Top Inbound Call Center Services
An inbound call center agency can be the difference between a frustrated caller and a lifelong customer. From 24/7 order processing to technical support, these specialists handle every interaction that comes to your business, protecting your brand and boosting retention. Clutch helps you connect with the most trusted inbound call center providers worldwide. Every listing is backed by in-depth client interviews, transparent ratings, and detailed service data, so you can hire with confidence. Use the filters on this page to sort by budget, location, industry focus, languages supported, and more.
Looking for regional partners? Explore inbound call center providers in the US, inbound call center firms in the UK, or inbound call center companies in Canada to start a localized search.
Need an outbound call center partner instead? Browse here: Top Outbound Call Centers
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$1,000+< $25 / hr50 - 249Rawalpindi, Pakistan
Services provided
Nord Assist is a Back Office Outsourcing company launched in 2024. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Navi Mumbai, India
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LeadsBpo is a midsize Back Office Outsourcing company headquartered in Navi Mumbai, India. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
Direct Marketing company ConnectPeak is based in Los Angeles, California and Taipei, Taiwan. Their services include Direct Marketing and Call Center Services.
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$25,000+$50 - $99 / hr50 - 249Sahibzada Ajit Singh Nagar, India
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New Leaf Global enterprises Pvt Ltd is a Sahibzada Ajit Singh Nagar, India-based Business Consulting company. The team provides Business Consulting and Call Center Services.
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$1,000+< $25 / hr50 - 249
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Obelisk Solutions is a Sales Outsourcing company established in 2023. The midsize team provides Sales Outsourcing and Call Center Services.
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$1,000+$150 - $199 / hr10 - 49
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Established in 2002, Business Communication Solutions is a small unified communications consulting & SI company. Their team specializes in unified communications consulting & SI and Cybersecurity.
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$1,000+< $25 / hr10 - 49Bengaluru, India
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Digi Media InfoTech is a Back Office Outsourcing company. They provide Back Office Outsourcing and Call Center Services and are in Bengaluru, India and Udaipur, India.
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$250,000+$150 - $199 / hr10 - 49Quincy, MA
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Established in 2003, APC Integrated is a cloud consulting & SI company. The firm provides cloud consulting & SI and Search Engine Optimization, and is small.
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$25,000+Undisclosed10 - 49New York, NY
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Established in 2020, Site Ascend is a Market Research company. The team provides Market Research and Marketing Strategy.
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UndisclosedUndisclosed250 - 999New Delhi, India
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MNS Credit Management Group Private Ltd. Is a Business Consulting company. The New Delhi, India-based agency provides Business Consulting and Financial Advising & Planning.
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$1,000+$100 - $149 / hr2 - 9Sacramento, CA
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Golden Goose Marketing is a SEO services firm based in Sacramento, California. Their services include Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed2 - 9Amsterdam, Netherlands
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Robotics Process Automation company Viqal is based in Amsterdam, Netherlands. Launched in 2020, the team focuses on Robotics Process Automation and Artificial Intelligence.
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$1,000+< $25 / hr10 - 49Bohemia, NY
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IRecruit Tech is a Back Office Outsourcing company founded in 2016. Their team provides Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
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Columbus healthcare services LLC is a Back Office Outsourcing company launched in 2020. Based in Los Angeles, California, the team provides Back Office Outsourcing and Insurance Services & Brokers.
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UndisclosedUndisclosed10 - 49
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Retentive Billing is a telephone answering service established in 2021. The company offers Call Center Services and Back Office Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49
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Provox Global is a columbus, Ohio-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
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Candies Freelance Agency Pty Ltd, a call center, was established in 2024. They focuses on Call Center Services and HR Outsourcing.
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$1,000+< $25 / hr50 - 249Gainesville, FL
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Rccess Technologies is a Gainesville, Florida-based Accounting company. Established in 2012, the team offers Accounting and Custom Software Development.
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UndisclosedUndisclosed50 - 249Dhaka, Bangladesh
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SuperTel Ltd is a Market Research company. They offer Market Research and IT managed services and were launched in 2008.
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$10,000+Undisclosed50 - 249Ikeja, Nigeria
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Intelics Solutions Nigeria Limited, a Document Digitization & Management company, is in Ikeja, Nigeria. Their services include Document Digitization & Management and Call Center Services.
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$1,000+$100 - $149 / hr50 - 249Kolkata, India
Services provided
Founded in 2022, Fast Click Consultants is an Event Marketing company. The team focuses on Event Marketing and Sales Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Orlando, FL
Services provided
Oak Street Technologies is a Back Office Outsourcing company. They are based in Orlando, Florida and have midsize team. They offer Back Office Outsourcing and Call Center Services.
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$1,000+Undisclosed50 - 249Oslo, Norway
Services provided
RSI NGD Group of Companies is a customer service outsourcing firm renowned for enhancing customer experience operations. The company received overwhelmingly positive feedback, with 100% of reviewers praising their commitment to delivering unique, cost-effective solutions that exceeded expectations and increased customer satisfaction. Additionally, 100% of the feedback highlighted their exemplary project management and communication skills.
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$1,000+< $25 / hr50 - 249Panchkula, India
Services provided
BEYOND JUST SERVICE is an answering service company. The team is located in Panchkula, India and Wednesbury, England, and their services include Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249
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Founded in 2017, Bisani Brothers is a midsize Lucknow, India-based Business Consulting company. Their team specializes in Business Consulting and Call Center Services.
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Undisclosed< $25 / hr50 - 249
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Headquartered in JLPL Industrial Area, India, Hopestone Advisory Pvt. Ltd. Is a midsize public relations firm. Their services include Public Relations and Digital Strategy.
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UndisclosedUndisclosed50 - 249
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Prospecta Global Solutions Corp. Is a Sales Outsourcing company. Launched in 2009, their team offers Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
In Dubai, United Arab Emirates, Underground.ae is a Customer Service Outsourcing company. They provide Customer Service Outsourcing.
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$50,000+$200 - $300 / hr10 - 49London, England
Services provided
Customer Service Outsourcing company Web3 Community Management is in San Francisco, California and London, England. They provide Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999London, England
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Emerj.io, an answering service company, is based in London, England. The team offers Call Center Services and Tax Law.
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$1,000+$25 - $49 / hr2 - 9
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See all 1 projectsXplorbuzz Private Limited – Stay Local, Think Global We are a full-stack IT & digital solutions company helping businesses in the USA, Canada, and beyond scale with smart, cost-effective
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$1,000+$25 - $49 / hr2 - 9Jagodina, Serbia
Services provided
Almi Remote Assistant Services is a Back Office Outsourcing company in Jagodina, Serbia. Established in 2017, the team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9
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Headquartered in Ohrid, North Macedonia and Sheridan, Wyoming, Selestra is a call center service. They provide Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
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Established in 2020, The Metasol is a SEO agency. The company specializes in Search Engine Optimization and CRM consulting and SI, and is small.
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$1,000+Undisclosed2 - 9
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Twins Dynasty, a call center service, is headquartered in Atlanta, Georgia. They offer Call Center Services and Advertising.
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Undisclosed< $25 / hr2 - 9
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Launched in 2024, Omni Support Solutions is an answering service company. Their team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
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Founded in 2024, Fort Global is a call center company. The agency provides Call Center Services and Customer Service Outsourcing, and is small.
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$10,000+$25 - $49 / hr2 - 9
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Call center Smart Float Ltd is headquartered in Vacoas-Phoenix, Mauritius. Their services include Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr2 - 9
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Business Consulting company BAUER GROUP LLC was established in 2021. The small team specializes in Business Consulting and Call Center Services.
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$1,000+$25 - $49 / hr2 - 9
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Accumed BPO is a call center service. They were launched in 2020 and focus on Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr2 - 9
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Established in 2024, RelyMediaUS is a Business Consulting company. The team provides Business Consulting and Call Center Services.
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$1,000+< $25 / hr2 - 9
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Pro On Day is a small telephone answering service founded in 2024. Their team offers Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9
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Global Admin, a small call center, is based in Springfield Lakes, Australia. The team specializes in Call Center Services and Back Office Outsourcing.
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$25,000+< $25 / hr2 - 9
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Launched in 2025, CBM GROUPS is a small Jamshedpur, India-based phone answering service. Their team provides Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9
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Social media marketing firm Spare Global focuses on Social Media Marketing and IT managed services. They are based in Makati, Philippines.
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UndisclosedUndisclosed2 - 9
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Back Office Outsourcing company ClaimSync Solutions was launched in 2024. The agency focuses on Back Office Outsourcing and Call Center Services, and is small.
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UndisclosedUndisclosed2 - 9
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Business Consulting company Takeorder AI is based in Newark, Delaware, New Jersey. The team focuses on Business Consulting and Call Center Services.
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UndisclosedUndisclosed2 - 9
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Novasource BPO is a Business Consulting company in Islamabad, Pakistan. The team focuses on Business Consulting and Call Center Services.
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$1,000+< $25 / hr2 - 9
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Launched in 2025, Ren Agency is a social media marketing firm. The team focuses on Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed2 - 9
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Launched in 2023, Assistant Aly is a small Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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List of the Top 15 Inbound Call Centers Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
160% Inbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
150% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
175% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
215% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
195% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
205% Inbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
210% Inbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
165% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
185% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Inbound Voice Services -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
170% Inbound Voice Services -
$1,000+< $25 / hr10 - 49Lahore, Pakistan
Ability to deliver
35.2/40.016/20 Reviews9.6/10 Clients & Experience9.6/10 Market PresenceService focus
115% Inbound Voice Services
Top Inbound Call Center Agencies
An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.
Some of the typical offerings that inbound call center providers offer include:
- Customer service & troubleshooting
- Order entry and payment processing
- Technical support (Tier 1 & Tier 2)
- Product recalls and warranty management
- Appointment scheduling and reservations
- Help-desk ticketing and escalation
- Multilingual and after-hours support
- Cross-sell and up-sell programs
Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.
Pricing models vary, but here some examples:
- Per-minute: $0.70–$1.25 per minute of agent talk time
- Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
- Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative
Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.
Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:
- Proven experience in your industry
- Average speed of answer (ASA) and first-call resolution (FCR) rates
- Quality-assurance processes and agent training programs
- Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
- Transparent pricing and contract flexibility
Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.
Here are some examples of red flags you should watch for, be cautious if a provider:
- Guarantees unrealistically high service levels without data
- Lacks recorded sample calls or QA documentation
- Is vague about data security or compliance standards
- Provides inconsistent or delayed reporting
- Charges hidden fees for basic services like script updates or report access
Transparency and measurable KPIs should be non-negotiable.
To help you with your hiring process, here are some of the questions you can ask:
- How do you recruit, train, and retain agents for my account?
- Which technologies and CRMs do you integrate with natively?
- What are your average ASA, FCR, and abandonment rates?
- Can you provide references or case studies in my industry?
- How is pricing structured, and what additional fees could arise?
- What data security and compliance certifications do you hold?
- How often will I receive performance reports, and in what format?
- Who will be my main point of contact, and how is issue escalation handled?
Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.
E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.