Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed50 - 249Dallas, TX
Services provided
IT strategy consulting company Doyensys Inc was established in 2006. In Dallas, Texas, the team focuses on IT strategy consulting.
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$1,000+< $25 / hr250 - 999Gurugram, India
Services provided
Launched in 2006, Ginesys is a midsize ERP consulting and SI and other IT consulting and SI company. Their team provides ERP consulting and SI and other IT consulting and SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$10,000+< $25 / hr250 - 999Umm Al Quwain, United Arab Emirates
Services provided
Cogniscient Business Solutions Pvt. Ltd., an ERP consulting and SI company, was founded in 2007. The agency offers ERP consulting and SI and CRM consulting and SI.
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$1,000+$25 - $49 / hr50 - 249دبي, United Arab Emirates
Services provided
Abzer Technology Solutions is a midsize social media marketing firm founded in 2016. Their team focuses on Social Media Marketing and IT strategy consulting.
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$25,000+$50 - $99 / hr10 - 49Chennai, India
Services provided
Cybersecurity company Briskinfosec provides Cybersecurity and IT staff augmentation. They were launched in 2012.
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$1,000+< $25 / hr50 - 249Hyderabad, India
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Foray Software Private Limited is a cloud consulting & SI and IT staff augmentation company. The Hyderabad, India-based team focuses on cloud consulting & SI and IT staff augmentation.
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$5,000+< $25 / hr10 - 49
Services provided
Located in Castro Valley, California, FS Code is a small CRM consulting and SI company. Their services include CRM consulting and SI and IT managed services.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49Dagenham, England
Services provided
Launched in 2009, Neon Soft is a small CRM consulting and SI company. Their team specializes in CRM consulting and SI and unified communications consulting & SI.
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$1,000+$50 - $99 / hr10 - 49Mumbai, India
Services provided
Founded in 2010, Redfox Cybersecurity is a small Cybersecurity company headquartered in Toronto, Canada and Santa Clara, California. Their team provides Cybersecurity and Application Testing.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$50,000+$200 - $300 / hr250 - 999
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Cyberium Inc is a Blockchain company. The midsize Lewis Center, Ohio-based team focuses on Blockchain and Cybersecurity. The agency was launched in 2021.
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$1,000+$50 - $99 / hr50 - 249Dubai, United Arab Emirates
Services provided
En Route Technologies is a Cybersecurity company. The midsize Dubai, United Arab Emirates-based team focuses on Cybersecurity. The agency was launched in 2017.
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UndisclosedUndisclosed10 - 49Montreal, Canada
Services provided
IT strategy consulting and Business Consulting company PMC - Project Management Centre was launched in 1996. The team focuses on IT strategy consulting and Business Consulting.
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$10,000+UndisclosedFreelancerBelfast, Northern Ireland
Services provided
Serverless First is a small Belfast, Northern Ireland-based cloud consulting & SI company. Their services include cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed50 - 249Valbonne, France
Services provided
Smart Global Governance is a Cybersecurity and Blockchain company. The Valbonne, France-based team offers Cybersecurity and Blockchain.
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UndisclosedUndisclosed10 - 49
Services provided
Ziyyara Edutech, an IT strategy consulting company, is in Noida, India. Their services include IT strategy consulting.
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UndisclosedUndisclosed50 - 249Wellington, New Zealand
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Fusion5 is an Enterprise App Modernization company. Launched in 2002, the agency is based in Wellington, New Zealand. Their services include Enterprise App Modernization and CRM consulting and SI.
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$75,000+$100 - $149 / hr50 - 249Hamburg, Germany
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Established in 2000, DIU MarTech Solutions GmbH is a cloud consulting & SI company. Their team specializes in cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Paris, France
Services provided
Opscidia is an artificial intelligence company. In Paris, France, the agency was launched in 2019. Their team provides Artificial Intelligence and other IT consulting and SI.
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Undisclosed$200 - $300 / hr50 - 249Onalaska, WI
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Innovia Consulting is an ERP consulting and SI company. They specialize in ERP consulting and SI and Business Consulting and were established in 1984.
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UndisclosedUndisclosed250 - 999Santa Ana, CA
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Located in Santa Ana, California, NexInfo Solutions is an ERP consulting and SI company. They provide ERP consulting and SI and IT managed services and were launched in 1999.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Launched in 2019, VipE is an IT strategy consulting company. Their services include IT strategy consulting and Business Consulting.
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UndisclosedUndisclosed50 - 249
Services provided
Support Adventure Limited, a midsize IT staff augmentation company, is in London, England. Their services include IT staff augmentation and IT strategy consulting.
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$10,000+Undisclosed10 - 49Minneapolis, MN
Services provided
White Oak Security, a Cybersecurity company, was established in 2007. The team provides Cybersecurity and is headquartered in Minneapolis, Minnesota.
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UndisclosedUndisclosed50 - 249Bengaluru, India
Services provided
Griha Software Technologies Pvt Ltd is a big data company and other IT consulting and SI company founded in 2003. The team specializes in BI & big data consulting & SI and other IT consulting and
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$50,000+$25 - $49 / hr50 - 249New Delhi, India
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ERP consulting and SI company Netsuite Expert was launched in 2007. The team provides ERP consulting and SI and IT managed services and is located in New Delhi, India.
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UndisclosedUndisclosed250 - 999
Services provided
HiQo Solutions, Inc. Is a software development company. They are in Atlanta, Georgia and have midsize team. They provide Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Paris, France
Services provided
Novelis is a Cybersecurity company. The Paris, France-based company provides Cybersecurity and Artificial Intelligence.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Asma TechServe, a cloud consulting & SI company, is headquartered in Auburn, Australia. Founded in 2021, the team specializes in cloud consulting & SI and UX/UI Design.
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UndisclosedUndisclosed10 - 49Ahmedabad, India
Services provided
Skyward Techno is a CRM consulting and SI company established in 2005. Their services include CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed10 - 49Ottery Saint Mary, England
Services provided
Hostcomm, a cloud consulting & SI company, is in Ottery Saint Mary, England. Their services include cloud consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249St. Petersburg, FL
Services provided
360 Advanced is a Cybersecurity company. Launched in 2004, the team offers Cybersecurity.
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UndisclosedUndisclosed50 - 249Newstead, Australia
Services provided
IT strategy consulting and software development company Gis People offers IT strategy consulting and Custom Software Development. They were founded in 2010.
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$1,000+$200 - $300 / hr250 - 999Emerald Isle, NC
Services provided
Located in Emerald Isle, North Carolina, TransImpact Pvt Ltd is a custom software development firm. The team specializes in Custom Software Development and Product Marketing.
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UndisclosedUndisclosed250 - 999Santa Clara, CA
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ERP consulting and SI company Yantra Inc. Is in Santa Clara, California and Toronto, Canada. Founded in 2008, the team specializes in ERP consulting and SI and CRM consulting and SI.
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$1,000+Undisclosed10 - 49Toronto, Canada
Services provided
In Toronto, Canada, HostedPCI is a Cybersecurity company. The team focuses on Cybersecurity and Blockchain.
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$5,000+$25 - $49 / hr250 - 999Coral Springs, FL
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Synergy Technologies LLC, an IT strategy consulting company, is headquartered in Coral Springs, Florida. The team provides IT strategy consulting and IT staff augmentation.
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$5,000+$200 - $300 / hr10 - 49San Carlos, CA
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Emagined Security is a Cybersecurity company. Launched in 2003, the team offers Cybersecurity.
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$5,000+$100 - $149 / hr10 - 49Brno, Czech Republic
Services provided
EO SECURITY s.r.o. Is a Cybersecurity company. They offer Cybersecurity and were established in 2016.
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UndisclosedUndisclosed50 - 249Gurugram, India
Services provided
SOIL Institute of Management is an IT strategy consulting company. In Gurugram, India, the team focuses on IT strategy consulting and Corporate Training & Coaching.
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$5,000+$300+ / hr10 - 49Bengaluru, India
Services provided
Appsecure Security is a Cybersecurity company headquartered in Bengaluru, India. They focus on Cybersecurity.
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UndisclosedUndisclosed50 - 249Bengaluru, India
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SalesBabu Business Solutions Pvt. Ltd. Is a CRM consulting and SI company founded in 2008. The team provides CRM consulting and SI and IT managed services and is based in Bengaluru, India.
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UndisclosedUndisclosed10 - 49Ann Arbor, MI
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IT managed services and other IT consulting and SI company CTC Technologies, Inc specializes in IT managed services and other IT consulting and SI. They are based in Ann Arbor, Michigan.
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UndisclosedUndisclosed10 - 49Garden Grove, CA
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Twintel Solutions, Inc. Is an IT strategy consulting company. They specialize in IT strategy consulting and were established in 2008. The company is located in Garden Grove, California.
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$10,000+Undisclosed10 - 49București, Romania
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Relevance Management, a business intelligence company, offer BI & big data consulting & SI and IT managed services. They were established in 2004.
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$1,000+$25 - $49 / hr250 - 999Gurugram, India
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Launched in 2010, Acecloud by RTDS, a midsize cloud consulting & SI company, is located in Gurugram, India. Their team specializes in cloud consulting & SI.
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Undisclosed$100 - $149 / hr10 - 49
Services provided
Threadgold Consulting is a small web design company established in 2017. Their team focuses on Web Design and CRM consulting and SI.
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$1,000+$100 - $149 / hr10 - 49Chuo City, Japan
Services provided
Belue Creative is a Cybersecurity company. They are in Chuo City, Japan and have small team of experts. Their services include Cybersecurity.
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$25,000+Undisclosed10 - 49Madison, WI
Services provided
Sprocket Security, a Cybersecurity company, is based in Madison, Wisconsin. Established in 2018, the team specializes in Cybersecurity.
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$25,000+$100 - $149 / hr50 - 249Oirschot, Netherlands
Services provided
ERP consulting and SI company GAC Business Solutions was launched in 1983. The team provides ERP consulting and SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Singapore, Singapore
Services provided
Axxis Consulting is an IT strategy consulting company. The Singapore, Singapore-based team provides IT strategy consulting.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.