Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed2 - 9Fortitude Valley, Australia
Services provided
Headquartered in Fortitude Valley, Australia, Entelsoft Pty Ltd is a small big data analytics company. Their services include BI & big data consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9Charlotte, NC
Services provided
Rebyc Security is a Cybersecurity company launched in 2015. The small team specializes in Cybersecurity.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Asheville, NC
Services provided
Illumin8 Cyber Security is a Cybersecurity company. The team specializes in Cybersecurity and is based in Asheville, North Carolina.
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UndisclosedUndisclosed50 - 249Winston-Salem, NC
Services provided
Located in Winston-Salem, North Carolina and Winston-Salem, North Carolina, Nocdoc is a Cybersecurity company. The team provides Cybersecurity.
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UndisclosedUndisclosed10 - 49Woodbridge, VA
Services provided
Solutions Granted Inc. Is a Cybersecurity company. They are headquartered in Woodbridge, Virginia. Their team specializes in Cybersecurity.
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UndisclosedUndisclosed50 - 249Fredericksburg, VA
Services provided
SimVentions, Inc. Is a Cybersecurity company. The Fredericksburg, Virginia-based company was founded in 2020. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9Richmond, VA
Services provided
Cybersecurity company Breach Point was established in 2023. The small team specializes in Cybersecurity.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9Chesterfield, VA
Services provided
Rotas Security, LLC. Is a Cybersecurity company. Established in 2019, the company is located in Chesterfield, Virginia. Their services include Cybersecurity.
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UndisclosedUndisclosed50 - 249Richmond, VA
Services provided
Launched in 2011, Synergy Technical, LLC is a Cybersecurity company. Headquartered in Richmond, Virginia, the team focuses on Cybersecurity.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
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UndisclosedUndisclosed10 - 49Williamsburg, VA
Services provided
Established in 2019, Ladgov Corporation is a Cybersecurity company. The team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49Alexandria, VA
Services provided
Headquartered in Alexandria, Virginia, Antean Technology is a Cybersecurity company. The team specializes in Cybersecurity.
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UndisclosedUndisclosed2 - 9Alexandria, VA
Services provided
Intelligent Data Inc. Is a Cybersecurity company. The Alexandria, Virginia-based company was launched in 2001. Their team specializes in Cybersecurity.
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UndisclosedUndisclosed50 - 249Hampton, VA
Services provided
Threat Tec, LLC is a Cybersecurity company founded in 2012. Headquartered in Hampton, Virginia, the team offers Cybersecurity.
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UndisclosedUndisclosed10 - 49Lynchburg, VA
Services provided
DataPrivia, Inc. Is a Cybersecurity company. Established in 2013, the company is in Lynchburg, Virginia. Their team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49Springfield, OH
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Founded in 1992, ProStratus is a small Springfield, Ohio-based Cybersecurity company. Their team provides Cybersecurity.
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UndisclosedUndisclosed10 - 49Tucson, AZ
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Technology Solutions is a Cybersecurity company. The small Tucson, Arizona-based team focuses on Cybersecurity. The agency was launched in 2014.
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UndisclosedUndisclosed2 - 9Tucson, AZ
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Pelstar Computers Inc., a Cybersecurity company, is located in Tucson, Arizona. They specialize in Cybersecurity and were launched in 1999.
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UndisclosedUndisclosed50 - 249Scottsdale, AZ
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Cybersecurity company Lumifi Cyber Inc. Is located in Scottsdale, Arizona. They specialize in Cybersecurity and were launched in 2009.
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UndisclosedUndisclosed2 - 9Tustin, CA
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RVVR AI is an artificial intelligence company. In Tustin, California, their small team specializes in Artificial Intelligence and IT strategy consulting. The company was launched in 2021.
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$10,000+< $25 / hr50 - 249Ha noi, Vietnam
Services provided
Cloud consulting & SI company Vatek Vietnam was founded in 2017. The company offers cloud consulting & SI and Web Development.
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UndisclosedUndisclosed50 - 249Paris, France
Services provided
PumpUp is a branding agency. They provide Branding and Digital Strategy and are located in Paris, France.
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UndisclosedUndisclosed10 - 49Amarillo, TX
Services provided
8 Fifteen Consulting is a small IT strategy consulting company in Amarillo, Texas. The team focuses on IT strategy consulting.
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UndisclosedUndisclosed2 - 9Austin, TX
Services provided
IT strategy consulting company Russell Consulting Group is headquartered in Austin, Texas. The team focuses on IT strategy consulting.
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UndisclosedUndisclosed50 - 249Houston, TX
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Advue Consulting is a midsize IT strategy consulting and Business Consulting company. They provide IT strategy consulting and Business Consulting and were founded in 2016.
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UndisclosedUndisclosed2 - 9Arlington, TX
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MnM Technologies LLC is an IT strategy consulting company. Their small team is located in Arlington, Texas. Their services include IT strategy consulting.
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UndisclosedUndisclosed2 - 9Garland, TX
Services provided
IT strategy consulting company A New Day Consulting LLC is in Garland, Texas. They offer IT strategy consulting.
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UndisclosedUndisclosed10 - 49Lake Dallas, TX
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Located in Lake Dallas, Texas, Corporate Technology Consultants is an IT strategy consulting company. Established in 1997, the team offers IT strategy consulting.
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UndisclosedUndisclosed250 - 999Weston, FL
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Stratis | Strategic Impact Solutions is a Weston, Florida-based IT strategy consulting company. They specialize in IT strategy consulting and Business Consulting.
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UndisclosedUndisclosed10 - 49
Services provided
IT strategy consulting company Peak Management Consultants, LLC was established in 2023. The team offers IT strategy consulting.
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UndisclosedUndisclosed50 - 249Scottsdale, AZ
Services provided
CISO Global, Inc. Is a Cybersecurity company. The team is located in Scottsdale, Arizona, and their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Scottsdale, AZ
Services provided
Business Partner Solutions, Inc. Is a Cybersecurity company. The team focuses on Cybersecurity, and the agency is headquartered in Scottsdale, Arizona.
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UndisclosedUndisclosed2 - 9Toronto, Canada
Services provided
Founded in 2015, The Atwell Group is an IT strategy consulting company. Their services include IT strategy consulting and Corporate Training & Coaching.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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IT strategy consulting company Tulkita Technologies Inc. Was founded in 2011. Based in Toronto, Canada, the team focuses on IT strategy consulting.
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UndisclosedUndisclosed250 - 999Miamisburg, OH
Services provided
Corbus, LLC is a Business Consulting company. They provide Business Consulting and Packaging Design and are headquartered in Miamisburg, Ohio.
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UndisclosedUndisclosed2 - 9Mesa, AZ
Services provided
DigitalSafe Technologies, a small Cybersecurity company, is located in Mesa, Arizona. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Tempe, AZ
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RedEye Network Solutions is a Cybersecurity company. The team offers Cybersecurity and is in Tempe, Arizona.
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UndisclosedUndisclosed10 - 49Mesa, AZ
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Small Cybersecurity company AZCOMP Technologies, is located in Mesa, Arizona. The team offers Cybersecurity.
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UndisclosedUndisclosed2 - 9Peoria, AZ
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Acey Systems is a Cybersecurity company founded in 2011. The team provides Cybersecurity and is located in Peoria, Arizona.
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UndisclosedUndisclosed2 - 9
Services provided
Launched in 2016, Asylas, LLC is a Cybersecurity company. The agency offers Cybersecurity.
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UndisclosedUndisclosed2 - 9
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Peak Automations is an IT strategy consulting company. Their small team is located in Toronto, Canada. Their team focuses on IT strategy consulting.
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UndisclosedUndisclosed10 - 49Vero Beach, FL
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Launched in 2009, LevCo Technologies, Inc., a small Cybersecurity company, is located in Vero Beach, Florida and Chicago, Illinois. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9Knoxville, TN
Services provided
Fort Knox Cyber Defense LLC is a Cybersecurity company. Launched in 2023, the agency focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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Alquemy Search & Consulting is a small IT strategy consulting company founded in 2012. Their team focuses on IT strategy consulting and IT staff augmentation.
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UndisclosedUndisclosed50 - 249Memphis, TN
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Located in Memphis, Tennessee, ProTech Services Group, Inc. Is a Cybersecurity company. They provide Cybersecurity and were founded in 1992.
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UndisclosedUndisclosed10 - 49Dover, DE
Services provided
IT strategy consulting company Shef Solutions Inc. Was founded in 2022. The firm focuses on IT strategy consulting and Staffing, and is small.
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UndisclosedUndisclosed10 - 49Knoxville, TN
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Access Systems, Inc. Is a small Cybersecurity company launched in 1985. Their services include Cybersecurity.
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UndisclosedUndisclosed50 - 249Brentwood, TN
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Enable Ministry Partners is a Cybersecurity company based in Brentwood, Tennessee. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9Warszawa, Poland
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IT strategy consulting and DevOps Managed Services company Telivust was established in 2022. Located in Warszawa, Poland, the team specializes in IT strategy consulting and DevOps Managed Services.
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UndisclosedUndisclosed50 - 249Charlotte, NC
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Headquartered in Charlotte, North Carolina, Addepto IT Solutions is a midsize IT strategy consulting company. The team specializes in IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed250 - 999Wrocław, Poland
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Plat4mation is an IT strategy consulting company. The team provides IT strategy consulting and Compliance Consulting and is in Wrocław, Poland.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.