Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10 - 49Laverton, Australia
Services provided
IT managed services company FLYONIT Pty Ltd. Offers IT managed services and Mobile App Development. They are headquartered in Laverton, Australia.
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UndisclosedUndisclosed10 - 49Franklin Township, NJ
Services provided
Atlantic-IT.net is an IT managed services company. They were launched in 2007 and specialize in IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9Kennington, Australia
Services provided
Gecko IT Solutions is an IT managed services company. The agency is located in Kennington, Australia. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Málaga, Spain
Services provided
CSI COMPUTER SERVICES, a custom software development company and IT managed services company, is located in Málaga, Spain. The team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9Winston-Salem, NC
Services provided
Affordable PC Services, an IT managed services company, is headquartered in Winston-Salem, North Carolina. The team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Garbutt, Australia
Services provided
External IT is an IT managed services company established in 2012. The company specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Winston-Salem, NC
Services provided
Key Services Inc is an IT managed services company. They specialize in IT managed services and were launched in 1976.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed10 - 49Darwin City, Australia
Services provided
One IT Services, a small IT managed services company, is in Darwin City, Australia. The team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49El Cerrito, CA
Services provided
In El Cerrito, California, Ezepo is a small branding agency. The team specializes in Branding and Marketing Strategy.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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UndisclosedUndisclosed10 - 49Winnellie, Australia
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IT managed services company BLACKBIRD Technology specializes in IT managed services. They are based in Winnellie, Australia.
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UndisclosedUndisclosed10 - 49Katherine South, Australia
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IT managed services company eMerge IT Solutions Pty Ltd was founded in 2007. Located in Katherine South, Australia, the team provides IT managed services.
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UndisclosedUndisclosed10 - 49East Victoria Park, Australia
Services provided
Commandacom is an IT managed services company located in East Victoria Park, Australia. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
Hansel Group Marketing Inc, a big data company and Marketing Strategy company, focus on BI & big data consulting & SI and Marketing Strategy. They were launched in 1997.
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UndisclosedUndisclosedFreelancerBari, Italy
Services provided
Pretzelmaster is a web development firm. Established in 2006, the firm is located in Bari, Italy. Their services include Web Development and Web Design.
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UndisclosedUndisclosedFreelancer
Services provided
Valeria Ruggiero is a web design agency launched in 2015. The team specializes in Web Design and Branding and is headquartered in Bari, Italy.
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UndisclosedUndisclosed2 - 9Edgeworth, Australia
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Headquartered in Edgeworth, Australia, Range Information Systems is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49
Services provided
Francy Solutions is a web design company. They were launched in 2011, and their services include Web Design and IT managed services.
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UndisclosedUndisclosed10 - 49Bari, Italy
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SocialWeb Solutions is a Bari, Italy-based web design company. Their services include Web Design and Custom Software Development.
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UndisclosedUndisclosed2 - 9Mitcham, Australia
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CoreTechs IT Services, a small IT managed services company, is in Mitcham, Australia. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Cassano delle Murge, Italy
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Quilia is a web design agency in Cassano delle Murge, Italy. They focus on Web Design and IT managed services.
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UndisclosedUndisclosed2 - 9Guatemala City, Guatemala
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6grados - Marketing Digital is an IT managed services company. The small Guatemala City, Guatemala-based team specializes in IT managed services and Web Design. The agency was established in 2000.
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UndisclosedUndisclosed50 - 249San Francisco, CA
Services provided
Founded in 2007, Pardot is a CRM consulting and SI company. Located in San Francisco, California, the team focuses on CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Bari, Italy
Services provided
Sidea Group, an IT managed services company, was established in 2010. The team specializes in IT managed services and Other Digital Marketing.
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UndisclosedUndisclosed2 - 9Holbrook, NY
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Accounting company Thomas Brown CPA, PC is based in Holbrook, New York. The team focuses on Accounting and IT managed services.
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UndisclosedUndisclosed2 - 9Chelsea Heights, Australia
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T4B - Technology for Business is an IT managed services company. The Chelsea Heights, Australia-based team provides IT managed services.
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UndisclosedUndisclosed2 - 9Oakleigh, Australia
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Involve IT, an IT managed services company, is headquartered in Oakleigh, Australia. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Bari, Italy
Services provided
Maan Consulting is a midsize Business Consulting company. Founded in 2015, the team focuses on Business Consulting and Advertising.
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UndisclosedUndisclosed50 - 249San Francisco, CA
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Marin Software is an e-commerce development firm and IT managed services company established in 2006. Their team offers E-Commerce Development and IT managed services.
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UndisclosedUndisclosed2 - 9Mount Waverley, Australia
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IT managed services company Discover Pty Ltd is in Mount Waverley, Australia. Launched in 2001, the team provides IT managed services.
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UndisclosedUndisclosed10 - 49Bowen Hills, Australia
Services provided
Deployus is an IT managed services company. Launched in 1998, the company is located in Bowen Hills, Australia. Their team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Montréal, Canada
Services provided
Ulogik is an IT managed services company launched in 2008. The small team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Ciudad de Guatemala, Guatemala
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Established in 1998, Soluciones PM, a small IT managed services company, is in Ciudad de Guatemala, Guatemala. Their team provides IT managed services and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Montréal, Canada
Services provided
CyberSquad IT is an IT managed services company. Their small team is headquartered in Montréal, Canada. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Ciudad de Guatemala, Guatemala
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Mercado Empresarial is an e-commerce development firm. Launched in 2004, the team provides E-Commerce Development and IT managed services. The firm is located in Ciudad de Guatemala, Guatemala.
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UndisclosedUndisclosed10 - 49Lake Charles, LA
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Established in 2003, Server@Work is an IT managed services company. The agency focuses on IT managed services.
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UndisclosedUndisclosed2 - 9Napa, CA
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The AIS Group, a custom software development company, was launched in 1995. Headquartered in Napa, California, the team specializes in Custom Software Development and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Turlock, CA
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Telcion Communications Group is a small IT managed services company. They specialize in IT managed services and were established in 2002.
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UndisclosedUndisclosed10 - 49Sunnyvale, CA
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IT managed services company PFU America, Inc. Is located in Sunnyvale, California. The team focuses on IT managed services.
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UndisclosedUndisclosed2 - 9Belo Horizonte, Brazil
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Established in 2010, BHWebSite Soluções Digitais e Treinamentos is a Digital Strategy company. The team specializes in Digital Strategy and Graphic Design.
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UndisclosedUndisclosed2 - 9Belo Horizonte, Brazil
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Lambda Marketing Digital is a CRM consulting and SI company. The Belo Horizonte, Brazil-based company was launched in 2017. Their services include CRM consulting and SI and Digital Strategy.
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UndisclosedUndisclosed2 - 9Elk Grove, CA
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Sarceno Network Consulting is a small IT managed services and web design agency. Launched in 2009, the team provides IT managed services and Web Design.
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UndisclosedUndisclosed2 - 9Fortitude Valley, Australia
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Connected Platforms is a Fortitude Valley, Australia-based IT managed services company. They focus on IT managed services.
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UndisclosedUndisclosed2 - 9Brendale, Australia
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Established in 2008, Network Technologies Queensland Pty Ltd is a small IT managed services company. Their services include IT managed services and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Zagreb, Croatia
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Data-Link, an Accounting company, was established in 1989. They offers Accounting and IT managed services.
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UndisclosedUndisclosed2 - 9Budapest, Hungary
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Budapest Marketing is a branding firm. They are in Budapest, Hungary and have small team. Their services include Branding and IT managed services.
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UndisclosedUndisclosed2 - 9Mocksville, NC
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IT managed services company Dulaney Group Technologies is headquartered in Mocksville, North Carolina. They focus on IT managed services.
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UndisclosedUndisclosed2 - 9
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ALC Concepts, LLC is a WILLIAMSBURG, Virginia-based branding company and CRM consulting and SI company. They specialize in Branding and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Welshpool, Australia
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Computer Consultant Professionals is an IT managed services company launched in 2000. The agency focuses on IT managed services.
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UndisclosedUndisclosed2 - 9Zagreb, Croatia
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Founded in 1992, GELD DATA d.o.o. Is a small IT managed services company in Zagreb, Croatia. Their team offers IT managed services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Houston, TX
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Technology Recruiting Solutions is a small software development company and ERP consulting and SI company founded in 1999. Their team focuses on Custom Software Development and ERP consulting and
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.