Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed10 - 49Braintree, MA
Services provided
Located in Braintree, Massachusetts, Confiance Tech Solutions is a CRM consulting and SI company. They provide CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Beverly, MA
Services provided
Located in Beverly, Massachusetts, ITK Solutions Group is a CRM consulting and SI company. The team specializes in CRM consulting and SI and ERP consulting and SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Albany, NY
Services provided
Wise Wolves Consultancy is a cloud consulting & SI company headquartered in Albany, New York. They offer cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Paris, France
Services provided
2PACE, a small Digital Strategy company, is headquartered in Paris, France. The team offers Digital Strategy and Email Marketing.
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UndisclosedUndisclosed2 - 9South Portland, ME
Services provided
Pedal Lucid is a South Portland, Maine-based CRM consulting and SI company. They provide CRM consulting and SI and IT managed services and were founded in 2019.
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UndisclosedUndisclosed250 - 999North Sydney, Australia
Services provided
Founded in 1987, Objective Corporation is an IT managed services company. The agency offers IT managed services and ECM consulting and SI, and is midsize.
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UndisclosedUndisclosed10 - 49Rosehill, Australia
Services provided
DataDevice is a Rosehill, Australia-based business intelligence company. They offer BI & big data consulting & SI and ECM consulting and SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed50 - 249Fredericton, Canada
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Accreon is a midsize Fredericton, Canada-based cloud consulting & SI and Application Management & Support company. The team provides cloud consulting & SI and Application Management & Support.
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UndisclosedUndisclosed10 - 49Vitoria, Brazil
Services provided
Datago is a cloud consulting & SI company. The small Vitoria, Brazil-based team offers cloud consulting & SI. The agency was established in 2016.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
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UndisclosedUndisclosed50 - 249Arlington, VA
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Data analytics company Lovelytics was founded in 2017. The company provides BI & big data consulting & SI and IT managed services, and is midsize.
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UndisclosedUndisclosed10 - 49Reston, VA
Services provided
Established in 2017, T1A is a big data analytics company and CRM consulting and SI company. The small team focuses on BI & big data consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49The Rocks, Australia
Services provided
Resonant Cloud Solutions is a cloud consulting & SI company based in The Rocks, Australia and Ahmedabad, India. The team provides cloud consulting & SI and Marketing Strategy.
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UndisclosedUndisclosed50 - 249Orlando, FL
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Big data company Aquiva Labs offers BI & big data consulting & SI and Custom Software Development. They were founded in 2015.
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UndisclosedUndisclosed2 - 9Fountain Valley, CA
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Touchpoint Solutions is a CRM consulting and SI company. They provide CRM consulting and SI and IT managed services and are based in Fountain Valley, California.
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UndisclosedUndisclosed10 - 49Ljubljana, Slovenia
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FrodX is a Business Consulting company. Based in Ljubljana, Slovenia, the agency was founded in 2010. Their services include Business Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed250 - 999Bengaluru, India
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Cloud consulting & SI company Retail Insights is in Bengaluru, India and Asheville, North Carolina. They provide cloud consulting & SI and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Guangzhou, China
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Guangzhou InfoThinker Software Service Co., Ltd. Is a software development company based in Guangzhou, China. The team provides Custom Software Development and Mobile App Development.
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UndisclosedUndisclosed2 - 9Cheng Du Shi, China
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Located in Cheng Du Shi, China, Sichuan Keyuyun Culture Technology Co., Ltd. Is a small social media marketing firm. The team offers Social Media Marketing and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Milano, Italy
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Launched in 2015, Skylabs is a midsize Milano, Italy-based Digital Strategy company. Their team offers Digital Strategy and UX/UI Design.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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Small cloud consulting & SI company SkyVenn, is located in Toronto, Canada. The team specializes in cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosedFreelancerAmb, India
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Based in Amb, India, Bindra Solutions Pvt Ltd is a social media marketing company. They offer Social Media Marketing and Email Marketing and were founded in 2021.
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UndisclosedUndisclosed2 - 9Prague, Czech Republic
Services provided
NAMÍRU Solutions is a small CRM consulting and SI company. Launched in 2021, the team provides CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed50 - 249Modena, Italy
Services provided
Midsize CRM consulting and SI company Quix, is in Modena, Italy. Their services include CRM consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49CABA, Argentina
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Cloud consulting & SI company Vurpix is headquartered in CABA, Argentina. They provide cloud consulting & SI and were launched in 2018.
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UndisclosedUndisclosed250 - 999Espoo, Finland
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Enfo is an Espoo, Finland-based IT managed services company. They focus on IT managed services and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Sydney, Australia
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Purple Square, a CRM consulting and SI company, is in Sydney, Australia. The team offers CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed10 - 49Schiphol-Rijk, Netherlands
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CloseContact is a CRM consulting and SI company. They are based in Schiphol-Rijk, Netherlands and have small team of experts. Their services include CRM consulting and SI and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Calgary, Canada
Services provided
Semper IT Inc is a software development company. Established in 2001, the agency provides Custom Software Development and Web Design.
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UndisclosedUndisclosed10 - 49Ji Nan Shi, China
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Software development firm Shandong Yimixiuxiu Information Technology Co., Ltd. Is located in Ji Nan Shi, China. They specialize in Custom Software Development and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Kingston, NH
Services provided
Founded in 2003, Sleek Consulting LLC is a small Kingston, New Hampshire-based CRM consulting and SI company. Their services include CRM consulting and SI and ECM consulting and SI.
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UndisclosedUndisclosed10 - 49Media, PA
Services provided
Peergenics, a CRM consulting and SI and IT managed services company, is based in Media, Pennsylvania. They offer CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed50 - 249New York, NY
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CRM consulting and SI company V2 Strategic Advisors was launched in 2005. The agency focuses on CRM consulting and SI and BI & big data consulting & SI, and is midsize.
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UndisclosedUndisclosed2 - 9Pittsburgh, PA
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WIN Digital Solutions is a CRM consulting and SI company. The Pittsburgh, Pennsylvania-based team specializes in CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed250 - 999Boston, MA
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Cervello is a big data company. Their midsize team is in Boston, Massachusetts and offers BI & big data consulting & SI and CRM consulting and SI. The agency was established in 2009.
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UndisclosedUndisclosed10 - 49Beijing, China
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Cloud consulting & SI and IoT development company Beijing ChengQiTong Technology Co., Ltd. Was launched in 2009. The agency focuses on cloud consulting & SI and IoT development.
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UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
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Launched in 1992, Triscal is a midsize big data analytics company and CRM consulting and SI company. Their team specializes in BI & big data consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
Blessed essence is a Bogotá, Colombia-based big data company. The team specializes in BI & big data consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Auckland, New Zealand
Services provided
Small CRM consulting and SI company Micado, is located in Auckland, New Zealand. Their services include CRM consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49
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Shanghai Xinxiang Internet Information Technology Service Co., Ltd. Is a data analytics company headquartered in Shanghai, China. They provide BI & big data consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Glen Allen, VA
Services provided
CloudQnect, LLC is a Glen Allen, Virginia-based CRM consulting and SI company. They specialize in CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed2 - 9Leuven, Belgium
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Located in Leuven, Belgium, Digital Unity is a small software development firm. The team focuses on Custom Software Development and Blockchain.
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UndisclosedUndisclosed10 - 49Kontich, Belgium
Services provided
2commit is a cloud consulting & SI and IoT development company. Their team is located in Kontich, Belgium and specializes in cloud consulting & SI and IoT development.
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UndisclosedUndisclosed50 - 249Boston, MA
Services provided
J2 Interactive is a CRM consulting and SI company. They are in Boston, Massachusetts, and their services include CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed250 - 999West Henrietta, NY
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Navint Partners, a CRM consulting and SI and ERP consulting and SI company, was founded in 2010. The team provides CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Vancouver, Canada
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Enterprise Data Management, a small ECM consulting and SI company, is located in Vancouver, Canada and Seattle, Washington. The team specializes in ECM consulting and SI and IT managed services.
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UndisclosedUndisclosed50 - 249Cottage Grove, MN
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CRM consulting and SI and ERP consulting and SI company Apex IT was established in 1997. The team focuses on CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Guang Zhou Shi, China
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GuangDong Poya Information & Technology Co., Ltd. Is an IT strategy consulting and AI company. Launched in 1999, the company provides IT strategy consulting and Artificial Intelligence.
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UndisclosedUndisclosed250 - 999Levallois-Perret, France
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CRM consulting and SI and ECM consulting and SI company EI-Technologies is located in Levallois-Perret, France. The team provides CRM consulting and SI and ECM consulting and SI.
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UndisclosedUndisclosed250 - 999Pune, India
Services provided
Krios Info Solutions Pvt.Ltd. Is a midsize CRM consulting and SI and IT managed services company established in 2016. Their services include CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed2 - 9Cheltenham, England
Services provided
Original is a Cheltenham, England-based cloud consulting & SI company. The team specializes in cloud consulting & SI and Artificial Intelligence.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.