Top Email Support Services in the United States
Fast, accurate email support is the backbone of high‑performing customer operations—especially for U.S. brands competing across time zones and channels. From New York’s retail and media giants to Bay Area SaaS leaders and Austin startups, companies across the United States rely on outsourced email support to scale responsiveness, protect CSAT, and reduce costs.
On Clutch, you can compare verified providers by reviews, industries, tools (Zendesk, Freshdesk, Gorgias, Salesforce), languages (including English–Spanish), and SLAs. Each profile is backed by in‑depth, third‑party interviews and transparent case data, so you can shortlist partners confidently. Use filters for budget, location, 24/7 coverage, and team model (shared vs. dedicated) to find the right fit faster. Explore more with:
• Email Support Companies in New York
• Email Support Companies in San Francisco
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$10,000+$150 - $199 / hr10 - 49Buffalo, NY
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See all 9 projectsSaucal is a web development company specializing in WooCommerce and WordPress solutions. They have received overwhelmingly positive feedback, with approximately 100% of reviewers praising their expertise, responsiveness, and effective project management. Clients consistently highlight their ability to enhance website performance and solve complex technical challenges, resulting in increased conversions and customer satisfaction. Saucal is commended for being a reliable partner and valued for their knowledgeable and communicative team.
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UndisclosedUndisclosed10 - 49McLean, VA
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VIATEQ Corporation is a Cybersecurity company. Their small team of employees is headquartered in McLean, Virginia. Their team specializes in Cybersecurity and Business Consulting.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
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Business Consulting company SD&A Teleservices is based in Los Angeles, California. Their services include Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249Cincinnati, OH
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Marketing Support Services is a print design agency established in 1987. The company focuses on Print Design and Warehousing & Distribution, and is midsize.
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UndisclosedUndisclosed50 - 249South Portland, ME
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Midsize Fulfillment company ShipRight, is headquartered in South Portland, Maine. The team specializes in Fulfillment and Call Center Services.
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UndisclosedUndisclosed50 - 249Carencro, LA
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Launched in 1954, Dexcomm Answering Service is a midsize call center company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Largo, FL
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Launched in 2014, NuView Marketing is a midsize Largo, Florida-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9New York, NY
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Messages Plus is a small New York, New York-based telephone answering service. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Baltimore, MD
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Rasani-media is a call center service established in 2010. Their team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Mount Pleasant, SC
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See all 2 projectsElevated Remote Services is a Customer Support Outsourcing company specializing in administrative support and delegation. The company receives overwhelmingly positive feedback, with 100% of reviewers commending their ability to alleviate stress related to analytics and reporting. Clients appreciate their value for cost and ability to enhance overall business operations, with no areas for improvement noted.
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$1,000+$25 - $49 / hr10 - 49South Brunswick Township, NJ
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Endicott Communications is an answering service. Established in 2007, the team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49New York, NY
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See all 3 projectsStaffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.
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$5,000+< $25 / hr10 - 49Sheridan, WY
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Call center Nimble acuity is in Sheridan, Wyoming. They offer Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Fairfax, VA
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Call center company PerfectBPOSolutions is in Fairfax, Virginia. Launched in 2021, the team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Middletown, CT
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Web Focus LLC is a call center. The team focuses on Call Center Services and Translation, and the company is located in Middletown, Connecticut.
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UndisclosedUndisclosed250 - 999Denver, CO
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IntelliSource is a midsize IT staff augmentation company located in Denver, Colorado and Reno, Nevada. The team offers IT staff augmentation and Call Center Services.
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$1,000+< $25 / hr50 - 249Beverly, MA
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Blue Vase Marketing, a graphic design company, was launched in 2009. The agency focuses on Graphic Design and Call Center Services, and is midsize.
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UndisclosedUndisclosed2 - 9Lowell, MA
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Launched in 1953, Stevens Business Services, a small Business Consulting company, is headquartered in Lowell, Massachusetts. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Lewisville, TX
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Culium, an Email Marketing company, provides Email Marketing and Pay Per Click. The company is based in Lewisville, Texas.
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$1,000+< $25 / hr10 - 49New Hyde Park, NY
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Acena, a call center, provide Call Center Services and Back Office Outsourcing. They were founded in 1998.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Integral Choice, Inc. Is an IT strategy consulting company located in Atlanta, Georgia. They provide IT strategy consulting and cloud consulting & SI and were launched in 2003.
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UndisclosedUndisclosed10 - 49Chicago, IL
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Headquartered in Chicago, Illinois, Telefund is an answering service company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Rochester, NY
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Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.
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UndisclosedUndisclosed10 - 49Nashville, TN
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Answer One is a small answering service in Nashville, Tennessee and Lexington, Kentucky. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Cheyenne, WY
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Headquartered in Oshawa, Canada and Cheyenne, Wyoming, Propcdefender is an IT strategy consulting company. The team specializes in IT strategy consulting and Call Center Services.
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UndisclosedUndisclosed10 - 49Pembroke Pines, FL
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Launched in 2021, ComOps, a small Digital Strategy company, is headquartered in Pembroke Pines, Florida. Their services include Digital Strategy and Business Consulting.
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$25,000+Undisclosed1,000 - 9,999New Providence, NJ
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IT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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Undisclosed< $25 / hr10 - 49Homestead, FL
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Flexcenter LLC is a Homestead, Florida-based Back Office Outsourcing company. They offer Back Office Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Provo, UT
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Maple Mountain Technology is a small Provo, Utah-based IT managed services company. The team provides IT managed services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Boise, ID
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World Connection, a call center company, focuses on Call Center Services and Sales Outsourcing. The firm is headquartered in Boise, Idaho.
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UndisclosedUndisclosed50 - 249Broken Arrow, OK
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Founded in 1991, MicahTek is a call center service. Headquartered in Broken Arrow, Oklahoma, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Sugar Land, TX
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See all 98 projectsIdeasUnlimited is a customer service outsourcing company that excels in providing remote customer care and call center solutions. Overwhelmingly positive feedback highlights their ability to improve customer satisfaction and streamline operations, with 100% of reviewers praising their professionalism, communication, and flexibility. Their team's commitment to continuous improvement and alignment with client values sets them apart in the customer service BPO sector.
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UndisclosedUndisclosed2 - 9Bend, OR
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Moonlight BPO, a print design company, was established in 1985. The agency offers Print Design and Call Center Services, and is small.
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$1,000+< $25 / hr2 - 9Urbandale, IA
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Tala Agency is a small Urbandale, Iowa-based Email Marketing company. The team specializes in Email Marketing and Business Consulting.
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UndisclosedUndisclosed10 - 49Winchester, KY
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Call Center Systems is a phone answering service launched in 2015. The company specializes in Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed250 - 999Las Vegas, NV
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Call center VCloud Interactive was established in 2018. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Nashville, TN
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Automated Business Solutions International is an answering service company. The team provides Call Center Services and Back Office Outsourcing and is headquartered in Nashville, Tennessee.
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UndisclosedUndisclosed250 - 999Gresham, OR
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AnswerNet is a call center. Headquartered in Gresham, Oregon, the agency provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Nashville, TN
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Employee Pooling is a phone answering service. Founded in 2011, the company is located in Nashville, Tennessee. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Denver, CO
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Elevation Connect is an answering service company. They are located in Denver, Colorado and have midsize team. They offer Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Springfield, MO
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Gold Mountain Communications is a Springfield, Missouri-based PR firm. They specialize in Public Relations and Market Research.
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UndisclosedUndisclosed10 - 49Palisades Park, NJ
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OUTSOURCETURK is a small answering service company headquartered in Palisades Park, New Jersey. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Los Angeles, CA
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Pioneer Lists is a midsize Sales Outsourcing company. They focus on Sales Outsourcing and Marketing Strategy and were founded in 1997.
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Undisclosed< $25 / hr250 - 999Farmers Branch, TX
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See all 3 projectsRelay Human Cloud is a Customer Service BPO specializing in Customer Support Outsourcing and Remote Customer Care. Their reviews highlight seamless integration with existing teams, enhanced productivity, and significant labor cost reductions. Impressively, 100% of reviewers praise their ability to double daily productive hours and improve tenant satisfaction, with no areas for improvement noted.
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UndisclosedUndisclosed50 - 249Clearwater, FL
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Volans Infomatics Pvt. Ltd. Is a Noida, India-based call center. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Panama City, FL
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Dash BPO Panamá is an answering service company. Launched in 2010, the agency is in Panama City, Florida. Their team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Indianapolis, IN
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Virtual Value LLC is a midsize Indianapolis, Indiana-based call center. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Los Angeles, CA
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Virtunect BPO is a Sales Outsourcing company. Headquartered in Los Angeles, California, their team offers Sales Outsourcing and Back Office Outsourcing.
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$100,000+$50 - $99 / hr50 - 249Atlanta, GA
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See all 10 projectsPuzzle is a Customer Service BPO and staffing solution provider, known for building and managing customer service teams and offering staff augmentation. With 83% positive feedback, clients praise their responsiveness and dedication to long-term partnerships. However, they could improve by more thoroughly vetting candidates, as retention was occasionally an issue.
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$1,000+< $25 / hr50 - 249Manhattan Beach, CA
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See all 1 projectsOmnie Integrated Services Inc. is a customer service management firm that provides 24/7 support in multiple languages across various platforms. Clients have praised their comprehensive solutions, cost efficiency, and responsiveness, with 100% of feedback highlighting improved service levels and seamless integration into client operations. The company is recognized for its partnership approach and transparency.
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List of the Top 15 United States Email Support Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
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37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing25% Email Support Services75% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
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39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing17% Email Support Services65% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
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36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing30% Email Support Services50% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing30% Email Support Services70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing25% Email Support Services90% Other -
$1,000+< $25 / hr50 - 249Afton, WY
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35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing30% Email Support Services35% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing20% Email Support Services70% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
32.9/40.016/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing25% Email Support Services70% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
20% Customer Service Outsourcing25% Email Support Services80% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing10% Email Support Services60% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
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33.8/40.017/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Customer Service Outsourcing20% Email Support Services80% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
35.8/40.018.2/20 Reviews8.7/10 Clients & Experience8.9/10 Market PresenceService focus
25% Customer Service Outsourcing20% Email Support Services75% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Customer Service Outsourcing25% Email Support Services80% Other -
$5,000+< $25 / hr50 - 249San Antonio, TX
Ability to deliver
36.6/40.020/20 Reviews9.6/10 Clients & Experience7/10 Market PresenceService focus
10% Customer Service Outsourcing25% Email Support Services90% Other -
$1,000+< $25 / hr50 - 249Fort Lauderdale, FL
Ability to deliver
29/40.016.6/20 Reviews6.8/10 Clients & Experience5.6/10 Market PresenceService focus
50% Customer Service Outsourcing30% Email Support Services50% Other -
$1,000+< $25 / hr50 - 249Mentor, OH
Ability to deliver
27.5/40.017.8/20 Reviews4.2/10 Clients & Experience5.5/10 Market PresenceService focus
40% Customer Service Outsourcing50% Email Support Services60% Other -
UndisclosedUndisclosed50 - 249Tampa, FL
Ability to deliver
32.6/40.013.6/20 Reviews9.4/10 Clients & Experience9.6/10 Market PresenceService focus
40% Customer Service Outsourcing10% Email Support Services60% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
29.9/40.016.2/20 Reviews8.4/10 Clients & Experience5.3/10 Market PresenceService focus
60% Customer Service Outsourcing17% Email Support Services40% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
10% Customer Service Outsourcing25% Email Support Services90% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
29.3/40.016.2/20 Reviews6.4/10 Clients & Experience6.7/10 Market PresenceService focus
19% Customer Service Outsourcing26% Email Support Services81% Other -
$1,000+< $25 / hr250 - 999Walnut, CA
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25.3/40.016.4/20 Reviews2.3/10 Clients & Experience6.6/10 Market PresenceService focus
75% Customer Service Outsourcing25% Email Support Services25% Other -
UndisclosedUndisclosed50 - 249Spring, TX
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26.9/40.015.6/20 Reviews3.6/10 Clients & Experience7.7/10 Market PresenceService focus
40% Customer Service Outsourcing33% Email Support Services60% Other -
UndisclosedUndisclosed250 - 999Chicago, IL
Ability to deliver
27.4/40.016.6/20 Reviews5.1/10 Clients & Experience5.7/10 Market PresenceService focus
20% Customer Service Outsourcing25% Email Support Services80% Other -
Undisclosed< $25 / hr1,000 - 9,999Plantation, FL
Ability to deliver
21.1/40.016.2/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
25% Customer Service Outsourcing25% Email Support Services75% Other -
$1,000+$25 - $49 / hr250 - 999Ocala, FL
Ability to deliver
25.2/40.014.6/20 Reviews3.9/10 Clients & Experience6.7/10 Market PresenceService focus
60% Customer Service Outsourcing10% Email Support Services40% Other -
UndisclosedUndisclosed250 - 999Houston, TX
Ability to deliver
25.1/40.017.6/20 Reviews1.8/10 Clients & Experience5.8/10 Market PresenceService focus
40% Customer Service Outsourcing10% Email Support Services60% Other -
$1,000+< $25 / hr1,000 - 9,999Wexford, PA
Ability to deliver
24.1/40.018.2/20 Reviews0/10 Clients & Experience5.9/10 Market PresenceService focus
10% Customer Service Outsourcing30% Email Support Services90% Other -
$1,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
23.6/40.014.6/20 Reviews3.1/10 Clients & Experience5.9/10 Market PresenceService focus
20% Customer Service Outsourcing50% Email Support Services80% Other -
$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
Ability to deliver
26.6/40.020/20 Reviews1.4/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing25% Email Support Services80% Other -
$1,000+Undisclosed50 - 249San Francisco, CA
Ability to deliver
23.9/40.015.8/20 Reviews3/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing15% Email Support Services50% Other
Latest Email Support Services Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Email Support FAQs
U.S. agencies bring native English fluency, English–Spanish coverage, and deep familiarity with American consumer expectations around response times and tone. They’re attuned to compliance frameworks that frequently apply to U.S. businesses, including CAN‑SPAM, SOC 2, PCI DSS, and HIPAA for healthcare. Many also operate across multiple time zones, making it easier to extend coverage windows or deliver true 24/7 email support.
Furthermore, you’ll also find strong playbooks for ecommerce/DTC (Gorgias, Shopify), SaaS (Intercom, Zendesk), and marketplaces—plus the ability to spin up a dedicated email support team that embeds with your workflows, knowledge base, and brand voice.
Pricing varies based on factors like staffing model, coverage, and complexity. Most Clutch-listed email support firms from the U.S. charge:
- Hourly: $25 – $45 per agent hour for onshore teams; premiums for advanced troubleshooting or bilingual coverage
- Per‑ticket: $1 – $5+ based on handle depth, macros vs. custom replies, and required research
- Monthly retainers: $3,000 – $15,000+ for managed teams, QA, training, and reporting
Expect add‑ons for 24/7 email support (often 15%–30%), weekend/holiday coverage, or specialized compliance. Mature email ticketing support and solid automation (triage rules, SLAs, macros) can lower your cost per resolution.
- E-commerce and retail (orders, returns, shipping, subscriptions)
- SaaS and tech (troubleshooting, account changes, renewals)
- Fintech and financial services (KYC, billing, secure escalations)
- Healthcare and health tech (HIPAA‑aware workflows, portals)
- Travel, hospitality, and logistics (itineraries, disruptions, claims)
- EdTech and online learning (enrollments, course access)
Agencies with U.S. experience typically offer specialized SOPs and knowledge-based governance to handle seasonality (e.g., retail peaks) and regulatory needs.
Prioritize fit on operations by assessing the following points:
- Team model – Dedicated email support team vs. shared pool—what’s right for your volume and brand voice?
- Tools – Proven expertise in your stack and CRM/ticketing integrations
- SLAs and KPIs – First‑response time, resolution time, CSAT, ticket deflection, and QA cadence
- Compliance and security – SOC 2, HIPAA (if applicable), data residency, and secure PII handling
- Playbooks – Onboarding plan, macros/templates, tone guidelines, knowledge‑base maintenance
- Reporting – Clear dashboards, weekly insights, and root‑cause analysis
If you’re considering email customer service outsourcing, request sample tickets and shadow sessions to validate quality before scaling. Check their Clutch profiles to find case studies, portfolios, and verified client ratings.
- Vague metrics – No SLA commitments or unwillingness to report on FRT (first‑response time), resolution, and CSAT
- One‑size‑fits‑all – No industry‑specific SOPs or escalation paths
- Thin QA – Limited coaching, no ticket reviews, or superficial audits
- Data risk – Unclear policies for PII, payment info, or PHI (for healthcare)
- Language/tone mismatch – Generic templates, inconsistent grammar, or off‑brand responses
- Staffing opacity – High agent churn, constantly rotating pooled teams without a path to dedicated support
- Overpromising – Guarantees instant CSAT lifts or unrealistic 24/7 coverage without resourcing detail
If you need outsourced email support that will protect your brand, insist on sample responses, a defined QA rubric, and role‑based access controls before kickoff.