Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+$50 - $99 / hr50 - 249
Services provided
Trijotech Software Consulting Pvt. Ltd is an ERP consulting and SI company. Their midsize team is based in 5022, India and focuses on ERP consulting and SI. The company was founded in 2017.
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UndisclosedUndisclosed10 - 49Kutaisi, Georgia
Services provided
A1 Telecom is an IT managed services company. Founded in 2017, their team offers IT managed services and Call Center Services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed50 - 249Surat, India
Services provided
Actoscript: IT Solution Comapny is a midsize social media marketing agency. Launched in 2015, the team specializes in Social Media Marketing and Search Engine Optimization.
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$1,000+$50 - $99 / hr2 - 9
Services provided
In London, England, Web Design SEO is a SEO services firm. They provide Search Engine Optimization and Web Design and were established in 2023.
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UndisclosedUndisclosed10 - 49
Services provided
Small SEO company Infusionics, is in Dubai, United Arab Emirates. Their services include Search Engine Optimization and Web Design.
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Undisclosed$300+ / hr2 - 9Bogotá, Colombia
Services provided
Allmarket Agencia de Marketing is a social media marketing agency. The Bogotá, Colombia-based team specializes in Social Media Marketing and Content Marketing.
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$25,000+$150 - $199 / hr10 - 49Cambridge, New Zealand
Services provided
SaaSam Group is a small CRM consulting and SI company based in Cambridge, New Zealand. Their services include CRM consulting and SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49
Services provided
Gamzi Digital, an IT managed services company, was founded in 2008. The small team offers IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Ahmedabad, India
Services provided
Communities Heritage Private Limited is an app development firm. Their team is in Ahmedabad, India. The company specializes in Mobile App Development and IT managed services.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed50 - 249Bengaluru, India
Services provided
Midsize Digital Strategy company Dalvkotinfotech, is in Bengaluru, India. The team provides Digital Strategy and Social Media Marketing.
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$5,000+< $25 / hr50 - 249New Delhi, India
Services provided
EdgeNRoots is a New Delhi, India-based CRM consulting and SI company. They focus on CRM consulting and SI and Custom Software Development.
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UndisclosedUndisclosed250 - 999Mumbai, India
Services provided
IT managed services company Indicosmic Infotech Ltd. Is based in Mumbai, India and Mumbai, India. Their services include IT managed services.
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$1,000+$25 - $49 / hr2 - 9Kalamaria, Greece
Services provided
Fixit is a SEO agency in Kalamaria, Greece. Their services include Search Engine Optimization and ERP consulting and SI.
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Undisclosed< $25 / hr50 - 249Fort Collins, CO
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Press-One Customer Care is a call center service. The team offers Call Center Services and IT managed services and is based in Fort Collins, Colorado and Fort Collins, Colorado.
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$25,000+$25 - $49 / hr250 - 999
Services provided
Headquartered in , Caelius Consulting is a midsize Digital Strategy company. Their services include Digital Strategy and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Fort Lauderdale, FL
Services provided
Established in 2017, Devellp Digital, a small Advertising company, is based in Fort Lauderdale, Florida. Their services include Advertising and Web Design.
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$10,000+$50 - $99 / hr10 - 49
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IT LEADZ LTD is a social media marketing firm. They are headquartered in and have small team of experts. Their services include Social Media Marketing and Email Marketing.
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$1,000+$25 - $49 / hr10 - 49Gurugram, India
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FlexiEle is a Gurugram, India-based ERP consulting and SI company. Their services include ERP consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
Launched in 1995, Choicetel is an IT managed services company. Their team focuses on IT managed services.
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$1,000+Undisclosed10 - 49
Services provided
The Growth Foundation is a branding company launched in 2021. The small team provides Branding and Media Planning & Buying.
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$5,000+$25 - $49 / hr50 - 249
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TekinvaderZ is a big data company located in Temple Terrace, Florida and Arlington Heights, Illinois. The team specializes in BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Pimpri-Chinchwad, India
Services provided
Pratyin Infotech Consulting Pvt Ltd is a Recruitment Process Outsourcing company. They offer Recruitment Process Outsourcing and IT managed services and are located in Pimpri-Chinchwad, India.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Based in Berlin, Germany, TechNow IO is an IT managed services company. Their services include IT managed services and Custom Software Development.
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$1,000+$50 - $99 / hr10 - 49Warszawa, Poland
Services provided
MSapps, a business intelligence company, was founded in 2020. The firm offers BI & big data consulting & SI and Web Development, and is small.
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UndisclosedUndisclosed10 - 49
Services provided
Social media marketing agency SpiderWorks Technologies - Dubai was founded in 2005. The small team offers Social Media Marketing and Search Engine Optimization.
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$5,000+$50 - $99 / hr2 - 9
Services provided
Marketing Strategy company Atlantics Digital is located in Belfast, Northern Ireland and Dundalk, Ireland. They specialize in Marketing Strategy and Social Media Marketing.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Naman Technolab is an IT managed services and custom software development firm. Based in Ghaziabad, India, their team specializes in IT managed services and Custom Software Development.
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$5,000+$100 - $149 / hr10 - 49
Services provided
HR Software Solutions, a CRM consulting and SI company, is located in New Delhi, India. They provide CRM consulting and SI and IT staff augmentation and were established in 2008.
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$1,000+$100 - $149 / hr2 - 9
Services provided
Advertisers Galleria.com is an IT managed services company. Their team is in Cockeysville, Maryland. The company specializes in IT managed services and Search Engine Optimization.
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$1,000+< $25 / hr2 - 9
Services provided
Founded in 2009, WebCanny is a social media marketing company. Based in Napier, New Zealand, the team provides Social Media Marketing and Search Engine Optimization.
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$50,000+$100 - $149 / hr10 - 49
Services provided
Established in 1999, TalkWalkConnection is an IT managed services company. The company specializes in IT managed services, and is small.
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$1,000+< $25 / hr10 - 49
Services provided
Launched in 2018, Atechsole is a business intelligence company. The small team offers BI & big data consulting & SI and Web Development.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Launched in 2016, Keleo Solutions is a branding agency. The company focuses on Branding and UX/UI Design, and is small.
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$5,000+$25 - $49 / hr50 - 249Ahmedabad, India
Services provided
Sanskar Technolab, an ERP consulting and SI company, is located in Ahmedabad, India. They focus on ERP consulting and SI and Product Design and were founded in 2022.
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$1,000+$100 - $149 / hr2 - 9Stockholm, Sweden
Services provided
IGoMoon AB is a CRM consulting and SI company. The Stockholm, Sweden-based agency was founded in 2012. Their services include CRM consulting and SI.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Altumind is a mobile app development company established in 2016. Their services include Mobile App Development and Marketing Strategy.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Launched in 2023, Kailash Cloud is an IT managed services company. The firm focuses on IT managed services, and is small.
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$1,000+< $25 / hr10 - 49
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Advert India - Digital Marketing Company In Gurgaon, a social media marketing company, was founded in 2014. The firm focuses on Social Media Marketing and Search Engine Optimization, and is small.
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$5,000+$150 - $199 / hr10 - 49
Services provided
ProsperSpark is a CRM consulting and SI company established in 2018. The team specializes in CRM consulting and SI and Business Consulting and is in Elkhorn, Nebraska.
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UndisclosedUndisclosed50 - 249
Services provided
WBC Software Lab, an IT managed services company, is based in Karaikudi, India. Their services include IT managed services and Custom Software Development.
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$1,000+$50 - $99 / hr2 - 9
Services provided
RepairMedia is an IT managed services company founded in 2014. The small team specializes in IT managed services and Web Design.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Tona Designs is a Palm Desert, California-based SEO services firm. They offer Search Engine Optimization and Web Design and were launched in 2021.
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Undisclosed$100 - $149 / hr2 - 9Chandler, AZ
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CL James Consulting, LLC is a small Email Marketing company in Chandler, Arizona. The team provides Email Marketing and Business Consulting.
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UndisclosedUndisclosed10 - 49
Services provided
Launched in 2014, West End Telecoms is an IT managed services company. The small team focuses on IT managed services.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Prescience Decision Solutions, a big data analytics company, was launched in 2017. The team focuses on BI & big data consulting & SI and Logistics & Supply Chain Consulting.
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UndisclosedUndisclosed10 - 49
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Founded in 2017, Inkgraph Techno is a small social media marketing firm. Their team specializes in Social Media Marketing and CRM consulting and SI.
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$1,000+< $25 / hr10 - 49
Services provided
Phitany Business Solutions Pvt. Ltd is a graphic design agency. The agency is headquartered in Kochi, India. Their services include Graphic Design and ERP consulting and SI.
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Undisclosed$100 - $149 / hr10 - 49Praha 4 - Nusle, Czech Republic
Services provided
DataBrothers is a data analytics company. Their team is headquartered in Praha 4 - Nusle, Czech Republic and Praha 5, Czech Republic. The firm offers BI & big data consulting & SI.
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$1,000+< $25 / hr10 - 49
Services provided
Gowebworld Technology is a social media marketing agency. They were launched in 2015 and specialize in Social Media Marketing and Pay Per Click.
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$1,000+$50 - $99 / hr250 - 999New Delhi, India
Services provided
Akiko Sherman Infotech, a midsize Generative AI company, is in New Delhi, India. The team focuses on Generative AI and AI Agents.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.