Top Customer Support Outsourcing Companies
-
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company specializing in multilingual call center solutions and customer care outsourcing. Reviews reflect an 80% positive sentiment, highlighting their strong project management, proactive communication, and efficient service delivery. Clients commend their value for cost and seamless onboarding, though some suggest expanding language offerings and improving staff training.
-
$1,000+$25 - $49 / hr50 - 249Beograd, Serbia
Services provided
EURODESK, an answering service company, was founded in 2011. The team offers Call Center Services and Customer Service Outsourcing and is located in Beograd, Serbia.
Read more -
$1,000+$25 - $49 / hr1,000 - 9,999Parañaque, Philippines
Services provided
Royal Global Services, Inc is a large Back Office Outsourcing company. They specialize in Back Office Outsourcing and Transcription and were founded in 1978.
Read more -
Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
-
UndisclosedUndisclosed50 - 249New York, NY
Services provided
Founded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Berkeley, CA
Services provided
New Connections is a midsize Berkeley, California-based call center. Their services include Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249
Services provided
Telephone Care Company is a midsize Saudi Arabia-based custom software development company. Their services include Custom Software Development and Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Dublin, Ireland
Services provided
OceanConnects is a midsize Email Marketing company founded in 2003. Their team provides Email Marketing and Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Milwaukie, OR
Services provided
Headquartered in Milwaukie, Oregon, Active Telesource is a midsize public relations company. Their services include Public Relations and IT managed services.
Read more -
UndisclosedUndisclosed50 - 249Cheyenne, WY
Services provided
Established in 1998, Axafina is a midsize Business Consulting company headquartered in Cheyenne, Wyoming. Their team provides Business Consulting and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Iowa City, IA
Services provided
Mass Markets is an answering service company headquartered in Iowa City, Iowa. They offer Call Center Services and Back Office Outsourcing and were founded in 2003.
Read more -
UndisclosedUndisclosed50 - 249Shrewsbury, MA
Services provided
UHealthSolutions, a Back Office Outsourcing company, was launched in 2001. The team specializes in Back Office Outsourcing and Call Center Services.
Read more -
UndisclosedUndisclosedFreelancerChicago, IL
Services provided
Founded in 2017, Fly High Virtual Services is a small Back Office Outsourcing company located in Chicago, Illinois. Their team offers Back Office Outsourcing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Athens, GA
Services provided
Concierge Contact Center is a call center service. Their team is located in Athens, Georgia and specializes in Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Albany, GA
Services provided
Southern Answering Service is a midsize Albany, Georgia-based telephone answering service. The team provides Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249San Jose, CA
Services provided
Red Oak Technologies is a Business Consulting company. Their midsize team is in San Jose, California and focuses on Business Consulting and HR Outsourcing. The company was founded in 1995.
Read more -
UndisclosedUndisclosed50 - 249
Services provided
Transcend - Palestine, a custom software development company, was established in 2011. The midsize team specializes in Custom Software Development and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249ABO, Argentina
Services provided
Clienting Group is a call center. They specialize in Call Center Services and Digital Strategy and are based in ABO, Argentina.
Read more -
UndisclosedUndisclosed50 - 249Fairfax, VA
Services provided
Enhanced Veterans Solutions, Inc. Is a custom software development firm founded in 2007. The team offers Custom Software Development and Cybersecurity and is in Fairfax, Virginia.
Read more -
UndisclosedUndisclosed1,000 - 9,999Guayaquil, Ecuador
Services provided
Launched in 2001, ACC American Call Center is a call center company. Their team offers Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed1,000 - 9,999Beijing, China
Services provided
Founded in 2006, Beijing Interactive CRM Technology Limited is a Business Consulting company. The team offers Business Consulting and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Services provided
Grupo CMC is a business intelligence company. Headquartered in Bogotá, Colombia, the firm was launched in 1993. Their team focuses on BI & big data consulting & SI and Cybersecurity.
Read more -
UndisclosedUndisclosed50 - 249L'viv, Ukraine
Services provided
MSV Multicall is a telephone answering service. The L'viv, Ukraine-based company was launched in 2004. Their services include Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Milano, Italy
Services provided
Founded in 1982, Tiempo Nord is a midsize Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Bangkok, Thailand
Services provided
CallVoice Communication, a call center service, was established in 1991. The team focuses on Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Helsingborg, Sweden
Services provided
K2C In Sweden AB is an answering service. The midsize Helsingborg, Sweden-based team specializes in Call Center Services and Customer Service Outsourcing. The agency was founded in 2009.
Read more -
UndisclosedUndisclosed50 - 249OEstersund, Sweden
Services provided
H1 Communication AB is a midsize OEstersund, Sweden-based answering service. Their services include Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Roma, Italy
Services provided
Armundia Group is a Back Office Outsourcing company. The midsize Roma, Italy-based team offers Back Office Outsourcing and Customer Service Outsourcing. The firm was established in 2007.
Read more -
UndisclosedUndisclosed50 - 249Cincinnati, OH
Services provided
Marketing Support Services is a print design agency established in 1987. The company focuses on Print Design and Warehousing & Distribution, and is midsize.
Read more -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
Pluricall, a call center service, was established in 2001. The midsize team offers Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Stuttgart, Germany
Services provided
Euro Union Assistance GmbH is a call center company founded in 1994. Based in Stuttgart, Germany, the team specializes in Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Leça da Palmeira, Portugal
Services provided
In Leça da Palmeira, Portugal and Lisboa, Portugal, TBFILES is an AI firm. They offer Artificial Intelligence and Document Digitization & Management.
Read more -
UndisclosedUndisclosed50 - 249Boise, ID
Services provided
World Connection, a call center company, focuses on Call Center Services and Sales Outsourcing. The firm is headquartered in Boise, Idaho.
Read more -
UndisclosedUndisclosed50 - 249Argiroupoli, Greece
Services provided
Tem Solutions PC. Is an Argiroupoli, Greece-based answering service. They offer Call Center Services and Marketing Strategy and were founded in 2019.
Read more -
UndisclosedUndisclosed50 - 249Broken Arrow, OK
Services provided
Founded in 1991, MicahTek is a call center service. Headquartered in Broken Arrow, Oklahoma, the team offers Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Boston, MA
Services provided
ECHO Contact Center is a call center. In Boston, Massachusetts and Zagreb, Croatia, their midsize team offers Call Center Services and Back Office Outsourcing. The agency was launched in 2001.
Read more -
UndisclosedUndisclosed50 - 249South Portland, ME
Services provided
Midsize Fulfillment company ShipRight, is headquartered in South Portland, Maine. The team specializes in Fulfillment and Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Carencro, LA
Services provided
Launched in 1954, Dexcomm Answering Service is a midsize call center company. Their services include Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Athina, Greece
Services provided
Intelli Solutions S.A. Is a custom software development company. The team provides Custom Software Development and Business Consulting, and the company is based in Athina, Greece and Nicosia,
Read more -
UndisclosedUndisclosed1,000 - 9,999Amman, Jordan
Services provided
Extensya, a social media marketing agency, is located in Amman, Jordan. Launched in 2008, the team specializes in Social Media Marketing and Email Marketing.
Read more -
UndisclosedUndisclosed50 - 249Lugano, Switzerland
Services provided
BESTVISION GROUP is a midsize answering service company. Established in 2015, the team specializes in Call Center Services and Corporate Training & Coaching.
Read more -
UndisclosedUndisclosed50 - 249Madhapur, India
Services provided
Answering service company Capri BPO Service was established in 2005. The firm focuses on Call Center Services and Back Office Outsourcing, and is midsize.
Read more -
UndisclosedUndisclosed50 - 249Secunderabad, India
Services provided
Vibatel Solutions Pvt. Ltd. Is an answering service. Established in 2007, the team offers Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Hyderabad, India
Services provided
4Bitt is a Cybersecurity company. Their midsize team is located in Hyderabad, India. Their team offers Cybersecurity and IT managed services.
Read more -
UndisclosedUndisclosed50 - 249Buenos Aires, Argentina
Services provided
Megatech S.A. Is a Cybersecurity company. Launched in 1997, the company specializes in Cybersecurity and cloud consulting & SI.
Read more -
UndisclosedUndisclosed50 - 249Pasig, Philippines
Services provided
Deployed is a call center company established in 2015. The team offers Call Center Services and Back Office Outsourcing and is headquartered in Auckland, New Zealand and Pasig, Philippines.
Read more -
UndisclosedUndisclosed50 - 249Ross on Wye, England
Services provided
Dawleys is a Ross on Wye, England-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
Services provided
Founded in 2015, Specialisterne Brasil is a Customer Service Outsourcing company. The firm focuses on Customer Service Outsourcing and IT strategy consulting, and is midsize.
Read more -
UndisclosedUndisclosed50 - 249München, Germany
Services provided
Launched in 2010, LEITWERK Consulting GmbH is a Business Consulting company. The team offers Business Consulting and IT strategy consulting.
Read more -
UndisclosedUndisclosed50 - 249Tirana, Albania
Services provided
VIRTUAL Albania is a web development firm. They are in Tirana, Albania, and their services include Web Development and Mobile App Development.
Read more -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
Codeactivos Portugal is a call center company. Launched in 2007, the team specializes in Call Center Services and Business Consulting.
Read more -
UndisclosedUndisclosed50 - 249Rosarito, Mexico
Services provided
Launched in 2017, APEX Call Centers is a midsize answering service based in Rosarito, Mexico. Their team offers Call Center Services and Back Office Outsourcing.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Best Customer Service Outsourcing Companies
-
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.7/40.017.8/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?