Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed250 - 999Chennai, India
Services provided
Midsize Ecommerce Marketing company ValleyPoint Technologies, is located in Chennai, India. The team focuses on Ecommerce Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Mauerbach, Austria
Services provided
DevOps Squad is a cloud consulting & SI and software development company. Their small team is in Mauerbach, Austria. Their services include cloud consulting & SI and Custom Software Development.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49
Services provided
NeoProc is a cloud consulting & SI and Accounting company. The company is based in San Vicente de Moravia, Costa Rica. Their services include cloud consulting & SI and Accounting.
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UndisclosedUndisclosed10 - 49München, Germany
Services provided
ESR Labs is a cloud consulting & SI company founded in 2012. Their services include cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Linz, Austria
Services provided
S2G.at is a Linz, Austria-based software development company. They offer Custom Software Development and BI & big data consulting & SI and were launched in 2011.
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UndisclosedUndisclosed50 - 249Antrim, Northern Ireland
Services provided
Vyta is a Rathcoole, Ireland-based Document Digitization & Management company. They specialize in Document Digitization & Management and IT strategy consulting.
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UndisclosedUndisclosed2 - 9
Services provided
Cybersecurity company Lenotti Advisors GmbH offers Cybersecurity and Document Digitization & Management. They were founded in 2014.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49Anderlecht, Belgium
Services provided
IT managed services company Input for You was founded in 2006. The small team offers IT managed services and Document Digitization & Management.
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UndisclosedUndisclosed10 - 49Nieuwegein, Netherlands
Services provided
IT strategy consulting and Document Digitization & Management company CTC IT Solutions was founded in 2004. The agency focuses on IT strategy consulting and Document Digitization & Management.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
Building Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 96 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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UndisclosedUndisclosed50 - 249Warszawa, Poland
Services provided
Atende S.A. Is a Warszawa, Poland-based Cybersecurity company. The team provides Cybersecurity and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9Keller, TX
Services provided
Juris Disputes & Investigations LLC is a Cybersecurity company. They were founded in 2020 and specialize in Cybersecurity.
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UndisclosedUndisclosed50 - 249
Services provided
Launched in 2002, André is a midsize New York, New York-based Cybersecurity company. Their services include Cybersecurity and Custom Software Development.
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UndisclosedUndisclosed50 - 249Bologna, Italy
Services provided
Net Service S.p.A. Is a Cybersecurity company. Launched in 1997, the team offers Cybersecurity and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Addison, TX
Services provided
7T (SevenTablets, Inc.), an user experience company, is headquartered in Addison, Texas. The team offers UX/UI Design and Custom Software Development.
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UndisclosedUndisclosed250 - 999Rome, Italy
Services provided
Mashfrog Group, a Digital Strategy company, was established in 2008. The team provides Digital Strategy and Web Design and is located in Rome, Italy and Tampa, Florida.
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UndisclosedUndisclosed50 - 249Vadodara, India
Services provided
Helios Solutions is a midsize custom software development company located in Vadodara, India and Seattle, Washington. Their services include Custom Software Development and AR/VR development.
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Undisclosed< $25 / hrFreelancer
Services provided
Estheticize is a small SEO services firm headquartered in Mohali, India. Their services include Search Engine Optimization and Web Design.
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$1,000+$25 - $49 / hrFreelancerPlymouth, England
Services provided
Established in 2022, DarkGenetics, a small web development company, is located in Plymouth, England. Their services include Web Development and E-Commerce Development.
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UndisclosedUndisclosed50 - 249Ankara, Türkiye
Services provided
Sistaş is a midsize custom software development company launched in 1991. Their team focuses on Custom Software Development and Call Center Services.
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UndisclosedUndisclosed10 - 49Hyderabad, India
Services provided
Launched in 2021, SecurDI is a Cybersecurity company. Their team specializes in Cybersecurity.
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UndisclosedUndisclosed250 - 999Pontinha, Portugal
Services provided
S4Digital, a Cybersecurity and artificial intelligence company, was established in 2021. The company specializes in Cybersecurity and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Wesley Chapel, FL
Services provided
Cybersecurity company Identity Fusion, Inc. Is headquartered in Wesley Chapel, Florida and London, England. They focus on Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
Olympus Infotech, LLC is a Cybersecurity company. Established in 2016, the team specializes in Cybersecurity. The agency is based in Charlotte, North Carolina.
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UndisclosedUndisclosed10 - 49Valley Cottage, NY
Services provided
Established in 2016, Trigya Innovations is a small CRM consulting and SI company. Their services include CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Bengaluru, India
Services provided
In Chicago, Illinois and Bengaluru, India, Race2Cloud Tech is a CRM consulting and SI company. Established in 2016, the team specializes in CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Chennai, India
Services provided
A or B or C Technologies is a CRM consulting and SI company. They are headquartered in New York, New York and Chennai, India. Their team specializes in CRM consulting and SI and ERP consulting and
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UndisclosedUndisclosed10 - 49San Marino, CA
Services provided
Launched in 2014, ZBrains is a small San Marino, California-based CRM consulting and SI company. Their services include CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Poznań, Poland
Services provided
EMS Partner, a Cybersecurity company, was founded in 2011. The team provides Cybersecurity and is headquartered in Poznań, Poland.
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UndisclosedUndisclosed2 - 9San Ramon, CA
Services provided
Dazzpers is a Cybersecurity company. They were launched in 2020, and their services include Cybersecurity.
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UndisclosedUndisclosed250 - 999Hamburg, Germany
Services provided
BeOne Hamburg is an Application Management & Support company. They provide Application Management & Support and Business Consulting and are headquartered in Hamburg, Germany.
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UndisclosedUndisclosed1,000 - 9,999Amsterdam, Netherlands
Services provided
Vibe Group is an IT strategy consulting company in Düsseldorf, Germany and Amsterdam, Netherlands. They focus on IT strategy consulting and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Kraków, Poland
Services provided
Krakowski Park Technologiczny is a small Corporate Training & Coaching company established in 1997. Their services include Corporate Training & Coaching and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Dublin, OH
Services provided
Dark Rhino Security, a Cybersecurity company, is in Dublin, Ohio and Bishops Cleeve, England. Launched in 2017, the team focuses on Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
Thalamus Group is a Cybersecurity company. The firm is based in Draper, Utah. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Katy, TX
Services provided
Cirrus Cybersecurity Group is a Cybersecurity company. In Katy, Texas, the company provides Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
Sierra Holdings Inc., a web design agency and Cybersecurity company, was established in 2012. The team offers Web Design and Cybersecurity and is headquartered in Bowie, Maryland.
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UndisclosedUndisclosed10 - 49Miami, FL
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GUARDA USA is a small Cybersecurity company headquartered in Miami, Florida. The team offers Cybersecurity.
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UndisclosedUndisclosed50 - 249Tarnów, Poland
Services provided
MGGP Aero is a Commercial Development company. The midsize Tarnów, Poland-based team offers Commercial Development and IT managed services. The firm was founded in 2001.
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UndisclosedUndisclosed2 - 9
Services provided
Gloo CRM Inc. Is a CRM consulting and SI company. The small South Surrey, Canada-based team provides CRM consulting and SI and IT managed services. The company was established in 2010.
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UndisclosedUndisclosed50 - 249Toronto, Canada
Services provided
Based in Toronto, Canada, Aarialife Technologies is a midsize CRM consulting and SI and ERP consulting and SI company. Their services include CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosedFreelancerHerzele, Belgium
Services provided
ICT-Remarketing is a small IT strategy consulting and Document Digitization & Management company launched in 2009. Their team provides IT strategy consulting and Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Little Elm, TX
Services provided
Launched in 2021, Trust0security, a small Cybersecurity company, is headquartered in Little Elm, Texas. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
IDentity AllStars is a small San Francisco, California-based Staffing company. The team specializes in Staffing and Recruiting.
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UndisclosedUndisclosedFreelancerSacramento, CA
Services provided
Launched in 2022, SolidifyID, a small Cybersecurity company, is based in Sacramento, California. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
Small Cybersecurity company Caleb Consulting Group, is headquartered in Boston, Massachusetts. The team offers Cybersecurity.
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UndisclosedUndisclosed2 - 9Novato, CA
Services provided
Blue Karma Security is a Cybersecurity company based in Novato, California. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9Parsippany-Troy Hills, NJ
Services provided
Tiger Advisory Group is a Cybersecurity company. Founded in 2018, the firm provides Cybersecurity and Blockchain.
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UndisclosedUndisclosed2 - 9
Services provided
SSOGEN Corporation is a Cybersecurity company. Headquartered in Dallas, Texas and Alpharetta, Georgia, the team provides Cybersecurity.
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UndisclosedUndisclosed2 - 9Atlanta, GA
Services provided
Cybersecurity company seeIT Services LLC was founded in 2018. The team offers Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
Mobileblokes is a CRM consulting and SI company. Founded in 2013, the team provides CRM consulting and SI and IT managed services. The firm is in Natick, Massachusetts.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
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We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.8/40.016.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.