Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed2 - 9
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Shopify Thrive is a web design company. Founded in 2021, the team specializes in Web Design and UX/UI Design. The firm is headquartered in Cleveland, Ohio.
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UndisclosedUndisclosed2 - 9Dayton, OH
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In Dayton, Ohio, PicSnippets is a small social media marketing firm. Their services include Social Media Marketing and Email Marketing.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9
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Cleveland Brands is a branding company located in Nashville, Tennessee. They offer Branding and Email Marketing.
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UndisclosedUndisclosed10 - 49Philadelphia, PA
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Grow With Greta is a CRM consulting and SI company. Launched in 2018, the team offers CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Data analytics company and Robotics Process Automation company BBD Insights is in Toronto, Canada. Their services include BI & big data consulting & SI and Robotics Process Automation.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Based in Toronto, Canada, MJN Analytics is a big data company. They focus on BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249London, England
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Midsize data analytics company TechnePlus, is located in London, England and Singapore. Their services include BI & big data consulting & SI and Mobile App Development.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9
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ByG is an user experience design company. They are located in Atlanta, Georgia and have small team. They focus on UX/UI Design and Product Design.
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UndisclosedUndisclosedFreelancer
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ACL Digital Marketing, LLC, a small Marketing Strategy company, is located in Springfield, Missouri. Their services include Marketing Strategy and Email Marketing.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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Sales & Marketing Automation is a Marketing Strategy company established in 2013. In Toronto, Canada and Clearwater, Florida, the team focuses on Marketing Strategy and Social Media Marketing.
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UndisclosedUndisclosed2 - 9
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In Woking, England, Hannah Spicer Consulting Ltd is a social media marketing agency. They offer Social Media Marketing and Email Marketing and were founded in 2019.
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UndisclosedUndisclosed2 - 9
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ALLUR, an Email Marketing company, was established in 2023. The team focuses on Email Marketing and CRM consulting and SI and is located in Nashville, Tennessee.
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UndisclosedUndisclosed10 - 49Madrid, Spain
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Webmefy is an e-commerce development company. Based in Madrid, Spain, their small team specializes in E-Commerce Development and Social Media Marketing. The company was launched in 2018.
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UndisclosedUndisclosed250 - 999Burlington, MA
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Agital is a branding company. They are headquartered in Burlington, Massachusetts and Washington, District of Columbia and have midsize team. They offer Branding and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Issy-les-Moulineaux, France
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Belacom is a CRM consulting and SI company. The agency is headquartered in Issy-les-Moulineaux, France. Their services include CRM consulting and SI and Email Marketing.
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UndisclosedUndisclosed2 - 9Paris, France
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Maukau is a Paris, France-based e-commerce development company. They provide E-Commerce Development and CRM consulting and SI and were launched in 2016.
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UndisclosedUndisclosed2 - 9Paris, France
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Ypsómetro, a CRM consulting and SI company, is in Paris, France. Founded in 2010, the team provides CRM consulting and SI and E-Commerce Development.
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UndisclosedUndisclosed2 - 9
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NFBS Agency is a Digital Strategy company. They were launched in 2014, and their services include Digital Strategy and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Paris, France
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Standard Ecom, a small Email Marketing company, is based in Paris, France. Their services include Email Marketing and CRM consulting and SI.
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UndisclosedUndisclosedFreelancerParis, France
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The Emailist is a Paris, France-based Marketing Strategy company. The team focuses on Marketing Strategy and Email Marketing.
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UndisclosedUndisclosed2 - 9
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Sync Savvy Digital is a CRM consulting and SI company. Their small team is based in Melbourne, Australia. Their services include CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Teneriffe, Australia
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Based in Teneriffe, Australia, REP. Is a small Email Marketing company. The team offers Email Marketing and SMS Marketing.
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UndisclosedUndisclosed2 - 9
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King Pixel Digital Marketing is a social media marketing firm. They specialize in Social Media Marketing and Email Marketing and are located in Adelaide, Australia.
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UndisclosedUndisclosed10 - 49Pittsburgh, PA
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CardChamp is a Pittsburgh, Pennsylvania-based Blockchain company. Established in 2009, the team focuses on Blockchain and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249North Ryde, Australia
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Comforte AG is a North Ryde, Australia-based Blockchain company. They offer Blockchain and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9
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Praktikel is a Marketing Strategy company launched in 2021. Headquartered in Spring Lake, Michigan, the team specializes in Marketing Strategy and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Paris, France
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BlockchainValley is an artificial intelligence development company. They are located in Paris, France and have small team. Their services include Artificial Intelligence and Blockchain.
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UndisclosedUndisclosed2 - 9Cremorne, Australia
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Based in Cremorne, Australia, Email Experts is an Email Marketing company. Founded in 2015, the team provides Email Marketing and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Pune, India
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Telasar Solutions Pvt Ltd is an IT managed services and Robotics Process Automation company launched in 2017. The firm offers IT managed services and Robotics Process Automation, and is small.
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UndisclosedUndisclosed2 - 9
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Clavelogic is a small Phoenix, Arizona-based data analytics company. The team specializes in BI & big data consulting & SI and Robotics Process Automation.
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UndisclosedUndisclosed50 - 249Greenwood Village, CO
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Digitech Systems, LLC is a midsize Robotics Process Automation company headquartered in Greenwood Village, Colorado. Their services include Robotics Process Automation and Generative AI.
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UndisclosedUndisclosed50 - 249Cupertino, CA
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AppPerfect Corp is a custom software development firm. Headquartered in Cupertino, California, their team focuses on Custom Software Development and Robotics Process Automation.
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UndisclosedUndisclosed2 - 9Broomfield, CO
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ECM consulting and SI and Robotics Process Automation company Buddha Logic, Inc. Was established in 2003. The small team focuses on ECM consulting and SI and Robotics Process Automation.
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UndisclosedUndisclosed50 - 249Cumming, GA
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Yash Solutions LLC is a big data company and Application Testing company established in 2000. The team provides BI & big data consulting & SI and Application Testing and is in Cumming, Georgia.
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UndisclosedUndisclosed2 - 9
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Provaré Technology is a small Alpharetta, Georgia-based Application Testing company. Their services include Application Testing and Business Consulting.
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UndisclosedUndisclosed2 - 9Meda, Italy
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Millennium Technologies S.r.l., an IT managed services company, was founded in 1997. The team provides IT managed services and Application Testing and is located in Meda, Italy.
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UndisclosedUndisclosedFreelancerCockeysville, MD
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TechHub Group LLC is a big data company. Launched in 2018, the team specializes in BI & big data consulting & SI and Application Testing.
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UndisclosedUndisclosed2 - 9San Jose, CA
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Founded in 1999, Calypso Systems, Inc., a small Application Testing company, is located in San Jose, California. Their services include Application Testing and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Fremont, CA
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Cordia Solutions is an Application Testing company. Launched in 2021, the team specializes in Application Testing and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Austin, TX
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WP Website Services is a web design agency. The Austin, Texas-based agency specializes in Web Design and Custom Software Development.
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UndisclosedUndisclosed10 - 49Herndon, VA
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Fasur Technologies is a Herndon, Virginia-based Application Testing company. They focus on Application Testing and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9Jersey City, NJ
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Data analytics company Codigent is in Jersey City, New Jersey. The team focuses on BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Oro Valley, AZ
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Contor Solutions Inc. Is a big data analytics company. Their team is headquartered in Oro Valley, Arizona and specializes in BI & big data consulting & SI and Web Development.
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UndisclosedUndisclosed2 - 9Scottsdale, AZ
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Based in Scottsdale, Arizona, Omnis Software and Consulting is an Application Testing company. They focus on Application Testing and CRM consulting and SI and were established in 2000.
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UndisclosedUndisclosed10 - 49Kyiv, Ukraine
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ALG Systems Ukraine is a big data analytics company. They provide BI & big data consulting & SI and Custom Software Development and were launched in 2001.
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UndisclosedUndisclosed50 - 249Saint Paul, MN
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Launched in 2006, Excel Nearshore is a midsize Saint Paul, Minnesota-based IT staff augmentation company. Their services include IT staff augmentation and Custom Software Development.
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UndisclosedUndisclosed50 - 249Neuilly-sur-Seine, France
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Byron Group is an ERP consulting and SI company located in Neuilly-sur-Seine, France. They specialize in ERP consulting and SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Murrysville, PA
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Logix Guru is a data analytics company. Founded in 2000, the agency is headquartered in Murrysville, Pennsylvania. Their team provides BI & big data consulting & SI and Application Testing.
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UndisclosedUndisclosed10 - 49Scottsdale, AZ
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UX design agency Afterman Software was founded in 2016. In Scottsdale, Arizona, the team focuses on UX/UI Design and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Charlotte, NC
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Launched in 2007, Xtramile Soft is a software development company. The team offers Custom Software Development and BI & big data consulting & SI.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.5/40.018.2/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.