Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10 - 49West Bridgford, England
Services provided
Established in 2004, Advanta Productions is a small West Bridgford, England-based IT managed services company. Their team offers IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
WebGuNet is a small web design company headquartered in Palm Harbor, Florida. The team focuses on Web Design and IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9Sheffield, England
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Founded in 2011, Lokomotive is an Advertising company. The small team provides Advertising and Branding.
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UndisclosedUndisclosed2 - 9Duluth, MN
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Downtown Computer is an IT managed services company. Their team is headquartered in Duluth, Minnesota and specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Spring Hill, FL
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Stitch to My Lue Promotions, LLC is an Email Marketing and IT managed services company. Their team is located in Spring Hill, Florida. The firm offers Email Marketing and IT managed services.
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UndisclosedUndisclosed50 - 249Montevideo, Uruguay
Services provided
Located in Montevideo, Uruguay, Invenzis is a midsize Business Consulting company. The team specializes in Business Consulting and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Montevideo, Uruguay
Services provided
INTEGRADOC is a Business Consulting company. They specialize in Business Consulting and IT managed services and were launched in 2009.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosedFreelancerMelbourne, FL
Services provided
Established in 1995, All Brevard Web Sites is a small Melbourne, Florida-based web design company. Their services include Web Design and IT managed services.
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UndisclosedUndisclosed10 - 49Brooksville, FL
Services provided
Small custom software development firm and IT managed services company Velva Darnell Electronics, is in Brooksville, Florida. The team focuses on Custom Software Development and IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 101 projectsPeeklogic, LLC is a Salesforce consulting firm that specializes in Salesforce development, integration, and support services. Their reviews reflect a high level of client satisfaction, with a 100% positive feedback rate regarding their responsiveness, project management, and ability to deliver practical solutions. Approximately 80% of reviewers highlight their smooth communication and timely delivery, emphasizing their commitment to aligning with client values and adapting to evolving requirements.
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UndisclosedUndisclosed10 - 49Montevideo, Uruguay
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Opción Consultores is a Business Consulting company. The Montevideo, Uruguay-based firm was established in 2006. Their team provides Business Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Brandon, FL
Services provided
ABC Net Solutions is a small software development firm and IT managed services company located in Brandon, Florida. The team focuses on Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9São Paulo, Brazil
Services provided
WSearch Soluções Digitais is a Digital Strategy company. They are based in São Paulo, Brazil, and their services include Digital Strategy and IT managed services.
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UndisclosedUndisclosed10 - 49São Paulo, Brazil
Services provided
Headquartered in São Paulo, Brazil, PAPER Comunicação is a small branding agency. Their services include Branding and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9
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Data And Voice Specialists is a small software development company and IT managed services company located in Winter Park, Florida. The team offers Custom Software Development and IT managed
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UndisclosedUndisclosed2 - 9Cercado de Lima, Peru
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Novaweb is a branding company. Based in Cercado de Lima, Peru, the company was founded in 2016. Their team specializes in Branding and E-Commerce Development.
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UndisclosedUndisclosed10 - 49Santa Monica, CA
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Dynamicweb NA is a Content Marketing company launched in 2011. The company provides Content Marketing and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249São Paulo, Brazil
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E/OU-MRM is a CRM consulting and SI company founded in 2003. The team specializes in CRM consulting and SI and Digital Strategy.
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UndisclosedUndisclosed10 - 49São Paulo, Brazil
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Remix is an Advertising company. Their team is headquartered in São Paulo, Brazil and provides Advertising and Content Marketing.
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UndisclosedUndisclosed2 - 9Grantham , England
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Business Consulting company Complete Hospitality Ltd. Was launched in 2019. The agency focuses on Business Consulting and IT managed services, and is small.
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UndisclosedUndisclosed2 - 9San Miguel, Peru
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Located in San Miguel, Peru, Inkawebdesign.com is an IT managed services company. They offer IT managed services and Pay Per Click and were founded in 1997.
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UndisclosedUndisclosed10 - 49Amsterdam, Netherlands
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Established in 2016, Roundabout Social is a small social media marketing company located in Amsterdam, Netherlands. Their team specializes in Social Media Marketing and BI & big data consulting &
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UndisclosedUndisclosed2 - 9São Paulo, Brazil
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Infolab Digital is a small São Paulo, Brazil-based Digital Strategy company. Their services include Digital Strategy and E-Commerce Development.
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UndisclosedUndisclosed2 - 9São Paulo, Brazil
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Launched in 2014, BOB is a small São Paulo, Brazil-based software development firm. Their team focuses on Custom Software Development and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9São Paulo, Brazil
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SUPERIX SOLUÇÕES WEB LTDA, an IT managed services company, was launched in 2003. The small team provides IT managed services and Pay Per Click.
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UndisclosedUndisclosed10 - 49Montevideo, Uruguay
Services provided
Founded in 2009, Adagio Consultores is a Business Consulting company. The agency focuses on Business Consulting and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9
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Based in Lima, Peru, Contadeus is an Accounting company. Launched in 2017, the team focuses on Accounting and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Merced, CA
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Mid Valley IT is an IT managed services company. Their team is based in Merced, California and specializes in IT managed services and Web Design.
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UndisclosedUndisclosed10 - 49São Paulo, Brazil
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Launched in 2015, Clube Sites, a small e-commerce development company, is based in São Paulo, Brazil. Their services include E-Commerce Development and Web Design.
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UndisclosedUndisclosed2 - 9Warszawa, Poland
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Business Care Poland is an Accounting company. They are headquartered in Warszawa, Poland and have small team. Their services include Accounting and IT managed services.
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UndisclosedUndisclosed10 - 49Winston-Salem, NC
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Small IT managed services company ClarkPowell, is located in Winston-Salem, North Carolina. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Mount Holly, NC
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Carolina It Professionals Inc is an IT managed services company. The Mount Holly, North Carolina-based team provides IT managed services and Recruiting.
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UndisclosedUndisclosed10 - 49
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Small social media marketing agency White Fox Social Media, is based in Illinois. Their services include Social Media Marketing and IT managed services.
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UndisclosedUndisclosed10 - 49
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CDS Office Technologies is a custom software development company. They are in Illinois and have small team. Their services include Custom Software Development and IT managed services.
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UndisclosedUndisclosed50 - 249Charlotte, NC
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The Brixton Group, Inc. Is an IT staff augmentation company. The team is based in Charlotte, North Carolina, and their services include IT staff augmentation and IT managed services.
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UndisclosedUndisclosed10 - 49Raleigh, NC
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Celito Communications is an IT managed services company. The firm is based in Raleigh, North Carolina. Their team offers IT managed services.
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UndisclosedUndisclosed10 - 49Tel Aviv-Yafo, Israel
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Infini-T, a custom software development company, is headquartered in Tel Aviv-Yafo, Israel. Their services include Custom Software Development and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Charlotte, NC
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Established in 1987, Technocom Business Systems is a small Charlotte, North Carolina-based IT managed services company. Their team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9São Paulo, Brazil
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Small Digital Strategy company Digital Mundi, is based in São Paulo, Brazil. Their services include Digital Strategy and E-Commerce Development.
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UndisclosedUndisclosed10 - 49Edmond, OK
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LSG Solutions is a small Edmond, Oklahoma-based IT managed services company. The team focuses on IT managed services.
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UndisclosedUndisclosed2 - 9
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Skorski Web Design Inc. Is a branding agency. They focus on Branding and IT managed services and were founded in 2004. The firm is based in Orangeville, Canada.
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UndisclosedUndisclosed10 - 49Fremont, CA
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CA-One Tech Cloud Inc., a big data analytics company, is based in Fremont, California. Their services include BI & big data consulting & SI and Mobile App Development.
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UndisclosedUndisclosed2 - 9Orange, CA
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In Orange, California, Always More is a small IT managed services company. Their services include IT managed services and Social Media Marketing.
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UndisclosedUndisclosed2 - 9
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In Anaheim, California, A3E Systems is a software development firm. The team provides Custom Software Development and UX/UI Design.
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UndisclosedUndisclosed2 - 9Anaheim, CA
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Nerds Fixed IT is an IT managed services company. Established in 2015, the agency is headquartered in Anaheim, California. Their team offers IT managed services.
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UndisclosedUndisclosed2 - 9Anaheim, CA
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EverTech is a small Anaheim, California-based IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed50 - 249Anaheim, CA
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SACA Technologies is an IT managed services company founded in 1997. Headquartered in Anaheim, California, the team focuses on IT managed services.
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UndisclosedUndisclosed2 - 9Anaheim, CA
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Markley Technologies is an IT managed services company. The team specializes in IT managed services and is in Anaheim, California.
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UndisclosedUndisclosed50 - 249Anaheim, CA
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Suryl, an IT managed services company, provide IT managed services. They were established in 2011.
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UndisclosedUndisclosed2 - 9Anaheim, CA
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Established in 2000, PC Club Essentials is an IT managed services company. The team provides IT managed services and is in Anaheim, California.
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UndisclosedUndisclosed10 - 49Anaheim, CA
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In Anaheim, California, Pac Comm Technologies is an IT managed services company. Their services include IT managed services and Custom Software Development.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$10,000+$25 - $49 / hr1,000 - 9,999Southborough, MA
Ability to deliver
36.6/40.016.6/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.