Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group, a software development company, offers services ranging from website creation to mobile application development. With a high percentage of reviews highlighting their strong project management, collaborative spirit, and effective communication, they have consistently delivered projects on time and within budget. Around 80% of reviewers mentioned their adaptability and integration into client teams, making them a reliable partner for diverse technological needs.
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UndisclosedUndisclosed10 - 49Hamburg, Germany
Services provided
Launched in 2019, turingpoint. Is a Cybersecurity company. Their services include Cybersecurity and Custom Software Development.
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UndisclosedUndisclosed2 - 9Tangier, Morocco
Services provided
Sumatra IT Services is a small IT strategy consulting company. Launched in 2022, the team specializes in IT strategy consulting and Custom Software Development.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a company specializing in custom software development, data integration, and enterprise solutions. The reviews collectively highlight their ability to deliver high-quality, timely solutions with efficient project management and strong communication skills. Approximately 90% of the feedback is positive, with clients frequently praising their responsiveness and deep understanding of business needs. Rare Crew's adaptability and commitment to customer satisfaction are consistently noted as standout attributes.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a software development company that specializes in AI-driven solutions, web applications, and digital transformation projects, as demonstrated through their extensive collaboration across various industries. Reviews reveal a consistent theme of professionalism, timely delivery, and strong project management, with 100% of feedback highlighting their commitment to quality and integration with client teams. Clients appreciate Notch's culture fit and dedication, noting it as a unique strength.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9
Services provided
Cyber Security Group, a Cybersecurity company, is based in Odessa, Ukraine. They offer Cybersecurity.
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UndisclosedUndisclosed2 - 9Odesa, Ukraine
Services provided
Work For fuTure is a small Business Consulting company founded in 2018. Their team provides Business Consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9Sao Paulo, Brazil
Services provided
Workise is a small Sao Paulo, Brazil-based IT strategy consulting and custom software development company. Their services include IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed250 - 999Pune, India
Services provided
CRG Solutions is an IT strategy consulting company. Headquartered in Pune, India and Ottawa, Canada, the firm provides IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed2 - 9Hamburg, Germany
Services provided
FactoryPuls GmbH is an IoT development company. They were launched in 2020 and provide IoT development and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company known for its expertise in delivering scalable solutions and software enhancements. The company receives overwhelmingly positive feedback, with clients praising its strong project management, technical expertise, and seamless collaboration. Approximately 90% of reviewers commend Accedia’s adaptability and ability to integrate effectively with client teams, highlighting their proactive and communicative approach, while virtually no negative feedback is reported.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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UndisclosedUndisclosed10 - 49
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Established in 2017, Kick Consulting, a small Business Consulting company, is headquartered in Sydney, Australia. Their team offers Business Consulting and IT strategy consulting.
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UndisclosedUndisclosed2 - 9
Services provided
Levinson Tech, a small cloud consulting & SI and software development company, is based in Monterrey, Mexico. Their services include cloud consulting & SI and Custom Software Development.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development and integration company praised for its expertise and responsiveness. The company consistently delivers projects on time, with 100% of reviewers highlighting strong project management and effective communication. Clients appreciate their ability to handle complex tasks across Salesforce and web platforms, with no significant areas for improvement noted by the majority of reviewers.
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UndisclosedUndisclosed50 - 249Kowloon, Hong Kong
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Cloud consulting & SI company Master Concept Group is located in Kowloon, Hong Kong and Taipei, Taiwan. They provide cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Midrand, South Africa
Services provided
Refresh Networks is an IT strategy consulting company. They provide IT strategy consulting and IT staff augmentation and were founded in 2016. The agency is in Midrand, South Africa.
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UndisclosedUndisclosed2 - 9
Services provided
SOLUMA is a small software development firm. Their services include Custom Software Development and Business Consulting.
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UndisclosedUndisclosed50 - 249
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Cloud consulting & SI company Codevyasa specializes in cloud consulting & SI and E-Commerce Development. They are in Delhi, India.
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UndisclosedUndisclosed2 - 9
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Phronesis Security is a Cybersecurity and Business Consulting company. The Melbourne, Australia-based team provides Cybersecurity and Business Consulting.
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UndisclosedUndisclosed2 - 9Murray, UT
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Tivitri Inc. Is a cloud consulting & SI and IoT development company headquartered in Murray, Utah. They offer cloud consulting & SI and IoT development and were launched in 2016.
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UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
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Established in 2021, Waystone Compliance Solutions is a midsize Dubai, United Arab Emirates-based Financial Consulting company. Their services include Financial Consulting and Cybersecurity.
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$10,000+$150 - $199 / hr50 - 249Calgary, Canada
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Evolvous Limited, a big data company, is in Calgary, Canada and Toronto, Canada. Founded in 2017, the team focuses on BI & big data consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Oslo, Norway
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Painkiller is a Cybersecurity company established in 2019. Their team offers Cybersecurity.
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UndisclosedUndisclosed10 - 49
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Integrated Informatics Inc is an IT strategy consulting company. The team focuses on IT strategy consulting and Custom Software Development and is in St. John's, Canada.
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UndisclosedUndisclosed2 - 9Burlington, VT
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Green Mountain Software Corporation is an app development company. They are based in Burlington, Vermont. Their team focuses on Mobile App Development and UX/UI Design.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
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Cyber Risk International, a Cybersecurity company, is located in Dublin, Ireland and City of London, England. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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CorGTA, a small Recruiting company, is located in Toronto, Canada. Their services include Recruiting and IT strategy consulting.
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UndisclosedUndisclosedFreelancerLittle Rock, AR
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Talent Techies is a small Little Rock, Arkansas-based IT strategy consulting company. The team offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Tallahassee, FL
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Small mobile application development firm Paul Consulting Group, is headquartered in Tallahassee, Florida. The team focuses on Mobile App Development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Oslo, Norway
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Binary Security AS is an Oslo, Norway-based Cybersecurity company. They provide Cybersecurity and were founded in 2019.
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UndisclosedUndisclosed50 - 249Oslo, Norway
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Launched in 2020, Defendable is a Cybersecurity company. The midsize team focuses on Cybersecurity.
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UndisclosedUndisclosed50 - 249København, Denmark
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Social media marketing company Nexus Ambition is located in København, Denmark. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249Santa Rosa, CA
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Founded in 2009, VisiQuate, Inc. Is an IT strategy consulting company. Their services include IT strategy consulting.
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UndisclosedUndisclosed50 - 249Irving, TX
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Based in Irving, Texas and Hyderabad, India, QualiZeal is a midsize Application Testing company. Their services include Application Testing and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Frisco, TX
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Cloud consulting & SI and Application Testing company ProDigitalWorx Inc was founded in 2018. The midsize team specializes in cloud consulting & SI and Application Testing.
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UndisclosedUndisclosed250 - 999Spring, TX
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TTC is a Spring, Texas-based Cybersecurity company. They focus on Cybersecurity and Custom Software Development and were launched in 2004.
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UndisclosedUndisclosed1,000 - 9,999Singapore
Services provided
Verticurl, a Digital Strategy company, was founded in 2006. The team focuses on Digital Strategy and BI & big data consulting & SI and is in Singapore.
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UndisclosedUndisclosed250 - 999Tampa, FL
Services provided
A-LIGN, a Cybersecurity and Application Testing company, was launched in 2009. The company focuses on Cybersecurity and Application Testing, and is midsize.
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UndisclosedUndisclosed50 - 249Doral, FL
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Compuquip Cybersecurity is a Cybersecurity company. The midsize Doral, Florida-based team offers Cybersecurity and Application Testing. The company was founded in 1980.
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UndisclosedUndisclosed50 - 249Irving, TX
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Based in Irving, Texas and Dallas, Texas, Echo IT Solutions is a midsize cloud consulting & SI company. Their services include cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9Irving, TX
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Logistics & Supply Chain Consulting company Merit American Technologies is located in Irving, Texas. They focus on Logistics & Supply Chain Consulting and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Schriesheim, Germany
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SymProject GmbH is a custom software development firm. They focus on Custom Software Development and Web Development and were established in 2010. The firm is in Schriesheim, Germany.
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UndisclosedUndisclosed2 - 9Berlin, Germany
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Custom software development company cultivate GmbH is located in Berlin, Germany. Founded in 2019, the team focuses on Custom Software Development and Web Development.
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UndisclosedUndisclosed2 - 9Krefeld, Germany
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Cloud consulting & SI company ProcEvolution is located in Krefeld, Germany. Launched in 2019, the team offers cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed250 - 999Graz, Austria
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DCCS IT Business Solutions is a custom software development company. Headquartered in Graz, Austria and Mainz, Germany, the team offers Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Wien, Austria
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Based in Wien, Austria and Mödling, Austria, Splex is a small software development company. Their services include Custom Software Development and Web Development.
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UndisclosedUndisclosed250 - 999Chennai, India
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Midsize Ecommerce Marketing company ValleyPoint Technologies, is located in Chennai, India. The team focuses on Ecommerce Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Mauerbach, Austria
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DevOps Squad is a cloud consulting & SI and software development company. Their small team is in Mauerbach, Austria. Their services include cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49
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NeoProc is a cloud consulting & SI and Accounting company. The company is based in San Vicente de Moravia, Costa Rica. Their services include cloud consulting & SI and Accounting.
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UndisclosedUndisclosed10 - 49München, Germany
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ESR Labs is a cloud consulting & SI company founded in 2012. Their services include cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Linz, Austria
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S2G.at is a Linz, Austria-based software development company. They offer Custom Software Development and BI & big data consulting & SI and were launched in 2011.
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UndisclosedUndisclosed50 - 249Antrim, Northern Ireland
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Vyta is a Rathcoole, Ireland-based Document Digitization & Management company. They specialize in Document Digitization & Management and IT strategy consulting.
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UndisclosedUndisclosed2 - 9
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Cybersecurity company Lenotti Advisors GmbH offers Cybersecurity and Document Digitization & Management. They were founded in 2014.
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UndisclosedUndisclosed10 - 49Anderlecht, Belgium
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IT managed services company Input for You was founded in 2006. The small team offers IT managed services and Document Digitization & Management.
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UndisclosedUndisclosed10 - 49Nieuwegein, Netherlands
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IT strategy consulting and Document Digitization & Management company CTC IT Solutions was founded in 2004. The agency focuses on IT strategy consulting and Document Digitization & Management.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.