Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 20 projectsCorporate Technologies is an IT services company specializing in IT support, cybersecurity, and managed IT solutions. They are praised for their responsive communication and ability to deliver on time, with 88% of reviews highlighting their timeliness and helpfulness. Despite one instance of unmet expectations, most clients commend their personable service and reliability, with over 90% expressing satisfaction with their project management.
$10,000+$50 - $99 / hr2 - 9Warszawa, PolandServices provided
See all 12 projectsWideFix is a comprehensive web development and software solutions company, excelling in areas such as website and mobile app development, payment system integrations, and e-commerce platforms. The company receives consistently high praise for its technical expertise, efficiency, and excellent project management, with 100% of reviews highlighting their ability to deliver on time and adapt to evolving project requirements. Notably, WideFix is commended for their innovative problem-solving and effective communication skills, making them a dependable partner for complex technical projects.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 11 projectsFlairsTech is an IT and customer support services company known for providing a wide range of services, including software development, IT support, customer service, and technical support. Their reviews reflect a 100% positive experience from clients, highlighting their flexibility, adherence to timelines, and alignment with client values. Approximately 70% of reviews commend their impressive communication and customer service skills, which foster a strong culture fit with clients.
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UndisclosedUndisclosed10 - 49Alpharetta, GA
Services provided
RiVi Consulting Group L.L.C is an artificial intelligence company. Their team is headquartered in Alpharetta, Georgia. The company provides Artificial Intelligence and IoT development.
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UndisclosedUndisclosed2 - 9North Little Rock, AR
Services provided
Cloud consulting & SI and web design agency Green Dragon Technology is in North Little Rock, Arkansas. The team specializes in cloud consulting & SI and Web Design.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 63 projectsLeobit is a software development company known for delivering comprehensive engineering solutions across various industries, including gaming, healthcare, IT, and fintech. With high ratings and a strong culture fit, Leobit consistently receives positive feedback for their timely project management, technical expertise, and ability to understand and meet client needs. Approximately 100% of reviewers emphasize their satisfaction with Leobit's performance and collaborative approach.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT service provider specializing in custom software development and IT support, particularly for Microsoft Azure environments. Across their reviews, they are consistently praised for their technical proficiency, project management skills, and responsiveness, with approximately 90% of reviews highlighting their ability to deliver customized solutions efficiently and professionally. Clients commend their supportive communication and adherence to deadlines.
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UndisclosedUndisclosed10 - 49Lismore, Australia
Services provided
Blackburn ' Prior is an Accounting company in Lismore, Australia. Founded in 1958, the team specializes in Accounting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Grafton, Australia
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Stephenson Partners is an Accounting company. They are based in Grafton, Australia and have small team of experts. Their services include Accounting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49North Little Rock, AR
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Established in 1991, WIRED! Technology Partners is an IT managed services and other IT consulting and SI company. The agency specializes in IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Little Rock, AR
Services provided
The Computer Hut is a small IT managed services and other IT consulting and SI company in Little Rock, Arkansas. Their services include IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49
Services provided
IT managed services and other IT consulting and SI company uBreakiFix is in Arkansas. They offer IT managed services and other IT consulting and SI and were founded in 2013.
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Featured
What are Featured Providers?
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed2 - 9Cedar Rapids, IA
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Creative Software Services, an IT strategy consulting company, was established in 1991. They specializes in IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed2 - 9Des Moines, IA
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IT managed services company Grand Consulting was founded in 2008. The team provides IT managed services and unified communications consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 42 projectsAccedia is a technology services company specializing in software development, system integration, and IT consulting. Reviews indicate a high level of satisfaction with their project management, technical expertise, and ability to deliver complex solutions on time. Approximately 85% of reviewers praised their responsiveness and adaptability, while 70% highlighted their capability in cutting-edge technologies like AI and cloud-based solutions. Challenges related to time zone differences were noted but managed effectively.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 38 projectsDreamix is a versatile software development company known for delivering high-quality, scalable solutions across various industries, including healthcare, energy, and construction. Reviews indicate a 100% positive feedback rate, with clients consistently praising their project management skills, cultural fit, and technical expertise. Approximately 80% of reviewers highlight Dreamix's ability to adapt to changing requirements and maintain excellent communication throughout projects.
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UndisclosedUndisclosed2 - 9Coralville, IA
Services provided
IT managed services company Rock Technology offers IT managed services and unified communications consulting & SI. They were launched in 2005.
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UndisclosedUndisclosed2 - 9Marshalltown, IA
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BDH Technology is an IT managed services company founded in 2003. The small team provides IT managed services and unified communications consulting & SI.
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Featured
What are Featured Providers?
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 41 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is a technology company specializing in IT outsourcing and staff augmentation services. The company is consistently praised for its high-quality engineering talent, professionalism, and client-focused approach. Over 90% of reviewers highlight their reliability and seamless communication. Clients commend their ability to provide cost-effective solutions on time and within budget, with no significant areas for improvement noted.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 106 projectsPeeklogic, LLC is a Salesforce development company renowned for its expertise in custom CRM solutions, workflow automation, and integration services. Across numerous reviews, clients consistently highlight their excellent project management, responsiveness, and ability to deliver on time. Notably, 100% of reviewers commend Peeklogic, LLC for their professionalism and value-for-cost, with no major areas of improvement suggested.
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UndisclosedUndisclosed250 - 999Greenwood Village, CO
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SambaSafety, a custom software development firm and cloud consulting & SI company, offer Custom Software Development and cloud consulting & SI. They were founded in 1998.
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UndisclosedUndisclosed10 - 49Missoula, MT
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LMG Security is a Cybersecurity company. The team is headquartered in Missoula, Montana, and their services include Cybersecurity.
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UndisclosedUndisclosed50 - 249Boulder, CO
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JumpCloud, a Cybersecurity company, provide Cybersecurity. They were established in 2012.
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UndisclosedUndisclosed50 - 249Denver, CO
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ProtectWise is a Cybersecurity company. The team specializes in Cybersecurity and is located in Denver, Colorado.
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UndisclosedUndisclosed2 - 9New York, NY
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Randori is a Cybersecurity company. The New York, New York-based agency focuses on Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
Cybersecurity company The Rysk Group was launched in 2016. The company provides Cybersecurity, and is small.
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UndisclosedUndisclosed50 - 249Greenwood Village, CO
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Midsize Cybersecurity company Secure64, is headquartered in Greenwood Village, Colorado. The team specializes in Cybersecurity.
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UndisclosedUndisclosed50 - 249Chicago, IL
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The William Everett Group is a software development company. Based in Chicago, Illinois, the team specializes in Custom Software Development and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9Little Rock, AR
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Cellular Doctors is a small Little Rock, Arkansas-based IT managed services and other IT consulting and SI company. The team offers IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49North Little Rock, AR
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RP Power is a North Little Rock, Arkansas-based IT managed services and other IT consulting and SI company. The team offers IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49
Services provided
ARKANSAS COPIER CENTER is an IT managed services and other IT consulting and SI company. Their team is in LITTLE ROCK , Arkansas and provides IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Baltimore, MD
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Launched in 2014, Point3 is a small Baltimore, Maryland-based Cybersecurity company. Their team provides Cybersecurity.
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UndisclosedUndisclosed2 - 9Lafayette, CO
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Security Pursuit, LLC is a Cybersecurity company. They are in Lafayette, Colorado and have small team of experts. Their services include Cybersecurity and IT staff augmentation.
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UndisclosedUndisclosed2 - 9
Services provided
SpyderSec is a Cybersecurity company. The Denver, Colorado-based company specializes in Cybersecurity.
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UndisclosedUndisclosed2 - 9Benton, AR
Services provided
CANetworking is an IT managed services and other IT consulting and SI company. Their small team is based in Benton, Arkansas. Their team focuses on IT managed services and other IT consulting and
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UndisclosedUndisclosed50 - 249Greenwood Village, CO
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Zvelo, Inc., a Cybersecurity company, is in Greenwood Village, Colorado. They provide Cybersecurity.
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UndisclosedUndisclosed10 - 49Springdale, AR
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A-Tech Appliance is a small Springdale, Arkansas-based IT managed services and other IT consulting and SI company. The team specializes in IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49North Little Rock, AR
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The FIX, an IT managed services and other IT consulting and SI company, is headquartered in North Little Rock, Arkansas. The team offers IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9Hagerstown, MD
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SOCSoter Inc is a small Cybersecurity company. Founded in 2015, the team offers Cybersecurity.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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Orbis Solutions, Inc is a small Las Vegas, Nevada-based Cybersecurity company. The team provides Cybersecurity.
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UndisclosedUndisclosed10 - 49Springwood, Australia
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Founded in 1998, PT Partners is an Accounting company. The firm provides Accounting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Hanover, MD
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Kaizen Approach, Inc., a Cybersecurity company, was launched in 2009. The small team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49Rockville, MD
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Technuf, a small Cybersecurity company, is based in Rockville, Maryland. The team specializes in Cybersecurity and Custom Software Development.
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UndisclosedUndisclosed2 - 9Speedway, IN
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Sentree Systems, Corp. Is a Cybersecurity company in Speedway, Indiana. The team focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49Nambour, Australia
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SDE Accountants Nambour is a small Nambour, Australia-based Accounting company. Their services include Accounting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Woodworth, LA
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Ingalls Information Security is a Cybersecurity company. Their small team is in Woodworth, Louisiana. Their services include Cybersecurity and Application Testing.
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UndisclosedUndisclosed2 - 9El Dorado, AR
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CTSouthArk, a small IT managed services and other IT consulting and SI company, is in El Dorado, Arkansas. Their services include IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Batesville, AR
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White River Services and Solutions is an IT managed services and other IT consulting and SI company established in 2009. The team provides IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Little Rock, AR
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Small IT managed services and other IT consulting and SI company AAA Business Systems, is based in Little Rock, Arkansas. The team offers IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed50 - 249Eatontown, NJ
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Yorktel is a cloud consulting & SI company. They are based in Eatontown, New Jersey and have midsize team of experts. Their services include cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Denver, CO
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PolyPort is a Cybersecurity company. The team offers Cybersecurity, and the company is located in Denver, Colorado.
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UndisclosedUndisclosed10 - 49
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American Cyber Security Management is a Cybersecurity company. The Colorado-based agency provides Cybersecurity.
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UndisclosedUndisclosed2 - 9Elkridge, MD
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Small Cybersecurity company CKSecurity Solutions, is based in Elkridge, Maryland. The team provides Cybersecurity.
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UndisclosedUndisclosed10 - 49Denver, CO
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Alchemy Security is a Cybersecurity company founded in 2007. The team offers Cybersecurity and is headquartered in Denver, Colorado.
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UndisclosedUndisclosed2 - 9Boulder, CO
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DORN Cybersecurity is a Cybersecurity company. In Boulder, Colorado, their small team offers Cybersecurity. The company was established in 2019.
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UndisclosedUndisclosed10 - 49Edgewater, MD
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Established in 2019, Cyber Protection is a small Edgewater, Maryland-based Cybersecurity company. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Baltimore, MD
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Cybersecurity company Cyber Engineering Services is based in Baltimore, Maryland. Launched in 2010, the team focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49Princeton, NJ
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PamTen Inc, a Cybersecurity company, is located in Princeton, New Jersey. They provide Cybersecurity and were founded in 2007.
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UndisclosedUndisclosed2 - 9Lansing, MI
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The Shumaker Technology Group is a web design company. The Lansing, Michigan-based agency specializes in Web Design and IT strategy consulting.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.9/40.017.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
34/40.019.2/20 Reviews10/10 Clients & Experience4.8/10 Market PresenceService focus
50% IT Consulting50% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.2/40.020/20 Reviews8.3/10 Clients & Experience7.9/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34/40.016.8/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
31.3/40.015.8/20 Reviews9.9/10 Clients & Experience5.5/10 Market PresenceService focus
75% IT Consulting25% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.5/40.017.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.6/40.015.2/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.2/40.016.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
30.7/40.016.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed50 - 249San Diego, CA
Ability to deliver
30.5/40.016.4/20 Reviews5.6/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed50 - 249Overland Park, KS
Ability to deliver
38.3/40.019.6/20 Reviews9.8/10 Clients & Experience8.9/10 Market PresenceService focus
70% IT Consulting30% Other -
$10,000+$50 - $99 / hr1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
30.3/40.015.6/20 Reviews7/10 Clients & Experience7.6/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr10 - 49Frisco, TX
Ability to deliver
33/40.016.4/20 Reviews10/10 Clients & Experience6.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Why Salesforce Staff Augmentation Is Becoming a Strategic Choice
Salesforce staff augmentation is no longer a stop-gap. Learn why more businesses now use external specialists to access expertise, move faster, and scale...
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.