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Top Usability Testing Companies

A great digital product only succeeds when real people find it intuitive, accessible, and enjoyable. That’s where leading usability testing agencies come in—they uncover friction points and translate insights into actionable improvements. Clutch makes it easy to connect with trusted partners through thousands of verified client reviews, detailed case studies, and transparent ratings. Use the filters on this page to sort firms by budget, location, industry focus, and more, or explore top markets such as the United States, United Kingdom, and Canada. Every listing has been vetted by our research team, so you can hire with confidence and accelerate product success.
Ratings Updated: February 9, 2026
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15 Leaders 15 Contenders

17,074 Companies

User Experience Focus: Usability Testing

List of the Top Usability Testing Firms

  • Featured

    What are Featured Providers?

    QAlified Logotype

    QAlified

    4.9 20 reviews
    Premier Verified
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Montevideo, Uruguay

    Services provided

    100% Application Testing

    Focus Areas

    QAlified is a UX/UI design company that excels in user-centered design, delivering quality services and effective solutions for web applications. Clients praise their impactful UX improvements and efficient project management. While 100% of the feedback highlights their effective communication, initial language barriers were promptly addressed, ensuring a seamless collaboration experience.

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    Reviews mention Professional

    The overall sentiment regarding professionalism at QAlified is highly positive. Clients consistently highlight the team's efficiency and adaptability, with one client noting their 'experience and professionalism' and another emphasizing their 'willingness to help.' Feedback indicates effective communication, with regular meetings and timely project delivery. Notably, a client praised their collaborative approach, stating, 'Each idea was discussed, developed, and enriched,' reflecting a strong commitment to quality and client satisfaction.
    • IT Consulting & SI for Certification Exam Provider
      5.0 May 10, 2021

      I would definitely like to underline how efficient and professional the QAlified team has been acting from day one. Each idea that was proposed was discussed, developed and enriched. We have also enjoyed greatly how positive our exchanges have been, participating in conferences and events together, starting new projects together and always seeking greater quality, all the while remaining very friendly and pleasant.

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    • Functional Testing for Government Agency
      4.0 Feb 18, 2021

      Experience, professionalism. We were impressed by their skills in adapting to changes.

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    • Usability Testing for Music Education Application
      5.0 Feb 2, 2021

      They delivered perfectly on time every time. We had in-person meetings and we also used email. During the process, we were in contact pretty much every day. Not only were they professional, but they were also very willing to help and they worked on the testing with children.

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    • Performance Testing for ERP Solutions Company
      5.0 Dec 22, 2020

      They have a lot of knowledge. They helped our company to improve. They’re very professional. They have very specialized consultants.

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    0 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Web App UX for Lending Company

    4.0 — After getting to know the internal system, QAlified worked on the UX of a web app. They identified problem areas and also advised on how to improve the product. Read more
    Read 1 Review

    Industry Experience

    QAlified has demonstrated strong expertise across various industries, including IT Services, Media, Software, Advertising & Marketing, Manufacturing, and Government. Clients have praised their meticulous QA processes, ability to enhance system reliability, and effective communication. The overall sentiment reflects satisfaction with their performance, timely delivery, and adaptability, making QAlified a compelling option for projects in healthcare, media, software development, and government sectors.

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    Select Industry to see insights

    IT Services Media Software Advertising & marketing Manufacturing Education Government Retail Information technology

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (3) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight QAlified's competitive pricing and excellent value for money. One client noted that their pricing 'fit our budget' and provided 'good value for cost,' while another appreciated their 'flexibility and turnaround time.' Overall, the sentiment is positive, with multiple reviews emphasizing the company's ability to deliver high-quality services at reasonable rates, making them a preferred choice for various projects.
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  • Cubesharp Developers Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    10 - 49
    Himatnagar, India

    Services provided

    10% UX/UI Design
    25% Mobile App Development
    15% Web Development +6
    10% Branding
    10% Low/No Code Development
    10% Mobile & App Marketing
    10% Social Media Marketing
    5% Graphic Design
    5% Logo

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Cubesharp Developers is a web development company. Located in Himatnagar, India, the firm offers Web Development and Mobile App Development.

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  • StoryWorks Studio Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49
    Helsinki, Finland

    Services provided

    25% UX/UI Design
    20% Web Design
    15% Web Development +5
    10% AR/VR Development
    10% Content Marketing
    10% Low/No Code Development
    5% Ecommerce Marketing
    5% Other Digital Marketing

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    StoryWorks Studio is a web design company launched in 2019. The team focuses on Web Design and UX/UI Design and is in Helsinki, Finland.

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  • Betafore Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Dhaka, Bangladesh

    Services provided

    10% UX/UI Design
    10% Application Management & Support
    10% Branding +7
    10% E-Commerce Development
    10% Graphic Design
    10% Logo
    10% Other Application Development
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Established in 2022, Betafore is a branding firm. Based in Dhaka, Bangladesh, the team specializes in Branding and Social Media Marketing.

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  • Tikanga Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Mangaluru, India

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +7
    10% Digital Strategy
    10% Graphic Design
    10% Logo
    10% Marketing Strategy
    10% Packaging Design
    10% Print Design
    10% Social Media Marketing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Tikanga is a branding firm. Their small team is based in Mangaluru, India and provides Branding and Marketing Strategy. The agency was launched in 2020.

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  • Macford Digital Logotype

    Macford Digital

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    30% Web Development
    20% Social Media Marketing +4
    10% Graphic Design
    10% Low/No Code Development
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    35% Usability Testing
    45% User Research
    20% UX Strategy

    Macford Digital is a web development company. Established in 2020, the agency provides Web Development and Social Media Marketing.

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  • JANAQ Logotype

    Not yet reviewed

    $10,000+
    $25 - $49 / hr
    10 - 49
    Barranco, Peru

    Services provided

    10% UX/UI Design
    25% Custom Software Development
    15% Mobile App Development +6
    15% Web Development
    10% Social Media Marketing
    10% Web Design
    5% Architectural Design
    5% Content Marketing
    5% Digital Strategy

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    JANAQ is a small Barranco, Peru-based custom software development firm. The team offers Custom Software Development and Web Development.

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  • Techuapps Technologies Logotype

    Techuapps Technologies

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% Custom Software Development
    20% Web Development +5
    10% Advertising
    10% IoT Development
    10% Mobile App Development
    10% Other Application Development
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Launched in 2019, Techuapps Technologies is a custom software development company. The agency focuses on Custom Software Development and Web Development, and is small.

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  • ProtoHype Logotype

    Not yet reviewed

    $10,000+
    Undisclosed
    10 - 49
    Dubai, United Arab Emirates

    Services provided

    10% UX/UI Design
    25% AI Development
    20% AR/VR Development +4
    15% IoT Development
    10% Cybersecurity
    10% Mobile App Development
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Established in 2021, ProtoHype is an artificial intelligence firm. Their services include Artificial Intelligence and AR/VR development.

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  • SystemLabs Logotype

    Not yet reviewed

    $10,000+
    $100 - $149 / hr
    10 - 49
    Saint Helier, Jersey

    Services provided

    10% UX/UI Design
    45% IT Managed Services
    25% Web Development +1
    20% Cybersecurity

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    SystemLabs, an IT managed services company, was founded in 2018. The team offers IT managed services and Web Development and is headquartered in Saint Helier, Jersey.

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  • Southlake Consulting & Technology Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49
    Fort Worth, TX

    Services provided

    10% UX/UI Design
    5% AI Development
    5% Application Testing +26
    5% Architectural Design
    5% Blockchain
    5% Content Marketing
    5% Custom Software Development
    5% E-Commerce Development
    5% Email Marketing
    5% Mobile App Development
    5% Product Design
    5% Social Media Marketing
    5% Web Design
    5% Web Development
    3% Digital Strategy
    2% AR/VR Development
    2% Application Management & Support
    2% Graphic Design
    2% IT Strategy Consulting
    2% IoT Development
    2% Mobile & App Marketing
    2% Other Application Development
    2% Search Engine Optimization
    1% CRM Consulting and SI
    1% Cloud Consulting & SI
    1% ERP Consulting and SI
    1% Enterprise App Modernization
    1% Logo
    1% Other Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Southlake Consulting & Technology is a small user experience agency in Fort Worth, Texas and Lahore, Pakistan. Their services include UX/UI Design and Social Media Marketing.

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  • LabInTech Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Bangkok, Thailand

    Services provided

    10% UX/UI Design
    20% Mobile App Development
    10% Mobile & App Marketing +12
    5% Application Management & Support
    5% Application Testing
    5% Digital Strategy
    5% E-Commerce Development
    5% IT Strategy Consulting
    5% IoT Development
    5% Market Research
    5% Marketing Strategy
    5% Product Design
    5% Product Marketing
    5% Social Media Marketing
    5% Web Design

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    LabInTech is a mobile application development company founded in 2020. The company offers Mobile App Development and Mobile & App Marketing, and is small.

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  • W3 Dev LLC Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    New Delhi, India

    Services provided

    10% UX/UI Design
    10% Cloud Consulting & SI
    10% IT Managed Services +9
    10% IT Strategy Consulting
    10% Mobile App Development
    10% Pay Per Click
    10% Social Media Marketing
    10% Web Development
    5% Digital Strategy
    5% Email Marketing
    5% Product Design
    5% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    W3 Dev LLC is a small social media marketing firm founded in 2016. Their services include Social Media Marketing and Pay Per Click.

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  • EASY OUTDESK PTE LTD Logotype

    EASY OUTDESK PTE LTD

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    40% IT Staff Augmentation
    15% IT Managed Services +5
    10% Cloud Consulting & SI
    10% Web Design
    5% Custom Software Development
    5% Other IT Consulting and SI
    5% Social Media Marketing

    Focus Areas

    35% Usability Testing
    40% UX Strategy
    25% User Research

    EASY OUTDESK PTE LTD is an IT staff augmentation company. Their small team is located in Singapore, Singapore. Their services include IT staff augmentation and IT managed services.

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  • Paperclip Design Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Ahmedabad, India

    Services provided

    25% UX/UI Design
    20% Product Design
    15% Branding +6
    10% Logo
    10% Web Design
    5% Content Marketing
    5% Marketing Strategy
    5% Packaging Design
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    Founded in 2018, Paperclip Design is an user experience agency. The firm offers UX/UI Design and Product Design, and is small.

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  • Lunover Digital Private Limited Logotype

    Lunover Digital Private Limited

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    25% Web Design
    20% Web Development +9
    5% AI Development
    5% BI & Big Data Consulting & SI
    5% Custom Software Development
    5% E-Commerce Development
    5% IT Managed Services
    5% IT Strategy Consulting
    5% Mobile App Development
    5% Other IT Consulting and SI
    5% Product Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Founded in 2016, Lunover Digital Private Limited is a small web design agency located in Kathmandu, Nepal. Their team offers Web Design and Web Development.

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  • Hion Studios Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Old Perungalathur, India

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Custom Software Development +7
    10% Graphic Design
    10% Mobile & App Marketing
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Hion Studios is a small social media marketing firm. They provide Social Media Marketing and Content Marketing and were founded in 2022.

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  • Yes Helping Hand IT Solution Logotype

    Yes Helping Hand IT Solution

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    15% Custom Software Development
    15% Digital Strategy +5
    15% E-Commerce Development
    15% Search Engine Optimization
    10% Mobile App Development
    10% Social Media Marketing
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Yes Helping Hand IT Solution is a Digital Strategy company. Headquartered in Pokhara, Nepal, the team focuses on Digital Strategy and Search Engine Optimization.

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  • Eastern Tech Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Islamabad, Pakistan

    Services provided

    15% UX/UI Design
    20% Search Engine Optimization
    15% Architectural Design +4
    15% Logo
    15% Out of Home Design
    10% Branding
    10% Web Design

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Founded in 2020, Eastern Tech is a SEO company. The team provides Search Engine Optimization and UX/UI Design.

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  • Outthinkcoders Logotype

    Outthinkcoders

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% IT Staff Augmentation
    10% AR/VR Development +6
    10% CRM Consulting and SI
    10% ERP Consulting and SI
    10% IT Strategy Consulting
    10% Mobile App Development
    10% Search Engine Optimization
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Established in 2015, Outthinkcoders, a small IT staff augmentation company, is in Indore, India. Their team provides IT staff augmentation and Search Engine Optimization.

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  • Raadaa Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Abuja, Nigeria

    Services provided

    10% UX/UI Design
    20% Web Development
    15% Custom Software Development +6
    15% Mobile App Development
    15% Product Design
    10% Web Design
    5% Branding
    5% Graphic Design
    5% Search Engine Optimization

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Web development firm Raadaa is based in Abuja, Nigeria. Their services include Web Development and Product Design.

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  • Ontegra Logotype

    Not yet reviewed

    $25,000+
    $50 - $99 / hr
    10 - 49
    Cluj-Napoca, Romania

    Services provided

    10% UX/UI Design
    35% Web Development
    15% Mobile App Development +5
    10% API Development
    10% Application Testing
    10% Microservices Architecture Services
    5% AI Development
    5% DevOps Managed Services

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Launched in 2015, Ontegra is a small Cluj-Napoca, Romania-based website development firm. Their services include Web Development and Mobile App Development.

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  • 3mindslogiq Logotype

    3mindslogiq

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    40% Web Development
    10% E-Commerce Development +5
    10% Low/No Code Development
    10% Search Engine Optimization
    10% Social Media Marketing
    5% Content Writing Services
    5% Mobile App Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Founded in 2022, 3mindslogiq is a small website development company in Bahawalpur, Pakistan. Their team offers Web Development and Social Media Marketing.

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  • BirlTex Logotype

    BirlTex

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% Mobile App Development
    20% Web Development +5
    10% API Development
    10% Custom Software Development
    10% IT Managed Services
    10% Low/No Code Development
    10% Other Application Development

    Focus Areas

    35% Usability Testing
    40% UX Strategy
    25% User Research

    Founded in 2021, BirlTex is a software development firm. The team specializes in Custom Software Development and Web Development and is located in Nairobi, Kenya.

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  • Webermelon Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    চট্টগ্রাম, Bangladesh

    Services provided

    20% UX/UI Design
    50% Web Development
    20% Web Design +1
    10% Low/No Code Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Webermelon is a small web development company founded in 2020. Their team specializes in Web Development and Web Design.

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  • AuditsHQ Logotype

    AuditsHQ

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    15% UX/UI Design
    45% Conversion Optimization
    35% Web Design +1
    5% Product Design

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    AuditsHQ is a Conversion Optimization company. They are based in Mumbai, India. Their team specializes in Conversion Optimization and Web Design.

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  • Soft Build Infotech Pvt. Ltd. Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Ahmedabad, India

    Services provided

    15% UX/UI Design
    40% Mobile App Development
    30% Web Development +1
    15% AI Development

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Located in Ahmedabad, India, Soft Build Infotech Pvt. Ltd. Is an app development firm. The team specializes in Mobile App Development and Web Development.

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  • Ethio Clicks Logotype

    Ethio Clicks

    Not yet reviewed

    Undisclosed
    < $25 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% API Development
    20% HR Outsourcing +3
    20% Mobile App Development
    20% Web Development
    10% Staffing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Ethio Clicks is an Addis Ababa, Ethiopia-based website development firm. They offer Web Development and Mobile App Development.

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  • KeyStudioz Technologies Pvt. Ltd. Logotype

    KeyStudioz Technologies Pvt. Ltd.

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    30% Mobile App Development
    30% Web Development +6
    5% AR/VR Development
    5% Application Testing
    5% Blockchain
    5% E-Commerce Development
    5% IoT Development
    5% Wearable App Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Founded in 2018, KeyStudioz Technologies Pvt. Ltd. Is a website development firm. The agency focuses on Web Development and Mobile App Development, and is small.

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  • 1SmartMedia Logotype

    1SmartMedia

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% AI Consulting
    10% Advertising +8
    10% Branding
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development
    5% IT Staff Augmentation
    5% Marketing Strategy

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    1SmartMedia is an Advertising company. Their team is located in London, England and specializes in Advertising and Branding.

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  • Aroha Group Logotype

    Aroha Group

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Email Marketing +9
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development
    5% Digital Strategy
    3% Application Testing
    2% Product Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Headquartered in Manipal, India, Aroha Group is a social media marketing firm. They focus on Social Media Marketing and Content Marketing.

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  • Branding 360 Next Evolution Online Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Dubai, United Arab Emirates

    Services provided

    10% UX/UI Design
    10% Affiliate Marketing
    10% Branding +7
    10% E-Commerce Development
    10% Graphic Design
    10% Logo
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Branding 360 Next Evolution Online, a small branding firm, is located in Dubai, United Arab Emirates and SARJA, United Arab Emirates. The team focuses on Branding and Social Media Marketing.

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  • Tamer Nasr Logotype

    Tamer Nasr

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    25% IT Managed Services
    25% IT Strategy Consulting +3
    20% Business Consulting
    10% Application Testing
    10% Social Media Marketing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Tamer Nasr is an IT strategy consulting company. Their team is in New York, New York. The firm provides IT strategy consulting and IT managed services.

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  • sandyApps Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Lahore, Pakistan

    Services provided

    10% UX/UI Design
    10% API Development
    10% Custom Software Development +9
    10% E-Commerce Development
    10% Mobile App Development
    10% Product Design
    10% Web Design
    10% Web Development
    5% AI Development
    5% Application Management & Support
    5% Application Testing
    5% Blockchain

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    SandyApps is a web design company. Established in 2014, the firm is in Lahore, Pakistan. Their team specializes in Web Design and UX/UI Design.

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  • WBranded, Inc. Logotype

    WBranded, Inc.

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +7
    10% Custom Software Development
    10% Cybersecurity
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    WBranded, Inc. Is a branding agency. They are located in New York, New York and Montréal, Canada, and their services include Branding and Social Media Marketing.

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  • Holiday Logotype

    Not yet reviewed

    $25,000+
    $150 - $199 / hr
    10 - 49
    Surry Hills, Australia

    Services provided

    10% UX/UI Design
    15% Web Design
    15% Web Development +10
    10% Branding
    10% Marketing Strategy
    5% Advertising
    5% Digital Strategy
    5% E-Commerce Development
    5% Email Marketing
    5% Logo
    5% Mobile & App Marketing
    5% Mobile App Development
    5% Social Media Marketing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Holiday, a web design agency, is based in Surry Hills, Australia and Seattle, Washington. Launched in 2016, the team offers Web Design and Web Development.

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  • Chaos Theory Studios, LLC Logotype

    Not yet reviewed

    $50,000+
    $150 - $199 / hr
    10 - 49
    Seattle, WA

    Services provided

    10% UX/UI Design
    15% AI Development
    15% AR/VR Development +6
    15% Generative AI
    10% Custom Software Development
    10% IoT Development
    10% Low/No Code Development
    10% Web Design
    5% AI Consulting

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Founded in 2021, Chaos Theory Studios, LLC is an user experience agency. Their team provides UX/UI Design and Custom Software Development.

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  • DS01 Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Toronto, Canada

    Services provided

    10% UX/UI Design
    30% Custom Software Development
    20% AR/VR Development +4
    10% Application Testing
    10% Graphic Design
    10% Mobile App Development
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    DS01 is a custom software development company established in 2019. The small team provides Custom Software Development and AR/VR development.

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  • Southwest Engineering Concepts Logotype

    Not yet reviewed

    $10,000+
    $150 - $199 / hr
    10 - 49
    Chandler, AZ

    Services provided

    10% UX/UI Design
    40% Product Design
    20% Engineering +2
    20% Mobile App Development
    10% Wearable App Development

    Focus Areas

    35% Usability Testing
    40% UX Strategy
    25% User Research

    Southwest Engineering Concepts is a Product Design company. The Chandler, Arizona-based agency was established in 2007. Their services include Product Design and Mobile App Development.

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  • DigiCircle Logotype

    DigiCircle

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% Mobile App Development
    20% Search Engine Optimization +5
    10% Content Marketing
    10% Logo
    10% Low/No Code Development
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Established in 2023, DigiCircle is a small Karachi, Pakistan-based SEO services firm. Their team specializes in Search Engine Optimization and Web Development.

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    View Profile
  • Beasley Digital Logotype

    Beasley Digital

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Content Marketing
    10% Digital Strategy
    10% Email Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Small Advertising company Beasley Digital , is based in Naples, Florida. Their services include Advertising and Branding.

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    View Profile
  • Revsoft Logotype

    Not yet reviewed

    $10,000+
    Undisclosed
    10 - 49
    Raleigh, NC

    Services provided

    10% UX/UI Design
    20% Custom Software Development
    20% Mobile App Development +4
    20% Web Development
    10% E-Commerce Development
    10% IoT Development
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Revsoft is a software development firm located in Raleigh, North Carolina and Islamabad, Pakistan. The team provides Custom Software Development and Web Development.

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    View Profile
  • Pollux Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Santa Fe, Argentina

    Services provided

    10% UX/UI Design
    40% Web Development
    20% Mobile App Development +4
    14% Low/No Code Development
    10% Custom Software Development
    5% E-Commerce Development
    1% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Launched in 2019, Pollux is a web development firm. Their services include Web Development and Mobile App Development.

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    View Profile
  • Farhan umar LLC Logotype

    Farhan umar LLC

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    35% Web Development
    10% Pay Per Click +7
    10% Search Engine Optimization
    10% Web Design
    5% Affiliate Marketing
    5% Content Marketing
    5% Mobile & App Marketing
    5% Other Digital Marketing
    5% Social Media Marketing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Farhan umar LLC is a small web development company in Austin, Texas. Their services include Web Development and Search Engine Optimization.

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  • reamarc Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Islamabad, Pakistan

    Services provided

    10% UX/UI Design
    20% Branding
    20% Web Development +5
    10% Digital Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Reamarc is a branding company. Their team is headquartered in Islamabad, Pakistan and Islamabad, Pakistan. The agency focuses on Branding and Web Development.

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    View Profile
  • Odama Studio Logotype

    Odama Studio

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    30% UX/UI Design
    35% Web Design
    15% Graphic Design +2
    15% Logo
    5% Advertising

    Focus Areas

    15% Usability Testing
    50% User Research
    35% UX Strategy

    Web design company Odama Studio is based in Sukoharjo, Indonesia. Founded in 2020, the team offers Web Design and UX/UI Design.

    Read more
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  • Social Nix Logotype

    Social Nix

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +7
    10% Corporate Photography
    10% Digital Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Branding company Social Nix offers Branding and Digital Strategy. They are in Joplin, Missouri.

    Read more
    View Profile
  • Olimpo Web Design LLC Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    10 - 49
    Rio Rancho, NM

    Services provided

    10% UX/UI Design
    30% Web Development
    25% Web Design +2
    20% Mobile App Development
    15% E-Commerce Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Olimpo Web Design LLC is a web development company. Their team is located in Rio Rancho, New Mexico and San Rafael, Argentina. The agency specializes in Web Development and Web Design.

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    View Profile
  • WebKronz Infotech Logotype

    WebKronz Infotech

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    20% E-Commerce Development
    20% Pay Per Click +3
    20% Search Engine Optimization
    20% Web Development
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    WebKronz Infotech is a SEO services firm. Their team is based in Lucknow, India and focuses on Search Engine Optimization and Pay Per Click.

    Read more
    View Profile
  • Weframetech Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Bengaluru, India

    Services provided

    10% UX/UI Design
    40% E-Commerce Development
    25% Mobile App Development +2
    15% Custom Software Development
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    E-commerce development company Weframetech is headquartered in Bengaluru, India. Founded in 2020, the team offers E-Commerce Development and Mobile App Development.

    Read more
    View Profile
  • DarkLion Studio Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Sahibzada Ajit Singh Nagar, India

    Services provided

    20% UX/UI Design
    20% Branding
    20% Custom Software Development +2
    20% Market Research
    20% Web Design

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    DarkLion Studio is a branding company. The Sahibzada Ajit Singh Nagar, India-based team focuses on Branding and Market Research.

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 AgileEngine
2 Qubstudio
3 Excited
4 Creative Navy
5 Browser London
6 Merge Rocks
7 UX studio
8 UX Connections
9 Widelab
10 Slide UX
11 Capital Numbers
12 QUARTE
13 Ailleron
14 Spaceberry Studio
15 GeekyAnts

List of the Top 15 Usability Testing Firms

  1. AgileEngine Logotype

    AgileEngine

    $25,000+
    $25 - $49 / hr
    1,000 - 9,999
    Boca Raton, FL

    Ability to deliver

    39.4/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    20% UX/UI Design
    25% Usability Testing
    80% Other
    View Profile Visit Website
  2. Qubstudio Logotype

    Qubstudio

    $10,000+
    $50 - $99 / hr
    50 - 249
    L'viv, Ukraine

    Ability to deliver

    39.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  3. Excited Logotype

    Excited

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    90% UX/UI Design
    35% Usability Testing
    10% Other
    View Profile Visit Website
  4. Creative Navy Logotype

    Creative Navy

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    30% Usability Testing
    View Profile Visit Website
  5. Browser London Logotype

    Browser London

    $10,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    38.9/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    70% UX/UI Design
    35% Usability Testing
    30% Other
    View Profile Visit Website
  6. Merge Rocks Logotype

    Merge Rocks

    $10,000+
    $25 - $49 / hr
    10 - 49
    Tallinn, Estonia

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    60% UX/UI Design
    35% Usability Testing
    40% Other
    View Profile Visit Website
  7. UX studio Logotype

    UX studio

    $10,000+
    $50 - $99 / hr
    50 - 249
    Budapest, Hungary

    Ability to deliver

    38.2/40.0
    18.4/20 Reviews
    9.9/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  8. UX Connections Logotype

    UX Connections

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    36.5/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    65% UX/UI Design
    50% Usability Testing
    35% Other
    View Profile Visit Website
  9. Widelab Logotype

    Widelab

    $5,000+
    $50 - $99 / hr
    50 - 249
    Gdańsk, Poland

    Ability to deliver

    38/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  10. Slide UX Logotype

    Slide UX

    $5,000+
    $150 - $199 / hr
    10 - 49
    Austin, TX

    Ability to deliver

    38.3/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  11. Capital Numbers Logotype

    Capital Numbers

    $5,000+
    < $25 / hr
    250 - 999
    New Town, India

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  12. QUARTE Logotype

    QUARTE

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    38.2/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  13. Ailleron Logotype

    Ailleron

    $25,000+
    $50 - $99 / hr
    1,000 - 9,999
    Kraków, Poland

    Ability to deliver

    36.2/40.0
    16.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  14. Spaceberry Studio Logotype

    Spaceberry Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    38.9/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    100% UX/UI Design
    22% Usability Testing
    View Profile Visit Website
  15. GeekyAnts Logotype

    GeekyAnts

    $10,000+
    $25 - $49 / hr
    250 - 999
    San Francisco, CA

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  16. Konstant Infosolutions Logotype

    Konstant Infosolutions

    $5,000+
    $25 - $49 / hr
    250 - 999
    Jaipur, India

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  17. Digital Aptech Logotype

    Digital Aptech

    $1,000+
    < $25 / hr
    250 - 999
    Kolkata, India

    Ability to deliver

    39.2/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  18. Dreamten Logotype

    Dreamten

    $25,000+
    $100 - $149 / hr
    10 - 49
    Raleigh, NC

    Ability to deliver

    38.4/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    100% UX/UI Design
    25% Usability Testing
    View Profile Visit Website
  19. Tangivel Logotype

    Tangivel

    $50,000+
    $50 - $99 / hr
    50 - 249
    Lisboa, Portugal

    Ability to deliver

    35.8/40.0
    16.8/20 Reviews
    9.7/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    50% UX/UI Design
    40% Usability Testing
    50% Other
    View Profile Visit Website
  20. Linkup ST Logotype

    Linkup ST

    $10,000+
    $50 - $99 / hr
    50 - 249
    Wilmington, DE

    Ability to deliver

    38.4/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9/10 Market Presence

    Service focus

    100% UX/UI Design
    20% Usability Testing
    View Profile Visit Website
  21. Arctic Grey, Ltd. Logotype

    Arctic Grey, Ltd.

    $75,000+
    $150 - $199 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.1/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    20% UX/UI Design
    45% Usability Testing
    80% Other
    View Profile Visit Website
  22. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    25% UX/UI Design
    35% Usability Testing
    75% Other
    View Profile Visit Website
  23. Gapsy Studio Logotype

    Gapsy Studio

    $5,000+
    $25 - $49 / hr
    10 - 49
    Warszawa, Poland

    Ability to deliver

    39.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% UX/UI Design
    50% Usability Testing
    80% Other
    View Profile Visit Website
  24. ArcTouch Logotype

    ArcTouch

    $100,000+
    $50 - $99 / hr
    250 - 999
    San Francisco, CA

    Ability to deliver

    38.4/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    20% UX/UI Design
    25% Usability Testing
    80% Other
    View Profile Visit Website
  25. Neuron Logotype

    Neuron

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Francisco, CA

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    10% Usability Testing
    View Profile Visit Website
  26. Future Profilez India Pvt. Ltd. Logotype

    Future Profilez India Pvt. Ltd.

    $5,000+
    < $25 / hr
    10 - 49
    Jaipur, India

    Ability to deliver

    37.7/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    25% UX/UI Design
    70% Usability Testing
    75% Other
    View Profile Visit Website
  27. Infinum Logotype

    Infinum

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    39/40.0
    19/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  28. Perpetual Logotype

    Perpetual

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    38.6/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    30% UX/UI Design
    33% Usability Testing
    70% Other
    View Profile Visit Website
  29. Adam Fard UX Studio Logotype

    Adam Fard UX Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    New York, NY

    Ability to deliver

    36.9/40.0
    17.2/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    100% UX/UI Design
    30% Usability Testing
    View Profile Visit Website
  30. ProCreator Design Logotype

    ProCreator Design

    $10,000+
    $25 - $49 / hr
    50 - 249
    Navi Mumbai, India

    Ability to deliver

    36.2/40.0
    16.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    80% UX/UI Design
    30% Usability Testing
    20% Other
    View Profile Visit Website

Latest Usability Testing Articles

See all articles
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Think Your Tools Improve UX? These AI Performance Metrics Say Otherwise

Updated November 13, 2025
Jeanette Godreau

AI hype is still high, but are your tools improving UX? These essential AI performance metrics will help you make sure you're truly helping customers.

UX Scaling
From Pushy to Helpful: Boost Sales with a Supportive AI Recommendation Engine cover image

From Pushy to Helpful: Boost Sales with a Supportive AI Recommendation Engine

Updated February 3, 2026
Jeanette Godreau

Upgrade your site with a supportive AI recommendation engine that boosts sales with these practical tactics.

UX Scaling
Why Your Chatbot UX Is Annoying Users (and How to Fix It) cover image

Why Your Chatbot UX Is Annoying Users (and How to Fix It)

Updated February 3, 2026
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Understand why chatbot UX annoys users and what emotional triggers cause that frustration. Learn key tactics to design chatbot UX that feels genuinely helpful.

UX Scaling

Usability Testing Agency FAQs

Looking for a usability testing agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a usability testing agency, from pricing and services to results and red flags.

Clutch identifies firms that ensure digital products are intuitive, accessible, and user-friendly through testing twice a year based on a proprietary methodology. The top usability testing agencies for Fall 2025 include:

  1. Qubstudio

  2. AgileEngine

  3. Excited

  4. Infinum

  5. Creative Navy

  6. Widelab

  7. Merge Rocks

  8. Browser London

  9. Slide UX

  10. Capital Numbers

  11. Lighthouse, now Digital Product People

  12. UX studio

  13. Ailleron

  14. Digital Aptech

  15. UX Connections

Budgets vary widely based on different variables such as the project’s scope, methodology, and sample size. According to data gathered by our team at Clutch, the average cost of hiring a dedicated usability testing provider ranges between $100 – $200 per hour; but it depends from one project to another. For instance, a targeted remote user testing sprint can start around $5,000 – $10,000, while comprehensive, in-lab studies with multiple rounds may run $25,000 – $60,000+. Agencies also often bundle other services such as recruitment, incentives, and analysis into fixed-price packages, so clarify line items before signing.

Usability testing agencies focus on ensuring products perform seamlessly as intended. When you partner with these providers, you can rely on their end-to-end services and expertise, such as the following:

  • Test planning and participant recruitment
  • Moderated and unmoderated studies (i.e., desktop, mobile, in-app)
  • Accessibility audits and heuristic reviews
  • Eye-tracking, click-stream, and heat-map analysis
  • Competitive benchmarking and A/B testing support
  • Reporting, video highlight reels, and stakeholder workshops

Some firms also offer complementary UX research such as card sorting, tree testing, and persona development. When searching for the ideal usability testing partner, ensure they have a proven track record in the services you require.

A usability testing company evaluates how real users interact with your digital product—websites, apps, software, or prototypes—through structured sessions. Testers observe, record, and analyze user behavior to identify pain points, navigation issues, and accessibility barriers. These specialized firms then deliver a prioritized list of findings and recommendations, helping product teams refine design, improve conversions, and boost overall customer satisfaction.

User testing platforms provide the infrastructure for recording remote sessions, while an agency delivers end-to-end research strategy, expert moderation, deep analysis, and actionable recommendations. Many businesses use both: software for data capture and an agency for strategic interpretation.

  1. Match expertise to product type (e.g., mobile, SaaS, e-commerce).
  2. Review case studies and verified client testimonials on Clutch to assess the measurable impact of their work—higher conversions, lower support tickets, etc.
  3. Assess their recruitment network to ensure testers mirror your target audience.
  4. Confirm tools, security protocols, and data-handling practices meet your standards.
  5. Schedule a discovery call to gauge communication style and cultural fit; iterative research requires tight collaboration.

  • Guaranteed results or “one-size-fits-all” testing approach
  • Limited or unclear participant recruitment methods
  • Overreliance on automated tools without qualitative insight
  • Lack of transparent pricing or unwillingness to share sample reports
  • Minimal post-test support—findings should translate into actionable design changes

  • How do you recruit and screen participants to match our personas?
  • Which testing methodologies do you recommend for our goals—and why?
  • What deliverables will we receive (e.g., raw recordings, highlight reels, prioritized roadmap)?
  • How do you measure the success of a test and track improvements over time?
  • Can you share example reports or client references in our industry?
  • What is the timeline from kickoff to final presentation, and who will be our primary contact?

Specialized agencies bring seasoned UX researchers, proven processes, and diverse participant panels, reducing bias and accelerating insights. They also handle logistics—recruitment, incentives, and equipment—so your product team can focus on implementation.

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