Top Virtual Receptionist Services in the United Kingdom
From London’s financial district and legal chambers to Manchester’s fast-growing startup scene and Edinburgh’s fintech hub, the UK offers a deep bench of virtual answering expertise. Virtual receptionist services handle call triage, message taking, appointment booking, and overflow or after-hours cover, helping UK businesses stay responsive without hiring in-house.
On Clutch, you can compare verified providers by client reviews, service focus, response SLAs, industry experience, and tech integrations. Our vetting process highlights proven teams that comply with UK standards (e.g., GDPR) and support local numbering and escalation workflows. Use filters for budget, location, hours of operation, and industries to shortlist the best fit for your needs, whether you need a 24/7 virtual receptionist UK partner or specialist call handling services for healthcare or legal. Explore related directories:
• Top Virtual Receptionist Services
• Virtual Receptionist Services in London
• Virtual Receptionist Services in Birmingham
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Featured
What are Featured Providers?
Undisclosed< $25 / hr50 - 249Serves United KingdomServices provided
Focus Areas
See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.
$1,000+< $25 / hr250 - 999Serves United KingdomServices provided
Focus Areas
See all 45 projectsPrialto is a company specializing in Contact Center Services and Customer Support Services, offering administrative and customer service solutions. Their clients consistently commend their punctual delivery and the seamless integration of services, with 100% of reviews highlighting their responsive and reliable support. Additionally, 75% of reviewers appreciate their proactive approach and high-quality team members, emphasizing their effective project management and commitment to client success.
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$1,000+Undisclosed10 - 49Birmingham, England
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Thriftize | Digital Marketing, SEO, PPC, Web Design & Development, Call Center Agency Birmingham is a Marketing Strategy company. Their services include Marketing Strategy.
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$50,000+$200 - $300 / hr10 - 49London, England
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Customer Service Outsourcing company Web3 Community Management is in San Francisco, California and London, England. They provide Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
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Founded in 2017, PolyAI is a small London, England-based AI company. Their services include Artificial Intelligence and AR/VR development.
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UndisclosedUndisclosed2 - 9Stratford-upon-Avon, England
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The Clinic Marketing Company is a Content Marketing company. Based in Stratford-upon-Avon, England, the agency was founded in 2009. Their services include Content Marketing and Web Design.
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$1,000+< $25 / hr2 - 9Wells, England
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Phone answering service TelePA was launched in 2004. Based in Wells, England, the team offers Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9London, England
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Circa Core Ltd is a small answering service company. Founded in 2025, the team focuses on Call Center Services and CRM consulting and SI.
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$1,000+< $25 / hr50 - 249Liverpool , England
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The ContactPeople is a telephone answering service established in 1992. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Liverpool, England
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TOTAL PA LTD is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are headquartered in Liverpool, England and Liverpool, England.
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$1,000+< $25 / hr10 - 49Chester , England
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Call center service UK Call Centre was launched in 1993. The company specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Hounslow, England
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CRM consulting and SI company L2 Global Technologies pvt ltd. Is based in Hounslow, England and Gannavaram, India. They specialize in CRM consulting and SI and Web Development.
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Undisclosed< $25 / hr50 - 249Welshpool, Wales
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PHL Group Ltd is a Fulfillment company based in Welshpool, Wales. Launched in 2021, the team focuses on Fulfillment and Warehousing & Distribution.
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UndisclosedUndisclosed10 - 49Bolton, England
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Connect.Studio, a small answering service company, is in Bolton, England. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Cambridge , England
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Zoom Answer Call is a telephone answering service. They are located in Cambridge , England and have small team. They specialize in Call Center Services.
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$1,000+< $25 / hr10 - 49Crewe , England
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Launched in 1994, Office Link is a small telephone answering service in Crewe , England. Their team focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Crawley, England
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Noetica, a call center service and Back Office Outsourcing company, was established in 1997. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Peterborough, England
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Founded in 1993, Totally Inbound is a telephone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9Cheadle, England
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Snappy Assistance is an answering service company. They are in Cheadle, England and have small team. They offer Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Barnstaple, England
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Located in Barnstaple, England, PressPlayCalls is a small Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Glasgow, Scotland
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Back Office Outsourcing company Clyde Offices was founded in 2012. The company provides Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Bricket Wood, England
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GSA Business Development Ltd is a Marketing Strategy company. Launched in 2000, the company is based in Bricket Wood, England. Their team focuses on Marketing Strategy and Business Consulting.
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UndisclosedUndisclosed2 - 9Birmingham, England
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Finchley Court, an IT managed services company, is based in Birmingham, England. They offer IT managed services and Call Center Services and were launched in 1990.
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List of the Top 10 United Kingdom Virtual Receptionist Companies
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services45% Virtual receptionist30% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services40% Virtual receptionist90% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services58% Virtual receptionist32% Other -
$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Ability to deliver
31/40.017.8/20 Reviews6.4/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services34% Virtual receptionist75% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
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24.5/40.015/20 Reviews1/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services29% Virtual receptionist30% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
27.2/40.016.6/20 Reviews2.2/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services25% Virtual receptionist90% Other -
UndisclosedUndisclosed10 - 49Burscough, England
Ability to deliver
22.3/40.015.6/20 Reviews0.4/10 Clients & Experience6.3/10 Market PresenceService focus
50% Call Center Services50% Virtual receptionist50% Other -
UndisclosedUndisclosed50 - 249Birmingham, England
Ability to deliver
20.4/40.016.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services100% Virtual receptionist80% Other -
Undisclosed$25 - $49 / hr10 - 49Harlow, England
Ability to deliver
20.1/40.014.6/20 Reviews1.4/10 Clients & Experience4/10 Market PresenceService focus
35% Call Center Services65% Virtual receptionist65% Other -
$1,000+$25 - $49 / hr2 - 9Royal Wootton Bassett, England
Ability to deliver
20.8/40.016.2/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
55% Call Center Services10% Virtual receptionist45% Other -
UndisclosedUndisclosed10 - 49Chester, England
Ability to deliver
10/40.00/20 Reviews4.5/10 Clients & Experience5.6/10 Market PresenceService focus
100% Call Center Services35% Virtual receptionist -
$250,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
7.6/40.00/20 Reviews0/10 Clients & Experience7.6/10 Market PresenceService focus
35% Call Center Services25% Virtual receptionist65% Other -
UndisclosedUndisclosed2 - 9Kingston upon Hull, England
Ability to deliver
6.5/40.00/20 Reviews1.8/10 Clients & Experience4.8/10 Market PresenceService focus
100% Call Center Services50% Virtual receptionist -
$1,000+< $25 / hr10 - 49North Walsham, England
Ability to deliver
8.2/40.00/20 Reviews3.6/10 Clients & Experience4.6/10 Market PresenceService focus
50% Call Center Services25% Virtual receptionist50% Other -
$1,000+< $25 / hr10 - 49Portchester, England
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
100% Call Center Services49% Virtual receptionist -
$5,000+$100 - $149 / hr10 - 49Bradford, England
Ability to deliver
11/40.00/20 Reviews7/10 Clients & Experience4/10 Market PresenceService focus
10% Call Center Services30% Virtual receptionist90% Other -
Undisclosed$50 - $99 / hr10 - 49Horsham, England
Ability to deliver
7.6/40.00/20 Reviews1.4/10 Clients & Experience6.1/10 Market PresenceService focus
90% Call Center Services20% Virtual receptionist10% Other -
$1,000+< $25 / hr10 - 49Roslin, Scotland
Ability to deliver
6.1/40.00/20 Reviews0.6/10 Clients & Experience5.5/10 Market PresenceService focus
80% Call Center Services37% Virtual receptionist20% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
13% Call Center Services50% Virtual receptionist87% Other -
$1,000+< $25 / hr50 - 249Nottingham , England
Ability to deliver
7.6/40.00/20 Reviews2/10 Clients & Experience5.6/10 Market PresenceService focus
55% Call Center Services12% Virtual receptionist45% Other -
UndisclosedUndisclosed2 - 9Penryn, England
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
80% Call Center Services62% Virtual receptionist20% Other -
$1,000+< $25 / hr10 - 49Bristol, England
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
90% Call Center Services35% Virtual receptionist10% Other -
$1,000+< $25 / hr10 - 49Birmingham, England
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
20% Call Center Services100% Virtual receptionist80% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
100% Call Center Services30% Virtual receptionist -
$5,000+< $25 / hr50 - 249Port glasgow, Scotland
Ability to deliver
5.5/40.00/20 Reviews1.5/10 Clients & Experience4/10 Market PresenceService focus
60% Call Center Services20% Virtual receptionist40% Other
Latest Virtual Receptionist Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
UK Virtual Receptionist FAQs
UK-based teams bring local knowledge, native accents, and compliance familiarity that matter to customers and regulators. Many providers offer:
- UK number provisioning, Ofcom-compliant routing, and location-aware call flows
- GDPR-ready processes, data processing agreements, and secure call recordings
- Coverage aligned to UK peak hours and bank holidays, with options for 24/7 and multilingual support
For sectors like legal, healthcare, and financial services, a local partner can reflect UK etiquette and terminology, improving caller trust and conversion versus offshore-only solutions.
Pricing varies because of factors like model and volume. On Clutch, most UK-based virtual receptionist firms charge:
- Per-minute plans: typically £0.85 – £1.40 per live minute, with inclusive bundles reducing the effective rate as usage rises
- Per-call plans: often £1.20 – £2.50 per call, depending on call complexity and length
- Monthly base fees: £15 – £60 for light usage; £100 – £300+ for higher-volume, 24/7, or multi-channel plans
- Add-ons: appointment scheduling, CRM/calendar integrations, dedicated lines, bilingual support, and after-hours cover can add £10 – £100+ monthly
- Setup fees: £0 – £300 depending on script building and system integrations
Ask how they round billable increments and what’s included in “message taking” versus “qualified lead capture.”
UK-based providers commonly support a broad spectrum of markets, including:
- Professional services — legal, accounting, consulting, property/estate agents
- Healthcare — private clinics, dental, optometry, allied health, and NHS-adjacent providers
- Home services and trades — plumbing, electrical, HVAC, roofing
- Financial services and fintech — brokerages, IFAs, insurance
- eCommerce and retail — order support, returns, and pre-sales triage
- B2B SaaS and tech — demo booking and L1 triage
Define your project’s specific requirements — coverage and volume. Then, go to Clutch’s directories and evaluate your options on:
- Industry experience — ask for sample scripts and case studies in your sector
- Compliance and security — GDPR, call recording retention, data residency, and documented DPAs
- Integrations — calendars, CRMs, and booking tools
- SLAs and QA — response targets, average speed to answer, audit processes, and call quality monitoring
Use Clutch reviews to validate responsiveness, handover quality, and real-world performance from UK clients similar to your business.
- Vague pricing – unclear rounding rules, hidden charges for after-hours or transfers, or costly overage tiers
- Limited transparency – no sample scripts, call recordings, or QA process
- Compliance gaps – no GDPR documentation, weak data-protection controls, or unclear subprocessor use
- Overpromising – “100% UK-based” claims that mask overseas routing without disclosure
- Rigid contracts – long lock-ins without a trial, or steep setup fees for basic call handling
- Poor tech fit – no support for your CRM/booking stack, or unreliable reporting dashboards
If you spot any of these red flags, just continue your search. Don’t worry about running out of options; the UK is home to many exceptional virtual receptionist firms.