Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed10 - 49Nottingham, England
Services provided
Matrix Net is an IT managed services company. They were launched in 2000, and their services include IT managed services.
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UndisclosedUndisclosed2 - 9Thousand Oaks, CA
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Small IT managed services and Business Consulting company J&S Advanced I.T., is in Thousand Oaks, California and Simi Valley, California. The team offers IT managed services and Business Consulting.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed10 - 49Beeston, England
Services provided
Arden IT is a small IT managed services company. Launched in 2003, the team provides IT managed services.
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UndisclosedUndisclosed10 - 49Eastwood, England
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Ace IT is an IT managed services company. They are in Eastwood, England and have small team. They specialize in IT managed services.
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UndisclosedUndisclosed10 - 49Lowdham, England
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IT managed services company Support Stack was established in 2015. The team offers IT managed services.
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UndisclosedUndisclosed50 - 249Eastwood, England
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IT managed services company iT2 Limited focuses on IT managed services and Web Development. They were established in 1998.
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UndisclosedUndisclosed10 - 49Hucknall, Nottingham–Derby Metropolitan Area, England
Services provided
Keystone IT is a Hucknall, Nottingham–Derby Metropolitan Area, England-based IT managed services company. Established in 2017, the team focuses on IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed10 - 49Heanor, Nottingham–Derby Metropolitan Area, England
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Affirm IT is an IT managed services company based in Heanor, Nottingham–Derby Metropolitan Area, England. They specialize in IT managed services.
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UndisclosedUndisclosed10 - 49Ilkeston, Nottingham–Derby Metropolitan Area, England
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IT managed services company JPT Solutions is in Ilkeston, Nottingham–Derby Metropolitan Area, England. They specialize in IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed10 - 49Langley Mill, England
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IT managed services company Tecsenza was launched in 2010. The team provides IT managed services.
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UndisclosedUndisclosed50 - 249Risley, England
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Interactive Data Technology is an IT managed services company. The Risley, England-based team focuses on IT managed services.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Lynchburg, VA
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Central Technology Solutions is an IT managed services company. Headquartered in Lynchburg, Virginia, their team provides IT managed services and Business Consulting.
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UndisclosedUndisclosed50 - 249Amsterdam, Netherlands
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Owlin, a custom software development company, is headquartered in Amsterdam, Netherlands. They offer Custom Software Development and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Simi Valley, CA
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Founded in 2008, Cynergy Solutions, LLC is a CRM consulting and SI and Application Management & Support company. The small team provides CRM consulting and SI and Application Management & Support.
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UndisclosedUndisclosed2 - 9
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JCCS Computer Consulting is a software development company and IT managed services company. Their services include Custom Software Development.
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UndisclosedUndisclosed2 - 9Fillmore, CA
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Kraft & Sons is an IT managed services and web design company. Their small team is based in Fillmore, California. Their services include IT managed services and Web Design.
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UndisclosedUndisclosed2 - 9Redwood City, CA
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Safina is a Redwood City, California-based branding agency. They specialize in Branding and Corporate Training & Coaching.
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UndisclosedUndisclosed2 - 9Marina del Rey, CA
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Small AR/VR development and business intelligence company BadVR, Inc., is in Marina del Rey, California. The team provides AR/VR development and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Zapopan, Mexico
Services provided
Established in 2018, Go Sinergia is an IT managed services company. The team specializes in IT managed services and Web Development.
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UndisclosedUndisclosed2 - 9Syracuse, NY
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Detor Computer Services is an IT managed services company. In Syracuse, New York, the company was established in 2010. Their team provides IT managed services.
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UndisclosedUndisclosed2 - 9Lubbock, TX
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Oktane Web Factory is a small Back Office Outsourcing company established in 2014. Their team provides Back Office Outsourcing and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Lubbock, TX
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Caprock Custom Applications is a mobile app development company headquartered in Lubbock, Texas. They focus on Mobile App Development and IT managed services and were established in 2014.
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UndisclosedUndisclosed2 - 9Lubbock, TX
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Caprock is a small app development firm. Launched in 2014, the team focuses on Mobile App Development and IT managed services.
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UndisclosedUndisclosed50 - 249Tibás, Costa Rica
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Conzultek is a software development firm. Founded in 2001, the company focuses on Custom Software Development and IT managed services.
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UndisclosedUndisclosed50 - 249Syracuse, NY
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Dermody Burke & Brown, CPAs, LLC is an Accounting company launched in 1956. The midsize team offers Accounting and IT managed services.
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UndisclosedUndisclosed10 - 49
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The Science of Digital, a Digital Strategy company, was founded in 2016. The company focuses on Digital Strategy and BI & big data consulting & SI, and is small.
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UndisclosedUndisclosed2 - 9Syracuse, NY
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NetManageIT is an IT managed services company. Based in Syracuse, New York, their small team specializes in IT managed services. The firm was founded in 1995.
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UndisclosedUndisclosed10 - 49București, Romania
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Kernel Group, an IT managed services company, was established in 2006. The team provides IT managed services.
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UndisclosedUndisclosed2 - 9București, Romania
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SC NetExtend SRL is a small IT managed services company based in București, Romania. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9București, Romania
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AGV-IT Services is a small IT managed services company headquartered in București, Romania. The team provides IT managed services.
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UndisclosedUndisclosed2 - 9Montréal, Canada
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Célestin Comptable Agréé is a small Accounting company located in Montréal, Canada. Their services include Accounting and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9București, Romania
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Advice IT is an IT managed services company. Their small team is based in București, Romania. Their team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49București, Romania
Services provided
Founded in 2011, Spearhead Systems is an IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Lubbock, TX
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Froggy Hosting is an IT managed services and SEO company founded in 2008. The team focuses on IT managed services and Search Engine Optimization and is headquartered in Lubbock, Texas.
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UndisclosedUndisclosed10 - 49Charlotte, NC
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Launched in 2003, Logical Advantage is a custom software development firm. The small team offers Custom Software Development and IoT development.
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UndisclosedUndisclosed50 - 249Amsterdam, Netherlands
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Typeqast is a software development firm launched in 2017. Headquartered in Amsterdam, Netherlands, the team provides Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9Dallas, TX
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Tablespoon LLC is an Accounting company. Their team is in Dallas, Texas. The firm specializes in Accounting and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9Lubbock, TX
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DesignEnvy is a small IT managed services company founded in 2003. Their services include IT managed services and UX/UI Design.
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UndisclosedUndisclosed2 - 9Southern Pines, NC
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ConnectNC, Inc., an Email Marketing company, is headquartered in Southern Pines, North Carolina. They provide Email Marketing and IT managed services.
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UndisclosedUndisclosed10 - 49Durham, NC
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E-commerce development firm Micro Medic, Inc. Was established in 1986. The firm focuses on E-Commerce Development and IT managed services.
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UndisclosedUndisclosedFreelancerAmarillo, TX
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IT managed services company Fite Consulting was launched in 1999. In Amarillo, Texas, the team offers IT managed services and Web Design.
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UndisclosedUndisclosed2 - 9Macon, GA
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Launched in 2015, Richardson Financial, Inc. Is a small Macon, Georgia-based Accounting company. Their team specializes in Accounting and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Richardson, TX
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Established in 2002, Artis Consulting is a data analytics company and IoT development company. The small team focuses on BI & big data consulting & SI and IoT development.
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UndisclosedUndisclosed2 - 9Syracuse, NY
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Small web design agency InterSense, is in Syracuse, New York. Their services include Web Design and Web Development.
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UndisclosedUndisclosed2 - 9Macon, GA
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Expat Tax Solutions, LLC/Advanced Tax Solutions, LLC is an Accounting company. They are in Macon, Georgia, and their services include Accounting and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9Gardena, CA
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Geek Force USA is an IT managed services company. Their small team is headquartered in Gardena, California. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Delray Beach, FL
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Launched in 2013, Total Teks Group is an IT managed services company. The small team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Delray Beach, FL
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Cloud Computing Concepts, LLC is an IT managed services company. Their small team is in Delray Beach, Florida and focuses on IT managed services. The agency was founded in 2009.
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UndisclosedUndisclosed10 - 49Delray Beach, FL
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NetOne Technologies is an IT managed services company. They are in Delray Beach, Florida. Their team specializes in IT managed services.
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UndisclosedUndisclosedFreelancerAmarillo, TX
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Scott's Custom Computers is an IT managed services company. Founded in 2000, the company is located in Amarillo, Texas. Their services include IT managed services.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.