Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed10 - 49Monterrey, Mexico
Services provided
Logykopt is an UX agency launched in 2016. In Monterrey, Mexico, the team focuses on UX/UI Design and Other Design.
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UndisclosedUndisclosed10 - 49Cali, Colombia
Services provided
GOAPPS S.A.S, a small Digital Strategy company, is headquartered in Cali, Colombia. The team specializes in Digital Strategy and Web Design.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Lake Forest, IL
Services provided
A3B LLC is a Lake Forest, Illinois-based Accounting company. Their services include Accounting and IT strategy consulting.
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UndisclosedUndisclosed10 - 49College Park, MD
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Sam, Inc. Is an Engineering company launched in 2001. Their team offers Engineering and Financial Consulting.
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UndisclosedUndisclosed10 - 49Beijing, China
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CSOFT Beijing, a Translation company, is headquartered in Beijing, China. Founded in 2003, the team specializes in Translation and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Washington, DC
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Small Accounting company Bazilio Cobb Associates, is in Washington, District of Columbia. The team focuses on Accounting and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Pittsburgh, PA
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In Pittsburgh, Pennsylvania, TECHNOLOGY IN IMAGES, INC. Is a small cloud consulting & SI company. The team focuses on cloud consulting & SI and Custom Software Development.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49Guaynabo, Puerto Rico
Services provided
Business Consulting company Cedrela Consulting Group is based in Guaynabo, Puerto Rico. They specialize in Business Consulting and IT strategy consulting and were launched in 2015.
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UndisclosedUndisclosed10 - 49Minato City, Japan
Services provided
Founded in 2007, Proworks Group is an Accounting company. Based in Minato City, Japan, the team focuses on Accounting and Corporate Law.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
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UndisclosedUndisclosed10 - 49Guang Zhou Shi, China
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Guangzhou MRT Information Technology Co., Ltd., a cloud consulting & SI company, provides cloud consulting & SI and Web Development. The firm is headquartered in Guang Zhou Shi, China.
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UndisclosedUndisclosed10 - 49Quito, Ecuador
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Launched in 2016, BPONE is a small Quito, Ecuador-based Back Office Outsourcing company. Their team offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Amman, Jordan
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The Hope International is a Digital Strategy company. The team provides Digital Strategy and Content Marketing and is based in Amman, Jordan.
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UndisclosedUndisclosed10 - 49Oshawa, Canada
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Headquartered in Oshawa, Canada and Cheyenne, Wyoming, Propcdefender is an IT strategy consulting company. The team specializes in IT strategy consulting and Call Center Services.
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UndisclosedUndisclosed10 - 49Ho Chi Minh City, Vietnam
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ODS CLOUD is a call center company. They offer Call Center Services and Back Office Outsourcing and are based in Ho Chi Minh City, Vietnam.
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UndisclosedUndisclosed10 - 49
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Digital Web Avenue India Private Limited is a Digital Strategy company. The Kolkata, India-based team specializes in Digital Strategy and Web Design.
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UndisclosedUndisclosed10 - 49Manchester, England
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SQA Consulting Limited, a small artificial intelligence firm, is located in Manchester, England and Dublin, Ireland. Their services include Artificial Intelligence and Cybersecurity.
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UndisclosedUndisclosed10 - 49Stuttgart, Germany
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Redhotmagma GmbH is an user experience agency located in Stuttgart, Germany. Their services include UX/UI Design and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Málaga, Spain
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A2 System is an UX design agency. They are located in Málaga, Spain and have small team of experts. Their services include UX/UI Design and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49New Delhi, India
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Dua Consulting, a small Business Consulting company, is based in New Delhi, India. Their services include Business Consulting and Public Relations.
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UndisclosedUndisclosed10 - 49Carpi, Italy
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SEO agency SMC Consulting is located in Carpi, Italy and Bolzano, Italy. Launched in 2011, the team offers Search Engine Optimization and UX/UI Design.
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UndisclosedUndisclosed10 - 49Łbiska, Poland
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Blue Almond is a social media marketing firm. They were founded in 2018 and focus on Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Pontedera, Italy
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HT&T Consulting is a SEO company launched in 2000. The team offers Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed10 - 49Hyderabad, India
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SKEAN Tech Solutions is a small IT strategy consulting company founded in 2013. Their team provides IT strategy consulting and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Boston, MA
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DreamingCode is a small Boston, Massachusetts-based e-commerce development company. The team offers E-Commerce Development and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Fair Oaks Ranch, TX
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CapabilitySource is a Market Research company located in Fair Oaks Ranch, Texas. The team focuses on Market Research and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Albuquerque, NM
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Acira Group, a Digital Strategy company, was established in 2010. The firm focuses on Digital Strategy and Web Design.
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UndisclosedUndisclosed10 - 49Baton Rouge, LA
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Established in 1988, Antares Technology Solutions is an IT strategy consulting company. The firm provides IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed10 - 49
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Aither Technology, a small cloud consulting & SI company, is based in Austin, Texas and Bengaluru, India. Their services include cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Hamburg, Germany
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IAP GmbH is a custom software development company. Established in 1992, their team offers Custom Software Development and Business Consulting.
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UndisclosedUndisclosed10 - 49Clearwater, FL
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In Clearwater, Florida, Speed of Light Media is an Application Testing company. Their services include Application Testing and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Hamburg, Germany
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Explicatis GmbH is an user experience design company. The small Hamburg, Germany-based team specializes in UX/UI Design and IT strategy consulting. The agency was established in 1999.
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UndisclosedUndisclosed10 - 49Hannover, Germany
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Located in Hannover, Germany, Dievision is a small social media marketing agency. The team specializes in Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49
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GTCommunications is a small phone answering service in Panama City, Panama. The team focuses on Call Center Services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
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Cellvoz Cloud Services is an answering service company. Their small team is headquartered in Bogotá, Colombia. Their team provides Call Center Services and Other Marketing.
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UndisclosedUndisclosed10 - 49Dublin, Ireland
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Established in 2019, Cloudgate is a Blockchain company. Their team offers Blockchain and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Köln, Germany
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UBIRCH GmbH is a Blockchain Marketing company. Their team is located in Köln, Germany and Berlin, Germany. The firm specializes in Blockchain Marketing and Cybersecurity.
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UndisclosedUndisclosed10 - 49
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Inspired Infotech LLC. Is a branding firm launched in 2012. The company provides Branding and Social Media Marketing, and is small.
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UndisclosedUndisclosed10 - 49
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Advertising company Bora - Cybersecurity Marketing is located in Valencia, Spain. The team offers Advertising and Digital Strategy.
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UndisclosedUndisclosed10 - 49
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JIT Solutions is a Marketing Strategy company. The Barcelona, Spain-based team specializes in Marketing Strategy and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Paris, France
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Nefture is a Paris, France-based Blockchain company. Their services include Blockchain and Blockchain Marketing.
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UndisclosedUndisclosed10 - 49
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CYBWARE, a small web development company, is based in. The team focuses on Web Development and Digital Strategy.
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UndisclosedUndisclosed10 - 49Bellevue, WA
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Leszynski Group, Inc. Is a cloud consulting & SI company. Launched in 1990, the team specializes in cloud consulting & SI and Business Consulting.
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UndisclosedUndisclosed10 - 49St. Petersburg, FL
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No Limit Technology, Inc., a cloud consulting & SI company, is based in St. Petersburg, Florida and Miami, Florida. Their services include cloud consulting & SI and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Alpharetta, GA
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Phoenix Innovations is a small Alpharetta, Georgia-based Logistics & Supply Chain Consulting company. Their services include Logistics & Supply Chain Consulting and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Alpharetta, GA
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S3B Global is a cloud consulting & SI company. Launched in 2018, the company provides cloud consulting & SI and IoT development.
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UndisclosedUndisclosed10 - 49Minneapolis, MN
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AIThinkers is a cloud consulting & SI company. In Minneapolis, Minnesota, the firm specializes in cloud consulting & SI and IoT development.
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UndisclosedUndisclosed10 - 49Kolkata, India
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Cybersecurity company Lazot Technologies Pvt Ltd provides Cybersecurity and Custom Software Development. They were founded in 2020.
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UndisclosedUndisclosed10 - 49Bharuch, India
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TechoMax Solution™, a web design company, was established in 2018. The team provides Web Design and UX/UI Design.
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UndisclosedUndisclosed10 - 49
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Amyntas , a social media marketing company, is located in Gurugram, India. They focus on Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49Bath, England
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Goaltech, a cloud consulting & SI company, was launched in 2017. The small team offers cloud consulting & SI and IoT development.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.