Gustavo. Another client emphasized the quick turnaround in issuing policies while maintaining quality. Overall, clients appreciate the company's culture fit and value for cost, although there is a suggestion to improve the pace of the hiring process.
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall, clients have expressed high satisfaction with Remote Team Solutions regarding their cost-effectiveness and value for money. One client noted the 'good value for cost' and another highlighted their 'amazing staff' and the ability to provide high-quality talent at lower costs. Additionally, clients appreciated the comprehensive services provided for a single monthly fee, which they deemed a 'gamechanger.' The sentiment across reviews indicates that clients feel they receive excellent service and results relative to their investment.
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United States (19) Ireland (1) Mexico (1) New Zealand (1) England (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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Connext

5.0 7 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.

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Reviews mention Reliable
Clients consistently highlight Connext's reliability in their services, noting their commitment to building strong partnerships. One client emphasized that Connext's recruiting and management processes are dependable, efficiently matching highly talented candidates to their needs. Additionally, the account management team is always accessible, ensuring smooth operations and prompt resolution of any issues. Overall, the sentiment reflects a strong trust in Connext's ability to deliver consistent and high-quality support, contributing positively to client satisfaction and business growth.

Staff Augmentation for Title & Escrow Company

5.0 Jan 23, 2023

The recruiting and management is reliable. Connext finds highly talented candidates, quickly and works very hard to match candidates with our preferred profile. We always feel supported by their management team and have access to them always should a problem come up.
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Industry Experience

Connext has demonstrated expertise across multiple industries, including Arts & Entertainment, Financial Services, Business Services, Real Estate, and IT. Clients commend their effective call center services, streamlined accounting processes, and dependable recruitment strategies, leading to improved operational efficiency and customer satisfaction. Overall sentiment is positive, highlighting their proactive communication and commitment to long-term partnerships, making them a strong candidate for businesses seeking reliable outsourcing solutions in these sectors.
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Arts, entertainment & music Financial services Software Business services Other Industry Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently noted that Connext offers strong value for money, with one reviewer highlighting their 'pricing fit our budget' and another emphasizing the 'cost, expertise, and long-term partnership' they provide. Many clients reported significant improvements in operational efficiency and reduced workloads, indicating that the services received justified their investment. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in Connext's offerings.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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ContactPoint 360

4.8 6 reviews

Premier Verified

$1,000+

$25 - $49 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

41% Call Center Services

29% Customer Service Outsourcing

19% Back Office Outsourcing +1 service

11% Sales Outsourcing

ContactPoint 360 is a global customer experience and outsourcing company offering CX, BPO, and digital transformation services. Their consistent delivery and alignment with client processes have been praised, with 100% positive feedback highlighting improved response times and customer satisfaction. Reviewers commend their professionalism, adaptability, and seamless integration, noting minimal areas for improvement.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback for ContactPoint 360 highlights their effective support in managing customer communications and operational tasks for a software development company. Clients noted improved response times and customer satisfaction. The team was praised for their organized project management and adaptability, seamlessly integrating with internal teams. While minor improvements in reporting were suggested, overall sentiment remains highly positive, emphasizing good value for cost and alignment with client values.
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Industry Experience

ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
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Advertising & marketing Automotive Consumer products & services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight ContactPoint 360's competitive pricing and strong value for money. For instance, one client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the company provided 'great culture fit' and 'good value for cost.' Overall, the feedback reflects a positive sentiment towards the company's affordability and the quality of services provided, solidifying their reputation as a cost-effective solution.
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Bogotá, Colombia

Bogotá North Point Building Cra. 7 #156-10 Tower 3, 21st floor,
Bogotá, Colombia 110131
201 - 250

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Booth

4.8 18 reviews

Verified

$1,000+

Undisclosed

1,000 - 9,999

Bogotá, Colombia

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +8 services

10% IT Staff Augmentation

10% Other Digital Marketing

5% Content Marketing

5% Data Annotation Services

5% HR Outsourcing

5% IT Managed Services

5% PEO/Employee Leasing

5% Recruitment Process Outsourcing

Booth & Partners is a versatile outsourcing company offering Employer of Record services, administrative support, and project management solutions. Overall, 90% of reviews highlight their cultural fit, cost-effectiveness, and responsiveness. Clients appreciate their commitment to continuous improvement and tailored solutions, although some suggest enhancements in HR processes and performance tracking. Their high-quality service is evidenced by improved operational efficiency and positive client experiences.

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Reviews mention Attentive
Clients have consistently praised Booth & Partners for their attentiveness and responsiveness. One client highlighted their impressive support during onboarding and tech assistance, stating, 'Their attentiveness and support are impressive.' Another noted their extreme timeliness and adaptability, mentioning they remain available despite a 12-hour time difference. Overall, the sentiment regarding attentiveness is overwhelmingly positive, with clients expressing satisfaction in how their unique needs are addressed.

Back-Office Outsourcing for Insurance Brokerage Company

5.0 Aug 13, 2024

Booth and Partners does very well with onboarding and with tech support for the team. Their attentiveness and support are impressive.
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Recruitment Process Outsourcing for Executive Recruiting Co

5.0 Jun 4, 2024

They have been extremely timely and attentive to our unique needs. We have a 12 hour time difference and they are still open to meeting at a variety of hours to address issues.
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Industry Experience

Booth & Partners has demonstrated expertise across diverse industries, including technology, retail, real estate, education, insurance, and advertising. They are praised for their cultural alignment, responsiveness, and commitment to client satisfaction. Positive feedback highlights their ability to facilitate cost-effective talent acquisition and operational support. Notably, in sectors like education and technology, they efficiently scaled teams while maintaining quality service. Overall, their impact is notably beneficial for companies seeking to enhance capacity and operational efficiency.
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Real estate Nonprofit Software Retail Consumer Products Consulting Advertising & marketing Insurance Human Resources Education Financial services Business services

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More responsive than most other service providers

Booth is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Bogotá, Colombia

Calle 100 No. 13 – 21 Piso 12, Edificio Megatower, Chicó
Bogotá, Colombia 110221
201 - 250

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Bogotá, Colombia

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Reliable
Clients have consistently described TDCX as a highly reliable partner, citing their agility, excellent communication skills, and commitment to delivering quality results. One client noted their team as 'highly calibrated and reliable experts,' emphasizing the positive impact on their complex projects. Additionally, TDCX has been praised for their responsiveness and willingness to go the extra mile, ensuring that tasks are completed effectively and efficiently, which reinforces their reputation for reliability.

BPO Services for Tech Company

5.0 May 25, 2022

This team are highly calibrated and reliable experts, we have benefitted greatly from all of their CI suggestions. The team are super responsive and have always made themselves available when we needed them the most. Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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View projects from:

Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Bogotá, Colombia

Calle 26 # 92-32 (Gold 9- Piso 4), Centro empresarial Connecta
Bogotá, Colombia 110911
751 - 1000

+57 601 743 3303

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Emapta

4.7 3 reviews

Undisclosed

Undisclosed

10,000+

Bogotá, Colombia

Services provided

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO)

25% IT Staff Augmentation +3 services

15% Call Center Services

5% Engineering

5% HR Consulting

Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

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Reviews mention High-quality work
Clients have expressed high satisfaction with Emapta's ability to deliver high-quality work and support. One CEO highlighted that Emapta successfully provided skilled research scientists and graphic designers, significantly enhancing team productivity. Additionally, Emapta's responsiveness and constant communication were praised, reinforcing their reliability as an offshore partner. Overall, the sentiment is overwhelmingly positive, with clients recommending Emapta for its excellent services and working environments.

BPO Services for Health Company

4.0 Nov 11, 2020

Emapta has been able to deliver and meet our expectations. Their working environment has helped increase my team’s productivity and efficiency at work. Emapta definitely provides great service and wonderful working spaces.
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Industry Experience

Emapta has demonstrated expertise across various industries, including healthcare, energy and natural resources, and genetics. Clients in healthcare praised their ability to reduce development costs while maintaining quality, resulting in rapid patient acquisition. In the energy sector, Emapta excelled in assembling talented teams, enhancing operational flexibility. For the genetics industry, they provided essential human resource management and a conducive work environment, boosting team productivity. Overall, feedback indicates a strong sentiment of satisfaction, highlighting Emapta's adaptability and effective communication.
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Healthcare Energy & natural resources Other Industry

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised Emapta for their competitive pricing and excellent value for money. One client noted their ability to reduce development costs while maintaining quality, stating Emapta was 'price competitive to other companies considered.' Another emphasized the transparency and efficiency Emapta provided, which contributed to their business growth. Overall, feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and the quality of services rendered.
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Bogotá, Colombia

97-46 Carrera 16
Bogotá, Colombia 110221
50 - 75

+57 601 786 8748

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OutPLEX

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Bogotá, Colombia

Services provided

40% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

OutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.

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Industry Experience

OutPLEX has demonstrated strong expertise in the consumer products and services industry, particularly for online retail businesses. Clients have praised their ability to lower costs, improve service quality, and enhance call handling efficiency. The overall sentiment is positive, highlighting their excellent project management and responsiveness. Their culture and values align well with those of their clients, making them a good fit for companies seeking reliable customer service solutions in this sector.
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Consumer products & services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised OutPLEX for providing good value for cost, with one reviewer noting that their service levels and cost per call exceeded expectations. The company's strong project management and responsiveness were also highlighted, contributing to an overall positive sentiment regarding the balance of cost and value. While there were suggestions for improvement, such as increasing onsite meetings, the primary feedback indicates satisfaction with the pricing relative to the quality of service provided.
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Bogotá, Colombia

75 - 51 Carrera 7
Bogotá, Colombia 110221
201 - 250

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Horatio

5.0 2 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

25% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +4 services

10% AI Consulting

10% Content Moderation Services

10% Finance & Accounting Outsourcing (FAO)

5% Data Annotation Services

Horatio is a customer service outsourcing company known for their adaptability and robust project management skills. Reviewers consistently highlight their effective communication and ability to quickly escalate and resolve issues. Approximately 90% of feedback is positive, with clients appreciating their use of data insights and standardized metrics to enhance support processes.

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Industry Experience

Horatio has demonstrated expertise primarily in the Publishing industry, providing effective customer service support for lifestyle media companies. Feedback highlights their adaptability, strong communication skills, and ability to enhance operational efficiency through data insights. Clients appreciate their proactive issue escalation and project management. Overall sentiment is positive, indicating that they are a suitable partner for businesses in the publishing sector seeking reliable and responsive support solutions.
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Publishing

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Horatio as providing good value for money, particularly highlighting their adaptability and effective communication. One client noted an investment of approximately $150,000, appreciating the enhanced reporting and data insights they received. The team's ability to quickly escalate issues and their proactive approach were praised. However, there is a suggestion for improvement regarding staffing domestic teams to enhance communication further.
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Bogotá, Colombia

Centro Empresarial Colina, Cra. 72 #152-60
Bogotá, Colombia 111156
751 - 1000

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Parrolabs

5.0 13 reviews

$10,000+

$50 - $99 / hr

10 - 49

Bogotá, Colombia

Services provided

20% IT Staff Augmentation

20% Recruitment Process Outsourcing

15% HR Outsourcing +4 services

15% Sales Outsourcing

10% Custom Software Development

10% Marketing Strategy

10% Web Design

Parrolabs is a versatile development company offering services such as web and app development, social media management, and SEO optimization. Reviews indicate strong client satisfaction, with 100% of reviewers praising their collaboration, responsiveness, and technical expertise. Clients appreciate Parrolabs' extension-like integration with their teams and their commitment to delivering high-quality, innovative solutions. The company is noted for its proactive approach and ability to adapt to client needs.

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Industry Experience

Parrolabs has demonstrated expertise across diverse industries, including Education, Retail, Information Technology, Advertising & Marketing, Media, and Business Services. Feedback highlights their strengths in collaborative project management, technical proficiency—especially in Ruby on Rails and web development—and responsiveness, fostering long-term partnerships. Clients in Education noted enhanced website functionalities, while those in Retail and Advertising praised their impactful SEO strategies. Overall, sentiment reflects high satisfaction, particularly in sectors requiring innovative tech solutions and consistent support.
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Media Software Nonprofit Advertising & marketing IT Services Information technology Retail Education Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (5) $50,000 to $199,999 (4)

What Clients Have Said
Clients consistently highlight Parrolabs' competitive pricing and strong value for money. One client noted they chose Parrolabs for their 'good value for cost,' while another emphasized their competitive pricing compared to industry standards. Overall, clients express satisfaction with the quality of work relative to the investment, stating that Parrolabs delivers high-quality results and effectively meets project needs without exceeding budget expectations.
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United States (10) Canada (1) Colombia (1) Netherlands (1)

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Review Rating from Clients

5.0/5.0

Quality

4.5

Schedule

5.0

Cost

0.0

Willing to Refer

5.0

Reviewers in Colombia highlight Parrollabs' capacity to assist startups with MVP development, noting their team’s good quality work and professionalism. Clients appreciate their straightforward project management and consistent delivery, even with junior staff involved.
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Red Design Systems - Design Solutions

4.9 8 reviews

$5,000+

$25 - $49 / hr

10 - 49

Bogotá, Colombia

Services provided

40% Back Office Outsourcing

30% Web Development

20% Business Consulting +1 service

10% Financial Consulting

Red Design Systems - Design Solutions is a versatile agency offering services in custom software development, brand design, digital marketing, web development, animation, and customer support. With remarkable project management and a customer-focused approach, they excel in delivering efficient, tailored solutions. Notably, 100% of reviews highlight their excellent communication and client satisfaction, with no significant areas for improvement mentioned.

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Industry Experience

Red Design Systems - Design Solutions has demonstrated expertise across various industries, including IT Services, Manufacturing, Gaming, Design, Consumer Products, and Retail. Clients commend their strong project management skills, adaptability, and ability to deliver high-quality results tailored to specific industry needs. Sentiment across reviews is overwhelmingly positive, highlighting their effectiveness in enhancing brand visibility, user experience, and operational efficiency, making them a suitable partner for diverse business sectors.
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Design IT Services Manufacturing Gaming Consumer Products Retail

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Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (3)

What Clients Have Said
Clients consistently express satisfaction with Red Design Systems' cost and value for money, highlighting competitive pricing and excellent service quality. One client noted their proposal offered the 'best cost-benefit ratio,' while another emphasized their 'reasonable pricing' and 'excellent work at competitive prices.' Overall, the sentiment reflects that clients feel they receive substantial value for their investment, with many indicating plans for future collaborations.
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Colombia (5) Canada (1) France (1) United States (1)

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Review Rating from Clients

5.0/5.0

Quality

4.9

Schedule

4.9

Cost

4.8

Willing to Refer

5.0

Local clients praise Red Design Systems for their expertise in branding, digital marketing, and web development, delivering impactful results like increased leads and web traffic. They emphasize the team's responsiveness, project management skills, and ability to understand client needs across diverse projects.
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Talento

5.0 4 reviews

$1,000+

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

30% Back Office Outsourcing

20% Recruiting

20% Staffing +2 services

15% Employer of Record (EOR) Services

15% IT Staff Augmentation

Talento, an executive and talent staffing company, offers services such as recruitment and project management with a focus on delivering high-quality candidates and creative solutions. Approximately 100% of the reviews highlight their effective communication, responsiveness, and dedication to client satisfaction, while nearly 0% of reviewers noted any areas for improvement, underscoring their exceptional service and alignment with client values.

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Reviews mention Results-oriented
Clients have expressed a strong sentiment of being results-oriented in their feedback about Sworkz. One client noted that their executive assistant, sourced by Sworkz, has saved considerable time and money over ten months. Additionally, the responsiveness of Sworkz in addressing client needs and delivering suitable candidates has been highlighted as a key strength. Overall, clients appreciate the effective outcomes and tailored solutions provided by the team.

Recruiting Services for Logistics Company

5.0 Dec 17, 2024

We have been working with our executive assistant for 10+ months now and she has saved us considerable time and money. They sourced, cross-checked, and scheduled meetings with each of the interviewees. They were very responsive and answered all of our questions during the process.
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Industry Experience

Talento has demonstrated significant expertise in the Logistics & Supply Chain and Consumer Products industries. Clients praised their responsiveness, project management, and ability to provide tailored solutions that meet operational goals and enhance team dynamics. The overall sentiment across these industries is highly positive, highlighting Talento's strengths in talent acquisition and branding/design, making them a strong candidate for companies seeking reliable partners in logistics and consumer services.
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Logistics & Supply Chain Supply Chain, Logistics, and Transport Consumer products & services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Sworkz's competitive pricing and strong value for money, noting that their services fit within budget constraints while delivering excellent results. For instance, one client emphasized that Sworkz provided 'good value for cost' and helped reduce employment expenses, while another appreciated their 'personalized attention' and commitment to project success. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Sworkz's offerings, reinforcing their reputation as a reliable partner.
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Boca Raton, Florida (1) Miami, Florida (1) Atlanta, Georgia (1) Austin, Texas (1)

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BPM CONSULTING SAS

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Bogotá, Colombia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% BI & Big Data Consulting & SI +3 services

10% Back Office Outsourcing

10% Cybersecurity

10% IT Managed Services

BPM CONSULTING SAS is a call center company. They are located in Bogotá, Colombia, and their services include Call Center Services and Customer Service Outsourcing.
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Ongresso - Counsulting Business Services

4.5 2 reviews

$1,000+

$50 - $99 / hr

10 - 49

Bogotá, Colombia

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Finance & Accounting Outsourcing (FAO) +3 services

20% HR Outsourcing

10% Labor & Employment Law

10% Tax Law

Ongresso - Consulting Business Services is a consulting firm specializing in legal entity setup, HR services, and accounting. Feedback across reviews indicates that 100% of clients appreciate their personalized and dynamic approach, with 50% lauding their project management skills and professionalism. However, some clients note areas for improvement in knowledge depth and process structure.

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Reviews mention Reasonable pricing
Clients have expressed positive sentiments regarding Ongresso's reasonable pricing, noting that they were 'cheaper than everyone else' during their selection process. The affordability of Ongresso’s services has been appreciated, especially given the personalized attention provided due to its smaller business structure. Clients have confirmed that Ongresso has consistently stayed 'on time and within budget,' reinforcing the value they offer at competitive rates.

Business Consulting for Moving Services Company

4.0 Oct 7, 2022

They have stayed on time and within budget for everything, so we have no complaints regarding project management.
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Industry Experience

Ongresso - Consulting Business Services has received positive feedback across various industries including Business Services and Agriculture. In Business Services, they excel in legal entity setup and payroll administration, demonstrating strong project management and client-focused service. In the Agriculture sector, they successfully facilitated market entry in Colombia, showcasing their HR capabilities and professionalism. Overall, clients appreciate Ongresso's attentiveness and dedication, making them a suitable option for businesses seeking tailored consulting services in these fields.
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Business services Agriculture

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Ongresso - Consulting Business Services for their competitive pricing and the value they provide. One client noted, 'They were cheaper than everyone else we were looking to work with,' while another highlighted their 'professionalism and competency' as reasons for continued partnership despite investment ranging from $10,000 to over $20,000. Overall, feedback indicates satisfaction with both cost-effectiveness and the quality of services rendered.
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Bogotá, Colombia

19-41 Calle 90
Bogotá, Colombia 110221
16 - 20

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Filta

5.0 3 reviews

Undisclosed

Undisclosed

250 - 999

Bogotá, Colombia

Services provided

20% Back Office Outsourcing

20% Graphic Design

15% Business Consulting +3 services

15% E-Commerce Development

15% Mobile App Development

15% Recruiting

Filta is a talent acquisition and management company specializing in providing high-quality candidates for various roles such as software development, admin support, and catalog management. Across their reviews, clients consistently praise Filta's professionalism, effective project management, and values alignment, with approximately 90% of reviewers highlighting their ability to deliver quality talent efficiently. Clients note areas for improvement in platform navigation and onboarding processes.

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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews for Filta highlight a strong overall sentiment of satisfaction among clients. Notably, clients praised their ability to quickly scale teams with high-quality candidates, demonstrating effective project management and timely delivery. One client remarked on Filta's commitment to cultural alignment and thorough onboarding processes. However, some feedback suggested improvements in navigation of their recruitment platform. Overall, Filta is recognized for its professionalism and alignment with client values, making it a favorable partner for various staffing needs.
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Australia (2) United States (1)

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Bogotá, Colombia

Cra 7 # 116-50 - Office 04-123,
Bogotá, Colombia 110221
10 - 15

+1 (877) 7030866

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Bogotá, Colombia

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Bogotá, Colombia

Canapro - Calle 63, Edificio Canapro,
Bogotá, Colombia 111221
More than 5k

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Apex America

Not yet reviewed

$10,000+

Undisclosed

10,000+

Bogotá, Colombia

Services provided

40% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3 services

10% Content Moderation Services

5% Business Consulting

5% Robotics Process Automation

Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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Bogotá, Colombia

3472 Carrera 13a
Bogotá, Colombia 110311
1001 - 2000

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Expansion Americas

5.0 5 reviews

$1,000+

$150 - $199 / hr

10 - 49

Bogotá, Colombia

Services provided

30% Sales Outsourcing

25% Generative AI

25% Market Research +1 service

20% Demand Generation Marketing

Expansion Americas is a business development and market research firm specializing in lead generation, market analysis, and strategic guidance. The company has received overwhelmingly positive feedback, with clients highlighting their impressive market knowledge, effective project management, and significant business impact—achieving conversion rates as high as 35% and revenue growth over 165%. Approximately 100% of reviewers expressed satisfaction with their performance and found no areas for improvement.

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4 of 4 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
In the last six months, clients have praised Expansion Americas for their exceptional market knowledge, effective lead generation, and organized project management. Notably, one client reported a 165% increase in international revenue and another achieved a 35% conversion rate with significant pipeline growth. Clients appreciated the team's agility and responsiveness, highlighting a strong cultural fit and alignment with company values. Overall, the sentiment is overwhelmingly positive, with no major areas for improvement identified.
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Industry Experience

Expansion Americas has received positive feedback across various industries, notably real estate, non-profit, and education. In real estate, clients praised their market knowledge and effective lead generation, showcasing their organizational strengths. In the non-profit sector, they demonstrated substantial impact by increasing international revenue significantly. For education, they delivered impressive conversion rates and pipeline growth, reflecting their agility and strategic insights. Overall, their expertise aligns well with organizations seeking market research, lead generation, and business development support.
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Education Real estate

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently commend Expansion Americas for their exceptional value for money, noting that their services are reasonably priced and yield significant results. One client emphasized that they chose Expansion Americas due to their good value for the cost, while another highlighted an impressive 165% increase in international revenue attributed to their engagement. Overall, the sentiment reflects satisfaction with both the affordability and effectiveness of their services.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

4.9

Cost

4.9

Willing to Refer

5.0

Reviewers in Colombia emphasize Expansion Americas' strong project management, agility, and ability to generate high-quality leads and market insights. They value the company's cultural fit, responsiveness, and comprehensive advisory services across complex, multi-industry projects.
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Ubiquity

Not yet reviewed

$10,000+

< $25 / hr

10,000+

Bogotá, Colombia

Services provided

35% Customer Service Outsourcing

25% Call Center Services

20% Back Office Outsourcing +3 services

10% Sales Outsourcing

5% Finance & Accounting Outsourcing (FAO)

5% IT Managed Services

Ubiquity is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services, and the firm is based in New York, New York and McAllen, Texas.
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Bogotá, Colombia

CCI Building Calle 26, No. 59-41, 6th Floor
Bogotá, Colombia 110111
301 - 400

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Outsourcing S.A.S BIC

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

37% Call Center Services

25% Customer Service Outsourcing

13% Back Office Outsourcing +2 services

13% Staffing

12% HR Consulting

Call center Outsourcing S.A.S BIC specializes in Call Center Services and Customer Service Outsourcing. They are based in Bogotá, Colombia and Bogotá, Colombia.
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BKPO

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Bogotá, Colombia

Services provided

35% Back Office Outsourcing

35% Call Center Services

30% Customer Service Outsourcing

BKPO is an answering service company. The firm is headquartered in Bogotá, Colombia. Their team provides Call Center Services and Back Office Outsourcing.
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WORLD JOINT CONNECTION

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Madrid, Colombia

Services provided

30% Call Center Services

25% Back Office Outsourcing

20% Direct Marketing +2 services

15% Sales Outsourcing

10% Customer Service Outsourcing

WORLD JOINT CONNECTION is a Madrid, Colombia-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
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Arcos Soluciones Tecnologicas SAS

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Arcos Soluciones Tecnologicas SAS is a call center headquartered in Bogotá, Colombia. They specialize in Call Center Services and Customer Service Outsourcing.
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Data Tools S.A.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Bogotá, Colombia

Services provided

40% Back Office Outsourcing

40% IT Strategy Consulting

20% IT Managed Services

Launched in 1997, Data Tools S.A. Is a midsize IT strategy consulting company. Their services include IT strategy consulting and Back Office Outsourcing.
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TrueAdvertize

Not yet reviewed

$5,000+

$150 - $199 / hr

2 - 9

Bogotá, D.C., Colombia

Services provided

50% Sales Outsourcing

30% Email Marketing

20% Marketing Strategy

Founded in 2023, TrueAdvertize is a Sales Outsourcing company. The team focuses on Sales Outsourcing and Email Marketing.
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Indexcol

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

Bogotá, Colombia

Services provided

40% Branding

30% Call Center Services

30% E-Commerce Development

Indexcol, a branding firm, provides Branding and Call Center Services. The company is located in Bogotá, Colombia.
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BlueMarketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

35% Sales Outsourcing

30% Digital Strategy

18% Customer Service Outsourcing +1 service

17% Call Center Services

Small Sales Outsourcing company BlueMarketing, is located in Bogotá, Colombia. Their services include Sales Outsourcing and Digital Strategy.
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FLUVIP

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

60% Back Office Outsourcing

40% Content Marketing

Back Office Outsourcing company FLUVIP is located in Bogotá, Colombia. Their services include Back Office Outsourcing and Content Marketing.
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COS Colombian Outsourcing Solutions

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

70% Call Center Services

30% Accounting

COS Colombian Outsourcing Solutions is a phone answering service. Located in Bogotá, Colombia, their team offers Call Center Services and Accounting.
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Recovery & Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

100% Call Center Services

Established in 2012, Recovery & Services is a midsize Bogotá, Colombia-based telephone answering service. Their team offers Call Center Services.
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Teledisca

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

25% Digital Strategy

25% Web Development

20% Call Center Services +2 services

20% Customer Service Outsourcing

10% Back Office Outsourcing

Teledisca is a Digital Strategy company. Founded in 2016, the agency is located in Bogotá, Colombia. Their team offers Digital Strategy and Web Development.
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Collect Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

100% Call Center Services

Collect Center is an answering service company located in Panamá, Panama and Bogotá, Colombia. They provide Call Center Services.
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Bogotá, Colombia

Carrera 10 No 19-65 Camacol Building - Office 401.
Bogotá, Colombia 110221
2 - 5

+57.3.160.104.200

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Viapin Colombia SAS

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bogotá, Colombia

Services provided

100% Call Center Services

Viapin Colombia SAS, an answering service company, is located in Bogotá, Colombia. They specialize in Call Center Services and were established in 2004.
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Datascoring De Colombia

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bogotá, Colombia

Services provided

100% Call Center Services

Datascoring De Colombia, an answering service, is based in Bogotá, Colombia. Established in 1996, the team specializes in Call Center Services.
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Cellvoz Cloud Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bogotá, Colombia

Services provided

60% Call Center Services

20% Cloud Consulting & SI

20% Other Marketing

Cellvoz Cloud Services is an answering service company. Their small team is headquartered in Bogotá, Colombia. Their team provides Call Center Services and Other Marketing.
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Crowe Co S.A.S. (Colombia)

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Bogotá, Colombia

Services provided

35% Finance & Accounting Outsourcing (FAO)

30% Accounting

10% Back Office Outsourcing +5 services

5% Cybersecurity

5% IT Managed Services

5% IT Staff Augmentation

5% IT Strategy Consulting

5% Other IT Consulting and SI

Finance & Accounting Outsourcing (FAO) company Crowe Co S.A.S. (Colombia) was launched in 1995. The team offers Finance & Accounting Outsourcing (FAO) and Accounting.
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BRM S.A.

Not yet reviewed

$5,000+

$100 - $149 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

20% BI & Big Data Consulting & SI

20% Back Office Outsourcing

20% Branding +2 services

20% CRM Consulting and SI

20% Social Media Marketing

BRM S.A. Is a data analytics company. In Bogotá, Colombia, the agency was established in 2005. Their services include BI & big data consulting & SI and Back Office Outsourcing.
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SmartBpo SAS

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bogotá, Colombia

Services provided

10% AI Agents

10% Accounting

10% Back Office Outsourcing +7 services

10% Business Consulting

10% Business Continuity Management

10% Corporate Law

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Market Research

10% Sales Outsourcing

SmartBpo SAS is a Market Research company. Their team is headquartered in Bogotá, Colombia and Medellín, Colombia. The company specializes in Market Research and AI Agents.
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LATAM MEDICAL TALENT

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

Bogotá, Colombia

Services provided

25% Business Consulting

25% HR Outsourcing

20% Back Office Outsourcing +2 services

20% Recruiting

10% HR Consulting

LATAM MEDICAL TALENT is a HR Outsourcing company. Founded in 2026, the company provides HR Outsourcing and Business Consulting.
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DRS Consulting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

50% Back Office Outsourcing

50% Finance & Accounting Outsourcing (FAO)

DRS Consulting is a Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) company launched in 2013. The team offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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DIGITALWARE

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Bogotá, Colombia

Services provided

20% BI & Big Data Consulting & SI

20% Back Office Outsourcing

20% ERP Consulting and SI +2 services

20% IT Managed Services

20% IT Strategy Consulting

DIGITALWARE is an IT strategy consulting company. The team specializes in IT strategy consulting and BI & big data consulting & SI and is based in Bogotá, Colombia.
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Kolvoz SAS

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bogotá, Colombia

Services provided

30% Call Center Services

30% Corporate Training & Coaching

10% Custom Software Development +3 services

10% Marketing Strategy

10% Web Design

10% Web Development

Based in Bogotá, Colombia, Kolvoz SAS is a telephone answering service. The team focuses on Call Center Services and Corporate Training & Coaching.
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Soporte Lógico Ltda.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

25% Business Consulting

25% Digital Strategy

15% Back Office Outsourcing +5 services

10% Customer Service Outsourcing

10% HR Consulting

10% Recruiting

3% HR Outsourcing

2% Staffing

Launched in 2009, Soporte Lógico Ltda. Is a Digital Strategy company. The team offers Digital Strategy and Business Consulting.
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Vinali Group

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

25% Call Center Services

25% Recruiting

25% Recruitment Process Outsourcing +1 service

25% Staffing

Vinali Group is an answering service. Their midsize team is in Bogotá, Colombia. Their services include Call Center Services and Staffing.
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FG Advisors

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bogotá, Colombia

Services provided

25% Accounting

25% Back Office Outsourcing

25% Business Consulting +1 service

25% HR Outsourcing

FG Advisors is an Accounting company. They were established in 2013, and their services include Accounting and Back Office Outsourcing.
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Revisar Auditores

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chapinero, Colombia

Services provided

25% Accounting

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Finance & Accounting Outsourcing (FAO)

Launched in 2014, Revisar Auditores, a small Accounting company, is headquartered in Chapinero, Colombia. Their team focuses on Accounting and Back Office Outsourcing.
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TXT Agencia Transmedia

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

20% Branding

20% Sales Outsourcing

10% Advertising +5 services

10% Digital Strategy

10% Market Research

10% Marketing Strategy

10% Public Relations

10% Social Media Marketing

TXT Agencia Transmedia is a branding agency. They are located in Bogotá, Colombia, and their services include Branding and Sales Outsourcing.
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ACS Audit and Consulting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

25% Back Office Outsourcing

25% Business Consulting

20% Accounting +2 services

20% Corporate Training & Coaching

10% HR Consulting

ACS Audit and Consulting is a Back Office Outsourcing company. They were founded in 2007 and provide Back Office Outsourcing and Business Consulting.
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Amezquita & Cia

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

25% Accounting

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Finance & Accounting Outsourcing (FAO)

Amezquita & Cia is a Bogotá, Colombia-based Accounting company. They specialize in Accounting and Back Office Outsourcing and were established in 1969.
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WorkAudit

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

25% Accounting

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Finance & Accounting Outsourcing (FAO)

Established in 2015, WorkAudit is a small Accounting company in Bogotá, Colombia. Their team offers Accounting and Back Office Outsourcing.
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ACT Consultores

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogota, Colombia

Services provided

50% Accounting

25% Back Office Outsourcing

25% Business Consulting

Launched in 2018, ACT Consultores is a small Bogota, Colombia-based Accounting company. Their services include Accounting and Back Office Outsourcing.
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Peña Marulanda Asesores

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

80% Accounting

20% Back Office Outsourcing

Launched in 2012, Peña Marulanda Asesores is an Accounting company. The firm specializes in Accounting and Back Office Outsourcing.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

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Bogotá BPO FAQs

Bogotá offers a strong blend of value, talent, and access. Nearshore proximity (often overlapping Eastern and Central time) enables real-time collaboration and faster iteration than many offshore alternatives. The city’s workforce brings neutral Spanish, strong English proficiency, and specialized domain skills across CX, finance ops, content moderation, and data entry.

Moreover, local providers are used to scaling rapidly for seasonal U.S. and LATAM demand, with robust telecom infrastructure and Tier III data centers. Many teams also operate within Colombia’s data protection framework and global standards (e.g., ISO 27001, PCI DSS), adding confidence for regulated workloads. If your roadmap includes Spanish-language support, regional market insights, or omnichannel CX, Bogotá’s BPO ecosystem is a smart fit.

Pricing varies thanks to a range of factors, including service line, language, and complexity. Most Clutch-listed BPO firms from Bogotá charge:

Customer support/call center agents: $8 – $18 per hour, depending on language, channel mix, and SLAs.
Back-office processes: $7 – $16 per hour; specialized roles trend higher.
Team-based or managed programs: $5,000 – $50,000+ per month based on seat count, QA, training, and reporting depth.
One-time setup and transition fees: $2,000 – $10,000 for knowledge transfer, playbooks, integrations, and WFM.

Ask for transparent pricing by role and channel, clarify what’s included (training, QA, WFM, tooling), and lock in SLAs aligned to KPIs like first contact resolution (FCR), CSAT, and AHT.

Bogotá providers support a broad mix of local and international clients, ranging:

Fintech and financial services — KYC support, billing, collections
Travel, hospitality, and airlines — reservations, loyalty, multilingual CX
E-commerce and retail — order support, returns, marketplace ops
Logistics and last-mile delivery — dispatch, exception handling
Telecom and media — tech support, subscriber care
Healthcare and health tech — member services, claims support
SaaS and IT — tier 1–2 support, data enrichment, QA
Education and e-learning — student services, enrollment

Define scope and KPIs – volumes, languages, hours, and metrics.
Validate experience – review case studies in your industry and channels.
Check compliance and security – ISO 27001, PCI DSS, SOC 2; ask about data residency and PII handling.
Assess operations – QA scorecards, coaching cadence, WFM practices, and supervisor-to-agent ratios.
Evaluate tech stack – compatibility with Zendesk, Salesforce, Freshdesk, Five9, Genesys, Twilio, and analytics.
Read verified reviews – leverage Clutch to compare ratings, budgets, and client feedback before shortlisting.

Use filters on Clutch to sort Bogotá listings by budget, languages, client size, and industry focus. Shortlist 3–5 firms, then run structured vendor interviews with a scoring rubric.

Unrealistic pricing or “all-in” quotes without line-item clarity
No references, thin case studies, or inconsistent reporting samples
Vague SLAs or avoidance of KPI commitments
High agent attrition with no retention plan or coaching program
Limited security posture (no audits, unclear PII workflows)
Heavy reliance on subcontractors without disclosure
Poor language QA or weak writing samples for English support
Inflexible tooling or resistance to integrations with your CRM/CCaaS

Don’t get swayed by enticing fees or promises; stay on the lookout for these red flags.

Top BPO Companies in Bogota

List of the Top Bogota BPO Services

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Reviews mention Exceeds expectations

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Technical Position Recruitment for Hyperscale Data Company

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Staff Augmentation for Title & Escrow Company

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Reviewed 1 time in the past 6 months

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Reviews mention Attentive

Back-Office Outsourcing for Insurance Brokerage Company

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Booth is very responsive

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Reviews mention High-quality work

BPO Services for Health Company

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Reviews mention Results-oriented

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Reviews mention Reasonable pricing

Business Consulting for Moving Services Company

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Reviewed 3 times in the past 6 months

Reviewed 4 times in the past 6 months

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List of the Top 10 Bogota BPO Services