Top Virtual Receptionist Services in the United Kingdom
From London’s financial district and legal chambers to Manchester’s fast-growing startup scene and Edinburgh’s fintech hub, the UK offers a deep bench of virtual answering expertise. Virtual receptionist services handle call triage, message taking, appointment booking, and overflow or after-hours cover, helping UK businesses stay responsive without hiring in-house.
On Clutch, you can compare verified providers by client reviews, service focus, response SLAs, industry experience, and tech integrations. Our vetting process highlights proven teams that comply with UK standards (e.g., GDPR) and support local numbering and escalation workflows. Use filters for budget, location, hours of operation, and industries to shortlist the best fit for your needs, whether you need a 24/7 virtual receptionist UK partner or specialist call handling services for healthcare or legal. Explore related directories:
• Top Virtual Receptionist Services
• Virtual Receptionist Services in London
• Virtual Receptionist Services in Birmingham
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Featured
What are Featured Providers?
Undisclosed< $25 / hr50 - 249Serves United KingdomServices provided
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
$1,000+< $25 / hr250 - 999Serves United KingdomServices provided
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See all 45 projectsPrialto is a company specializing in Contact Center Services, offering a range of solutions including Customer Support Services and Call Handling. Reviews highlight their seamless integration with client operations, exceptional responsiveness, and proactive engagement, with 100% positive feedback on their reliability and ability to meet deadlines. Approximately 75% of reviewers appreciate their effective communication and readiness to address staffing challenges.
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$1,000+Undisclosed250 - 999London, England
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See all 68 projectsTop Customer Service is a Contact Center Services provider specializing in inbound call handling, Customer Support Services, and telephonic support across diverse industries. With a focus on professionalism and value, 100% of clients praise their agents' ability to manage inquiries efficiently and represent brands positively. Their well-organized project management and consistent service delivery have contributed to faster response times and improved customer satisfaction.
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$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
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See all 48 projectsParagon Sales Solutions is a Call Center Services company specializing in outbound call campaigns, lead generation, and customer care services. Overall, 100% of reviewers highlight their professionalism, enthusiasm, and effective project management. The majority commend the company for their excellent communication and ability to deliver tangible results, with 87% praising their responsiveness and alignment with client values.
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$1,000+< $25 / hr50 - 249London, England
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See all 63 projectsTask Virtual is a provider of Contact Center Services specializing in Customer Support Services, including Inbound and Outbound Call Centers. The company is highly praised for its ability to integrate seamlessly into clients' operations, offering empathetic and professional interactions. Reviews indicate a high satisfaction rate, with over 90% of feedback highlighting efficient communication, organizational skills, and consistency in service delivery.
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$1,000+< $25 / hr50 - 249Nottingham , England
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Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
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See all 18 projectsAnswerForce is a comprehensive contact center services provider, specializing in customer support, inbound call center, and telephonic support. The company has received overwhelmingly positive feedback, with approximately 90% of reviewers praising their responsiveness, adaptability, and professionalism. Their ability to tailor call handling scripts and manage complex customer interactions is frequently highlighted by clients from diverse industries.
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$1,000+< $25 / hr10 - 49Thatcham , England
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See all 2 projectsVerbatim Virtual Receptionists is a Contact Center Services provider specializing in call handling and customer support services. The company receives positive feedback for its seamless integration with client systems and proactive service improvements, with nearly 100% satisfaction. Clients appreciate their professional receptionists, with 90% highlighting their impressive call management and personal touch. Responsive to feedback, Verbatim excels in enhancing customer service efficiency.
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
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See all 31 projectsAnswerConnect is a provider of Contact Center Services specializing in Customer Support Services, including Inbound Call Center and Customer Care Services. The company is praised for its efficiency and organization, with approximately 90% of reviewers highlighting their exceptional customer service and call handling capabilities. Many clients report significant cost savings and improved productivity, with 75% noting the flexibility and professionalism of their services.
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UndisclosedUndisclosed10 - 49Burscough, England
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See all 3 projectsFace for Business specializes in Contact Center Services, providing tailored Customer Support Services including virtual reception, Inbound Call Center, and call handling. Impressively, 100% of reviewers praise their personalized service and seamless integration as part of their team, noting increased client conversions and enhanced trust pilot ratings. Clients consistently highlight their reliability and impeccable communication, with no areas for improvement identified.
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UndisclosedUndisclosed50 - 249Birmingham, England
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See all 1 projectsLuminaVest is a company specializing in Contact Center Services with a focus on comprehensive support for real estate businesses, including lead generation, cold calling, and deal management. They received overwhelmingly positive feedback, with nearly 100% of reviewers praising their professionalism, organization, and ability to deliver results. Clients particularly appreciated their effective team management and tech setup capabilities.
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
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See all 1 projectsMedical PA is a Contact Center Services provider specializing in customer support services, particularly managing inbound call center operations for medical clinics. The feedback highlights that 100% of reviewers appreciate their professionalism and time-saving benefits. However, a minor issue noted by some patients is the call transfer process, which occasionally results in unanswered calls.
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$1,000+$25 - $49 / hr2 - 9Royal Wootton Bassett, England
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See all 1 projectsDouble Tap Marketing Ltd is a versatile marketing agency specializing in telemarketing, email marketing, and proposal writing. The company has received overwhelmingly positive feedback, with clients praising their ability to deliver exceptional results, such as securing high-value contracts and producing high-quality marketing materials. Over 90% of reviewers highlight their effective project management and commitment to exceeding expectations.
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UndisclosedUndisclosed10 - 49Chester, England
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Call center company Daktela UK is located in Chester, England and Winnersh, England. Founded in 2005, the team specializes in Call Center Services.
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$250,000+< $25 / hr1,000 - 9,999London, England
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Abacus Outsourcing is a call center company. Based in Lahore, Pakistan and London, England, their team provides Call Center Services and Business Consulting.
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UndisclosedUndisclosed2 - 9Kingston upon Hull, England
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The Call Answering Company is an answering service. The team focuses on Call Center Services, and the company is based in Kingston upon Hull, England.
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$1,000+< $25 / hr10 - 49North Walsham, England
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Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Portchester, England
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Answering service Ultracomms was founded in 2004. The firm provides Call Center Services, and is small.
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$5,000+$100 - $149 / hr10 - 49Bradford, England
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NexAura is a custom software development firm. The Bradford, England-based firm provides Custom Software Development and Artificial Intelligence.
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Undisclosed$50 - $99 / hr10 - 49Horsham, England
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Founded in 2017, Hero PA is an answering service company. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Roslin, Scotland
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Connect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999London, England
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Emerj.io, an answering service company, is based in London, England. The team offers Call Center Services and Tax Law.
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UndisclosedUndisclosed2 - 9Penryn, England
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See all 1 projectsSentics Customer Care Ltd provides call answering services, as evidenced by their engagement with London Intensive LTD. Reviews highlight their professionalism and effective workflow, with clients expressing satisfaction in the seamless and efficient service provided. Overall, Sentics Customer Care Ltd is recognized for their high level of professionalism and ease of collaboration.
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$1,000+< $25 / hr10 - 49Bristol, England
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Virtually There is a call center service. The team is headquartered in Bristol, England, and their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Birmingham, England
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In Birmingham, England, Donclem Technology is a mobile app development firm. Launched in 2021, the team specializes in Mobile App Development and Call Center Services.
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UndisclosedUndisclosed50 - 249London, England
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Microtalk is a call center service. Their team is in London, England and Kolkata, India and provides Call Center Services.
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$5,000+< $25 / hr50 - 249Port glasgow, Scotland
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RMACC Group, an answering service, is headquartered in Port glasgow, Scotland. Established in 2019, the team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Runcorn, England
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Your Office & PA, a phone answering service, was launched in 2007. The team offers Call Center Services.
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$1,000+$25 - $49 / hr10 - 49Harlow, England
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Established in 2004, Zebra Connexions Ltd is an answering service. The small team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Lowestoft , England
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Established in 2016, Pocket Receptionist is a midsize Lowestoft , England-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49Wokingham, England
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Clinic Answer is an answering service and Back Office Outsourcing company in Wokingham, England and Edinburgh, Scotland. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Wednesbury, England
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BEYOND JUST SERVICE is an answering service company. The team is located in Panchkula, India and Wednesbury, England, and their services include Call Center Services and Sales Outsourcing.
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$5,000+< $25 / hr50 - 249London, England
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Teamin holding is a midsize Back Office Outsourcing company established in 2020. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Wokingham , England
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The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Romford, England
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See all 1 projectsBusinAssist is a top provider of global business support solutions. We focus in delivering support services to start-ups, small to medium-sized businesses, as well as major multinational
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UndisclosedUndisclosed2 - 9London, England
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Phone answering service and CRM consulting and SI company SmartCalling was founded in 2016. Based in London, England, the team specializes in Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Glasgow, Scotland
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Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Sutton Coldfield, England
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MPL Contact is a Customer Service Outsourcing company founded in 1994. The team specializes in Customer Service Outsourcing and Call Center Services and is based in Sutton Coldfield, England.
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UndisclosedUndisclosed10 - 49Shanklin, England
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E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Lytchett Matravers, England
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Launched in 2022, Receptionality is a call center service and Customer Service Outsourcing company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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$10,000+Undisclosed50 - 249Glasgow, Scotland
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Taskaler is a Customer Service Outsourcing company. They were founded in 2021, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Bangor, Northern Ireland
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Established in 2008, Mango Direct Marketing is a phone answering service. The team offers Call Center Services and Social Media Marketing and is located in Bangor, Northern Ireland.
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UndisclosedUndisclosed50 - 249Stockport, England
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Ktech is a call center. They specialize in Call Center Services and Sales Outsourcing and were founded in 2023.
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UndisclosedUndisclosed50 - 249London, England
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Call center company Smart Call Solutions Pvt Ltd was founded in 2022. The team offers Call Center Services and Digital Strategy.
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UndisclosedUndisclosed250 - 999Nantgarw, Wales
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Connect Assist is an answering service launched in 2006. The midsize team specializes in Call Center Services.
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$1,000+< $25 / hr50 - 249London, England
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Recruit Overseas is a Recruiting company. Their team is in London, England and provides Recruiting and Call Center Services.
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$1,000+< $25 / hr10 - 49London, England
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IRecruit Tech is a Back Office Outsourcing company founded in 2016. Their team provides Back Office Outsourcing and Call Center Services.
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$1,000+Undisclosed10 - 49Bury, England
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Loop Outsourcing, a phone answering service, was established in 2022. The team focuses on Call Center Services and Search Engine Optimization and is headquartered in Bury, England.
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$1,000+< $25 / hr50 - 249Norwich, England
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OpenContact, a telephone answering service, was launched in 2000. The team offers Call Center Services and Back Office Outsourcing and is based in Norwich, England.
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$1,000+< $25 / hr2 - 9Preston, England
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Business Consulting company Frontline Sales Consultancy was established in 2014. In Preston, England, the team focuses on Business Consulting and Call Center Services.
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$1,000+< $25 / hr250 - 999Salford, England
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Call center service AlldayPA focuses on Call Center Services and Customer Service Outsourcing. They are based in Salford, England.
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$1,000+< $25 / hr2 - 9Manchester,london, England
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ZAGZTECH is a Mirpur, Pakistan-based answering service company. The team provides Call Center Services and Customer Service Outsourcing.
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List of the Top 10 United Kingdom Virtual Receptionist Companies
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services45% Virtual receptionist30% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services40% Virtual receptionist90% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services58% Virtual receptionist32% Other -
$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Ability to deliver
31.6/40.018.4/20 Reviews6.4/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services34% Virtual receptionist75% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
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24.5/40.015/20 Reviews1/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services29% Virtual receptionist30% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
28/40.017.4/20 Reviews2.2/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services30% Virtual receptionist90% Other -
UndisclosedUndisclosed10 - 49Burscough, England
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22.3/40.015.6/20 Reviews0.4/10 Clients & Experience6.3/10 Market PresenceService focus
50% Call Center Services50% Virtual receptionist50% Other -
UndisclosedUndisclosed50 - 249Birmingham, England
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20.4/40.016.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services100% Virtual receptionist80% Other -
Undisclosed$25 - $49 / hr10 - 49Harlow, England
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20.1/40.014.6/20 Reviews1.4/10 Clients & Experience4/10 Market PresenceService focus
35% Call Center Services65% Virtual receptionist65% Other -
$1,000+$25 - $49 / hr2 - 9Royal Wootton Bassett, England
Ability to deliver
20.8/40.016.2/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
55% Call Center Services10% Virtual receptionist45% Other -
UndisclosedUndisclosed10 - 49Chester, England
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10/40.00/20 Reviews4.5/10 Clients & Experience5.6/10 Market PresenceService focus
100% Call Center Services35% Virtual receptionist -
$250,000+< $25 / hr1,000 - 9,999London, England
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7.6/40.00/20 Reviews0/10 Clients & Experience7.6/10 Market PresenceService focus
35% Call Center Services25% Virtual receptionist65% Other -
UndisclosedUndisclosed2 - 9Kingston upon Hull, England
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6.5/40.00/20 Reviews1.8/10 Clients & Experience4.8/10 Market PresenceService focus
100% Call Center Services50% Virtual receptionist -
$1,000+< $25 / hr10 - 49North Walsham, England
Ability to deliver
8.2/40.00/20 Reviews3.6/10 Clients & Experience4.6/10 Market PresenceService focus
50% Call Center Services25% Virtual receptionist50% Other -
$1,000+< $25 / hr10 - 49Portchester, England
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
100% Call Center Services49% Virtual receptionist -
$5,000+$100 - $149 / hr10 - 49Bradford, England
Ability to deliver
11/40.00/20 Reviews7/10 Clients & Experience4/10 Market PresenceService focus
10% Call Center Services30% Virtual receptionist90% Other -
Undisclosed$50 - $99 / hr10 - 49Horsham, England
Ability to deliver
7.6/40.00/20 Reviews1.4/10 Clients & Experience6.1/10 Market PresenceService focus
90% Call Center Services20% Virtual receptionist10% Other -
$1,000+< $25 / hr10 - 49Roslin, Scotland
Ability to deliver
6.1/40.00/20 Reviews0.6/10 Clients & Experience5.5/10 Market PresenceService focus
80% Call Center Services37% Virtual receptionist20% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
13% Call Center Services50% Virtual receptionist87% Other -
$1,000+< $25 / hr50 - 249Nottingham , England
Ability to deliver
7.6/40.00/20 Reviews2/10 Clients & Experience5.6/10 Market PresenceService focus
55% Call Center Services12% Virtual receptionist45% Other -
UndisclosedUndisclosed2 - 9Penryn, England
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
80% Call Center Services62% Virtual receptionist20% Other -
$1,000+< $25 / hr10 - 49Bristol, England
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
90% Call Center Services35% Virtual receptionist10% Other -
$1,000+< $25 / hr10 - 49Birmingham, England
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
20% Call Center Services100% Virtual receptionist80% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
100% Call Center Services30% Virtual receptionist -
$5,000+< $25 / hr50 - 249Port glasgow, Scotland
Ability to deliver
5.5/40.00/20 Reviews1.5/10 Clients & Experience4/10 Market PresenceService focus
60% Call Center Services20% Virtual receptionist40% Other
Latest Virtual Receptionist Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
UK Virtual Receptionist FAQs
UK-based teams bring local knowledge, native accents, and compliance familiarity that matter to customers and regulators. Many providers offer:
- UK number provisioning, Ofcom-compliant routing, and location-aware call flows
- GDPR-ready processes, data processing agreements, and secure call recordings
- Coverage aligned to UK peak hours and bank holidays, with options for 24/7 and multilingual support
For sectors like legal, healthcare, and financial services, a local partner can reflect UK etiquette and terminology, improving caller trust and conversion versus offshore-only solutions.
Pricing varies because of factors like model and volume. On Clutch, most UK-based virtual receptionist firms charge:
- Per-minute plans: typically £0.85 – £1.40 per live minute, with inclusive bundles reducing the effective rate as usage rises
- Per-call plans: often £1.20 – £2.50 per call, depending on call complexity and length
- Monthly base fees: £15 – £60 for light usage; £100 – £300+ for higher-volume, 24/7, or multi-channel plans
- Add-ons: appointment scheduling, CRM/calendar integrations, dedicated lines, bilingual support, and after-hours cover can add £10 – £100+ monthly
- Setup fees: £0 – £300 depending on script building and system integrations
Ask how they round billable increments and what’s included in “message taking” versus “qualified lead capture.”
UK-based providers commonly support a broad spectrum of markets, including:
- Professional services — legal, accounting, consulting, property/estate agents
- Healthcare — private clinics, dental, optometry, allied health, and NHS-adjacent providers
- Home services and trades — plumbing, electrical, HVAC, roofing
- Financial services and fintech — brokerages, IFAs, insurance
- eCommerce and retail — order support, returns, and pre-sales triage
- B2B SaaS and tech — demo booking and L1 triage
Define your project’s specific requirements — coverage and volume. Then, go to Clutch’s directories and evaluate your options on:
- Industry experience — ask for sample scripts and case studies in your sector
- Compliance and security — GDPR, call recording retention, data residency, and documented DPAs
- Integrations — calendars, CRMs, and booking tools
- SLAs and QA — response targets, average speed to answer, audit processes, and call quality monitoring
Use Clutch reviews to validate responsiveness, handover quality, and real-world performance from UK clients similar to your business.
- Vague pricing – unclear rounding rules, hidden charges for after-hours or transfers, or costly overage tiers
- Limited transparency – no sample scripts, call recordings, or QA process
- Compliance gaps – no GDPR documentation, weak data-protection controls, or unclear subprocessor use
- Overpromising – “100% UK-based” claims that mask overseas routing without disclosure
- Rigid contracts – long lock-ins without a trial, or steep setup fees for basic call handling
- Poor tech fit – no support for your CRM/booking stack, or unreliable reporting dashboards
If you spot any of these red flags, just continue your search. Don’t worry about running out of options; the UK is home to many exceptional virtual receptionist firms.