Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed2 - 9Columbia, MO
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Next Level IT, L.L.C is an IT managed services and web design company. Located in Columbia, Missouri, the team specializes in IT managed services and Web Design.
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UndisclosedUndisclosed10 - 49Sedalia, MO
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Established in 1999, LammTech, a small IT managed services company, is headquartered in Sedalia, Missouri. Their team offers IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed2 - 9Medford, OR
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Red Fuel Marketing is an e-commerce development firm. The team specializes in E-Commerce Development and IT managed services and is in Medford, Oregon.
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
Services provided
EdgeUno is an IT managed services company. Launched in 2018, the company is based in Bogotá, Colombia. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Denton, TX
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Local Circuit, a small IT managed services company, is based in Denton, Texas. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Denton, TX
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Established in 1991, TRCA is an IT managed services company. Headquartered in Denton, Texas, the team focuses on IT managed services.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
Launched in 1997, SoftManagement is an ERP consulting and SI company. Their services include ERP consulting and SI and Mobile App Development.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed2 - 9Old Bridge, NJ
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NewGLink, an IT managed services company, is in Old Bridge, New Jersey. They offer IT managed services and were launched in 2008.
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UndisclosedUndisclosed2 - 9Medford, OR
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Rogue Marketing Pros. Is a small IT managed services company launched in 2016. Their team specializes in IT managed services and Pay Per Click.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed2 - 9Sheffield , England
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IT managed services company DCX design was founded in 2016. The agency specializes in IT managed services and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Medford, OR
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Founded in 2006, CORE Business Services is an IT managed services company. The team provides IT managed services.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Medford, OR
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In Medford, Oregon, Falcon Development is an IT managed services company. The team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9North Anston, England
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GY Web Services is an IT managed services company. They provide IT managed services and Search Engine Optimization and are based in North Anston, England.
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UndisclosedUndisclosedFreelancerSheffield, England
Services provided
MN SEO is a SEO services firm. They are located in Sheffield, England and have small team. Their services include Search Engine Optimization and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Amsterdam, Netherlands
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XRBASE is an AR/VR development company. Based in Amsterdam, Netherlands, the agency was established in 2016. Their team offers AR/VR development and IT managed services.
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UndisclosedUndisclosed10 - 49Syracuse, NY
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Purplewire LLC is a Syracuse, New York-based software development company. They focus on Custom Software Development and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
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Red Expertos is a web design agency established in 2008. Based in Bogotá, Colombia, the team provides Web Design and Email Marketing.
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UndisclosedUndisclosed2 - 9Reno, NV
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Ace Technology Services is a graphic design company and IT managed services company. They are in Reno, Nevada and have small team. Their team focuses on Graphic Design and IT managed services.
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UndisclosedUndisclosed10 - 49Richmond, VA
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Hatch is a Marketing Strategy company headquartered in Richmond, Virginia. The team provides Marketing Strategy and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9Syracuse, NY
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Syracuse Innovations Group is an IT managed services company. Headquartered in Syracuse, New York, the agency was established in 2001. Their team provides IT managed services.
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UndisclosedUndisclosed50 - 249Syracuse, NY
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Spectrum Software Solutions Inc is a custom software development firm. They were launched in 1998, and their services include Custom Software Development and Application Management & Support.
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UndisclosedUndisclosed10 - 49Goiânia, Brazil
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Digital Recovery is an IT managed services company. Headquartered in Goiânia, Brazil, the agency was established in 1998. Their team provides IT managed services and Custom Software Development.
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UndisclosedUndisclosed10 - 49Goiânia, Brazil
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Based in Goiânia, Brazil, Maxnível is a small software development company. The team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
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ATC - All Technology Colombia, an IT managed services company, is located in Bogotá, Colombia. They offer IT managed services and were launched in 2003.
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UndisclosedUndisclosed2 - 9Syracuse, NY
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Priority IT Works is an IT managed services company. They were founded in 2015 and specialize in IT managed services.
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UndisclosedUndisclosed2 - 9Syracuse, NY
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MM Tech Doctor Computer Repair is an IT managed services company. They are headquartered in Syracuse, New York and have small team. They focus on IT managed services.
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UndisclosedUndisclosed50 - 249Rotterdam, Netherlands
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Launched in 2008, Motion10 is a midsize IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49East Syracuse, NY
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Infinit Technology Solutions, an IT managed services company, offer IT managed services. They were launched in 2005.
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UndisclosedUndisclosed10 - 49Rotterdam, Netherlands
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IT managed services company Sales.Rocks was established in 2018. The team offers IT managed services and is based in Rotterdam, Netherlands.
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UndisclosedUndisclosed1,000 - 9,999Zoetermeer, Netherlands
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In Zoetermeer, Netherlands, NINtec is a large IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Rotterdam, Netherlands
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Founded in 2007, WIBA IT, a small IT managed services company, is headquartered in Rotterdam, Netherlands. Their services include IT managed services.
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UndisclosedUndisclosed250 - 999Rotterdam, Netherlands
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Avantage IT, an IT managed services company, was founded in 1990. They focuses on IT managed services.
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UndisclosedUndisclosed2 - 9McKinney, TX
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App development company Orabase Solutions is located in McKinney, Texas. Their services include Mobile App Development and HR Consulting.
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UndisclosedUndisclosed2 - 9Richmond, VA
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C.P. Technology Group, LLC is a Back Office Outsourcing and IT managed services company. In Richmond, Virginia, the agency specializes in Back Office Outsourcing and IT managed services.
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UndisclosedUndisclosed10 - 49McKinney, TX
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Established in 2000, Vazata is an IT managed services company. The team offers IT managed services.
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UndisclosedUndisclosed50 - 249Rotterdam, Netherlands
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Founded in 1997, Groupe OPEN ICT is an IT managed services company. Their team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Syracuse, NY
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Launched in 1998, A & E Computer Solutions is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Rotterdam, Netherlands
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Developers.nl is a Rotterdam, Netherlands-based IT managed services company. They offer IT managed services and were founded in 2012.
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UndisclosedUndisclosed250 - 999Rotterdam, Netherlands
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Ortec Finance, an IT managed services company, was established in 1981. In Rotterdam, Netherlands, the team provides IT managed services.
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UndisclosedUndisclosed50 - 249Rotterdam, Netherlands
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VONQ is an IT managed services company. The team offers IT managed services and is located in Rotterdam, Netherlands.
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UndisclosedUndisclosed50 - 249Rotterdam, Netherlands
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Founded in 2000, Datlinq is a midsize IT managed services company headquartered in Rotterdam, Netherlands. Their team provides IT managed services.
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UndisclosedUndisclosed10 - 49Rotterdam, Netherlands
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Founded in 2013, Mopinion is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Rotterdam, Netherlands
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IT managed services company Leapest by EdCast was launched in 2016. The team specializes in IT managed services and is in Rotterdam, Netherlands.
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UndisclosedUndisclosed10 - 49Rotterdam, Netherlands
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CloudVPS is an IT managed services company based in Rotterdam, Netherlands. Launched in 2006, the team specializes in IT managed services.
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UndisclosedUndisclosed250 - 999Rotterdam, Netherlands
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Dworkin, an IT managed services company, is located in Rotterdam, Netherlands. They offer IT managed services.
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UndisclosedUndisclosed10 - 49Rotterdam, Netherlands
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Founded in 1988, Expansion, a small IT managed services company, is based in Rotterdam, Netherlands. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Rotterdam, Netherlands
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IT managed services company Bytesnet Rotterdam BV is based in Rotterdam, Netherlands. Launched in 2009, the team provides IT managed services.
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UndisclosedUndisclosed50 - 249Rotterdam, Netherlands
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Based in Rotterdam, Netherlands, Trends ICT GROEP is an IT managed services company. They specialize in IT managed services and were launched in 1986.
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UndisclosedUndisclosed10 - 49Rotterdam, Netherlands
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IT managed services company Declaree is headquartered in Rotterdam, Netherlands. Launched in 2012, the team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Rotterdam, Netherlands
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Established in 2009, Damecon is an IT managed services company. Based in Rotterdam, Netherlands, the team specializes in IT managed services.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.