Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed2 - 9Córdoba, Argentina
Services provided
E+G Consultores is an IT managed services company. They are based in Córdoba, Argentina, and their services include IT managed services.
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UndisclosedUndisclosed2 - 9
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Fibotel Telecommunications is an IT managed services company. In Waddinxveen, Netherlands, the firm was established in 2010. Their services include IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed10 - 49Alblasserdam, Netherlands
Services provided
IT managed services company GMS digitaliserer (DK) focuses on IT managed services. They are headquartered in Alblasserdam, Netherlands.
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UndisclosedUndisclosedFreelancer
Services provided
SAMENSZORG ON is a Dordrecht, Netherlands-based IT managed services company. Launched in 2017, the team offers IT managed services.
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UndisclosedUndisclosed2 - 9Glen Allen, VA
Services provided
SHE Media. Is a Corporate Training & Coaching company. The team focuses on Corporate Training & Coaching and CRM consulting and SI and is based in Glen Allen, Virginia.
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UndisclosedUndisclosed10 - 49Parsippany-Troy Hills, NJ
Services provided
High Tech Innovations, LLC is an IT managed services company. They were launched in 1997 and specialize in IT managed services.
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UndisclosedUndisclosed2 - 9Bridgewater Township, NJ
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Interscape Technologies Inc. Is an IT managed services company established in 1997. The team specializes in IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed2 - 9Medford, OR
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UpperCASE Computer Solutions is a Medford, Oregon-based IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed2 - 9
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Headquartered in Bridgewater, New Jersey, IT Engagements, Inc. Is a small ERP consulting and SI company. The team provides ERP consulting and SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 101 projectsPeeklogic, LLC is a Salesforce consulting firm that specializes in Salesforce development, integration, and support services. Their reviews reflect a high level of client satisfaction, with a 100% positive feedback rate regarding their responsiveness, project management, and ability to deliver practical solutions. Approximately 80% of reviewers highlight their smooth communication and timely delivery, emphasizing their commitment to aligning with client values and adapting to evolving requirements.
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UndisclosedUndisclosed2 - 9Berlin, NJ
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Ur Gadget Doctors by Computer Housecalls, LLC, an IT managed services company, was established in 2007. The team specializes in IT managed services and is in Berlin, New Jersey.
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UndisclosedUndisclosedFreelancerRotterdam, Netherlands
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Headquartered in Rotterdam, Netherlands, MacBuddy is a small IT managed services company. The team focuses on IT managed services.
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UndisclosedUndisclosed2 - 9Cherry Hill, NJ
Services provided
Mayfront Technologies LLC, a small IT managed services company, is headquartered in Cherry Hill, New Jersey. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Mount Laurel Township, NJ
Services provided
System Engineering and Management, Inc is an IT managed services company. The team focuses on IT managed services and is based in Mount Laurel Township, New Jersey.
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UndisclosedUndisclosed2 - 9Medellín, Colombia
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Naranja Marketing & Soluciones is a Digital Strategy company. Their small team is located in Medellín, Colombia. Their team focuses on Digital Strategy and Email Marketing.
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$5,000+$100 - $149 / hr10 - 49Dover, NH
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Small Email Marketing company Apeak Solutions, is based in Dover, New Hampshire. Their services include Email Marketing and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Medellin, Colombia
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Simpl is a Content Marketing company. They specialize in Content Marketing and Digital Strategy and were launched in 2008. The firm is in Medellin, Colombia.
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UndisclosedUndisclosed50 - 249Amsterdam, Netherlands
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Relay42 is an artificial intelligence company. The team focuses on Artificial Intelligence and IT managed services, and the company is headquartered in Amsterdam, Netherlands.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
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Abinitio Consulting is a Business Consulting company. The Barcelona, Spain-based team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Bucharest, Romania
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Branding firm Digital Partners RO is headquartered in Bucharest, Romania. Their services include Branding and Email Marketing.
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UndisclosedUndisclosed50 - 249Spokane, WA
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Custom software development firm and IT managed services company Imprezzio Inc. Is based in Spokane, Washington. The team specializes in Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9Medellín, Colombia
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Custom software development company Ingenisoft was founded in 2014. In Medellín, Colombia, the team focuses on Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9Medellín, Colombia
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MM Programación SAS is a custom software development company located in Medellín, Colombia. Established in 2014, the team focuses on Custom Software Development and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Hernando Beach, FL
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Specialty Web Designs Inc is a small Hernando Beach, Florida-based graphic design company. The team provides Graphic Design and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Heroica Puebla de Zaragoza, Mexico
Services provided
RedGPS is a small IoT development company founded in 2008. Their services include IoT development and IT managed services.
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UndisclosedUndisclosed2 - 9Heroica Puebla de Zaragoza, Mexico
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Established in 2016, Octopus24 is an IT managed services company. The team provides IT managed services and Custom Software Development.
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UndisclosedUndisclosed2 - 9Heroica Puebla de Zaragoza, Mexico
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VGSoft, a small IT managed services company, is located in Heroica Puebla de Zaragoza, Mexico. Their services include IT managed services and Custom Software Development.
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UndisclosedUndisclosed2 - 9Heroica Puebla de Zaragoza, Mexico
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ARNOM-IT is a small IT managed services company established in 2002. Their team offers IT managed services.
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UndisclosedUndisclosed2 - 9San Andrés Cholula, Mexico
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Based in San Andrés Cholula, Mexico, eScire is an IT managed services company. They provide IT managed services and were founded in 2011.
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UndisclosedUndisclosed2 - 9Tlaxcalancingo, Mexico
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Animatiomx is an IT managed services company. The firm is based in Tlaxcalancingo, Mexico. Their team focuses on IT managed services and Graphic Design.
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UndisclosedUndisclosed2 - 9Heroica Puebla de Zaragoza, Mexico
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Strateggia is a Business Consulting company. In Heroica Puebla de Zaragoza, Mexico, their team specializes in Business Consulting and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Warszawa, Poland
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Adminex Polska Sp. Z o.o. Is an Accounting company. Headquartered in Warszawa, Poland, the company was founded in 2000. Their services include Accounting and IT managed services.
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UndisclosedUndisclosed2 - 9Spring Hill, FL
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Down 7 Up 8, Inc., a small graphic design agency, is headquartered in Spring Hill, Florida. Their services include Graphic Design and IT managed services.
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UndisclosedUndisclosed2 - 9
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Based in , Website Repair Service is a small web design company. Their services include Web Design and E-Commerce Development.
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UndisclosedUndisclosed10 - 49Amsterdam, Netherlands
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Orangehill BV is an IT managed services company located in Amsterdam, Netherlands. Launched in 1999, the team specializes in IT managed services and Web Design.
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UndisclosedUndisclosed2 - 9Seminole, FL
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Westshore Web Development is a graphic design company. They are in Seminole, Florida. Their team offers Graphic Design and IT managed services.
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UndisclosedUndisclosed10 - 49San Juan, Puerto Rico
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Trinexus is a Business Consulting company. Located in San Juan, Puerto Rico, the team focuses on Business Consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Dunedin, FL
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Based in Dunedin, Florida, Webfoot.net is a small IT managed services and web design agency. The team focuses on IT managed services and Web Design.
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UndisclosedUndisclosed2 - 9Tampa, FL
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Small e-commerce development firm Bang! Website Design, is in Tampa, Florida. Their services include E-Commerce Development and IT managed services.
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UndisclosedUndisclosed50 - 249San Juan, Puerto Rico
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Established in 2002, Nagnoi, LLC is a midsize Business Consulting company in San Juan, Puerto Rico and Oakland, California. Their team provides Business Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49San Juan, Puerto Rico
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CDI Technologies Puerto Rico is a Business Consulting company. Their small team of employees is based in San Juan, Puerto Rico. Their team specializes in Business Consulting and ERP consulting and
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UndisclosedUndisclosed2 - 9
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Metro Technologies is a custom software development firm. Their small team is headquartered in. Their services include Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49Goiânia, Brazil
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Romanhol Business Consulting is a Finance & Accounting Outsourcing (FAO) company. They focus on Finance & Accounting Outsourcing (FAO) and Business Consulting and were established in 1999.
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UndisclosedUndisclosed10 - 49Goiânia, Brazil
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Gestão Ápice is a Finance & Accounting Outsourcing (FAO) company. Established in 2002, the agency specializes in Finance & Accounting Outsourcing (FAO) and Business Consulting.
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UndisclosedUndisclosed50 - 249Goiânia, Brazil
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Founded in 2008, Soma Contabilidades is an Accounting company. The team provides Accounting and Finance & Accounting Outsourcing (FAO) and is headquartered in Goiânia, Brazil.
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UndisclosedUndisclosed10 - 49Goiânia, Brazil
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Sempre Tecnologia, an IT managed services company, was established in 2011. They specializes in IT managed services and Business Consulting.
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UndisclosedUndisclosed10 - 49McKinney, TX
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Launched in 2011, Texas Data And VoIP is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9
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Millennial Networks is an IT managed services company. Their small team of employees is located in. Their team specializes in IT managed services and Web Design.
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UndisclosedUndisclosed10 - 49Nottingham , England
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Simple PC, an IT managed services company, was established in 2006. They offers IT managed services and Web Design.
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UndisclosedUndisclosed10 - 49Nottingham, England
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Ecogreen IT Recycling is an IT managed services company. The Nottingham, England-based agency specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Palm Harbor, FL
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Team Lightning is an IT managed services and web design company. Their small team is headquartered in Palm Harbor, Florida. Their services include IT managed services and Web Design.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$10,000+$25 - $49 / hr1,000 - 9,999Southborough, MA
Ability to deliver
36.6/40.016.6/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.