Top Inbound Call Center Services
An inbound call center agency can be the difference between a frustrated caller and a lifelong customer. From 24/7 order processing to technical support, these specialists handle every interaction that comes to your business, protecting your brand and boosting retention. Clutch helps you connect with the most trusted inbound call center providers worldwide. Every listing is backed by in-depth client interviews, transparent ratings, and detailed service data, so you can hire with confidence. Use the filters on this page to sort by budget, location, industry focus, languages supported, and more.
Looking for regional partners? Explore inbound call center providers in the US, inbound call center firms in the UK, or inbound call center companies in Canada to start a localized search.
Need an outbound call center partner instead? Browse here: Top Outbound Call Centers
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$10,000+$25 - $49 / hr50 - 249
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PlanetGlobe is a custom software development company. Their team is based in Mysore, India and offers Custom Software Development and Web Development.
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$1,000+< $25 / hr50 - 249
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Located in Pune, India, Growinity Solutions LLP is a telephone answering service. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosedFreelancer
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Elevate Contact Solutions is a Digital Strategy company. The Cape Town, South Africa-based team specializes in Digital Strategy and Social Media Marketing.
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UndisclosedUndisclosed10 - 49
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Market Options Center is a small answering service established in 2014. Their team provides Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed50 - 249Envigado, Colombia
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Tandem Bridge Talent is a midsize Recruiting company based in Envigado, Colombia. The team focuses on Recruiting and Call Center Services.
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$5,000+$300+ / hr50 - 249
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Dial Phone Limited is an IT managed services company. Their midsize team is headquartered in California, Texas. Their services include IT managed services and Call Center Services.
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$1,000+< $25 / hr2 - 9
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Smart Work RD is a Santo Domingo, Dominican Republic-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+< $25 / hr250 - 999Cebu City, Philippines
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ISuporta Outsourcing, a social media marketing agency, was launched in 2017. They provides Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49Sacramento, CA
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IT managed services company TLC Tech, Inc. Was launched in 2004. The agency provides IT managed services and IT strategy consulting, and is small.
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$10,000+Undisclosed50 - 249Las Vegas, NV
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Established in 2012, Invisia BPO is a Back Office Outsourcing company. The firm specializes in Back Office Outsourcing and Call Center Services.
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$1,000+Undisclosed50 - 249
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In St. Petersburg, Florida, ProfIT is a midsize Advertising company. The team provides Advertising and Direct Marketing.
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$1,000+< $25 / hr50 - 249Delhi, India
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Koman Tech Solutions is a Delhi, India-based web design agency. They offer Web Design and Custom Software Development.
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Undisclosed$25 - $49 / hr10 - 49
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Website development company AHK Soft is headquartered in Karachi, Pakistan. Their services include Web Development and Custom Software Development.
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$1,000+< $25 / hr50 - 249
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VAA on Demand 24/7 is a Valley Stream, New York-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) and were launched in
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UndisclosedUndisclosed2 - 9Amstelveen, Netherlands
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Founded in 2014, Digital Customer Care Company is a small Customer Service Outsourcing company in Amstelveen, Netherlands. Their team focuses on Customer Service Outsourcing.
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$5,000+$100 - $149 / hr2 - 9
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Audalis is a CRM consulting and SI company. They are headquartered in Orlando, Florida, and their services include CRM consulting and SI and Call Center Services.
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$5,000+$50 - $99 / hr250 - 999
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Atomic North is a Noida, India-based IT managed services company. Established in 2010, the team provides IT managed services and Application Management & Support.
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$1,000+$100 - $149 / hr2 - 9Southlake, TX
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TR Media Group, a SEO services firm, was established in 2022. The team offers Search Engine Optimization and Corporate Photography.
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UndisclosedUndisclosed2 - 9
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Alam Hossain is a data analytics company. The Savar, Bangladesh-based company was launched in 2024. Their team offers BI & big data consulting & SI and Web Development.
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$5,000+$50 - $99 / hr2 - 9Praha, Czech Republic
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Located in Praha, Czech Republic, Cybronet is a branding firm. They focus on Branding and Web Design.
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$1,000+$25 - $49 / hr2 - 9
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Zontik Solutions is a social media marketing firm. The Kalispell, Montana-based team provides Social Media Marketing and Search Engine Optimization.
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$5,000+< $25 / hr2 - 9Ohrid, North Macedonia
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OptaVista is a small web development firm in Sheridan, Wyoming and Ohrid, North Macedonia. Their services include Web Development and Digital Strategy.
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Undisclosed< $25 / hr50 - 249Welshpool, Wales
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PHL Group Ltd is a Fulfillment company based in Welshpool, Wales. Launched in 2021, the team focuses on Fulfillment and Warehousing & Distribution.
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Undisclosed< $25 / hr10 - 49Loxahatchee, FL
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Customer Service Outsourcing company Skillgo was launched in 2023. The agency offers Customer Service Outsourcing and Sales Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49San Rafael de Escazú, Costa Rica
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Back Office Outsourcing company GBT Technologies is located in San Rafael de Escazú, Costa Rica. They provide Back Office Outsourcing and Customer Service Outsourcing and were established in 2018.
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$1,000+$50 - $99 / hr10 - 49Winkler, Canada
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SolutionsIT, an IT managed services company, is located in Winkler, Canada and Portage la Prairie, Canada. The team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49
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Mobilise Cloud, a cloud consulting & SI company, provide cloud consulting & SI and IT strategy consulting. They were established in 2014.
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UndisclosedUndisclosed250 - 999Littleton, CO
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See all 1 projectsSalesHive is an outbound sales and lead generation company. According to the feedback provided, the overall experience was unsatisfactory, with significant issues in project execution and communication. Key problems included incorrect implementation details and lack of responsiveness to feedback. The feedback was 100% negative, and no reviewers found anything impressive about the company.
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$1,000+$50 - $99 / hr2 - 9Sheridan, WY
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See all 1 projectsCrafted Minds offers comprehensive IT services, including web development, data science, CMS, and ERP solutions. The reviews highlight their exceptional project management, timely delivery, and effective communication. Overall, clients appreciate their professionalism and commitment to enhancing brand visibility and search engine rankings, leading to measurable growth in organic visibility and direct traffic.
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$1,000+$25 - $49 / hr2 - 9Biscayne Park, FL
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See all 1 projectsaanpriglobal is a brand name of HarMahadev Global Solutions LLP which offers a diverse range of consulting services tailored to meet the evolving needs of modern businesses. Our services include:
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$1,000+$100 - $149 / hr2 - 9London, England
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Oppdrip is a Sales Outsourcing company. Founded in 2023, the firm is in London, England. Their team specializes in Sales Outsourcing and Direct Marketing.
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$5,000+< $25 / hr2 - 9
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Founded in 2022, Arise Virtual Staff is a Back Office Outsourcing company. The firm provides Back Office Outsourcing and Call Center Services, and is small.
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Undisclosed$50 - $99 / hr2 - 9
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Outcome Appointments is a call center company. The Sheridan, Wyoming-based agency was established in 2025. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
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Nabk Bookkeeping Services is a Cybersecurity company. Their small team is located in Vaughan, Canada. Their services include Cybersecurity and Call Center Services.
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$1,000+< $25 / hr2 - 9
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Evigital Solutions PVT LTD is an answering service headquartered in Pune, India. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
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F&H BPO Solutions is a Back Office Outsourcing company. Their small team is in Lahore, Pakistan. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
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Founded in 2019, Voca CX LLC is a small Back Office Outsourcing and Customer Service Outsourcing company. Their team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49San Diego, CA
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Nice2Chat is a Customer Service Outsourcing company. The San Diego, California-based firm was established in 2015. Their services include Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr10 - 49
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MORYN NETWORK is an IT strategy consulting company. The team focuses on IT strategy consulting and Application Management & Support, and the agency is in Udaipur, India.
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UndisclosedUndisclosed50 - 249Duluth, GA
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In Duluth, Georgia, Leadsprospex is a midsize Business Consulting company. The team specializes in Business Consulting and Sales Outsourcing.
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Undisclosed< $25 / hr50 - 249Muntinlupa, Philippines
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Strategic Networks Inc. Is a midsize IT managed services company. Established in 2001, the team provides IT managed services and IT staff augmentation.
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Undisclosed$25 - $49 / hr10 - 49Noble Park, Australia
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Eco Commercial Cleaning Melbourne is a small Customer Service Outsourcing company established in 2010. Their services include Customer Service Outsourcing.
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Undisclosed$50 - $99 / hr10 - 49New Woodstock, NY
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12th Member, a SEO company, is located in New Woodstock, New York. Their services include Search Engine Optimization and Web Design.
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$1,000+< $25 / hr10 - 49
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E Tech Crew is a branding firm established in 2018. The agency provides Branding and Social Media Marketing, and is small.
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Undisclosed$50 - $99 / hr10 - 49Tampa, FL
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Tampa PC Consultants is an IT managed services company. Founded in 2015, the team specializes in IT managed services and Web Design.
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$5,000+$25 - $49 / hr10 - 49Lagos, Nigeria
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Excellium Business Limited is a Lagos, Nigeria-based ERP consulting and SI company. They offer ERP consulting and SI and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49
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Leads21 is an Email Marketing company founded in 2021. Their team offers Email Marketing and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Ho Chi Minh City, Vietnam
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DCV JSC, an IT managed services company, was established in 2013. The team offers IT managed services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Mumbai, India
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Founded in 2018, Grazing Minds is a midsize Mumbai, India-based Corporate Training & Coaching company. Their services include Corporate Training & Coaching and Funding & Investment.
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UndisclosedUndisclosed50 - 249Coral Springs, FL
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EServMD is a midsize Back Office Outsourcing company established in 2010. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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List of the Top 15 Inbound Call Centers Services
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
34.8/40.019.4/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
34.8/40.018/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
33.5/40.016.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.3/40.019.2/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
175% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.3/40.018.6/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
32.9/40.019.4/20 Reviews8.3/10 Clients & Experience5.2/10 Market PresenceService focus
170% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Koronadal City, Philippines
Ability to deliver
32.5/40.018.4/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
33.4/40.020/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32.3/40.017/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
215% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
160% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.1/40.017.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
32/40.020/20 Reviews8.6/10 Clients & Experience3.4/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32/40.018.6/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
205% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
36/40.020/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$50,000+< $25 / hr1,000 - 9,999Montréal, Canada
Ability to deliver
32/40.017/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
75% Inbound Voice Services25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
31.9/40.017.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
100% Inbound Voice Services -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
32.1/40.016.8/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
31.3/40.016.4/20 Reviews9.8/10 Clients & Experience5.1/10 Market PresenceService focus
220% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
34.3/40.020/20 Reviews9.5/10 Clients & Experience4.8/10 Market PresenceService focus
40% Inbound Voice Services60% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
31.3/40.017.6/20 Reviews8.4/10 Clients & Experience5.2/10 Market PresenceService focus
300% Inbound Voice Services -
$5,000+Undisclosed50 - 249Laguna Beach, CA
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr50 - 249Sofia, Bulgaria
Ability to deliver
31/40.017.6/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
130% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31/40.015.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
145% Inbound Voice Services -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
31/40.016/20 Reviews8.5/10 Clients & Experience6.5/10 Market PresenceService focus
270% Inbound Voice Services -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
30.9/40.017/20 Reviews8.2/10 Clients & Experience5.7/10 Market PresenceService focus
190% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
30.9/40.020/20 Reviews4.6/10 Clients & Experience6.3/10 Market PresenceService focus
150% Inbound Voice Services
Top Inbound Call Center Agencies
An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.
Some of the typical offerings that inbound call center providers offer include:
- Customer service & troubleshooting
- Order entry and payment processing
- Technical support (Tier 1 & Tier 2)
- Product recalls and warranty management
- Appointment scheduling and reservations
- Help-desk ticketing and escalation
- Multilingual and after-hours support
- Cross-sell and up-sell programs
Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.
Pricing models vary, but here some examples:
- Per-minute: $0.70–$1.25 per minute of agent talk time
- Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
- Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative
Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.
Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:
- Proven experience in your industry
- Average speed of answer (ASA) and first-call resolution (FCR) rates
- Quality-assurance processes and agent training programs
- Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
- Transparent pricing and contract flexibility
Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.
Here are some examples of red flags you should watch for, be cautious if a provider:
- Guarantees unrealistically high service levels without data
- Lacks recorded sample calls or QA documentation
- Is vague about data security or compliance standards
- Provides inconsistent or delayed reporting
- Charges hidden fees for basic services like script updates or report access
Transparency and measurable KPIs should be non-negotiable.
To help you with your hiring process, here are some of the questions you can ask:
- How do you recruit, train, and retain agents for my account?
- Which technologies and CRMs do you integrate with natively?
- What are your average ASA, FCR, and abandonment rates?
- Can you provide references or case studies in my industry?
- How is pricing structured, and what additional fees could arise?
- What data security and compliance certifications do you hold?
- How often will I receive performance reports, and in what format?
- Who will be my main point of contact, and how is issue escalation handled?
Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.
E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.