Top Call Center Services & Voice Services in Bogota
Bogotá is a regional hub for business process outsourcing, known for its bilingual talent, neutral Spanish accent, and strong telecom infrastructure. With a deep labor pool from universities like Universidad de los Andes, Universidad Nacional de Colombia, and Javeriana, the city supports scalable customer operations for startups and multinationals alike.
On Clutch, you can evaluate top-rated call centers in Bogotá by reviews, industry focus, language coverage, and channels. Our vetting process verifies client feedback and project details so you can confidently shortlist partners for soporte telefónico, atención al cliente, and omnichannel customer care. Use filters to narrow by budget, team size, and sector. Explore these additional directories:
• Call Center Companies in Colombia
• Call Center Companies in Medellín
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Bogota, ColombiaServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves Bogota, ColombiaServices provided
See all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
$1,000+< $25 / hr1,000 - 9,999Serves Bogota, ColombiaServices provided
See all 88 projectsSupportYourApp is a customer service center specializing in Contact Center Services, providing comprehensive solutions including Customer Support Services, Phone Support, and Telephonic Support. Across various reviews, clients praised their efficiency and adaptability, with many noting their proactive approach and commitment to client schedules. Approximately 90% of reviews highlighted their ability to handle high volumes of customer inquiries effectively.
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$1,000+$25 - $49 / hr1,000 - 9,999Bogotá, Colombia
Services provided
See all 6 projectsContactPoint 360 is a global customer experience and outsourcing company offering a range of Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and back-office operations. Reviews highlight their strong project management, quick scalability, and outstanding customer service, with 100% of reviewers noting improved customer satisfaction and response times. Their adaptability and alignment with client processes stand out.
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$5,000+< $25 / hr1,000 - 9,999Bogotá, Colombia
Services provided
See all 5 projectsHoratio is a customer service outsourcing company that excels in building and managing customer success infrastructures for businesses. Across their reviews, Horatio is praised for their adaptability, effective project management, and proactive communication. Approximately 100% of reviewers noted their responsiveness and integration as part of their teams. Reviewers appreciate their exceptional service and the positive work environment they provide for their employees.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Bogota, ColombiaServices provided
See all 13 projectsSixEleven Global Services and Solutions, Inc. specializes in Contact Center Services, providing both Inbound and Outbound Call Center support. Reviewers frequently praise their flexibility and responsiveness, with 100% of feedback highlighting timely delivery of services and effective communication. Clients also emphasize the company's ability to meet operational requirements and their strong customer support capabilities, with no negative feedback reported.
$1,000+< $25 / hr250 - 999Serves Bogota, ColombiaServices provided
See all 27 projectsSimply Contact is a specialized provider of Contact Center Services, focusing on Customer Support Services, Inbound Call Center, and Telephonic Support. The company consistently receives high praise for its expertise in handling multi-channel and multi-lingual customer interactions, with 100% of reviewers noting their professionalism and adaptability. Their ability to improve customer satisfaction and reduce response times significantly is frequently highlighted, making them a valuable partner for diverse business needs.
$1,000+$50 - $99 / hr10 - 49Serves Bogota, ColombiaServices provided
See all 22 projectsVirtual Sales Limited is a distinguished provider of outbound call center and telemarketing services, specializing in lead generation and appointment setting. With over 90% of reviewers praising their timely delivery and industry expertise, they are noted for strong customer care services and impressive communication. Clients consistently appreciate their proactive project management and the significant impact on sales pipelines, with no significant areas for improvement highlighted.
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$100,000+Undisclosed10,000+Bogotá, Colombia
Services provided
See all 12 projectsTDCX is a distinguished provider of Contact Center Services, excelling in Customer Support Services and managing both Inbound and Outbound Call Centers. With a 95% satisfaction rate, clients commend TDCX for their scalable solutions, proactive approach, and exceptional customer care capabilities. Over 80% of reviewers highlight their effective project management and seamless integration into existing operations.
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UndisclosedUndisclosed10,000+Bogotá, Colombia
Services provided
See all 3 projectsEmapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
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UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Services provided
See all 1 projectsOutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.
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$10,000+$50 - $99 / hr10 - 49Bogotá, Colombia
Services provided
See all 13 projectsParrolabs is a versatile development company offering services such as web and app development, social media management, and SEO optimization. Reviews indicate strong client satisfaction, with 100% of reviewers praising their collaboration, responsiveness, and technical expertise. Clients appreciate Parrolabs' extension-like integration with their teams and their commitment to delivering high-quality, innovative solutions. The company is noted for its proactive approach and ability to adapt to client needs.
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$1,000+$150 - $199 / hr10 - 49Bogotá, Colombia
Services provided
See all 5 projectsExpansion Americas is a business development and market research firm specializing in lead generation, market analysis, and strategic guidance. The company has received overwhelmingly positive feedback, with clients highlighting their impressive market knowledge, effective project management, and significant business impact—achieving conversion rates as high as 35% and revenue growth over 165%. Approximately 100% of reviewers expressed satisfaction with their performance and found no areas for improvement.
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Serves Bogota, ColombiaServices provided
See all 15 projectsValoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.
$1,000+< $25 / hr50 - 249Serves Bogota, ColombiaServices provided
See all 16 projectsAssistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.
$1,000+< $25 / hr50 - 249Serves Bogota, ColombiaServices provided
See all 18 projectsTECHSPEED INC is a Call Center Services provider specializing in customer support services and data entry. Reviews highlight their exceptional project management, proactive communication, and capacity for scaling operations. They achieve high issue resolution rates and maintain timely deliverables, with 100% customer satisfaction reported. Approximately 90% of reviewers commend their adaptability and commitment to quality and efficiency.
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UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
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BPM CONSULTING SAS is a call center company. They are located in Bogotá, Colombia, and their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10,000+Bogotá, Colombia
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Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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$10,000+Undisclosed10,000+Bogotá, Colombia
Services provided
Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr10,000+Bogotá, Colombia
Services provided
Ubiquity is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services, and the firm is based in New York, New York and McAllen, Texas.
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$10,000+< $25 / hr1,000 - 9,999Bogotá, Colombia
Services provided
Call center Outsourcing S.A.S BIC specializes in Call Center Services and Customer Service Outsourcing. They are based in Bogotá, Colombia and Bogotá, Colombia.
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$1,000+$25 - $49 / hr50 - 249Madrid, Colombia
Services provided
WORLD JOINT CONNECTION is a Madrid, Colombia-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Bogotá, Colombia
Services provided
Launched in 2019, Evafirst sas is an answering service company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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$5,000+$150 - $199 / hr2 - 9Bogotá, D.C., Colombia
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Founded in 2023, TrueAdvertize is a Sales Outsourcing company. The team focuses on Sales Outsourcing and Email Marketing.
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$1,000+$25 - $49 / hr50 - 249Bogotá, Colombia
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BKPO is an answering service company. The firm is headquartered in Bogotá, Colombia. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
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Viapin Colombia SAS, an answering service company, is located in Bogotá, Colombia. They specialize in Call Center Services and were established in 2004.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
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Datascoring De Colombia, an answering service, is based in Bogotá, Colombia. Established in 1996, the team specializes in Call Center Services.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
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COS Colombian Outsourcing Solutions is a phone answering service. Located in Bogotá, Colombia, their team offers Call Center Services and Accounting.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
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Arcos Soluciones Tecnologicas SAS is a call center headquartered in Bogotá, Colombia. They specialize in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
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Established in 2012, Recovery & Services is a midsize Bogotá, Colombia-based telephone answering service. Their team offers Call Center Services.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
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Cellvoz Cloud Services is an answering service company. Their small team is headquartered in Bogotá, Colombia. Their team provides Call Center Services and Other Marketing.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
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Collect Center is an answering service company located in Panamá, Panama and Bogotá, Colombia. They provide Call Center Services.
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$5,000+$100 - $149 / hr10 - 49Bogotá, Colombia
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Indexcol, a branding firm, provides Branding and Call Center Services. The company is located in Bogotá, Colombia.
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
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Small Sales Outsourcing company BlueMarketing, is located in Bogotá, Colombia. Their services include Sales Outsourcing and Digital Strategy.
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$1,000+< $25 / hr10 - 49Bogotá, Colombia
Services provided
SmartBpo SAS is a Market Research company. Their team is headquartered in Bogotá, Colombia and Medellín, Colombia. The company specializes in Market Research and AI Agents.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
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Based in Bogotá, Colombia, Kolvoz SAS is a telephone answering service. The team focuses on Call Center Services and Corporate Training & Coaching.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
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Vinali Group is an answering service. Their midsize team is in Bogotá, Colombia. Their services include Call Center Services and Staffing.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
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TXT Agencia Transmedia is a branding agency. They are located in Bogotá, Colombia, and their services include Branding and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
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Teledisca is a Digital Strategy company. Founded in 2016, the agency is located in Bogotá, Colombia. Their team offers Digital Strategy and Web Development.
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
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Saem Colombia is a small answering service company located in Bogotá, Colombia. Their services include Call Center Services and SMS Marketing.
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
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Small call center company CONTACT CENTER GROUP S.A.S, is headquartered in Bogotá, Colombia. The team offers Call Center Services.
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UndisclosedUndisclosed250 - 999Bogotá, Colombia
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Altycom BPO is a phone answering service. Founded in 2018, the team provides Call Center Services.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
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Headquartered in Bogotá, Colombia, Serficob B.P.O S.A.S is a small call center company. Their services include Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
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Grupo CMC is a business intelligence company. Headquartered in Bogotá, Colombia, the firm was launched in 1993. Their team focuses on BI & big data consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
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DYALOGO is a phone answering service based in Bogotá, Colombia. Launched in 2003, the team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
YES CONTACT & BPO SAS is a Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Email Marketing and is in Bogotá, Colombia.
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List of the Top 7 Bogota Call Center Companies & Voice Services
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UndisclosedUndisclosed10,000+Bogotá, Colombia
Ability to deliver
32.2/40.015.2/20 Reviews7.6/10 Clients & Experience9.4/10 Market PresenceService focus
15% Call Center Services85% Other -
$100,000+Undisclosed10,000+Bogotá, Colombia
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$1,000+$25 - $49 / hr1,000 - 9,999Bogotá, Colombia
Ability to deliver
26.8/40.016.2/20 Reviews4.8/10 Clients & Experience5.8/10 Market PresenceService focus
41% Call Center Services11% Sales Outsourcing48% Other -
UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Ability to deliver
24.9/40.016.2/20 Reviews2.6/10 Clients & Experience6.1/10 Market PresenceService focus
40% Call Center Services10% Sales Outsourcing50% Other -
$10,000+$50 - $99 / hr10 - 49Bogotá, Colombia
Ability to deliver
31.7/40.016.6/20 Reviews8.1/10 Clients & Experience7/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Bogotá, Colombia
Ability to deliver
23.4/40.017.8/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+$150 - $199 / hr10 - 49Bogotá, Colombia
Ability to deliver
21.8/40.017.2/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Ability to deliver
12.6/40.00/20 Reviews6.9/10 Clients & Experience5.7/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed10,000+Bogotá, Colombia
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
23% Call Center Services15% Sales Outsourcing62% Other -
$10,000+Undisclosed10,000+Bogotá, Colombia
Ability to deliver
6.8/40.00/20 Reviews0/10 Clients & Experience6.8/10 Market PresenceService focus
40% Call Center Services60% Other -
$10,000+< $25 / hr10,000+Bogotá, Colombia
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services10% Sales Outsourcing65% Other -
$10,000+< $25 / hr1,000 - 9,999Bogotá, Colombia
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
37% Call Center Services63% Other -
$1,000+$25 - $49 / hr50 - 249Madrid, Colombia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
30% Call Center Services15% Sales Outsourcing55% Other -
$1,000+$25 - $49 / hr10 - 49Bogotá, Colombia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
30% Call Center Services10% Sales Outsourcing60% Other -
$5,000+$150 - $199 / hr2 - 9Bogotá, D.C., Colombia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+$25 - $49 / hr50 - 249Bogotá, Colombia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
35% Call Center Services65% Other -
UndisclosedUndisclosed10 - 49Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed10 - 49Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Call Center Services30% Other -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
80% Call Center Services20% Other -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed10 - 49Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services40% Other
Latest Call Centers Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
Bogotá Call Center FAQs
Bogotá blends quality, scale, and value. You’ll find bilingual (Spanish–English) agents with a neutral accent, nearshore time-zone alignment with North America, and competitive pricing compared to onshore markets.
In addition, local providers are experienced in outsourcing call center services Bogotá across voice, chat, email, and social, and many offer CX analytics, QA, and workforce management to improve CSAT and first-contact resolution. The city’s mature BPO ecosystem, supported by Invest in Bogotá and a robust IT backb
Actual quotes vary thanks to factors like language mix, channel complexity, and SLAs. Typical Bogotá call center services cost ranges on Clutch:
- Per-minute (shared agents): $0.35 – $0.80
- Per-hour (dedicated agents): $8 – $18 for Spanish; $12 – $22 for bilingual Spanish–English
- Monthly per seat: $1,400 – $3,200, depending on schedule, seniority, and tools
- One-time setup/pilot: $3,000 – $15,000 for knowledge transfer, playbooks, and integrations
Expect higher rates for specialized industries (healthcare, fintech) or 24/7 omnichannel coverage. Additionally, always ask providers to model costs for your volume curve and languages to avoid surprise overages.
Bogotá-based call center teams support a wide range of sectors, including:
- Fintech and banking — KYC support, collections, dispute resolution
- E-commerce and retail — order tracking, returns, social care
- SaaS and tech — tier-1 help desk, account activation
- Travel and logistics — rebooking, dispatch, claims
- Telecom and utilities — billing, plan upgrades, retention
- Healthcare and insurance — member services, benefits questions
Many “centros de contacto Bogotá” also offer sales development, upsell/cross-sell, and multilingual expansion across Latin America.
- Define your project’s specific scope and KPIs — i.e., channels, languages, volumes, hours, SLAs, and target CSAT/FCR.
- Validate industry experience — request relevant case studies, client reviews on Clutch, and references in your vertical.
- Check the tech stack — ensure compatibility with your CRM/CCaaS, QA tooling, and analytics.
- Assess operations and management— training program, nesting, QA cadence, WFM, and coaching ratios.
- Verify security and compliance — ISO 27001, PCI DSS, SOC 2; adherence to Colombia’s Habeas Data Law 1581 and, if applicable, HIPAA/GDPR.
Make an informed agency choice by leveraging Clutch’s vetted directories and data-driven resources. Streamline your search by filtering firms by their pricing, average client ratings, and industry expertise.
- Vague reporting: no transparent dashboards for CSAT, QA, AHT, FCR, or adherence.
- Overpromising: guarantees without a discovery phase, or instant 24/7 coverage without staffing plans.
- High agent churn without a retention strategy, or constant reliance on trainees for complex queues.
- Weak security posture: no documented access controls, audits, or data handling policies.
- Hidden costs: unclear billing for training, tools, or after-hours surcharges.
- Limited language and channel depth if you require bilingual support or omnichannel at scale.
The wrong team is bad news for your business. Not only does it threaten your brand reputation, but it also exposes it to risks like data security breaches and wasted resources.