Top Telemarketing Companies in Latin America
From Bogotá and Medellín to Mexico City, São Paulo, and San José, Latin America has emerged as a nearshore telemarketing hub with bilingual talent, time zone alignment to North America, and strong industry depth. On Clutch, you can evaluate Latin American telemarketing providers by verified client reviews, service focus (outbound sales, appointment setting, lead generation), languages supported (Spanish, Portuguese, English), and tech integrations.
Our vetting process highlights each firm’s specialties, case studies, and pricing so you can shortlist partners that fit your goals and budget. Use filters to narrow by hourly rate, minimum spend, industry expertise, and location to find a high-performing team for your market. Browse more options:
• Telemarketing Companies in Mexico
• Telemarketing Companies in Venezuela
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Latin AmericaServices provided
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See all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
$5,000+Undisclosed50 - 249Serves Latin AmericaServices provided
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See all 65 projectsSalesRoads is a leading provider of Contact Center Services, specializing in outbound call center and telemarketing services. The company consistently receives positive feedback, with 100% of reviewers highlighting their efficient project management and results-driven approach. Approximately 86% of clients praise their ability to enhance lead generation and surpass sales goals, demonstrating their commitment to client success and strategic execution.
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$5,000+< $25 / hr1,000 - 9,999Guadalajara, Mexico
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See all 46 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
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$1,000+< $25 / hr1,000 - 9,999San Pedro Garza García, Mexico
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See all 44 projectsUnity Communications is a call center services company specializing in customer support, telemarketing, and inbound and outbound call handling. With a 99.59% attendance rate and high ratings for their professionalism and responsiveness, they maintain strong communication and consistently meet client needs. Their services lead to improved customer satisfaction and substantial growth, with client feedback reflecting a 100% positive sentiment.
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UndisclosedUndisclosed250 - 999Torreón, Mexico
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See all 23 projectsRemote Team Solutions is a provider of contact center services, specializing in customer support and phone handling. Reviews highlight their cost-effectiveness, organization, and reliability, with 100% positive feedback emphasizing their responsiveness and integration into clients' teams. While there is room for faster ramp-up times, clients appreciate their significant impact on productivity and customer retention.
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$1,000+$25 - $49 / hr1,000 - 9,999Bogotá, Colombia
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See all 6 projectsContactPoint 360 is a global customer experience and outsourcing company offering a range of Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and back-office operations. Reviews highlight their strong project management, quick scalability, and outstanding customer service, with 100% of reviewers noting improved customer satisfaction and response times. Their adaptability and alignment with client processes stand out.
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$100,000+Undisclosed10,000+Bogotá, Colombia
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See all 12 projectsTDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.
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UndisclosedUndisclosed1,000 - 9,999Buenos Aires, Argentina
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See all 11 projectsOutsourced is a versatile company offering remote staffing and software development services. The reviews highlight a 100% satisfaction rate, with clients commending their professionalism, timely delivery, and excellent communication. Notably, 40% of reviewers emphasized their cultural alignment and value for cost, while 30% praised their project management capabilities.
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$1,000+< $25 / hr1,000 - 9,999Medellín, Colombia
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See all 7 projectsSolvo Global is a company specializing in Contact Center Services, including Customer Support Services and Telephonic Support. Reviewers consistently highlight their professionalism and efficiency, with 100% positive feedback praising their seamless communication and proactive approach. Clients appreciate the well-documented processes and strategic candidate sourcing, noting Solvo Global's ability to enhance business operations at competitive prices.
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$1,000+< $25 / hr50 - 249Tijuana, Mexico
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See all 48 projectsCallZent specializes in comprehensive Contact Center Services, including inbound and outbound call handling and customer care services. Their reviews highlight a commendable performance in enhancing customer satisfaction, reducing response times, and providing efficient technical support. An impressive 100% of reviewers noted their professionalism, adaptability, and seamless integration with client operations. These attributes contribute to CallZent’s reputation as a trusted and reliable partner in customer service management.
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$100,000+< $25 / hr1,000 - 9,999Tijuana, Mexico
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Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10,000+Bogotá, Colombia
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See all 3 projectsEmapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
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$1,000+< $25 / hr10 - 49Ensenada, Mexico
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See all 6 projectsFirst Point Communications is a customer service center specializing in outbound call center services, including lead generation and appointment setting for B2B clients. Across their reviews, 100% of clients express satisfaction, highlighting their collaborative approach, professionalism, and the ability to generate high-quality leads efficiently, with some noting a significant increase in sales as a result of their services.
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$1,000+< $25 / hr250 - 999Belize City, Belize
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See all 11 projectsProtel BPO is a comprehensive Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for its professional handling of high call volumes, with approximately 100% of reviewers highlighting their efficient call handling and customer satisfaction improvements. Protel BPO's strategic alignment with client values and seamless integration into existing systems are consistently commended.
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$250,000+< $25 / hr1,000 - 9,999Tijuana, Mexico
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See all 2 projectsTri Source International is a customer support company specializing in Contact Center Services and Customer Care Services, offering inbound call center operations and email support. Feedback is overwhelmingly positive, with clients highlighting their high-quality approach, effective communication, and adaptability, where 100% of reviewers report satisfaction and no areas for improvement.
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UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
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See all 1 projectsOutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.
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$1,000+< $25 / hr250 - 999São Paulo, Brazil
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See all 20 projectsCustomer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.
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UndisclosedUndisclosed1,000 - 9,999Heroica Nogales, Mexico
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See all 1 projectsRDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.
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$1,000+Undisclosed10 - 49Medellín, Colombia
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See all 13 projectsCloudTask specializes in providing Contact Center and Customer Support Services, including inbound and outbound call handling and telemarketing. The company is well-regarded, with positive feedback from 100% of reviewers, highlighting their responsiveness and expertise in aligning with client needs. Clients particularly appreciate CloudTask's marketplace for sourcing suitable sales agencies or talent, with over 75% mentioning effective project management and timely delivery.
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$1,000+< $25 / hr10 - 49Porto Alegre, Brazil
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See all 1 projectsHounders is a company specializing in implementing outbound lead generation strategies and enhancing sales effectiveness, particularly through email and telephonic outreach. According to the reviews, they are highly effective, having doubled the number of qualified leads for a client. Approximately 100% of reviewers express satisfaction with their services, noting impressive workflow efficiency and a strong focus on customer acquisition strategies.
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$1,000+< $25 / hr50 - 249Barranquilla, Colombia
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See all 1 projectsEmpire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.
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$10,000+< $25 / hr50 - 249Tijuana, Mexico
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See all 2 projectsCallTree BPO specializes in providing comprehensive Contact Center Services, including Customer Support Services and back-office support. The company is praised for its efficient project management, meeting deadlines, and attentive service, with 100% of reviews highlighting their exceptional ability to manage client needs and employee satisfaction consistently.
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$1,000+< $25 / hr50 - 249Ciudad de Guatemala, Guatemala
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See all 1 projectsInfinity Center BPO is a contact center services provider specializing in telemarketing and customer support services, including inbound and outbound call center operations. Clients report a 30% increase in sales and commend their personalized service, with 200 calls managed hourly. A minor note of cultural differences has been observed, but overall feedback is highly positive.
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$10,000+< $25 / hr10 - 49San Salvador, El Salvador
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See all 1 projectsCallsite Solutions is a company specializing in Contact Center Services, including Inbound and Outbound Call Center operations and Customer Support Services. Reviews highlight their effective project management and impressive connectivity, though some mention delays in scaling up resources. Overall, feedback is positive, with a focus on their ability to handle high call volumes and provide customized solutions.
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$5,000+< $25 / hr50 - 249Medellín, Colombia
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See all 1 projectsOrigen BPO is a provider of Contact Center Services, specializing in customer support and telephonic assistance. Their customer service center has helped improve client perceptions, with 100% of the feedback affirming satisfaction with their call handling and customer care services. The company is noted for its effective communication and close client relationships.
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$10,000+$25 - $49 / hr50 - 249Buenos Aires, Argentina
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See all 12 projectsLinkSolution is a versatile service provider specializing in Call Center Services, Customer Support Services, and development projects. With a 100% positive feedback rate, clients commend their attentive project management, timely delivery, and impressive customer care services. Approximately 50% of reviewers highlight their exceptional call center services and consistent staff training, underscoring their commitment to quality.
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UndisclosedUndisclosed250 - 999Montevideo, Uruguay
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Casa Tres is a telephone answering service. Their midsize team is located in Montevideo, Uruguay. Their services include Call Center Services and Customer Service Outsourcing.
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$100,000+Undisclosed1,000 - 9,999San Pedro Tlaquepaque, Mexico
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Avantive Solutions is an answering service company. The Tulsa, Oklahoma-based company was established in 1998. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10,000+Bogotá, Colombia
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Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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$10,000+Undisclosed10,000+Córdoba, Argentina
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Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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$250,000+Undisclosed10,000+Ciudad de Guatemala, Guatemala
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Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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$25,000+< $25 / hr10,000+Ciudad de Guatemala, Guatemala
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VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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$10,000+< $25 / hr1,000 - 9,999Heredia, Costa Rica
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Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Buenos Aires, Argentina
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Customer Service Outsourcing company Grupo PYD is headquartered in Buenos Aires, Argentina. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Bogotá, Colombia
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Call center Outsourcing S.A.S BIC specializes in Call Center Services and Customer Service Outsourcing. They are based in Bogotá, Colombia and Bogotá, Colombia.
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$10,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
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Launched in 2008, Concentra BPO is a large phone answering service. Their team specializes in Call Center Services and Direct Marketing.
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$1,000+< $25 / hr250 - 999Santa Cruz de la Sierra, Bolivia
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Conecta Redes y Servicios S.A.S is an answering service company in Santa Cruz de la Sierra, Bolivia. Established in 2006, the team specializes in Call Center Services and Customer Service
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$5,000+Undisclosed10 - 49Montevideo, Uruguay
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Answering service company Expand Omnichannel Customer Journey Software specializes in Call Center Services and SMS Marketing. They are located in Montevideo, Uruguay.
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$5,000+< $25 / hr250 - 999sao paulo, Brazil
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Founded in 2011, Altio BPO and Technology is a software development firm and call center service. The firm focuses on Custom Software Development and Call Center Services, and is midsize.
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$1,000+< $25 / hr250 - 999Santa Catarina, Mexico
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One Contact by Grupo Migesa is an Email Marketing company. They are located in Santa Catarina, Mexico and have midsize team. They offer Email Marketing and Social Media Marketing.
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$1,000+< $25 / hr1,000 - 9,999San Pedro Sula, Honduras
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Collective Solution is a large answering service company founded in 2002. Their team provides Call Center Services and Customer Service Outsourcing.
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$10,000+$25 - $49 / hr10 - 49Monterrey, Mexico
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Servicios de Contacto Aries is a small Monterrey, Mexico-based call center. The team specializes in Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999Georgetown, Guyana
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Express International Inc. Is a call center service. They focus on Call Center Services and Recruiting and are headquartered in Georgetown, Guyana and Anna Regina, Guyana.
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$10,000+< $25 / hr2 - 9Tijuana, Mexico
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LM Call Center is an answering service. Headquartered in Tijuana, Mexico, the company offers Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49Barranquilla, Colombia
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G2A CONSULTING GROUP SAS, a call center, offer Call Center Services and Sales Outsourcing. They were founded in 2018.
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$250,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
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Pentafon is a call center and Back Office Outsourcing company founded in 2005. The firm specializes in Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr50 - 249Barranquilla, Colombia
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Launched in 2012, CONTACTA USA is a midsize Barranquilla, Colombia-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr2 - 9Tijuana, Mexico
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Acierto Call Center is a small answering service company launched in 2018. Their services include Call Center Services and Email Marketing.
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Undisclosed< $25 / hr50 - 249Ciudad de México, Mexico
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Essentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999Montevideo, Uruguay
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Xtendo Group | BPO is a midsize cloud consulting & SI company headquartered in Montevideo, Uruguay. The team specializes in cloud consulting & SI and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Tijuana, Mexico
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See all 1 projectsVoxcentrix offers Contact Center Services, including Customer Support Services, Inbound Call Center, and Outbound Call Center. Reviews highlight the company's role in significantly increasing sales and expanding into new markets. Clients appreciate Voxcentrix's friendly and responsive team, who act as brand ambassadors and effectively manage calls and customer interactions.
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$1,000+< $25 / hr1,000 - 9,999Guadalajara, Mexico
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See all 142 projectsCIENCE Technologies is a company that offers outbound call center and lead generation services. Feedback from reviews is mixed, with approximately 40% highlighting poor delivery and disorganization, while around 30% report effective lead generation and outreach success. Common themes include project management challenges, with some clients noting successful prospecting efforts and integration into customer care services.
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List of the Top 15 Latin America Telemarketing Services
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$5,000+< $25 / hr1,000 - 9,999Guadalajara, Mexico
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services50% B2C Telemarketing & telesales80% Other -
$1,000+< $25 / hr1,000 - 9,999San Pedro Garza García, Mexico
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services100% B2C Telemarketing & telesales90% Other -
UndisclosedUndisclosed10,000+Bogotá, Colombia
Ability to deliver
32.2/40.015.2/20 Reviews7.6/10 Clients & Experience9.4/10 Market PresenceService focus
15% Call Center Services100% B2C Telemarketing & telesales85% Other -
UndisclosedUndisclosed250 - 999Torreón, Mexico
Ability to deliver
36/40.018.8/20 Reviews8.1/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services25% B2C Telemarketing & telesales90% Other -
$1,000+< $25 / hr10 - 49Ensenada, Mexico
Ability to deliver
31.7/40.016.2/20 Reviews9/10 Clients & Experience6.5/10 Market PresenceService focus
20% Call Center Services100% B2C Telemarketing & telesales80% Other -
$100,000+Undisclosed10,000+Bogotá, Colombia
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services100% B2C Telemarketing & telesales90% Other -
UndisclosedUndisclosed1,000 - 9,999Buenos Aires, Argentina
Ability to deliver
31.8/40.018.2/20 Reviews4.4/10 Clients & Experience9.2/10 Market PresenceService focus
10% Call Center Services25% B2C Telemarketing & telesales90% Other -
$1,000+< $25 / hr250 - 999Belize City, Belize
Ability to deliver
26.8/40.017/20 Reviews3/10 Clients & Experience6.8/10 Market PresenceService focus
45% Call Center Services70% B2C Telemarketing & telesales55% Other -
$1,000+< $25 / hr1,000 - 9,999Medellín, Colombia
Ability to deliver
30.3/40.016.2/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
15% Call Center Services25% B2C Telemarketing & telesales85% Other -
$250,000+< $25 / hr1,000 - 9,999Tijuana, Mexico
Ability to deliver
25.3/40.016.2/20 Reviews3/10 Clients & Experience6.1/10 Market PresenceService focus
30% Call Center Services100% B2C Telemarketing & telesales70% Other -
$1,000+$25 - $49 / hr1,000 - 9,999Bogotá, Colombia
Ability to deliver
25.2/40.016.4/20 Reviews2.7/10 Clients & Experience6.1/10 Market PresenceService focus
41% Call Center Services35% B2C Telemarketing & telesales59% Other -
UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Ability to deliver
25.1/40.016.4/20 Reviews2.6/10 Clients & Experience6.1/10 Market PresenceService focus
40% Call Center Services50% B2C Telemarketing & telesales60% Other -
$1,000+< $25 / hr250 - 999São Paulo, Brazil
Ability to deliver
28/40.017/20 Reviews6.1/10 Clients & Experience4.9/10 Market PresenceService focus
10% Call Center Services70% B2C Telemarketing & telesales90% Other -
UndisclosedUndisclosed1,000 - 9,999Heroica Nogales, Mexico
Ability to deliver
23.9/40.016.2/20 Reviews1/10 Clients & Experience6.7/10 Market PresenceService focus
30% Call Center Services67% B2C Telemarketing & telesales70% Other -
$1,000+Undisclosed10 - 49Medellín, Colombia
Ability to deliver
25.6/40.017/20 Reviews2.9/10 Clients & Experience5.7/10 Market PresenceService focus
30% Call Center Services100% B2C Telemarketing & telesales70% Other -
$1,000+< $25 / hr10 - 49Porto Alegre, Brazil
Ability to deliver
22.6/40.016.2/20 Reviews2.4/10 Clients & Experience4/10 Market PresenceService focus
30% Call Center Services100% B2C Telemarketing & telesales70% Other -
$1,000+< $25 / hr50 - 249Barranquilla, Colombia
Ability to deliver
23.7/40.016.2/20 Reviews2.2/10 Clients & Experience5.3/10 Market PresenceService focus
30% Call Center Services40% B2C Telemarketing & telesales70% Other -
$1,000+< $25 / hr50 - 249Tijuana, Mexico
Ability to deliver
25.8/40.019/20 Reviews1.4/10 Clients & Experience5.3/10 Market PresenceService focus
15% Call Center Services30% B2C Telemarketing & telesales85% Other -
$10,000+< $25 / hr50 - 249Tijuana, Mexico
Ability to deliver
22.1/40.016.6/20 Reviews1.5/10 Clients & Experience4/10 Market PresenceService focus
30% Call Center Services30% B2C Telemarketing & telesales70% Other -
$1,000+< $25 / hr50 - 249Ciudad de Guatemala, Guatemala
Ability to deliver
20.2/40.016.2/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
60% Call Center Services25% B2C Telemarketing & telesales40% Other -
$10,000+< $25 / hr10 - 49San Salvador, El Salvador
Ability to deliver
21.9/40.016.2/20 Reviews1.7/10 Clients & Experience4/10 Market PresenceService focus
40% Call Center Services10% B2C Telemarketing & telesales60% Other -
$5,000+< $25 / hr50 - 249Medellín, Colombia
Ability to deliver
21.2/40.016.2/20 Reviews0.4/10 Clients & Experience4.6/10 Market PresenceService focus
30% Call Center Services15% B2C Telemarketing & telesales70% Other -
$10,000+$25 - $49 / hr50 - 249Buenos Aires, Argentina
Ability to deliver
21.4/40.015/20 Reviews0/10 Clients & Experience6.4/10 Market PresenceService focus
15% Call Center Services20% B2C Telemarketing & telesales85% Other -
UndisclosedUndisclosed250 - 999Montevideo, Uruguay
Ability to deliver
12.1/40.00/20 Reviews7.5/10 Clients & Experience4.6/10 Market PresenceService focus
35% Call Center Services100% B2C Telemarketing & telesales65% Other -
$100,000+Undisclosed1,000 - 9,999San Pedro Tlaquepaque, Mexico
Ability to deliver
7.5/40.00/20 Reviews0/10 Clients & Experience7.5/10 Market PresenceService focus
50% Call Center Services100% B2C Telemarketing & telesales50% Other -
UndisclosedUndisclosed10,000+Bogotá, Colombia
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
23% Call Center Services80% B2C Telemarketing & telesales77% Other -
$10,000+Undisclosed10,000+Córdoba, Argentina
Ability to deliver
6.8/40.00/20 Reviews0/10 Clients & Experience6.8/10 Market PresenceService focus
40% Call Center Services50% B2C Telemarketing & telesales60% Other -
$250,000+Undisclosed10,000+Ciudad de Guatemala, Guatemala
Ability to deliver
9.3/40.00/20 Reviews1.2/10 Clients & Experience8.1/10 Market PresenceService focus
10% Call Center Services71% B2C Telemarketing & telesales90% Other -
$25,000+< $25 / hr10,000+Ciudad de Guatemala, Guatemala
Ability to deliver
8.7/40.00/20 Reviews3/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services20% B2C Telemarketing & telesales75% Other -
$10,000+< $25 / hr1,000 - 9,999Heredia, Costa Rica
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services50% B2C Telemarketing & telesales75% Other
Latest Telemarketing Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Latin America Telemarketing FAQs
Latin American telemarketing partners combine nearshore convenience with multilingual reach. Teams in major hubs like Bogotá, Medellín, Mexico City, Guadalajara, Monterrey, São Paulo, Buenos Aires, Santiago, Lima, and San José offer:
- Time zone overlap with US and Canada for real-time coaching, QA, and sales handoffs
- Native Spanish or Portuguese plus strong English proficiency for pan-Americas coverage
- Cost efficiencies without sacrificing enterprise-grade tools and reporting
- Cultural affinity that improves rapport-building and conversion on outbound calls
For US-facing campaigns, many providers operate with TCPA-aware dialing practices and adopt North American sales playbooks, making onboarding faster and outcomes more predictable.
Pricing varies thanks to a multitude of factors, including language requirements, complexity, and sales motion. According to Clutch’s recent data, typical ranges go:
- Shared-agent outbound support: $8 – $18 per hour (USD)
- Dedicated SDRs or bilingual closers: $18 – $35 per hour
- Specialized B2B appointment setting or compliance-heavy programs: $25 – $45 per hour
- Per-meeting or per-qualified-lead fees: $150 – $600 per meeting, depending on your ICP and region
- Monthly retainers for dedicated pods: $5,000 – $25,000+
Before committing to a long-term partnership, make sure to ask for a 60–90 day pilot with clear KPIs (connect rate, conversation-to-meeting rate, show rate, qualified pipeline).
- SaaS and technology – SDR programs, demos, renewals, upsell motions
- Fintech and financial services – KYC outreach, collections follow-up, wealth and insurance appointments
- E-commerce and retail – abandoned cart recovery, win-back, cross-sell
- Healthcare and medtech – patient engagement, scheduling, provider outreach (HIPAA-aware teams)
- Travel and hospitality – reservations, loyalty activations, seasonal promotions
- Logistics and industrials – freight brokerage calling, manufacturing distributors, MRO
- Real estate and proptech – investor relations, property tours, listings outreach
- Telecom and utilities – plan upgrades, retention
- Education and training – enrollments, alumni relations
Shortlist firms with case studies that mirror your ICP, deal size, and sales cycle length.
Define your project’s particular success metrics and requirements — i.e., markets, languages, and compliance constraints. Then, go to Clutch to find trusted firms and follow these five key steps to match with the right partner:
- Evaluate call quality – request recorded calls, sample scripts, and QA scorecards.
- Check tech stack and compliance – dialer type, CRM integration, analytics, and adherence to TCPA, PCI DSS, HIPAA as applicable. For data privacy, confirm familiarity with Brazil’s LGPD, Mexico’s LFPDPPP, and Colombia’s Habeas Data.
- Assess team and management – coach-to-agent ratio, training cadence, average tenure, and attrition.
- Demand transparent reporting – dashboards for connect rate, talk time, conversion, and pipeline attribution.
- Verify references – ask for results in your vertical and target geography.
- Guaranteed meetings or revenue without a pilot or ICP validation
- No recorded calls, opt-in proof, or QA process
- Opaque pricing, long contracts without a trial, or aggressive upsells on day one
- Inability to explain TCPA-aware workflows or data handling; no DPA or security overview
- Overreliance on manual dialing with no dashboard visibility
- Very low rates far below market without a quality plan
- High agent churn with limited training or coaching structure
- Weak English proficiency for US campaigns or thin Portuguese coverage for Brazil
- No playbook customization, ICP research, or messaging tests
Be objective when assessing potential firms. Ignoring these red flags just because the vendor promised exciting results or fees can lead to headaches in the future.