Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed250 - 999
Services provided
Financial Consulting company TAMGA was launched in 2011. The firm provides Financial Consulting and Marketing Strategy.
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Undisclosed< $25 / hr50 - 249Boston, MA
Services provided
Newsletter Station is a midsize Email Marketing company founded in 2014. Their services include Email Marketing and CRM consulting and SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49New Delhi, India
Services provided
SEO To Webdesign is a website development firm. Their team is in New Delhi, India. The agency offers Web Development and UX/UI Design.
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Undisclosed< $25 / hr50 - 249Jaipur, India
Services provided
Launched in 2007, DeveloperPerHour is a software development firm. The midsize team focuses on Custom Software Development and Web Development.
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UndisclosedUndisclosed2 - 9Viby J, Denmark
Services provided
CRM consulting and SI company Itch Marketing was established in 2017. The agency focuses on CRM consulting and SI and Marketing Strategy, and is small.
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UndisclosedUndisclosed10 - 49Noida, India
Services provided
Established in 2020, CRM Travel, a small CRM consulting and SI company, is in Noida, India and Noida, India. Their services include CRM consulting and SI and Social Media Marketing.
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$5,000+$25 - $49 / hr10 - 49Pune, India
Services provided
Alpha Analytics Services Private Limited is a Pune, India-based Market Research company. The team specializes in Market Research and IT managed services.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49
Services provided
Mad Over Tech is a small IT managed services company launched in 2020. Their team offers IT managed services.
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Undisclosed< $25 / hr2 - 9Burlington, Canada
Services provided
IT managed services company transcendnext is located in Burlington, Canada. Their services include IT managed services.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$5,000+$150 - $199 / hr2 - 9
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Reveille Advisors is a public relations agency. Founded in 2021, their team specializes in Public Relations and Executive Search.
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$1,000+$50 - $99 / hr2 - 9Nairobi, Kenya
Services provided
Content Marketing company SEO Smart Limited is headquartered in Nairobi, Kenya. They specialize in Content Marketing and Search Engine Optimization and were founded in 2020.
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UndisclosedUndisclosed250 - 999
Services provided
Pashupati Group is a Kashipur, India-based ERP consulting and SI and Waste Management company. They provide ERP consulting and SI and Waste Management and were founded in 2008.
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UndisclosedUndisclosed50 - 249Noida, India
Services provided
Eastern Software Solutions Pvt. Ltd is a midsize ERP consulting and SI company based in Noida, India. Their services include ERP consulting and SI.
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Undisclosed$25 - $49 / hr10 - 49Rajkot, India
Services provided
Founded in 2014, WP Small Fix is a web development firm. Based in Rajkot, India, the team specializes in Web Development and E-Commerce Development.
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UndisclosedUndisclosed50 - 249
Services provided
Digital Experts India - Best Digital Marketing Agency in Delhi NCR, Gurgaon | SEO, SMO, PPC, ASO, ORM is an Email Marketing company. Their services include Email Marketing.
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$1,000+$300+ / hr10 - 49Dubai, United Arab Emirates
Services provided
RARE DISTRIBUTION DMCC DUBAI is an unified communications consulting & SI company. They were established in 2016, and their services include unified communications consulting & SI and Engineering.
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$1,000+Undisclosed2 - 9Toronto, Canada
Services provided
Established in 2023, Extra Sauce Agency is a social media marketing company. Their team specializes in Social Media Marketing and CRM consulting and SI.
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$5,000+$25 - $49 / hr10 - 49
Services provided
In Delhi, India, ELT Corporate is an ERP consulting and SI company. They offer ERP consulting and SI and Business Consulting and were founded in 2019.
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$1,000+$25 - $49 / hr50 - 249Tirana, Albania
Services provided
LOGICAL, a custom software development firm, was established in 2011. They provides Custom Software Development and Mobile App Development.
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$1,000+Undisclosed50 - 249North Salt Lake, UT
Services provided
Regumsoft Technologies is a website development firm. They provide Web Development and Mobile App Development and were established in 2015.
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UndisclosedUndisclosed50 - 249Florence, KY
Services provided
H3 Technologies, LLC is a business intelligence company. Located in Florence, Kentucky and Greater Noida, India, the team provides BI & big data consulting & SI and IT staff augmentation.
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$1,000+$50 - $99 / hr10 - 49Encinitas, CA
Services provided
Soulilution is an user experience design agency. The small Encinitas, California-based team offers UX/UI Design and BI & big data consulting & SI. The company was founded in 2015.
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Undisclosed$25 - $49 / hr2 - 9Salvaterra de Miño, Spain
Services provided
Internet.agency is a CRM consulting and SI company. They are in Salvaterra de Miño, Spain. Their team specializes in CRM consulting and SI and E-Commerce Development.
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UndisclosedUndisclosed10 - 49
Services provided
Vertical Talent Solutions, a small IT staff augmentation company, is headquartered in Hartford, Connecticut. The team focuses on IT staff augmentation and Recruiting.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Based in Regensburg, Germany, AtroCore GmbH is an e-commerce development firm. The team specializes in E-Commerce Development and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Omaha, NE
Services provided
Peer Sales Agency is a Business Consulting company. They are headquartered in Omaha, Nebraska. Their team offers Business Consulting and CRM consulting and SI.
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$5,000+$50 - $99 / hr50 - 249Pune, India
Services provided
IAssure International Technologies Pvt Ltd is a midsize Pune, India-based software development company. The team offers Custom Software Development and Web Development.
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$1,000+$50 - $99 / hr10 - 49Istanbul, Türkiye
Services provided
Inbound Marketing Agency is a SEO agency. They were launched in 2013 and offer Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed50 - 249Lahore, Pakistan
Services provided
Located in Lahore, Pakistan, Intellicon is a midsize unified communications consulting & SI company. Their services include unified communications consulting & SI and Business Consulting.
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$1,000+< $25 / hr2 - 9Fort McMurray, Canada
Services provided
A2z Dev Center is a SEO services firm launched in 2022. Their services include Search Engine Optimization and CRM consulting and SI.
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$1,000+$25 - $49 / hr10 - 49
Services provided
BRAIGHT AI, an user experience design agency, was established in 2019. Based in , the team offers UX/UI Design and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Zürich, Switzerland
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CustomersX, a CRM consulting and SI and Business Consulting company, was established in 2000. In Zürich, Switzerland, the team specializes in CRM consulting and SI and Business Consulting.
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$10,000+Undisclosed50 - 249Tangerang Selatan, Indonesia
Services provided
Email Marketing company Antikode is based in Tangerang Selatan, Indonesia. Launched in 2012, the team offers Email Marketing and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249
Services provided
ERP consulting and SI company Gseven Computer Buisness Pvt Ltd was founded in 2004. In Delhi, India, the team provides ERP consulting and SI and Custom Software Development.
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$1,000+$25 - $49 / hr50 - 249
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Virtual Mojoe is a HR Consulting company. Headquartered in Las Vegas, Nevada, the firm was launched in 2023. Their services include HR Consulting and IT strategy consulting.
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$25,000+Undisclosed50 - 249Cedar Park, TX
Services provided
Cognic Systems is a social media marketing company. Their team is headquartered in Cedar Park, Texas. The company specializes in Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed50 - 249Gurugram, India
Services provided
Staffing company Business consulting firms is headquartered in Gurugram, India. Their services include Staffing and HR Consulting.
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$5,000+$150 - $199 / hr2 - 9La Verne, CA
Services provided
Established in 1999, Alchemy Consulting Group is a custom software development firm. Their team focuses on Custom Software Development and other IT consulting and SI.
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$10,000+$50 - $99 / hr2 - 9Budapest, Hungary
Services provided
Kifli.Tech Kft. Is a web development company. The company is located in Budapest, Hungary. Their services include Web Development and Mobile App Development.
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$5,000+$50 - $99 / hr2 - 9
Services provided
ELF Operations is a CRM consulting and SI company. They were established in 2019 and specialize in CRM consulting and SI and Business Consulting.
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$1,000+< $25 / hr2 - 9Ontario, CA
Services provided
QPPMIPS Reporting Services is a big data analytics company founded in 2018. The company focuses on BI & big data consulting & SI, and is small.
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$5,000+$25 - $49 / hr2 - 9Banja Luka, Bosnia and Herzegovina
Services provided
Navigo SC d.o.o. Is an IT managed services company. They focus on IT managed services and DevOps Managed Services and are based in Banja Luka, Bosnia and Herzegovina.
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UndisclosedUndisclosed2 - 9
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IT managed services company Nerdster focuses on IT managed services. They were launched in 2023.
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$1,000+$50 - $99 / hr2 - 9
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Futuro Digital Consultancy is a CRM consulting and SI company based in London, England. They offer CRM consulting and SI and Search Engine Optimization and were founded in 2015.
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UndisclosedUndisclosed10 - 49Kolkata, India
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Chanak Analytics is a small social media marketing company based in Kolkata, India. Their services include Social Media Marketing and Web Design.
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$25,000+Undisclosed10 - 49Hong Kong, Hong Kong
Services provided
ThinkCol Limited is an AI development company. They are based in Hong Kong, Hong Kong and have small team of experts. Their services include Artificial Intelligence and AI Consulting.
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UndisclosedUndisclosed2 - 9
Services provided
Why is My ring doorbell Offline | Call +1-888-937-0088 is an IT managed services and Customer Service Outsourcing company. Their team offers IT managed services.
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$25,000+Undisclosed50 - 249Coppell, TX
Services provided
Kiranam Technologies is a software development firm. The midsize Coppell, Texas-based team focuses on Custom Software Development and Artificial Intelligence. The company was founded in 2012.
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$1,000+$100 - $149 / hr2 - 9Red Deer, Canada
Services provided
Central Computer Technologies, Inc., a Market Research company, was established in 2015. The team specializes in Market Research and Marketing Strategy.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Established in 2023, AsterSense is a CRM consulting and SI company. In Singapore, the team focuses on CRM consulting and SI and Social Media Marketing.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.