Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed2 - 9Lekki, Nigeria
Services provided
Cyhermes Limited, a website development company, was founded in 2008. In Lekki, Nigeria, the team provides Web Development and Mobile App Development.
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UndisclosedUndisclosed50 - 249Zürich, Switzerland
Services provided
User experience design company ALLPS was established in 2017. The team provides UX/UI Design and IT managed services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Ecublens, Switzerland
Services provided
Based in Ecublens, Switzerland, ITM Development Sàrl is a small application development firm. Their services include Mobile App Development and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Overland Park, KS
Services provided
Allied OneSource is a Recruitment Process Outsourcing company. Their team is headquartered in Overland Park, Kansas and specializes in Recruitment Process Outsourcing and IT managed services.
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UndisclosedUndisclosed10 - 49Glenn Dale, MD
Services provided
Small Recruitment Process Outsourcing company HRD Inc., is based in Glenn Dale, Maryland. Their services include Recruitment Process Outsourcing and IT managed services.
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UndisclosedUndisclosed10 - 49Clarksburg, MD
Services provided
Refyn Data is a business intelligence company. In Clarksburg, Maryland, the company specializes in BI & big data consulting & SI and IT staff augmentation.
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UndisclosedUndisclosed1,000 - 9,999Hanover, MD
Services provided
Allegis Global Solutions is an IT managed services and Recruitment Process Outsourcing company established in 2001. The team specializes in IT managed services and Recruitment Process Outsourcing.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9Olsztyn, Poland
Services provided
Established in 2009, LastLevel is a custom software development firm. The company focuses on Custom Software Development and BI & big data consulting & SI, and is small.
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UndisclosedUndisclosed10 - 49Herndon, VA
Services provided
Confiminds LLC is a small ERP consulting and SI company based in Herndon, Virginia. Their services include ERP consulting and SI and Recruitment Process Outsourcing.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed50 - 249Ankara, Türkiye
Services provided
GFDS Global Future Designs is a video production company. Their midsize team of employees is based in Ankara, Türkiye. Their team provides Video Production and Mobile App Development.
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UndisclosedUndisclosed50 - 249Monteceneri, Switzerland
Services provided
MTF Business Solutions is a custom software development firm. The team offers Custom Software Development and ERP consulting and SI, and the agency is in Monteceneri, Switzerland.
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UndisclosedUndisclosed2 - 9Alexandria, VA
Services provided
REthink Consulting LLC is an IT managed services company. The team focuses on IT managed services and Custom Software Development and is in Alexandria, Virginia.
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UndisclosedUndisclosed2 - 9McLean, VA
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Recruitment Process Outsourcing company Polaris Workplace Solutions, Inc. Focuses on Recruitment Process Outsourcing and IT managed services. They were launched in 2022.
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UndisclosedUndisclosed2 - 9Schaumburg, IL
Services provided
EBlastMail is an Email Marketing company. The team specializes in Email Marketing and CRM consulting and SI and is based in Schaumburg, Illinois.
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UndisclosedUndisclosed2 - 9Belleville, IL
Services provided
Established in 2008, The Richland Marketing House is a social media marketing agency. The team focuses on Social Media Marketing and Content Marketing and is headquartered in Belleville, Illinois.
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UndisclosedUndisclosed2 - 9Monee, IL
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Blue Taurus Marketing is a social media marketing agency. They are located in Monee, Illinois and have small team. Their services include Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Carmel, IN
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Delivra is a social media marketing agency founded in 1999. The team specializes in Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed2 - 9
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Agent Sauce is a social media marketing company headquartered in Indianapolis, Indiana. The team offers Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed2 - 9Avon, CT
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Small SMS Marketing company JAL VISIONARY SOLUTIONS, LLC, is based in Avon, Connecticut. The team focuses on SMS Marketing and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Wilmington, DE
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CRM consulting and SI company HelpCrunch is located in Wilmington, Delaware and Kyiv, Ukraine. Founded in 2016, the team specializes in CRM consulting and SI and SMS Marketing.
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UndisclosedUndisclosed2 - 9Davao City, Philippines
Services provided
Small social media marketing firm BeeSavvy LLC., is located in Dover, Delaware and Davao City, Philippines. Their services include Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed2 - 9
Services provided
Kwikrelease Media is a SMS Marketing company. Their small team is headquartered in Lewes, Delaware. Their team offers SMS Marketing and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
JGRobo Marketing, Inc. Is a small SMS Marketing company. Founded in 2014, the team offers SMS Marketing and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Wilmington, DE
Services provided
Cool Nerd SAM is a small Wilmington, Delaware-based CRM consulting and SI company. Their services include CRM consulting and SI and SMS Marketing.
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UndisclosedUndisclosed2 - 9Parkland, FL
Services provided
Located in Parkland, Florida, Win Big Marketing is a small social media marketing agency. The team focuses on Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Alpharetta, GA
Services provided
Vonza is a SMS Marketing company established in 2020. Their services include SMS Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Parsippany-Troy Hills, NJ
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WORKFORCE SOLUTIONS GLOBAL INC. Is an ERP consulting and SI company based in Parsippany-Troy Hills, New Jersey. They offer ERP consulting and SI and Staffing.
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UndisclosedUndisclosed2 - 9Surry Hills, Australia
Services provided
BrandMail is a SMS Marketing company based in Surry Hills, Australia. The team offers SMS Marketing and Social Media Marketing.
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UndisclosedUndisclosed10 - 49
Services provided
SimplyCast is a small social media marketing firm. They focus on Social Media Marketing and Email Marketing and were launched in 2009.
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UndisclosedUndisclosed2 - 9Pyrmont, Australia
Services provided
SMS Marketing company touchSMS is headquartered in Pyrmont, Australia. They provide SMS Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Mississauga, Canada
Services provided
Based in Mississauga, Canada, Cosmos Sports & Entertainment is a social media marketing company. Their services include Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed50 - 249Dhaka, Bangladesh
Services provided
ADN DigiNet Ltd. Is a midsize Dhaka, Bangladesh-based CRM consulting and SI company. Their services include CRM consulting and SI and SMS Marketing.
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UndisclosedUndisclosed2 - 9Sofia, Bulgaria
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IT managed services company DECART is based in Sofia, Bulgaria. They provide IT managed services and SMS Marketing and were launched in 1989.
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UndisclosedUndisclosed2 - 9Chagrin Falls, OH
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Admail.net is a Direct Marketing company. They are headquartered in Chagrin Falls, Ohio and have small team. They specialize in Direct Marketing and Email Marketing.
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UndisclosedUndisclosed50 - 249Shatin, Hong Kong
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Established in 2000, Radica Systems Limited is a CRM consulting and SI company. Their services include CRM consulting and SI and Email Marketing.
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UndisclosedUndisclosed2 - 9Luxembourg, Luxembourg
Services provided
Next2One is an Email Marketing company. Their small team is based in Luxembourg, Luxembourg. Their team specializes in Email Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Rishon LeTsiyon, Israel
Services provided
Small SMS Marketing company TextMe SMS, is headquartered in Rishon LeTsiyon, Israel. Their services include SMS Marketing and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Bnei Brak, Israel
Services provided
Launched in 2004, ActiveTrail is a CRM consulting and SI and SMS Marketing company. Their team offers CRM consulting and SI and SMS Marketing.
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UndisclosedUndisclosed2 - 9Bhopal, India
Services provided
SMSINDIAHUB, a small CRM consulting and SI company, is located in Bhopal, India. The team specializes in CRM consulting and SI and Social Media Marketing.
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UndisclosedUndisclosed50 - 249Troy, MI
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OpTech is a Staffing company. The midsize Troy, Michigan-based team specializes in Staffing and Executive Search. The company was launched in 1999.
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UndisclosedUndisclosed50 - 249Utrecht, Netherlands
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SMS Marketing company Tripolis | Now Spotler is located in Utrecht, Netherlands. Established in 2004, the team focuses on SMS Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Middlesex, England
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Campaign Master UK Ltd is an Email Marketing company in Middlesex, England. They offer Email Marketing and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Shotton, Wales
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SMS Marketing company Direct Line Communications Ltd is headquartered in Shotton, Wales. They focus on SMS Marketing and Mobile & App Marketing and were launched in 1987.
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UndisclosedUndisclosed2 - 9Osogbo, Nigeria
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IT managed services company Cybertech was launched in 2022. Based in Osogbo, Nigeria, the team provides IT managed services and Web Design.
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UndisclosedUndisclosed2 - 9Ljubljana, Slovenia
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Launched in 2020, WeScale brands is a social media marketing firm. The team specializes in Social Media Marketing and Email Marketing and is based in Ljubljana, Slovenia.
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UndisclosedUndisclosed50 - 249Bratislava, Slovakia
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Crystal Call, a phone answering service, was founded in 2004. The team specializes in Call Center Services and CRM consulting and SI and is located in Bratislava, Slovakia.
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UndisclosedUndisclosed10 - 49Nonthaburi, Thailand
Services provided
ANTS Marketing Technology is a SMS Marketing company. Located in Nonthaburi, Thailand, their small team focuses on SMS Marketing and Email Marketing. The firm was launched in 2011.
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UndisclosedUndisclosed10 - 49Bangkok, Thailand
Services provided
Mobile Connect Thailand, a SMS Marketing company, is in Bangkok, Thailand. The team offers SMS Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Dar es Salaam, Tanzania
Services provided
Aptus Solutions is an IT managed services and SMS Marketing company. They are located in Dar es Salaam, Tanzania. Their team offers IT managed services and SMS Marketing.
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UndisclosedUndisclosed2 - 9Kyiv, Ukraine
Services provided
MesseDo is a SMS Marketing company. Launched in 2019, the company specializes in SMS Marketing and Mobile & App Marketing.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
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We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.5/40.018.2/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.