How much does it cost to hire a BPO firm in Bogotá?

Pricing varies thanks to a range of factors, including service line, language, and complexity. Most Clutch-listed BPO firms from Bogotá charge: Customer support/call center agents: $8 – $18 per hour, depending on language, channel mix, and SLAs. Back-office processes: $7 – $16 per hour; specialized roles trend higher. Team-based or managed programs: $5,000 – $50,000+ per month based on seat count, QA, training, and reporting depth. One-time setup and transition fees: $2,000 – $10,000 for knowledge transfer, playbooks, integrations, and WFM. Ask for transparent pricing by role and channel, clarify what’s included (training, QA, WFM, tooling), and lock in SLAs aligned to KPIs like first contact resolution (FCR), CSAT, and AHT.

Which industries do Bogotá BPO firms serve?

Bogotá providers support a broad mix of local and international clients, ranging: Fintech and financial services — KYC support, billing, collections Travel, hospitality, and airlines — reservations, loyalty, multilingual CX E-commerce and retail — order support, returns, marketplace ops Logistics and last-mile delivery — dispatch, exception handling Telecom and media — tech support, subscriber care Healthcare and health tech — member services, claims support SaaS and IT — tier 1–2 support, data enrichment, QA Education and e-learning — student services, enrollment

How do I choose the right BPO agency in Bogotá?

Define scope and KPIs – volumes, languages, hours, and metrics. Validate experience – review case studies in your industry and channels. Check compliance and security – ISO 27001, PCI DSS, SOC 2; ask about data residency and PII handling. Assess operations – QA scorecards, coaching cadence, WFM practices, and supervisor-to-agent ratios. Evaluate tech stack – compatibility with Zendesk, Salesforce, Freshdesk, Five9, Genesys, Twilio, and analytics. Read verified reviews – leverage Clutch to compare ratings, budgets, and client feedback before shortlisting. Use filters on Clutch to sort Bogotá listings by budget, languages, client size, and industry focus. Shortlist 3–5 firms, then run structured vendor interviews with a scoring rubric.

What are red flags when hiring a BPO firm in Bogotá?

Unrealistic pricing or “all-in” quotes without line-item clarity No references, thin case studies, or inconsistent reporting samples Vague SLAs or avoidance of KPI commitments High agent attrition with no retention plan or coaching program Limited security posture (no audits, unclear PII workflows) Heavy reliance on subcontractors without disclosure Poor language QA or weak writing samples for English support Inflexible tooling or resistance to integrations with your CRM/CCaaS Don’t get swayed by enticing fees or promises; stay on the lookout for these red flags.

Home BPO Colombia Bogota

Top BPO Companies in Bogota

Q: Why hire a Bogotá-based BPO agency?

Bogotá offers a strong blend of value, talent, and access. Nearshore proximity (often overlapping Eastern and Central time) enables real-time collaboration and faster iteration than many offshore alternatives. The city’s workforce brings neutral Spanish, strong English proficiency, and specialized domain skills across CX, finance ops, content moderation, and data entry. Moreover, local providers are used to scaling rapidly for seasonal U.S. and LATAM demand, with robust telecom infrastructure and Tier III data centers. Many teams also operate within Colombia’s data protection framework and global standards (e.g., ISO 27001, PCI DSS), adding confidence for regulated workloads. If your roadmap includes Spanish-language support, regional market insights, or omnichannel CX, Bogotá’s BPO ecosystem is a smart fit.

Bogotá is Colombia’s business engine and a rising nearshore hub for customer experience, back-office, and shared services. With a bilingual workforce, competitive costs, and proximity to U.S. time zones, BPO companies in Bogotá help brands scale support, streamline operations, and enter Spanish-speaking markets. Clutch makes selection simple: we verify client reviews, analyze case studies, and map service focus so you can compare providers by ratings, industry expertise, tech stack, and team size.

From Chapinero to the Zona Franca, you’ll find partners serving sectors tied to the city’s strengths — fintech, travel, logistics, and SaaS — fueled by talent from universities like Universidad de los Andes, Javeriana, and the National University of Colombia. Use filters for budget, languages, onsite/remote delivery, and more to narrow your shortlist. Explore directories like:

• Top BPO Companies

• BPO Companies in Colombia

• BPO Companies in Ecuador

• BPO Companies in Venezuela

• Bogotá BPO Companies for Information Technology

Ratings Updated: October 23, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Connext

5.0 7 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Bogota, Colombia

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.

See all 7 projects
Reviews mention Proactive
Connext Global Solutions has received positive feedback regarding their proactive approach, particularly highlighted by a CEO who noted their ability to swiftly mobilize resources during the COVID-19 pandemic without service interruption. Clients commend Connext for their integrity and responsiveness, consistently demonstrating a commitment to enhancing processes and communication. Overall, the sentiment reflects a strong appreciation for their proactive support in addressing client needs and challenges.

Staff Augmentation for Accounting Management Firm

5.0 Dec 17, 2021

We have enjoyed working with Connext and have developed a deep relationship with the company. As with any business relationships we encounter obstacles. However, with Connext, they are always proactive, fair, and show a great deal of integrity in our interactions. When COVID hit, they were able to mobilize and get all the computers to our resources' homes so that there was no interruption in services. They have continued to be proactive in helping us add resources during the pandemic.
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Industry Experience

Connext has demonstrated expertise across multiple industries, including Arts & Entertainment, Financial Services, Business Services, Real Estate, and IT. Clients commend their effective call center services, streamlined accounting processes, and dependable recruitment strategies, leading to improved operational efficiency and customer satisfaction. Overall sentiment is positive, highlighting their proactive communication and commitment to long-term partnerships, making them a strong candidate for businesses seeking reliable outsourcing solutions in these sectors.
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Arts, entertainment & music Financial services Software Business services Other Industry Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently noted that Connext offers strong value for money, with one reviewer highlighting their 'pricing fit our budget' and another emphasizing the 'cost, expertise, and long-term partnership' they provide. Many clients reported significant improvements in operational efficiency and reduced workloads, indicating that the services received justified their investment. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in Connext's offerings.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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Remote Team Solutions

5.0 24 reviews

Premier Verified

Undisclosed

Undisclosed

250 - 999

Serves Bogota, Colombia

Services provided

30% Staffing

10% Back Office Outsourcing

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

Remote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.

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Reviews mention Accommodating
Remote Team Solutions has received positive feedback regarding their accommodating nature. Clients note their responsiveness and willingness to adapt to specific needs, as highlighted by one client's remark on the 'phenomenal' support during the recruitment process. Additionally, the seamless integration of RTS team members into existing workflows showcases their flexibility. Challenges are addressed promptly, reinforcing the sentiment that RTS is proactive and attentive to client requirements.

Remote Employee Recruitment for Digital Mktg & Web Dev Co

5.0 Aug 10, 2023

Time and time again, Remote Team Solutions proved their commitment to our success. Their prompt and clear communication, coupled with their flexibility in accommodating our specific requirements, created an experience that was truly personalized. It's evident that they prioritize building strong, lasting partnerships with their clients.
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Staff Augmentation for Strategic Digital Agency

5.0 Nov 30, 2022

Our entire team is remote, so working with our RTS team members has been seamless. The team members quickly adapted to our needs and operate well within our current workflow. Any issues we might have are quickly resolved as their team is quick to jump in when there are challenges.
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0 of 1 reviews is 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 1 time in the past 6 months
Remote Team Solutions has received positive feedback in recent reviews, highlighting their impressive talent acquisition capabilities and effective project management. Clients noted an increased close rate and successful appointment setting, attributing this success to the dedicated team members, particularly praising Gustavo's efforts. While generally satisfied, one client suggested that the hiring process could occasionally feel rushed. Overall, the sentiment is highly favorable, emphasizing Remote Team Solutions' strong cultural fit and commitment to client needs.
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall, clients have expressed high satisfaction with Remote Team Solutions regarding their cost-effectiveness and value for money. One client noted the 'good value for cost' and another highlighted their 'amazing staff' and the ability to provide high-quality talent at lower costs. Additionally, clients appreciated the comprehensive services provided for a single monthly fee, which they deemed a 'gamechanger.' The sentiment across reviews indicates that clients feel they receive excellent service and results relative to their investment.
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United States (19) Ireland (1) Mexico (1) New Zealand (1) England (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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Connext

5.0 7 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.

See all 7 projects
Reviews mention Proactive
Connext Global Solutions has received positive feedback regarding their proactive approach, particularly highlighted by a CEO who noted their ability to swiftly mobilize resources during the COVID-19 pandemic without service interruption. Clients commend Connext for their integrity and responsiveness, consistently demonstrating a commitment to enhancing processes and communication. Overall, the sentiment reflects a strong appreciation for their proactive support in addressing client needs and challenges.

Staff Augmentation for Accounting Management Firm

5.0 Dec 17, 2021

We have enjoyed working with Connext and have developed a deep relationship with the company. As with any business relationships we encounter obstacles. However, with Connext, they are always proactive, fair, and show a great deal of integrity in our interactions. When COVID hit, they were able to mobilize and get all the computers to our resources' homes so that there was no interruption in services. They have continued to be proactive in helping us add resources during the pandemic.
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Industry Experience

Connext has demonstrated expertise across multiple industries, including Arts & Entertainment, Financial Services, Business Services, Real Estate, and IT. Clients commend their effective call center services, streamlined accounting processes, and dependable recruitment strategies, leading to improved operational efficiency and customer satisfaction. Overall sentiment is positive, highlighting their proactive communication and commitment to long-term partnerships, making them a strong candidate for businesses seeking reliable outsourcing solutions in these sectors.
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Select Industry to see insights

Arts, entertainment & music Financial services Software Business services Other Industry Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently noted that Connext offers strong value for money, with one reviewer highlighting their 'pricing fit our budget' and another emphasizing the 'cost, expertise, and long-term partnership' they provide. Many clients reported significant improvements in operational efficiency and reduced workloads, indicating that the services received justified their investment. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in Connext's offerings.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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Booth

4.8 25 reviews

Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Bogotá, Colombia

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +8 services

10% IT Staff Augmentation

10% Other Digital Marketing

5% Content Marketing

5% Data Annotation Services

5% HR Outsourcing

5% IT Managed Services

5% PEO/Employee Leasing

5% Recruitment Process Outsourcing

Booth is a professional services company specializing in recruitment, staffing, and employer of record services. Across numerous reviews, 90% of clients commend Booth for their cultural alignment, effective communication, and timely project delivery. Approximately 80% highlight their ability to understand client objectives and adherence to budget, with minimal suggestions for improvement noted.

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5 of 6 reviews are 5 stars

Unknown avg. project cost

Reviewed 6 times in the past 6 months
Booth has received positive feedback over the past six months, with clients highlighting their dependability, effective communication, and alignment with company values. One client noted Booth's organizational skills and timely delivery in staffing solutions. Another emphasized their impressive cultural fit and ability to meet project objectives. Overall, the sentiment is highly favorable, with no significant areas for improvement identified by clients, indicating Booth's strong performance in recruitment and staffing services.
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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) Less than $10,000 (1)

What Clients Have Said
Booth has received positive feedback regarding its overall cost and value for money. Clients frequently noted that Booth's pricing aligns well with their budgets while delivering quality candidates and services. For instance, one client highlighted that Booth's pricing fit their budget and offered good value for the cost. Additionally, another client mentioned that Booth helped them achieve significant cost savings while providing efficient services, demonstrating a strong return on investment.
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United States (11) Australia (7) Canada (2) Portugal (1)

This provider is fluent in 3 languages:

English

Spanish

Filipino

This provider is available in 12 time zones:

Middle East Time (MET)

Central African Time (CAT)

Eastern African Time (EAT)

Central European Time (CET)

Central Standard Time (CST)

Eastern European Time (EET)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

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Bogotá, Colombia

Calle 100 No. 13 – 21 Piso 12, Edificio Megatower, Chicó
Bogotá, Colombia 110221
201 - 250

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ContactPoint 360

4.8 6 reviews

Premier Verified

$1,000+

$25 - $49 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

41% Call Center Services

29% Customer Service Outsourcing

19% Back Office Outsourcing +1 service

11% Sales Outsourcing

ContactPoint 360 is a global customer experience and outsourcing company offering CX, BPO, and digital transformation services. Their consistent delivery and alignment with client processes have been praised, with 100% positive feedback highlighting improved response times and customer satisfaction. Reviewers commend their professionalism, adaptability, and seamless integration, noting minimal areas for improvement.

See all 6 projects
Reviews mention Great project management
Clients consistently praised ContactPoint 360 for their exceptional project management, highlighting their ability to deliver tasks on time and adapt swiftly to changing needs. One client noted, 'Project management was well structured,' while another emphasized, 'Their project management was excellent... proactive in updates.' Overall, the sentiment reflects strong satisfaction with their organized approach and responsiveness, reinforcing the company's reputation for reliability and effective communication.

Customer Support/Back-Office Services for Data Solutions Co

5.0 Jan 13, 2026

Project management was well structured. Deliverables were met on time, and the team was responsive whenever we needed changes or additional support.
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Industry Experience

ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
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Advertising & marketing Automotive Consumer products & services

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View projects from:

Armenia (1) Canada (1) Costa Rica (1) Czech Republic (1) Estonia (1)

This provider is fluent in 1 language:

English

This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Bogotá, Colombia

Bogotá North Point Building Cra. 7 #156-10 Tower 3, 21st floor,
Bogotá, Colombia 110131
201 - 250

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Horatio

5.0 5 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

25% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +4 services

10% AI Consulting

10% Content Moderation Services

10% Finance & Accounting Outsourcing (FAO)

5% Data Annotation Services

Horatio is a customer service outsourcing company that excels in building and managing customer success infrastructures for businesses. Across their reviews, Horatio is praised for their adaptability, effective project management, and proactive communication. Approximately 100% of reviewers noted their responsiveness and integration as part of their teams. Reviewers appreciate their exceptional service and the positive work environment they provide for their employees.

See all 5 projects
3 of 3 reviews are 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 3 times in the past 6 months
Horatio has received positive feedback from clients in the last six months, highlighting their responsiveness, proactive management, and ability to scale customer support effectively. Clients noted significant improvements in service metrics, such as increased SLA percentages and enhanced customer satisfaction scores. The team is recognized for their exceptional project management and holistic understanding of client needs, with no reported areas for improvement. Overall, Horatio is viewed as a valuable partner that integrates seamlessly into clients' operations.
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Industry Experience

Horatio has demonstrated expertise across various industries, including medical, consumer products & services, retail, and lifestyle media. Clients have praised Horatio for its responsive and proactive customer support, resulting in improved customer satisfaction metrics and streamlined operations. The overall sentiment is highly positive, with particular strengths noted in managing customer service infrastructure and adapting to clients' evolving needs. Potential clients in these sectors may find Horatio a strong fit for enhancing their customer experience and support capabilities.
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Select Industry to see insights

Retail Publishing Consumer products & services Medical

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United States (3) Canada (1)

This provider is fluent in 6 languages:

Spanish

English

German

Portuguese

Italian

French

This provider is available in 8 time zones:

Colombia Time (COT)

Brazil Eastern Time (BET)

Central European Time (CET)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

Puerto Rico and US Virgin Islands Time (PRT)

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Bogotá, Colombia

Centro Empresarial Colina, Cra. 72 #152-60
Bogotá, Colombia 111156
751 - 1000

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Bogotá, Colombia

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

See all 12 projects
Reviews mention Collaborative
Client feedback highlights TDCX's strong collaborative approach, emphasizing their partnership mentality and responsiveness to challenges. One client noted their ability to adapt quickly to process changes and offer innovative solutions, fostering a sense of teamwork. Another praised the organization's commitment to long-term growth and flexibility, with effective communication and alignment between teams. Overall, the sentiment reflects a positive perception of TDCX's collaborative efforts in supporting client objectives.

Call Center Services for Global Social Media Company

5.0 May 17, 2022

I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed. Their analytics teams are also very quick to conduct analysis and come back with valuable insights.
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BPO Services for E-Commerce Company

5.0 Mar 31, 2022

We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Bogotá, Colombia

Calle 26 # 92-32 (Gold 9- Piso 4), Centro empresarial Connecta
Bogotá, Colombia 110911
751 - 1000

+57 601 743 3303

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Emapta

4.7 3 reviews

Undisclosed

Undisclosed

10,000+

Bogotá, Colombia

Services provided

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO)

25% IT Staff Augmentation +3 services

15% Call Center Services

5% Engineering

5% HR Consulting

Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

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Reviews mention Great team
Clients consistently commend Emapta for their exceptional team, highlighting their ability to understand project challenges and deliver effective solutions. One client noted the team's approachability and timely responses, stating they presented in a 'superior way to their competitors.' Another praised the inclusive management style and effective communication during the project's development, calling it 'an absolute pleasure to work with' Emapta. Overall, the sentiment reflects strong satisfaction with the professionalism and responsiveness of the Emapta team.

Website Dev for Health Care Provider

5.0 Oct 25, 2020

The management style was inclusive and respectful with the project manager taking time to listen and take on board the thoughts of all team members. Timelines were kept and hurdles that came up along the way were dealt with effectively and without panic. They really impressed me with their intent to completely understand our company and our challenges.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised Emapta for their competitive pricing and excellent value for money. One client noted their ability to reduce development costs while maintaining quality, stating Emapta was 'price competitive to other companies considered.' Another emphasized the transparency and efficiency Emapta provided, which contributed to their business growth. Overall, feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and the quality of services rendered.
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Australia (2) United States (1)

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Bogotá, Colombia

97-46 Carrera 16
Bogotá, Colombia 110221
50 - 75

+57 601 786 8748

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OutPLEX

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Bogotá, Colombia

Services provided

40% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

OutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.

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Industry Experience

OutPLEX has demonstrated strong expertise in the consumer products and services industry, particularly for online retail businesses. Clients have praised their ability to lower costs, improve service quality, and enhance call handling efficiency. The overall sentiment is positive, highlighting their excellent project management and responsiveness. Their culture and values align well with those of their clients, making them a good fit for companies seeking reliable customer service solutions in this sector.
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Consumer products & services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised OutPLEX for providing good value for cost, with one reviewer noting that their service levels and cost per call exceeded expectations. The company's strong project management and responsiveness were also highlighted, contributing to an overall positive sentiment regarding the balance of cost and value. While there were suggestions for improvement, such as increasing onsite meetings, the primary feedback indicates satisfaction with the pricing relative to the quality of service provided.
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Bogotá, Colombia

75 - 51 Carrera 7
Bogotá, Colombia 110221
201 - 250

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Parrolabs

5.0 13 reviews

$10,000+

$50 - $99 / hr

10 - 49

Bogotá, Colombia

Services provided

20% IT Staff Augmentation

20% Recruitment Process Outsourcing

15% HR Outsourcing +4 services

15% Sales Outsourcing

10% Custom Software Development

10% Marketing Strategy

10% Web Design

Parrolabs is a versatile development company offering services such as web and app development, social media management, and SEO optimization. Reviews indicate strong client satisfaction, with 100% of reviewers praising their collaboration, responsiveness, and technical expertise. Clients appreciate Parrolabs' extension-like integration with their teams and their commitment to delivering high-quality, innovative solutions. The company is noted for its proactive approach and ability to adapt to client needs.

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Average Project Cost Breakdown

$10,000 to $49,000 (5) $50,000 to $199,999 (4)

What Clients Have Said
Clients consistently highlight Parrolabs' competitive pricing and strong value for money. One client noted they chose Parrolabs for their 'good value for cost,' while another emphasized their competitive pricing compared to industry standards. Overall, clients express satisfaction with the quality of work relative to the investment, stating that Parrolabs delivers high-quality results and effectively meets project needs without exceeding budget expectations.
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United States (10) Canada (1) Colombia (1) Netherlands (1)

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Bogotá, Colombia

TV 5 #42-81 Suite 301
Bogotá, Colombia 110311
31 - 40

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Review Rating from Clients

5.0/5.0

Quality

4.5

Schedule

5.0

Cost

0.0

Willing to Refer

5.0

Clients in the area commend Parrolabs for their flexible engagement and delivering quality work on time, helping startups accelerate their development processes with a focus on clear communication and dependable execution.
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Red Design Systems - Design Solutions

4.9 8 reviews

$5,000+

$25 - $49 / hr

10 - 49

Bogotá, Colombia

Services provided

40% Back Office Outsourcing

30% Web Development

20% Business Consulting +1 service

10% Financial Consulting

Red Design Systems - Design Solutions is a versatile agency offering services in custom software development, brand design, digital marketing, web development, animation, and customer support. With remarkable project management and a customer-focused approach, they excel in delivering efficient, tailored solutions. Notably, 100% of reviews highlight their excellent communication and client satisfaction, with no significant areas for improvement mentioned.

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Reviews mention Understands their clients' needs
Clients consistently praised Red Design Systems for their strong understanding of project requirements and business needs. One client noted their 'customer focus' and ability to quickly materialize the client's vision, while another highlighted their flexibility in team allocation and collaboration to grasp the intricacies of the business. Overall, the sentiment is highly positive, with clients expressing satisfaction with the agency's responsiveness and tailored support, contributing to improved operational efficiency and customer satisfaction.

Web Development for Tech Blog

5.0 Mar 16, 2021

Customer focus. They were willing to understand our vision and were able to materialize it quickly and effectively.
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Customer Support & Design Services for Longboard Retailer

5.0 Feb 24, 2021

They also worked very closely with us to really understand how the business works and where they can help.
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Colombia (5) Canada (1) France (1) United States (1)

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Bogotá, Colombia

Carrera 68 No.75a 50 Piso 3
Bogotá, Colombia 111211
31 - 40

(+571) 344 14 61

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Review Rating from Clients

5.0/5.0

Quality

4.9

Schedule

4.9

Cost

4.8

Willing to Refer

5.0

Local businesses in Bogotá describe Red Design Systems - Design Solutions as a flexible partner across complex branding, web, and mobile projects. Clients valued its customized guidance and reliable execution, reporting successful launches, improved app functionality, stronger site security, and marketing campaigns that exceeded lead expectations.
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Talento

5.0 4 reviews

$1,000+

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

30% Back Office Outsourcing

20% Recruiting

20% Staffing +2 services

15% Employer of Record (EOR) Services

15% IT Staff Augmentation

Talento, an executive and talent staffing company, offers services such as recruitment and project management with a focus on delivering high-quality candidates and creative solutions. Approximately 100% of the reviews highlight their effective communication, responsiveness, and dedication to client satisfaction, while nearly 0% of reviewers noted any areas for improvement, underscoring their exceptional service and alignment with client values.

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Industry Experience

Talento has demonstrated significant expertise in the Logistics & Supply Chain and Consumer Products industries. Clients praised their responsiveness, project management, and ability to provide tailored solutions that meet operational goals and enhance team dynamics. The overall sentiment across these industries is highly positive, highlighting Talento's strengths in talent acquisition and branding/design, making them a strong candidate for companies seeking reliable partners in logistics and consumer services.
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Logistics & Supply Chain Supply Chain, Logistics, and Transport Consumer products & services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Sworkz's competitive pricing and strong value for money, noting that their services fit within budget constraints while delivering excellent results. For instance, one client emphasized that Sworkz provided 'good value for cost' and helped reduce employment expenses, while another appreciated their 'personalized attention' and commitment to project success. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Sworkz's offerings, reinforcing their reputation as a reliable partner.
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Boca Raton, Florida (1) Miami, Florida (1) Atlanta, Georgia (1) Austin, Texas (1)

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Bogotá, Colombia

88-64 Carrera 15
Bogotá, Colombia 110221
16 - 20

(305) 614-1090

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BPM CONSULTING SAS

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Bogotá, Colombia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% BI & Big Data Consulting & SI +3 services

10% Back Office Outsourcing

10% Cybersecurity

10% IT Managed Services

BPM CONSULTING SAS is a call center company. They are located in Bogotá, Colombia, and their services include Call Center Services and Customer Service Outsourcing.
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Ongresso - Counsulting Business Services

4.5 2 reviews

$1,000+

$50 - $99 / hr

10 - 49

Bogotá, Colombia

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Finance & Accounting Outsourcing (FAO) +3 services

20% HR Outsourcing

10% Labor & Employment Law

10% Tax Law

Ongresso - Consulting Business Services is a consulting firm specializing in legal entity setup, HR services, and accounting. Feedback across reviews indicates that 100% of clients appreciate their personalized and dynamic approach, with 50% lauding their project management skills and professionalism. However, some clients note areas for improvement in knowledge depth and process structure.

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Reviews mention Attentive
Clients have expressed a positive sentiment regarding Ongresso's attentiveness, noting that the company prioritizes every client. One client emphasized the ease of communication, stating, 'They are easy to work with and attentive.' However, there were mentions of occasional delays in knowledge availability, indicating room for improvement in response time. Overall, clients appreciate the personalized service and dedication Ongresso demonstrates towards their projects.

Business Consulting for Moving Services Company

4.0 Oct 7, 2022

Every client matters to them. They are a small business, and they can put time and effort into everything they are doing. We also appreciate that we only have to speak to one person, and they take care of the rest. They are easy to work with and attentive.
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Industry Experience

Ongresso - Consulting Business Services has received positive feedback across various industries including Business Services and Agriculture. In Business Services, they excel in legal entity setup and payroll administration, demonstrating strong project management and client-focused service. In the Agriculture sector, they successfully facilitated market entry in Colombia, showcasing their HR capabilities and professionalism. Overall, clients appreciate Ongresso's attentiveness and dedication, making them a suitable option for businesses seeking tailored consulting services in these fields.
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Business services Agriculture

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Ongresso - Consulting Business Services for their competitive pricing and the value they provide. One client noted, 'They were cheaper than everyone else we were looking to work with,' while another highlighted their 'professionalism and competency' as reasons for continued partnership despite investment ranging from $10,000 to over $20,000. Overall, feedback indicates satisfaction with both cost-effectiveness and the quality of services rendered.
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Bogotá, Colombia

19-41 Calle 90
Bogotá, Colombia 110221
16 - 20

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Filta

5.0 3 reviews

Undisclosed

Undisclosed

250 - 999

Bogotá, Colombia

Services provided

20% Back Office Outsourcing

20% Graphic Design

15% Business Consulting +3 services

15% E-Commerce Development

15% Mobile App Development

15% Recruiting

Filta is a talent acquisition and management company specializing in providing high-quality candidates for various roles such as software development, admin support, and catalog management. Across their reviews, clients consistently praise Filta's professionalism, effective project management, and values alignment, with approximately 90% of reviewers highlighting their ability to deliver quality talent efficiently. Clients note areas for improvement in platform navigation and onboarding processes.

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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
Filta has received positive feedback over the past six months, with clients highlighting their exceptional project management, professionalism, and alignment with company values. One client noted Filta's effective handling of the hiring process, resulting in quality candidates and timely deliverables. Another emphasized Filta's commitment to long-term partnerships and efficient onboarding practices. Overall, clients express satisfaction with Filta's services, although some suggested minor improvements in navigation of their recruitment platform and onboarding materials.
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Australia (2) United States (1)

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Bogotá, Colombia

Cra 7 # 116-50 - Office 04-123,
Bogotá, Colombia 110221
10 - 15

+1 (877) 7030866

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Bogotá, Colombia

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Bogotá, Colombia

Canapro - Calle 63, Edificio Canapro,
Bogotá, Colombia 111221
More than 5k

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Apex America

Not yet reviewed

$10,000+

Undisclosed

10,000+

Bogotá, Colombia

Services provided

40% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3 services

10% Content Moderation Services

5% Business Consulting

5% Robotics Process Automation

Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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Bogotá, Colombia

3472 Carrera 13a
Bogotá, Colombia 110311
1001 - 2000

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Expansion Americas

5.0 5 reviews

$1,000+

$150 - $199 / hr

10 - 49

Bogotá, Colombia

Services provided

30% Sales Outsourcing

25% Generative AI

25% Market Research +1 service

20% Demand Generation Marketing

Expansion Americas is a business development and market research firm specializing in lead generation, market analysis, and strategic guidance. The company has received overwhelmingly positive feedback, with clients highlighting their impressive market knowledge, effective project management, and significant business impact—achieving conversion rates as high as 35% and revenue growth over 165%. Approximately 100% of reviewers expressed satisfaction with their performance and found no areas for improvement.

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3 of 3 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 3 times in the past 6 months
Expansion Americas has received positive feedback for its expertise in market research and business development, with clients noting successful lead generation and strong project management. One client highlighted the generation of a concrete lead and praised Expansion Americas for its timely delivery and organized communication. Another client reported significant conversion rates and pipeline growth, emphasizing the company's agility and cultural alignment. Overall, clients express high satisfaction with no areas for improvement identified.
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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently commend Expansion Americas for their exceptional value for money, noting that their services are reasonably priced and yield significant results. One client emphasized that they chose Expansion Americas due to their good value for the cost, while another highlighted an impressive 165% increase in international revenue attributed to their engagement. Overall, the sentiment reflects satisfaction with both the affordability and effectiveness of their services.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

4.9

Cost

4.9

Willing to Refer

5.0

Bogota-based clients praise Expansion Americas for market research, business prospecting, and tailored go-to-market support. Reviewers cite qualified leads, partner outreach, and actionable market insights, alongside strong outcomes including 35% conversion and 520% pipeline growth.
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Ubiquity

Not yet reviewed

$10,000+

< $25 / hr

10,000+

Bogotá, Colombia

Services provided

35% Customer Service Outsourcing

25% Call Center Services

20% Back Office Outsourcing +3 services

10% Sales Outsourcing

5% Finance & Accounting Outsourcing (FAO)

5% IT Managed Services

Ubiquity is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services, and the firm is based in New York, New York and McAllen, Texas.
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Bogotá, Colombia

CCI Building Calle 26, No. 59-41, 6th Floor
Bogotá, Colombia 110111
301 - 400

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Outsourcing S.A.S BIC

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

37% Call Center Services

25% Customer Service Outsourcing

13% Back Office Outsourcing +2 services

13% Staffing

12% HR Consulting

Call center Outsourcing S.A.S BIC specializes in Call Center Services and Customer Service Outsourcing. They are based in Bogotá, Colombia and Bogotá, Colombia.
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BKPO

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Bogotá, Colombia

Services provided

35% Back Office Outsourcing

35% Call Center Services

30% Customer Service Outsourcing

BKPO is an answering service company. The firm is headquartered in Bogotá, Colombia. Their team provides Call Center Services and Back Office Outsourcing.
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WORLD JOINT CONNECTION

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Madrid, Colombia

Services provided

30% Call Center Services

25% Back Office Outsourcing

20% Direct Marketing +2 services

15% Sales Outsourcing

10% Customer Service Outsourcing

WORLD JOINT CONNECTION is a Madrid, Colombia-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
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Evafirst sas

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Bogotá, Colombia

Services provided

30% Call Center Services

20% Customer Service Outsourcing

10% Back Office Outsourcing +7 services

10% Sales Outsourcing

5% API Development

5% Custom Software Development

5% E-Commerce Development

5% Mobile App Development

5% Wearable App Development

5% Web Development

Launched in 2019, Evafirst sas is an answering service company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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Arcos Soluciones Tecnologicas SAS

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Arcos Soluciones Tecnologicas SAS is a call center headquartered in Bogotá, Colombia. They specialize in Call Center Services and Customer Service Outsourcing.
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Data Tools S.A.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Bogotá, Colombia

Services provided

40% Back Office Outsourcing

40% IT Strategy Consulting

20% IT Managed Services

Launched in 1997, Data Tools S.A. Is a midsize IT strategy consulting company. Their services include IT strategy consulting and Back Office Outsourcing.
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TrueAdvertize

Not yet reviewed

$5,000+

$150 - $199 / hr

2 - 9

Bogotá, D.C., Colombia

Services provided

50% Sales Outsourcing

30% Email Marketing

20% Marketing Strategy

Founded in 2023, TrueAdvertize is a Sales Outsourcing company. The team focuses on Sales Outsourcing and Email Marketing.
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BlueMarketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

35% Sales Outsourcing

30% Digital Strategy

18% Customer Service Outsourcing +1 service

17% Call Center Services

Small Sales Outsourcing company BlueMarketing, is located in Bogotá, Colombia. Their services include Sales Outsourcing and Digital Strategy.
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FLUVIP

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

60% Back Office Outsourcing

40% Content Marketing

Back Office Outsourcing company FLUVIP is located in Bogotá, Colombia. Their services include Back Office Outsourcing and Content Marketing.
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COS Colombian Outsourcing Solutions

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

70% Call Center Services

30% Accounting

COS Colombian Outsourcing Solutions is a phone answering service. Located in Bogotá, Colombia, their team offers Call Center Services and Accounting.
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Recovery & Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

100% Call Center Services

Established in 2012, Recovery & Services is a midsize Bogotá, Colombia-based telephone answering service. Their team offers Call Center Services.
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Teledisca

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

25% Digital Strategy

25% Web Development

20% Call Center Services +2 services

20% Customer Service Outsourcing

10% Back Office Outsourcing

Teledisca is a Digital Strategy company. Founded in 2016, the agency is located in Bogotá, Colombia. Their team offers Digital Strategy and Web Development.
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Collect Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

100% Call Center Services

Collect Center is an answering service company located in Panamá, Panama and Bogotá, Colombia. They provide Call Center Services.
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Bogotá, Colombia

Carrera 10 No 19-65 Camacol Building - Office 401.
Bogotá, Colombia 110221
2 - 5

+57.3.160.104.200

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Indexcol

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

Bogotá, Colombia

Services provided

40% Branding

30% Call Center Services

30% E-Commerce Development

Indexcol, a branding firm, provides Branding and Call Center Services. The company is located in Bogotá, Colombia.
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Viapin Colombia SAS

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bogotá, Colombia

Services provided

100% Call Center Services

Viapin Colombia SAS, an answering service company, is located in Bogotá, Colombia. They specialize in Call Center Services and were established in 2004.
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Datascoring De Colombia

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bogotá, Colombia

Services provided

100% Call Center Services

Datascoring De Colombia, an answering service, is based in Bogotá, Colombia. Established in 1996, the team specializes in Call Center Services.
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Cellvoz Cloud Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bogotá, Colombia

Services provided

60% Call Center Services

20% Cloud Consulting & SI

20% Other Marketing

Cellvoz Cloud Services is an answering service company. Their small team is headquartered in Bogotá, Colombia. Their team provides Call Center Services and Other Marketing.
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Crowe Co S.A.S. (Colombia)

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Bogotá, Colombia

Services provided

35% Finance & Accounting Outsourcing (FAO)

30% Accounting

10% Back Office Outsourcing +5 services

5% Cybersecurity

5% IT Managed Services

5% IT Staff Augmentation

5% IT Strategy Consulting

5% Other IT Consulting and SI

Finance & Accounting Outsourcing (FAO) company Crowe Co S.A.S. (Colombia) was launched in 1995. The team offers Finance & Accounting Outsourcing (FAO) and Accounting.
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BRM S.A.

Not yet reviewed

$5,000+

$100 - $149 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

20% BI & Big Data Consulting & SI

20% Back Office Outsourcing

20% Branding +2 services

20% CRM Consulting and SI

20% Social Media Marketing

BRM S.A. Is a data analytics company. In Bogotá, Colombia, the agency was established in 2005. Their services include BI & big data consulting & SI and Back Office Outsourcing.
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SmartBpo SAS

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bogotá, Colombia

Services provided

10% AI Agents

10% Accounting

10% Back Office Outsourcing +7 services

10% Business Consulting

10% Business Continuity Management

10% Corporate Law

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Market Research

10% Sales Outsourcing

SmartBpo SAS is a Market Research company. Their team is headquartered in Bogotá, Colombia and Medellín, Colombia. The company specializes in Market Research and AI Agents.
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LATAM MEDICAL TALENT

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

Bogotá, Colombia

Services provided

25% Business Consulting

25% HR Outsourcing

20% Back Office Outsourcing +2 services

20% Recruiting

10% HR Consulting

LATAM MEDICAL TALENT is a HR Outsourcing company. Founded in 2026, the company provides HR Outsourcing and Business Consulting.
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DRS Consulting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

50% Back Office Outsourcing

50% Finance & Accounting Outsourcing (FAO)

DRS Consulting is a Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) company launched in 2013. The team offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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DIGITALWARE

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Bogotá, Colombia

Services provided

20% BI & Big Data Consulting & SI

20% Back Office Outsourcing

20% ERP Consulting and SI +2 services

20% IT Managed Services

20% IT Strategy Consulting

DIGITALWARE is an IT strategy consulting company. The team specializes in IT strategy consulting and BI & big data consulting & SI and is based in Bogotá, Colombia.
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Kolvoz SAS

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bogotá, Colombia

Services provided

30% Call Center Services

30% Corporate Training & Coaching

10% Custom Software Development +3 services

10% Marketing Strategy

10% Web Design

10% Web Development

Based in Bogotá, Colombia, Kolvoz SAS is a telephone answering service. The team focuses on Call Center Services and Corporate Training & Coaching.
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Soporte Lógico Ltda.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

25% Business Consulting

25% Digital Strategy

15% Back Office Outsourcing +5 services

10% Customer Service Outsourcing

10% HR Consulting

10% Recruiting

3% HR Outsourcing

2% Staffing

Launched in 2009, Soporte Lógico Ltda. Is a Digital Strategy company. The team offers Digital Strategy and Business Consulting.
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Vinali Group

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

25% Call Center Services

25% Recruiting

25% Recruitment Process Outsourcing +1 service

25% Staffing

Vinali Group is an answering service. Their midsize team is in Bogotá, Colombia. Their services include Call Center Services and Staffing.
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FG Advisors

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bogotá, Colombia

Services provided

25% Accounting

25% Back Office Outsourcing

25% Business Consulting +1 service

25% HR Outsourcing

FG Advisors is an Accounting company. They were established in 2013, and their services include Accounting and Back Office Outsourcing.
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Revisar Auditores

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chapinero, Colombia

Services provided

25% Accounting

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Finance & Accounting Outsourcing (FAO)

Launched in 2014, Revisar Auditores, a small Accounting company, is headquartered in Chapinero, Colombia. Their team focuses on Accounting and Back Office Outsourcing.
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TXT Agencia Transmedia

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bogotá, Colombia

Services provided

20% Branding

20% Sales Outsourcing

10% Advertising +5 services

10% Digital Strategy

10% Market Research

10% Marketing Strategy

10% Public Relations

10% Social Media Marketing

TXT Agencia Transmedia is a branding agency. They are located in Bogotá, Colombia, and their services include Branding and Sales Outsourcing.
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ACS Audit and Consulting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

25% Back Office Outsourcing

25% Business Consulting

20% Accounting +2 services

20% Corporate Training & Coaching

10% HR Consulting

ACS Audit and Consulting is a Back Office Outsourcing company. They were founded in 2007 and provide Back Office Outsourcing and Business Consulting.
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Amezquita & Cia

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

25% Accounting

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Finance & Accounting Outsourcing (FAO)

Amezquita & Cia is a Bogotá, Colombia-based Accounting company. They specialize in Accounting and Back Office Outsourcing and were established in 1969.
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WorkAudit

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogotá, Colombia

Services provided

25% Accounting

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Finance & Accounting Outsourcing (FAO)

Established in 2015, WorkAudit is a small Accounting company in Bogotá, Colombia. Their team offers Accounting and Back Office Outsourcing.
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ACT Consultores

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bogota, Colombia

Services provided

50% Accounting

25% Back Office Outsourcing

25% Business Consulting

Launched in 2018, ACT Consultores is a small Bogota, Colombia-based Accounting company. Their services include Accounting and Back Office Outsourcing.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Bogotá BPO FAQs

Bogotá offers a strong blend of value, talent, and access. Nearshore proximity (often overlapping Eastern and Central time) enables real-time collaboration and faster iteration than many offshore alternatives. The city’s workforce brings neutral Spanish, strong English proficiency, and specialized domain skills across CX, finance ops, content moderation, and data entry.

Moreover, local providers are used to scaling rapidly for seasonal U.S. and LATAM demand, with robust telecom infrastructure and Tier III data centers. Many teams also operate within Colombia’s data protection framework and global standards (e.g., ISO 27001, PCI DSS), adding confidence for regulated workloads. If your roadmap includes Spanish-language support, regional market insights, or omnichannel CX, Bogotá’s BPO ecosystem is a smart fit.

Pricing varies thanks to a range of factors, including service line, language, and complexity. Most Clutch-listed BPO firms from Bogotá charge:

Customer support/call center agents: $8 – $18 per hour, depending on language, channel mix, and SLAs.
Back-office processes: $7 – $16 per hour; specialized roles trend higher.
Team-based or managed programs: $5,000 – $50,000+ per month based on seat count, QA, training, and reporting depth.
One-time setup and transition fees: $2,000 – $10,000 for knowledge transfer, playbooks, integrations, and WFM.

Ask for transparent pricing by role and channel, clarify what’s included (training, QA, WFM, tooling), and lock in SLAs aligned to KPIs like first contact resolution (FCR), CSAT, and AHT.

Bogotá providers support a broad mix of local and international clients, ranging:

Fintech and financial services — KYC support, billing, collections
Travel, hospitality, and airlines — reservations, loyalty, multilingual CX
E-commerce and retail — order support, returns, marketplace ops
Logistics and last-mile delivery — dispatch, exception handling
Telecom and media — tech support, subscriber care
Healthcare and health tech — member services, claims support
SaaS and IT — tier 1–2 support, data enrichment, QA
Education and e-learning — student services, enrollment

Define scope and KPIs – volumes, languages, hours, and metrics.
Validate experience – review case studies in your industry and channels.
Check compliance and security – ISO 27001, PCI DSS, SOC 2; ask about data residency and PII handling.
Assess operations – QA scorecards, coaching cadence, WFM practices, and supervisor-to-agent ratios.
Evaluate tech stack – compatibility with Zendesk, Salesforce, Freshdesk, Five9, Genesys, Twilio, and analytics.
Read verified reviews – leverage Clutch to compare ratings, budgets, and client feedback before shortlisting.

Use filters on Clutch to sort Bogotá listings by budget, languages, client size, and industry focus. Shortlist 3–5 firms, then run structured vendor interviews with a scoring rubric.

Unrealistic pricing or “all-in” quotes without line-item clarity
No references, thin case studies, or inconsistent reporting samples
Vague SLAs or avoidance of KPI commitments
High agent attrition with no retention plan or coaching program
Limited security posture (no audits, unclear PII workflows)
Heavy reliance on subcontractors without disclosure
Poor language QA or weak writing samples for English support
Inflexible tooling or resistance to integrations with your CRM/CCaaS

Don’t get swayed by enticing fees or promises; stay on the lookout for these red flags.

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List of the Top Bogota BPO Services

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