Why hire a Latin America–based telemarketing agency?

Latin American telemarketing partners combine nearshore convenience with multilingual reach. Teams in major hubs like Bogotá, Medellín, Mexico City, Guadalajara, Monterrey, São Paulo, Buenos Aires, Santiago, Lima, and San José offer: Time zone overlap with US and Canada for real-time coaching, QA, and sales handoffs Native Spanish or Portuguese plus strong English proficiency for pan-Americas coverage Cost efficiencies without sacrificing enterprise-grade tools and reporting Cultural affinity that improves rapport-building and conversion on outbound calls For US-facing campaigns, many providers operate with TCPA-aware dialing practices and adopt North American sales playbooks, making onboarding faster and outcomes more predictable.

How much does it cost to hire a telemarketing firm in Latin America?

Pricing varies thanks to a multitude of factors, including language requirements, complexity, and sales motion. According to Clutch’s recent data, typical ranges go: Shared-agent outbound support: $8 – $18 per hour (USD) Dedicated SDRs or bilingual closers: $18 – $35 per hour Specialized B2B appointment setting or compliance-heavy programs: $25 – $45 per hour Per-meeting or per-qualified-lead fees: $150 – $600 per meeting, depending on your ICP and region Monthly retainers for dedicated pods: $5,000 – $25,000+ Before committing to a long-term partnership, make sure to ask for a 60–90 day pilot with clear KPIs (connect rate, conversation-to-meeting rate, show rate, qualified pipeline).

Which industries do Latin America telemarketing firms serve?

SaaS and technology – SDR programs, demos, renewals, upsell motions Fintech and financial services – KYC outreach, collections follow-up, wealth and insurance appointments E-commerce and retail – abandoned cart recovery, win-back, cross-sell Healthcare and medtech – patient engagement, scheduling, provider outreach (HIPAA-aware teams) Travel and hospitality – reservations, loyalty activations, seasonal promotions Logistics and industrials – freight brokerage calling, manufacturing distributors, MRO Real estate and proptech – investor relations, property tours, listings outreach Telecom and utilities – plan upgrades, retention Education and training – enrollments, alumni relations Shortlist firms with case studies that mirror your ICP, deal size, and sales cycle length.

How do I choose the right telemarketing agency in Latin America?

Define your project’s particular success metrics and requirements — i.e., markets, languages, and compliance constraints. Then, go to Clutch to find trusted firms and follow these five key steps to match with the right partner: Evaluate call quality – request recorded calls, sample scripts, and QA scorecards. Check tech stack and compliance – dialer type, CRM integration, analytics, and adherence to TCPA, PCI DSS, HIPAA as applicable. For data privacy, confirm familiarity with Brazil’s LGPD, Mexico’s LFPDPPP, and Colombia’s Habeas Data. Assess team and management – coach-to-agent ratio, training cadence, average tenure, and attrition. Demand transparent reporting – dashboards for connect rate, talk time, conversion, and pipeline attribution. Verify references – ask for results in your vertical and target geography.

What are red flags when hiring a telemarketing firm in Latin America?

Guaranteed meetings or revenue without a pilot or ICP validation No recorded calls, opt-in proof, or QA process Opaque pricing, long contracts without a trial, or aggressive upsells on day one Inability to explain TCPA-aware workflows or data handling; no DPA or security overview Overreliance on manual dialing with no dashboard visibility Very low rates far below market without a quality plan High agent churn with limited training or coaching structure Weak English proficiency for US campaigns or thin Portuguese coverage for Brazil No playbook customization, ICP research, or messaging tests Be objective when assessing potential firms. Ignoring these red flags just because the vendor promised exciting results or fees can lead to headaches in the future.

Home Call Centers Telemarketing Latin America

Top Telemarketing Companies in Latin America

From Bogotá and Medellín to Mexico City, São Paulo, and San José, Latin America has emerged as a nearshore telemarketing hub with bilingual talent, time zone alignment to North America, and strong industry depth. On Clutch, you can evaluate Latin American telemarketing providers by verified client reviews, service focus (outbound sales, appointment setting, lead generation), languages supported (Spanish, Portuguese, English), and tech integrations.

Our vetting process highlights each firm’s specialties, case studies, and pricing so you can shortlist partners that fit your goals and budget. Use filters to narrow by hourly rate, minimum spend, industry expertise, and location to find a high-performing team for your market. Browse more options:

• Top Telemarketing Companies

• Telemarketing Companies in Mexico

• Telemarketing Companies in Venezuela

• Telemarketing Companies in Argentina

• Telemarketing Companies in Colombia

Ratings Updated: September 27, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
six eleven global services

4.8 10 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Latin America

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Focus Areas

six eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.

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Reviews mention Exceptional results
Clients consistently report exceptional results from six eleven global services, particularly highlighting their ability to provide high-quality talent and responsive support. One client noted, 'six eleven’s services are very good, and they’ve provided us with great talent,' emphasizing the long-term success of their collaboration. Their commitment to project management is also praised, with feedback stating, 'Their commitment to the project is outstanding – they’re always there when we need them.' Overall, clients express a high level of satisfaction.

BPO Services for Telecommuniactions & IT Services Company

4.5 Feb 15, 2023

six eleven’s services are very good, and they’ve provided us with great talent. We’ve been working with them for around 10 years now, and some of the resources they originally provided us with are still working for us. These resources are now excellent managers, and they know our business and processes very well.
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1 of 1 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight six eleven global services' competitive pricing and strong value for money. One client noted that their pricing fit the budget and provided good value, while another emphasized significant cost savings without compromising quality. The overall sentiment is positive, with multiple reviews praising their effective communication and high-quality service relative to cost, indicating a strong alignment with client expectations and needs.
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United States (6) Canada (1) Malaysia (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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SalesRoads

4.9 68 reviews

Premier Verified

$10,000+

Undisclosed

50 - 249

Serves Latin America

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

Focus Areas

100% Customer Surveys & Market Research Calls

SalesRoads is a company offering Outbound Call Center and Telemarketing Services, specializing in lead generation and appointment setting. They receive overwhelmingly positive feedback, with 100% of reviewers highlighting their efficient and organized project management. Clients appreciate SalesRoads' responsiveness and strategic approach, as 75% mention their adeptness in generating targeted leads and meeting sales goals. However, a few reviewers suggest improvement in onboarding processes.

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Reviews mention Results-oriented
SalesRoads has received overwhelmingly positive feedback regarding its results-oriented approach. Clients have noted their commitment to understanding success metrics and delivering measurable ROI. For instance, one client highlighted that SalesRoads exceeded a 100% ROI goal and significantly outperformed their internal team. Another client praised their proactive communication and ability to adapt to changing needs, while a third noted that SalesRoads contributed to a substantial revenue increase of approximately $1 million. Overall, clients view SalesRoads as a strategic partner dedicated to achieving tangible results.

Sales Outsourcing Services for Investment Management Company

5.0 Oct 31, 2023

SalesRoads has an amazing hands on approach to building a strategic program. We discussed my current sales methodology what was working and not working and what I needed to do to hit my aggressive sales targets. Since then he has also been very responsive to my needs discussing the strategy and any new initiatives that might redefine that strategy.
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Sales Outreach and Staffing for Health Product Company

5.0 Apr 5, 2021

They’ve been very successful in terms of our goals. We think of leading indicators in the sales world, rather than lagging indicators, and those leading indicators are SalesRoads talking to people and sending out samples. We’ve already generated over half a dozen orders. Their conversion rate of samples to calls is also tremendous — and we’re excited to see what our reorder capability is.
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Voice & Call Center Services for Paint Company

4.5 Mar 12, 2021

In the first week, SalesRoads overachieved what we asked them to do. They said they’d give us 10 qualified leads a day, and we started with almost 50 qualified leads a day. They did a great job of setting up the call center.
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Outbound Calling Campaign Support for Global Solutions Firm

5.0 Aug 5, 2020

For our most recent campaign, they were set to contact approximately 750 people. Within two weeks, they’d attempted to contact 719 of them, and they actually reached and talked to 341 customers. We got 60 conversions out of that.
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Appointment Setting for Brand Services Company

5.0 Oct 22, 2018

Our metrics were based on sales and whether or not they were renewed. While most customers were renewing at a 60% rate, their customers were renewing at 80–85% rate. That was by far the fastest growing group within the department, quickly becoming the most important and successful part of our company's growth.
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18 of 22 B2C Telemarketing & telesales reviews are 5 stars

$50,000 – $199,999 avg. project cost

B2C Telemarketing & telesales Experience

SalesRoads has received overwhelmingly positive feedback for their B2C Telemarketing and Telesales services, with over 85% of reviewers expressing satisfaction. Clients commend their expertise in lead generation, with specific praise for appointment setting and a high volume of calls, often exceeding expectations. Reviewers highlight the effectiveness of their communication and project management, noting timely updates and a strong understanding of client needs. Areas for improvement are minimal, primarily regarding the integration of email outreach. Overall, SalesRoads is recognized for delivering substantial ROI and quality leads.
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28 of 38 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Appointment Setting Services for Material Handling Company
5.0 — SalesRoads (formerly VSA Prospecting) managed lead generation and appointment setting for a material handling company. The team works hand-in-hand with the client to develop scripts and narrow down Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (25) $10,000 to $49,000 (17) $200,000 to $999,999 (6) Less than $10,000 (1)

What Clients Have Said
SalesRoads is perceived as offering strong value for money, with clients frequently highlighting their effective pricing structures and high-quality service. One client noted that they chose SalesRoads for their excellent culture fit and good value for cost, leading to a $500,000 potential revenue pipeline. Others reported a 14% conversion rate for booked meetings, exceeding expectations. Overall, clients commend SalesRoads for their responsiveness and commitment to achieving measurable results, often noting that the ROI from their services significantly outweighs the investment.
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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Guadalajara, Mexico

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2

10% Content Moderation Services

10% Data Annotation Services

Focus Areas

50% B2C Telemarketing & telesales

50% Collections Recovery Services

Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

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Reviews mention Great team
Helpware CX has consistently received positive feedback regarding their team, noted for their impressive communication and collaborative spirit. Clients highlighted the team's dedication, flexibility, and ability to exceed performance expectations. One client emphasized their clear communication and documentation practices, while another praised their empathy and commitment to customer satisfaction. Overall, the sentiment reflects a strong appreciation for Helpware's professionalism, responsiveness, and the positive impact of their team on client operations.

Customer Service via Chat

5.0 Feb 1, 2019

Their team members have been very understanding and easy to work with. Also, they're very flexible and accommodating. There was one team member whose level of English wasn't sufficient to work with chats, so Helpware reassigned her to a different project and gave us someone else.
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Data Entry & Back Office Support for Marketing Services Company

5.0 Oct 17, 2018

Helpware has grown in size and upgraded their technological resources: software, hardware, and laptops. The company has cultivated a good work environment by taking care of its employees. We’re lucky to have had such a positive experience. Helpware maintains open lines of communication to deliver whatever we need. That service makes them feel like going to a colleague down the hall for help.
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Customer Support for Lifestyle Product Supplier

5.0 Apr 4, 2019

Helpware provides professional support efforts and helped us build a culture in our customer service department. Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles. Every team member is generous with their time, attentive to our requests, and quick to respond to anything. They take great pride in their work.
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BPO for Meditation App Business

5.0 Nov 9, 2020

The team has been excellent. Even when the organization has been confused about what to do, Helpware has been clear about what they need and what they want to do. They document everything and send follow-up emails after every single one of our calls. It’s been great working with them, and they’ve accelerated some of our slow decisions.
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1 of 1 B2C Telemarketing & telesales reviews is 5 stars

Unknown avg. project cost

B2C Telemarketing & telesales Experience

Helpware CX demonstrates strong expertise in B2C Telemarketing & Telesales, with clients reporting a 100% satisfaction rate. Key themes from feedback include their ability to streamline processes and enhance communication, resulting in significant improvements such as managing over 250 calls daily and a marked increase in scheduled appointments. Clients commend their customer service and technical proficiency, noting a collaborative partnership. No negative feedback was reported, indicating a highly effective engagement and lasting impact on operational efficiency.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Guadalajara, Mexico

Av. De Las Americas 1254, 16th Floor
Guadalajara, Mexico 44610
501 - 750

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Unity Communications

4.9 44 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

San Pedro Garza García, Mexico

Services provided

10% Call Center Services

25% Back Office Outsourcing

15% Employer of Record (EOR) Services +5

10% Customer Service Outsourcing

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Focus Areas

100% B2C Telemarketing & telesales

Unity Communications is a company specializing in Contact Center Services and Customer Support Services, offering inbound and outbound call center solutions. Feedback from reviews highlights their professionalism, timely communication, and valuable support, with 100% of reviewers praising their service quality. Most clients appreciate their proactive approach and the seamless integration of their teams into existing operations. Some noted areas for improvement in initial processes, but overall satisfaction remains high.

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6 of 7 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Private Equity Group
5.0 — Unity Communications is providing customer service support for a private equity group’s recently acquired companies. They’ve also helped the client migrate their CRM to HubSpot and their phone Read more
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United States (34) Australia (1) Canada (1) Ireland (1)

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San Pedro Garza García, Mexico

303 Avenida Circuito Frida Kahlo
San Pedro Garza García, Mexico 66278
201 - 250

4805508700

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Remote Team Solutions

5.0 24 reviews

Premier Verified

Undisclosed

Undisclosed

250 - 999

Torreón, Mexico

Services provided

10% Call Center Services

30% Staffing

10% Back Office Outsourcing +5

10% Customer Service Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

Focus Areas

25% B2C Telemarketing & telesales

25% Collections Recovery Services

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Remote Team Solutions is a contact center service provider specializing in customer support, inbound call center, and call handling services. Across various reviews, they are praised for their ability to find great talent and enhance productivity, with 100% of reviewers highlighting their project management skills and responsiveness. However, some feedback suggests that the hiring process may occasionally be rushed.

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Reviews mention Dedicated
Clients have consistently praised Remote Team Solutions for their dedicated approach to recruitment and project management. One client noted their 'unwavering dedication to quality' and 'meticulous approach to screening,' which led to successful hires aligned with company culture. The team was commended for their 'prompt and clear communication' and their investment in client success, making the recruitment process feel seamless. Overall, the sentiment reflects high satisfaction with Remote Team Solutions' dedication to client needs and successful outcomes.

Remote Employee Recruitment for Digital Mktg & Web Dev Co

5.0 Aug 10, 2023

What truly sets Remote Team Solutions apart is their dedication to streamlining the entire process. In the past, recruiting for remote positions often felt like searching for a needle in a haystack, but Remote Team Solutions made it feel like a breeze. Time and time again, Remote Team Solutions proved their commitment to our success. Their prompt and clear communication, coupled with their flexibility in accommodating our specific requirements, created an experience that was truly personalized.
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0 of 1 reviews is 5 stars

1 new review for Call Center Services services

$200,000 – $999,999 avg. project cost

Reviewed 1 time in the past 6 months
Remote Team Solutions has received positive feedback in recent reviews, highlighting their impressive talent acquisition capabilities and effective project management. Clients noted an increased close rate and successful appointment setting, attributing this success to the dedicated team members, particularly praising Gustavo's efforts. While generally satisfied, one client suggested that the hiring process could occasionally feel rushed. Overall, the sentiment is highly favorable, emphasizing Remote Team Solutions' strong cultural fit and commitment to client needs.
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall, clients have expressed high satisfaction with Remote Team Solutions regarding their cost-effectiveness and value for money. One client noted the 'good value for cost' and another highlighted their 'amazing staff' and the ability to provide high-quality talent at lower costs. Additionally, clients appreciated the comprehensive services provided for a single monthly fee, which they deemed a 'gamechanger.' The sentiment across reviews indicates that clients feel they receive excellent service and results relative to their investment.
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United States (19) Ireland (1) Mexico (1) New Zealand (1) England (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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ContactPoint 360

4.8 6 reviews

Premier Verified

$1,000+

$25 - $49 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

41% Call Center Services

29% Customer Service Outsourcing

19% Back Office Outsourcing +1

11% Sales Outsourcing

Focus Areas

35% B2C Telemarketing & telesales

35% Collections Recovery Services

20% Customer Surveys & Market Research Calls +1

10% Third party verification

ContactPoint 360 is a global customer experience and outsourcing company offering a range of Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and back-office operations. Reviews highlight their strong project management, quick scalability, and outstanding customer service, with 100% of reviewers noting improved customer satisfaction and response times. Their adaptability and alignment with client processes stand out.

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Reviews mention Detail-oriented
Clients consistently highlight ContactPoint 360's detail-oriented approach, noting their professionalism and commitment to customer success. One client emphasized their 'attention to detail' and responsiveness during project management, which contributed to improved customer satisfaction scores and consistent service quality. The leadership's support and the team's organization were also praised, reinforcing the overall positive sentiment regarding the company's meticulousness in handling tasks and implementing feedback efficiently.

Call Center Services for Marketing Agency

5.0 Nov 12, 2025

Their project management team was responsive, well-organized, and consistently met deadlines. They were always open to feedback and quick to implement changes. The professionalism, attention to detail, and commitment to customer success were impressive.
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1 of 1 B2C Telemarketing & telesales reviews is 5 stars

1 new review for B2C Telemarketing & telesales in past 6 months

$10,000 – $49,000 avg. project cost

B2C Telemarketing & telesales Experience

ContactPoint 360 has received overwhelmingly positive feedback in their B2C Telemarketing & Telesales services, with a 95% satisfaction rate among clients. Reviewers consistently highlight their commitment to quality, effective communication, and seamless integration with internal teams. Notable strengths include improved customer support response times and a structured project management approach. Clients appreciate the value for cost, with no significant areas for improvement noted, reinforcing ContactPoint 360's impact on enhancing customer interactions.
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Armenia (1) Canada (1) Costa Rica (1) Czech Republic (1) Estonia (1)

This provider is fluent in 1 language:

English

This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Bogotá, Colombia

Bogotá North Point Building Cra. 7 #156-10 Tower 3, 21st floor,
Bogotá, Colombia 110131
201 - 250

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Outsourced

4.9 12 reviews

Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Buenos Aires, Argentina

Services provided

10% Call Center Services

15% Back Office Outsourcing

15% Customer Service Outsourcing +4

15% Finance & Accounting Outsourcing (FAO)

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

Focus Areas

25% B2C Telemarketing & telesales

25% Collections Recovery Services

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Outsourced is an outsourcing services provider that offers recruitment, IT services, and remote staffing solutions across various industries. Their reviews reflect a strong alignment with company values, efficient project management, and excellent communication, with 100% of reviewers commending their professionalism and cultural fit. While some concerns about operating controls and account management turnover exist, 90% of feedback highlights their reliability and impact on business growth and efficiency.

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Reviews mention Flexible
Clients have expressed high satisfaction with Outsourced's flexibility, particularly in accommodating varying hours and managing timezone differences. One client highlighted the adaptability of both the technical and administrative teams, noting their commitment to delivering projects on time and prioritizing tasks effectively. Overall, the sentiment reflects a strong appreciation for Outsourced's responsive and supportive approach to project management.

Custom App Dev & Support for Legal Software Provider

5.0 Mar 31, 2025

Their commitment to the project has been most impressive. Flexibility with the hours and dedication despite the timezone difference was noted as a significant strength. The company demonstrated professional handling of matters and good treatment of their employees.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Outsourced has received positive feedback from clients in the last six months, particularly for their effective recruitment solutions and seamless integration of team members into client operations. One client highlighted the significant impact on efficiency and cost reduction in their recruitment process, crediting the Client Success Director, Michelle, for her exceptional support. However, there have been some frustrations regarding staff operating controls, indicating room for improvement. Overall, sentiment remains favorable towards Outsourced's services.
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Industry Experience

Outsourced has demonstrated expertise across various industries, including Legal, Telecommunications, eCommerce, Information Technology, Media, and Contracting. Clients praise their commitment, adaptability, and effective project management, which led to timely deliverables and improved efficiency. Positive feedback highlights their strong communication and professional handling of tasks. Overall, Outsourced is particularly well-suited for businesses seeking reliable staffing solutions and technical support within these sectors.
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Information technology Consulting Legal Telecommunications eCommerce Engineering Arts, entertainment & music Media Contracting

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Buenos Aires, Argentina

Avenida Corrientes 800
Buenos Aires, Argentina C1008
10 - 15

+54 11 5984 1515

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First Point Communications

4.9 6 reviews

Verified Clutch Guarantee

$1,000+

< $25 / hr

10 - 49

Ensenada, Mexico

Services provided

20% Call Center Services

40% Sales Outsourcing

20% Back Office Outsourcing +2

10% Customer Service Outsourcing

10% Direct Marketing

Focus Areas

100% B2C Telemarketing & telesales

First Point Communications is a customer service center specializing in outbound call center services, including lead generation and appointment setting for B2B clients. Across their reviews, 100% of clients express satisfaction, highlighting their collaborative approach, professionalism, and the ability to generate high-quality leads efficiently, with some noting a significant increase in sales as a result of their services.

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Reviews mention Hard working
The client emphasized the hard-working nature of First Point Communications, noting their professionalism and dedication throughout the project. They highlighted the team's ability to quickly build rapport with prospects, which significantly contributed to achieving a 500% increase in sales. The client expressed satisfaction with the team's efforts, stating, "They are thoroughly professional and hard-working," reflecting an overall positive sentiment regarding their work ethic and effectiveness.

Outbound Call Services for Real Estate Agency

5.0 Apr 6, 2020

I sent them the leads file and basically provided the guidelines for the script and qualification criteria. They worked off of that to create their talk tracks. I had daily visibility into progress and was having a weekly calls to sync up on goals and progress. They are thoroughly professional and hard-working.
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3 of 3 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation for Telecommunications Company
5.0 — First Point Communications generates leads for a telecommunications company. The vendor mainly provides cold calling services for them. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients express high satisfaction with First Point Communications' value for money, often citing significant returns on investment. One client reported a 500% increase in sales, deeming the service "definitely worth the investment." Another highlighted their competitive pricing and reliability, noting they effectively generated 10-15 warm leads weekly. Overall, feedback indicates that the company provides quality services that align well with client needs, reinforcing a positive sentiment regarding cost effectiveness.
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Ensenada, Mexico

Av Floresta 321
Ensenada, Mexico 22830
10 - 15

6197523455

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Bogotá, Colombia

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2

10% Business Consulting

10% Content Moderation Services

Focus Areas

100% B2C Telemarketing & telesales

TDCX is a distinguished provider of Contact Center Services, excelling in Customer Support Services and managing both Inbound and Outbound Call Centers. With a 95% satisfaction rate, clients commend TDCX for their scalable solutions, proactive approach, and exceptional customer care capabilities. Over 80% of reviewers highlight their effective project management and seamless integration into existing operations.

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Reviews mention Collaborative
Client feedback highlights TDCX's strong collaborative approach, emphasizing their partnership mentality and responsiveness to challenges. One client noted their ability to adapt quickly to process changes and offer innovative solutions, fostering a sense of teamwork. Another praised the organization's commitment to long-term growth and flexibility, with effective communication and alignment between teams. Overall, the sentiment reflects a positive perception of TDCX's collaborative efforts in supporting client objectives.

Call Center Services for Global Social Media Company

5.0 May 17, 2022

I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed. Their analytics teams are also very quick to conduct analysis and come back with valuable insights.
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BPO Services for E-Commerce Company

5.0 Mar 31, 2022

We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.
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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Bogotá, Colombia

Calle 26 # 92-32 (Gold 9- Piso 4), Centro empresarial Connecta
Bogotá, Colombia 110911
751 - 1000

+57 601 743 3303

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CallZent

5.0 60 reviews

Verified

$1,000+

< $25 / hr

50 - 249

Tijuana, Mexico

Services provided

15% Call Center Services

25% Customer Service Outsourcing

25% Market Research +4

10% Back Office Outsourcing

10% Custom Software Development

10% Litigation Support Services

5% PEO/Employee Leasing

Focus Areas

30% B2C Telemarketing & telesales

35% Customer Surveys & Market Research Calls

25% Collections Recovery Services +1

10% Third party verification

CallZent specializes in comprehensive Contact Center Services, including inbound and outbound call handling and customer care services. Their reviews highlight a commendable performance in enhancing customer satisfaction, reducing response times, and providing efficient technical support. An impressive 100% of reviewers noted their professionalism, adaptability, and seamless integration with client operations. These attributes contribute to CallZent’s reputation as a trusted and reliable partner in customer service management.

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Reviews mention Team players
Clients consistently describe CallZent as a team player, noting their seamless integration with existing operations and proactive communication. A General Manager highlighted how CallZent's agents felt like part of their team, showcasing professionalism, knowledge, and empathy. Their structured project management and timely delivery further reinforced their reliability, leading to improved customer satisfaction and operational efficiency. Overall, the sentiment reflects a strong appreciation for CallZent's collaborative approach and commitment to client needs.

Call Center Services for IT Services Company

5.0 Apr 25, 2025

Their team consistently handles high volumes of technical support calls with professionalism. CallZent’s project management was impressive, structured, responsive, and always on point. They delivered all milestones on time and adapted quickly to our evolving support needs. Communication was seamless, and their team remained proactive in addressing issues. Their dedication and reliability made them a trusted extension of our customer service operations. Their agents felt like part of our team—professional, knowledgeable, and empathetic.
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Industry Experience

CallZent has received positive feedback across various industries including Information Technology, Food & Beverages, Insurance, Retail, Financial Services, eCommerce, Utilities, and Consumer Products. Clients commend their expertise in developing tailored solutions, enhancing customer support, and improving operational efficiency. Overall sentiment is highly favorable, particularly in IT and Insurance sectors, highlighting their adaptability, professionalism, and commitment to client success, making them a strong fit for businesses seeking reliable support and innovative solutions.
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Information technology Food & Beverages Retail Financial services eCommerce Utilities Consumer products & services Food & Beverage Insurance

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United States (5) Canada (2) Mexico (1) United Arab Emirates (1)

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Tijuana, Mexico

Joaquín Clausel
Tijuana, Mexico 22010
76 - 100

6648873020

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Call Center Services International

Not yet reviewed

Verified

$100,000+

< $25 / hr

1,000 - 9,999

Tijuana, Mexico

Services provided

45% Call Center Services

30% Customer Service Outsourcing

10% Recruitment Process Outsourcing +2

10% Staffing

5% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% B2C Telemarketing & telesales

25% Collections Recovery Services

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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Tijuana, Mexico

Blvd. Agua Caliente 4558 C-1, Aviacion
Tijuana, Mexico 22014
751 - 1000

Tijuana, Mexico

Avenida Universidad 13021, Parque Internacional Industrial Tijuana
Tijuana, Mexico 22427
1001 - 2000

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Emapta

4.7 3 reviews

Undisclosed

Undisclosed

10,000+

Bogotá, Colombia

Services provided

15% Call Center Services

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO) +3

25% IT Staff Augmentation

5% Engineering

5% HR Consulting

Focus Areas

100% B2C Telemarketing & telesales

Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

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Reviews mention Transparent
Clients consistently commend Emapta for their transparency throughout the collaboration process. One notable client, Matt Wilkins, emphasized that transparency was one of the most impressive aspects of Emapta's service. He highlighted how the company effectively communicated and managed resources, facilitating a strong working relationship. Overall, the sentiment regarding transparency is overwhelmingly positive, indicating that clients appreciate Emapta's openness and clarity in their operations.

Office Based Services for Electrical & Electronic Mfr.

5.0 Oct 9, 2020

The workflow between our team and theirs was very effective, utilizing tools like Skype before the advent of Microsoft Teams and Zoom. A few calls and emails were all it took to have our resources picked out and ready for hire. What we found most impressive about this company was their transparency.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised Emapta for their competitive pricing and excellent value for money. One client noted their ability to reduce development costs while maintaining quality, stating Emapta was 'price competitive to other companies considered.' Another emphasized the transparency and efficiency Emapta provided, which contributed to their business growth. Overall, feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and the quality of services rendered.
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Australia (2) United States (1)

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Bogotá, Colombia

97-46 Carrera 16
Bogotá, Colombia 110221
50 - 75

+57 601 786 8748

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Solvo Global

5.0 7 reviews

$50,000+

< $25 / hr

1,000 - 9,999

Medellín, Colombia

Services provided

15% Call Center Services

30% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO) +5

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruiting

10% Staffing

5% Sales Outsourcing

Focus Areas

25% B2C Telemarketing & telesales

25% Collections Recovery Services

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Solvo Global is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services and executive administrative support. Their exceptional professionalism and well-structured processes have impressed clients, with 100% of reviews highlighting effective communication and a proactive approach. All reviewers commend their ability to exceed expectations and enhance business operations through well-documented processes and efficient staff management.

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Reviews mention Dedicated
Clients consistently highlight Solvo Global's dedication to their projects, noting their ability to quickly adapt and execute high-quality solutions. One client emphasized their impressive execution, stating, 'Overall, their quality, flexibility, and dedication is key.' Additionally, the long-term partnership since 2015 reflects their commitment to client success, with significant cost savings reported. Overall sentiment is overwhelmingly positive, indicating that Solvo is a reliable and dedicated partner.

Staff Augmentation for Metals Manufacturer

5.0 Jul 23, 2020

Overall, their quality, flexibility, and dedication is key. It doesn’t matter if they’re onboarding one person or 75, the execution is what separates them from others.
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Industry Experience

Solvo Global has demonstrated expertise across various industries, including Arts, Entertainment, Legal, Information Technology, and Business Services. Clients commend their professionalism, high-quality talent pool, and effective communication. Feedback reveals strong impacts on cost efficiency, scalability, and operational support. The overall sentiment is highly positive, indicating Solvo Global's suitability for clients seeking reliable staffing and operational solutions within these sectors.
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Arts, entertainment & music Other industries Legal Information technology Business services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Solvo Global's exceptional value for money, noting their cost-effectiveness and high-quality service. One CEO mentioned saving approximately $2.1 million annually, directly attributing their success to Solvo's support. Another client praised their reasonable pricing and impressive candidate quality, stating that Solvo's services significantly reduced staffing expenses without compromising service quality. Overall, feedback reflects a strong sentiment of satisfaction regarding the balance of cost and value provided by Solvo Global.
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Medellín, Colombia

Cl. 10 Sur # 48B - 29
Medellín, Colombia 050022
401 - 500

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Tri Source International

5.0 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

Tijuana, Mexico

Services provided

30% Call Center Services

40% Customer Service Outsourcing

15% Sales Outsourcing +2

10% Back Office Outsourcing

5% HR Consulting

Focus Areas

100% B2C Telemarketing & telesales

Tri Source International is a customer support company specializing in Contact Center Services and Customer Care Services, offering inbound call center operations and email support. Feedback is overwhelmingly positive, with clients highlighting their high-quality approach, effective communication, and adaptability, where 100% of reviewers report satisfaction and no areas for improvement.

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Reviews mention Easy to work with
Clients consistently highlight Tri Source International's ease of collaboration and effective communication. One client noted their readiness to adapt to new demands and praised the direct accessibility to their project manager, Scott, which facilitated smooth operations. The ability to communicate through simple emails and the prompt responses to inquiries further underscores the company's commitment to being easy to work with, contributing positively to client satisfaction.

Call Center & Customer Support for Financial Services Firm

5.0 Aug 12, 2022

How easy they are to work with and how effective their communication is with our staff.
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2 of 2 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Online Retailer
5.0 — Tri Source International, LLC provides call center services for an online retailer. They are supporting the client's email and inbound calls for the US end customers. Read more
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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised Tri Source International for providing high-quality services at competitive pricing. One client highlighted that they offer the 'best of both worlds' in terms of quality and cost. Another noted that their partnership has led to improved customer retention and reduced disputes, which ultimately saves money. Overall, the sentiment reflects satisfaction with the value for money, indicating that clients feel confident in entrusting their operations to Tri Source International.
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Tijuana, Mexico

Boulevard de las Bellas Artes
Tijuana, Mexico 22430
1001 - 2000

888-314-4530

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OutPLEX

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Bogotá, Colombia

Services provided

40% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

50% B2C Telemarketing & telesales

50% Customer Surveys & Market Research Calls

OutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.

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Industry Experience

OutPLEX has demonstrated strong expertise in the consumer products and services industry, particularly for online retail businesses. Clients have praised their ability to lower costs, improve service quality, and enhance call handling efficiency. The overall sentiment is positive, highlighting their excellent project management and responsiveness. Their culture and values align well with those of their clients, making them a good fit for companies seeking reliable customer service solutions in this sector.
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Consumer products & services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised OutPLEX for providing good value for cost, with one reviewer noting that their service levels and cost per call exceeded expectations. The company's strong project management and responsiveness were also highlighted, contributing to an overall positive sentiment regarding the balance of cost and value. While there were suggestions for improvement, such as increasing onsite meetings, the primary feedback indicates satisfaction with the pricing relative to the quality of service provided.
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Bogotá, Colombia

75 - 51 Carrera 7
Bogotá, Colombia 110221
201 - 250

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Customer Umbrella

5.0 20 reviews

$1,000+

< $25 / hr

250 - 999

São Paulo, Brazil

Services provided

10% Call Center Services

10% Back Office Outsourcing

10% Content Moderation Services +7

10% Customer Service Outsourcing

10% Data Annotation Services

10% Employer of Record (EOR) Services

10% PEO/Employee Leasing

10% Recruiting

10% Sales Outsourcing

10% Staffing

Focus Areas

70% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls

5% Collections Recovery Services +1

5% Third party verification

Customer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.

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Reviews mention Detail-oriented
Customer Umbrella has received high praise for their detail-oriented approach in managing content moderation and customer support. Clients highlighted their meticulous attention to safety regulations and proactive problem-solving, which significantly improved user experience. Notably, one client commended their ability to seamlessly integrate into existing systems and adapt to specific requests, demonstrating a commitment to excellence. Overall, feedback reflects a strong sentiment of satisfaction regarding their thoroughness and professionalism in delivering services.

Back Office Support for Photo Organization Platform

5.0 Mar 1, 2024

Their steadfast commitment to providing outstanding service was what made them most memorable. They constantly went above and beyond to make sure that all of the content on our platform complied with the strictest safety regulations. Their professionalism, knowledge, and meticulous attention to detail were absolutely astounding and made a big difference in our collaboration's success.
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Customer Support for Game Development Company

5.0 Jan 20, 2023

The player's requests are handled with utmost care and attention in detail in shortest amount of time - they are doing a splendid job. Customer Umbrella takes a lot of time to listen to our custom requests and workflows and adapts to them effortlessly.
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3 of 4 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Outsourcing for Game Development Company
5.0 — Customer Umbrella provides customer support services for a game development company. The team is in charge of addressing any customer queries and concerns across various platforms (e.g., email, live Read more
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United States (5) Cyprus (2) Germany (2) Canada (1) England (1)

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São Paulo, Brazil

Av. Paulista Bela Vista
São Paulo, Brazil 01310
50 - 75

+359885379385

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RDI Corporation

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Heroica Nogales, Mexico

Services provided

30% Call Center Services

25% IT Managed Services

25% Market Research +2

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

67% B2C Telemarketing & telesales

33% Customer Surveys & Market Research Calls

RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.

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Industry Experience

RDI Corporation has demonstrated strong expertise in the real estate industry, particularly in property management and development. Clients highlight their effective management of cloud-based network infrastructure, emphasizing their reliable and personalized service. The overall sentiment is highly positive, with clients appreciating their budget-friendly pricing and strong alignment with company values. For potential buyers in the real estate sector, RDI Corporation appears to be a suitable choice for IT management and cloud solutions.
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Real estate

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with RDI Corporation's pricing, noting it fits well within their budget while offering good value for money. One IT Manager highlighted that RDI's high ratings and cost-effectiveness were key factors in their selection. The company's efficient service and long-term reliability further reinforce the positive sentiment regarding the overall value received from their investment.
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Heroica Nogales, Mexico

Blvd. el Raqet #61
Heroica Nogales, Mexico 84066
301 - 400

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Hounders

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Porto Alegre, Brazil

Services provided

30% Call Center Services

30% Sales Outsourcing

10% Business Consulting +3

10% Email Marketing

10% Market Research

10% Marketing Strategy

Focus Areas

100% B2C Telemarketing & telesales

Hounders is a company specializing in implementing outbound lead generation strategies and enhancing sales effectiveness, particularly through email and telephonic outreach. According to the reviews, they are highly effective, having doubled the number of qualified leads for a client. Approximately 100% of reviewers express satisfaction with their services, noting impressive workflow efficiency and a strong focus on customer acquisition strategies.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation for CRM SaaS Company
5.0 — Hounders is the lead generation partner of a CRM SaaS company. They studied the client’s target market and sales processes, and they implemented a new customer acquisition strategy through email Read more
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Industry Experience

Hounders has demonstrated expertise in the Software industry, particularly in SaaS CRM for retail. Clients appreciate their effective outbound lead generation strategies and sales consulting, resulting in significant growth in qualified leads. Overall sentiment reflects strong satisfaction with their collaborative approach and impactful results, positioning Hounders as a suitable partner for businesses seeking to enhance sales strategies in the tech sector.
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Software

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Hounders' pricing and value for money, noting a significant increase in qualified leads as a result of their services. One CEO highlighted the effectiveness of Hounders' outbound lead generation strategy, stating it doubled their qualified leads despite pandemic challenges. The initial no-cost analysis provided by Hounders was also appreciated, as it led to a successful partnership. Overall, the sentiment reflects a strong perception of value relative to the costs incurred.
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Empire Global Solutions

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Barranquilla, Colombia

Services provided

30% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

40% B2C Telemarketing & telesales

40% Third party verification

10% Collections Recovery Services +1

10% Customer Surveys & Market Research Calls

Empire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.

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Industry Experience

Empire Global Solutions demonstrates significant expertise in the home warranty industry, particularly in customer service operations. Clients commend their ability to provide knowledgeable representatives who effectively manage customer inquiries and issues. The feedback highlights strengths in communication, training, and accountability, resulting in enhanced customer satisfaction and operational efficiency. Overall sentiment in this sector is highly positive, making them a suitable partner for companies seeking to improve customer service capabilities.
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Other Industry

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Empire Global Solutions is recognized for providing cost-effective customer service solutions, with clients noting the reasonable rates for a large group of representatives. One client emphasized their commitment to knowledgeable staff and effective communication, which enhances overall value. The feedback indicates a strong sentiment of satisfaction, with no reported areas for improvement, highlighting the company's ability to deliver quality service at a competitive price.
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Barranquilla, Colombia

51B-76 Calle 98
Barranquilla, Colombia 080020
76 - 100

+573045934941

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CallTree BPO

5.0 4 reviews

$10,000+

< $25 / hr

50 - 249

Tijuana, Mexico

Services provided

30% Call Center Services

30% Customer Service Outsourcing

20% Back Office Outsourcing +1

20% Sales Outsourcing

Focus Areas

30% B2C Telemarketing & telesales

30% Customer Surveys & Market Research Calls

20% Collections Recovery Services +1

20% Third party verification

CallTree BPO is a specialized provider of Contact Center Services, offering solutions such as Customer Support Services, Inbound and Outbound Call Handling, and Customer Care Services. Reviews indicate a strong reputation, with 100% positive feedback highlighting their timely delivery and ability to tailor solutions to client needs. Notably, 50% of reviewers commend their attentive project management and employee satisfaction.

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1 of 1 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Legal Assistance Document Processing Co
5.0 — CallTree BPO provides customer support services for a legal assistance document processing company. They've assigned a team of call center representatives to assist the client with incoming Read more
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Industry Experience

CallTree BPO has demonstrated strong expertise in the legal industry, particularly in customer and back-office support, as evidenced by their effective handling of client inquiries for legal professionals. Clients praise their project management skills, timely team assembly, and attentive service. Overall sentiment is highly positive, with a specific emphasis on their ability to cater to businesses of all sizes. This provider is particularly well-suited for legal firms seeking reliable support services.
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Legal

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed satisfaction with CallTree BPO's pricing structure, noting that they charge an hourly rate for teams, which provides flexibility for various business sizes. One client mentioned investing over $460,000, indicating a significant commitment while valuing the service's effectiveness. Overall, feedback highlights that CallTree BPO delivers good value for money, with a well-organized approach and attentive customer service, fulfilling client needs efficiently without noted areas for improvement.
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RAM BPO

5.0 3 reviews

$1,000+

Undisclosed

10 - 49

Medellín, Colombia

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1

25% Sales Outsourcing

Focus Areas

50% B2C Telemarketing & telesales

50% Customer Surveys & Market Research Calls

RAM BPO is a business process outsourcing company specializing in providing multilingual support, technical assistance, customer service, and business development services. With an impressive culture and high retention rates, RAM BPO has received overwhelmingly positive feedback, with 100% of reviewers highlighting their timely delivery and effective communication. Clients appreciate their professional environment and strong organizational skills, making them a reliable partner for diverse operational needs.

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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
RAM BPO has received positive feedback from clients in recent months, highlighting their effective communication, timely delivery, and strong cultural fit. Clients appreciate RAM BPO's dedication to fostering a supportive work environment and their ability to manage operations seamlessly. Specific comments noted the company's high retention rate, excellent customer support, and successful collaboration in developing business strategies. Overall, the sentiment is overwhelmingly favorable, with clients expressing satisfaction and no significant areas for improvement identified.
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Industry Experience

RAM BPO has demonstrated expertise across various industries including Supply Chain, Logistics, Construction, and Information Technology. Clients express satisfaction with their robust communication, commitment to quality, and ability to enhance operational efficiency. The overall sentiment is highly positive, highlighting RAM BPO's strengths in providing tailored support and fostering a strong workplace culture. They are particularly well-suited for companies seeking outsourcing solutions that prioritize employee well-being and client success.
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United States (2) Colombia (1)

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Infinity Center BPO

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Ciudad de Guatemala, Guatemala

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

Focus Areas

25% B2C Telemarketing & telesales

25% Collections Recovery Services

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Infinity Center BPO is a contact center service provider specializing in telemarketing and customer care services. Reviewers highlight their impressive performance in increasing sales by 30% and managing high call volumes. Their personalized service approach and effective communication, despite minor cultural differences, have been well-received, with over 90% of feedback being positive.

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1 of 1 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Energy Solutions Company
5.0 — An energy solutions company hired Infinity Center BPO to provide call center services. They help the client with telemarketing and sales to take a load off their internal sales staff. Read more
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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Infinity Center BPO's overall value, noting significant increases in sales, such as a reported 30% rise after engaging their services. While one client mentioned an increase in budget, they appreciated the proactive communication regarding costs. The company's personalized service and effective management of call volume were particularly highlighted, indicating that clients feel the investment is justified by the results achieved.
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Ciudad de Guatemala, Guatemala

5-45 7A Avenida
Ciudad de Guatemala, Guatemala
50 - 75

(502) 2375-0025

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Intugo

5.0 1 review

$5,000+

Undisclosed

1,000 - 9,999

Hermosillo, Mexico

Services provided

10% Call Center Services

20% Back Office Outsourcing

15% Customer Service Outsourcing +5

15% Recruitment Process Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Managed Services

10% Sales Outsourcing

Focus Areas

10% B2C Telemarketing & telesales

55% Collections Recovery Services

20% Customer Surveys & Market Research Calls +1

15% Third party verification

Intugo is a provider of Contact Center Services, excelling in managing call centers and performing telephonic support tasks. Reviews highlight their exceptional impact, with a significant reduction in missed calls from 24% to 1% and improved insurance process accuracy from 92% to 99%. Clients appreciate their timely delivery and cultural integration, with 100% of reviewers expressing satisfaction without noting any areas for improvement.

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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Intugo has received positive feedback from clients in the last six months, notably improving operational efficiency for a medical practice. Clients reported a significant reduction in missed calls from 24% to nearly 1%, and insurance eligibility processing improved from 92% to 99%. The team is praised for their cultural integration and timely project delivery, with one client highlighting the ease of employee management. Overall, clients express high satisfaction with Intugo's services and see no areas for improvement.
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What Clients Have Said
Clients commend Intugo for delivering strong value for their cost, often highlighting a good cultural fit and alignment of values. One client noted that Intugo provided excellent service for back-office tasks, contributing to a significant reduction in missed calls and improved insurance processes. Overall sentiment reflects satisfaction with the cost-effectiveness and quality of service, with no reported areas for improvement.
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Hermosillo, Mexico

No. 56 Boulevard Solidaridad
Hermosillo, Mexico 83170
501 - 750

+52 662 212 2443

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CIENCE Technologies

4.2 142 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Guadalajara, Mexico

Services provided

40% Call Center Services

30% Sales Outsourcing

10% Advertising +2

10% Direct Marketing

10% Email Marketing

Focus Areas

100% B2C Telemarketing & telesales

CIENCE Technologies is a company specializing in outbound call center, telemarketing, and customer support services aimed at lead generation and sales development. Reviews exhibit a mixed performance with approximately 50% of clients expressing satisfaction with their outreach capabilities, while the other half report unmet expectations and poor results. Notably, 60% of reviewers cited issues with project management and sales team performance.

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Reviews mention Team players
CIENCE Technologies is consistently recognized as a team player across multiple reviews. Clients appreciate their collaborative approach, noting that they integrate seamlessly into existing teams, exemplified by one client stating they felt like 'an extension of our team.' Feedback highlights their flexibility in adapting to client needs and their proactive communication style, which fosters a strong partnership. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in CIENCE's commitment to understanding and executing project goals effectively.

Lead Generation Services for EdTech Company

5.0 Jan 7, 2021

They had a tendency to over-communicate, which I appreciated — it’s just a matter of how much communication the customer wants. They’re a very transparent company, so they’ll share with you as much information as you want to know. I was most impressed by how quicky they learned. It was really remarkable how they felt like a part of our team within a very short period of time.
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Lead Generation for Biotechnology Company

5.0 Jul 30, 2020

Their team also integrated into our Slack channel. They fell right into line with our practices, which made the engagement easy. We were also able to work directly with the people who did the work. It was like clockwork. We received deliverables every Wednesday when we had our check-ins.
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Lead Gen. & Research for Marketing Software Company

5.0 Nov 6, 2019

They’re flexible with requirements and always very responsive. Like I mentioned earlier, we have two business units that have independent contracts with them. That alone is a testament to the excellent work they do. We communicate with the team pretty regularly on Slack, and they very much operate as if they were internal, rather than a third-party entity.
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Lead Generation & Marketing for Pharmaceutical Company

5.0 Jan 29, 2018

We would have weekly calls with their entire team to go over what was done in the last week. We mostly communicated via email or phone. We never interacted face-to-face but it felt like they were definitely part of the team. They were a great team to work with on a personal level, which is important.
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Lead Gen & Sales for Digital Marketing & Dev Company

4.0 Jun 15, 2018

They worked incredibly well with our team, and the project leads were extremely professional. They had open and honest communication and felt like an extension of our team—not just a vendor.
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5 of 17 B2C Telemarketing & telesales reviews are 5 stars

$10,000 – $49,000 avg. project cost

B2C Telemarketing & telesales Experience

CIENCE Technologies has received mixed feedback regarding their B2C telemarketing and telesales services, with approximately 60% of reviews being positive and 40% negative. Clients praised their project management and responsiveness, noting effective appointment setting and communication strategies. However, some highlighted issues with lead quality and training for sales representatives. Overall, while many customers appreciated the thoroughness and transparency of CIENCE's approach, significant concerns about the quality of leads generated and the team's training need addressing.
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9 of 29 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Prospecting & Appointments for E-Commerce Startup
4.5 — CIENCE Technologies manages prospecting efforts, emailing leads and reaching out to them through LinkedIn. The team uses email templates and personalizes them for each prospect. Read more
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Guadalajara, Mexico

Av Adolfo López Mateos Nte 95
Guadalajara, Mexico 44648
1001 - 2000

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Callsite Solutions

5.0 1 review

$10,000+

< $25 / hr

10 - 49

San Salvador, El Salvador

Services provided

40% Call Center Services

35% Customer Service Outsourcing

15% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

10% B2C Telemarketing & telesales

60% Collections Recovery Services

15% Customer Surveys & Market Research Calls +1

15% Third party verification

Callsite Solutions is a provider of comprehensive Contact Center Services, specializing in inbound and outbound call handling and Customer Support Services. Their reviews highlight their impressive connectivity and project management, contributing to a significant reduction in call drop rates. However, some delays in scaling up resources were noted. Overall, they effectively supported a hospital's customer service needs during high-demand periods.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Healthcare Institution
5.0 — A hospital had trouble keeping up with call requests for COVID-19 testing. Callsite Solutions provided outbound call services for sales and lead generation, connecting Avaya PBX directly to their Read more
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Industry Experience

Callsite Solutions has demonstrated expertise primarily in the healthcare industry, providing robust call center services that significantly improved call management for a hospital in El Salvador during the COVID-19 pandemic. Clients praised their ability to reduce call drop rates and offer tailored solutions, with a strong focus on connectivity and project management. However, some delays were noted in scaling agent numbers. Overall, healthcare clients express high satisfaction, indicating a solid fit for organizations seeking reliable communication solutions.
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Healthcare

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Callsite Solutions as offering good value for money, with one hospital manager noting a total investment of $70,000–$80,000 for effective call center services. The project's success was highlighted by a significant reduction in call drop rates and improved customer follow-up. However, some feedback indicated delays in scaling agent numbers, suggesting room for improvement in responsiveness. Overall, the sentiment reflects satisfaction with the cost relative to the quality of service provided.
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Origen BPO

5.0 1 review

$5,000+

< $25 / hr

50 - 249

Medellín, Colombia

Services provided

30% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +3

15% Sales Outsourcing

10% Recruiting

10% Staffing

Focus Areas

15% B2C Telemarketing & telesales

65% Collections Recovery Services

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Origen BPO is a provider of Contact Center Services, specializing in customer support and telephonic assistance. Their customer service center has helped improve client perceptions, with 100% of the feedback affirming satisfaction with their call handling and customer care services. The company is noted for its effective communication and close client relationships.

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1 of 1 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for IT Consulting Firm
5.0 — Origen BPO provides ongoing customer support services for an IT consultant firm. Read more
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Industry Experience

Origen BPO has demonstrated a strong capability in the business services sector, particularly in IT consultancy and customer support. Clients highlight their effective help desk operations and noticeable improvements in client perception. The feedback indicates a reliable partnership, characterized by attentive communication and high-quality service delivery. Overall, the sentiment is positive, suggesting that Origen BPO is well-suited for businesses seeking robust customer support solutions.
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Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Origen BPO is recognized for delivering good value for money, as reflected in client feedback. A CEO of an IT consulting firm noted that their customer support operations have significantly improved over the years, emphasizing the effectiveness of Origen BPO's services. Clients appreciate the reliability and quality of work, with one stating that 'the work is done correctly' and expressing satisfaction with the overall service, indicating a strong alignment between cost and value.
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LinkSolution

4.7 12 reviews

$10,000+

$25 - $49 / hr

50 - 249

Buenos Aires, Argentina

Services provided

15% Call Center Services

20% Application Management & Support

20% IT Managed Services +4

15% Customer Service Outsourcing

10% Back Office Outsourcing

10% Custom Software Development

10% Sales Outsourcing

Focus Areas

20% B2C Telemarketing & telesales

60% Customer Surveys & Market Research Calls

20% Collections Recovery Services

LinkSolution offers comprehensive Call Center Services, including both inbound and outbound call handling, with a strong focus on customer support and telephonic assistance. The company is consistently praised for its excellent project management and ability to meet customer needs, with 100% of reviews highlighting their attentive service and positive outcomes. Reviewers commend LinkSolution's commitment to continuous improvement and professional client accompaniment.

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Reviews mention Experienced
Clients have expressed a positive sentiment regarding LinkSolution's expertise and professional approach. One IT Manager noted their 'highly skilled professionals' and emphasized their role as a 'true partner' in projects. The company effectively managed a complex initiative involving over 1500 mobile lines and coordinated with multiple vendors. Communication was seamless, utilizing various channels, and no areas for improvement were identified, reflecting strong client satisfaction.

Telecommunication Services for Turnkey Project Initiative

5.0 Aug 19, 2021

The highly skilled professionals and their commitment to helping us achieve our goals were impressive.
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Industry Experience

LinkSolution has garnered positive feedback across multiple industries, including Financial Services, Automotive, Energy & Natural Resources, and Consumer Products. Clients commend their expertise in project management, customer support, and adaptability, especially in complex scenarios like mergers and infrastructure management. Notably, they excel in providing skilled professionals and tailored solutions, resulting in improved efficiency and satisfaction. Overall, they are deemed a strong fit for organizations seeking reliable partners in these sectors, particularly in technical and operational roles.
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Select Industry to see insights

Other Industry Consumer Products Financial services Logistics & Supply Chain Energy & natural resources Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (3) Less than $10,000 (1)

What Clients Have Said
Clients consistently express satisfaction with LinkSolution's overall cost and value for money. One client noted their investment of $150,000 over nearly a decade, highlighting the positive outcomes and ongoing collaboration. Another client mentioned spending $50,000–$100,000, appreciating LinkSolution's commitment to service improvement despite pricing concerns typical of the industry. Overall, feedback reflects a strong sentiment of value derived from their skilled professionals and responsive service, making them a reliable partner for various projects.
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More responsive than most other service providers

LinkSolution is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Casa Tres

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Montevideo, Uruguay

Services provided

35% Call Center Services

25% Customer Service Outsourcing

15% Sales Outsourcing +4

10% Back Office Outsourcing

5% Cybersecurity

5% HR Outsourcing

5% IT Managed Services

Focus Areas

100% B2C Telemarketing & telesales

Casa Tres is a telephone answering service. Their midsize team is located in Montevideo, Uruguay. Their services include Call Center Services and Customer Service Outsourcing.
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Avantive Solutions

Not yet reviewed

$100,000+

Undisclosed

1,000 - 9,999

San Pedro Tlaquepaque, Mexico

Services provided

50% Call Center Services

25% Customer Service Outsourcing

20% Sales Outsourcing +1

5% Back Office Outsourcing

Focus Areas

100% B2C Telemarketing & telesales

Avantive Solutions is an answering service company. The Tulsa, Oklahoma-based company was established in 1998. Their services include Call Center Services and Customer Service Outsourcing.
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More responsive than most other service providers

Avantive Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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San Pedro Tlaquepaque, Mexico

Anillo Periférico Sur Manuel Gómez Morín 6751 Int. D Tlaquepaque, Jalisco CP.
San Pedro Tlaquepaque, Mexico 45601
301 - 400

+1 267 530-6849

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Bogotá, Colombia

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

80% B2C Telemarketing & telesales

10% Collections Recovery Services

10% Customer Surveys & Market Research Calls

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Bogotá, Colombia

Canapro - Calle 63, Edificio Canapro,
Bogotá, Colombia 111221
More than 5k

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Protel BPO

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Belize City, Belize

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

70% B2C Telemarketing & telesales

10% Collections Recovery Services

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Protel BPO is a comprehensive Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for its professional handling of high call volumes, with approximately 100% of reviewers highlighting their efficient call handling and customer satisfaction improvements. Protel BPO's strategic alignment with client values and seamless integration into existing systems are consistently commended.

More responsive than most other service providers

Protel BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Apex America

Not yet reviewed

$10,000+

Undisclosed

10,000+

Córdoba, Argentina

Services provided

40% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3

10% Content Moderation Services

5% Business Consulting

5% Robotics Process Automation

Focus Areas

50% B2C Telemarketing & telesales

20% Collections Recovery Services

15% Customer Surveys & Market Research Calls +1

15% Third party verification

Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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Everise

Not yet reviewed

$250,000+

Undisclosed

10,000+

Ciudad de Guatemala, Guatemala

Services provided

10% Call Center Services

10% AI Development

10% Application Testing +7

10% Blockchain

10% Branding

10% Custom Software Development

10% Customer Service Outsourcing

10% Generative AI

10% IT Managed Services

10% Mobile App Development

Focus Areas

71% B2C Telemarketing & telesales

29% Collections Recovery Services

Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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Ciudad de Guatemala, Guatemala

Avenida Hincapie 7-23, Zepto
Ciudad de Guatemala, Guatemala 01013
1001 - 2000

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VXI Global Solutions Inc.

Not yet reviewed

$25,000+

< $25 / hr

10,000+

Ciudad de Guatemala, Guatemala

Services provided

25% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing +3

10% Custom Software Development

5% AI Development

5% AR/VR Development

Focus Areas

20% B2C Telemarketing & telesales

80% Collections Recovery Services

VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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Ciudad de Guatemala, Guatemala

15 av. 5-00 Zona 13 Edificio WTC Torre 4
Ciudad de Guatemala, Guatemala 01014
751 - 1000

+50223106602

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Bill Gosling Outsourcing

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Heredia, Costa Rica

Services provided

25% Call Center Services

35% Customer Service Outsourcing

10% Back Office Outsourcing +4

10% Corporate Training & Coaching

10% Sales Outsourcing

5% AI Development

5% Other Application Development

Focus Areas

50% B2C Telemarketing & telesales

50% Third party verification

Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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Heredia, Costa Rica

Centro Corporativo El Cafetal
Heredia, Costa Rica 40703
251 - 300

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Grupo PYD

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Buenos Aires, Argentina

Services provided

20% Call Center Services

40% Customer Service Outsourcing

40% Sales Outsourcing

Focus Areas

90% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls

Customer Service Outsourcing company Grupo PYD is headquartered in Buenos Aires, Argentina. Their services include Customer Service Outsourcing and Sales Outsourcing.
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Outsourcing S.A.S BIC

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Bogotá, Colombia

Services provided

37% Call Center Services

25% Customer Service Outsourcing

13% Back Office Outsourcing +2

13% Staffing

12% HR Consulting

Focus Areas

100% B2C Telemarketing & telesales

Call center Outsourcing S.A.S BIC specializes in Call Center Services and Customer Service Outsourcing. They are based in Bogotá, Colombia and Bogotá, Colombia.
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Concentra BPO

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Ciudad de México, Mexico

Services provided

65% Call Center Services

5% Back Office Outsourcing

5% Corporate Relocation +5

5% Customer Service Outsourcing

5% Direct Marketing

5% HR Outsourcing

5% Other Marketing

5% Sales Outsourcing

Focus Areas

90% B2C Telemarketing & telesales

10% Collections Recovery Services

Launched in 2008, Concentra BPO is a large phone answering service. Their team specializes in Call Center Services and Direct Marketing.
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More responsive than most other service providers

Concentra BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Conecta Redes y Servicios S.A.S

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Santa Cruz de la Sierra, Bolivia

Services provided

40% Call Center Services

30% Customer Service Outsourcing

15% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

50% B2C Telemarketing & telesales

50% Customer Surveys & Market Research Calls

Conecta Redes y Servicios S.A.S is an answering service company in Santa Cruz de la Sierra, Bolivia. Established in 2006, the team specializes in Call Center Services and Customer Service
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Expand Omnichannel Customer Journey Software

Not yet reviewed

$5,000+

Undisclosed

10 - 49

Montevideo, Uruguay

Services provided

40% Call Center Services

40% SMS Marketing

20% Social Media Marketing

Focus Areas

100% B2C Telemarketing & telesales

Answering service company Expand Omnichannel Customer Journey Software specializes in Call Center Services and SMS Marketing. They are located in Montevideo, Uruguay.
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Altio BPO and Technology

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

sao paulo, Brazil

Services provided

40% Call Center Services

50% Custom Software Development

10% Web Design

Focus Areas

40% B2C Telemarketing & telesales

30% Collections Recovery Services

30% Third party verification

Founded in 2011, Altio BPO and Technology is a software development firm and call center service. The firm focuses on Custom Software Development and Call Center Services, and is midsize.
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Myselfteam LLC

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Caracas, Venezuela

Services provided

15% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing +2

10% Sales Outsourcing

5% Graphic Design

Focus Areas

30% B2C Telemarketing & telesales

40% Collections Recovery Services

20% Customer Surveys & Market Research Calls +1

10% Third party verification

Myselfteam LLC is a small Back Office Outsourcing company. Launched in 2017, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$750 Small businesses needing reliable call coverage $1,200 Growing businesses with steady appointment volume $2,200 Established teams needing managed reception suppor

Bilingual Virtual Reception & Scheduling
Bilingual virtual reception and scheduling support for service-based businesses. We answer calls, capture customer information, schedule appointments, confirm bookings, route requests, and update your CRM in English and Spanish.
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One Contact by Grupo Migesa

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Santa Catarina, Mexico

Services provided

20% Call Center Services

25% Email Marketing

25% Social Media Marketing +2

15% Back Office Outsourcing

15% Customer Service Outsourcing

Focus Areas

50% B2C Telemarketing & telesales

25% Collections Recovery Services

25% Customer Surveys & Market Research Calls

One Contact by Grupo Migesa is an Email Marketing company. They are located in Santa Catarina, Mexico and have midsize team. They offer Email Marketing and Social Media Marketing.
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Collective Solution

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

San Pedro Sula, Honduras

Services provided

40% Call Center Services

35% Customer Service Outsourcing

25% Back Office Outsourcing

Focus Areas

25% B2C Telemarketing & telesales

50% Collections Recovery Services

25% Customer Surveys & Market Research Calls

Collective Solution is a large answering service company founded in 2002. Their team provides Call Center Services and Customer Service Outsourcing.
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San Pedro Sula, Honduras

Centro Comercial Nova Plaza, Blvd. del Norte, Colonia Colombia
San Pedro Sula, Honduras 21102
251 - 300

(+504) 2550-5201

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Inversiones DRC

Not yet reviewed

$5,000+

$25 - $49 / hr

250 - 999

Caracas, Venezuela

Services provided

40% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1

10% AI Agents

Focus Areas

35% B2C Telemarketing & telesales

35% Collections Recovery Services

30% Customer Surveys & Market Research Calls

Inversiones DRC is a call center company founded in 2007. Headquartered in Caracas, Venezuela and Sunrise, Florida, the team provides Call Center Services and Back Office Outsourcing.
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Servicios de Contacto Aries

Not yet reviewed

$10,000+

$25 - $49 / hr

10 - 49

Monterrey, Mexico

Services provided

35% Call Center Services

25% Sales Outsourcing

20% Back Office Outsourcing +1

20% Customer Service Outsourcing

Focus Areas

100% B2C Telemarketing & telesales

Servicios de Contacto Aries is a small Monterrey, Mexico-based call center. The team specializes in Call Center Services and Sales Outsourcing.
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Express International Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Georgetown, Guyana

Services provided

50% Call Center Services

11% Recruiting

10% Trucking +19

5% Accounting

5% Logistics & Supply Chain Consulting

3% Other Marketing

1% Advertising

1% Back Office Outsourcing

1% Business Consulting

1% Content Marketing

1% Content Writing Services

1% Customer Service Outsourcing

1% Customs brokerage

1% Email Marketing

1% Freight forwarding

1% HR Consulting

1% HR Outsourcing

1% Market Research

1% Product Marketing

1% Sales Outsourcing

1% Social Media Marketing

1% Staffing

Focus Areas

25% B2C Telemarketing & telesales

25% Collections Recovery Services

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Express International Inc. Is a call center service. They focus on Call Center Services and Recruiting and are headquartered in Georgetown, Guyana and Anna Regina, Guyana.
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LM Call Center

Not yet reviewed

$10,000+

< $25 / hr

2 - 9

Tijuana, Mexico

Services provided

36% Call Center Services

18% Customer Service Outsourcing

14% Back Office Outsourcing +3

12% Sales Outsourcing

10% Business Consulting

10% Financial Consulting

Focus Areas

100% B2C Telemarketing & telesales

LM Call Center is an answering service. Headquartered in Tijuana, Mexico, the company offers Call Center Services and Customer Service Outsourcing.
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G2A CONSULTING GROUP SAS

Not yet reviewed

$10,000+

< $25 / hr

10 - 49

Barranquilla, Colombia

Services provided

50% Call Center Services

20% Sales Outsourcing

15% Back Office Outsourcing +1

15% Customer Service Outsourcing

Focus Areas

50% B2C Telemarketing & telesales

30% Third party verification

10% Collections Recovery Services +1

10% Customer Surveys & Market Research Calls

G2A CONSULTING GROUP SAS, a call center, offer Call Center Services and Sales Outsourcing. They were founded in 2018.
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Pentafon

Not yet reviewed

$250,000+

< $25 / hr

1,000 - 9,999

Ciudad de México, Mexico

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

20% B2C Telemarketing & telesales

50% Collections Recovery Services

30% Third party verification

Pentafon is a call center and Back Office Outsourcing company founded in 2005. The firm specializes in Call Center Services and Back Office Outsourcing.
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Ciudad de México, Mexico

Laguna de Mayran
Ciudad de México, Mexico 11320
1001 - 2000

1 8007368236

Ciudad de México, Mexico

Calzada General Mariano Escobedo
Ciudad de México, Mexico 11320
1001 - 2000

1 8336546287

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CONTACTA USA

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Barranquilla, Colombia

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing

Focus Areas

45% B2C Telemarketing & telesales

40% Customer Surveys & Market Research Calls

15% Third party verification

Launched in 2012, CONTACTA USA is a midsize Barranquilla, Colombia-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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Acierto Call Center

Not yet reviewed

$5,000+

< $25 / hr

2 - 9

Tijuana, Mexico

Services provided

70% Call Center Services

10% Customer Service Outsourcing

10% Email Marketing +1

10% Sales Outsourcing

Focus Areas

34% B2C Telemarketing & telesales

33% Collections Recovery Services

33% Customer Surveys & Market Research Calls

Acierto Call Center is a small answering service company launched in 2018. Their services include Call Center Services and Email Marketing.
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Latin America Telemarketing FAQs

Latin American telemarketing partners combine nearshore convenience with multilingual reach. Teams in major hubs like Bogotá, Medellín, Mexico City, Guadalajara, Monterrey, São Paulo, Buenos Aires, Santiago, Lima, and San José offer:

Time zone overlap with US and Canada for real-time coaching, QA, and sales handoffs
Native Spanish or Portuguese plus strong English proficiency for pan-Americas coverage
Cost efficiencies without sacrificing enterprise-grade tools and reporting
Cultural affinity that improves rapport-building and conversion on outbound calls

For US-facing campaigns, many providers operate with TCPA-aware dialing practices and adopt North American sales playbooks, making onboarding faster and outcomes more predictable.

Pricing varies thanks to a multitude of factors, including language requirements, complexity, and sales motion. According to Clutch’s recent data, typical ranges go:

Shared-agent outbound support: $8 – $18 per hour (USD)
Dedicated SDRs or bilingual closers: $18 – $35 per hour
Specialized B2B appointment setting or compliance-heavy programs: $25 – $45 per hour
Per-meeting or per-qualified-lead fees: $150 – $600 per meeting, depending on your ICP and region
Monthly retainers for dedicated pods: $5,000 – $25,000+

Before committing to a long-term partnership, make sure to ask for a 60–90 day pilot with clear KPIs (connect rate, conversation-to-meeting rate, show rate, qualified pipeline).

SaaS and technology – SDR programs, demos, renewals, upsell motions
Fintech and financial services – KYC outreach, collections follow-up, wealth and insurance appointments
E-commerce and retail – abandoned cart recovery, win-back, cross-sell
Healthcare and medtech – patient engagement, scheduling, provider outreach (HIPAA-aware teams)
Travel and hospitality – reservations, loyalty activations, seasonal promotions
Logistics and industrials – freight brokerage calling, manufacturing distributors, MRO
Real estate and proptech – investor relations, property tours, listings outreach
Telecom and utilities – plan upgrades, retention
Education and training – enrollments, alumni relations

Shortlist firms with case studies that mirror your ICP, deal size, and sales cycle length.

Define your project’s particular success metrics and requirements — i.e., markets, languages, and compliance constraints. Then, go to Clutch to find trusted firms and follow these five key steps to match with the right partner:

Evaluate call quality – request recorded calls, sample scripts, and QA scorecards.
Check tech stack and compliance – dialer type, CRM integration, analytics, and adherence to TCPA, PCI DSS, HIPAA as applicable. For data privacy, confirm familiarity with Brazil’s LGPD, Mexico’s LFPDPPP, and Colombia’s Habeas Data.
Assess team and management – coach-to-agent ratio, training cadence, average tenure, and attrition.
Demand transparent reporting – dashboards for connect rate, talk time, conversion, and pipeline attribution.
Verify references – ask for results in your vertical and target geography.

Guaranteed meetings or revenue without a pilot or ICP validation
No recorded calls, opt-in proof, or QA process
Opaque pricing, long contracts without a trial, or aggressive upsells on day one
Inability to explain TCPA-aware workflows or data handling; no DPA or security overview
Overreliance on manual dialing with no dashboard visibility
Very low rates far below market without a quality plan
High agent churn with limited training or coaching structure
Weak English proficiency for US campaigns or thin Portuguese coverage for Brazil
No playbook customization, ICP research, or messaging tests

Be objective when assessing potential firms. Ignoring these red flags just because the vendor promised exciting results or fees can lead to headaches in the future.

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