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Get a custom proposal"Bilingual Healthcare BPO Specialists — Nearshore
Telemed BPO is a nearshore healthcare contact center and BPO specialist headquartered in Medellín, Colombia, serving US private medical practices, clinics, and healthcare organizations.
With 19+ years of experience and 550+ certified bilingual agents, we handle both front-office and back-office operations so your clinical team can focus entirely on patient care.
Front Office: Virtual medical receptionists, appointment scheduling and reminders, omnichannel patient communication (voice, SMS, WhatsApp, email), and AI-powered voice and chat bots — all integrated with major EHR platforms including Epic, Athena, and Kareo.
Back Office: Referral coordination, prior authorizations, medical chart management, billing and coding, and full Revenue Cycle Management (RCM) support.
Operating in the same time zone as the US East Coast, 2 hours from Miami, and with a 98% call answer rate, Telemed delivers the speed, compliance, and cultural fit that US practices demand — at 40–60% lower cost than equivalent in-house staffing.
HIPAA-aligned operations. BAA available. Up and running in days, not months.
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Min project size
$5,000+
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Hourly rate
< $25 / hr
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Employees
250 - 999
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Locations
Medellín, Colombia
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Year founded
Founded 2006
1 Locations
- Medellín , Colombia
Service Lines
- AI Agents
- 5%
No Focus Areas have been added yet…
Industries
- Medical
- 100%
Clients
- Midmarket ($10M - $1B)
- 90%
- Enterprise (>$1B)
- 5%
- Small Business (<$10M)
- 5%
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