Top Inbound Call Center Services
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$1,000+< $25 / hr10 - 49Multan, Pakistan
Services provided
Mr. Calling IT Solutions SMC PVT LTD, a social media marketing agency, is headquartered in Philadelphia, Pennsylvania and Multan, Pakistan. They offer Social Media Marketing and Email Marketing.
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Undisclosed< $25 / hr10 - 49
Services provided
MediRises is a Back Office Outsourcing company. The team is headquartered in Dover, Delaware, and their services include Back Office Outsourcing and Call Center Services.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
Services provided
See all 1 projectsAt Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored
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$1,000+< $25 / hr2 - 9Preston, England
Services provided
Business Consulting company Frontline Sales Consultancy was established in 2014. In Preston, England, the team focuses on Business Consulting and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249San Bernardino, CA
Services provided
Founded in 2017, Information Process Solutions is a social media marketing firm. The team offers Social Media Marketing and Search Engine Optimization and is located in San Bernardino, California
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$10,000+$50 - $99 / hr50 - 249Birmingham, England
Services provided
Based in Birmingham, England, GCL B2B Ltd is a midsize Sales Outsourcing company. The team focuses on Sales Outsourcing and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Sacramento, CA
Services provided
IT managed services company TLC Tech, Inc. Was launched in 2004. The agency provides IT managed services and IT strategy consulting, and is small.
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$1,000+< $25 / hr2 - 9
Services provided
EvokTechnix SOLUTIONS is a small Customer Service Outsourcing company located in Bengaluru, India. The team offers Customer Service Outsourcing and Call Center Services.
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$10,000+$50 - $99 / hr250 - 999Bhopal, India
Services provided
Founded in 2022, Avyaan Management Pvt. Ltd is a midsize AI firm. Their services include Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Amstelveen, Netherlands
Services provided
Founded in 2014, Digital Customer Care Company is a small Customer Service Outsourcing company in Amstelveen, Netherlands. Their team focuses on Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
See all 1 projectsWeb Of Picasso provides virtual assistant services, specializing in paid advertisements, particularly for Facebook. The reviews highlight their budget-friendly rates, exceptional support, and effective project management, resulting in increased website traffic, higher conversion rates, and enhanced brand visibility. Clients appreciate the knowledgeable staff and genuine care, although occasional communication issues were noted as minor.
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UndisclosedUndisclosed250 - 999
Services provided
Practolytics LLC is a midsize Back Office Outsourcing company located in Columbia, South Carolina. Their services include Back Office Outsourcing and Staffing.
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$25,000+$25 - $49 / hr10 - 49Lagos, Nigeria
Services provided
Asksus-ng Business Support Services is a small Business Consulting company headquartered in Lagos, Nigeria. The team focuses on Business Consulting and Back Office Outsourcing.
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$5,000+$150 - $199 / hr10 - 49Knoxville, TN
Services provided
BizSprints is a CRM consulting and SI company. The Knoxville, Tennessee-based firm was founded in 2016. Their services include CRM consulting and SI and unified communications consulting & SI.
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$1,000+< $25 / hr10 - 49
Services provided
In London, England and Dhaka, Bangladesh, RPSI Limited: TECH-TEEM is a small Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Jounieh, Lebanon
Services provided
Silver Bullet is a social media marketing company. In Jounieh, Lebanon, the agency was established in 2017. Their services include Social Media Marketing and Digital Strategy.
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$1,000+< $25 / hr10 - 49
Services provided
Aliax, a Document Digitization & Management company, is in Antananarivo, Madagascar and Antananarivo, Madagascar. The team specializes in Document Digitization & Management and Call Center Services.
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$1,000+< $25 / hr10 - 49Riverstone, Australia
Services provided
Auxilio Business Solutions Pty Ltd is a Back Office Outsourcing company. The firm is in Riverstone, Australia. Their services include Back Office Outsourcing and Graphic Design.
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$10,000+$25 - $49 / hr10 - 49Ahmedabad, India
Services provided
Business Consulting company Bigwiggin Solutions LLP was launched in 2022. The small team specializes in Business Consulting and Finance & Accounting Outsourcing (FAO).
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$1,000+$25 - $49 / hr10 - 49Carlton, Australia
Services provided
Launched in 2021, ClickOne Digital, a small Marketing Strategy company, is located in Carlton, Australia. Their services include Marketing Strategy and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Dallas, TX
Services provided
Founded in 2009, 3gistix, a small CRM consulting and SI company, is based in Dallas, Texas. Their team focuses on CRM consulting and SI and IT managed services.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Informatic Computech Pvt Ltd is an IT strategy consulting company. Their team is headquartered in Jaipur, India and Pune, India and offers IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49
Services provided
The Virtual Professionals is a small Geelong, Australia-based social media marketing agency. The team focuses on Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Austin, TX
Services provided
Tech Team One is a small IT managed services company in Austin, Texas. The team offers IT managed services and IT staff augmentation.
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Undisclosed< $25 / hr10 - 49
Services provided
Branding company Naxape specializes in Branding and Content Marketing. They were launched in 2023.
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$1,000+< $25 / hr10 - 49Birmingham, England
Services provided
In Birmingham, England, Donclem Technology is a mobile app development firm. Launched in 2021, the team specializes in Mobile App Development and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
In Edgware, England and Colombo, Sri Lanka, DASA Solutions is a CRM consulting and SI company. They focus on CRM consulting and SI and Call Center Services.
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Undisclosed< $25 / hr10 - 49Dubai, United Arab Emirates
Services provided
Dubai Data Entry is a Back Office Outsourcing company. Located in Dubai, United Arab Emirates, their small team offers Back Office Outsourcing and Business Consulting. The agency was launched in
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$1,000+< $25 / hr10 - 49
Services provided
Try Soft Ai, a cloud consulting & SI company, is in Islamabad, Pakistan. Their services include cloud consulting & SI and IT staff augmentation.
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$50,000+$25 - $49 / hr10 - 49
Services provided
Invent HealthMatics Inc is a Back Office Outsourcing company. The team is located in Dover, Delaware and Saskatoon, Canada, and their services include Back Office Outsourcing and Business
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$5,000+$50 - $99 / hr250 - 999
Services provided
Atomic North is a Noida, India-based IT managed services company. Established in 2010, the team provides IT managed services and Application Management & Support.
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$1,000+< $25 / hr10 - 49Orlando, FL
Services provided
Synergy BPO is a Customer Service Outsourcing company. Located in Orlando, Florida, their small team offers Customer Service Outsourcing and Back Office Outsourcing. The company was founded in 2020.
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$10,000+$25 - $49 / hr10 - 49
Services provided
Customer Service Outsourcing company Rose Gold Communications was established in 2019. The small team provides Customer Service Outsourcing.
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$1,000+Undisclosed10 - 49
Services provided
Call center service and Customer Service Outsourcing company Joyconnect is located in San Pedro, Philippines. They provide Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Antananarivo, Madagascar
Services provided
MADACALL is a Customer Service Outsourcing company based in Antananarivo, Madagascar. Established in 2018, the team specializes in Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
Customer Success Point is a Customer Service Outsourcing company based in București, Romania. They offer Customer Service Outsourcing and Social Media Marketing.
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$1,000+< $25 / hr2 - 9Sheridan, WY
Services provided
See all 1 projectsLeadVales specializes in lead generation and market research, providing in-depth analysis and comprehensive reports for informed business decision-making. Clients highlight their efficient project management and problem-solving capabilities, praising their work progress and timely delivery. While the services are well-received, some desire greater customization options to better tailor solutions to individual needs.
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UndisclosedUndisclosed10 - 49
Services provided
Mobilise Cloud, a cloud consulting & SI company, provide cloud consulting & SI and IT strategy consulting. They were established in 2014.
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Undisclosed$100 - $149 / hr10 - 49Tampa, FL
Services provided
Tampa PC Consultants is an IT managed services company. Founded in 2015, the team specializes in IT managed services and Web Design.
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Undisclosed< $25 / hr50 - 249Welshpool, Wales
Services provided
PHL Group Ltd is a Fulfillment company based in Welshpool, Wales. Launched in 2021, the team focuses on Fulfillment and Warehousing & Distribution.
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UndisclosedUndisclosed2 - 9
Services provided
Extreme Plumbing & Gas is a small Customer Service Outsourcing company located in Auckland, New Zealand. Their services include Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Centradesur N.V. Is a call center company. The Paramaribo, Suriname-based company offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Located in London, England, Revency is a small Sales Outsourcing company. The team provides Sales Outsourcing and Email Marketing.
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$1,000+< $25 / hr2 - 9
Services provided
Based in New York City, New York and Islamabad, Pakistan, Star Consultants is a phone answering service. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2024.
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UndisclosedUndisclosed2 - 9Toronto, Canada
Services provided
Founded in 2022, Eazy Virtual Services is a Business Consulting company. Their services include Business Consulting and Call Center Services.
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Undisclosed$25 - $49 / hr10 - 49Noble Park, Australia
Services provided
Eco Commercial Cleaning Melbourne is a small Customer Service Outsourcing company established in 2010. Their services include Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Rajshahi, Bangladesh
Services provided
Maple BPO, a Back Office Outsourcing company, is located in Rajshahi, Bangladesh. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+< $25 / hr250 - 999Nyeri, Kenya
Services provided
The JITU Staffing is a Customer Service Outsourcing company established in 2020. The company focuses on Customer Service Outsourcing and Sales Outsourcing.
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$5,000+< $25 / hr250 - 999Cebu City, Philippines
Services provided
ISuporta Outsourcing, a social media marketing agency, was launched in 2017. They provides Social Media Marketing and Content Marketing.
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$1,000+< $25 / hr10 - 49Miami, FL
Services provided
Meetingjump, LLC is a Sales Outsourcing company. They are located in Miami, Florida and have small team of experts. Their services include Sales Outsourcing and Call Center Services.
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List of the Top 15 Inbound Call Centers Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
185% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
180% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Inbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Inbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
195% Inbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.7/40.016.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
175% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
205% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
165% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.2/40.018.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
185% Inbound Voice Services -
UndisclosedUndisclosed250 - 999Los Altos, CA
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
170% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.8/40.018/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
175% Inbound Voice Services -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
85% Inbound Voice Services15% Other
Top Inbound Call Center Agencies
An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.
Some of the typical offerings that inbound call center providers offer include:
- Customer service & troubleshooting
- Order entry and payment processing
- Technical support (Tier 1 & Tier 2)
- Product recalls and warranty management
- Appointment scheduling and reservations
- Help-desk ticketing and escalation
- Multilingual and after-hours support
- Cross-sell and up-sell programs
Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.
Pricing models vary, but here some examples:
- Per-minute: $0.70–$1.25 per minute of agent talk time
- Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
- Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative
Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.
Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:
- Proven experience in your industry
- Average speed of answer (ASA) and first-call resolution (FCR) rates
- Quality-assurance processes and agent training programs
- Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
- Transparent pricing and contract flexibility
Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.
Here are some examples of red flags you should watch for, be cautious if a provider:
- Guarantees unrealistically high service levels without data
- Lacks recorded sample calls or QA documentation
- Is vague about data security or compliance standards
- Provides inconsistent or delayed reporting
- Charges hidden fees for basic services like script updates or report access
Transparency and measurable KPIs should be non-negotiable.
To help you with your hiring process, here are some of the questions you can ask:
- How do you recruit, train, and retain agents for my account?
- Which technologies and CRMs do you integrate with natively?
- What are your average ASA, FCR, and abandonment rates?
- Can you provide references or case studies in my industry?
- How is pricing structured, and what additional fees could arise?
- What data security and compliance certifications do you hold?
- How often will I receive performance reports, and in what format?
- Who will be my main point of contact, and how is issue escalation handled?
Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.
E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.