Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed2 - 9Spokane, WA
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Alt29 Design Group, Inc. Is a custom software development company. Their small team is headquartered in Spokane, Washington. Their services include Custom Software Development and IT managed
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UndisclosedUndisclosed2 - 9Tacoma, WA
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Target Web Design, a small web design agency, is headquartered in Tacoma, Washington. The team provides Web Design and Web Development.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed2 - 9Monroe, WA
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Graphic design agency Web Designs by LAO was established in 2008. The firm focuses on Graphic Design and IT managed services, and is small.
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UndisclosedUndisclosed50 - 249London, England
Services provided
PredictX is a London, England-based AI development company and data analytics company. Founded in 2014, the team specializes in Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Atlanta, GA
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Cinchapi is an artificial intelligence firm launched in 2016. Their services include Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Wenatchee, WA
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Custom software development company Firefly - Washington was launched in 1992. The team offers Custom Software Development and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Bonney Lake, WA
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BaraltDesign, a small SEO services firm, is in Bonney Lake, Washington. Their services include Search Engine Optimization and Web Design.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed2 - 9
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Founded in 2006, Sea-Wing Designs is a small e-commerce development firm based in Washington. Their team specializes in E-Commerce Development and Graphic Design.
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UndisclosedUndisclosed2 - 9Port Angeles, WA
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Strait Web Solutions LLC, an IT managed services company, specializes in IT managed services and Search Engine Optimization. The agency is based in Port Angeles, Washington.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed2 - 9Knoxville, TN
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BoydTech Design, Inc. Is a CRM consulting and SI company. Their small team is in Knoxville, Tennessee and focuses on CRM consulting and SI and Email Marketing. The firm was launched in 2008.
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UndisclosedUndisclosed2 - 9Washington, DC
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Launched in 2009, Capitol Technology Solutions is an IT managed services company. The team specializes in IT managed services and Web Design and is located in Washington, District of Columbia.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed250 - 999Washington, DC
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Revolution Messaging is a midsize Advertising company established in 2009. Their team focuses on Advertising and Graphic Design.
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UndisclosedUndisclosed2 - 9Cambridge, MA
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CRM consulting and SI company Boston Academic was founded in 2001. The small team specializes in CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Cambridge, MA
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Synapse Energy Economics is a small CRM consulting and SI company. They focus on CRM consulting and SI and were launched in 1996.
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UndisclosedUndisclosed50 - 249Cambridge, MA
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Located in Cambridge, Massachusetts, Kotter is a midsize CRM consulting and SI company. Their services include CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Washington, DC
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Professional Management Consulting Services (PMCS), a Business Consulting company, was launched in 2006. The firm offers Business Consulting and Custom Software Development.
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UndisclosedUndisclosed50 - 249Herndon, VA
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Glorant LLC d/b/a Octalsoft is a software development firm. They were established in 2005, and their services include Custom Software Development and Application Testing.
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UndisclosedUndisclosed50 - 249Washington, DC
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Compass Solutions, LLC, an IT managed services company, was founded in 2004. The midsize team specializes in IT managed services and Staffing.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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Nexidia, an artificial intelligence company and big data company, was founded in 2000. The team provides Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Lakeland, FL
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Kyra Solutions is a big data analytics company. Their midsize team is located in Lakeland, Florida and specializes in BI & big data consulting & SI. The company was founded in 1997.
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UndisclosedUndisclosed2 - 9Bedford, MA
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Digital Wavefront is a Content Marketing company. In Bedford, Massachusetts, their small team provides Content Marketing and CRM consulting and SI. The company was founded in 2002.
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UndisclosedUndisclosed50 - 249Washington, DC
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TPM Group, LLC, an Architectural Design company, is headquartered in Washington, District of Columbia. They provide Architectural Design and IT managed services and were launched in 2009.
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UndisclosedUndisclosed250 - 999Dallas, TX
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CP&Y, Inc., an Architectural Design company, focus on Architectural Design and Commercial Development. They were founded in 1980.
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UndisclosedUndisclosed10 - 49South Kingstown, RI
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Launched in 1994, SkillBuilders is an IT managed services company. Headquartered in South Kingstown, Rhode Island, the team focuses on IT managed services.
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UndisclosedUndisclosed2 - 9Glocester, RI
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Based in Glocester, Rhode Island, Intech Training Center is a small other IT consulting and SI company. Their services include other IT consulting and SI and Corporate Training & Coaching.
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UndisclosedUndisclosed10 - 49Boston, MA
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Conduit Innovation is a Marketing Strategy company. The Boston, Massachusetts-based team focuses on Marketing Strategy and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Washington, DC
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Clarity Campaign Labs, LLC, a big data analytics company, is located in Washington, District of Columbia. The team offers BI & big data consulting & SI and Market Research.
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UndisclosedUndisclosed50 - 249Reston, VA
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Dev Technology Group, a custom software development firm, is located in Reston, Virginia. They provide Custom Software Development and IT managed services and were established in 1998.
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UndisclosedUndisclosed10 - 49Boston, MA
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Archipelago Strategies Group is a small Boston, Massachusetts-based Marketing Strategy company. Their services include Marketing Strategy and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Bannockburn, IL
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Gamma Partners is a Corporate Training & Coaching company. They are headquartered in Bannockburn, Illinois, and their services include Corporate Training & Coaching and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Milton, VT
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N Hawley Business Solutions is an IT managed services company. Founded in 1981, their team provides IT managed services.
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$5,000+$25 - $49 / hr10 - 49
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NAI is a small branding company. They specialize in Branding and Market Research and were established in 1996.
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UndisclosedUndisclosed2 - 9Albury, Australia
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Based in Albury, Australia, Infotech Management Services is a small IT managed services and Business Consulting company. The team specializes in IT managed services and Business Consulting.
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UndisclosedUndisclosed2 - 9Ringwood, Australia
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Australia Wide IT is a small Ringwood, Australia-based IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Osborne Park, Australia
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Western Australia Information Technology Services, a small IT managed services company, is headquartered in Osborne Park, Australia. The team offers IT managed services and Business Consulting.
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UndisclosedUndisclosed10 - 49Adelaide, Australia
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EIL Global is an IT managed services company. Their small team of employees is based in Adelaide, Australia. Their team provides IT managed services.
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UndisclosedUndisclosed10 - 49Kent Town, Australia
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Small IT managed services company Calibre One, is in Kent Town, Australia. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Blackburn, Australia
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DJC Systems, an IT managed services company, is based in Blackburn, Australia. The team provides IT managed services.
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UndisclosedUndisclosed2 - 9Rydalmere, Australia
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Ultimate IT Services is an IT managed services company. The Rydalmere, Australia-based firm offers IT managed services.
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UndisclosedUndisclosed10 - 49Sydney, Australia
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Security Centric is a small Sydney, Australia-based IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Sydney, Australia
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ThreatDefence is an IT managed services company. Their team is in Sydney, Australia. The company specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Sydney, Australia
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Fusion Technology Solutions is an IT managed services company. They are located in Sydney, Australia and have small team. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249
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Launched in 1986, CSA is a midsize IT managed services company headquartered in. Their team offers IT managed services.
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UndisclosedUndisclosed2 - 9Parramatta, Australia
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HSM IT Solutions is an IT managed services company based in Parramatta, Australia. They specialize in IT managed services.
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UndisclosedUndisclosed50 - 249Camberwell, Australia
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Established in 2000, House of I.T. Is an IT managed services company. The team offers IT managed services and Back Office Outsourcing and is headquartered in Camberwell, Australia.
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UndisclosedUndisclosed10 - 49Sydney, Australia
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DataQuest is an IT managed services company. The Sydney, Australia-based team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Newcastle West, Australia
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Nettko is an IT managed services company. The Newcastle West, Australia-based agency was founded in 2013. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Newcastle, Australia
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MINDER SECURE CLOUD SERVICES, an IT managed services company, was launched in 1982. Based in Newcastle, Australia, the team focuses on IT managed services.
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UndisclosedUndisclosed50 - 249West Perth, Australia
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Threat Protect is an IT managed services company. Their midsize team is based in West Perth, Australia. Their team offers IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Chatswood, Australia
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IT managed services company Gemalto was established in 2006. Located in Chatswood, Australia, the team offers IT managed services.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.