Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed10 - 49Richmond Hill, Canada
Services provided
York Digital Consulting Inc., an IT managed services company, is headquartered in Richmond Hill, Canada. The team provides IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Brantford, Canada
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Established in 2020, CONSIGN SPACE SOLUTIONS is a small Brantford, Canada-based ERP consulting and SI company. Their services include ERP consulting and SI and Custom Software Development.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed50 - 249Montréal, Canada
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ATECNA is an UX design company. In Montréal, Canada and Wasquehal, France, the team provides UX/UI Design and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Santa Ana, CA
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Established in 2018, ScaleNorth is an ERP consulting and SI company. The team specializes in ERP consulting and SI and Business Consulting.
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UndisclosedUndisclosed10 - 49Chelsea, AL
Services provided
Southern Talent Specialists, Inc. Is a Business Consulting company. They were founded in 2019 and specialize in Business Consulting and IT managed services.
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UndisclosedUndisclosed250 - 999Manhattan Beach, CA
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Launched in 2013, Qvest.US is a midsize IT managed services company. Their team provides IT managed services and Custom Software Development.
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UndisclosedUndisclosed10 - 49Auburn, AL
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Based in Auburn, Alabama and Hoover, Alabama, KnowledgePath is a Business Consulting company. Their services include Business Consulting and ERP consulting and SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosedFreelancer
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Spicer Nest, LLC, a Business Consulting company, was established in 2019. The agency offers Business Consulting and Market Research, and is small.
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UndisclosedUndisclosed50 - 249Lexington, KY
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Metaformers, Inc is an IT managed services company launched in 2000. Their team offers IT managed services and Business Consulting.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed50 - 249London, England
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Percipere is a Business Consulting company launched in 2017. The midsize team provides Business Consulting and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Golden, CO
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Xentity Corporation is an Architectural Design company. They are located in Golden, Colorado. Their team focuses on Architectural Design and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Newark, DE
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Predictive Analytics Group, a Marketing Strategy company, was established in 2017. Headquartered in Newark, Delaware, the team focuses on Marketing Strategy and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Dover, DE
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ValueLinked, Corp. Is a social media marketing agency. They were established in 2012, and their services include Social Media Marketing and Business Consulting.
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UndisclosedUndisclosed50 - 249Boston, MA
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Teknicor Corporation is a midsize IT managed services and Business Consulting company founded in 2008. Their services include IT managed services and Business Consulting.
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UndisclosedUndisclosed10 - 49Boston, MA
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Based in Boston, Massachusetts, Harvard Partners is a Business Consulting company. The team offers Business Consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Kalispell, MT
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Accel Consulting Group LLC is a Business Consulting company. Founded in 2018, their team focuses on Business Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Baltimore, MD
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Contracting Resources Group is a midsize Business Consulting company. They provide Business Consulting and Financial Consulting and were launched in 2002.
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UndisclosedUndisclosed10 - 49Minneapolis, MN
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Elicit, LLC, a Business Consulting company, is based in Minneapolis, Minnesota. They specialize in Business Consulting and Corporate Training & Coaching.
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UndisclosedUndisclosed10 - 49Paramus, NJ
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Established in 2000, Silver Search, Inc. Is an user experience agency. The team specializes in UX/UI Design and IT managed services and is headquartered in Paramus, New Jersey.
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UndisclosedUndisclosed250 - 999Berkeley Heights, NJ
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Atlas NH is a midsize Berkeley Heights, New Jersey-based Business Consulting company. The team specializes in Business Consulting and IT managed services.
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UndisclosedUndisclosed10 - 49St. Louis Park, MN
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Based in St. Louis Park, Minnesota, PRAGMATEK is a Business Consulting company. Their services include Business Consulting and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249New Carrollton, MD
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Bizzell is a Business Consulting company established in 2010. Their team specializes in Business Consulting and HR Consulting.
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UndisclosedUndisclosed2 - 9
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Stunja & Company is a Business Consulting company. Their small team is located in New York, New York. Their services include Business Consulting and IT managed services.
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UndisclosedUndisclosedFreelancerBaltimore, MD
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IT managed services company N. Scott Phillips Legal and Business Consulting Services was launched in 1989. The agency focuses on IT managed services and Business Consulting, and is small.
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UndisclosedUndisclosed2 - 9Queens, NY
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Launched in 2019, Razor Thin Consulting Group is a Business Consulting company. Their services include Business Consulting and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Honolulu, HI
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TeraVault Software is a Business Consulting company. Their team is based in Honolulu, Hawaii and Cebu City, Philippines and provides Business Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Bethlehem, PA
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SEO agency Snyder Tech is headquartered in Bethlehem, Pennsylvania and Noida, India. Their services include Search Engine Optimization and Web Design.
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UndisclosedUndisclosed10 - 49Winona Lake, IN
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Small Digital Strategy company Guidepath Consulting, is headquartered in Winona Lake, Indiana. Their services include Digital Strategy and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Davenport, IA
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Charles F. Day & Associates, LLC is a HR Consulting company. Established in 1995, the team specializes in HR Consulting and Business Consulting. The company is located in Davenport, Iowa.
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UndisclosedUndisclosed10 - 49Bentonville, AR
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MenschForce is an IT managed services company. The Bentonville, Arkansas-based agency was launched in 2018. Their services include IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Spring Hill, TN
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Tror is an AI development company launched in 2020. Located in Spring Hill, Tennessee, the team specializes in Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Austin, TX
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Founded in 1991, Allied Consultants, Inc. Is a midsize ERP consulting and SI company located in Austin, Texas. Their team focuses on ERP consulting and SI and IT staff augmentation.
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UndisclosedUndisclosed50 - 249Houston, TX
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Big data company Continental Technology Solutions, Inc was launched in 2012. The team provides BI & big data consulting & SI and IT staff augmentation and is located in Houston, Texas.
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UndisclosedUndisclosed50 - 249Austin, TX
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ISF, Inc. Is a software development firm. The team provides Custom Software Development and IT managed services and is in Austin, Texas and Jacksonville, Florida.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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IMPRIVA is an ERP consulting and SI company. They focus on ERP consulting and SI and Business Consulting and were founded in 2005. The company is headquartered in Las Vegas, Nevada.
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UndisclosedUndisclosed50 - 249Seattle, WA
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Founded in 2012, Strategic Business Decisions Consulting is an Application Testing company. Their team focuses on Application Testing and Digital Strategy.
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UndisclosedUndisclosed2 - 9Overland Park, KS
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IO Media Group is a Conversion Optimization company. They are in Overland Park, Kansas. Their team focuses on Conversion Optimization and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Phoenix, AZ
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SEO Company Arizona is a small SEO services firm based in Phoenix, Arizona. Their services include Search Engine Optimization and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Las Vegas, NV
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Advanced Legal is an IT managed services company established in 1999. The firm specializes in IT managed services and Business Consulting, and is small.
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UndisclosedUndisclosedFreelancerScottsdale, AZ
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WebsiteSpot.com is a social media marketing firm. They were launched in 2002 and offer Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249Westlake, OH
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Nitor Partners is a CRM consulting and SI company. They are in Westlake, Ohio. Their team focuses on CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed50 - 249Beavercreek, OH
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Proaxia consulting group is a midsize Business Consulting company located in Beavercreek, Ohio and Spreitenbach, Switzerland. The team offers Business Consulting and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Dayton, OH
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Edaptive Computing, Inc. Is a Business Consulting company. Their team is headquartered in Dayton, Ohio. The company specializes in Business Consulting and Custom Software Development.
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UndisclosedUndisclosedFreelancerHot Springs, AR
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Unleash Your Geek is a SEO company. They were established in 2001 and focus on Search Engine Optimization and Cybersecurity.
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UndisclosedUndisclosedFreelancer
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Content Marketing company Guiding Digital was launched in 2020. The agency specializes in Content Marketing and Search Engine Optimization, and is small.
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UndisclosedUndisclosedFreelancerLouisville, KY
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Root of Pi LLC is a SEO agency. The Louisville, Kentucky-based agency offers Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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Advanced Digital Experts , a small SEO agency, is based in Las Vegas, Nevada. Their services include Search Engine Optimization and Social Media Marketing.
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UndisclosedUndisclosedFreelancerCharleston, SC
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Established in 2020, hotbutton.io is an Advertising company. The team offers Advertising and Media Planning & Buying and is located in Charleston, South Carolina.
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UndisclosedUndisclosed2 - 9
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SEO Strategy Consulting is a small SEO company located in Portland, Oregon. Their services include Search Engine Optimization and Conversion Optimization.
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UndisclosedUndisclosed2 - 9Scotch Plains, NJ
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Short Hills Design, LLC is a SEO services firm. They are based in Scotch Plains, New Jersey. Their team provides Search Engine Optimization and Web Design.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.5/40.018.2/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.