Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed2 - 9Amsterdam, Netherlands
Services provided
RealTime Lead Group is a business intelligence company. They are based in Amsterdam, Netherlands and have small team. They offer BI & big data consulting & SI and Email Marketing.
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UndisclosedUndisclosed10 - 49Edison, NJ
Services provided
Analytical Wizards is a data analytics company in Edison, New Jersey. Their services include BI & big data consulting & SI and Business Consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9San Francisco, CA
Services provided
Big data company CardSpring (acquired by Twitter) was launched in 2010. Headquartered in San Francisco, California, the team focuses on BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9San Jose, CA
Services provided
LiveHive, Inc is a CRM consulting and SI company in San Jose, California. Established in 2011, the team provides CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Atlanta, GA
Services provided
Rivetica is an Advertising company based in Atlanta, Georgia. Founded in 2013, the team specializes in Advertising and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
Nsite Digital Website Design, a small IT managed services company, is based in Mount Airy, North Carolina. The team offers IT managed services and Web Design.
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UndisclosedUndisclosed10 - 49San Francisco, CA
Services provided
DataGrail is a CRM consulting and SI company. Their team is in San Francisco, California and provides CRM consulting and SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed2 - 9Budapest, Hungary
Services provided
EU-SALESMAN Kft. Is a branding company. They are headquartered in Budapest, Hungary and have small team. Their services include Branding and IT managed services.
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UndisclosedUndisclosed10 - 49Roswell, GA
Services provided
Convey Services is a Content Marketing company. They are based in Roswell, Georgia and have small team of experts. Their services include Content Marketing and Event Marketing.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 101 projectsPeeklogic, LLC is a Salesforce consulting firm that specializes in Salesforce development, integration, and support services. Their reviews reflect a high level of client satisfaction, with a 100% positive feedback rate regarding their responsiveness, project management, and ability to deliver practical solutions. Approximately 80% of reviewers highlight their smooth communication and timely delivery, emphasizing their commitment to aligning with client values and adapting to evolving requirements.
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UndisclosedUndisclosed50 - 249Buenos Aires, Argentina
Services provided
Datalytics is a midsize big data company based in Buenos Aires, Argentina. The team focuses on BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Budapest, Hungary
Services provided
Small branding company Tukan Hungary, is based in Budapest, Hungary. The team focuses on Branding and IT managed services.
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UndisclosedUndisclosed50 - 249ACM, Argentina
Services provided
Consensus Group is a custom software development firm. They were founded in 2002 and focus on Custom Software Development and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249
Services provided
Launched in 2004, ECIT Services AB is a midsize Accounting company. Their team specializes in Accounting and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
Five Tool is a CRM consulting and SI company founded in 2018. Their team focuses on CRM consulting and SI and Pay Per Click.
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UndisclosedUndisclosed2 - 9Budapest, Hungary
Services provided
Across Media Kft., a graphic design company, was launched in 2008. The small team provides Graphic Design and IT managed services.
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UndisclosedUndisclosed2 - 9Alpharetta, GA
Services provided
Launched in 2013, 8d Tech is an user experience company. Their services include UX/UI Design and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Marietta, GA
Services provided
Sciera, Inc. Is a custom software development firm. Located in Marietta, Georgia, the agency specializes in Custom Software Development and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Sandy Springs, GA
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AI firm and business intelligence company Azana Tech Inc. Is in Sandy Springs, Georgia. They focus on Artificial Intelligence and BI & big data consulting & SI and were founded in 2014.
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UndisclosedUndisclosed2 - 9Atlanta, GA
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ATown Data is an Atlanta, Georgia-based AI development company and data analytics company. They focus on Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Atlanta, GA
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Anova Analytics LLC is an artificial intelligence firm. Based in Atlanta, Georgia, their team specializes in Artificial Intelligence and IoT development.
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UndisclosedUndisclosed2 - 9Marietta, GA
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Pagarba, a small AI firm, is based in Marietta, Georgia. Their services include Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Roswell, GA
Services provided
Founded in 2017, CAERUS INFOSYSTEMS is an artificial intelligence development company. Their services include Artificial Intelligence and AR/VR development.
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UndisclosedUndisclosed10,000+Stuttgart, Germany
Services provided
Based in Stuttgart, Germany, Bechtle is an IT managed services company. Founded in 1983, the team offers IT managed services.
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UndisclosedUndisclosed2 - 9Wuppertal, Germany
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UfP Systemhaus GmbH is an IT managed services company. The Wuppertal, Germany-based firm was founded in 1992. Their services include IT managed services.
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UndisclosedUndisclosed250 - 999Stuttgart, Germany
Services provided
Moovel Group is an IT managed services company. Headquartered in Stuttgart, Germany, their team focuses on IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Stuttgart, Germany
Services provided
Bosch Connected Industry, an IT managed services company, is headquartered in Stuttgart, Germany. They offer IT managed services.
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UndisclosedUndisclosed10 - 49Wuppertal, Germany
Services provided
IT managed services company Intex Consulting is headquartered in Wuppertal, Germany. The team offers IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Stuttgart, Germany
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IT managed services company GIGATRONIK is located in Stuttgart, Germany. They offer IT managed services.
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UndisclosedUndisclosed50 - 249Stuttgart, Germany
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Intland Software is an IT managed services company. Founded in 1999, their team provides IT managed services.
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UndisclosedUndisclosed10 - 49Stuttgart, Germany
Services provided
Established in 2011, CODE_n, a small IT managed services company, is located in Stuttgart, Germany. Their team offers IT managed services.
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UndisclosedUndisclosed10 - 49Stuttgart, Germany
Services provided
IT managed services company QS Unisolution was founded in 2001. The firm focuses on IT managed services.
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UndisclosedUndisclosed50 - 249Stuttgart, Germany
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AXSOS AG is a midsize Stuttgart, Germany-based IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed250 - 999Stuttgart, Germany
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Established in 1976, Interflex Datensysteme GmbH is an IT managed services company. Based in Stuttgart, Germany, the team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Caracas, Venezuela
Services provided
Launched in 2016, Web Design Creativos is a small Caracas, Venezuela-based SEO company. Their services include Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9Roswell, GA
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Optima Technologies, Inc. Is a small Back Office Outsourcing company in Roswell, Georgia. The team focuses on Back Office Outsourcing and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Clemmons, NC
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Established in 1999, DRS Design Co. Is a web design agency. Located in Clemmons, North Carolina, the team provides Web Design and IT managed services.
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UndisclosedUndisclosed10 - 49Stuttgart, Germany
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Zoi GmbH is a Stuttgart, Germany-based IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed250 - 999Stuttgart, Germany
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Audius is an IT managed services company. The firm is based in Stuttgart, Germany. Their team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Stuttgart, Germany
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AX Semantics is a small Stuttgart, Germany-based IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed250 - 999Stuttgart, Germany
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Launched in 1986, TWT GmbH is an IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Stuttgart, Germany
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IT managed services company HLRS was launched in 1996. The midsize team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9High Point, NC
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Goosedown Graphics is a Corporate Training & Coaching company. They are in High Point, North Carolina and have small team. Their team offers Corporate Training & Coaching and Email Marketing.
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UndisclosedUndisclosed2 - 9Stuttgart, Germany
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IT managed services company Prospeum GmbH was launched in 2018. The company provides IT managed services, and is small.
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UndisclosedUndisclosed10 - 49Stuttgart, Germany
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DEKRA Digital GmbH is an IT managed services company. The Stuttgart, Germany-based agency was launched in 2018. Their team provides IT managed services.
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UndisclosedUndisclosed50 - 249Stuttgart, Germany
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Headquartered in Stuttgart, Germany, Valyue Consulting GmbH is an IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Stuttgart, Germany
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IT managed services company DYMATRIX CONSULTING GROUP GmbH was launched in 2001. The team provides IT managed services.
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UndisclosedUndisclosed10 - 49Stuttgart, Germany
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Launched in 2014, bwcon is an IT managed services company. Based in Stuttgart, Germany, the team offers IT managed services.
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UndisclosedUndisclosed50 - 249Stuttgart, Germany
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Nuvolax is an IT managed services company. Their midsize team of employees is based in Stuttgart, Germany. Their team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Stuttgart, Germany
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SPECTRUM AG is an IT managed services company. The Stuttgart, Germany-based firm was launched in 1986. Their team offers IT managed services.
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UndisclosedUndisclosed10 - 49Stuttgart, Germany
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Amorph Systems, an IT managed services company, provide IT managed services. They were established in 2013.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$10,000+$25 - $49 / hr1,000 - 9,999Southborough, MA
Ability to deliver
36.6/40.016.6/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.