Top UX Designers in New York City
New York City’s digital scene spans Wall Street fintech, Broadway media, and Brooklyn’s booming startup studios—making UX design a mission-critical skill set.
Clutch simplifies the search for trusted UX designers in New York City by collecting in-depth, client-verified reviews and data-driven rankings. Each agency listed here has been evaluated for design expertise, project management, and real-world impact, so you can confidently filter by budget, industry, or client size and connect with teams that match your needs and NYC’s pace.
Ready to start? Explore our global directory of Top UX Design Companies, see nearby talent in Boston, or narrow in on NYC UX agencies for healthcare.
-
Featured
What are Featured Providers?
$25,000+$100 - $149 / hr50 - 249New York, NYServices provided
See all 84 projectsGoji Labs is a versatile UX/UI design and development company known for its comprehensive services, including mobile and web app design, website development, and UX strategy. Across reviews, 100% of clients commend their professionalism, technical expertise, and collaborative approach. The company excels in understanding client visions, delivering high-quality products, and maintaining effective communication, making them an ideal partner for projects requiring user-centered design and development.
$25,000+$100 - $149 / hr50 - 249New York, NYServices provided
See all 84 projectsGoji Labs is a versatile UX/UI design and development company known for its comprehensive services, including mobile and web app design, website development, and UX strategy. Across reviews, 100% of clients commend their professionalism, technical expertise, and collaborative approach. The company excels in understanding client visions, delivering high-quality products, and maintaining effective communication, making them an ideal partner for projects requiring user-centered design and development.
$25,000+$150 - $199 / hr10 - 49New York, NYServices provided
See all 94 projectsMomentum Design Lab is a distinguished UX/UI design firm that excels in providing comprehensive user experience and interface design solutions. Reviews highlight their professionalism, efficient project management, and ability to deliver on time and budget, with a 95% adherence to timelines. Clients have praised their user-centered design approach and innovative solutions, while indicating a desire for more competitive pricing. Approximately 80% of reviewers commend their exceptional communication and collaborative process.
$25,000+$100 - $149 / hr10 - 49Serves New York City, NYServices provided
See all 37 projectsOrizon Design is a UX/UI design firm known for its professional and creative approach to user-centered design. With a 100% positive feedback rate, clients consistently praise their efficient project management, timely delivery, and ability to translate complex requirements into intuitive and visually engaging interfaces. Over 90% of reviews highlight their impressive collaboration and communication skills, emphasizing their commitment to meeting client needs.
-
$50,000+$200 - $300 / hr10 - 49Brooklyn, NY
Services provided
The Brigade is an user experience company. Headquartered in Brooklyn, New York, the company was founded in 2010. Their services include UX/UI Design and Blockchain.
Read more -
$1,000+$25 - $49 / hr2 - 9New York, NY
Services provided
The Continuum Digital, an user experience company, was founded in 2021. The small team focuses on UX/UI Design and IT strategy consulting.
Read more -
Featured
What are Featured Providers?
$10,000+$50 - $99 / hr10 - 49Serves New York City, NYServices provided
See all 34 projectsGlow Design Agency is a prominent UX/UI design firm specializing in creating user-friendly and visually appealing digital interfaces. With over 90% positive feedback, clients consistently highlight their ability to deliver high-quality, intuitive designs on time. Approximately 75% of reviews commend their effective project management and responsive communication, ensuring seamless collaboration and successful project outcomes.
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 24 projectsSinglemind is a UX/UI design and development firm known for its strong partnership approach and technical expertise. They consistently deliver high-quality user-centered design solutions, with 100% of reviews praising their responsiveness and ability to meet project timelines and budgets. Clients highlight their cultural fit and comprehensive understanding of user experience design as key strengths.
$25,000+$100 - $149 / hr10 - 49Serves New York City, NYServices provided
See all 20 projectsROSSUL is a distinguished UX/UI design company known for its comprehensive approach to user-centered design and digital interface design. Across their reviews, ROSSUL consistently receives high praise for understanding complex requirements and delivering intuitive, aesthetically pleasing designs. Impressively, 100% of reviewers noted their ability to translate vague concepts into refined user experiences, with 90% highlighting their efficient project management and proactive communication.
-
Undisclosed$25 - $49 / hr2 - 9Yonkers, NY
Services provided
Velocify LLC is a web design company. They were founded in 2023 and specialize in Web Design and UX/UI Design.
Read more -
$1,000+$25 - $49 / hr2 - 9New York, NY
Services provided
Brandlic is a web design company. Established in 2024, the company is located in New York, New York. Their team specializes in Web Design and UX/UI Design.
Read more -
UndisclosedUndisclosed2 - 9New York, NY
Services provided
Visionary Media is a SEO agency. Founded in 2022, the firm is headquartered in New York, New York. Their services include Search Engine Optimization and Pay Per Click.
Read more -
$1,000+$25 - $49 / hr2 - 9New York, NY
Services provided
Salt Web Designer, a web design agency, was founded in 2025. The team provides Web Design and Web Development and is based in New York, New York.
Read more -
$1,000+$25 - $49 / hr2 - 9Irvington, NJ
Services provided
Accelera Tech Solutions, a SEO company, was launched in 2012. The small team offers Search Engine Optimization and UX/UI Design.
Read more -
Featured
What are Featured Providers?
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 27 projectsFuzzy Math is a UX/UI design company specializing in User Experience and User Interface Design, offering services such as UX Discovery, user research, and design systems. Their reviews reflect overwhelmingly positive feedback, praising their professionalism, communication, and project management, with consistent on-time delivery and alignment with client values. Approximately 90% of reviewers commend their design talent, flexibility, and ability to adapt to client needs, showcasing expertise in User-Centered and Digital Interface Design.
$1,000+$100 - $149 / hr2 - 9Serves New York City, NYServices provided
See all 7 projectsMeticular is a user experience design company specializing in UX/UI design services, known for its comprehensive approach to digital interface design. Across the reviews, Meticular is frequently praised for its professionalism, expertise, and ability to seamlessly integrate with client teams, with 100% of reviewers mentioning their effective communication and responsiveness. Despite occasional delays, the overall client satisfaction remains high, emphasizing their commitment to delivering exceptional user-centered design solutions.
-
UndisclosedUndisclosed2 - 9New York, NY
Services provided
Pragmica is a branding firm. They are located in Los Angeles, California and New York, New York and have small team of experts. Their services include Branding and UX/UI Design.
Read more -
$1,000+$25 - $49 / hr2 - 9Bayonne, NJ
Services provided
User experience design company Mindscend Inc. Is located in Bayonne, New Jersey. They specialize in UX/UI Design and Custom Software Development.
Read more -
$75,000+Undisclosed2 - 9New York, NY
Services provided
Made Thought is a branding company. The agency is based in London , England and New York, New York. Their team focuses on Branding and Marketing Strategy.
Read more -
$10,000+$150 - $199 / hr10 - 49New York, NY
Services provided
Graph, an AI Consulting company, focus on AI Consulting and Generative AI. They were established in 2010.
Read more -
$50,000+$150 - $199 / hr10 - 49Long Island City, NY
Services provided
Bellweather Agency is an Advertising company. The Long Island City, New York-based firm focuses on Advertising and Branding.
Read more -
UndisclosedUndisclosed10 - 49New York, NY
Services provided
OpenCrowd is a Blockchain company. The team provides Blockchain and UX/UI Design, and the firm is in New York, New York.
Read more -
$10,000+Undisclosed10 - 49New York, NY
Services provided
Builtt, a web development company, offer Web Development and E-Commerce Development. They were established in 2023.
Read more -
UndisclosedUndisclosed2 - 9New York, NY
Services provided
Small Advertising company Brandemix, is based in New York, New York and San Diego, California. The team offers Advertising and Branding.
Read more -
$1,000+$50 - $99 / hr2 - 9New York, NY
Services provided
MedElite Agency is a web design company. The team is in New York, New York, and their services include Web Design and Web Development.
Read more -
$10,000+$50 - $99 / hr50 - 249New York, NY
Services provided
AIKIT Digital is a New York, New York-based IT staff augmentation company. The team offers IT staff augmentation and Custom Software Development.
Read more -
$1,000+$50 - $99 / hr50 - 249New York, NY
Services provided
Midsize Digital Strategy company LogoGrand , is headquartered in New York, New York. Their services include Digital Strategy and Logo.
Read more -
$1,000+$50 - $99 / hr50 - 249New York, NY
Services provided
Web design agency Softwaric is based in New York, New York. They focus on Web Design and UX/UI Design and were established in 2019.
Read more -
$1,000+$50 - $99 / hr50 - 249New York, NY
Services provided
ITCAPITAL is a custom software development company. The team is in New York, New York, and their services include Custom Software Development and Web Development.
Read more -
$50,000+$150 - $199 / hr50 - 249Great Neck Plaza, NY
Services provided
ItTrident is a midsize SEO services firm established in 2011. Their team focuses on Search Engine Optimization and UX/UI Design.
Read more -
UndisclosedUndisclosed10 - 49New York, NY
Services provided
NetQuall is a Digital Strategy company. They offer Digital Strategy and UX/UI Design and were launched in 2014. The company is headquartered in New York, New York.
Read more -
$1,000+$100 - $149 / hr10 - 49Fort Lee, NJ
Services provided
Digital Strategy company Vertical Guru is in Fort Lee, New Jersey. Founded in 2014, the team provides Digital Strategy and Social Media Marketing.
Read more -
$25,000+$150 - $199 / hr2 - 9New York, NY
Services provided
Rootid, a branding company, is headquartered in Sister Bay, Wisconsin and El Cerrito, California. The team provides Branding and Web Development.
Read more -
UndisclosedUndisclosed10 - 49New York, NY
Services provided
Dezinbee Web Technologies is a New York, New York-based e-commerce development company. Their services include E-Commerce Development and Web Design.
Read more -
$5,000+$100 - $149 / hr2 - 9New York, NY
Services provided
See all 1 projectsThink Design, Inc. offers app development services. However, reviews indicate significant dissatisfaction, citing unfulfilled promises, extensive delays, and incomplete work. Clients have reported financial losses and frustration due to the company's failure to honor timelines and contracts, highlighting a need for caution when considering their services.
-
$10,000+$100 - $149 / hr10 - 49New York, NY
Services provided
Established in 2011, MayDay is a branding company. Their services include Branding and Public Relations.
Read more -
$10,000+$150 - $199 / hr10 - 49New York, NY
Services provided
Squat New York is a branding company. Their small team is located in New York, New York. Their services include Branding and Digital Strategy.
Read more -
$50,000+$200 - $300 / hr10 - 49Brooklyn, NY
Services provided
Pensa is a Product Design company in Brooklyn, New York. Their services include Product Design and Engineering.
Read more -
$1,000+$25 - $49 / hr10 - 49New York, NY
Services provided
Gensoft is a SEO services firm. The New York, New York-based company was launched in 2010. Their team focuses on Search Engine Optimization and UX/UI Design.
Read more -
$1,000+$150 - $199 / hr10 - 49New York, NY
Services provided
OBAAH Digital Solutions is a Digital Strategy company established in 2012. The firm focuses on Digital Strategy and Web Design.
Read more -
$5,000+Undisclosed10 - 49New York, NY
Services provided
Integral Agency is a social media marketing company. Located in New York, New York, the team provides Social Media Marketing and Pay Per Click.
Read more -
$1,000+$25 - $49 / hr10 - 49NY, NY
Services provided
Launched in 2024, XyloBit LLC is a website development firm. The team focuses on Web Development and Mobile App Development.
Read more -
$1,000+$25 - $49 / hr10 - 49New York, NY
Services provided
Techsa Digital, an user experience design agency, was established in 2021. They focuses on UX/UI Design and Digital Strategy.
Read more -
$25,000+$100 - $149 / hr10 - 49Madison, NJ
Services provided
See all 16 projectsOAK THEORY is a design-focused company specializing in UX/UI and digital interface design, offering services such as strategic communication asset creation, website development, and rebranding. Reviews highlight their exceptional project management, timely delivery, and effective communication. They maintain a high satisfaction rate, with over 95% positive feedback, emphasizing their ability to align with client values and deliver innovative design solutions that resonate deeply with diverse stakeholders.
-
$50,000+$50 - $99 / hr50 - 249New York, NY
Services provided
Video production agency Code N Animations was launched in 2007. The agency provides Video Production and Web Design.
Read more -
$1,000+$300+ / hr50 - 249New York, NY
Services provided
Expert Code Craft is a branding company. Founded in 2016, the company is in New York, New York. Their team offers Branding and Social Media Marketing.
Read more -
$1,000+< $25 / hr50 - 249Paterson, NJ
Services provided
Located in Paterson, New Jersey, Aberrant Digital Services is a branding company. The team focuses on Branding and Marketing Strategy.
Read more -
$5,000+Undisclosed10 - 49New York, NY
Services provided
Advertising company HashMark was launched in 2017. The team specializes in Advertising and UX/UI Design.
Read more -
$10,000+Undisclosed10 - 49New York, NY
Services provided
HILLWIRED, an Event Marketing company, focuses on Event Marketing and Interior Design. The company is based in New York, New York and München, Germany.
Read more -
$5,000+$50 - $99 / hr10 - 49New Rochelle, NY
Services provided
Established in 2016, SALVé Agency is a branding firm. Their team focuses on Branding and Digital Strategy.
Read more -
$10,000+Undisclosed10 - 49New York, NY
Services provided
Located in New York, New York, NovusNorth, Inc is a custom software development company. The team specializes in Custom Software Development and Web Development.
Read more -
$25,000+$100 - $149 / hr2 - 9New York, NY
Services provided
Digimix is a New York, New York-based branding company. Launched in 2009, the team provides Branding and Digital Strategy.
Read more -
$5,000+$150 - $199 / hr2 - 9New York, NY
Services provided
Unified Theory (Out of Business), a branding agency, is located in New York, New York. Launched in 2017, the team offers Branding and Web Design.
Read more -
UndisclosedUndisclosed2 - 9Brooklyn, NY
Services provided
Launched in 2017, Posture Media is a branding company. The agency offers Branding and Marketing Strategy.
Read more -
$5,000+$25 - $49 / hrFreelancerJersey City, NJ
Services provided
In Jersey City, New Jersey, LYTVYNOVA is an user experience company. They offer UX/UI Design.
Read more -
$250,000+< $25 / hr10,000+Astoria, NY
Services provided
SEO company Zyvzen was established in 2025. The firm focuses on Search Engine Optimization and Web Design.
Read more -
$5,000+$25 - $49 / hr2 - 9New York, NY
Services provided
DobSol is a small web development company established in 2018. Their services include Web Development and Mobile App Development.
Read more -
$25,000+$100 - $149 / hr2 - 9new york city, NY
Services provided
Type B is a branding agency located in new york city, New York and Mississauga, Canada. They offer Branding and Digital Strategy and were launched in 2021.
Read more -
$1,000+$100 - $149 / hrFreelancerCliffside Park, NJ
Services provided
Apelles Design is a graphic design company. They provide Graphic Design and Web Design and were founded in 2009.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Top 15 New York City User Experience (UX) Agencies
-
$25,000+$150 - $199 / hr10 - 49Palo Alto, CA
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
90% UX/UI Design10% Other -
$10,000+$50 - $99 / hr10 - 49Kyiv, Ukraine
Ability to deliver
38.9/40.019.6/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$50 - $99 / hr10 - 49New York, NY
Ability to deliver
36.9/40.017.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$100 - $149 / hr2 - 9New York, NY
Ability to deliver
35.6/40.016.8/20 Reviews10/10 Clients & Experience8.8/10 Market PresenceService focus
75% UX/UI Design25% Other -
$50,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
38/40.018.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
50% UX/UI Design50% Other -
$50,000+$200 - $300 / hr10 - 49Pasadena, CA
Ability to deliver
36.6/40.017.6/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
50% UX/UI Design50% Other -
$50,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
35.3/40.015.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
30% UX/UI Design70% Other -
$50,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
39/40.019/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
20% UX/UI Design80% Other -
$100,000+$50 - $99 / hr250 - 999San Francisco, CA
Ability to deliver
38.6/40.018.6/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
20% UX/UI Design80% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
38.6/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
30% UX/UI Design70% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
25% UX/UI Design75% Other -
$25,000+$100 - $149 / hr1,000 - 9,999Bethesda, MD
Ability to deliver
29.1/40.015.6/20 Reviews5.4/10 Clients & Experience8.1/10 Market PresenceService focus
30% UX/UI Design70% Other -
$25,000+$150 - $199 / hr2 - 9Brooklyn, NY
Ability to deliver
35.4/40.016.6/20 Reviews10/10 Clients & Experience8.8/10 Market PresenceService focus
50% UX/UI Design50% Other -
$250,000+$200 - $300 / hr250 - 999Redwood City, CA
Ability to deliver
31.9/40.015.6/20 Reviews7.7/10 Clients & Experience8.6/10 Market PresenceService focus
30% UX/UI Design70% Other -
$5,000+$25 - $49 / hr250 - 999Jaipur, India
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% UX/UI Design90% Other -
$10,000+$50 - $99 / hr50 - 249Escazu, Costa Rica
Ability to deliver
35.9/40.016.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% UX/UI Design70% Other -
$100,000+$150 - $199 / hr1,000 - 9,999Boston, MA
Ability to deliver
33.1/40.015.8/20 Reviews8.3/10 Clients & Experience9/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$50 - $99 / hr50 - 249New York, NY
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
15% UX/UI Design85% Other -
$25,000+$50 - $99 / hr250 - 999San Francisco, CA
Ability to deliver
36.8/40.017/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
15% UX/UI Design85% Other -
$25,000+$100 - $149 / hr50 - 249Los Angeles, CA
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% UX/UI Design90% Other -
$10,000+$100 - $149 / hr250 - 999Brooklyn, NY
Ability to deliver
32.4/40.015.8/20 Reviews9.2/10 Clients & Experience7.3/10 Market PresenceService focus
25% UX/UI Design75% Other -
$5,000+$50 - $99 / hr2 - 9Jersey City, NJ
Ability to deliver
31/40.016.2/20 Reviews9.4/10 Clients & Experience5.4/10 Market PresenceService focus
60% UX/UI Design40% Other -
$5,000+$25 - $49 / hr50 - 249Cluj-Napoca, Romania
Ability to deliver
39.3/40.019.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
10% UX/UI Design90% Other -
$5,000+$150 - $199 / hr2 - 9Navi Mumbai, India
Ability to deliver
22.9/40.015.6/20 Reviews2.4/10 Clients & Experience4.9/10 Market PresenceService focus
100% UX/UI Design -
$100,000+$200 - $300 / hr50 - 249New York, NY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$100 - $149 / hr10 - 49Los Angeles, CA
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% UX/UI Design90% Other -
$75,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
33.3/40.015.6/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$25 - $49 / hr50 - 249Kyiv, Ukraine
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
30% UX/UI Design70% Other -
$10,000+$150 - $199 / hr50 - 249New York, NY
Ability to deliver
37.4/40.018/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
15% UX/UI Design85% Other -
$5,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
10% UX/UI Design90% Other
Latest User Experience Articles
See all articles
Think Your Tools Improve UX? These AI Performance Metrics Say Otherwise
AI hype is still high, but are your tools improving UX? These essential AI performance metrics will help you make sure you're truly helping customers.
New York City UX Designer FAQs
NYC-based UX design agencies live and breathe high-stakes product launches. Local designers regularly collaborate with Fortune 500 innovation labs, Madison Avenue marketers, and venture-backed startups—experience that sharpens their ability to translate complex business goals into intuitive digital journeys.
Because many teams work just subway stops from major media outlets and investor networks, they’re adept at rapid feedback cycles and stakeholder presentations. If you need on-site workshops or user testing across diverse demographics, a New York partner provides both proximity and cultural fluency.
Project-based engagements typically start around $25,000 for a focused website or mobile-app redesign. Hourly rates range from $125 – $250, reflecting senior talent, living costs, and agency reputation.
Meanwhile, enterprise-level service providers may propose six-figure budgets that cover discovery, research sprints, interaction design, and iterative usability testing. Startups on tight timelines often negotiate phased scopes—e.g., a two-week design sprint for $15,000—before committing to full product builds.
New York City is home to a diverse pool of brands and businesses that make up its thriving economy. Generally, UX design firms in the city support clients from verticals such as:
• Fintech and banking
• Media, entertainment, and streaming
• E-commerce and retail (fashion, DTC)
• Health tech and biotech
• SaaS and B2B software
• Travel, hospitality, and real estate
• Nonprofit and public sector initiatives
Begin with measurable goals—i.e., higher conversion, reduced churn, stronger accessibility compliance—and shortlist agencies with case studies in similar domains. Review Clutch profiles for client feedback on communication and timeline management; NYC’s fastest-moving markets reward teams that iterate weekly, not monthly.
Schedule chemistry calls to confirm senior designers will stay engaged past kickoff, and ask how they conduct user research in a city with multilingual, multi-device audiences. Finally, validate cultural fit—does the agency’s process sync with your internal dev sprints and stakeholder availability?
- No documented user-research phase or reliance on generic personas
- Overpromising fixed timelines without accounting for stakeholder reviews
- Limited accessibility or WCAG compliance expertise
- Sparse portfolio evidence beyond visual mockups (lack of usability metrics)
- High staff turnover with juniors replacing promised senior leads
- One-size-fits-all pricing that ignores project complexity
Never ignore red flags; while some will feel inconsequential at first, they can lead to headaches and setbacks down the line.