Custom Software Development IT Managed Services Web Development
Confidential
Sep. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Entrusting the entire management of IKONO's IT to Bloonde gave us great peace of mind."

Oct 26, 2026

Co-Founder & CEO, IKONO

Fernando Pastor Troya

Arts, entertainment & music
Madrid, Spain
51-200 Employees
Online Review

An arts, entertainment, and music company has hired Bloonde Web, SL to provide IT management services and custom development solutions. This includes a site, a custom back office, and ticket sales management.

Thanks to Bloonde Web, SL's work, the client has launched a ticket sales platform and expanded their site to support multiple languages and currencies. The team prioritizes tasks well and adapts to evolving needs. Overall, they deliver high-quality work that exceeds expectations.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of IKONO

Describe what your company does in a single sentence.

IKONO creates and operates immersive experience spaces that combine art, play, and technology in various cities across Europe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bloonde Web, SL to accomplish?

Manage the IT department at IKONO and develop custom solutions to connect complex systems and meet the requirements of the various countries in which we operate.

SOLUTION

How did you find Bloonde Web, SL?

Direct professional collaboration since 2020.

Why did you select Bloonde Web, SL over others?

Tailored solutions and personalized service.

Describe the scope of work in detail. Please include a summary of key deliverables.

Bloonde supported us with IT management, as well as the development and evolution of IKONO’s digital platform. The project included a custom-built website and back-office system for multiple locations, ticket sales and management, integrations with reservation systems and payment gateways, multi-language and multi-currency support, automated communications, and tools for data querying and export. They also assisted us in adapting the platform to the requirements of new locations and coordinating technical decisions with our internal teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We launched ticket sales for new locations and expanded the platform to support multiple languages and currencies. Integrations allowed us to connect bookings, payments, and customer communications, while providing reporting and data export capabilities for internal teams. The result was a tool tailored to the operational needs of different locations and to IKONO’s international growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We maintained direct communication and ongoing follow-up through email, messaging, and meetings. The team worked closely with various departments to understand their needs and plan the necessary actions. As this was an ongoing collaboration, we prioritized development tasks and adapted our work as the different locations evolved. This close working relationship meant we felt fully supported in our technical decision-making.

What was your primary form of communication with Bloonde Web, SL?

Email or Messaging App

What did you find most impressive or unique about this company?

Entrusting the entire management of IKONO’s IT to Bloonde gave us great peace of mind. Knowing that a highly experienced team was leading a key area for us—working in direct contact with every department—meant we felt supported in every decision we made. Their work went beyond mere technology management: they developed bespoke solutions to connect complex systems and adapt to the specific operational needs of the various countries where we operate. From the very beginning, we felt as though they were part of our own team.

Are there any areas for improvement or something Bloonde Web, SL could have done differently?

I would not add any further observations to this assessment.

RATINGS

5.0

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