Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 20 projectsCorporate Technologies is an IT services company specializing in IT support, cybersecurity, and managed IT solutions. They are praised for their responsive communication and ability to deliver on time, with 88% of reviews highlighting their timeliness and helpfulness. Despite one instance of unmet expectations, most clients commend their personable service and reliability, with over 90% expressing satisfaction with their project management.
$10,000+$50 - $99 / hr2 - 9Warszawa, PolandServices provided
See all 12 projectsWideFix is a comprehensive web development and software solutions company, excelling in areas such as website and mobile app development, payment system integrations, and e-commerce platforms. The company receives consistently high praise for its technical expertise, efficiency, and excellent project management, with 100% of reviews highlighting their ability to deliver on time and adapt to evolving project requirements. Notably, WideFix is commended for their innovative problem-solving and effective communication skills, making them a dependable partner for complex technical projects.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 11 projectsFlairsTech is an IT and customer support services company known for providing a wide range of services, including software development, IT support, customer service, and technical support. Their reviews reflect a 100% positive experience from clients, highlighting their flexibility, adherence to timelines, and alignment with client values. Approximately 70% of reviews commend their impressive communication and customer service skills, which foster a strong culture fit with clients.
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UndisclosedUndisclosed50 - 249Santa Clarita, CA
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InfyStrat Software Services is an IoT development company. The Santa Clarita, California-based agency was established in 2015. Their services include IoT development and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Redwood City, CA
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Founded in 2001, VIT Infotech is a Robotics Process Automation company. Their services include Robotics Process Automation and IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 63 projectsLeobit is a software development company known for delivering comprehensive engineering solutions across various industries, including gaming, healthcare, IT, and fintech. With high ratings and a strong culture fit, Leobit consistently receives positive feedback for their timely project management, technical expertise, and ability to understand and meet client needs. Approximately 100% of reviewers emphasize their satisfaction with Leobit's performance and collaborative approach.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT service provider specializing in custom software development and IT support, particularly for Microsoft Azure environments. Across their reviews, they are consistently praised for their technical proficiency, project management skills, and responsiveness, with approximately 90% of reviews highlighting their ability to deliver customized solutions efficiently and professionally. Clients commend their supportive communication and adherence to deadlines.
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UndisclosedUndisclosed10 - 49Dos Hermanas, Spain
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United ITs is an IT strategy consulting company. Established in 2014, the team focuses on IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed50 - 249Warszawa, Poland
Services provided
Located in Warszawa, Poland, InfiniteDATA is a business intelligence company. They offer BI & big data consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosedFreelancer
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Process Mantis is a Robotics Process Automation company. The team focuses on Robotics Process Automation and ERP consulting and SI, and the company is headquartered in North Bethesda, Maryland.
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UndisclosedUndisclosed50 - 249Toronto, Canada
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Launched in 2004, Blueprint Software Systems is a midsize Toronto, Canada-based Robotics Process Automation company. Their team offers Robotics Process Automation and IT strategy consulting.
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UndisclosedUndisclosedFreelancer
Services provided
Cloud consulting & SI company Quantum Arc Solutions specializes in cloud consulting & SI and Cybersecurity. They were launched in 2022.
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Featured
What are Featured Providers?
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed50 - 249London, England
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Fifthnote is a London, England-based business intelligence company. They focus on BI & big data consulting & SI and Robotics Process Automation.
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UndisclosedUndisclosed2 - 9
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In Washington, 1519 Digital Agency is a small branding agency. Their services include Branding and Email Marketing.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 42 projectsAccedia is a technology services company specializing in software development, system integration, and IT consulting. Reviews indicate a high level of satisfaction with their project management, technical expertise, and ability to deliver complex solutions on time. Approximately 85% of reviewers praised their responsiveness and adaptability, while 70% highlighted their capability in cutting-edge technologies like AI and cloud-based solutions. Challenges related to time zone differences were noted but managed effectively.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 38 projectsDreamix is a versatile software development company known for delivering high-quality, scalable solutions across various industries, including healthcare, energy, and construction. Reviews indicate a 100% positive feedback rate, with clients consistently praising their project management skills, cultural fit, and technical expertise. Approximately 80% of reviewers highlight Dreamix's ability to adapt to changing requirements and maintain excellent communication throughout projects.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Quadwave Consulting Pvt Ltd is a cloud consulting & SI company. The team specializes in cloud consulting & SI and Web Development, and the company is in London, England and Bengaluru, India.
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UndisclosedUndisclosed10 - 49London, England
Services provided
EzeScan is an IT strategy consulting and Robotics Process Automation company launched in 2002. The agency focuses on IT strategy consulting and Robotics Process Automation.
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Featured
What are Featured Providers?
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 41 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is a technology company specializing in IT outsourcing and staff augmentation services. The company is consistently praised for its high-quality engineering talent, professionalism, and client-focused approach. Over 90% of reviewers highlight their reliability and seamless communication. Clients commend their ability to provide cost-effective solutions on time and within budget, with no significant areas for improvement noted.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 106 projectsPeeklogic, LLC is a Salesforce development company renowned for its expertise in custom CRM solutions, workflow automation, and integration services. Across numerous reviews, clients consistently highlight their excellent project management, responsiveness, and ability to deliver on time. Notably, 100% of reviewers commend Peeklogic, LLC for their professionalism and value-for-cost, with no major areas of improvement suggested.
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UndisclosedUndisclosed50 - 249Westerville, OH
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Sharp Decisions is a Blockchain company established in 1990. The firm offers Blockchain and Cybersecurity, and is midsize.
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UndisclosedUndisclosed10 - 49San Francisco, CA
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FMX Solutions is a San Francisco, California-based IT strategy consulting company. Founded in 2005, the team focuses on IT strategy consulting.
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UndisclosedUndisclosed2 - 9Houston, TX
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Intelligent Technology Solutions is an IT strategy consulting company. Based in Houston, Texas, their team focuses on IT strategy consulting.
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UndisclosedUndisclosedFreelancerParis, France
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In Paris, France, Renan Goupil Holistic Consulting is an user experience company. Their services include UX/UI Design and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Spokane, WA
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Ignitium is a CRM consulting and SI company. Their midsize team is located in Spokane, Washington. Their services include CRM consulting and SI and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9
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JLE Consultants, a Blockchain company, is located in York, Pennsylvania. They provide Blockchain and CRM consulting and SI and were launched in 2010.
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UndisclosedUndisclosed10 - 49Macquarie Park, Australia
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Randtronics, a Blockchain company, was founded in 2002. The small team specializes in Blockchain and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Bologna, Italy
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Ex Machina Italia is a Bologna, Italy-based IT strategy consulting company. They specialize in IT strategy consulting and Blockchain and were established in 2020.
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UndisclosedUndisclosed50 - 249San Marcos, CA
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Launched in 2004, Kros-Wise, Inc. Is an IT strategy consulting company. The team specializes in IT strategy consulting and is located in San Marcos, California.
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UndisclosedUndisclosed2 - 9Barcelona, Spain
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Launched in 2019, Peersyst Technology, a small Blockchain company, is headquartered in Barcelona, Spain. Their team focuses on Blockchain and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Paris, France
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Ledger Enterprise is a Blockchain company. Their midsize team of employees is located in Paris, France. Their team specializes in Blockchain and Cybersecurity.
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UndisclosedUndisclosed2 - 9Drummoyne, Australia
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E2E ITSM Consulting, an IT strategy consulting company, was founded in 2009. The team focuses on IT strategy consulting.
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UndisclosedUndisclosed2 - 9
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Established in 2010, Service Management Specialists is an IT strategy consulting company. The team provides IT strategy consulting and Business Consulting and is based in Sydney, Australia.
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UndisclosedUndisclosed250 - 999Carlingford, Australia
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SysAid is an IT strategy consulting company. The Carlingford, Australia-based team specializes in IT strategy consulting and Generative AI.
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UndisclosedUndisclosed2 - 9Buninyong, Australia
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IT Sys Admin, a small IT strategy consulting company, is in Buninyong, Australia. Their services include IT strategy consulting.
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UndisclosedUndisclosed2 - 9Sydney, Australia
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ITSM Docs, an IT strategy consulting company, was founded in 2011. The team focuses on IT strategy consulting and Business Consulting.
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UndisclosedUndisclosed10 - 49Scarborough, Australia
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IT strategy consulting company itSMF Australia provides IT strategy consulting. They were established in 1998.
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UndisclosedUndisclosed50 - 249Docklands, Australia
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IFS assyst is an IT strategy consulting company based in Docklands, Australia and Edinburgh, Scotland. Their services include IT strategy consulting.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
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Small Recruiting company Nelson Frank, is based in Melbourne, Australia and Philadelphia, Pennsylvania. The team offers Recruiting and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Cork, Ireland
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Midsize IT strategy consulting company Loop1, is in Cork, Ireland and Cedar Park, Texas. Their services include IT strategy consulting.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
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Founded in 2003, SP3 Services is an IT strategy consulting company. Based in Dublin, Ireland, the team offers IT strategy consulting.
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UndisclosedUndisclosed2 - 9North Vancouver, Canada
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Zebrit, a small IT strategy consulting company, is located in Dublin, Ireland and North Vancouver, Canada. The team specializes in IT strategy consulting.
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UndisclosedUndisclosed50 - 249Madrid, Spain
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Deiser is an IT strategy consulting company. The team is headquartered in Madrid, Spain, and their services include IT strategy consulting.
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UndisclosedUndisclosed50 - 249Gijón, Spain
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Proactivanet is an IT strategy consulting company. They are based in Gijón, Spain and have midsize team. They focus on IT strategy consulting.
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UndisclosedUndisclosed50 - 249Madrid, Spain
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Ozona Consulting is an IT strategy consulting company. Their midsize team is headquartered in Madrid, Spain. Their services include IT strategy consulting and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Pozuelo de Alarcón, Spain
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Small IT strategy consulting company ExpertSoft, is in Pozuelo de Alarcón, Spain. The team provides IT strategy consulting.
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UndisclosedUndisclosed10 - 49Marcq-en-Barœul, France
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Based in Marcq-en-Barœul, France, ITSM Factory is a small IT strategy consulting company. Their services include IT strategy consulting and Business Consulting.
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UndisclosedUndisclosed10 - 49Paris, France
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Cockpit ITSM is an IT strategy consulting company. Founded in 2005, the team specializes in IT strategy consulting. The agency is in Paris, France.
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UndisclosedUndisclosed250 - 999Noisy-le-Grand, France
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EasyVista, a midsize IT strategy consulting company, is in Noisy-le-Grand, France and Montréal, Canada. Their services include IT strategy consulting.
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UndisclosedUndisclosed50 - 249Paris, France
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USU Solutions International is a midsize Paris, France-based IT strategy consulting company. The team provides IT strategy consulting.
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UndisclosedUndisclosed250 - 999Glen Ellyn, IL
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Innovative Systems Group is an IT strategy consulting company. Their team is located in Glen Ellyn, Illinois and focuses on IT strategy consulting.
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UndisclosedUndisclosed250 - 999Lombard, IL
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Midsize IT strategy consulting company MajorKey Technologies, is based in Lombard, Illinois. The team specializes in IT strategy consulting.
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UndisclosedUndisclosed2 - 9Hillsborough Township, NJ
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Small IT strategy consulting company OwlPoint, is located in Hillsborough Township, New Jersey. The team provides IT strategy consulting.
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UndisclosedUndisclosed250 - 999Lombard, IL
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Column Technical Services is an IT strategy consulting company. The Lombard, Illinois-based firm specializes in IT strategy consulting.
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UndisclosedUndisclosed250 - 999Deerfield, IL
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Headquartered in Deerfield, Illinois, Meridian Group International, Inc. Is a midsize IT strategy consulting company. The team focuses on IT strategy consulting.
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UndisclosedUndisclosed250 - 999Batavia, IL
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HOBI International, Inc. Is an IT strategy consulting company founded in 1992. Headquartered in Batavia, Illinois and Dallas, Texas, the team focuses on IT strategy consulting.
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UndisclosedUndisclosed50 - 249St. Charles, IL
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JIT is an IT strategy consulting company. Founded in 2010, the team focuses on IT strategy consulting. The agency is located in St. Charles, Illinois.
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UndisclosedUndisclosed50 - 249
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Tech Trend IT Consulting is an user experience company. Based in Cumming, Georgia, the agency was launched in 2010. Their services include UX/UI Design and IT strategy consulting.
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UndisclosedUndisclosed250 - 999
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Aisera is a Generative AI company in Toronto, Canada. Their services include Generative AI and IT strategy consulting.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.9/40.017.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
34/40.019.2/20 Reviews10/10 Clients & Experience4.8/10 Market PresenceService focus
50% IT Consulting50% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.2/40.020/20 Reviews8.3/10 Clients & Experience7.9/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
33.3/40.019/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
45% IT Consulting55% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34/40.016.8/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
31.3/40.015.8/20 Reviews9.9/10 Clients & Experience5.5/10 Market PresenceService focus
75% IT Consulting25% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.5/40.017.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.6/40.015.2/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.2/40.016.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
30.7/40.016.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed50 - 249San Diego, CA
Ability to deliver
30.5/40.016.4/20 Reviews5.6/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed50 - 249Overland Park, KS
Ability to deliver
38.3/40.019.6/20 Reviews9.8/10 Clients & Experience8.9/10 Market PresenceService focus
70% IT Consulting30% Other -
$10,000+$50 - $99 / hr1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
30.3/40.015.6/20 Reviews7/10 Clients & Experience7.6/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr10 - 49Frisco, TX
Ability to deliver
33/40.016.4/20 Reviews10/10 Clients & Experience6.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Why Salesforce Staff Augmentation Is Becoming a Strategic Choice
Salesforce staff augmentation is no longer a stop-gap. Learn why more businesses now use external specialists to access expertise, move faster, and scale...
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.