Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Software development firm X8BIT is based in San Pedro Garza, Mexico. Their services include Custom Software Development and IT strategy consulting.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Virtualización y Nuevas Tecnologías is an IT strategy consulting company. Their midsize team is based in Mexico City, Mexico. Their services include IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$5,000+$25 - $49 / hr50 - 249
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Midsize software development firm Adoptec, is headquartered in Mexico City, Mexico and Naucalpan de Juárez Area, Mexico. The team provides Custom Software Development and IT strategy consulting.
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$10,000+$150 - $199 / hr10 - 49Royal Leamington Spa, England
Services provided
Based in Royal Leamington Spa, England and Coventry, England, Goodform is a small business intelligence company. Their services include BI & big data consulting & SI and Branding.
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$5,000+$25 - $49 / hr50 - 249
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Headquartered in Mexico City, Mexico, Netmark is an IT strategy consulting company. Their services include IT strategy consulting and Mobile App Development.
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$5,000+$25 - $49 / hr250 - 999
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IT strategy consulting company BrainUp is based in Mexico City, Mexico and Tlalnepantla , Mexico. They provide IT strategy consulting and Mobile App Development.
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$5,000+$100 - $149 / hr2 - 9Vancouver, WA
Services provided
Located in Vancouver, Washington, World Access Network is a small IT managed services company. The team provides IT managed services and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$10,000+$150 - $199 / hr250 - 999Leeds , England
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Egton , a midsize call center, is based in Leeds , England. Their services include Call Center Services and IT strategy consulting.
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$10,000+$150 - $199 / hr50 - 249London, England
Services provided
Fullsix UK, a web design agency, is in London, England. Launched in 2000, the team offers Web Design and Content Marketing.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
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$10,000+$100 - $149 / hr1,000 - 9,999Armonk, NY
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Resource Interactive is a large web design agency in Armonk, New York. The team focuses on Web Design and Digital Strategy.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Custom software development company Baware is headquartered in Mexico city, Mexico. They provide Custom Software Development and IT strategy consulting and were established in 2012.
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$5,000+$25 - $49 / hr250 - 999Toluca, Mexico
Services provided
Xideral is a midsize custom software development firm and IT strategy consulting company established in 2004. Their services include Custom Software Development and IT strategy consulting.
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$5,000+$25 - $49 / hr50 - 249Ciudad de México, Mexico
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IT strategy consulting company ZUMA TI was launched in 2007. The team specializes in IT strategy consulting and Custom Software Development.
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$5,000+$25 - $49 / hr1,000 - 9,999
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Large IT strategy consulting company Axity, is in Mexico City, Mexico and Naucalpan de Juárez, Mexico. The team focuses on IT strategy consulting and Mobile App Development.
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$10,000+$50 - $99 / hr10 - 49Ann Arbor, MI
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Software development firm and cloud consulting & SI company RightBrain Networks was founded in 2009. The company focuses on Custom Software Development and cloud consulting & SI, and is small.
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$5,000+$25 - $49 / hr50 - 249
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Grupo Perti, an IT strategy consulting company, is based in Mexico city, Mexico. Their services include IT strategy consulting and Custom Software Development.
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$10,000+$25 - $49 / hr50 - 249Catonsville, MD
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Located in Catonsville, Maryland, LCG Technologies Corp. Is a website development firm. They provide Web Development and Mobile App Development and were founded in 1994.
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$1,000+$25 - $49 / hr50 - 249Minneapolis, MN
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Launched in 2001, Versique is a HR Consulting company. Their team offers HR Consulting and Digital Strategy.
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$5,000+$25 - $49 / hr50 - 249
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Ksquare Solutions is a midsize custom software development company in Montebello, Mexico. The team focuses on Custom Software Development and UX/UI Design.
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$10,000+$25 - $49 / hr10 - 49Baltimore, MD
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IT strategy consulting company ZDAAS was launched in 2008. In Baltimore, Maryland and Lahore, Pakistan, the team focuses on IT strategy consulting and Custom Software Development.
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$5,000+$100 - $149 / hr10 - 49Columbus, OH
Services provided
Mindset Digital is an Email Marketing company. Located in Columbus, Ohio, the agency specializes in Email Marketing and Cybersecurity.
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$5,000+$25 - $49 / hr50 - 249Miami, FL
Services provided
SMX Services & Consulting, a data analytics company, provide BI & big data consulting & SI and CRM consulting and SI. They were founded in 1997.
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$5,000+$100 - $149 / hr50 - 249Minneapolis, MN
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PhData, Inc. Is a Minneapolis, Minnesota-based business intelligence company and IT managed services company. Launched in 2014, the team provides BI & big data consulting & SI and IT managed
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$5,000+$100 - $149 / hr50 - 249Los Angeles, CA
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Founded in 2004, Infoway is a midsize Los Angeles, California-based website development company. Their team focuses on Web Development and cloud consulting & SI.
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$10,000+$100 - $149 / hr10 - 49Minneapolis, MN
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Bitwise IO, Inc. Is a custom software development company headquartered in Minneapolis, Minnesota. Their services include Custom Software Development and cloud consulting & SI.
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$5,000+$100 - $149 / hr2 - 9Raleigh, NC
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Hesketh.com is a Cybersecurity company. Established in 1995, the firm is headquartered in Raleigh, North Carolina. Their services include Cybersecurity.
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$5,000+$100 - $149 / hr50 - 249Cupertino, CA
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Based in Cupertino, California, Kalio Inc is a cloud consulting & SI and e-commerce development company. The team focuses on cloud consulting & SI and E-Commerce Development.
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$10,000+$150 - $199 / hr50 - 249
Services provided
Custom software development company Exact Abacus was established in 1984. The firm specializes in Custom Software Development and Branding.
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$10,000+$150 - $199 / hr50 - 249Stockport , England
Services provided
Volcanic, a cloud consulting & SI company, was launched in 2010. They offers cloud consulting & SI and Social Media Marketing.
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$5,000+$100 - $149 / hr2 - 9
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H7 interactive, LLC is a web development company. The Malibu, California-based firm was established in 2004. Their team offers Web Development and Web Design.
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$10,000+$150 - $199 / hr50 - 249Madrid, Spain
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Good Rebels is a big data company. In Madrid, Spain and Barcelona, Spain, the company focuses on BI & big data consulting & SI and CRM consulting and SI.
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$5,000+$100 - $149 / hr2 - 9
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Founded in 1998, Mhe.net, Inc, a small custom software development firm and Cybersecurity company, is in St. Louis, Missouri. Their services include Custom Software Development and Cybersecurity.
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$5,000+$150 - $199 / hr10 - 49Naples, FL
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New Net Technologies is a Cybersecurity company based in Naples, Florida. Their services include Cybersecurity.
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$5,000+$150 - $199 / hr50 - 249San Francisco, CA
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Arxan Technologies is a Cybersecurity company. Based in San Francisco, California, the team provides Cybersecurity.
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$5,000+$150 - $199 / hr50 - 249London, England
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Launched in 2011, Digital Shadows is a Cybersecurity company. The midsize team specializes in Cybersecurity.
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$5,000+$25 - $49 / hr250 - 999
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Founded in 2003, Babel is a mobile app development firm. The team specializes in Mobile App Development and Web Development.
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$5,000+$150 - $199 / hr50 - 249Metamorfosis Municipality, Greece
Services provided
ENCODE is a Cybersecurity company. Launched in 2001, the team offers Cybersecurity and Application Testing.
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$5,000+$25 - $49 / hr2 - 9
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Launched in 2005, Codiit is a small mobile app development firm. Their services include Mobile App Development and IT strategy consulting.
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$5,000+$25 - $49 / hr10 - 49
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Ingens, a mobile app development company, was established in 2001. They provides Mobile App Development and IT strategy consulting.
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$5,000+$150 - $199 / hr50 - 249Tel Aviv-Yafo, Israel
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Argus Cyber Security Ltd., a Cybersecurity company, provides Cybersecurity. The company is located in Tel Aviv-Yafo, Israel.
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$5,000+$150 - $199 / hr50 - 249Heidelberg, Germany
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Virtual Forge is a Heidelberg, Germany-based Cybersecurity company. They offer Cybersecurity.
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$5,000+$150 - $199 / hr10 - 49Minneapolis, MN
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Secure Digital Solutions is a Cybersecurity company. Located in Minneapolis, Minnesota, their team provides Cybersecurity.
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$1,000+$25 - $49 / hr250 - 999București, Romania
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Bitech Company is a Back Office Outsourcing company. The team is headquartered in București, Romania, and their services include Back Office Outsourcing and CRM consulting and SI.
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$5,000+$150 - $199 / hr10 - 49
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Risk Based Security is a small Richmond, Virginia-based Cybersecurity company. Their services include Cybersecurity.
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$5,000+$100 - $149 / hr2 - 9Chesterton, IN
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IT strategy consulting company KSN Technologies was launched in 2013. The firm provides IT strategy consulting and IT staff augmentation, and is small.
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$1,000+$100 - $149 / hr250 - 999
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AstraQom Romania, a midsize answering service company, is based in Eindhoven, Netherlands. Their services include Call Center Services and CRM consulting and SI.
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$1,000+$25 - $49 / hr250 - 999Iași, Romania
Services provided
Zigosoft SRL is an answering service company. The team offers Call Center Services and CRM consulting and SI, and the firm is based in Iași, Romania.
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$1,000+$25 - $49 / hr1,000 - 9,999Kağıthane, Türkiye
Services provided
CMC Turkey is a Back Office Outsourcing company. They were founded in 2000 and focus on Back Office Outsourcing and HR Consulting.
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$1,000+$25 - $49 / hr50 - 249Zagreb, Croatia
Services provided
S&T Croatia is an IT strategy consulting company. Their team is based in Zagreb, Croatia and specializes in IT strategy consulting and HR Consulting.
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$5,000+$25 - $49 / hr2 - 9
Services provided
Founded in 1999, SetFile is an app development firm. The small team specializes in Mobile App Development and Web Development.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.