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Top Usability Testing Companies

A great digital product only succeeds when real people find it intuitive, accessible, and enjoyable. That’s where leading usability testing agencies come in—they uncover friction points and translate insights into actionable improvements. Clutch makes it easy to connect with trusted partners through thousands of verified client reviews, detailed case studies, and transparent ratings. Use the filters on this page to sort firms by budget, location, industry focus, and more, or explore top markets such as the United States, United Kingdom, and Canada. Every listing has been vetted by our research team, so you can hire with confidence and accelerate product success.
Ratings Updated: October 31, 2026
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17,361 Companies

User Experience Focus: Usability Testing

List of the Top Usability Testing Firms

  • Featured

    What are Featured Providers?

    QAlified Logotype

    QAlified

    4.9 21 reviews
    Verified
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Montevideo, Uruguay

    Services provided

    100% Application Testing

    Focus Areas

    QAlified is a UX/UI design company specializing in enhancing user experience and interface design for digital platforms. The reviews highlight their effective communication and project management, with 100% of the feedback noting their ability to identify unforeseen issues. Clients appreciate their straightforward approach, though there was a brief initial language barrier that was promptly resolved.

    See all 21 projects

    Reviews mention Proactive

    Clients consistently highlighted QAlified's proactive approach, noting their strong project management and responsive communication. One client emphasized their seamless integration into existing workflows and timely deliverables, stating, "They were responsive to feedback and proactive in clarifying requirements." Additionally, the emphasis on transparency and collaboration fostered a trust-based partnership, with clients appreciating their ability to communicate openly about findings and risks. Overall, the sentiment reflects a high level of satisfaction with QAlified's proactive engagement.
    • QA Services for Digital Products Company
      5.0 Sep 21, 2023

      Deliverables were consistently provided on time, with clear communication around progress, risks, and priorities. Their team was responsive to feedback and proactive in clarifying requirements, which helped maintain alignment and avoid delays. Overall, their structured approach and adaptability contributed to a smooth collaboration and predictable release process.

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    0 of 1 Usability Testing reviews is 5 stars
    Less than $10,000 avg. project cost

    Usability Testing Experience

    QAlified has received predominantly positive feedback regarding their Usability Testing service, with clients noting strong communication and effective project management. 95% of reviewers highlighted their thorough UX improvements, while 5% mentioned initial language barriers that were promptly addressed. Clients appreciated QAlified's ability to identify overlooked issues, resulting in successful implementation of suggested changes. Overall, the sentiment is favorable, emphasizing expertise and a positive impact on project outcomes.

    Read Most Recent Review
    0 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Web App UX for Lending Company

    4.0 — After getting to know the internal system, QAlified worked on the UX of a web app. They identified problem areas and also advised on how to improve the product. Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (3) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight QAlified's competitive pricing and excellent value for money. Feedback from multiple reviews indicates that the pricing fits budgets while delivering high-quality services. For instance, one client noted, 'Good value for cost,' while another emphasized that QAlified's services allowed for a '25% to 35% reduction in bugs.' Overall, clients express satisfaction with the financial investment relative to the quality and effectiveness of the outcomes achieved.
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  • DigiBrandX Logotype

    DigiBrandX

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49

    Services provided

    15% UX/UI Design
    50% Branding
    10% Mobile App Development +3
    10% Web Design
    10% Web Development
    5% Logo

    Focus Areas

    10% Usability Testing
    60% User Research
    30% UX Strategy

    DigiBrandX, a branding company, was launched in 2020. Located in Mumbai, India, the team focuses on Branding and UX/UI Design.

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  • OGRE Interactive Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    2 - 9
    Istanbul, Türkiye

    Services provided

    10% UX/UI Design
    10% BI & Big Data Consulting & SI
    10% Conversion Optimization +7
    10% Custom Software Development
    10% Digital Strategy
    10% Email Marketing
    10% Mobile App Development
    10% Search Engine Optimization
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Digital Strategy company OGRE Interactive is located in Istanbul, Türkiye. Their services include Digital Strategy and Email Marketing.

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  • Design Dreamatix Logotype

    Design Dreamatix

    5.0 5 reviews
    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    10% AR/VR Development
    10% Branding +7
    10% Graphic Design
    10% Logo
    10% Packaging Design
    10% Print Design
    10% Product Design
    10% Video Production
    10% Web Design

    Focus Areas

    30% Usability Testing
    40% UX Strategy
    30% User Research

    Welcome to Design Dreamatix, where creativity meets artistry! At Design Dreamatix, we take pride in offering a broad spectrum of creative solutions, including illustration, animation, graphic

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  • VKREATE Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    Jaipur, India

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% E-Commerce Development +7
    10% Graphic Design
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    30% Usability Testing
    40% UX Strategy
    30% User Research

    VKREATE is a Jaipur, India-based social media marketing firm. Launched in 2019, the team specializes in Social Media Marketing and Content Marketing.

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  • Akil Ashraful Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Austin, TX

    Services provided

    15% UX/UI Design
    30% Web Development
    25% Custom Software Development +2
    15% Product Design
    15% Web Design

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    Akil Ashraful is a web development firm launched in 2022. In Austin, Texas, the team provides Web Development and Custom Software Development.

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  • Sympozium Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    2 - 9
    Bordeaux, France

    Services provided

    10% UX/UI Design
    10% Branding
    10% Digital Strategy +7
    10% Graphic Design
    10% Logo
    10% Mobile & App Marketing
    10% Print Design
    10% Search Engine Optimization
    10% Web Design
    10% Web Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Sympozium is a branding company. The Bordeaux, France-based company offers Branding and Digital Strategy.

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  • Black Raven Media LLC Logotype

    Black Raven Media LLC

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    2 - 9

    Services provided

    14% UX/UI Design
    15% Content Marketing
    15% Search Engine Optimization +4
    14% Advertising
    14% Branding
    14% Social Media Marketing
    14% Web Design

    Focus Areas

    34% Usability Testing
    33% UX Strategy
    33% User Research

    Content Marketing company Black Raven Media LLC was founded in 2013. Headquartered in Franklin, Wisconsin, the team provides Content Marketing and Search Engine Optimization.

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  • Xotech solution - Out of Business Logotype

    4.8 4 reviews
    $5,000+
    $25 - $49 / hr
    250 - 999
    Mississauga, Canada

    Services provided

    10% UX/UI Design
    15% Blockchain
    15% Cybersecurity +8
    10% Custom Software Development
    10% Low/No Code Development
    10% Mobile & App Marketing
    10% Web Design
    5% Application Testing
    5% IT Strategy Consulting
    5% Mobile App Development
    5% Web Development

    Focus Areas

    35% Usability Testing
    45% UX Strategy
    20% User Research

    Xotech Solution - Out of Business was a UX/UI design company known for enhancing user experience and creating user-friendly digital interfaces. The company received positive feedback, with clients highlighting their design skills and effective communication. Approximately 100% of reviewers praised their UX/UI expertise, positively impacting client projects such as mobile app design.

    See all 4 projects

    Reviews mention Timely

    Overall, client feedback regarding the timeliness of Xotech's deliverables is highly positive. The project manager maintained effective communication, providing frequent updates and ensuring that all tasks were completed on schedule. One client specifically noted, "Everything was delivered on time and we received ample warning if a deadline wasn't going to be met." There was a suggestion for improvement concerning status reports, but this did not significantly detract from the overall satisfaction with the timely execution of the project.
    • UI/UX Design for Content Marketing Agency
      4.5 Jun 10, 2022

      The project manager was easy to communicate with and provided us frequent updates. We had both in-person meetings and phone calls, but most of the feedback was through email. Everything was delivered on time and we received ample warning if a deadline wasn't going to be met.

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    0 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    UI/UX Design for Content Marketing Agency

    4.5 — Xotech Solutions redesigned a website's UI/UX for a content marketing agency. After conducting in-depth research and gathering competitors's information, they worked iteratively implementing the Read more
    Read 1 Review

    Industry Experience

    Xotech Solution has demonstrated expertise across multiple industries, including Design, Gaming, and Software. Clients commend their UX/UI skills in Design, effective project management in Gaming, and innovative software solutions in the Software sector. Overall sentiment is positive, with strong feedback on timely deliveries and high-quality outcomes, although some clients noted areas for improvement in documentation. This provider is a suitable match for projects requiring user-centric design, game development, or custom software solutions.

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    Design Gaming Software

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients expressed a positive sentiment regarding Xotech Solution's cost and value for money, noting their affordability without compromising quality. One CEO highlighted their ability to deliver a scalable solution that significantly reduced entry errors while remaining cost-effective. Another client praised the high-level Unity development provided at an affordable price, emphasizing their reasonable cost estimates. Overall, feedback indicates that clients found Xotech's services to be a worthwhile investment that met or exceeded expectations.
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  • 22squared Logotype

    Not yet reviewed

    $10,000+
    $100 - $149 / hr
    250 - 999
    Atlanta, GA

    Services provided

    10% UX/UI Design
    10% Branding
    10% Business Consulting +7
    10% Digital Strategy
    10% Graphic Design
    10% Market Research
    10% Marketing Strategy
    10% Media Planning & Buying
    10% Product Design
    10% Video Production

    Focus Areas

    40% Usability Testing
    30% UX Strategy
    30% User Research

    22squared is a branding agency. Their midsize team of employees is located in Atlanta, Georgia and Tampa, Florida. Their team offers Branding and Market Research.

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  • TPXimpact Ltd Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    London, England

    Services provided

    10% UX/UI Design
    10% AI Consulting
    10% Cloud Consulting & SI +7
    10% Custom Software Development
    10% Cybersecurity
    10% Digital Engineering
    10% IT Strategy Consulting
    10% Product Design
    10% Robotics Process Automation
    10% Search Engine Optimization

    Focus Areas

    50% Usability Testing
    50% UX Strategy

    TPXimpact Ltd is a London, England-based SEO company. The team provides Search Engine Optimization and UX/UI Design.

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  • Secret 6 Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Pasig, Philippines

    Services provided

    10% UX/UI Design
    70% Video Production
    20% Mobile App Development

    Focus Areas

    50% Usability Testing
    25% UX Strategy
    25% User Research

    Video production company Secret 6 specializes in Video Production and Mobile App Development. They are in Pasig, Philippines and Burlingame, California.

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  • Creative Capsule LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Verna, India

    Services provided

    10% UX/UI Design
    10% AI Development
    10% API Development +7
    10% BI & Big Data Consulting & SI
    10% CRM Consulting and SI
    10% Cloud Consulting & SI
    10% Custom Software Development
    10% DevOps Managed Services
    10% Enterprise App Modernization
    10% Mobile App Development

    Focus Areas

    100% Usability Testing

    UX design company Creative Capsule LLC focuses on UX/UI Design and BI & big data consulting & SI. They are in Verna, India and Overland Park, Kansas.

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  • Decision Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Midrand, South Africa

    Services provided

    10% UX/UI Design
    20% BI & Big Data Consulting & SI
    10% AI Development +6
    10% Business Consulting
    10% Corporate Training & Coaching
    10% Custom Software Development
    10% Financial Advising & Planning
    10% IT Strategy Consulting
    10% Robotics Process Automation

    Focus Areas

    50% Usability Testing
    50% User Research

    Decision Inc., a big data analytics company, specializes in BI & big data consulting & SI and UX/UI Design. The company is based in Midrand, South Africa and Bondi Junction, Australia.

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  • SoftSol Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Fremont, CA

    Services provided

    10% UX/UI Design
    30% Application Testing
    20% BI & Big Data Consulting & SI +4
    10% AI Development
    10% Business Consulting
    10% Cloud Consulting & SI
    10% IT Strategy Consulting

    Focus Areas

    40% Usability Testing
    30% UX Strategy
    30% User Research

    Headquartered in Fremont, California, SoftSol is a midsize Application Testing company. The team provides Application Testing and BI & big data consulting & SI.

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  • Systems Engineering Services Corporation Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Reston, VA

    Services provided

    10% UX/UI Design
    20% IT Strategy Consulting
    10% Application Testing +6
    10% BI & Big Data Consulting & SI
    10% Business Consulting
    10% Corporate Training & Coaching
    10% DevOps Managed Services
    10% IT Managed Services
    10% IT Staff Augmentation

    Focus Areas

    40% Usability Testing
    30% UX Strategy
    30% User Research

    Systems Engineering Services Corporation, an IT strategy consulting company, was established in 1989. The team focuses on IT strategy consulting and UX/UI Design.

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  • ideyaLabs Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Hyderabad, India

    Services provided

    10% UX/UI Design
    10% AI Development
    10% Advertising +7
    10% Application Testing
    10% Blockchain
    10% Cloud Consulting & SI
    10% DevOps Managed Services
    10% IT Strategy Consulting
    10% IoT Development
    10% Video Production

    Focus Areas

    50% Usability Testing
    30% User Research
    20% UX Strategy

    IdeyaLabs is an Advertising company launched in 2019. Their team offers Advertising and UX/UI Design.

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  • BrandSeeder Logotype

    5.0 2 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    London, England

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +7
    10% Graphic Design
    10% Logo
    10% Performance Marketing
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    BrandSeeder is a performance-driven digital marketing and technology agency that helps brands scale profitably through data-driven strategies, high-performance campaigns, and custom digital

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  • Jadeite Pinnacle Logotype

    Jadeite Pinnacle

    5.0 1 review
    $5,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% AI Development
    10% Branding +6
    10% Custom Software Development
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    At JadeitePinnacle, we transform ambitious ideas into world-class digital products. We specialize in building scalable platforms, AI-powered systems, and high-performance applications that help

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  • Digit Pulp Logotype

    Digit Pulp

    5.0 4 reviews
    Undisclosed
    < $25 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    15% Pay Per Click
    15% Search Engine Optimization +6
    10% Branding
    10% Content Marketing
    10% Conversion Optimization
    10% Digital Strategy
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Digit Pulp is a Bangladesh-based AI-driven digital marketing company focused on branding, excellence, and digital marketing services. Digit Pulp and our team of brand-building professionals are on a

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  • rextertech Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    10 - 49
    Rajkot, India

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Content Marketing +7
    10% Email Marketing
    10% Graphic Design
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Video Production
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Our mission is provide best product for our client. Our customer satisfaction is our main target. We always try to improve the quality of our products by exploring innovative ideas.

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  • Zafre Media Logotype

    5.0 1 review
    $5,000+
    $25 - $49 / hr
    10 - 49
    Dubai, United Arab Emirates

    Services provided

    10% UX/UI Design
    40% Web Design
    20% Web Development +2
    15% Digital Strategy
    15% Search Engine Optimization

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    We’re a design team that works exclusively with Webflow to craft websites that are not just visually original, but thoughtfully built — clean, intuitive, and built to perform. We focus on

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  • PXP - A Digital Agency Logotype

    PXP - A Digital Agency

    5.0 1 review
    $1,000+
    $50 - $99 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    30% Web Development
    15% Custom Software Development +6
    10% E-Commerce Development
    10% Search Engine Optimization
    10% Web Design
    5% Branding
    5% DevOps Managed Services
    5% Mobile App Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    PXP - A Digital Agency provides comprehensive services, including UX/UI design, website development, and integration of third-party plugins. Reviews highlight their ability to exceed client expectations through efficient project management and a collaborative approach, ensuring aesthetically pleasing and functional outcomes. Clients commend their expertise in user experience design and their proactive approach in suggesting improvements.

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  • WeLoveIt Logotype

    5.0 1 review
    $1,000+
    $25 - $49 / hr
    10 - 49
    Battaramulla, Sri Lanka

    Services provided

    10% UX/UI Design
    10% Branding
    10% Custom Software Development +7
    10% Digital Strategy
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    WeLoveIt specializes in logo, branding, and product design services, evidenced by their collaboration with Moajaza on customized yoga mats. Client feedback highlights their creativity, flexibility, and effective project management, leading to increased brand awareness and sales growth. Their friendly approach and alignment with client values are consistently praised, making them a recommended choice for similar projects.

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  • Ayudh Digital Logotype

    Ayudh Digital

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Digital Strategy +7
    10% Email Marketing
    10% Mobile & App Marketing
    10% Pay Per Click
    10% Public Relations
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Ayudh Digital, an user experience agency, is located in India. Their services include UX/UI Design and Content Marketing.

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  • Teknotrait Solutions Logotype

    Teknotrait Solutions

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    10% Application Testing
    10% ERP Consulting and SI +7
    10% IT Managed Services
    10% IT Strategy Consulting
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Teknotrait Solutions is a small social media marketing company headquartered in Bengaluru, India. The team specializes in Social Media Marketing and Search Engine Optimization.

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  • Chigisoft Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Port Harcourt, Nigeria

    Services provided

    20% UX/UI Design
    25% Mobile App Development
    25% Web Development +2
    15% Branding
    15% Web Design

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    Chigisoft is an application development company. They offer Mobile App Development and Web Development and are headquartered in Port Harcourt, Nigeria.

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  • Aspirebit Technolab Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Surat, India

    Services provided

    10% UX/UI Design
    15% Mobile App Development
    15% Search Engine Optimization +5
    15% Social Media Marketing
    15% Web Development
    10% Email Marketing
    10% Graphic Design
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Aspirebit Technolab, a small application development company, is headquartered in Surat, India and India. The team offers Mobile App Development and Search Engine Optimization.

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  • Onewebx Logotype

    Onewebx

    Not yet reviewed

    Undisclosed
    $150 - $199 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Conversion Optimization
    10% Digital Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Advertising company Onewebx is based in. The team provides Advertising and Branding.

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  • Skyward Logotype

    Skyward

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    20% IT Managed Services
    10% Content Marketing +6
    10% Digital Strategy
    10% IT Staff Augmentation
    10% IT Strategy Consulting
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Skyward, an IT managed services company, was founded in 2011. They provides IT managed services and Digital Strategy.

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  • Hexcoderz Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Vasco da Gama, India

    Services provided

    20% UX/UI Design
    20% Mobile App Development
    20% Web Design +3
    20% Web Development
    10% Branding
    10% Social Media Marketing

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Hexcoderz, an user experience company, was launched in 2016. The team offers UX/UI Design and Mobile App Development.

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  • Codiant Biz Tech Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    Noida, India

    Services provided

    10% UX/UI Design
    20% Mobile App Development
    20% Web Development +4
    15% Custom Software Development
    15% Other Digital Marketing
    10% Mobile & App Marketing
    10% Social Media Marketing

    Focus Areas

    35% Usability Testing
    40% UX Strategy
    25% User Research

    Codiant Biz Tech is a mobile application development firm launched in 2019. Their team focuses on Mobile App Development and Web Development.

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  • Pinaak Ventures LLP Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Chandigarh, India

    Services provided

    10% UX/UI Design
    20% Web Design
    20% Web Development +5
    10% Branding
    10% Email Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Pinaak Ventures LLP is a web design agency established in 2020. The team offers Web Design and Web Development.

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  • Branding Records Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Hong Kong, Hong Kong

    Services provided

    10% UX/UI Design
    20% Branding
    10% Advertising +6
    10% Corporate Photography
    10% Market Research
    10% Marketing Strategy
    10% Social Media Marketing
    10% Video Production
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Established in 2013, Branding Records is a small branding agency headquartered in Hong Kong, Hong Kong. Their team offers Branding and Advertising.

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  • Digiloop Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    10 - 49
    Gurugram, India

    Services provided

    15% UX/UI Design
    15% Search Engine Optimization
    15% Social Media Marketing +9
    10% Digital Strategy
    10% Graphic Design
    5% Content Marketing
    5% Conversion Optimization
    5% E-Commerce Development
    5% Email Marketing
    5% Logo
    5% Pay Per Click
    5% Web Development

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Digiloop is a small social media marketing firm founded in 2016. Their team specializes in Social Media Marketing and Search Engine Optimization.

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  • Zenit Creative Logotype

    Zenit Creative

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49

    Services provided

    15% UX/UI Design
    25% Custom Software Development
    20% Product Design +3
    20% Web Development
    15% Web Design
    5% Mobile App Development

    Focus Areas

    30% Usability Testing
    45% User Research
    25% UX Strategy

    Zenit Creative is a software development company. They are headquartered in Recife, Brazil and have small team of experts. Their services include Custom Software Development and Product Design.

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  • Flexyti Logotype

    Flexyti

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% Application Management & Support
    10% Application Testing +7
    10% Blockchain
    10% Custom Software Development
    10% Mobile App Development
    10% Other Application Development
    10% Product Design
    10% Search Engine Optimization
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Flexyti is a SEO services firm. Headquartered in Warszawa, Poland and Kharkiv, Ukraine, the team offers Search Engine Optimization and UX/UI Design.

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    View Profile
  • Konsist Logotype

    Not yet reviewed

    $10,000+
    Undisclosed
    10 - 49
    Palm Springs, CA

    Services provided

    25% UX/UI Design
    50% Branding
    15% Custom Software Development +1
    10% Low/No Code Development

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Konsist is a branding agency established in 2016. In Palm Springs, California and Brooklyn, New York, the team offers Branding and UX/UI Design.

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  • Luavo Tech Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Surrey, Canada

    Services provided

    20% UX/UI Design
    12% Low/No Code Development
    10% Logo +13
    10% Product Design
    10% Web Design
    9% Graphic Design
    6% Digital Strategy
    5% E-Commerce Development
    5% Print Design
    3% Mobile App Development
    3% Packaging Design
    2% Branding
    2% Social Media Marketing
    1% Email Marketing
    1% Search Engine Optimization
    1% Web Development

    Focus Areas

    25% Usability Testing
    45% User Research
    30% UX Strategy

    User experience design agency Luavo Tech was founded in 2021. The team offers UX/UI Design and Web Design.

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  • Digizel Logotype

    Digizel

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% Branding
    10% Custom Software Development +9
    10% E-Commerce Development
    10% Mobile App Development
    10% Social Media Marketing
    10% Web Design
    10% Web Development
    5% Email Marketing
    5% Graphic Design
    5% Logo
    5% Search Engine Optimization

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Established in 2017, Digizel is a branding firm. Their services include Branding and Social Media Marketing.

    Read more
    View Profile
  • Plansters Logotype

    Plansters

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Writing Services +8
    10% E-Commerce Development
    10% Email Marketing
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Development
    5% Packaging Design
    5% Print Design

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Branding agency Plansters was established in 2016. The agency specializes in Branding and Social Media Marketing, and is small.

    Read more
    View Profile
  • Renexcode Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    England , England

    Services provided

    15% UX/UI Design
    20% Mobile App Development
    20% Web Development +3
    15% AI Development
    15% Custom Software Development
    15% Product Marketing

    Focus Areas

    30% Usability Testing
    40% UX Strategy
    30% User Research

    Launched in 2021, Renexcode is a small England , England-based website development company. Their services include Web Development and Mobile App Development.

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  • Gway Tech Solution Private Limited Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49
    Chennai, India

    Services provided

    20% UX/UI Design
    45% Custom Software Development
    20% IT Staff Augmentation +1
    15% Mobile App Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Gway Tech Solution Private Limited is a Chennai, India-based software development firm. They specialize in Custom Software Development and UX/UI Design and were founded in 2014.

    Read more
    View Profile
  • Paperfly Digital Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Dhaka, Bangladesh

    Services provided

    10% UX/UI Design
    20% Web Development
    15% Digital Strategy +5
    15% Mobile App Development
    15% Social Media Marketing
    10% E-Commerce Development
    10% IT Strategy Consulting
    5% Back Office Outsourcing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Headquartered in Ruislip, England and Dhaka, Bangladesh, Paperfly Digital is a website development company. Launched in 2021, the team specializes in Web Development and Digital Strategy.

    Read more
    View Profile
  • Morwi Encoders Logotype

    Not yet reviewed

    $25,000+
    $50 - $99 / hr
    10 - 49
    San Pedro Garza García, Mexico

    Services provided

    15% UX/UI Design
    40% E-Commerce Development
    20% Business Consulting +2
    15% Web Design
    10% Web Development

    Focus Areas

    30% Usability Testing
    50% UX Strategy
    20% User Research

    Morwi Encoders is an e-commerce development firm established in 2018. The company provides E-Commerce Development and Business Consulting, and is small.

    Read more
    View Profile
  • Glidix Technologies LLC Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Dubai, United Arab Emirates

    Services provided

    10% UX/UI Design
    10% AI Development
    10% BI & Big Data Consulting & SI +7
    10% Branding
    10% E-Commerce Development
    10% ERP Consulting and SI
    10% IoT Development
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Established in 2023, Glidix Technologies LLC is a branding agency. The firm specializes in Branding and Search Engine Optimization.

    Read more
    View Profile
  • Swishtag Logotype

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    10 - 49
    Albany, NY

    Services provided

    10% UX/UI Design
    60% E-Commerce Development
    20% Custom Software Development +1
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    E-commerce development company Swishtag is located in Albany, New York. They specialize in E-Commerce Development and Custom Software Development.

    Read more
    View Profile
  • Assets4you Logotype

    Assets4you

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Content Marketing
    10% Digital Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Assets4you, an Advertising company, is based in Sahibzada Ajit Singh Nagar, India. They provide Advertising and Branding and were established in 2020.

    Read more
    View Profile
  • GROW Agency Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    10 - 49
    Agios Dimitrios, Greece

    Services provided

    10% UX/UI Design
    15% Advertising
    15% Branding +7
    15% Marketing Strategy
    10% Business Consulting
    10% Public Relations
    10% Web Development
    5% E-Commerce Development
    5% Mobile App Development
    5% Out of Home Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    GROW Agency, an Advertising company, is based in Agios Dimitrios, Greece. Their services include Advertising and Branding.

    Read more
    View Profile
  • SoftPort UK Logotype

    SoftPort UK

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    50% Web Development
    20% Custom Software Development +2
    10% Mobile App Development
    10% Search Engine Optimization

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    SoftPort UK is a website development company. The team focuses on Web Development and Custom Software Development and is headquartered in Hayes, England.

    Read more
    View Profile
  • IMIT International Media and Information Technology Park Limited Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    10 - 49
    Irinjalakuda, India

    Services provided

    10% UX/UI Design
    14% E-Commerce Development
    14% Mobile App Development +5
    14% Search Engine Optimization
    14% Social Media Marketing
    14% Web Development
    10% Logo
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Social media marketing firm IMIT International Media and Information Technology Park Limited focuses on Social Media Marketing and Search Engine Optimization. They were launched in 2020.

    Read more
    View Profile

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Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Excited
2 Qubstudio
3 Capital Numbers
4 Merge Rocks
5 Crafton
6 The Gradient
7 Flying Bisons
8 Cosmos Studio
9 Creative Navy
10 Browser London
11 UX Team
12 AgileEngine
13 Linkup ST
14 DOOR3
15 Infinum

List of the Top 15 Usability Testing Firms

  1. Excited Logotype

    Excited

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    38.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    90% UX/UI Design
    35% Usability Testing
    10% Other
    View Profile Visit Website
  2. Qubstudio Logotype

    Qubstudio

    $10,000+
    $50 - $99 / hr
    50 - 249
    L'viv, Ukraine

    Ability to deliver

    37.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    7.3/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  3. Capital Numbers Logotype

    Capital Numbers

    $25,000+
    $25 - $49 / hr
    250 - 999
    New Delhi, India

    Ability to deliver

    38.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  4. Merge Rocks Logotype

    Merge Rocks

    $10,000+
    $25 - $49 / hr
    10 - 49

    Ability to deliver

    35.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    60% UX/UI Design
    35% Usability Testing
    40% Other
    View Profile Visit Website
  5. Crafton Logotype

    Crafton

    $10,000+
    $50 - $99 / hr
    50 - 249
    Poznań, Poland

    Ability to deliver

    34.8/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    65% UX/UI Design
    30% Usability Testing
    35% Other
    View Profile Visit Website
  6. The Gradient Logotype

    The Gradient

    $25,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    37.7/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    100% UX/UI Design
    10% Usability Testing
    View Profile Visit Website
  7. Flying Bisons Logotype

    Flying Bisons

    $50,000+
    $100 - $149 / hr
    50 - 249
    Warszawa, Poland

    Ability to deliver

    35.3/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    7.9/10 Market Presence

    Service focus

    100% UX/UI Design
    25% Usability Testing
    View Profile Visit Website
  8. Cosmos Studio Logotype

    Cosmos Studio

    $5,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    35.7/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    70% UX/UI Design
    25% Usability Testing
    30% Other
    View Profile Visit Website
  9. Creative Navy Logotype

    Creative Navy

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    35/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    100% UX/UI Design
    30% Usability Testing
    View Profile Visit Website
  10. Browser London Logotype

    Browser London

    $10,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    34.2/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    70% UX/UI Design
    35% Usability Testing
    30% Other
    View Profile Visit Website
  11. UX Team Logotype

    UX Team

    $5,000+
    $100 - $149 / hr
    50 - 249
    Franklin Lakes, NJ

    Ability to deliver

    31.4/40.0
    17.8/20 Reviews
    9.5/10 Clients & Experience
    4.1/10 Market Presence

    Service focus

    70% UX/UI Design
    50% Usability Testing
    30% Other
    View Profile Visit Website
  12. AgileEngine Logotype

    AgileEngine

    $25,000+
    $25 - $49 / hr
    1,000 - 9,999
    Boca Raton, FL

    Ability to deliver

    35.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    10% UX/UI Design
    25% Usability Testing
    90% Other
    View Profile Visit Website
  13. Linkup ST Logotype

    Linkup ST

    $10,000+
    $50 - $99 / hr
    50 - 249

    Ability to deliver

    35.1/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    100% UX/UI Design
    20% Usability Testing
    View Profile Visit Website
  14. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    35.3/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    33% UX/UI Design
    35% Usability Testing
    67% Other
    View Profile Visit Website
  15. Infinum Logotype

    Infinum

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    36.1/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    6.3/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  16. Lollypop Design Studio - A Terralogic Company Logotype

    Lollypop Design Studio - A Terralogic Company

    $10,000+
    $25 - $49 / hr
    250 - 999
    Bengaluru, India

    Ability to deliver

    31.3/40.0
    15.4/20 Reviews
    9.9/10 Clients & Experience
    6/10 Market Presence

    Service focus

    55% UX/UI Design
    30% Usability Testing
    45% Other
    View Profile Visit Website
  17. Osedea Logotype

    Osedea

    $50,000+
    $150 - $199 / hr
    50 - 249
    Montréal, Canada

    Ability to deliver

    38.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    10% UX/UI Design
    33% Usability Testing
    90% Other
    View Profile Visit Website
  18. Promodo Logotype

    Promodo

    $1,000+
    $25 - $49 / hr
    250 - 999

    Ability to deliver

    35.2/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    6.4/10 Market Presence

    Service focus

    10% UX/UI Design
    50% Usability Testing
    90% Other
    View Profile Visit Website
  19. UX Connections Logotype

    UX Connections

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    31.6/40.0
    17/20 Reviews
    10/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    65% UX/UI Design
    50% Usability Testing
    35% Other
    View Profile Visit Website
  20. ANML, INC Logotype

    ANML, INC

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Jose, CA

    Ability to deliver

    37.2/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    7.6/10 Market Presence

    Service focus

    30% UX/UI Design
    30% Usability Testing
    70% Other
    View Profile Visit Website
  21. Arctic Grey, Ltd. Logotype

    Arctic Grey, Ltd.

    $75,000+
    $150 - $199 / hr
    50 - 249
    New York, NY

    Ability to deliver

    35.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% UX/UI Design
    45% Usability Testing
    80% Other
    View Profile Visit Website
  22. Spaceberry Studio Logotype

    Spaceberry Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    34.7/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    5.1/10 Market Presence

    Service focus

    90% UX/UI Design
    22% Usability Testing
    10% Other
    View Profile Visit Website
  23. Glow Design Agency Logotype

    Glow Design Agency

    $10,000+
    $50 - $99 / hr
    10 - 49
    Dover, DE

    Ability to deliver

    34.9/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    90% UX/UI Design
    20% Usability Testing
    10% Other
    View Profile Visit Website
  24. League Design Agency Logotype

    League Design Agency

    $10,000+
    $50 - $99 / hr
    50 - 249
    New York, NY

    Ability to deliver

    35.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    20% UX/UI Design
    40% Usability Testing
    80% Other
    View Profile Visit Website
  25. The Story | AI Development + User Experience Logotype

    The Story | AI Development + User Experience

    $10,000+
    $50 - $99 / hr
    10 - 49
    Warszawa, Poland

    Ability to deliver

    33/40.0
    17.2/20 Reviews
    9.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    50% UX/UI Design
    45% Usability Testing
    50% Other
    View Profile Visit Website
  26. VALMAX Logotype

    VALMAX

    $1,000+
    $25 - $49 / hr
    10 - 49
    Chicago, IL

    Ability to deliver

    38.5/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  27. Perpetual Logotype

    Perpetual

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    35.1/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    30% UX/UI Design
    33% Usability Testing
    70% Other
    View Profile Visit Website
  28. Qubika Logotype

    Qubika

    $10,000+
    $50 - $99 / hr
    250 - 999
    Austin, TX

    Ability to deliver

    33.4/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  29. Digital Butlers Logotype

    Digital Butlers

    $10,000+
    $50 - $99 / hr
    10 - 49
    Limassol, Cyprus

    Ability to deliver

    37.3/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    25% UX/UI Design
    30% Usability Testing
    75% Other
    View Profile Visit Website
  30. Commencis Logotype

    Commencis

    $25,000+
    $50 - $99 / hr
    250 - 999
    Istanbul, Türkiye

    Ability to deliver

    31.2/40.0
    15/20 Reviews
    10/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    30% UX/UI Design
    30% Usability Testing
    70% Other
    View Profile Visit Website

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A four-tier system for telling people when an AI answer deserves their trust, when it deserves a second look, and when it needs a human in the loop before...

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Usability Testing Agency FAQs

Looking for a usability testing agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a usability testing agency, from pricing and services to results and red flags.

Clutch identifies firms that ensure digital products are intuitive, accessible, and user-friendly through testing twice a year based on a proprietary methodology. The top usability testing agencies for Fall 2025 include:

  1. Qubstudio

  2. AgileEngine

  3. Excited

  4. Infinum

  5. Creative Navy

  6. Widelab

  7. Merge Rocks

  8. Browser London

  9. Slide UX

  10. Capital Numbers

  11. Lighthouse, now Digital Product People

  12. UX studio

  13. Ailleron

  14. Digital Aptech

  15. UX Connections

Budgets vary widely based on different variables such as the project’s scope, methodology, and sample size. According to data gathered by our team at Clutch, the average cost of hiring a dedicated usability testing provider ranges between $100 – $200 per hour; but it depends from one project to another. For instance, a targeted remote user testing sprint can start around $5,000 – $10,000, while comprehensive, in-lab studies with multiple rounds may run $25,000 – $60,000+. Agencies also often bundle other services such as recruitment, incentives, and analysis into fixed-price packages, so clarify line items before signing.

Usability testing agencies focus on ensuring products perform seamlessly as intended. When you partner with these providers, you can rely on their end-to-end services and expertise, such as the following:

  • Test planning and participant recruitment
  • Moderated and unmoderated studies (i.e., desktop, mobile, in-app)
  • Accessibility audits and heuristic reviews
  • Eye-tracking, click-stream, and heat-map analysis
  • Competitive benchmarking and A/B testing support
  • Reporting, video highlight reels, and stakeholder workshops

Some firms also offer complementary UX research such as card sorting, tree testing, and persona development. When searching for the ideal usability testing partner, ensure they have a proven track record in the services you require.

A usability testing company evaluates how real users interact with your digital product—websites, apps, software, or prototypes—through structured sessions. Testers observe, record, and analyze user behavior to identify pain points, navigation issues, and accessibility barriers. These specialized firms then deliver a prioritized list of findings and recommendations, helping product teams refine design, improve conversions, and boost overall customer satisfaction.

User testing platforms provide the infrastructure for recording remote sessions, while an agency delivers end-to-end research strategy, expert moderation, deep analysis, and actionable recommendations. Many businesses use both: software for data capture and an agency for strategic interpretation.

  1. Match expertise to product type (e.g., mobile, SaaS, e-commerce).
  2. Review case studies and verified client testimonials on Clutch to assess the measurable impact of their work—higher conversions, lower support tickets, etc.
  3. Assess their recruitment network to ensure testers mirror your target audience.
  4. Confirm tools, security protocols, and data-handling practices meet your standards.
  5. Schedule a discovery call to gauge communication style and cultural fit; iterative research requires tight collaboration.

  • Guaranteed results or “one-size-fits-all” testing approach
  • Limited or unclear participant recruitment methods
  • Overreliance on automated tools without qualitative insight
  • Lack of transparent pricing or unwillingness to share sample reports
  • Minimal post-test support—findings should translate into actionable design changes

  • How do you recruit and screen participants to match our personas?
  • Which testing methodologies do you recommend for our goals—and why?
  • What deliverables will we receive (e.g., raw recordings, highlight reels, prioritized roadmap)?
  • How do you measure the success of a test and track improvements over time?
  • Can you share example reports or client references in our industry?
  • What is the timeline from kickoff to final presentation, and who will be our primary contact?

Specialized agencies bring seasoned UX researchers, proven processes, and diverse participant panels, reducing bias and accelerating insights. They also handle logistics—recruitment, incentives, and equipment—so your product team can focus on implementation.

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