Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed2 - 9Middletown, DE
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Taqtics, LLC is a small Middletown, Delaware-based Cybersecurity company. The team focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49Oxford, MS
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EdgeTheory is a Cybersecurity and artificial intelligence company. In Oxford, Mississippi, the company was founded in 2012. Their services include Cybersecurity and Artificial Intelligence.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Dublin, Ireland
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Mesh Security Limited, a Cybersecurity company, was launched in 2020. The firm provides Cybersecurity and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Castlebar, Ireland
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Cytidel is a Cybersecurity company. Headquartered in Castlebar, Ireland, their small team specializes in Cybersecurity. The firm was launched in 2022.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
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CytekOne is a Cybersecurity company. Headquartered in Dublin, Ireland and New Ross, Ireland, their small team provides Cybersecurity. The firm was founded in 2022.
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UndisclosedUndisclosed2 - 9
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Cybersecurity company Hunting Adversaries is based in Kilkenny, Ireland. They provide Cybersecurity and Web Development.
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UndisclosedUndisclosed2 - 9
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DGITC CyberSecurity Consultancy is a Cybersecurity company. They are located in Dublin, Ireland and have small team. Their team offers Cybersecurity.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed50 - 249Dublin, Ireland
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Sysco Software Solutions is a CRM consulting and SI company launched in 1980. Their services include CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Belfast, Northern Ireland
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Qarik, an Egen Company is a cloud consulting & SI company. Their midsize team is in Belfast, Northern Ireland and Chicago, Illinois. Their services include cloud consulting & SI and Generative AI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projectsBuilding Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 96 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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UndisclosedUndisclosed10 - 49Waterford, Ireland
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Dynamic Technologies is a small UX design agency established in 1999. Their services include UX/UI Design and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Cork, Ireland
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Pentagon Solutions Ltd. Is a Product Design company based in Cork, Ireland and Belfast, Northern Ireland. The team offers Product Design and Architectural Design.
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UndisclosedUndisclosed10 - 49Piešťany, Slovakia
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Decent Cybersecurity is a Cybersecurity company. They are located in Piešťany, Slovakia and Skerries, Ireland. Their team specializes in Cybersecurity and Artificial Intelligence.
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UndisclosedUndisclosedFreelancer
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Headquartered in Dublin, Ireland, Eggers Cybersecurity is a Cybersecurity company. They focus on Cybersecurity and Corporate Training & Coaching and were launched in 2024.
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UndisclosedUndisclosed2 - 9
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Edge of Intelligence, a Cybersecurity company, offers Cybersecurity and Artificial Intelligence. The agency is based in Fayetteville, North Carolina.
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UndisclosedUndisclosed2 - 9Cary, NC
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The Forum of Incident Response and Security Teams (FIRST), a Cybersecurity company, was launched in 1990. The firm focuses on Cybersecurity, and is small.
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UndisclosedUndisclosed50 - 249Cary, NC
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Solvent CyberSecurity, a Cybersecurity company, was established in 2017. The company focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49Charlotte, NC
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The Cyber Breakfast Club, a Cybersecurity company, is in Charlotte, North Carolina. They specialize in Cybersecurity.
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UndisclosedUndisclosed50 - 249Raleigh, NC
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Launched in 2014, spotit is a Cybersecurity company. The team specializes in Cybersecurity and IoT development.
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UndisclosedUndisclosed10 - 49Minneapolis, MN
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Rozin Security, a Cybersecurity company, is located in Minneapolis, Minnesota. They focus on Cybersecurity and were launched in 2010.
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UndisclosedUndisclosed2 - 9
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Sevacycorp is a small Cybersecurity and DevOps Managed Services company. The team focuses on Cybersecurity and DevOps Managed Services.
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UndisclosedUndisclosed10 - 49Middletown, DE
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PowerDMARC, a Cybersecurity company, was launched in 2020. The team offers Cybersecurity and is in Middletown, Delaware and Yerevan, Armenia.
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UndisclosedUndisclosed10 - 49
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DroneSec is a Cybersecurity company launched in 2016. The team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49Wilmington, DE
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Based in Wilmington, Delaware, Pligence is a Cybersecurity company. They provide Cybersecurity.
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UndisclosedUndisclosed2 - 9Wilmington, DE
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Cybersecurity company Vulners Inc was established in 2015. The team specializes in Cybersecurity.
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UndisclosedUndisclosed50 - 249Wilmington, DE
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Brandefense is a midsize Cybersecurity company launched in 2019. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Dover, DE
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Secureinteli Technologies is a small Cybersecurity company launched in 2014. Their services include Cybersecurity and IT staff augmentation.
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UndisclosedUndisclosed2 - 9
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Founded in 2018, Falconfeeds.io is a Cybersecurity company. The team specializes in Cybersecurity and is based in Delaware and Bangalore Karnataka, India.
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UndisclosedUndisclosed10 - 49Sharjah, United Arab Emirates
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InfoSec4TC is a Cybersecurity company established in 2016. The agency focuses on Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Blackrock, Ireland
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Cyber Cert Labs is a small Cybersecurity company. They provide Cybersecurity and Corporate Training & Coaching and were established in 2022.
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UndisclosedUndisclosed2 - 9
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Quedra Technologies Corp. Is a small Sheridan, Wyoming-based Cybersecurity company. Their services include Cybersecurity and Custom Software Development.
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UndisclosedUndisclosed50 - 249Dublin 2, Ireland
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Founded in 2006, Reconnaissance Group, a midsize Business Consulting company, is headquartered in Dublin 2, Ireland and Pòtoprens, Haiti. Their team focuses on Business Consulting and
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UndisclosedUndisclosed10 - 49Cary, NC
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Secmation is a Cybersecurity company. Located in Huntsville, Alabama and Cary, North Carolina, the agency specializes in Cybersecurity and IoT development.
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UndisclosedUndisclosedFreelancer
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Scyr Limited is an IT staff augmentation company launched in 2024. The small team offers IT staff augmentation and Cybersecurity.
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UndisclosedUndisclosed50 - 249Huntsville, AL
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SPS - Systems Products Solutions, Inc. Is a Cybersecurity company. They were established in 2005, and their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Montgomery, AL
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Heptagon Information Technology, LLC, a Cybersecurity company, was launched in 2014. The small team specializes in Cybersecurity.
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UndisclosedUndisclosedFreelancerDublin, Ireland
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Aqanetics Limited is an artificial intelligence firm. Launched in 2024, the agency offers Artificial Intelligence and Cybersecurity.
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UndisclosedUndisclosed50 - 249Alpharetta, GA
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Midsize Cybersecurity company IriusRisk, is headquartered in Alpharetta, Georgia and Liverpool, England. The team specializes in Cybersecurity and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Lawrenceville, GA
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Zeronsec, a midsize Cybersecurity company, is in Lawrenceville, Georgia and Vadodara, India. The team specializes in Cybersecurity.
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UndisclosedUndisclosed2 - 9Johns Creek, GA
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DigitalStakeout Scout is a Johns Creek, Georgia-based Cybersecurity company. They specialize in Cybersecurity.
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UndisclosedUndisclosed2 - 9Albuquerque, NM
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Founded in 1979, Hankka is a Cybersecurity company. The team focuses on Cybersecurity and Digital Strategy and is located in Albuquerque, New Mexico.
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UndisclosedUndisclosed2 - 9Honolulu, HI
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Endpoint Armor Corp is a Cybersecurity company. Founded in 2015, the team specializes in Cybersecurity. The firm is located in Honolulu, Hawaii.
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UndisclosedUndisclosed10 - 49Honolulu, HI
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Alaka‘i Services Group, Inc is a Cybersecurity company. They were launched in 2019, and their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9Honolulu, HI
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Founded in 2015, Aloha Net Services is a Cybersecurity company. The team focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49Henderson, NV
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Haiku, Inc is a Cybersecurity company. The Henderson, Nevada-based agency focuses on Cybersecurity and Custom Software Development.
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UndisclosedUndisclosed10 - 49Las Vegas, NV
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Located in Las Vegas, Nevada and Brea, California, ThreatHunter.ai is a Cybersecurity company. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Las Vegas, NV
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Xiid Corp, a Cybersecurity company, was established in 2018. In Las Vegas, Nevada, the team provides Cybersecurity.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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Cybersecurity company SecureMac is in Las Vegas, Nevada. They specialize in Cybersecurity and were established in 1999.
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UndisclosedUndisclosed2 - 9Chesterfield, MO
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Small Cybersecurity company Innovilink, is in Chesterfield, Missouri. Their services include Cybersecurity.
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UndisclosedUndisclosed250 - 999Vancouver, Canada
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Commissionaires is a midsize Cybersecurity company located in Vancouver, Canada. The team offers Cybersecurity.
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UndisclosedUndisclosed2 - 9Victoria, Canada
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ADolus Technology Inc., a Cybersecurity company, is headquartered in Victoria, Canada. They offer Cybersecurity and IoT development.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.2/40.016.6/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.8/40.016.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.