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Top Call Center Services & Voice Services in Hamilton

Ratings Updated: August 20, 2026
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2 Leaders 15 Contenders

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145 Companies

Country: Canada
Province: Ontario
City: Hamilton

List of the Top Hamilton Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Adaptable

    Hugo Inc. has received consistently positive feedback regarding their adaptability across various projects. Clients have noted their ability to quickly scale services to meet evolving demands, as highlighted by one CMO who praised their swift transition from contract signing to pilot launch in just one week. Another client emphasized their remarkable flexibility in managing back-office tasks, contributing to significant operational efficiency. Overall, the sentiment is overwhelmingly favorable, with clients appreciating Hugo's responsive approach and capability to seamlessly integrate into existing operations.
    • Back Office Outsourcing for E-Commerce Co
      5.0 Sep 24, 2024

      Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.

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    • Call Center Services for Gaming Company
      5.0 Aug 17, 2023

      The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.

      Read Full Review
    • CX Outsourcing for Financial Services Firm
      5.0 Apr 25, 2025

      Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.

      Read Full Review
    • CX Outsourcing for Financial Services Firm
      5.0 Apr 25, 2025

      Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business.

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    • Call Center Services for Automotive Company
      5.0 Jun 27, 2024

      What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.

      Read Full Review
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    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Automotive Company

    5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
    Read 3 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

    This provider is fluent in 54 languages:

    • Mandarin
    • English
    • Spanish
    • Arabic
    • Bengali
    • Hindi
    • Russian
    • Portuguese
    • Japanese
    • German
    • Javanese
    • Korean
    View all languages

    This provider is available in 38 time zones:

    • Colombia Time (COT)
    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Gulf Standard Time (GST)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    View all time zones
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    Helpware CX Logotype

    Helpware CX

    4.8 47 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +2 services
    10% Content Moderation Services
    10% Data Annotation Services

    Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

    See all 47 projects

    Reviews mention Collaborative

    Helpware has received overwhelmingly positive feedback regarding their collaborative approach. Clients highlighted the proactive communication and teamwork, noting that Helpware's management team provided clear updates and daily reports, fostering a sense of partnership. One client emphasized feeling like 'their only client,' showcasing the individualized attention and collaborative spirit. Overall, clients appreciated Helpware's commitment to aligning with their goals and enhancing operational efficiency through effective collaboration.
    • Staff Aug & Back Office Outsourcing for Cybersecurity Co
      5.0 May 13, 2025

      All project management was better than expected, delivering training and outcomes on time and at budget (or less). Communications were proactive and collaborative. The people that work there, across all levels, care so much that I knew they would not let my program fail; and moreover, lean in to give me the best possible outcomes.

      Read Full Review
    • Inbound, Outbound, & Back Office for Pain Management Practice
      5.0 Oct 18, 2018

      I can’t praise them enough. We feel like we’re their only client. The Helpware team provides daily reports for each department through Google Docs and e-mails, but we use a communication software as well. It’s a highly collaborative partnership. I feel like we’re one team.

      Read Full Review
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    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of Helpware CX highlight their effectiveness in marketing support, particularly in customer research, which successfully attracted six new clients. Clients commend the company's impressive speed and efficient project management, noting effective communication through various channels. One reviewer specifically appreciated the value for cost that Helpware CX provided, indicating satisfaction with the overall engagement. There were no significant areas for improvement mentioned, reflecting a positive sentiment towards their services.
    Read 1 Recent Review

    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

    This provider is fluent in 16 languages:

    • Mandarin
    • English
    • Spanish
    • Arabic
    • Russian
    • Portuguese
    • Japanese
    • German
    • Korean
    • French
    • Vietnamese
    • Italian
    View all languages

    This provider is available in 32 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    • Japan Standard Time (JST)
    • Midway Islands Time (MIT)
    View all time zones
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    Select VoiceCom Logotype

    Select VoiceCom

    4.8 9 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    10% Back Office Outsourcing +3 services
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Staff Augmentation
    10% Sales Outsourcing

    Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

    See all 9 projects

    Industry Experience

    Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.

    Read All Reviews

    Select Industry to see insights

    Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
    Read All Reviews

    More responsive than most other service providers

    Select VoiceCom is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (7) Australia (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 1 time zone:

    • Eastern Standard Time (EST)
    View Profile Visit Website
  • Martal Group Logotype

    4.8 109 reviews
    Premier Verified
    $1,000+
    $25 - $49 / hr
    250 - 999
    Oakville, Canada

    Services provided

    10% Call Center Services
    70% Sales Outsourcing
    10% AI Agents +1 service
    10% Email Marketing

    Martal Group is a lead generation and sales engagement company that excels in multi-channel outreach, leveraging emails, phone calls, and LinkedIn interactions. The company is lauded for its ability to integrate seamlessly with clients' teams, consistently delivering high-quality leads and improving market awareness. Approximately 85% of the reviews highlight their effective communication and strategic insights, while some suggest a need for quicker adjustments to messaging strategies.

    See all 109 projects
    2 of 3 reviews are 5 stars
    1 new review for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 3 times in the past 6 months

    In the past six months, Martal Group has received positive feedback from clients, highlighting their focus on lead quality over quantity. Clients praised their ability to generate qualified leads and set valuable appointments, with one noting improved pipeline quality and reduced wasted time on unqualified calls. The team's responsiveness and proactive communication were also emphasized, fostering a collaborative atmosphere. Areas for improvement were minimal, with suggestions for more refined messaging testing and earlier visibility into campaign metrics.
    Read 3 Recent Reviews

    Industry Experience

    Martal Group has demonstrated expertise primarily in the Information Technology, Business Services, and Advertising & Marketing industries. Clients commend their strategic approach to lead generation, emphasizing their ability to deliver high-quality leads and facilitate meaningful engagement with decision-makers. Overall sentiment reflects satisfaction across sectors, highlighting strengths in communication, project management, and adaptability to client needs. Companies in IT and business services appear particularly well-matched, while their adaptive strategies may also benefit firms in emerging markets.

    Read All Reviews

    Select Industry to see insights

    Software Energy & natural resources Information technology Retail Supply Chain, Logistics, and Transport Design Manufacturing Logistics & Supply Chain Automotive Utilities Engineering Environmental Services Financial services Other Industry Chemicals & Biotechnology Research Healthcare Advertising & marketing Human Resources Wellness & Fitness Consulting Telecommunications Media IT Services Business services

    View projects from:

    United States (53) Canada (20) Israel (7) Germany (4) Russia (3) India (3) Australia (2) France (1) Finland (1) Denmark (1) Taiwan (1) Brazil (1) Pakistan (1) Romania (1) Bosnia and Herzegovina (1) Ukraine (1) Armenia (1) England (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 2 time zones:

    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    1 of 1 Hamilton-based review is 5 stars
    Less than $10,000 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Sales Outsourcing for MS Unified Support Alternative Firm

    4.5 — Martal Group provides sales outsourcing services for a Microsoft Unified Support alternative provider. The team handles lead generation, appointment setting, email outreach, and phone outreach. Read more
    Read Similar Reviews
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  • Purple Sales Logotype

    4.7 25 reviews
    Premier Verified
    $10,000+
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Services provided

    10% Call Center Services
    50% Sales Outsourcing
    10% CRM Consulting and SI +4 services
    10% Search Engine Optimization
    10% Web Design
    5% Content Marketing
    5% Email Marketing

    Purple Sales is a professional sales and telemarketing company specializing in Outbound Call Center services, including lead generation, cold calling, and telemarketing campaigns. The company receives predominantly positive feedback, with an emphasis on their effectiveness in booking appointments and managing outreach campaigns. Approximately 83% of reviewers highlight their professional project management and adaptability, while 67% commend their detailed reporting and ability to align with client objectives.

    See all 25 projects
    2 of 2 reviews are 5 stars
    Unknown avg. project cost

    Reviewed 2 times in the past 6 months

    In the past six months, clients have praised Purple Sales for their effective lead management and timely delivery of services, noting significant improvements in sales conversion rates and response times. One client highlighted the team's extensive knowledge and collaborative approach, while another appreciated their responsiveness and actionable project advice. Suggestions for improvement include providing more proactive strategic recommendations. Overall, sentiment remains highly positive, reflecting a strong alignment between client expectations and Purple Sales' performance.
    Read 2 Recent Reviews

    Industry Experience

    Purple Sales has demonstrated considerable expertise across diverse industries, including Education, Medical, Cybersecurity, Energy, Consumer Products, Telecommunications, and Non-profits. Clients frequently commend their effectiveness in lead generation, appointment booking, and CRM optimization, which have led to measurable increases in sales conversions and market awareness. Overall, feedback highlights their strong project management, responsiveness, and ability to adapt strategies based on client needs, making them a suitable partner for organizations seeking growth in these sectors.

    Read All Reviews

    Select Industry to see insights

    Medical Other industries Education Human Resources Information technology IT Services Business services Non-profit Advertising & marketing Media Consumer products & services Telecommunications Energy & natural resources Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $50,000 to $199,999 (4) Less than $10,000 (3) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight Purple Sales' competitive pricing and strong value for money. Feedback indicates that their services fit within budget constraints while delivering substantial results, such as increased lead generation and improved conversion rates. For instance, a VP of Sales noted that Purple Sales provided 'good value for cost' and contributed to a 19% revenue growth. Overall, the sentiment reflects satisfaction with both the affordability and effectiveness of their services.
    Read All Reviews

    Review Rating from Clients

    4.8/5.0

    Quality

    4.8

    Schedule

    4.9

    Cost

    4.8

    Willing to Refer

    4.9

    Reviewers in Ontario commend Purple Sales for their comprehensive approach to B2B marketing, including inbound/outbound campaigns, CRM optimization, and targeted outreach. They appreciate the team's proactive communication, innovative strategies, and consistent achievement of sales and lead generation goals.
    Read Local Reviews
    View Profile Visit Website

  • Featured

    What are Featured Providers?

    SupportYourApp Logotype

    SupportYourApp

    4.8 87 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    20% AI Agents +2 services
    15% Back Office Outsourcing
    5% Data Annotation Services

    SupportYourApp is a customer service center specializing in Contact Center Services, providing comprehensive solutions including Customer Support Services, Phone Support, and Telephonic Support. Across various reviews, clients praised their efficiency and adaptability, with many noting their proactive approach and commitment to client schedules. Approximately 90% of reviews highlighted their ability to handle high volumes of customer inquiries effectively.

    See all 87 projects

    Reviews mention Meets deadlines

    SupportYourApp has received consistently positive feedback regarding their ability to meet deadlines across various projects. Clients have highlighted their strong project management capabilities, noting that the team is well-organized and proactive in communication. One client emphasized their consistent delivery of expected outcomes and timely responses, stating, 'very proactive, always timely response.' Another remarked, 'they meet deadlines consistently,' showcasing their reliability and commitment to project timelines.
    • Customer Support Services for IT Company
      5.0 Jul 22, 2025

      I found working with SupportYourApp management a great experience - very proactive, always timely response, great ability to deliver expected outcome and very pleasant to talk to.

      Read Full Review
    • Customer Service Outsourcing for Enterprise Health Platform
      5.0 Mar 20, 2026

      The team demonstrates strong project management capabilities, with clear planning, structured follow-ups, and proactive communication. They are well-organized, meet deadlines consistently, and ensure alignment with our internal teams. Their ability to anticipate risks, adapt to changes, and drive execution efficiently has been key to the success of our collaboration.

      Read Full Review
    Read All Reviews
    5 of 8 reviews are 5 stars
    1 new review for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 8 times in the past 6 months

    In the last six months, client feedback for SupportYourApp has been predominantly positive, highlighting effective communication, responsiveness, and adaptability. For instance, one client noted the successful handling of increased support requests and consistent delivery, while another emphasized the seamless integration of SupportYourApp's team with their internal operations. However, one review expressed significant dissatisfaction due to a lack of accountability and efficiency, indicating areas for improvement. Overall, clients appreciate the company's commitment to operational excellence and customer satisfaction.
    Read 8 Recent Reviews
    30 of 33 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Water & Energy Metering Company

    5.0 — SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving. Read more
    Read 33 Reviews

    More responsive than most other service providers

    SupportYourApp is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website
    six eleven global services Logotype

    six eleven global services

    4.8 10 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing

    six eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.

    See all 10 projects

    Reviews mention High-quality work

    Clients consistently commend Six Eleven Global Services for their high-quality work and professional management. One client highlighted an impressive project accuracy rate of 95% to 99%, while another noted their effective communication and responsiveness. Overall, feedback emphasizes the company's commitment to quality and flexibility, with clients appreciating their ability to meet specific goals while delivering exceptional service.
    • BPO Services for Logistics & Supply Chain Company
      5.0 Apr 25, 2023

      Six eleven maintains the project accuracy over 95%, even 99%, which is a very impressive score. The team provides the best services they can and communicate actively & politely for any changes.

      Read Full Review
    • Customer Service BPO for Remote Monitoring Company
      5.0 Feb 13, 2023

      They're distinguished by flexibility, concern to improve the processes, and mindset of quality.

      Read Full Review
    Read All Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight six eleven global services' competitive pricing and strong value for money. One client noted that their pricing fit the budget and provided good value, while another emphasized significant cost savings without compromising quality. The overall sentiment is positive, with multiple reviews praising their effective communication and high-quality service relative to cost, indicating a strong alignment with client expectations and needs.
    Read All Reviews

    More responsive than most other service providers

    six eleven global services is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (6) Canada (1) Malaysia (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 4 time zones:

    • Central Standard Time (CST)
    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    • Mountain Standard Time (MST)
    View Profile Visit Website
    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Hamilton, Canada

    Services provided

    35% Call Center Services
    55% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.

    See all 26 projects
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Clients generally express satisfaction with Simply Contact's cost-effectiveness and value for money, highlighting their competitive pricing and quality of service. For instance, one client noted they received 'good value for cost' while another emphasized that their pricing 'fit our budget.' However, some reviews also mentioned room for improvement in their pricing strategy. Overall, the sentiment is positive, with many clients appreciating the balance between affordability and service quality.
    Read All Reviews

    View projects from:

    Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

    This provider is fluent in 17 languages:

    • English
    • Spanish
    • Arabic
    • Russian
    • German
    • French
    • Italian
    • Polish
    • Ukrainian
    • Romanian
    • Dutch
    • Czech
    View all languages

    This provider is available in 12 time zones:

    • Middle East Time (MET)
    • Gulf Standard Time (GST)
    • Greenwich Mean Time (GMT)
    • Arabia Standard Time (AST)
    • Central African Time (CAT)
    • Eastern African Time (EAT)
    • Israel Daylight Time (IDT)
    • Central European Time (CET)
    View all time zones
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  • Top Virtual Assistant Logotype

    5.0 72 reviews
    Premier Verified Clutch Guarantee
    $1,000+
    Undisclosed
    50 - 249
    Toronto, Canada

    Services provided

    10% Call Center Services
    30% Back Office Outsourcing
    30% Content Writing Services +2 services
    20% Search Engine Optimization
    10% Social Media Marketing

    Top Virtual Assistant is a company specializing in Contact Center Services and Customer Support Services, providing solutions such as Inbound and Outbound Call Center management. Reviews highlight their professional and flexible approach, with over 85% of feedback noting improved customer response times and satisfaction. Their ability to integrate seamlessly with clients' existing systems and processes is frequently praised, enhancing efficiency across various industries.

    See all 72 projects
    12 of 12 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Support Services for Life Insurance Company

    5.0 — Top Virtual Assistant provided customer support services for a life insurance firm. The team responded to emails and live chats, resolved basic issues, escalated complex cases, and documented all Read more
    Read 12 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (21) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently praise Top Virtual Assistant for their exceptional value and cost-effectiveness. Feedback highlights that their services deliver high-quality results, with one client noting a 20-30% increase in leads, while others emphasize the reliability and efficiency of their support. Many reviews mention that the pricing aligns well with the quality of service provided, indicating a strong sentiment that clients receive substantial value for their financial investment.
    Read All Reviews

    More responsive than most other service providers

    Top Virtual Assistant is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (14) Canada (7) Australia (1) England (1)

    This provider is available in 37 time zones:

    • Colombia Time (COT)
    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Gulf Standard Time (GST)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    View all time zones
    View Profile Visit Website

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  • ContactPoint 360 Logotype

    4.8 6 reviews
    Premier Verified
    $1,000+
    $25 - $49 / hr
    1,000 - 9,999
    Toronto, Canada

    Services provided

    41% Call Center Services
    29% Customer Service Outsourcing
    19% Back Office Outsourcing +1 service
    11% Sales Outsourcing

    ContactPoint 360 is a global customer experience and outsourcing company offering a range of Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and back-office operations. Reviews highlight their strong project management, quick scalability, and outstanding customer service, with 100% of reviewers noting improved customer satisfaction and response times. Their adaptability and alignment with client processes stand out.

    See all 6 projects

    Industry Experience

    ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Automotive Consumer products & services

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight ContactPoint 360's competitive pricing and strong value for money. For instance, one client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the company provided 'great culture fit' and 'good value for cost.' Overall, the feedback reflects a positive sentiment towards the company's affordability and the quality of services provided, solidifying their reputation as a cost-effective solution.
    Read All Reviews

    View projects from:

    Armenia (1) Canada (1) Costa Rica (1) Czech Republic (1) Estonia (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 38 time zones:

    • Colombia Time (COT)
    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Gulf Standard Time (GST)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    View all time zones

    Review Rating from Clients

    4.0/5.0

    Quality

    4.5

    Schedule

    5.0

    Cost

    3.5

    Willing to Refer

    4.5

    Reviewers in Toronto emphasize ContactPoint 360's strong project management, professionalism, and adaptability in providing CX, BPO, and digital transformation services. They value the company's quick scaling capabilities and focus on quality and measurable results.
    Read Local Reviews
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  • Task Virtual Logotype

    5.0 77 reviews
    Premier Verified Clutch Guarantee
    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    10% Call Center Services
    40% Back Office Outsourcing
    20% Sales Outsourcing +2 services
    20% Search Engine Optimization
    10% Data Annotation Services

    Task Virtual is a company specializing in Customer Support Services and Inbound Call Center solutions. The reviews highlight their seamless integration into existing operations, professionalism, and commitment to improving client workflows. Approximately 95% of feedback emphasizes their responsiveness and efficiency, while around 90% praise their ability to blend empathy with telephonic support, enhancing patient and customer experiences.

    See all 77 projects
    5 of 5 reviews are 5 stars
    2 new reviews for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 5 times in the past 6 months

    In the last six months, Task Virtual has received positive feedback for their adaptability and seamless integration into clients' operations. Clients highlighted their efficient handling of administrative tasks, improved communication processes, and reliable support in SEO and sales activities. Notable praise was given for their responsiveness and project management, with one client stating they felt like a genuine extension of their team. Areas for improvement included enhancing initial onboarding processes, but overall sentiment remains highly favorable.
    Read 5 Recent Reviews

    Industry Experience

    Task Virtual has demonstrated strong expertise across various industries, including Retail, Information Technology, Healthcare, Consumer Products, Financial Services, Education, Advertising, and Arts. Feedback highlights their strengths in operational efficiency, customer service, and SEO capabilities. Clients from the healthcare and IT sectors particularly praised their adaptability and integration into existing workflows. Overall sentiment is positive, emphasizing Task Virtual's ability to significantly reduce workloads and enhance service quality, making them a suitable partner for organizations seeking reliable support in administrative and operational tasks.

    Read All Reviews

    Select Industry to see insights

    Business services Arts, entertainment & music Information technology Beauty & Cosmetics IT Services Legal Healthcare Financial services Consumer products & services Education Retail Advertising & marketing

    View projects from:

    United States (7) Canada (4) Ireland (3) Australia (1) Germany (1) Italy (1) England (1)

    This provider is fluent in 7 languages:

    • English
    • Spanish
    • French
    • Bengali
    • Hindi
    • Panjabi
    • Sindhi

    This provider is available in 12 time zones:

    • Middle East Time (MET)
    • India Standard Time (IST)
    • Central European Time (CET)
    • Central Standard Time (CST)
    • Eastern European Time (EET)
    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    • Australia Central Time (ACT)
    View all time zones

    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Reviewers in Toronto commend Task Virtual for their ability to handle complex SEO and virtual assistant tasks, resulting in increased engagement and streamlined workflows. They appreciate their proactive approach, clear communication, and dedication to exceeding expectations.
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  • Pathway Communications Logotype

    Not yet reviewed

    Verified
    $1,000+
    $150 - $199 / hr
    50 - 249
    Markham, Canada

    Services provided

    30% Call Center Services
    35% IT Managed Services
    20% Cybersecurity +1 service
    15% Cloud Consulting & SI

    IT managed services company Pathway Communications is in Markham, Canada and Victoria, Canada. Their services include IT managed services and Call Center Services.

    Read more
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  • Swivelt Logotype

    5.0 2 reviews
    $100,000+
    Undisclosed
    10 - 49
    Oakville, Canada

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Back Office Outsourcing +2 services
    10% Pay Per Click
    10% Search Engine Optimization

    Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

    See all 2 projects

    Industry Experience

    Swivelt has demonstrated expertise primarily in the Information Technology and Software industries. Clients praised their effectiveness in developing a new CRM tool, enhancing sales team productivity, and executing successful B2B marketing strategies to boost brand awareness. Feedback indicates a strong focus on quality, creativity, and effective communication, leading to positive outcomes and client satisfaction. Swivelt's strengths make them a suitable partner for projects in technology-driven environments and marketing initiatives.

    Read All Reviews

    Select Industry to see insights

    Software Information technology

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients express high satisfaction with Swivelt's cost and value for money, highlighting effective solutions that justify their investment. One client noted that the CRM tool developed significantly eased their sales team's workflow, while another praised the rapid increase in brand awareness and lead generation within just 15 days. Overall, feedback reflects a perception of quality work delivered at a competitive price, with no reported areas for improvement.
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    View projects from:

    Indonesia (1) Malaysia (1)

    Oakville, Canada

    1155 North Service Road, West, Unit 11, Suite #16
    Oakville, Canada L6M 3E3

    10 - 15

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  • Featured

    What are Featured Providers?

    Virtual Sales Limited Logotype

    Virtual Sales Limited

    4.8 21 reviews
    Premier Verified
    $1,000+
    $50 - $99 / hr
    10 - 49
    Serves Hamilton, Canada

    Services provided

    50% Call Center Services
    50% Sales Outsourcing

    Virtual Sales Limited is a telemarketing service firm specializing in outbound call center and customer support services. The company has received overwhelmingly positive feedback, with clients praising its timely project management, industry expertise, and effective communication. Approximately 80% of reviewers commend their ability to secure meetings and generate leads, highlighting their role in enhancing business pipelines and market reach.

    See all 21 projects
    4 of 6 reviews are 5 stars
    2 new reviews for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 6 times in the past 6 months

    In the past six months, Virtual Sales Limited has received positive feedback for their efficiency and flexibility in lead generation and appointment-setting services. Clients praised their ability to secure meetings, with one noting an average of 3 meetings per week leading to a substantial pipeline. Another client highlighted their seamless integration into the team and impressive communication. Overall, the sentiment is very favorable, with minimal suggestions for improvement, primarily regarding industry-specific expertise.
    Read 6 Recent Reviews

    More responsive than most other service providers

    Virtual Sales Limited is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    England (10) United States (4) Bulgaria (1) Croatia (1) France (1)
    View Profile Visit Website
    Valoris Center Logotype

    Valoris Center

    4.9 15 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Hamilton, Canada

    Services provided

    50% Call Center Services
    20% Customer Service Outsourcing
    15% Back Office Outsourcing +1 service
    15% CRM Consulting and SI

    Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

    See all 15 projects
    1 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    In the past six months, Valoris Center has received positive feedback for their punctual project management and effective customer support. Clients, such as the Quality Manager of BRT SPA, highlighted their impressive reaction time to needs and understanding of customer requirements. The company was praised for its good cultural fit and value for cost. Overall, the sentiment is highly favorable, with no noted areas for improvement at this time.
    Read 1 Recent Review
    7 of 9 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center & Sales Services for FinTech Platform Co

    5.0 — Valoris Center was hired by a fintech platform company to manage their outbound service and sales campaign. The team handled the client's welcome calls and encouraged customers to order a physical Read more
    Read 9 Reviews

    More responsive than most other service providers

    Valoris Center is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Romania (8) Austria (1) Croatia (1) Italy (1) Russia (1)
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    Assistring LLC Logotype

    Assistring LLC

    5.0 16 reviews
    Verified
    $1,000+
    < $25 / hr
    50 - 249
    Serves Hamilton, Canada

    Services provided

    20% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing +2 services
    10% AI Agents
    10% HR Outsourcing

    Assistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.

    See all 16 projects

    Reviews mention Innovative

    The sentiment of innovation regarding Assistring LLC is strongly positive, as clients consistently praised their unique approaches and solutions. For instance, the Chief Customer Officer of Krispy Kreme highlighted their ability to find 'new ways to increase efficiencies,' while the Director of Service Operations at GEICO noted their 'focus on continuous improvement and innovation.' Overall, clients were impressed with Assistring LLC's commitment to innovative technologies, which significantly enhanced operational efficiency and customer satisfaction across various projects.
    • Customer Service Outsourcing & Email Mktg for Wholesale Co
      4.5 Oct 4, 2024

      The customer return rate increased very high and in a short time. Most of the orders that were left in that cart were receiving calls and live support so they made their purchase. My revenue increased significantly and now I don't have to wake up at night to answer customers because Assistring is giving me 24/7 service. I have seen significant impact on my business due to the world class service from them. Every customer is happy and every call gets picked in less than a minute.

      Read Full Review
    • Customer Service Outsourcing & Email Mktg for Wholesale Co
      4.5 Oct 4, 2024

      The services they are providing are 24/7. I have access to their portal so I can see how many calls came in and how many were answered. All the recordings are also in the software so I can listen to what they talked and how they talked. They have a good ticketing system that allows me to check if I need to reply to that email. I am satisfied with AssistRing.

      Read Full Review
    • Customer Service Outsourcing & Email Mktg for Wholesale Co
      4.5 Oct 4, 2024

      Their 24/7 support. their cheap call rates. better service, account manager is assigned to me. Their software especially. their new ideas which they sent weakly to increase my business value. Better email templates. live support to my customers who need help placing an order.

      Read Full Review
    • Call Center Services for Insurance Services Company
      5.0 Oct 17, 2024

      Through their unique techniques and solutions, we were able to effectively address customer concerns, enhance the efficiency of our customer service operation, and promote long term relationships with our clients. Their focus on continuous improvement and innovation played an important role in the success of our partnership with them. By staying ahead with strategic problem-solving techniques, preventive measures, and ongoing training, Assistring LLC can further enhance its capabilities and attain the position of leading provider of call center services among competitors.

      Read Full Review
    • Call Center Services for Party Goods Retailer
      5.0 Oct 14, 2024

      We were impressed with Assistring LLC advancement in technology which played a vital role in the project's success. Their technology platform optimized our operations, enhanced productivity, and provided vital customer insights and analytics. Enabling smooth integration into our systems and still enabling effective customer experience.

      Read Full Review
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    Industry Experience

    Assistring LLC has demonstrated strong expertise in various industries including Retail, Real Estate, Utilities, Insurance, Hospitality, and Consumer Products. Clients have consistently praised their effective multichannel customer service capabilities, improved operational efficiency, and impact on customer satisfaction ratings across these sectors. Particularly in Retail, they have enhanced sales performance and customer experience, while in Utilities and Insurance, they have effectively managed customer inquiries and support. Overall sentiment indicates high satisfaction and a reliable partnership across all industries.

    Read All Reviews

    Select Industry to see insights

    Retail Real estate Utilities Insurance Consumer products & services Hospitality & leisure

    View projects from:

    United States (6) England (5) Poland (1)
    $1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.

    Customer Support call

    Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.
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  • Professional Prospecting Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Caledonia, Canada

    Services provided

    100% Sales Outsourcing

    Professional Prospecting is a Sales Outsourcing company. They are located in Caledonia, Canada and have midsize team. They provide Sales Outsourcing.

    Read more
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  • DependableIT Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Hamilton, Canada

    Services provided

    100% Call Center Services

    DependableIT is a phone answering service. Their midsize team is in Hamilton, Canada. Their services include Call Center Services.

    Read more
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  • Featured

    What are Featured Providers?

    A-SALES AB Logotype

    A-SALES AB

    4.9 83 reviews
    Premier Verified
    $1,000+
    $200 - $300 / hr
    50 - 249
    Serves Hamilton, Canada

    Services provided

    10% Call Center Services
    80% Sales Outsourcing
    10% Email Marketing

    A-SALES AB is a telemarketing service provider specializing in outbound call center and customer support services. They consistently deliver high-quality pipeline generation and meeting bookings, with 100% of reviews noting excellent project management and responsiveness. Clients appreciate their tailored, strategic approach and consistent, proactive communication, leading to measurable business growth and successful sales outcomes in competitive markets.

    See all 83 projects

    Reviews mention Innovative

    A-SALES AB has received positive feedback for their innovative approach in lead generation and client acquisition. Clients highlighted their proactive mindset, stating they were 'always looking for ways to innovate' and appreciated the 'innovative thinking' that contributed to effective campaigns. Notably, one client mentioned the scheduling of high-quality meetings with previously unreachable brands, which exceeded their expectations. Overall, the sentiment regarding innovation is highly favorable, indicating A-SALES AB's capability to adapt and improve strategies effectively.
    • Sales Appointment Setting for Optimization Strategy Company
      5.0 Jun 24, 2024

      I really enjoyed working with them, genuinely. They are down to earth, and are always looking for ways to innovate, improve campaigns, book more meetings.

      Read Full Review
    • Lead Generation for Digital Marketing Agency
      5.0 Mar 29, 2024

      We appreciated their proactive approach, clear communication, and innovative thinking.

      Read Full Review
    Read All Reviews
    22 of 23 Call Center Services reviews are 5 stars
    7 new reviews for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Sales Outsourcing Services for E-Commerce Fulfillment Co

    5.0 — A-SALES AB provides sales outsourcing services for an e-commerce fulfillment company. The team is responsible for helping the client break into the Western market through cold emails and cold calls. Read more
    Read 23 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (22) $10,000 to $49,000 (15)

    What Clients Have Said

    A-SALES AB is frequently praised for its competitive pricing and overall value for money. Clients have noted that the company's services fit within their budget while delivering impressive results, such as generating qualified sales meetings and leads. One client highlighted that A-SALES AB's pricing aligned well with their financial constraints, contributing to a successful partnership. Overall, the sentiment is overwhelmingly positive, with many clients expressing satisfaction with the return on investment achieved through A-SALES AB's efforts.
    Read All Reviews

    View projects from:

    United States (18) Sweden (12) Norway (7) England (5) Australia (5) India (4) Germany (2) Finland (2) Italy (1) Poland (1) Cyprus (1) Japan (1) Netherlands (1) Canada (1) Philippines (1) France (1) Singapore (1) Slovenia (1) Belgium (1) United Arab Emirates (1) Armenia (1) Austria (1)
    View Profile Visit Website
    Appointment Setter Online Logotype

    Appointment Setter Online

    5.0 54 reviews
    Premier Verified
    $1,000+
    Undisclosed
    1,000 - 9,999
    Serves Hamilton, Canada

    Services provided

    20% Call Center Services
    55% Sales Outsourcing
    25% Back Office Outsourcing

    Appointment Setter Online is a company specializing in outbound and inbound call center services, including appointment setting, prospect outreach, and lead qualification. Across their reviews, clients have praised their professionalism, consistency, and ability to deliver high-quality, sales-ready appointments, with nearly 100% positive feedback. Approximately 80% of reviewers highlighted their effective project management and responsiveness, contributing to improved sales pipelines and conversion rates.

    See all 54 projects
    4 of 4 reviews are 5 stars
    2 new reviews for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 4 times in the past 6 months

    Recent reviews for Appointment Setter Online reflect a consistently positive sentiment, highlighting their effective lead generation and appointment-setting services. Clients, such as the Director of Saihaj Tax Service, noted a significant increase in scheduled meetings and improved lead quality. The Marketing Manager of PA Electrical Commissioning praised their structured project management and ability to deliver relevant leads, enhancing conversion rates. Overall, clients emphasize the company's professionalism, persistence, and commitment to understanding their unique business needs.
    Read 4 Recent Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (24) $50,000 to $199,999 (8) Less than $10,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently praise Appointment Setter Online for offering good value for their cost, highlighting their ability to deliver qualified leads and appointments efficiently. For instance, one client noted they chose the company due to its 'good value for cost' and experienced a significant increase in scheduled meetings. Overall, feedback reflects a strong sentiment regarding the company's pricing strategy, with many clients expressing satisfaction with the return on investment and the quality of service provided.
    Read All Reviews

    View projects from:

    New York City, New York (2) Dover, Delaware (1) Orlando, Florida (1) Austin, Texas (1) Houston, Texas (1) Chicago, Illinois (1) Seattle, Washington (1) Pittsburgh, Pennsylvania (1) Wellington, Colorado (1)
    2 of 2 Hamilton-based reviews are 5 stars
    $10,000 – $49,000 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Customer Services & Sales Outsourcing for Resume Writing Co

    5.0 — A resume company has hired Appointment Setter Online to manage their calls, chats, and emails. The team has also made outbound calls and answered the inquiries. Currently, they answer calls in the Read more
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  • One Touch Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Oakville, Canada

    Services provided

    47% Call Center Services
    25% Back Office Outsourcing
    18% Customer Service Outsourcing +1 service
    10% Sales Outsourcing

    Small answering service One Touch Solutions, is based in Oakville, Canada and Plainview, New York. The team provides Call Center Services and Back Office Outsourcing.

    Read more
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  • The Sales Factory Logotype

    4.5 24 reviews
    $25,000+
    Undisclosed
    50 - 249
    Toronto, Canada

    Services provided

    15% Call Center Services
    70% Sales Outsourcing
    15% Market Research

    The Sales Factory specializes in Contact Center Services, focusing on lead generation, outbound call center activities, and telemarketing services. The company consistently receives positive feedback, with reviewers praising its professionalism, responsiveness, and ability to integrate with client systems. Notably, 100% of reviews highlight The Sales Factory's effective communication and project management, with many clients experiencing increased lead volumes and improved conversion rates.

    See all 24 projects

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $50,000 to $199,999 (4) Less than $10,000 (1)

    What Clients Have Said

    The Sales Factory is frequently recognized for its competitive pricing and strong value for money, with clients noting that its services fit well within budget constraints. For instance, one client highlighted 'good value for cost' as a deciding factor for engagement, while another mentioned the 'pricing fit our budget' as a significant aspect of their satisfaction. Overall, the sentiment is predominantly positive, emphasizing the company's ability to deliver quality results relative to its pricing structure.
    Read All Reviews

    More responsive than most other service providers

    The Sales Factory is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (15) Canada (7) Israel (1)
    1 of 2 Hamilton-based review is 5 stars
    Unknown avg. project cost for Call Center Services services in Hamilton

    Hamilton-based Call Center Services project highlight

    Call Center & Lead Gen Services for Logistics Co

    4.5 — The Sales Factory provided lead generation services for a logistics company. The team was responsible for cold calling, emailing, and sourcing new leads to pass to the client's sales Read more
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  • 24H Virtual Logotype

    5.0 13 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada

    Services provided

    50% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +1 service
    10% Sales Outsourcing

    24H Virtual is a company specializing in Contact Center Services, offering solutions such as Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Overall, their feedback is overwhelmingly positive, with clients praising their professional call handling and flexible services. Approximately 80% of reviews emphasize their strong communication and project management skills, highlighting their ability to efficiently manage call overflow and improve customer satisfaction.

    See all 13 projects

    Reviews mention Open to feedback

    The feedback regarding 24H Virtual's openness to feedback is largely positive. Clients appreciate their receptiveness to criticism and willingness to make necessary improvements, as noted in the review where the client stated, "they seem to be open and receptive to criticism, and they can fix things." However, there are areas for improvement, such as communication among agents and timely follow-ups. Overall, the sentiment reflects satisfaction with their adaptability and commitment to enhancing service quality.
    • Call Center Services for Real Estate Home Inspection Company
      4.5 May 13, 2021

      Moreover, they seem to be open and receptive to criticism, and they can fix things. As such, I’ll give them high marks. They’re willing to make improvements even if their service isn’t perfect. Overall, I have no hesitation in recommending 24H Virtual.

      Read Full Review
    • Call Center Services for Real Estate Home Inspection Company
      4.5 May 13, 2021

      For more long-term communications, we have monthly follow-up calls. During those calls, 24H Virtual tells me what they want from me, and I tell them what I want from them. After a month, we do another call to see how they’re performing and to compare our expectations with what has actually occurred. We also talk about how we can correct things and what we need to address from a budgeting point of view.

      Read Full Review
    • Call Center Services for Real Estate Home Inspection Company
      4.5 May 13, 2021

      In the past two months, I’ve been creating documents and scripts to help the team know how to receive certain calls. As we do this, we’ve realized that we need to consider more questions and situations. So far, we've created flow charts, FAQs, and other scripts to teach them how to address certain situations. Doing this doesn’t mean 24H Virtual falls short of their commitment to you. It only means that as a business owner, you need to write things down so they have a document or an FAQ to turn to so they know how to handle your business.

      Read Full Review
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    Industry Experience

    24H Virtual demonstrates strong expertise across various industries, including legal, financial services, real estate, hospitality, and wellness. Clients praise their responsive communication, project management, and the ability to enhance service quality and efficiency. Overall sentiment is positive, with particular strengths in customer service and call handling. They are well-suited for businesses needing 24/7 customer support, administrative assistance, and tailored service solutions, making them a versatile partner for diverse sectors.

    Read All Reviews

    Select Industry to see insights

    Legal Other Industry Financial services Business services Real estate Hospitality & leisure Wellness & Fitness Transportation

    View projects from:

    Canada (10) United States (3)
    2 of 2 Hamilton-based reviews are 5 stars
    Less than $10,000 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Call Answering Support for Law Firm

    5.0 — A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical Read more
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  • VoiceLogic.com Logotype

    4.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    25% Call Center Services
    50% Sales Outsourcing
    25% Customer Service Outsourcing

    VoiceLogic.com is a company specializing in Contact Center Services, offering comprehensive telemarketing and customer support services, including inbound and outbound call handling. The reviews indicate a strong emphasis on cost efficiency, with clients saving between $300 to $17,000 monthly. Reviewers frequently highlight the company's expertise and responsible staff, though some suggest improvements in availability and customer support. Overall, the feedback is predominantly positive, with clients appreciating the financial savings and efficiency gains.

    See all 3 projects

    Reviews mention Unique expertise

    The reviews indicate a positive sentiment regarding the company's unique expertise, particularly in resolving technology issues efficiently. One client noted, "They have a lot of expertise," highlighting their proficiency in handling computer-related problems. Additionally, the service's cost-effectiveness, saving the client $300 monthly, further underscores their specialized capabilities. Overall, clients appreciate the company's knowledge and effectiveness, though they suggest improvements in contact availability.
    • Customer and Tech Support for Telecommunications System
      2.5 Dec 24, 2017

      They help in talking to consumers. They have a lot of expertise. The availability of their expertise in consumer communication is a notable strength.

      Read Full Review
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    1 of 3 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Telemarketing for Government Organization

    5.0 — Read more
    Read 3 Reviews

    Industry Experience

    VoiceLogic.com has garnered positive feedback across the Telecommunications, Energy & Natural Resources, and Government sectors. In Telecommunications, clients appreciate their expertise in outbound services, noting significant cost savings. In Energy, they are recognized for enhancing call reception efficiency and customer service. Government clients commend their effectiveness in outbound sales and overall cost savings. The overall sentiment is favorable, highlighting their strengths in qualified personnel and operational efficiency, while suggesting improvements in customer support and call handling.

    Read All Reviews

    Select Industry to see insights

    Telecommunications Energy & natural resources Government

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) Less than $10,000 (1)

    What Clients Have Said

    Clients of VoiceLogic.com express a positive sentiment regarding the company's cost-effectiveness and overall value. For instance, one client noted a monthly savings of $300, while another reported savings between $10,000 and $17,000. Clients appreciate the competitive pricing structure, including short-term packages with discounts. However, some feedback indicates areas for improvement, such as customer support and call handling efficiency, which could further enhance the value proposition.
    Read All Reviews
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  • AnswerForce Logotype

    4.4 18 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Toronto, Canada

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    AnswerForce is a comprehensive contact center services provider, specializing in customer support, inbound call center, and telephonic support. The company has received overwhelmingly positive feedback, with approximately 90% of reviewers praising their responsiveness, adaptability, and professionalism. Their ability to tailor call handling scripts and manage complex customer interactions is frequently highlighted by clients from diverse industries.

    See all 18 projects

    Industry Experience

    AnswerForce has demonstrated expertise across various industries including Energy, Financial Services, Education, and Retail. Clients commend their effective call management, responsiveness, and the ability to customize scripts to fit unique needs. Overall sentiment is highly positive, particularly in the Energy and Financial sectors, where their services improved customer accessibility. However, there are mentions of challenges in the Utilities and IT sectors. Companies seeking reliable answering services and a high level of customer interaction may find AnswerForce particularly beneficial.

    Read All Reviews

    Select Industry to see insights

    Energy & natural resources Financial services Consulting Nonprofit Human Resources Education Information technology Business services Manufacturing Construction Retail Utilities IT Services

    Average Project Cost Breakdown

    Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

    What Clients Have Said

    Overall, clients express satisfaction with AnswerForce's pricing and value for money. Many reviews highlight that their costs are competitive compared to other services, providing robust features and responsive customer service. For instance, one client noted that AnswerForce's pricing fit their budget while offering greater functionality than previous providers. Another mentioned a significant ROI of 508%. However, a few clients suggested that prices could be lower, indicating mixed sentiments regarding cost-effectiveness.
    Read All Reviews

    Toronto, Canada

    99 Yorkville Avenue
    Toronto, Canada M5R 1C1

    76 - 100

    800 858 1426

    See All Locations (3)
    $50,000 – $199,999 avg. project cost for Call Center Services services in Hamilton

    Call Center Services project highlight

    Answering Service for Oil & Gas Service Company

    5.0 — AnswerForce serves as the answering service team across several locations for an oil and gas service company. The team handles incoming calls on a 24/7 basis. Read more
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  • MetCredit Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Mississauga, Canada

    Services provided

    100% Call Center Services

    MetCredit is a phone answering service established in 1973. Their team focuses on Call Center Services.

    Read more

    Mississauga, Canada

    E300 6860 Century Ave
    Mississauga, Canada L5N 2V8

    76 - 100

    1 905 819 8939

    See All Locations (4)
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  • Standard Marketing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Hamilton, Canada

    Services provided

    25% Sales Outsourcing
    20% Search Engine Optimization
    20% Social Media Marketing +2 services
    20% Web Design
    15% Logo

    Based in Hamilton, Canada, Standard Marketing is a Sales Outsourcing company. Founded in 2021, the team specializes in Sales Outsourcing and Social Media Marketing.

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  • Sprint Digital Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    50 - 249
    Oakville, Canada

    Services provided

    20% Branding
    20% Pay Per Click
    20% Sales Outsourcing +2 services
    20% Search Engine Optimization
    20% Web Development

    Branding company Sprint Digital was launched in 2021. Based in Oakville, Canada, the team focuses on Branding and Search Engine Optimization.

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  • Lead Generators International® Logotype

    4.6 15 reviews
    $10,000+
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Services provided

    65% Call Center Services
    15% Sales Outsourcing
    10% Email Marketing +1 service
    10% Market Research

    Lead Generators International® is a company specializing in outbound call center and telemarketing services aimed at generating leads and setting appointments. Reviews reflect a divided experience: approximately 70% of clients expressed satisfaction, citing effective project management and successful lead generation; however, 30% reported unmet expectations, particularly in project alignment and refund policies. The company is noted for its professionalism and client-focused approach, consistently delivering results in telephonic support and customer service center engagements.

    See all 15 projects

    Reviews mention Exceptional results

    Clients have consistently praised Lead Generators International for delivering exceptional results, often exceeding expectations. One notable instance highlighted a project where they transformed a declining customer base into a new revenue stream, exemplifying their commitment to under-promising and over-delivering. Their professionalism, methodical approach, and responsiveness were particularly commended, with clients expressing a strong willingness to recommend their services and engage in future projects.
    • Telesales & Customer Surveys for Cleaning Supplies Company
      5.0 Apr 4, 2019

      Their services were exemplary–they under promised and over delivered. In addition to beating all of our deadlines, they also delivered under budget. They were able to take our falling customer base and turn it into a new territory of opportunities, ramping up sales from nothing. They exceeded our expectations in every way and created a whole new revenue stream for us.

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    6 of 8 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation for Construction Company

    5.0 — Lead Generators International® was hired to generate leads for a construction company. They held cold calling campaigns, creating a list of contacts using ZoomInfo and the client's internal email Read more
    Read 8 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (8) Less than $10,000 (4) $50,000 to $199,999 (1)

    What Clients Have Said

    Client feedback regarding Lead Generators International® highlights a generally positive sentiment towards their cost and value for money. Clients appreciated the pricing structure, often noting it fit their budgets while delivering quality results. One client emphasized that the service provided 'good value for cost,' while another mentioned achieving significant sales growth that surpassed their investment. However, there was one negative review citing dissatisfaction with the service, which ultimately led to a request for a refund of the deposit paid.
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    Canada (14) United States (1)
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  • Gracious Tiles & Hardwood Flooring Logotype

    Not yet reviewed

    $100,000+
    Undisclosed
    2 - 9
    Oakville, Canada

    Services provided

    50% Sales Outsourcing
    50% Warehousing & Distribution

    Established in 2009, Gracious Tiles & Hardwood Flooring is a Warehousing & Distribution and Sales Outsourcing company. The team provides Warehousing & Distribution and Sales Outsourcing.

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  • Rezolves Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49
    Mississauga, Canada

    Services provided

    50% Call Center Services
    50% Customer Service Outsourcing

    Rezolves offers comprehensive Contact Center Services, including Customer Support Services, Inbound Call Center, and Outbound Call Center, as well as Telemarketing Services. Reviews highlight their professionalism, effective project management, and ability to deliver significant improvements in customer satisfaction, order processing efficiency, and digital marketing outcomes. Clients appreciate their holistic approach, data-driven strategies, and responsive communication.

    See all 1 projects

    Mississauga, Canada

    150-77 City Center Drive, Mississauga, ON L5B 1M5
    Mississauga, Canada L5B 1M5

    6 - 9

    +1 (416) 648-7581

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  • Tech Sales Funnel Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Milton, Canada

    Services provided

    60% Sales Outsourcing
    30% Email Marketing
    10% CRM Consulting and SI

    Tech Sales Funnel is a Sales Outsourcing company launched in 2022. The company provides Sales Outsourcing and Email Marketing.

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  • NCRi Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Mississauga, Canada

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing

    NCRi is an answering service company established in 2008. The firm focuses on Call Center Services and Back Office Outsourcing.

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  • Hey Stranger! Creative Studios Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    2 - 9
    Burlington, Canada

    Services provided

    20% CRM Consulting and SI
    20% Content Marketing
    20% Sales Outsourcing +2 services
    20% Search Engine Optimization
    20% Social Media Marketing

    Social media marketing company Hey Stranger! Creative Studios specializes in Social Media Marketing and Content Marketing. They are located in Burlington, Canada.

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  • Leadify Ninja Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Oakville, Canada

    Services provided

    45% Email Marketing
    45% Sales Outsourcing
    10% CRM Consulting and SI

    Headquartered in Oakville, Canada, Leadify Ninja is an Email Marketing company. Launched in 2023, the team specializes in Email Marketing and Sales Outsourcing.

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  • BringToMarket - US & Canada Expansion Services Logotype

    5.0 5 reviews
    $5,000+
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Services provided

    25% Sales Outsourcing
    20% HR Outsourcing
    15% Executive Search +4 services
    10% Demand Generation Marketing
    10% Marketing Strategy
    10% PEO/Employee Leasing
    10% Web Design

    BringToMarket - US & Canada Expansion Services is a business expansion and lead generation company that excels in digital transformation, brand establishment, and market penetration. Overall, the reviews are overwhelmingly positive, highlighting impressive results such as a 70% campaign open rate and significant reductions in manual tasks. Clients praised the company’s responsiveness, adaptability, and consultative approach, with over 90% expressing satisfaction and indicating no areas for improvement.

    See all 5 projects

    Reviews mention Experienced

    Clients have consistently praised BringToMarket for their experienced team and methodical approach to business expansion. Notable feedback highlights their adaptability and responsiveness, with one client noting the team's ability to quickly address needs and provide valuable guidance. Another client emphasized their strong organizational structure and iterative strategy, which contributed to successful market entry. Overall, the sentiment reflects high satisfaction with BTM's expertise, resulting in significant lead generation and successful project outcomes.
    • Social Media & Email Marketing for Software Company
      5.0 May 20, 2024

      The BTM team seamlessly integrated with our organization, working directly within our existing processes and solution. Their openness to feedback and continual drive to optimize day-to-day operations contributed to consistently improving results. BTM demonstrated a proactive approach by swiftly adapting their operations to meet our evolving needs, taking initiative to generate additional results and opportunities. I have nothing particular to say, BTM is an experienced team that delivers results and brings expertise to secure more meetings.

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    • GTM Strategy, Lead Gen, & Demand Gen Mktg for SaaS Company
      5.0 Nov 13, 2024

      The methodical approach and ability to execute and iterate quickly were impressive. Through our collaboration, we realized that careful planning and preparation are crucial for entering a new market. BTM’s experienced team brings the expertise needed to succeed in new regions.

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    Industry Experience

    BringToMarket has demonstrated expertise across several industries, including Software, Consumer Products & Services, Business Services, and IT Services. Clients commend their methodical approach, responsiveness, and ability to generate qualified leads, particularly in SaaS and digital transformation contexts. The overall sentiment is highly positive, with notable successes in improving brand awareness and operational efficiency. Potential clients in these sectors can expect strong support in market expansion and lead generation.

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    Select Industry to see insights

    Software Consumer products & services Business services IT Services

    Average Project Cost Breakdown

    $10,000 to $49,000 (4) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive BringToMarket as offering good value for money, with several reviews highlighting their cost-effectiveness and alignment with budget constraints. For instance, one client noted that BTM's pricing fit their budget while emphasizing the company's strong values. Another client praised the substantial reduction in manual tasks and improved customer experience, attributing these outcomes to BTM's efficient processes. Overall, the sentiment reflects satisfaction with the company's pricing relative to the quality and results delivered.
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    France (3) Greece (1) Réunion (1)
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  • Clever Digital Marketing Logotype

    5.0 3 reviews
    $10,000+
    Undisclosed
    10 - 49
    Vaughan, Canada

    Services provided

    35% Pay Per Click
    35% Sales Outsourcing
    30% Social Media Marketing

    Clever Digital Marketing is a digital marketing agency specializing in paid ad marketing, social media, and online marketing strategies. The company has received predominantly positive reviews, with approximately 90% of clients highlighting their professionalism, effective communication, and strong project management. However, about 10% mentioned a need for improved reporting structures. Overall, Clever Digital Marketing is praised for delivering strong ROI and tailored marketing strategies.

    See all 3 projects

    Reviews mention Understands their clients' needs

    Clever Digital Marketing demonstrates a strong understanding of client needs, as evidenced by their proactive management of retail promotions and effective communication. Clients appreciate the founders' involvement in strategy and execution, noting their low-maintenance partnership and alignment with business goals. One client highlighted their ability to operate independently while delivering impressive results, reinforcing overall positive sentiment towards their client-centric approach.
    • Marketing & Web Optimization for Retail Products Co.
      5.0 May 17, 2022

      We run retail promotions all year round that run for different lengths of time, and Clever understands and manages the whole process. At this point, they can run this program without us, working on their own. They’re very low-maintenance partners and strong communicators.

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    Industry Experience

    Clever Digital Marketing has demonstrated strong expertise across the Advertising & Marketing, Wellness & Fitness, and Retail industries. Clients commend their effective campaign management, communication, and ability to tailor strategies to specific business needs. The overall sentiment in Advertising & Marketing is highly positive, noting improved ad performance and ROI. In Wellness & Fitness, feedback highlights their impact on online sales. Retail clients appreciate the ability to track marketing effectiveness, indicating a consistent strength in optimizing digital presence across sectors.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Wellness & Fitness Retail

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clever Digital Marketing is perceived as providing strong value for money, with clients noting positive return on investment (ROI) and improved performance metrics. One client highlighted a significant investment of $400,000 CAD, emphasizing that their sales results surpassed those from other agencies. Another client appreciated the efficient communication and low-maintenance nature of the partnership, indicating that the cost aligns well with the results delivered. Overall, sentiment is positive, though some clients suggested improvements in reporting structures.
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    Review Rating from Clients

    5.0/5.0

    Quality

    4.5

    Schedule

    5.0

    Cost

    4.5

    Willing to Refer

    5.0

    Reviewers in Toronto highlight Clever Digital Marketing's ability to enhance ad performance and conversions through strategic paid campaigns. Clients appreciate their proactive communication, project management, and focus on client service, despite suggestions for improved reporting clarity.
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  • Peak Demand Logotype

    5.0 1 review
    $10,000+
    $200 - $300 / hr
    2 - 9
    Toronto, Canada

    Services provided

    30% Call Center Services
    30% AI Consulting
    30% Customer Service Outsourcing +2 services
    5% Search Engine Optimization
    5% Web Design

    Peak Demand is a specialized AI implementation company that excels in custom voice AI solutions for healthcare. Based on their reviews, 100% of feedback is positive, highlighting their technical expertise, responsive support, and alignment with client values. Their exceptional project management and seamless integration capabilities are frequently praised, making them a recommended partner for healthcare organizations seeking dedicated AI solutions.

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  • Seologist Logotype

    5.0 1 review
    $5,000+
    $100 - $149 / hr
    10 - 49
    Toronto, Canada

    Services provided

    15% Call Center Services
    15% Email Marketing
    10% AR/VR Development +6 services
    10% Advertising
    10% Content Marketing
    10% Public Relations
    10% Social Media Marketing
    10% UX/UI Design
    10% Web Development

    Seologist is an SEO agency praised for delivering exceptional and timely SEO services, helping clients achieve top search rankings efficiently. The feedback is overwhelmingly positive, with 100% of reviewers noting impressive results, effective collaboration, and professionalism. Clients commend their ability to exceed expectations, turning underperforming websites into high-traffic platforms, with no areas identified for improvement.

    See all 1 projects

    Industry Experience

    SEOlogist has demonstrated expertise primarily in the financial services sector, particularly in mortgage brokering. Clients report exceptional results, including improved online visibility and lead generation, often within weeks. The company's strengths include a deep understanding of competitive digital marketing landscapes, effective SEO strategies, and professional service. Overall sentiment from the financial services industry is highly positive, indicating that SEOlogist is well-suited for businesses seeking to enhance their online presence and attract customers.

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    Select Industry to see insights

    Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients express high satisfaction with SEOlogist's cost-effectiveness and value for money. One client noted that they received 'an army of knowledgeable and expert specialists at very reasonable costs,' leading to impressive results within weeks. The company's ability to deliver on time and often ahead of schedule further enhances their perceived value. Overall, the sentiment reflects that SEOlogist not only meets but exceeds client expectations while maintaining competitive pricing.
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    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Reviewers in Toronto emphasize Seologist’s expertise in SEO and website optimization, noting significant improvements in search visibility and brand presence. Clients commend their responsiveness, transparency, and success in generating organic traffic and leads quickly.
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  • REACH Logotype

    5.0 3 reviews
    $1,000+
    $50 - $99 / hr
    2 - 9
    Toronto, Canada

    Services provided

    35% Email Marketing
    15% Marketing Strategy
    10% AI Development +4 services
    10% Custom Software Development
    10% Low/No Code Development
    10% Market Research
    10% Sales Outsourcing

    REACH is a strategic consulting firm specializing in developing go-to-market strategies, lead generation, and automation using AI tools. The company is praised for its strong work ethic, organization, and timely delivery, with 100% of reviewers highlighting their effective project management. Clients report significant improvements in customer engagement and lead conversions, with no major areas for improvement mentioned.

    See all 3 projects

    Reviews mention Timely

    Clients consistently praise REACH for their timely delivery and responsiveness. One client noted that all items were delivered early and that REACH was quick to address questions, highlighting excellent follow-up. Another client confirmed that all deliverables were on time and met expectations. Overall, the sentiment regarding timeliness is overwhelmingly positive, indicating that REACH effectively manages project timelines and maintains strong communication throughout the process.
    • Marketing Strategy for Web & Mobile App Dev Company
      5.0 Jan 20, 2024

      Everything is delivered on time and as expected.

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    Industry Experience

    REACH has demonstrated expertise across various industries, including financial services, software, and marketing. Clients highlighted their strengths in automation, lead generation, and strategy development, achieving significant outcomes such as improved customer engagement and increased conversion rates. Overall, sentiment is highly positive, with clients praising REACH for their effective communication, proactive approach, and ability to align with client values, making them a suitable partner for businesses seeking innovative solutions in these sectors.

    Read All Reviews

    Select Industry to see insights

    Software Financial services Design

    View projects from:

    Canada (1) United States (1)

    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Reviewers in Toronto commend REACH for their proficiency in creating generative AI applications, noting their responsiveness and clear communication throughout complex projects. Clients appreciate their innovative mindset and dedication to meeting project goals on time.
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  • VereQuest Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada

    Services provided

    55% Call Center Services
    45% IT Strategy Consulting

    Phone answering service VereQuest is based in Toronto, Canada. The team focuses on Call Center Services and IT strategy consulting.

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  • AppointmentSetter Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49
    Toronto, Canada

    Services provided

    48% Call Center Services
    32% Sales Outsourcing
    20% Back Office Outsourcing

    AppointmentSetter is a company specializing in Contact Center Services, particularly focusing on Outbound Call Center and Telemarketing Services. Reviewers highlight their responsiveness and industry knowledge, with 100% of feedback indicating satisfaction with their ability to deliver on promises and customize solutions. Clients appreciate their adaptability and proactive communication, resulting in valuable new client interactions.

    See all 1 projects

    Industry Experience

    AppointmentSetter has demonstrated significant expertise in the financial services industry, particularly for insurance investment firms. Clients praise their responsiveness, tailored approach, and industry knowledge, which enhance client communications and prospecting efforts. The overall sentiment from this sector is positive, highlighting AppointmentSetter's ability to generate qualified leads and adapt to challenges, such as those posed by COVID-19, showing a commitment to client success.

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    Select Industry to see insights

    Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients generally perceive AppointmentSetter as offering good value for money, with one managing partner noting their investment of less than $10,000 led to approximately 50 new client communications. The company is praised for its flexibility in customizing services and responsiveness, fulfilling promises made during the engagement. Overall, the feedback reflects a positive sentiment regarding the cost-effectiveness of their offerings and the quality of service provided.
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    1 of 1 Hamilton-based review is 5 stars
    $10,000 – $49,000 avg. project cost for Call Center Services services in Hamilton

    Hamilton-based Call Center Services project highlight

    Voice Services for Life Insurance & Living Benefits Company

    5.0 — AppointmentSetter provides phone prospecting services for an insurance company. Their work is ongoing with creating new business opportunities. Read more
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  • AnswerPlus Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Toronto, Canada

    Services provided

    100% Call Center Services

    AnswerPlus is a phone answering service. In Toronto, Canada, the company was established in 1961. Their team focuses on Call Center Services.

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  • Monochromatic Partners Logotype

    5.0 1 review
    $5,000+
    $200 - $300 / hr
    2 - 9
    Toronto, Canada

    Services provided

    20% Business Consulting
    20% Fractional CMO Services
    20% Marketing Strategy +3 services
    20% Sales Outsourcing
    10% Branding
    10% Corporate Training & Coaching

    Monochromatic Partners is a strategic consultancy firm specializing in revenue growth strategies and business transformation. Their reviews reflect a 100% positive sentiment, with all clients praising their structured project management and commitment to understanding client contexts. Notably, 100% of reviewers highlighted their seamless integration as partners and their exceptional strategic value.

    See all 1 projects

    Industry Experience

    Monochromatic Partners has received positive feedback primarily from the consulting industry, where they excel in strategic advisory services, particularly in cybersecurity. Clients commend their structured project management, responsiveness, and deep commitment to understanding organizational contexts. The sentiment reflects trust and partnership, highlighting their ability to align with clients’ goals and cultural dynamics, making them a strong match for companies seeking comprehensive and strategic consulting solutions.

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    Select Industry to see insights

    Consulting

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients express high satisfaction with Monochromatic Partners, citing their structured project management and timely delivery as key strengths. One client highlighted their deep commitment to understanding business context, which enhanced the perceived value. Overall, feedback reflects that the company offers strong strategic value, making their services worth the investment. A client noted, 'Their approach was thoughtful... and they brought strong strategic value to the table,' indicating positive sentiment regarding cost-effectiveness.
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  • Tozcall Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Mississauga, Canada

    Services provided

    50% Call Center Services
    50% Unified Communications Consulting & SI

    Tozcall, a call center and unified communications consulting & SI company, was established in 2021. They focuses on Call Center Services and unified communications consulting & SI.

    Read more

    Mississauga, Canada

    55 Village Centre Place
    Mississauga, Canada L4Z 1S2

    1

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  • Qinetic Marketing Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Mississauga, Canada

    Services provided

    15% Call Center Services
    5% Affiliate Marketing
    5% Content Marketing +22 services
    5% Conversion Optimization
    5% Email Marketing
    5% Graphic Design
    5% Logo
    5% Mobile & App Marketing
    5% Social Media Marketing
    5% Web Design
    5% Web Development
    4% Custom Software Development
    4% E-Commerce Development
    4% Mobile App Development
    3% Digital Strategy
    3% Finance & Accounting Outsourcing (FAO)
    2% Corporate Photography
    2% IT Managed Services
    2% IT Staff Augmentation
    2% Other Application Development
    2% Other Design
    2% Other IT Consulting and SI
    2% Transcription
    2% Translation
    1% Other Digital Marketing

    Qinetic Marketing is a Mississauga, Canada-based call center company. They provide Call Center Services and Content Marketing.

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  • 3C Contact Services Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Vaughan, Canada

    Services provided

    46% Call Center Services
    31% Customer Service Outsourcing
    13% Back Office Outsourcing +1 service
    10% Sales Outsourcing

    3C Contact Services , a midsize phone answering service, is based in Vaughan, Canada. Their services include Call Center Services and Customer Service Outsourcing.

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  • Millenium1 Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Toronto, Canada

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1 service
    25% IT Managed Services

    Launched in 2013, Millenium1 Solutions is an IT managed services company. The company focuses on IT managed services and Call Center Services, and is large.

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  • RoundAssist Inc. Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    50 - 249
    Toronto, Canada

    Services provided

    20% Call Center Services
    20% BI & Big Data Consulting & SI
    20% CRM Consulting and SI +2 services
    20% Custom Software Development
    20% IT Managed Services

    RoundAssist Inc., a big data analytics company, specialize in BI & big data consulting & SI and CRM consulting and SI. They were launched in 2005.

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  • Portage Sales Logotype

    5.0 13 reviews
    $10,000+
    $300+ / hr
    2 - 9
    Toronto, Canada

    Services provided

    50% Corporate Training & Coaching
    50% Sales Outsourcing

    Portage Sales is a strategic sales and leadership development firm offering tailored solutions to improve sales performance, team cohesion, and client engagement. Across their reviews, clients consistently report transformative outcomes, including sales growth of up to 40%, effective leadership training, and enhanced client interaction quality. Approximately 90% of reviews highlight Portage's personalized, empathetic approach and exceptional project management, with no significant areas for improvement noted.

    See all 13 projects

    Reviews mention Professional

    Clients consistently praise Portage Sales for their professionalism and effective project management. One client noted their organization and engagement, highlighting the empathetic yet practical approach of the team. The client reported transformative results, with a sales growth of 35% to 40%, attributing this success to Portage's strategic support. They emphasized Portage's ability to meet deadlines reliably and deliver substantial value, describing them as the most professional organization they have worked with.
    • Sales Coaching for Financial & Investment Congress
      5.0 May 9, 2024

      I loved working with Portage, it was super organized, super engaged, and just really empathetic .. warm, but also super practical. So you know, I felt like I could just share what our roadblocks were. For an organization like Portage that does probably more corporate work, bigger projects, I was really grateful that they were able to come and offer us something on the smaller side that fit for us. Peter and the team at Portage would always hit their deadlines without fail. I would see us working continually with Portage where we can and certainly continuing on the sales coaching.

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    Industry Experience

    Portage Sales has demonstrated expertise across various industries, including Hospitality & Leisure, Electric, Advertising & Marketing, Financial Services, and Software. Clients consistently commend their ability to enhance sales strategies, improve team performance, and adapt to unique industry needs. Overall sentiment is highly positive, with notable strengths in personalized training, strategic coaching, and strong project management. Potential clients in these sectors can expect a tailored approach that drives measurable results and fosters client engagement.

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    Select Industry to see insights

    Hospitality & leisure IT Services Software Electric Advertising & marketing Financial services Business services

    View projects from:

    Canada (9) United States (1)

    Review Rating from Clients

    4.9/5.0

    Quality

    4.8

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    4.9

    Ontario-based clients commend Portage Sales for their strategic insights, strong project management, and capacity to adapt quickly, resulting in measurable improvements in communication, customer understanding, and team performance across various industries.
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  • Data Axle, Inc Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Mississauga, Canada

    Services provided

    80% Sales Outsourcing
    20% Content Moderation Services

    Data Axle, Inc is a Sales Outsourcing company located in Mississauga, Canada. They offer Sales Outsourcing and Content Moderation Services and were founded in 1972.

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  • Call Centre Systems Inc. Logotype

    Not yet reviewed

    $1,000+
    $300+ / hr
    10 - 49
    Toronto, Canada

    Services provided

    25% Call Center Services
    30% Commercial Brokerage Services
    20% Customer Service Outsourcing +2 services
    15% Fulfillment
    10% Sales Outsourcing

    Call Centre Systems Inc. Is a Commercial Brokerage Services company. Founded in 1989, the company is in Toronto, Canada. Their services include Commercial Brokerage Services and Call Center

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  • REALQualified Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Toronto, Canada

    Services provided

    100% Sales Outsourcing

    REALQualified Inc., a Sales Outsourcing company, was launched in 2020. The team offers Sales Outsourcing and is headquartered in Toronto, Canada.

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  • Paradigm Quest Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Paradigm Quest is a Back Office Outsourcing and answering service company. Launched in 2005, the team provides Back Office Outsourcing and Call Center Services.

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  • TechHighway Systems Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Oakville, Canada

    Services provided

    20% Web Development
    10% API Development
    10% Application Testing +6 services
    10% Custom Software Development
    10% E-Commerce Development
    10% Mobile App Development
    10% Pay Per Click
    10% Sales Outsourcing
    10% Search Engine Optimization

    Launched in 2008, TechHighway Systems Inc. Is a small Oakville, Canada-based web development firm. Their services include Web Development and Search Engine Optimization.

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  • Empower Media Group Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Brampton, Canada

    Services provided

    20% Branding
    20% Pay Per Click
    20% Sales Outsourcing +2 services
    20% Search Engine Optimization
    20% Social Media Marketing

    Empower Media Group is a branding company launched in 2023. Their team specializes in Branding and Social Media Marketing.

    Read more
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  • MyMo Leads Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    2 - 9
    Toronto, Canada

    Services provided

    70% Sales Outsourcing
    20% Branding
    10% Other Marketing

    MyMo Leads is a small Toronto, Canada-based Sales Outsourcing company. The team specializes in Sales Outsourcing and Branding.

    Read more
    View Profile
  • Miratel Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Vaughan, Canada

    Services provided

    30% Call Center Services
    50% Back Office Outsourcing
    10% Customer Service Outsourcing +1 service
    10% Sales Outsourcing

    Founded in 2000, Miratel is a Back Office Outsourcing company. Their team offers Back Office Outsourcing and Call Center Services.

    Read more
    View Profile
  • Gatestone & Co. Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Toronto, Canada

    Services provided

    60% Call Center Services
    20% Customer Service Outsourcing
    20% Sales Outsourcing

    Established in 1978, Gatestone & Co. Is a phone answering service. The firm offers Call Center Services and Sales Outsourcing.

    Read more
    View Profile
  • SoftwareXprts Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Brampton, Canada

    Services provided

    10% Call Center Services
    10% API Development
    10% Custom Software Development +8 services
    10% E-Commerce Development
    10% Mobile App Development
    10% Robotics Process Automation
    10% Sales Outsourcing
    10% Web Design
    10% Web Development
    5% Digital Strategy
    5% Search Engine Optimization

    Launched in 2013, SoftwareXprts is a web design company. The team focuses on Web Design and Custom Software Development.

    Read more
    View Profile
  • Call Force Global Logotype

    Not yet reviewed

    $25,000+
    $200 - $300 / hr
    10 - 49
    Toronto, Canada

    Services provided

    100% Call Center Services

    Call center company Call Force Global is in Toronto, Canada. Founded in 2026, the team provides Call Center Services.

    Read more
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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Swivelt
2 Martal Group

List of the Top 2 Hamilton Call Center Companies & Voice Services

  1. Swivelt Logotype

    Swivelt

    $100,000+
    Undisclosed
    10 - 49
    Oakville, Canada

    Ability to deliver

    22.9/40.0
    16.2/20 Reviews
    1.3/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    30% Sales Outsourcing
    70% Other
    View Profile Visit Website
  2. Martal Group Logotype

    Martal Group

    $1,000+
    $25 - $49 / hr
    250 - 999
    Oakville, Canada

    Ability to deliver

    39.8/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    10% Call Center Services
    70% Sales Outsourcing
    20% Other
    View Profile Visit Website
  3. Professional Prospecting Logotype

    Professional Prospecting

    $1,000+
    < $25 / hr
    50 - 249
    Caledonia, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Sales Outsourcing
    View Profile Visit Website
  4. DependableIT Logotype

    DependableIT

    Undisclosed
    Undisclosed
    250 - 999
    Hamilton, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  5. One Touch Solutions Logotype

    One Touch Solutions

    $1,000+
    < $25 / hr
    10 - 49
    Oakville, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    47% Call Center Services
    10% Sales Outsourcing
    43% Other
    View Profile Visit Website
  6. Purple Sales Logotype

    Purple Sales

    $10,000+
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Ability to deliver

    34.4/40.0
    17.6/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    10% Call Center Services
    50% Sales Outsourcing
    40% Other
    View Profile Visit Website
  7. The Sales Factory Logotype

    The Sales Factory

    $25,000+
    Undisclosed
    50 - 249
    Toronto, Canada

    Ability to deliver

    34/40.0
    16.6/20 Reviews
    9.8/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    15% Call Center Services
    70% Sales Outsourcing
    15% Other
    View Profile Visit Website
  8. 24H Virtual Logotype

    24H Virtual

    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada

    Ability to deliver

    30.6/40.0
    16.2/20 Reviews
    9.3/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    50% Call Center Services
    10% Sales Outsourcing
    40% Other
    View Profile Visit Website
  9. VoiceLogic.com Logotype

    VoiceLogic.com

    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Ability to deliver

    19.7/40.0
    13/20 Reviews
    0/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    25% Call Center Services
    50% Sales Outsourcing
    25% Other
    View Profile Visit Website
  10. AnswerForce Logotype

    AnswerForce

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Toronto, Canada

    Ability to deliver

    31.2/40.0
    14.6/20 Reviews
    8.3/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    70% Call Center Services
    30% Other
    View Profile Visit Website
  11. Top Virtual Assistant Logotype

    Top Virtual Assistant

    $1,000+
    Undisclosed
    50 - 249
    Toronto, Canada

    Ability to deliver

    29.3/40.0
    19.2/20 Reviews
    4.7/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  12. MetCredit Logotype

    MetCredit

    $1,000+
    < $25 / hr
    50 - 249
    Mississauga, Canada

    Ability to deliver

    5.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  13. ContactPoint 360 Logotype

    ContactPoint 360

    $1,000+
    $25 - $49 / hr
    1,000 - 9,999
    Toronto, Canada

    Ability to deliver

    28.7/40.0
    16.4/20 Reviews
    4.8/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    41% Call Center Services
    11% Sales Outsourcing
    48% Other
    View Profile Visit Website
  14. Standard Marketing Logotype

    Standard Marketing

    Undisclosed
    Undisclosed
    2 - 9
    Hamilton, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  15. Sprint Digital Logotype

    Sprint Digital

    $1,000+
    $25 - $49 / hr
    50 - 249
    Oakville, Canada

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  16. Task Virtual Logotype

    Task Virtual

    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Ability to deliver

    28.6/40.0
    18/20 Reviews
    2.2/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    10% Call Center Services
    20% Sales Outsourcing
    70% Other
    View Profile Visit Website
  17. Lead Generators International® Logotype

    Lead Generators International®

    $10,000+
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Ability to deliver

    15.6/40.0
    15.6/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    65% Call Center Services
    15% Sales Outsourcing
    20% Other
    View Profile Visit Website

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Updated May 26, 2026
Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

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Guide to Call Center Outsourcing

Updated March 24, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing
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How To Hire a Call Center in 4 Steps

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Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

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