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Top Call Center Services & Voice Services in Hamilton

Ratings Updated: January 16, 2026
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2 Leaders 15 Contenders

142 Companies

Country: Canada
Province: Ontario
City: Hamilton

List of the Top Hamilton Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Proactive

    The feedback regarding Hugo's proactive approach is overwhelmingly positive. Clients consistently highlighted their exceptional responsiveness and commitment to exceeding expectations. For instance, one client noted Hugo's 'eagerness to excel' and their ability to 'go above and beyond,' while another emphasized their 'proactive customer success program' that significantly improved client satisfaction and reduced churn. Overall, clients appreciated Hugo's proactive communication, timely delivery, and ability to adapt quickly to evolving needs, fostering a collaborative and effective partnership.
    • Digital Marketing, SMM & SEO for Software Solutions Company
      5.0 Dec 8, 2023

      Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.

      Read Full Review
    • Customer Support for Marketing & Advertising Company
      5.0 Aug 28, 2023

      Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.

      Read Full Review
    • Content Mktg & Call Center Services for Cashback Gaming Co
      5.0 Aug 23, 2023

      Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.

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    • Staff Aug & Content Moderation for Blockchain Technology Co
      5.0 Aug 23, 2023

      Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.

      Read Full Review
    • CX Outsourcing for Financial Services Firm
      5.0 Apr 25, 2025

      Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.

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    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for E-Commerce Co

    5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
    Read 3 Reviews

    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

    This provider is fluent in 54 languages:

    • Mandarin
    • English
    • Spanish
    • Arabic
    • Bengali
    • Hindi
    • Russian
    • Portuguese
    • Japanese
    • German
    • Javanese
    • Korean
    View all languages

    This provider is available in 38 time zones:

    • Colombia Time (COT)
    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Gulf Standard Time (GST)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    View all time zones
    View Profile Visit Website
    Helpware CX Logotype

    Helpware CX

    4.8 46 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    20% Call Center Services
    60% Customer Service Outsourcing
    20% Back Office Outsourcing

    Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

    See all 46 projects

    Reviews mention Team players

    Clients consistently commend Helpware for their collaborative spirit and responsiveness, describing them as integral extensions of their teams. One client noted, "It felt like there was very little divide between our teams," highlighting their seamless integration. Another stated, "We feel like we’re their only client," emphasizing the attentive support provided. Overall, the sentiment reflects strong appreciation for Helpware's commitment to teamwork and their proactive approach in addressing client needs.
    • Video Dev, Graphics & Digital Mktg for Healthcare Mktg Firm
      5.0 Aug 7, 2024

      Helpware is friendly, dedicated, and willing to make as many changes as we need. It's a great partnership. We work together to set priorities for every project they assist us with.

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    • Customer Support for Custom Meal Service Provider
      5.0 Feb 4, 2022

      It felt like there was very little divide between our teams. From the agents to the leadership, everyone was always so ready and willing to help. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.

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    • Administrative and Internal Support for Strategy Consultancy
      5.0 Oct 23, 2019

      Helpware has their own project tools, into which I have full visibility and in fact am held accountable by the team when I need to be. We are truly a team. My Team understands what to do with them and we work together to make sure we get it done.

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    • Mkt Research & CRM Administration for Financial Services Co
      4.0 Oct 23, 2019

      We envisioned being one group, and we’ve achieved that. We’re constantly working together and thinking of ways that we can expand the relationship. Helpware is a part of our team on a daily basis, and we’re in constant contact.

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    • Image Annotation for Computer Vision Software
      5.0 May 29, 2019

      In the end, they've become an extension of our team thanks to their involvement and quality. Their team is extremely responsive to our questions and feedback and provides updates proactively.

      Read Full Review
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    17 of 21 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Digital Government Partner

    5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
    Read 21 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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    Select VoiceCom Logotype

    Select VoiceCom

    4.8 9 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    10% Back Office Outsourcing +3 services
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Staff Augmentation
    10% Sales Outsourcing

    Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

    See all 9 projects
    0 of 1 reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Reviewed 1 time in the past 6 months

    In the last six months, Select VoiceCom received positive feedback for their organized and communicative approach, with clients appreciating their quick responses and personalized service. One client highlighted their ability to align company values and culture, while successfully sourcing and hiring a talented team. Overall, sentiment is highly favorable, with no suggested areas for improvement noted by reviewers.
    Read 1 Recent Review

    Industry Experience

    Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.

    Read All Reviews

    Select Industry to see insights

    Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

    Savannah, GA

    4 Cedar Cove
    Savannah, GA 31410

    1

    4783064144

    See All Locations (2)
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  • Martal Group Logotype

    4.8 104 reviews
    Premier Verified
    $1,000+
    $25 - $49 / hr
    250 - 999
    Oakville, Canada

    Services provided

    10% Call Center Services
    75% Sales Outsourcing
    15% Email Marketing

    Martal Group is a lead generation and sales engagement company, providing services such as outbound call center and telemarketing services. They have a mixed feedback record: approximately 70% of clients praise their responsiveness and ability to generate leads, while 30% express concerns about communication and the effectiveness of their campaigns. Their expertise in creating effective outreach strategies and adaptable project management is frequently highlighted.

    See all 104 projects
    6 of 7 reviews are 5 stars
    1 new review for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 7 times in the past 6 months

    In the last six months, clients have praised Martal Group for their effective lead generation and appointment-setting capabilities, noting significant increases in qualified sales conversations and brand visibility. For instance, ICUC Social highlighted their organized and communicative project management, while Canalini Consulting commended their proactive approach. However, some clients suggested room for improvement in campaign metrics visibility and earlier testing of messaging variants. Overall, sentiment is highly positive, emphasizing Martal Group's role as a valuable extension of their clients' teams.
    Read 7 Recent Reviews

    Industry Experience

    Martal Group has demonstrated strong expertise across various industries, including Information Technology, Consulting, Retail, and Manufacturing. Feedback highlights their proficiency in lead generation, campaign management, and strategic outreach. Clients from the IT sector praised their understanding of complex technologies, while those in Retail noted increased sales and brand awareness. Overall sentiment reflects satisfaction with Martal’s proactive communication and ability to deliver measurable outcomes, making them a suitable partner for businesses aiming to excel in lead generation and market penetration.

    Read All Reviews

    Select Industry to see insights

    Retail Design Manufacturing Business services Information technology Software Logistics & Supply Chain Financial services Environmental Services Research Automotive Utilities Engineering Other Industry Healthcare Telecommunications Media Energy & natural resources Chemicals & Biotechnology Advertising & marketing IT Services Human Resources Wellness & Fitness Consulting

    View projects from:

    United States (49) Canada (20) Israel (7) Germany (4) Russia (3) India (3) Australia (2) France (1) Finland (1) Denmark (1) Taiwan (1) Brazil (1) Pakistan (1) Romania (1) Bosnia and Herzegovina (1) Ukraine (1) Armenia (1) England (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 2 time zones:

    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    1 of 1 Hamilton-based review is 5 stars
    1 Hamilton-based review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    SMM, Email Mktg & Call Center Services for Automation Co

    5.0 — Martal Group provides social media, email marketing, and call center services for a process automation company. The team generates leads for the client through cold outreach and LinkedIn marketing. Read more
    Read All Reviews
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  • Purple Sales Logotype

    4.7 19 reviews
    Premier Verified
    $5,000+
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Services provided

    10% Call Center Services
    65% Sales Outsourcing
    10% CRM Consulting and SI +3 services
    5% Content Marketing
    5% Email Marketing
    5% Web Design

    Purple Sales is a sales development and contact center services company specializing in lead generation, appointment setting, and outbound call center services. The reviews highlight their impressive ability to integrate with clients' teams, with 100% of reviewers noting their efficient project management and communication. Positive feedback is prevalent, with 95% of reviewers praising their strategic approach and customer-focused service. Purple Sales is highly regarded for its proficiency in securing qualified leads and enhancing clients' sales pipelines.

    See all 19 projects

    Reviews mention Attentive

    Client feedback highlights Purple Sales' attentive service and commitment to client success. One client noted their 'genuine care about our success' and praised their organization and communication, which kept projects on track. Another client emphasized their 'well organized' approach and the clarity of communication, stating they were 'very well organized, attentive,' and effective in understanding business needs. Overall, clients express a high level of satisfaction with Purple Sales' attentiveness throughout their collaborations.
    • Sales Outsourcing for Creative Agency
      4.0 Oct 28, 2025

      I was impressed by their attentive service, hard work, and genuine care about our success.

      Read Full Review
    Read All Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (4) $50,000 to $199,999 (4) Less than $10,000 (3) $200,000 to $999,999 (1)

    What Clients Have Said

    The feedback regarding Purple Sales' cost and value for money is predominantly positive. Clients frequently highlight that their pricing fits within budgetary constraints while delivering substantial value. For instance, one client noted, 'we chose them because their pricing fit our budget, and they offered good value for the cost.' Another client emphasized, 'good value for cost' as a significant factor in their selection. Overall, clients express satisfaction with the return on investment, often citing measurable outcomes such as increased leads and improved sales metrics.
    Read All Reviews

    View projects from:

    Canada (13) United States (4) France (1)

    This provider is fluent in 2 languages:

    • English
    • French

    This provider is available in 1 time zone:

    • Eastern Standard Time (EST)
    1 Hamilton-based review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Lead Generation for Industrial Cleaning Company

    4.5 — Purple Sales provided lead generation services for an industrial cleaning company. The team sourced companies and contacts in three regions, defined call and email scripts, and made qualified Read more
    Read All Reviews
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  • Featured

    What are Featured Providers?

    SupportYourApp Logotype

    SupportYourApp

    4.9 75 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    25% Call Center Services
    55% Customer Service Outsourcing
    15% Back Office Outsourcing +1 service
    5% Data Annotation Services

    SupportYourApp specializes in Contact Center Services, offering 24/7 customer support, multilingual communication, and scalable solutions. Reviewers consistently highlight their flexibility, professional communication, and ability to meet clients’ operational needs. Approximately 90% of reviews praise their responsiveness and dedication, with many emphasizing their effective project management and commitment to improving customer care services.

    See all 75 projects
    29 of 32 Call Center Services reviews are 5 stars
    2 new reviews for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Technical Support for Analytics Platform

    5.0 — SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform. Read more
    Read 32 Reviews

    Industry Experience

    SupportYourApp has demonstrated expertise across diverse industries including non-profit, fitness, education, gaming, healthcare, and technology. Clients commend their efficient customer support, quick response times, and adaptability to evolving business needs. Overall sentiment is positive, with notable strengths in improving operational efficiency and customer satisfaction. Companies in sectors like education and technology have particularly praised their ability to provide 24/7 support, indicating strong alignment for businesses seeking reliable customer service solutions.

    Read All Reviews

    Select Industry to see insights

    Non-profit Information technology Consumer Products eCommerce Retail HVAC Healthcare Telecommunications Arts, entertainment & music Research Advertising & marketing Transportation Other Industry Social Networking Hospitality & leisure Business services Gaming Education IT Services Financial services Manufacturing Fitness Software Wellness & Fitness

    More responsive than most other service providers

    SupportYourApp is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website
    HelpSquad Logotype

    HelpSquad

    5.0 11 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Hamilton, Canada

    Services provided

    30% Call Center Services
    40% Back Office Outsourcing
    30% Customer Service Outsourcing

    HelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.

    See all 11 projects

    Reviews mention Attentive

    Clients consistently express high satisfaction with HelpSquad's attentiveness and responsiveness. One client noted their account manager, Chad, as 'attentive, responsive, and insightful,' which significantly enhanced their collaboration. Another client emphasized that HelpSquad's 'attentiveness and timeliness was on point,' highlighting their commitment to addressing specific needs. Overall, the sentiment reflects a strong appreciation for HelpSquad's dedication to client support and tailored solutions.
    • Call Center Services for Software Company
      5.0 Feb 14, 2024

      Attentiveness and timeliness was on point. They listened to our specific needs and tailored a solution that fit us.

      Read Full Review
    Read All Reviews

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
    Read All Reviews

    More responsive than most other service providers

    HelpSquad is responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

    This provider is fluent in 3 languages:

    • English
    • Spanish
    • Filipino

    This provider is available in 1 time zone:

    • Eastern Standard Time (EST)
    View Profile Visit Website
    Business & Services Solutions Logotype

    Business & Services Solutions

    5.0 17 reviews
    Verified
    $1,000+
    < $25 / hr
    50 - 249
    Serves Hamilton, Canada

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    10% Back Office Outsourcing +1 service
    10% Sales Outsourcing

    Business & Services Solutions is a comprehensive provider of Contact Center Services, specializing in fields such as Customer Support Services and Technical Support. They are consistently praised for their ability to integrate seamlessly with clients' operations and for their proactive, empathetic service approach. With over 90% of feedback highlighting their strategic alignment and technical expertise, they excel in adapting to industry-specific needs, optimizing performance, and enhancing customer satisfaction across diverse sectors.

    See all 17 projects

    Reviews mention Team players

    Clients consistently highlight the team-oriented approach of Business & Services Solutions, emphasizing their cultural assimilation and commitment to client missions. Notably, a representative provided after-hours support to a non-profit director during a security crisis, illustrating their dedication. The seamless integration of their team with the client's operations led to significant successes, such as zero critical support tickets during a product launch. Overall, feedback reflects a strong sentiment of appreciation for their collaborative and proactive nature.
    • Call Center Services for Medical Device Manufacturer
      5.0 Jun 21, 2025

      Most importantly, they became seamless extensions of our quality team, flagging three potential documentation issues before they reached our clients. Business & Services Solutions operated with what we called Manufacturing Precision in their service delivery. When we faced unexpected material delays for a robotic surgery instrument project, their team developed customized client notifications within hours while coordinating alternative solutions, all while maintaining perfect documentation for audit readiness.

      Read Full Review
    • Call Center Services for Cybersecurity Company
      5.0 Jun 22, 2025

      Their operational rhythm synchronized perfectly with our development cycles. When we prepared to launch our next-generation firewall module, they didn't just train their team - they created an entire parallel support structure with dedicated specialists who had received advanced training directly from our lead engineers. The result? Zero critical support tickets during the crucial first 72 hours post-launch.

      Read Full Review
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    9 of 9 Call Center Services reviews are 5 stars
    9 new reviews for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for AI-Powered Platform

    5.0 — Business & Services Solutions provides call center services for an AI-powered platform. The team has taken the time to understand the client's software functionality, customer personas, use Read more
    Read 9 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (11) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently report that Business & Services Solutions offers excellent value for their cost, with many noting that the pricing aligns well with their budgets. Specific feedback highlights a strong cultural fit and the company's commitment to understanding client needs, enhancing the perceived value. For instance, one client appreciated how the services allowed for a significant reduction in unresolved tickets, demonstrating efficiency and effectiveness. Overall, the sentiment towards the company's pricing and value proposition is overwhelmingly positive.
    Read All Reviews

    View projects from:

    Canada (4) Australia (2) France (2) Spain (2) Germany (1) Poland (1) Singapore (1)

    This provider is fluent in 6 languages:

    • English
    • French
    • Italian
    • Arabic
    • Spanish
    • German

    This provider is available in 2 time zones:

    • Central European Time (CET)
    • Universal Coordinated Time (UTC)
    View Profile Visit Website
  • ContactPoint 360 Logotype

    4.7 5 reviews
    Premier Verified
    $1,000+
    $25 - $49 / hr
    1,000 - 9,999
    Toronto, Canada

    Services provided

    41% Call Center Services
    29% Customer Service Outsourcing
    19% Back Office Outsourcing +1 service
    11% Sales Outsourcing

    ContactPoint 360 is a customer service center specializing in call center services, including inbound and outbound call handling, email and chat support, and back-office operations. With 100% positive feedback, reviewers consistently praise their proactive project management, adaptability, and ability to enhance customer satisfaction while maintaining quality and meeting deadlines. Areas for potential improvement include offering more detailed insights and simplified reporting.

    See all 5 projects

    Reviews mention Proactive

    The feedback regarding ContactPoint 360's proactive approach is overwhelmingly positive. Clients noted their organized project management and timely deliverables, with one reviewer stating they were 'quick to respond when requirements changed.' Another highlighted their 'proactive in updates' stance, which contributed to improved customer satisfaction and reduced response times. Overall, clients appreciated the team's adaptability and hands-on approach, reinforcing the sentiment that ContactPoint 360 operates as a natural extension of their clients' teams.
    • Customer Support & Call Center Services for SEO Company
      4.5 Dec 29, 2025

      Their project management approach was organized and proactive. Deliverables were consistently on time, and they were quick to respond when requirements changed.

      Read Full Review
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    2 of 4 reviews are 5 stars
    3 new reviews for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 4 times in the past 6 months

    In the last six months, clients have praised ContactPoint 360 for their exceptional project management and responsiveness. Notably, one client highlighted improved customer satisfaction and reduced response times, while another emphasized the seamless integration of their team as an extension of their own. Overall sentiment is overwhelmingly positive, with feedback indicating a strong culture fit and value for cost. Suggestions for improvement include more detailed performance reporting, but these do not overshadow the successful outcomes achieved.
    Read 4 Recent Reviews

    Toronto, Canada

    1880 O'Connor Drive
    Toronto, Canada M4A 1W9

    201 - 250

    888-257-9892

    See All Locations (8)
    1 Hamilton-based review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Call Center Services for Marketing Agency

    5.0 — ContactPoint 360 provides call center services for a marketing agency. The team manages inbound and outbound call operations, customer email and chat support, and some administrative back-office Read more
    Read All Reviews
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  • Task Virtual Logotype

    4.9 54 reviews
    Verified
    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    10% Call Center Services
    20% Back Office Outsourcing
    20% Search Engine Optimization +5 services
    10% Content Marketing
    10% Graphic Design
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Task Virtual is a company specializing in back office and telephonic support services, particularly in medical billing. Reviews indicate that they excel in delivering quality work promptly and have significantly increased customer acquisition, saving clients about 20 hours weekly and $200 monthly. Positive feedback is prevalent, though clients suggest more frequent updates.

    See all 54 projects
    2 of 2 reviews are 5 stars
    Less than $10,000 avg. project cost

    Reviewed 2 times in the past 6 months

    Recent reviews for Task Virtual reflect a highly positive sentiment, highlighting their expertise in SEO and tailored strategies for diverse industries. Clients praised their excellent project management, timely delivery, and responsive communication. Notably, one client from PESTUK reported significant increases in organic traffic and inbound leads, while the Executive Director of a financial services company noted impressive growth in website visibility. Overall, clients expressed satisfaction with results and noted minimal areas for improvement.
    Read 2 Recent Reviews
    0 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Event Staffing Company

    5.0 — Task Virtual provides call center services for an event staffing company. The team has integrated call tracking software and now manages inbound and outbound calls while producing weekly performance Read more
    Read 1 Review

    Industry Experience

    Task Virtual has demonstrated significant expertise across multiple industries, including Financial Services, Education, Information Technology, Advertising & Marketing, Arts, and Consumer Products. Clients highlighted their strengths in SEO strategy, operational efficiency, proactive communication, and tailored solutions. Overall sentiment is highly positive, with firms noting increased traffic, customer satisfaction, and streamlined operations. Potential clients in these sectors can trust Task Virtual for their specialized knowledge and impactful results.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music Education Information technology Advertising & marketing Beauty & Cosmetics IT Services Business services Healthcare Legal Financial services Consumer products & services

    Toronto, Canada

    100 Madison Avenue
    Toronto, Canada M5R 2S4

    2 - 5

    +1 3472846666

    See All Locations (7)
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  • WorkStaff360 Logotype

    5.0 21 reviews
    Verified
    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    20% Staffing
    15% Back Office Outsourcing
    15% Customer Service Outsourcing +4 services
    15% HR Outsourcing
    15% Recruitment Process Outsourcing
    15% Sales Outsourcing
    5% Finance & Accounting Outsourcing (FAO)

    WorkStaff360 provides virtual assistant services, including customer service and inventory management. Based on client reviews, the company is recognized for affordability and professionalism, delivering timely and responsive service. Clients appreciate the value WorkStaff360 offers, though there is a suggestion for expanding their services to include onshore virtual assistants.

    See all 21 projects
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  • Pathway Communications Logotype

    Not yet reviewed

    Verified
    $1,000+
    $150 - $199 / hr
    50 - 249
    Markham, Canada

    Services provided

    30% Call Center Services
    35% IT Managed Services
    20% Cybersecurity +1 service
    15% Cloud Consulting & SI

    IT managed services company Pathway Communications is in Markham, Canada and Victoria, Canada. Their services include IT managed services and Call Center Services.

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  • Swivelt Logotype

    5.0 2 reviews
    $100,000+
    Undisclosed
    10 - 49
    Oakville, Canada

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Back Office Outsourcing +2 services
    10% Pay Per Click
    10% Search Engine Optimization

    Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

    See all 2 projects

    Reviews mention Understands their clients' needs

    Clients express a strong sentiment that Swivelt effectively understands their needs. One client highlighted the project manager's friendly communication and ability to grasp requirements, which facilitated a successful B2B marketing initiative that significantly increased brand awareness and generated leads within a short timeframe. Overall, feedback indicates high satisfaction with Swivelt's attentiveness and responsiveness to client objectives.
    • B2B Marketing for IT Software
      5.0 Oct 28, 2020

      The project manager assigned to us was very friendly and easy to communicate with us and understand all the requirements.

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    Industry Experience

    Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.

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    Select Industry to see insights

    Software Information technology

    View projects from:

    Indonesia (1) Malaysia (1)

    Oakville, Canada

    1155 North Service Road, West, Unit 11, Suite #16
    Oakville, Canada L6M 3E3

    10 - 15

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  • Featured

    What are Featured Providers?

    six eleven global services Logotype

    six eleven global services

    4.8 10 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing

    Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

    See all 10 projects

    Industry Experience

    Six Eleven Global Services has demonstrated strengths in various industries, including Advertising & Marketing, Logistics & Supply Chain, Beauty & Cosmetics, Telecommunications, Consulting, and Wellness & Fitness. Clients praised their effective communication, high-quality service, and responsiveness. They excelled in providing customer support and managing projects with impressive accuracy, particularly in Logistics and Telecommunications where they ensured operational efficiency. Overall, they are a strong fit for companies seeking reliable outsourcing solutions in these sectors.

    Read All Reviews

    Select Industry to see insights

    Logistics & Supply Chain Advertising & marketing Beauty & Cosmetics Telecommunications Consulting Wellness & Fitness

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
    Read All Reviews

    More responsive than most other service providers

    six eleven global services is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    Davao City, Philippines

    maa st bugac
    Davao City, Philippines 8000

    2001 - 5000

    18555240081

    Davao City, Philippines

    mabini st cor araullo st
    Davao City, Philippines 8000

    1001 - 2000

    18555240081

    See All Locations (2)
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    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Hamilton, Canada

    Services provided

    30% Call Center Services
    60% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

    See all 26 projects
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Industry Experience

    Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.

    Read All Reviews

    Select Industry to see insights

    Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

    More responsive than most other service providers

    Simply Contact is responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)
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    Significo Logotype

    Significo

    5.0 6 reviews
    Premier Verified
    $1,000+
    $25 - $49 / hr
    50 - 249
    Serves Hamilton, Canada

    Services provided

    40% Call Center Services
    40% CRM Consulting and SI
    10% Back Office Outsourcing +1 service
    10% Customer Service Outsourcing

    Significo is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.

    See all 6 projects

    Industry Experience

    Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.

    Read All Reviews

    Select Industry to see insights

    Automotive Energy & natural resources

    More responsive than most other service providers

    Significo is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    Dassendorf, Germany

    Dorfstrasse 222
    Dassendorf, Germany 21521

    50 - 75

    See All Locations (2)
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  • Professional Prospecting Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Caledonia, Canada

    Services provided

    100% Sales Outsourcing

    Professional Prospecting is a Sales Outsourcing company. They are located in Caledonia, Canada and have midsize team. They provide Sales Outsourcing.

    Read more
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  • DependableIT Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Hamilton, Canada

    Services provided

    100% Call Center Services

    DependableIT is a phone answering service. Their midsize team is in Hamilton, Canada. Their services include Call Center Services.

    Read more
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  • Featured

    What are Featured Providers?

    Valoris Center Logotype

    Valoris Center

    4.9 13 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Hamilton, Canada

    Services provided

    50% Call Center Services
    20% Customer Service Outsourcing
    15% Back Office Outsourcing +1 service
    15% CRM Consulting and SI

    Valoris Center is a distinguished provider of Contact Center Services, offering a comprehensive suite of Customer Support Services, including Inbound and Outbound Call Center operations, Telemarketing Services, and Customer Care Services. Across their reviews, 85% of clients commend their flexibility, proactive approach, and strong project management, though some note room for improvement in personnel turnover and attention to detail.

    See all 13 projects

    Reviews mention Adaptable

    Clients consistently express a positive sentiment towards Valoris Center's adaptability. One client noted their ability to 'adapt to industry particularities' and 'go above and beyond' to overcome system limitations. Another emphasized their 'flexibility and capacity to adapt' in response to fluctuating service demands. Additionally, a client praised Valoris for effectively managing a rapid team scale-up while improving customer satisfaction. Overall, the feedback highlights Valoris's commitment to being a responsive and flexible partner.
    • Outbound Call Center Service for Automobile Company
      5.0 Feb 21, 2023

      We appreciate that Valoris adapted to our industry particularities and managed to dive into the specifics; they are also flexible and result oriented.

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    6 of 8 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Retail Company

    4.5 — Valoris Center provides call center services for a retail company. The team handles customer complaints and feedback and dispatches them to the right departments to provide solutions. Read more
    Read 8 Reviews

    Industry Experience

    Valoris Center has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, and Business Services. Clients commend their customer-centric approach, high service standards, and flexible solutions. In Financial Services, they excelled in customer satisfaction and efficient service delivery, achieving high satisfaction rates. In eCommerce, their appointment setting demonstrated strong engagement. Overall, Valoris Center is particularly well-suited for organizations seeking robust customer support and operational efficiency in dynamic environments.

    Read All Reviews

    Select Industry to see insights

    Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail

    Beograd, Serbia

    7 Brankova
    Beograd, Serbia 11000

    41 - 49

    +38 111 321 68 81

    See All Locations (2)
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    Belkins Logotype

    Belkins

    4.9 229 reviews
    Premier Verified
    $10,000+
    < $25 / hr
    50 - 249
    Serves Hamilton, Canada

    Services provided

    10% Call Center Services
    70% Sales Outsourcing
    10% CRM Consulting and SI +1 service
    10% Email Marketing

    Belkins is a lead generation and outbound marketing company that specializes in creating effective sales campaigns through email, LinkedIn outreach, and cold-calling services. Reviews consistently highlight their ability to generate qualified leads, with 100% of reviewers noting successful appointment bookings and measurable outcomes. Clients praise Belkins' professionalism, timely communication, and high-quality project management, with no significant areas for improvement suggested.

    See all 229 projects

    Reviews mention Hard working

    The reviews highlight Belkins' strong work ethic, with multiple clients emphasizing their dedication and persistence. One client noted, "They are really hard-working... they just never give up," while another stated, "Belkins has cracked the code on doing it successfully and consistently through a combination of smart tactics, technical acumen, and hard work." Overall, the sentiment regarding their hard work is overwhelmingly positive, indicating a commitment to achieving client goals and adapting strategies as needed.
    • Email Mktg, Sales & Call Center Services for Mktg Agency
      5.0 Nov 1, 2023

      The Belkins team is very dedicated to their work, apparently. They took care of our business like it was their own. All reps have wonderful communication skills and consistently provide timely performance reports and updates.

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    • Appointment Setting for Batteries Supplier
      4.0 Apr 12, 2023

      We were most impressed by their ability to deliver on their promises and their willingness to work closely with us to ensure our success. They are a true partner in our success.

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    • Lead Generation Services for Energy Efficiency Company
      5.0 Mar 10, 2023

      Belkins has exceeded our expectations. Initially, Belkins had committed to providing us with 18 appointments during our engagement, but have thus far booked a total of 30 appointments. What is even more impressive is that Belkins is not resting on their laurels, but continues to work diligently to generate more appointments, even after surpassing their target.

      Read Full Review
    • Lead Generation for HR Tech Company
      5.0 May 2, 2022

      They are really hard-working. They test and try and look for new ways to achieve the target numbers. They just never give up.

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    • Lead Generation for Consulting Firm
      5.0 Mar 22, 2022

      They're responsive, professional, attentive to detail, and hard-working, so I can't think of any advice for improvement.

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    5 of 6 reviews are 5 stars
    5 new reviews for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 6 times in the past 6 months

    In the past six months, Belkins has received overwhelmingly positive feedback for their lead generation services. Clients praised their expertise in refining ideal customer profiles and executing effective outreach strategies, resulting in significant appointment bookings. One client reported achieving 78 qualified appointments and a 3.6x ROI, while another noted 137 booked demos with strong lead quality. Communication and project management were consistently highlighted as clear and organized. Overall, clients expressed high satisfaction with the results and ongoing collaboration.
    Read 6 Recent Reviews

    Dover, DE

    8 The Green STE 4331
    Dover, DE 19901

    6 - 9

    13028035506

    See All Locations (4)
    1 of 1 Hamilton-based review is 5 stars
    $50,000 – $199,999 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Lead Generation for E-Commerce Dev Agency

    5.0 — Belkins provides lead generation services for an e-commerce development agency. The team conducts lead research, prospect data enrichment, email and LinkedIn outreach, and schedules meetings with Read more
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    A-SALES AB Logotype

    A-SALES AB

    4.9 62 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Serves Hamilton, Canada

    Services provided

    10% Call Center Services
    80% Sales Outsourcing
    10% Email Marketing

    A-SALES AB specializes in outbound sales and lead generation services. With a strong emphasis on creating tailored outreach campaigns, the company consistently delivers measurable results, averaging 10-22 qualified meetings per month for various clients. Client feedback is overwhelmingly positive, with 100% of reviewers highlighting A-SALES AB's precision targeting and reliable project management, while none reported areas for significant improvement.

    See all 62 projects

    Average Project Cost Breakdown

    Less than $10,000 (19) $10,000 to $49,000 (13)

    What Clients Have Said

    The feedback regarding A-SALES AB's pricing indicates a consistent sentiment of good value for money. Many clients noted that the company's services fit their budgets while delivering impressive results, such as generating a steady stream of qualified meetings. One client highlighted, 'Pricing fit our budget' and 'Good value for cost,' while another mentioned, 'They delivered all promises and were always responsive.' However, a few reviews expressed concerns about the quality of service, suggesting that client experiences may vary, especially regarding the effectiveness of communication and project management.
    Read All Reviews

    View projects from:

    United States (13) Sweden (10) Norway (7) India (4) England (3) Finland (2) Canada (1) Germany (1) France (1) Netherlands (1) Australia (1) Philippines (1) Poland (1) Singapore (1) Belgium (1) United Arab Emirates (1) Armenia (1) Austria (1)

    London, England

    96 Kensington High Street
    London, England W8 4SG

    31 - 40

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  • One Touch Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Oakville, Canada

    Services provided

    47% Call Center Services
    25% Back Office Outsourcing
    18% Customer Service Outsourcing +1 service
    10% Sales Outsourcing

    Small answering service One Touch Solutions, is based in Oakville, Canada and Plainview, New York. The team provides Call Center Services and Back Office Outsourcing.

    Read more
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  • The Sales Factory Logotype

    4.7 23 reviews
    $25,000+
    Undisclosed
    50 - 249
    Toronto, Canada

    Services provided

    15% Call Center Services
    70% Sales Outsourcing
    15% Market Research

    The Sales Factory is a dynamic provider of outbound call center and lead generation services. They excel in strategic outreach, generating high-quality leads, and seamless integration with clients' systems. With 100% of reviews citing their professionalism and organization, the company is praised for its responsiveness and effective sales pipeline enhancements. Areas for slight improvement include data integration.

    See all 23 projects

    Reviews mention Proactive

    Clients consistently express a proactive sentiment towards The Sales Factory, highlighting their commitment to collaboration and responsiveness. One client noted, 'Results always exceeded expectations,' emphasizing the company's ability to adapt strategies effectively. Additionally, feedback indicated that the team was unafraid to request and provide feedback, ensuring a dynamic partnership. Overall, clients appreciate The Sales Factory's proactive approach in driving measurable results and fostering strong relationships.
    • Pipeline Generation for Data Management Software Company
      4.5 Aug 11, 2023

      The Sales Factory held regular meetings to track progress and KPIs, always brainstorming to find new solutions and strategies. Their team was consistent in activity and generating results. The representatives were curious, involved, and motivated to perform.

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    Industry Experience

    The Sales Factory has demonstrated expertise across diverse industries, including Logistics & Supply Chain, Real Estate, Insurance, Information Technology, and Manufacturing. Clients consistently praise their professionalism, responsiveness, and effective lead generation strategies, which have notably improved sales pipelines and conversion rates. Overall sentiment reflects strong satisfaction, particularly in IT and software sectors where their tailored outreach and communication have had significant impacts.

    Read All Reviews

    Select Industry to see insights

    Healthcare Logistics & Supply Chain Real estate Insurance Information technology Energy & natural resources Software Human Resources Manufacturing Consumer Products Business services Research Advertising & marketing Other Industry

    Average Project Cost Breakdown

    $10,000 to $49,000 (5) $50,000 to $199,999 (4) Less than $10,000 (1)

    What Clients Have Said

    The Sales Factory is widely recognized for providing good value for money, with multiple clients noting that their pricing fits within budgets while delivering significant results. A client praised their 'good value for cost,' while another highlighted their 'exceptional results' and 'transparency.' Overall, feedback indicates a positive sentiment towards their pricing relative to the quality of service provided, with several clients expressing satisfaction with the outcomes achieved for the investment made.
    Read All Reviews
    1 of 2 Hamilton-based review is 5 stars
    Unknown avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Call Center & Lead Gen Services for Logistics Co

    4.5 — The Sales Factory provided lead generation services for a logistics company. The team was responsible for cold calling, emailing, and sourcing new leads to pass to the client's sales Read more
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  • Veta Virtual Logotype

    4.9 59 reviews
    $1,000+
    Undisclosed
    10 - 49
    Toronto, Canada

    Services provided

    85% Call Center Services
    15% Customer Service Outsourcing

    Veta Virtual is a company specializing in Contact Center Services, with a focus on managing inbound and outbound calls, and providing telephonic support. The reviews are overwhelmingly positive, noting their excellent customer care services and responsiveness. Impressively, 90% of reviewers emphasize their high-quality customer support and adaptability to client needs, with particular praise for their project management, reliability, and the seamless integration of their services.

    See all 59 projects
    3 of 4 reviews are 5 stars
    4 new reviews for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 4 times in the past 6 months

    Recent reviews for Veta Virtual highlight exceptional service and responsiveness across various client engagements. Clients noted that calls were answered professionally, and their needs were met with attentiveness. One client emphasized Veta's commitment by continuing service beyond contract termination to ensure a smooth transition. Overall, the sentiment is overwhelmingly positive, with clients praising the company's culture fit, effective call management, and personalized attention, although a few mentioned areas for potential improvement in cost calculation.
    Read 4 Recent Reviews

    Average Project Cost Breakdown

    Less than $10,000 (29) $10,000 to $49,000 (10) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently commend Veta Virtual for their affordability and excellent value for money. They highlight the company's competitive pricing, which fits various budgets, and the significant impact on operational efficiency. One client noted that Veta's services allowed their business to grow without the need for additional resources, while another emphasized the substantial increase in consultation bookings due to Veta's responsive handling of calls. Overall, the sentiment reflects high satisfaction with both cost-effectiveness and service quality.
    Read All Reviews

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    United States (27) Canada (25)
    12 of 12 Hamilton-based reviews are 5 stars
    Less than $10,000 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Virtual Assistant for Boutique Law Firm

    5.0 — Veta Virtual acts as a boutique law firm's virtual receptionist. They schedule meetings for attorneys and attorneys and maintain a single calendar of meetings and provide warm transfers of each Read more
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  • 24H Virtual Logotype

    5.0 13 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada

    Services provided

    50% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +1 service
    10% Sales Outsourcing

    24H Virtual is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services, Inbound Call Center, and Call Handling. Reviewers consistently highlight their professionalism, responsiveness, and adaptability, with approximately 95% of feedback being positive. Many emphasize their effective communication and flexibility, particularly in managing after-hours services and unique projects.

    See all 13 projects

    Reviews mention Receptive

    The feedback regarding 24H Virtual reflects a positive sentiment toward their receptiveness to client needs and constructive criticism. A client noted their willingness to make improvements despite initial mistakes, stating, 'they seem to be open and receptive to criticism, and they can fix things.' Monthly follow-up calls facilitate clear communication of expectations and performance, demonstrating their commitment to client satisfaction. Overall, clients appreciate their adaptability and engagement in refining services.
    • Call Center Services for Real Estate Home Inspection Company
      4.5 May 13, 2021

      Moreover, they seem to be open and receptive to criticism, and they can fix things. As such, I’ll give them high marks. They’re willing to make improvements even if their service isn’t perfect.

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    • Call Center Services for Real Estate Home Inspection Company
      4.5 May 13, 2021

      During those calls, 24H Virtual tells me what they want from me, and I tell them what I want from them. After a month, we do another call to see how they’re performing and to compare our expectations with what has actually occurred. We also talk about how we can correct things and what we need to address from a budgeting point of view.

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    Average Project Cost Breakdown

    Less than $10,000 (10) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients of 24H Virtual express high satisfaction regarding the company's value for money. For instance, one client noted a monthly investment of $1,100 resulted in significant time savings and reduced stress, emphasizing the invaluable service provided. Another client highlighted an investment of approximately $8,000, which led to improved conversion rates and effective customer support. Overall, feedback indicates that 24H Virtual delivers exceptional service quality at competitive prices, making them a worthwhile investment for various businesses.
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    View projects from:

    Canada (10) United States (3)
    2 of 2 Hamilton-based reviews are 5 stars
    Less than $10,000 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Call Answering Support for Law Firm

    5.0 — A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical Read more
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  • VoiceLogic.com Logotype

    4.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    25% Call Center Services
    50% Sales Outsourcing
    25% Customer Service Outsourcing

    VoiceLogic.com is a company specializing in Contact Center Services, offering comprehensive telemarketing and customer support services, including inbound and outbound call handling. The reviews indicate a strong emphasis on cost efficiency, with clients saving between $300 to $17,000 monthly. Reviewers frequently highlight the company's expertise and responsible staff, though some suggest improvements in availability and customer support. Overall, the feedback is predominantly positive, with clients appreciating the financial savings and efficiency gains.

    See all 3 projects

    Reviews mention Unique expertise

    VoiceLogic.com is recognized for its unique expertise in resolving technology issues efficiently. A client noted their strength in providing assistance with computer problems, highlighting that their services save approximately $300 monthly. Overall sentiment reflects satisfaction with their specialized knowledge, although there is room for improvement in the availability of contact personnel.
    • Customer and Tech Support for Telecommunications System
      2.5 Dec 24, 2017

      They have a lot of expertise.

      Read Full Review
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    1 of 3 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Telemarketing Services for Energy Company

    4.5 — Read more
    Read 3 Reviews

    Industry Experience

    VoiceLogic.com has garnered positive feedback across various industries, including Telecommunications, Energy & Natural Resources, and Government. Clients appreciate their expertise and efficiency in managing outbound services, notably in improving customer service and reducing costs. The Telecommunications sector highlights their capability in resolving technology issues, while Energy clients praise their responsiveness and qualified staff. Government clients acknowledge effective outbound sales and cost savings. Overall, VoiceLogic is recognized for their strong performance and industry-specific strengths.

    Read All Reviews

    Select Industry to see insights

    Telecommunications Energy & natural resources Government

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) Less than $10,000 (1)

    What Clients Have Said

    Clients have reported that VoiceLogic.com offers significant cost savings and good value for money. One client noted a savings of $300 per month, while another estimated monthly savings between $10,000 and $17,000, attributing this to improved efficiency in handling customer service. The pricing structure includes a per-call charge and a short-term package with discounts, which clients found beneficial. Overall, the sentiment is positive, highlighting the company's expertise and responsible service.
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  • AnswerForce Logotype

    4.4 18 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Toronto, Canada

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    AnswerForce is a Contact Center Services provider specializing in Customer Support and Call Handling. Their reviews are predominantly positive, with 90% of reviewers highlighting their professionalism and responsive customer service. Clients commend AnswerForce's script customization and adaptability in managing complex call handling needs, though one review mentioned challenges in communication and billing. Overall, AnswerForce is praised for its excellent Customer Service Center capabilities.

    See all 18 projects

    Reviews mention Proactive

    Clients consistently highlight AnswerForce's proactive approach, emphasizing their responsiveness and adaptability. For instance, one client noted that AnswerForce reached out during the onset of COVID-19 to discuss potential script changes, demonstrating foresight and attentiveness to client needs. Another client praised their proactive communication regarding a credit card password expiration. Overall, the sentiment reflects a strong appreciation for AnswerForce's initiative and commitment to enhancing client interactions.
    • Answering Services & Inbound Client Mgmt for Tutoring Co
      4.0 Apr 30, 2020

      Even if you call a couple of times, they know who you are, so you don’t need to provide your information again. They reached out to me when COVID-19 started happening and asked if I wanted to do anything different with my scripting. They looked to see what worked best for the business and for me. They’re proactive.

      Read Full Review
    • Answering Service for Window Cleaning Company
      5.0 Jul 7, 2017

      At one point, our credit card password expired. AnswerForce reached out and contacted me proactively about it. We reset the password and were on our way. There haven't been any issues on the support side.

      Read Full Review
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    Industry Experience

    AnswerForce has demonstrated expertise across diverse industries, including Energy & Natural Resources, Financial Services, Nonprofit, Consulting, Human Resources, IT Services, Construction, Education, Utilities, Retail, and Manufacturing. Clients commend their responsiveness, professionalism, and ability to streamline communication processes. Positive feedback highlights their adaptability and effective script management, especially in industries requiring 24/7 support. Overall, AnswerForce is well-suited for businesses that prioritize customer service and call management.

    Read All Reviews

    Select Industry to see insights

    Energy & natural resources Financial services Consulting Nonprofit Human Resources IT Services Construction Education Utilities Information technology Manufacturing Retail Business services

    Toronto, Canada

    99 Yorkville Avenue
    Toronto, Canada M5R 1C1

    76 - 100

    800 858 1426

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    $50,000 – $199,999 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Answering Service for Oil & Gas Service Company

    5.0 — AnswerForce serves as the answering service team across several locations for an oil and gas service company. The team handles incoming calls on a 24/7 basis. Read more
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  • MetCredit Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Mississauga, Canada

    Services provided

    100% Call Center Services

    MetCredit is a phone answering service established in 1973. Their team focuses on Call Center Services.

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    Mississauga, Canada

    E300 6860 Century Ave
    Mississauga, Canada L5N 2V8

    76 - 100

    1 905 819 8939

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  • Standard Marketing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Hamilton, Canada

    Services provided

    25% Sales Outsourcing
    20% Search Engine Optimization
    20% Social Media Marketing +2 services
    20% Web Design
    15% Logo

    Based in Hamilton, Canada, Standard Marketing is a Sales Outsourcing company. Founded in 2021, the team specializes in Sales Outsourcing and Social Media Marketing.

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  • Sprint Digital Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    50 - 249
    Oakville, Canada

    Services provided

    20% Branding
    20% Pay Per Click
    20% Sales Outsourcing +2 services
    20% Search Engine Optimization
    20% Web Development

    Branding company Sprint Digital was launched in 2021. Based in Oakville, Canada, the team focuses on Branding and Search Engine Optimization.

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  • Gracious Tiles & Hardwood Flooring Logotype

    Not yet reviewed

    $100,000+
    Undisclosed
    2 - 9
    Oakville, Canada

    Services provided

    50% Sales Outsourcing
    50% Warehousing & Distribution

    Established in 2009, Gracious Tiles & Hardwood Flooring is a Warehousing & Distribution and Sales Outsourcing company. The team provides Warehousing & Distribution and Sales Outsourcing.

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  • Rezolves Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49
    Mississauga, Canada

    Services provided

    50% Call Center Services
    50% Customer Service Outsourcing

    Rezolves offers comprehensive Contact Center Services, including Customer Support Services, Inbound Call Center, and Outbound Call Center, as well as Telemarketing Services. Reviews highlight their professionalism, effective project management, and ability to deliver significant improvements in customer satisfaction, order processing efficiency, and digital marketing outcomes. Clients appreciate their holistic approach, data-driven strategies, and responsive communication.

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    Mississauga, Canada

    150-77 City Center Drive, Mississauga, ON L5B 1M5
    Mississauga, Canada L5B 1M5

    6 - 9

    +1 (416) 648-7581

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  • Tech Sales Funnel Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Milton, Canada

    Services provided

    60% Sales Outsourcing
    30% Email Marketing
    10% CRM Consulting and SI

    Tech Sales Funnel is a Sales Outsourcing company launched in 2022. The company provides Sales Outsourcing and Email Marketing.

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  • Leadify Ninja Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Oakville, Canada

    Services provided

    50% Email Marketing
    50% Sales Outsourcing

    Located in Oakville, Canada, Leadify Ninja is an Email Marketing and Sales Outsourcing company. Their services include Email Marketing and Sales Outsourcing.

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  • NCRi Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Mississauga, Canada

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing

    NCRi is an answering service company established in 2008. The firm focuses on Call Center Services and Back Office Outsourcing.

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  • Hey Stranger! Creative Studios Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    2 - 9
    Burlington, Canada

    Services provided

    20% CRM Consulting and SI
    20% Content Marketing
    20% Sales Outsourcing +2 services
    20% Search Engine Optimization
    20% Social Media Marketing

    Social media marketing company Hey Stranger! Creative Studios specializes in Social Media Marketing and Content Marketing. They are located in Burlington, Canada.

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  • BringToMarket - US & Canada Expansion Services Logotype

    5.0 5 reviews
    $5,000+
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Services provided

    25% Sales Outsourcing
    20% HR Outsourcing
    15% Executive Search +4 services
    10% Demand Generation Marketing
    10% Marketing Strategy
    10% PEO/Employee Leasing
    10% Web Design

    BringToMarket - US & Canada Expansion Services is a business expansion and lead generation company that excels in digital transformation, brand establishment, and market penetration. Overall, the reviews are overwhelmingly positive, highlighting impressive results such as a 70% campaign open rate and significant reductions in manual tasks. Clients praised the company’s responsiveness, adaptability, and consultative approach, with over 90% expressing satisfaction and indicating no areas for improvement.

    See all 5 projects

    Reviews mention Proactive

    Clients have consistently highlighted BringToMarket's proactive approach, particularly in adapting strategies to meet evolving needs. One CEO noted their swift implementation of lead generation tactics, which resulted in 40 qualified meetings booked within four months. Furthermore, the team's willingness to test new communication channels and methods demonstrates their initiative in driving results. Overall, the sentiment reflects a strong appreciation for their responsiveness and commitment to optimizing client operations.
    • Social Media & Email Marketing for Software Company
      5.0 May 20, 2024

      The BTM team seamlessly integrated with our organization, working directly within our existing processes and solution. Their openness to feedback and continual drive to optimize day-to-day operations contributed to consistently improving results. BTM demonstrated a proactive approach by swiftly adapting their operations to meet our evolving needs, taking initiative to generate additional results and opportunities.

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    Industry Experience

    BringToMarket has demonstrated expertise across several industries, including Software, Consumer Products & Services, Business Services, and IT Services. Clients commend their methodical approach, responsiveness, and ability to generate qualified leads, particularly in SaaS and digital transformation contexts. The overall sentiment is highly positive, with notable successes in improving brand awareness and operational efficiency. Potential clients in these sectors can expect strong support in market expansion and lead generation.

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    Select Industry to see insights

    Software Consumer products & services Business services IT Services

    View projects from:

    France (3) Greece (1) Réunion (1)

    Toronto, Canada

    7 Grosvenor St
    Toronto, Canada M7A 2G6

    2 - 5

    4374356425

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  • Clever Digital Marketing Logotype

    5.0 3 reviews
    $10,000+
    Undisclosed
    10 - 49
    Vaughan, Canada

    Services provided

    35% Pay Per Click
    35% Sales Outsourcing
    30% Social Media Marketing

    Clever Digital Marketing is an agency specializing in digital advertising and social media marketing. The reviews indicate a high level of satisfaction with their services, highlighting their effective communication, strong ROI, and ability to align with client needs. Approximately 67% of reviewers commend their project management and communication skills, although there is a suggestion for improved reporting. Overall, Clever Digital Marketing is recognized for delivering impactful marketing results.

    See all 3 projects

    Reviews mention Understands their clients' needs

    Clever Digital Marketing demonstrates a strong understanding of client needs, as evidenced by their proactive management of retail promotions and effective communication. Clients appreciate the founders' involvement in strategy and execution, noting their low-maintenance partnership and alignment with business goals. One client highlighted their ability to operate independently while delivering impressive results, reinforcing overall positive sentiment towards their client-centric approach.
    • Marketing & Web Optimization for Retail Products Co.
      5.0 May 17, 2022

      We run retail promotions all year round that run for different lengths of time, and Clever understands and manages the whole process. At this point, they can run this program without us, working on their own. They’re very low-maintenance partners and strong communicators.

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    Industry Experience

    Clever Digital Marketing has demonstrated strong expertise across the Advertising & Marketing, Wellness & Fitness, and Retail industries. Clients commend their effective campaign management, communication, and ability to tailor strategies to specific business needs. The overall sentiment in Advertising & Marketing is highly positive, noting improved ad performance and ROI. In Wellness & Fitness, feedback highlights their impact on online sales. Retail clients appreciate the ability to track marketing effectiveness, indicating a consistent strength in optimizing digital presence across sectors.

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    Select Industry to see insights

    Advertising & marketing Wellness & Fitness Retail

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clever Digital Marketing is perceived as providing strong value for money, with clients noting positive return on investment (ROI) and improved performance metrics. One client highlighted a significant investment of $400,000 CAD, emphasizing that their sales results surpassed those from other agencies. Another client appreciated the efficient communication and low-maintenance nature of the partnership, indicating that the cost aligns well with the results delivered. Overall, sentiment is positive, though some clients suggested improvements in reporting structures.
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  • Agents Republic Inc. Logotype

    4.5 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Toronto, Canada

    Services provided

    60% Call Center Services
    20% Customer Service Outsourcing
    10% Sales Outsourcing +2 services
    5% BI & Big Data Consulting & SI
    5% Market Research

    Agents Republic Inc. is a customer support services company renowned for its comprehensive 24/7 multi-language support and technical assistance. Clients commend their exceptional adaptability and communication, with 100% positive feedback. Notably, they achieved a 15% increase in customer satisfaction (CSAT), a 20-point NPS improvement, and a 30% reduction in average response time.

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    Industry Experience

    Agents Republic Inc. has demonstrated notable expertise in the gaming industry, particularly in mobile gaming, where they provided comprehensive customer support services. Feedback highlights their strengths in quality, adaptability, and project management, leading to significant improvements in customer satisfaction and cost efficiency. Overall sentiment in this industry is highly positive, indicating that potential clients in gaming can expect effective support solutions and proactive communication from the provider.

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    Select Industry to see insights

    Gaming

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have noted that Agents Republic Inc. offers competitive pricing that fits within budget constraints while delivering significant value. One client highlighted a 20% reduction in operational costs achieved through their services, enhancing overall cost efficiency. The positive sentiment surrounding their cost-effectiveness is reinforced by comments on high-quality support and timely delivery, indicating that the investment in their services yields substantial returns in customer satisfaction and operational success.
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    Toronto, Canada

    250 Yonge Street Suite 2201
    Toronto, Canada M4S 2B2

    +1 (604) 210 8100

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  • Seologist Logotype

    5.0 1 review
    $5,000+
    $100 - $149 / hr
    10 - 49
    Toronto, Canada

    Services provided

    15% Call Center Services
    15% Email Marketing
    10% AR/VR Development +6 services
    10% Advertising
    10% Content Marketing
    10% Public Relations
    10% Social Media Marketing
    10% UX/UI Design
    10% Web Development

    Seologist is an SEO agency praised for delivering exceptional and timely SEO services, helping clients achieve top search rankings efficiently. The feedback is overwhelmingly positive, with 100% of reviewers noting impressive results, effective collaboration, and professionalism. Clients commend their ability to exceed expectations, turning underperforming websites into high-traffic platforms, with no areas identified for improvement.

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    Industry Experience

    SEOlogist has demonstrated expertise primarily in the financial services industry, providing exceptional SEO and digital marketing solutions. Clients appreciate their effective strategies, professionalism, and timely delivery, which resulted in improved online visibility and lead generation. The overall sentiment is highly positive, indicating that companies in competitive sectors like mortgage lending can significantly benefit from SEOlogist's tailored services.

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    Select Industry to see insights

    Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients commend Seologist for providing exceptional value at reasonable costs, particularly highlighting their effectiveness in generating leads and improving search rankings. One client noted that they began receiving calls and online leads within two weeks of engagement, attributing this success to Seologist's efficient and professional service. Overall sentiment reflects strong satisfaction with the cost-to-value ratio, with no identified areas for improvement.
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  • REACH Logotype

    5.0 3 reviews
    $1,000+
    $50 - $99 / hr
    2 - 9
    Toronto, Canada

    Services provided

    35% Email Marketing
    15% Marketing Strategy
    10% AI Development +4 services
    10% Custom Software Development
    10% Low/No Code Development
    10% Market Research
    10% Sales Outsourcing

    REACH is a strategic consulting firm specializing in developing go-to-market strategies, lead generation, and automation using AI tools. The company is praised for its strong work ethic, organization, and timely delivery, with 100% of reviewers highlighting their effective project management. Clients report significant improvements in customer engagement and lead conversions, with no major areas for improvement mentioned.

    See all 3 projects

    Reviews mention Proactive

    Clients consistently commend REACH for their proactive approach and effective communication. One client noted, 'Joseph was on it. They were very organized and always proactive in communication,' highlighting their commitment to keeping clients informed throughout the project. Another client praised their work ethic, stating, 'Their outstanding effort to perform' was impressive. Overall, the sentiment surrounding REACH's proactive engagement is overwhelmingly positive, contributing significantly to client satisfaction.
    • Generative AI Tool Dev for Capital Investment Firm
      5.0 Jan 17, 2024

      Yes, Joseph was on it. They were very organized and always proactive in communication. They also scheduled meetings with me to show progress and talk about the next steps. The most unique thing is that Joseph truly loves automation - he really enjoyed the work he did with me, and it showed.

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    Industry Experience

    REACH has demonstrated strong capabilities across diverse industries including Software, Financial Services, and Design. In Software, they excelled in developing Go-to-Market strategies and lead generation, evidenced by an 18% boost in customer engagement. In Financial Services, they delivered an effective generative AI tool for automating email responses, showcasing their innovative approach. In Design, REACH successfully implemented SEO lead generation strategies, yielding immediate results. Overall, their expertise in automation, organization, and client communication positions them as a valuable partner across these sectors.

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    Select Industry to see insights

    Software Financial services Design

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight REACH's competitive pricing and strong value for money. One client noted, 'good value for cost,' while another emphasized that REACH's pricing 'fit our budget.' Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, as projects were delivered on time and produced measurable success, leading clients to feel they received significant returns on their investment.
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    United States (2) Canada (1)
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  • VereQuest Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada

    Services provided

    55% Call Center Services
    45% IT Strategy Consulting

    Phone answering service VereQuest is based in Toronto, Canada. The team focuses on Call Center Services and IT strategy consulting.

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  • AppointmentSetter Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49
    Toronto, Canada

    Services provided

    48% Call Center Services
    32% Sales Outsourcing
    20% Back Office Outsourcing

    AppointmentSetter is a telemarketing and outbound call center service provider, specializing in helping businesses prospect new clients. Their engagement is marked by responsiveness and industry knowledge, leading to 50 new client communications for one reviewer. Overall, feedback is positive, with no reported areas for improvement except for challenges due to COVID-19.

    See all 1 projects

    Industry Experience

    AppointmentSetter has garnered positive feedback primarily within the financial services industry. Clients commend their expertise in prospecting and client engagement, highlighting responsive communication and knowledge of industry specifics. The firm demonstrates a strong ability to generate new client opportunities, particularly during challenges like COVID-19. Overall sentiment indicates a solid reputation for delivering tailored solutions and maintaining effective ongoing partnerships, making them a suitable choice for businesses in financial services seeking growth.

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    Select Industry to see insights

    Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with AppointmentSetter's cost-effectiveness, noting that they spent less than $10,000 while receiving valuable services tailored to their needs. Feedback highlights the company's responsiveness and ability to customize solutions, which enhances perceived value. One client remarked on the impressive results, including 50 new client communications, indicating a strong return on investment. Overall, clients feel they receive significant value for their expenditure, with no reported areas for improvement regarding cost.
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    1 of 1 Hamilton-based review is 5 stars
    $10,000 – $49,000 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Voice Services for Life Insurance & Living Benefits Company

    5.0 — AppointmentSetter provides phone prospecting services for an insurance company. Their work is ongoing with creating new business opportunities. Read more
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  • AnswerPlus Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Toronto, Canada

    Services provided

    100% Call Center Services

    AnswerPlus is a phone answering service. In Toronto, Canada, the company was established in 1961. Their team focuses on Call Center Services.

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  • MJR Capital Services Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Mississauga, Canada

    Services provided

    40% Call Center Services
    50% Back Office Outsourcing
    10% Customer Service Outsourcing

    MJR Capital Services is a midsize Back Office Outsourcing company. Launched in 1995, the team specializes in Back Office Outsourcing and Call Center Services.

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  • Monochromatic Partners Logotype

    5.0 1 review
    $5,000+
    $200 - $300 / hr
    2 - 9
    Toronto, Canada

    Services provided

    20% Business Consulting
    20% Fractional CMO Services
    20% Marketing Strategy +3 services
    20% Sales Outsourcing
    10% Branding
    10% Corporate Training & Coaching

    Monochromatic Partners is a strategic consultancy firm specializing in revenue growth strategies and business transformation. Their reviews reflect a 100% positive sentiment, with all clients praising their structured project management and commitment to understanding client contexts. Notably, 100% of reviewers highlighted their seamless integration as partners and their exceptional strategic value.

    See all 1 projects
    1 of 1 reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent feedback for Monochromatic Partners highlights their exceptional project management and client integration. A CEO noted their structured and responsive approach, delivering key items on time while adapting to evolving needs. Clients appreciated their commitment to understanding business contexts and fostering a partnership dynamic rather than a vendor relationship. Overall, sentiment is highly positive, with clients expressing satisfaction with their strategic value and willingness to collaborate again.
    Read 1 Recent Review

    Industry Experience

    Monochromatic Partners has received positive feedback primarily from the consulting industry, where they excel in strategic advisory services, particularly in cybersecurity. Clients commend their structured project management, responsiveness, and deep commitment to understanding organizational contexts. The sentiment reflects trust and partnership, highlighting their ability to align with clients’ goals and cultural dynamics, making them a strong match for companies seeking comprehensive and strategic consulting solutions.

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    Select Industry to see insights

    Consulting

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients express high satisfaction with Monochromatic Partners, citing their structured project management and timely delivery as key strengths. One client highlighted their deep commitment to understanding business context, which enhanced the perceived value. Overall, feedback reflects that the company offers strong strategic value, making their services worth the investment. A client noted, 'Their approach was thoughtful... and they brought strong strategic value to the table,' indicating positive sentiment regarding cost-effectiveness.
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  • Qinetic Marketing Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Mississauga, Canada

    Services provided

    15% Call Center Services
    5% Affiliate Marketing
    5% Content Marketing +22 services
    5% Conversion Optimization
    5% Email Marketing
    5% Graphic Design
    5% Logo
    5% Mobile & App Marketing
    5% Social Media Marketing
    5% Web Design
    5% Web Development
    4% Custom Software Development
    4% E-Commerce Development
    4% Mobile App Development
    3% Digital Strategy
    3% Finance & Accounting Outsourcing (FAO)
    2% Corporate Photography
    2% IT Managed Services
    2% IT Staff Augmentation
    2% Other Application Development
    2% Other Design
    2% Other IT Consulting and SI
    2% Transcription
    2% Translation
    1% Other Digital Marketing

    Qinetic Marketing is a Mississauga, Canada-based call center company. They provide Call Center Services and Content Marketing.

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  • 3C Contact Services Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Vaughan, Canada

    Services provided

    46% Call Center Services
    31% Customer Service Outsourcing
    13% Back Office Outsourcing +1 service
    10% Sales Outsourcing

    3C Contact Services , a midsize phone answering service, is based in Vaughan, Canada. Their services include Call Center Services and Customer Service Outsourcing.

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  • Millenium1 Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Toronto, Canada

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1 service
    25% IT Managed Services

    Launched in 2013, Millenium1 Solutions is an IT managed services company. The company focuses on IT managed services and Call Center Services, and is large.

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  • RoundAssist Inc. Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    50 - 249
    Toronto, Canada

    Services provided

    20% Call Center Services
    20% BI & Big Data Consulting & SI
    20% CRM Consulting and SI +2 services
    20% Custom Software Development
    20% IT Managed Services

    RoundAssist Inc., a big data analytics company, specialize in BI & big data consulting & SI and CRM consulting and SI. They were launched in 2005.

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  • Portage Sales Logotype

    5.0 13 reviews
    $10,000+
    $300+ / hr
    2 - 9
    Toronto, Canada

    Services provided

    50% Corporate Training & Coaching
    50% Sales Outsourcing

    Portage Sales is a strategic sales and leadership development firm offering tailored solutions to improve sales performance, team cohesion, and client engagement. Across their reviews, clients consistently report transformative outcomes, including sales growth of up to 40%, effective leadership training, and enhanced client interaction quality. Approximately 90% of reviews highlight Portage's personalized, empathetic approach and exceptional project management, with no significant areas for improvement noted.

    See all 13 projects

    Reviews mention Receptive

    Clients consistently highlight Portage Sales' receptiveness and adaptability to their unique needs. One client noted, "Portage took the time to understand our needs and build something that was very flexible for us," showcasing their commitment to tailoring solutions. Another emphasized their "willingness to listen and hear what their clients are going through," which fostered a collaborative environment. Overall, feedback reflects a strong sentiment of appreciation for Portage's responsive approach and effective communication throughout the engagement.
    • Corporate Training for Marketing Company
      5.0 Feb 1, 2024

      My experience with Portage Sales was highly positive. Regarding project management, the management of the whole process was great, very transparent. Peter and the whole team set clear expectations. This approach included effective retrospectives to continually improve each phase of the project. They were also always concerned about understanding the need, the context from our side, and then tailoring the solution to be most effective.

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    • Training & Coaching Software Dev for Digital Solutions Co
      5.0 Sep 30, 2022

      I think Portage brings an understanding and willingness to listen and hear what their clients are going through. I think that makes a big difference. They’re also flexible and adaptable. We were on a path with a specific program that we had built with them, and then partway through the program, our business was continuing to evolve at a really fast pace. We saw some unique needs that we needed to address. As a result of that, we talked, we recalibrated, and we made some changes to the program on the fly.

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    Industry Experience

    Portage Sales has demonstrated strong expertise across various industries, including Hospitality & Leisure, Electric, Advertising & Marketing, Software, Financial Services, IT Services, and Business Services. Feedback across these sectors highlights their ability to enhance sales strategies, improve team cohesion, and drive measurable growth. Clients commend their tailored approach, responsiveness, and commitment to understanding unique industry needs, resulting in transformative outcomes. Overall, the sentiment is highly positive, particularly in Software, Financial Services, and Advertising & Marketing sectors, making Portage Sales a suitable partner for organizations seeking to elevate their sales performance.

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    Select Industry to see insights

    IT Services Hospitality & leisure Electric Advertising & marketing Software Financial services Business services

    Average Project Cost Breakdown

    $10,000 to $49,000 (5) $50,000 to $199,999 (3) Less than $10,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently praise Portage Sales for their competitive pricing and exceptional value for money. Feedback highlights that the company's services fit within budget constraints while delivering significant results, such as a 35-40% increase in sales and record-breaking quarterly outcomes. Clients emphasize that Portage's tailored approach and responsiveness to specific needs make their offerings particularly valuable. Overall sentiment reflects a strong belief that Portage provides high-quality service that justifies the investment.
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    Canada (9) United States (1)
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  • Data Axle, Inc Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Mississauga, Canada

    Services provided

    80% Sales Outsourcing
    20% Content Moderation Services

    Data Axle, Inc is a Sales Outsourcing company located in Mississauga, Canada. They offer Sales Outsourcing and Content Moderation Services and were founded in 1972.

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  • Call Centre Systems Inc. Logotype

    Not yet reviewed

    $1,000+
    $300+ / hr
    10 - 49
    Toronto, Canada

    Services provided

    25% Call Center Services
    30% Commercial Brokerage Services
    20% Customer Service Outsourcing +2 services
    15% Fulfillment
    10% Sales Outsourcing

    Call Centre Systems Inc. Is a Commercial Brokerage Services company. Founded in 1989, the company is in Toronto, Canada. Their services include Commercial Brokerage Services and Call Center

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  • REALQualified Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Toronto, Canada

    Services provided

    100% Sales Outsourcing

    REALQualified Inc., a Sales Outsourcing company, was launched in 2020. The team offers Sales Outsourcing and is headquartered in Toronto, Canada.

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  • Paradigm Quest Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Paradigm Quest is a Back Office Outsourcing and answering service company. Launched in 2005, the team provides Back Office Outsourcing and Call Center Services.

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  • TechHighway Systems Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Oakville, Canada

    Services provided

    20% Web Development
    10% API Development
    10% Application Testing +6 services
    10% Custom Software Development
    10% E-Commerce Development
    10% Mobile App Development
    10% Pay Per Click
    10% Sales Outsourcing
    10% Search Engine Optimization

    Launched in 2008, TechHighway Systems Inc. Is a small Oakville, Canada-based web development firm. Their services include Web Development and Search Engine Optimization.

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  • Empower Media Group Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Brampton, Canada

    Services provided

    20% Branding
    20% Pay Per Click
    20% Sales Outsourcing +2 services
    20% Search Engine Optimization
    20% Social Media Marketing

    Empower Media Group is a branding company launched in 2023. Their team specializes in Branding and Social Media Marketing.

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  • MyMo Leads Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    2 - 9
    Toronto, Canada

    Services provided

    70% Sales Outsourcing
    20% Branding
    10% Other Marketing

    MyMo Leads is a small Toronto, Canada-based Sales Outsourcing company. The team specializes in Sales Outsourcing and Branding.

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  • Miratel Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Vaughan, Canada

    Services provided

    30% Call Center Services
    50% Back Office Outsourcing
    10% Customer Service Outsourcing +1 service
    10% Sales Outsourcing

    Founded in 2000, Miratel is a Back Office Outsourcing company. Their team offers Back Office Outsourcing and Call Center Services.

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  • Gatestone & Co. Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Toronto, Canada

    Services provided

    60% Call Center Services
    20% Customer Service Outsourcing
    20% Sales Outsourcing

    Established in 1978, Gatestone & Co. Is a phone answering service. The firm offers Call Center Services and Sales Outsourcing.

    Read more
    View Profile
  • SoftwareXprts Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Brampton, Canada

    Services provided

    10% Call Center Services
    10% API Development
    10% Custom Software Development +8 services
    10% E-Commerce Development
    10% Mobile App Development
    10% Robotics Process Automation
    10% Sales Outsourcing
    10% Web Design
    10% Web Development
    5% Digital Strategy
    5% Search Engine Optimization

    Launched in 2013, SoftwareXprts is a web design company. The team focuses on Web Design and Custom Software Development.

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  • Qallus JSR Inc. Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Toronto, Canada

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1 service
    25% Sales Outsourcing

    In Toronto, Canada, Qallus JSR Inc. Is a phone answering service. Their services include Call Center Services and Back Office Outsourcing.

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Ability to deliver
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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Swivelt
2 Martal Group

List of the Top 2 Hamilton Call Center Companies & Voice Services

  1. Swivelt Logotype

    Swivelt

    $100,000+
    Undisclosed
    10 - 49
    Singapore, Singapore

    Ability to deliver

    22.9/40.0
    16.2/20 Reviews
    1.3/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    30% Sales Outsourcing
    70% Other
    View Profile Visit Website
  2. Martal Group Logotype

    Martal Group

    $1,000+
    $25 - $49 / hr
    250 - 999
    Oakville, Canada

    Ability to deliver

    40/40.0
    20/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    10% Call Center Services
    75% Sales Outsourcing
    15% Other
    View Profile Visit Website
  3. Professional Prospecting Logotype

    Professional Prospecting

    $1,000+
    < $25 / hr
    50 - 249
    Caledonia, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Sales Outsourcing
    View Profile Visit Website
  4. DependableIT Logotype

    DependableIT

    Undisclosed
    Undisclosed
    250 - 999
    Hamilton, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  5. One Touch Solutions Logotype

    One Touch Solutions

    $1,000+
    < $25 / hr
    10 - 49
    Oakville, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    47% Call Center Services
    10% Sales Outsourcing
    43% Other
    View Profile Visit Website
  6. The Sales Factory Logotype

    The Sales Factory

    $25,000+
    Undisclosed
    50 - 249
    Toronto, Canada

    Ability to deliver

    34.8/40.0
    17.4/20 Reviews
    9.8/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    15% Call Center Services
    70% Sales Outsourcing
    15% Other
    View Profile Visit Website
  7. Purple Sales Logotype

    Purple Sales

    $5,000+
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Ability to deliver

    32.7/40.0
    16.2/20 Reviews
    10/10 Clients & Experience
    6.5/10 Market Presence

    Service focus

    10% Call Center Services
    65% Sales Outsourcing
    25% Other
    View Profile Visit Website
  8. Veta Virtual Logotype

    Veta Virtual

    $1,000+
    Undisclosed
    10 - 49
    Toronto, Canada

    Ability to deliver

    33.9/40.0
    18.6/20 Reviews
    9.7/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    85% Call Center Services
    15% Other
    View Profile Visit Website
  9. 24H Virtual Logotype

    24H Virtual

    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada

    Ability to deliver

    30.6/40.0
    16.2/20 Reviews
    9.3/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    50% Call Center Services
    10% Sales Outsourcing
    40% Other
    View Profile Visit Website
  10. VoiceLogic.com Logotype

    VoiceLogic.com

    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Ability to deliver

    19.7/40.0
    13/20 Reviews
    0/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    25% Call Center Services
    50% Sales Outsourcing
    25% Other
    View Profile Visit Website
  11. AnswerForce Logotype

    AnswerForce

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Portland, OR

    Ability to deliver

    31.2/40.0
    14.6/20 Reviews
    8.3/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    70% Call Center Services
    30% Other
    View Profile Visit Website
  12. MetCredit Logotype

    MetCredit

    $1,000+
    < $25 / hr
    50 - 249
    Edmonton, Canada

    Ability to deliver

    5.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  13. Standard Marketing Logotype

    Standard Marketing

    Undisclosed
    Undisclosed
    2 - 9
    Hamilton, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  14. ContactPoint 360 Logotype

    ContactPoint 360

    $1,000+
    $25 - $49 / hr
    1,000 - 9,999
    Pharr, TX

    Ability to deliver

    22.3/40.0
    16.2/20 Reviews
    0/10 Clients & Experience
    6.1/10 Market Presence

    Service focus

    41% Call Center Services
    11% Sales Outsourcing
    48% Other
    View Profile Visit Website
  15. Sprint Digital Logotype

    Sprint Digital

    $1,000+
    $25 - $49 / hr
    50 - 249
    Oakville, Canada

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  16. Gracious Tiles & Hardwood Flooring Logotype

    Gracious Tiles & Hardwood Flooring

    $100,000+
    Undisclosed
    2 - 9
    Oakville, Canada

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    50% Sales Outsourcing
    50% Other
    View Profile Visit Website
  17. Rezolves Logotype

    Rezolves

    $1,000+
    < $25 / hr
    10 - 49
    Islamabad, Pakistan

    Ability to deliver

    6.9/40.0
    0/20 Reviews
    2.9/10 Clients & Experience
    4/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website

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Updated December 3, 2025
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Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

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Guide to Call Center Outsourcing

Updated December 18, 2024
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Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

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Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

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Specialties

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