Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed50 - 249Bridgewater Township, NJ
Services provided
Impaqtive is a CRM consulting and SI company. The agency is headquartered in Bridgewater Township, New Jersey. Their services include CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Guang Zhou Shi, China
Services provided
Guangzhou TianAo Information Technology Co., Ltd. Is a Guang Zhou Shi, China-based IT managed services company. Their services include IT managed services and Web Design.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed10 - 49Pleasant Hill, CA
Services provided
AARIN is a CRM consulting and SI company. Their small team is headquartered in Pleasant Hill, California and focuses on CRM consulting and SI. The firm was established in 2012.
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UndisclosedUndisclosed50 - 249Bengaluru, India
Services provided
Established in 2014, Cloud Odyssey IT Solutions is a midsize CRM consulting and SI company. Their team specializes in CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Athina, Greece
Services provided
Robin Consulting is a CRM consulting and SI and Business Consulting company founded in 2021. Their team specializes in CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed2 - 9Burnaby, Canada
Services provided
DTG Digital Transformation Group Inc. Is a CRM consulting and SI company. The small Burnaby, Canada-based team offers CRM consulting and SI. The firm was launched in 2020.
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UndisclosedUndisclosed250 - 999Limonest, France
Services provided
CRM consulting and SI company DIMO Software was established in 1995. The agency focuses on CRM consulting and SI, and is midsize.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed50 - 249Berlin, Germany
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Pi4_robotics GmbH is an AI company. The firm is based in Berlin, Germany. Their team focuses on Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49
Services provided
Business intelligence company Cantone Technology Co., Ltd. Was founded in 2000. The company offers BI & big data consulting & SI and Custom Software Development, and is small.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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UndisclosedUndisclosed2 - 9Nan Jing Shi, China
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Nanjing Yan'an Technology Co., Ltd., an IT managed services and software development firm, was founded in 2017. The small team provides IT managed services and Custom Software Development.
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UndisclosedUndisclosed10 - 49Woodbury, CT
Services provided
Established in 2019, Legendary Consulting LLC is a software development firm. The small team specializes in Custom Software Development and IT managed services.
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UndisclosedUndisclosed50 - 249Paris, France
Services provided
LineUP7, a CRM consulting and SI company, was established in 2015. The midsize team provides CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Köln, Germany
Services provided
Aptly GmbH is a small CRM consulting and SI company. Founded in 2014, the team offers CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Shanghai, China
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FMS (shanghai) Co., Ltd. Is a Shanghai, China-based IT managed services company. Founded in 1989, the team focuses on IT managed services and Logistics & Supply Chain Consulting.
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UndisclosedUndisclosed2 - 9Richmond Hill, Canada
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LAN CRM Consulting Inc. Is a CRM consulting and SI company. Established in 2016, the firm focuses on CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Singapore, Singapore
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CrimsonWorks Solutions, a CRM consulting and SI company, was founded in 2002. The small team provides CRM consulting and SI and Web Development.
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UndisclosedUndisclosed2 - 9
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CRM consulting and SI and web development firm CloudFirst Labs was established in 2017. Located in Tampa, Florida, the team specializes in CRM consulting and SI and Web Development.
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UndisclosedUndisclosed2 - 9
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Located in Brisbane, Australia, Brooke Baker is a CRM consulting and SI company. They provide CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Chennai, India
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Ranger Technologies Private Limited, a CRM consulting and SI company, was established in 2018. Based in Chennai, India, the team provides CRM consulting and SI and Web Development.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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CRMNinjas is a CRM consulting and SI company located in Las Vegas, Nevada. They specialize in CRM consulting and SI and were launched in 2015.
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UndisclosedUndisclosed10 - 49London, England
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CRM consulting and SI company Futureform was launched in 2019. The agency offers CRM consulting and SI and Commercial Financing.
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UndisclosedUndisclosed2 - 9Nashville, TN
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MC4 Solutions, a CRM consulting and SI company, was launched in 2018. The small team offers CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Ridgefield, CT
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Barnet Associates is a small Ridgefield, Connecticut-based CRM consulting and SI company. The team offers CRM consulting and SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9Godalming, England
Services provided
Time Technology Ltd is a CRM consulting and SI company. The team focuses on CRM consulting and SI and is based in Godalming, England and Reno, Nevada.
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UndisclosedUndisclosed10 - 49Auckland, New Zealand
Services provided
Established in 2016, GravityLab is a CRM consulting and SI and app development company. Their services include CRM consulting and SI and Mobile App Development.
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UndisclosedUndisclosed10 - 49Sofia, Bulgaria
Services provided
Begital Salesforce Consultants Bulgaria & Romania is a Digital Strategy and CRM consulting and SI company launched in 2017. Their services include Digital Strategy and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Frankfurt am Main, Germany
Services provided
IBS Technology , a CRM consulting and SI company, was launched in 2010. The team specializes in CRM consulting and SI and is located in Frankfurt am Main, Germany.
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UndisclosedUndisclosed2 - 9Irving, TX
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Coeus Logix is an Irving, Texas-based CRM consulting and SI company. Established in 2017, the team offers CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Boston, MA
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Lizztech Consulting is a Boston, Massachusetts-based CRM consulting and SI company. They focus on CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Maastricht, Netherlands
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Youngblood is a CRM consulting and SI company launched in 2011. Based in Maastricht, Netherlands, the team offers CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Gent, Belgium
Services provided
Scalefactory , a CRM consulting and SI company, was launched in 2018. The small team specializes in CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Sydney, Australia
Services provided
Atlas Consulting is a small Sydney, Australia-based CRM consulting and SI company. The team provides CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Fort Washington, PA
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Enable Consulting is a Fort Washington, Pennsylvania-based CRM consulting and SI and mobile app development company. They specialize in CRM consulting and SI and Mobile App Development.
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UndisclosedUndisclosed10 - 49Mumbai, India
Services provided
Satrang Technologies is a CRM consulting and SI company. The team is based in Mumbai, India, and their services include CRM consulting and SI and Mobile App Development.
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UndisclosedUndisclosed50 - 249Ljubljana, Slovenia
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CRM consulting and SI company Agilcon was launched in 2010. In Ljubljana, Slovenia, the team focuses on CRM consulting and SI and Mobile App Development.
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UndisclosedUndisclosed10 - 49Leeds, England
Services provided
In Leeds, England and London, England, Mint CRM & Marketing Solutions is a CRM consulting and SI company. Their services include CRM consulting and SI and Mobile App Development.
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UndisclosedUndisclosed2 - 9Riverview, FL
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CRM consulting and SI company SoHo Software LLC was established in 2011. In Riverview, Florida, the team provides CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Dover, NH
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Sadhana Consulting, a small CRM consulting and SI company, is located in Dover, New Hampshire. Their services include CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Kowloon, Hong Kong
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Introv is a Kowloon, Hong Kong-based ERP consulting and SI company. The team offers ERP consulting and SI.
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UndisclosedUndisclosed10 - 49San Francisco, CA
Services provided
West Coast Consulting Group is a CRM consulting and SI company. The team specializes in CRM consulting and SI, and the agency is based in San Francisco, California.
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UndisclosedUndisclosed10 - 49
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Established in 2003, Virtual Company Services is a small Argentina-based CRM consulting and SI company. Their team offers CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Mannheim, Germany
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Comselect is a CRM consulting and SI company. Their midsize team is based in Mannheim, Germany. Their services include CRM consulting and SI.
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UndisclosedUndisclosed2 - 9St. Cloud, MN
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Based in St. Cloud, Minnesota, Fostering is a CRM consulting and SI company. Their services include CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Overland Park, KS
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In Overland Park, Kansas, ProCore Resource Group is a small CRM consulting and SI company. The team provides CRM consulting and SI.
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UndisclosedUndisclosed2 - 9La Florida, Chile
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Launched in 2020, OK.Lab Chile is a small La Florida, Chile-based CRM consulting and SI company. Their services include CRM consulting and SI and Call Center Services.
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UndisclosedUndisclosed2 - 9Ñuñoa, Chile
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CRM consulting and SI company GrowBetter Agency was established in 2018. The agency focuses on CRM consulting and SI and UX/UI Design.
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UndisclosedUndisclosed2 - 9Utrecht, Netherlands
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SxBlue is a CRM consulting and SI company. They are based in Utrecht, Netherlands, and their services include CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Singapore, Singapore
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CPR Vision Management, a midsize CRM consulting and SI and e-commerce development firm, is headquartered in Singapore, Singapore. The team provides CRM consulting and SI and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Golden Valley, MN
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KLĪMVIA, a CRM consulting and SI company, offers CRM consulting and SI. The company is located in Golden Valley, Minnesota.
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UndisclosedUndisclosed2 - 9Shibuya City, Japan
Services provided
SIPA Partners is a Business Consulting company. The team is in Shibuya City, Japan, and their services include Business Consulting and Public Relations.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.