Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10 - 49Brisbane City, Australia
Services provided
Launched in 2007, Cyber Research is a Cybersecurity company. The small team specializes in Cybersecurity.
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UndisclosedUndisclosed2 - 9Brisbane City, Australia
Services provided
Established in 2018, Avantia Cyber Security is a small Cybersecurity company. Their services include Cybersecurity.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Haymarket, Australia
Services provided
Sense of Security is a Cybersecurity company. Their small team is in Haymarket, Australia and provides Cybersecurity. The agency was founded in 2002.
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UndisclosedUndisclosed50 - 249Barangaroo, Australia
Services provided
Secure Logic is a midsize Barangaroo, Australia-based Cybersecurity company. The team provides Cybersecurity.
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UndisclosedUndisclosed2 - 9Sydney, Australia
Services provided
Established in 2016, Vertex Security is a Cybersecurity company. The team offers Cybersecurity and is headquartered in Sydney, Australia.
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UndisclosedUndisclosed10 - 49Budapest, Hungary
Services provided
Founded in 2009, DPC Consulting Kft is a small cloud consulting & SI company in Budapest, Hungary. Their team specializes in cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Sydney, Australia
Services provided
InfoTrust is a Cybersecurity company. Their small team is headquartered in Sydney, Australia and offers Cybersecurity. The firm was launched in 2014.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9Barangaroo, Australia
Services provided
Parade Warrior & Cyber Resilience is a small Cybersecurity company. Launched in 2019, the team provides Cybersecurity.
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UndisclosedUndisclosed2 - 9Sydney, Australia
Services provided
Core Sentinel is a Cybersecurity company. Their small team is headquartered in Sydney, Australia and provides Cybersecurity. The firm was launched in 2015.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
Building Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 96 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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UndisclosedUndisclosed10 - 49Footscray, Australia
Services provided
IZOOlogic is a Cybersecurity company. They are headquartered in Footscray, Australia and have small team. They specialize in Cybersecurity.
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UndisclosedUndisclosed2 - 9Melbourne, Australia
Services provided
Suraksha Information Security is a small Cybersecurity company located in Melbourne, Australia. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
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Small Cybersecurity company Privasec, is in Melbourne, Australia. The team focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49West Perth, Australia
Services provided
BankVault is a small West Perth, Australia-based Cybersecurity company. The team focuses on Cybersecurity.
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UndisclosedUndisclosed2 - 9Canberra, Australia
Services provided
Macquarie Government is a Cybersecurity company. Their small team is based in Canberra, Australia. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9Canberra, Australia
Services provided
QILA is a Cybersecurity company. Headquartered in Canberra, Australia, the team specializes in Cybersecurity.
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UndisclosedUndisclosed50 - 249Chatswood, Australia
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Huntsman Security is a Cybersecurity company founded in 1999. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9Baghdad, Iraq
Services provided
Small cloud consulting & SI company Iraqi Cloud, is located in Baghdad, Iraq. The team specializes in cloud consulting & SI.
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UndisclosedUndisclosed2 - 9North Sydney, Australia
Services provided
Fifth Quadrant CX is a small North Sydney, Australia-based software development firm and IT strategy consulting company. Their services include Custom Software Development and IT strategy
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UndisclosedUndisclosed2 - 9Melbourne, Australia
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Defend Wise, a Cybersecurity company, was founded in 2017. The agency focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49Southbank, Australia
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Paisley Australia Pty Ltd is a Cybersecurity company. Launched in 1996, the team offers Cybersecurity.
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UndisclosedUndisclosed10 - 49Austin, TX
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AVENDE, an ERP consulting and SI and IT managed services company, is located in Austin, Texas. They focus on ERP consulting and SI and IT managed services and were launched in 1989.
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UndisclosedUndisclosed2 - 9Toronto, Canada
Services provided
Todigital Technologies is a small CRM consulting and SI and IT managed services company in Toronto, Canada. Their services include CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
Services provided
Founded in 2000, Synotive is a small software development firm based in Melbourne, Australia. Their team offers Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Elgin, IL
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Adnet Inc. Is an IT strategy consulting company. They offer IT strategy consulting and Web Design and are in Elgin, Illinois.
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UndisclosedUndisclosed2 - 9Elgin, IL
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Established in 2010, T.G. Consultants Inc is a small IT strategy consulting company. Their services include IT strategy consulting and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249Toronto, Canada
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BiblioCommons, a Digital Strategy and IT strategy consulting company, was founded in 2006. The team offers Digital Strategy and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Toronto, Canada
Services provided
Signa is an IT strategy consulting and Other Digital Marketing company. Their small team is located in Toronto, Canada. Their services include IT strategy consulting and Other Digital Marketing.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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WinMac Inc is a small Toronto, Canada-based unified communications consulting & SI and IT managed services company. The team offers unified communications consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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EASYTECHCARE Inc. Is an Application Management & Support and Cybersecurity company based in Toronto, Canada. The team specializes in Application Management & Support and Cybersecurity.
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UndisclosedUndisclosed10 - 49Schaumburg, IL
Services provided
Established in 2018, AugustIQ Consulting is an artificial intelligence firm. Their team provides Artificial Intelligence and Back Office Outsourcing.
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$5,000+$25 - $49 / hr250 - 999
Services provided
Software development firm Kairos was founded in 2014. The team specializes in Custom Software Development and UX/UI Design and is located in Madrid, Spain.
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UndisclosedUndisclosed50 - 249Honolulu, HI
Services provided
UX agency and Cybersecurity company Oceanit focuses on UX/UI Design and Cybersecurity. They were founded in 1985.
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UndisclosedUndisclosed50 - 249Recife, Brazil
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SPEEDMAIS Information Technology and Services, an IT strategy consulting company, offer IT strategy consulting and E-Commerce Development. They were launched in 2015.
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UndisclosedUndisclosed50 - 249Austin, TX
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Zilker Technology LLC. Is an UX design company. The midsize Austin, Texas-based team specializes in UX/UI Design and Artificial Intelligence. The company was founded in 2014.
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UndisclosedUndisclosed2 - 9
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Reliable Networks is a Maine-based cloud consulting & SI company. Established in 2003, the team provides cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Morgantown, WV
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M&S Consulting is a cloud consulting & SI company. Located in Morgantown, West Virginia, the firm was established in 2002. Their services include cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Stirling, Scotland, Scotland
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Objective Associates is a Stirling, Scotland, Scotland-based e-commerce development firm. Founded in 2002, the team focuses on E-Commerce Development and Custom Software Development.
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UndisclosedUndisclosed250 - 999Barra da Tijuca, Brazil
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Central 24 Hours is a call center. Their midsize team is headquartered in Barra da Tijuca, Brazil. Their team specializes in Call Center Services and Digital Strategy.
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UndisclosedUndisclosed2 - 9Bundoora, Australia
Services provided
ETech Consulting is an IT strategy consulting company. The Bundoora, Australia-based team specializes in IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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Securicore Inc is an Application Management & Support and Cybersecurity company launched in 2003. The small team offers Application Management & Support and Cybersecurity.
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UndisclosedUndisclosed50 - 249
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Established in 1996, Bankside Chase is a midsize Toronto, Canada-based IT strategy consulting company. Their services include IT strategy consulting.
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UndisclosedUndisclosed50 - 249Sydney, Australia
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Founded in 2002, Analytics8 Australia is a midsize big data analytics company and IT managed services company. Their services include BI & big data consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249Florianopolis, Brazil
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Custom software development firm Involves was founded in 2008. The team focuses on Custom Software Development and Digital Strategy.
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UndisclosedUndisclosed10 - 49Toronto, Canada
Services provided
CYBER PROS CONSULTING, a small Cybersecurity and social media marketing agency, is located in Toronto, Canada. Their services include Cybersecurity and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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Launched in 2002, xiBOSS Corporation is an IT strategy consulting company. The firm specializes in IT strategy consulting and Custom Software Development, and is small.
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UndisclosedUndisclosed50 - 249Melbourne, Australia
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InfoCentric is a data analytics company and IT managed services company. Their team is in Melbourne, Australia. The firm specializes in BI & big data consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Computronic Toronto, a small IT managed services and other IT consulting and SI company, is in Toronto, Canada. Their services include IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9
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NorthPort Technology Solutions Inc. Is an IT managed services and other IT consulting and SI company. Their team focuses on IT managed services.
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UndisclosedUndisclosed2 - 9Lebanon, TN
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Verified Safe LLC is a Cybersecurity company. Their small team is in Lebanon, Tennessee. Their team specializes in Cybersecurity.
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UndisclosedUndisclosed50 - 249Toronto, Canada
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Teskostudio IT Support, a midsize business intelligence company and IT managed services company, is based in Toronto, Canada. The team provides BI & big data consulting & SI and IT managed services.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.8/40.016.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.