Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group, a software development company, offers services ranging from website creation to mobile application development. With a high percentage of reviews highlighting their strong project management, collaborative spirit, and effective communication, they have consistently delivered projects on time and within budget. Around 80% of reviewers mentioned their adaptability and integration into client teams, making them a reliable partner for diverse technological needs.
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UndisclosedUndisclosed10 - 49Paramus, NJ
Services provided
See all 1 projectsIT Vortex, LLC appears to be an IT services company that offers website development and SEO solutions. Based on the sole review provided, the feedback is overwhelmingly negative, with 100% of the reviewers expressing dissatisfaction. The client reports an incomplete project, ineffective communication, and a lack of work ethic, indicating significant areas for improvement.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
See all 1 projectsThe Ranking Geeks is a marketing agency whose services have been met with disapproval based on client feedback. The reviews indicate dissatisfaction, with 100% of reviewers mentioning unmet deliverables and a lack of project management. Notably, the company failed to fulfill contracted work, leading to negative client experiences.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a company specializing in custom software development, data integration, and enterprise solutions. The reviews collectively highlight their ability to deliver high-quality, timely solutions with efficient project management and strong communication skills. Approximately 90% of the feedback is positive, with clients frequently praising their responsiveness and deep understanding of business needs. Rare Crew's adaptability and commitment to customer satisfaction are consistently noted as standout attributes.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a software development company that specializes in AI-driven solutions, web applications, and digital transformation projects, as demonstrated through their extensive collaboration across various industries. Reviews reveal a consistent theme of professionalism, timely delivery, and strong project management, with 100% of feedback highlighting their commitment to quality and integration with client teams. Clients appreciate Notch's culture fit and dedication, noting it as a unique strength.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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$5,000+$100 - $149 / hr2 - 9Calabasas, CA
Services provided
Colddata is an IT strategy consulting company founded in 2000. The team offers IT strategy consulting and Custom Software Development.
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$10,000+$150 - $199 / hr250 - 999Sheffield, England
Services provided
In Sheffield, England and London, England, Uber is a Digital Strategy company. They offer Digital Strategy and Advertising and were established in 2003.
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UndisclosedUndisclosed250 - 999Dhaka, Bangladesh
Services provided
Software development company aamra infotainment limited is located in Dhaka, Bangladesh. They provide Custom Software Development and Mobile App Development and were launched in 1985.
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UndisclosedUndisclosed250 - 999Nashville, TN
Services provided
Frazier & Deeter, LLC is an Accounting company. They are in Nashville, Tennessee. Their team offers Accounting and Cybersecurity.
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UndisclosedUndisclosed250 - 999Warszawa, Poland
Services provided
POLANDEVS is a custom software development firm. Founded in 2021, the team offers Custom Software Development and Business Consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company known for its expertise in delivering scalable solutions and software enhancements. The company receives overwhelmingly positive feedback, with clients praising its strong project management, technical expertise, and seamless collaboration. Approximately 90% of reviewers commend Accedia’s adaptability and ability to integrate effectively with client teams, highlighting their proactive and communicative approach, while virtually no negative feedback is reported.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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UndisclosedUndisclosed250 - 999Sao Paulo, Brazil
Services provided
Vermont XCenter, a midsize answering service company, is based in Sao Paulo, Brazil. Their services include Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999Tiranë, Albania
Services provided
Founded in 2016, Ritech International AG is a software development company. The agency offers Custom Software Development and AR/VR development.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development and integration company praised for its expertise and responsiveness. The company consistently delivers projects on time, with 100% of reviewers highlighting strong project management and effective communication. Clients appreciate their ability to handle complex tasks across Salesforce and web platforms, with no significant areas for improvement noted by the majority of reviewers.
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UndisclosedUndisclosed250 - 999Istanbul, Türkiye
Services provided
Tempo BPO, a call center company, was launched in 2002. The midsize team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Montréal, Canada
Services provided
Richter LLP is a Business Consulting company launched in 1926. The team specializes in Business Consulting and Accounting.
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UndisclosedUndisclosed250 - 999New York, NY
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Geller is a midsize Accounting company launched in 1984. Their services include Accounting and Financial Advising & Planning.
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UndisclosedUndisclosed250 - 999Idaho Falls, ID
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North Wind Group is a Business Consulting company. Headquartered in Idaho Falls, Idaho, the firm specializes in Business Consulting and Public Relations.
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UndisclosedUndisclosed250 - 999Columbia, MD
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LSC Business Solutions is a midsize Business Consulting company. They provide Business Consulting and Corporate Training & Coaching and were launched in 2014.
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UndisclosedUndisclosed250 - 999Vadodara, India
Services provided
SoftSages Technology, a Business Consulting company, was launched in 2005. The midsize team offers Business Consulting and Social Media Marketing.
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UndisclosedUndisclosed250 - 999London, England
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Exactpro, an Application Testing company, was launched in 2009. The midsize team specializes in Application Testing and Custom Software Development.
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UndisclosedUndisclosed250 - 999Scottsdale, AZ
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M3BI is a Digital Strategy company. The Scottsdale, Arizona-based agency was established in 2010. Their services include Digital Strategy and Custom Software Development.
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UndisclosedUndisclosed250 - 999Ridgewood, NJ
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Launched in 2019, Kepler Base is a social media marketing agency. The team provides Social Media Marketing and Content Marketing and is in Ridgewood, New Jersey.
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$1,000+$25 - $49 / hr50 - 249Odesa, Ukraine
Services provided
See all 7 projectsMeduzzen is a software development company specializing in providing high-level technical specialists for complex engineering needs, including AI/ML and full-stack development. Reviews reflect a 100% on-time delivery rate, emphasizing their professionalism, seamless integration, and strong cultural alignment with clients. Clients consistently praise their code quality, project management, and ability to provide relevant experts, with no significant areas for improvement noted.
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$1,000+< $25 / hr50 - 249Indore, India
Services provided
See all 1 projectsHire Developer is a versatile software development company specializing in AI, mobile apps, DevOps, and web solutions. Reviews reflect an overwhelmingly positive sentiment, with approximately 100% of clients praising their project management, communication, and adherence to timelines. Key themes include their customer-centric approach, quality of work, and effective cost management, making them a reliable partner for diverse technological needs.
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$5,000+$25 - $49 / hr50 - 249Ho Chi Minh City, Vietnam
Services provided
TP&P Technology is an IT managed services company. They focus on IT managed services and Mobile App Development and were established in 2015.
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UndisclosedUndisclosed50 - 249
Services provided
Ferozi Technologies Inc. Is an UX agency. They were established in 2009, and their services include UX/UI Design and Web Design.
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UndisclosedUndisclosedFreelancerSouthwest Brasília , Brazil
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Established in 2017, AGOS Assessoria Contábil is an Accounting company. The team offers Accounting and IT strategy consulting and is in Southwest Brasília , Brazil.
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UndisclosedUndisclosed50 - 249Neutral Bay, Australia
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SSW is a software development firm. In Neutral Bay, Australia, their midsize team specializes in Custom Software Development and UX/UI Design. The company was established in 1990.
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UndisclosedUndisclosedFreelancerMálaga, Spain
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Ernesto Jiménez Content Marketing and Digital Strategy is a Málaga, Spain-based Content Marketing company. The team provides Content Marketing and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Doha, Qatar
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RITS QATAR/INDIA, an IT strategy consulting company, specializes in IT strategy consulting and Business Consulting. The company is headquartered in Doha, Qatar.
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UndisclosedUndisclosed50 - 249Cebu City, Philippines
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Exton Consulting is a branding agency. The Neuilly-sur-Seine, France-based team provides Branding and Marketing Strategy.
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UndisclosedUndisclosed50 - 249Secunderabad, India
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STABLX, a Content Marketing company, is located in Secunderabad, India and Hyderabad, India. Launched in 2017, the team focuses on Content Marketing and Search Engine Optimization.
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UndisclosedUndisclosedFreelancerBerlin, Germany
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Bitfunken GmbH, a small custom software development company, is in Berlin, Germany. Their services include Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Hamilton, Canada
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Headquartered in Hamilton, Canada, Operatic Agency is a midsize branding firm. The team focuses on Branding and Market Research.
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UndisclosedUndisclosedFreelancerBridlington, England
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RelyWP is a small website development company. Launched in 2019, the team specializes in Web Development and Cybersecurity.
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UndisclosedUndisclosed50 - 249Minneapolis, MN
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Altacent is a Business Consulting company founded in 2016. Based in Minneapolis, Minnesota, the team provides Business Consulting and Web Design.
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UndisclosedUndisclosed50 - 249Lisle, IL
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Launched in 2018, Optivent Group Inc. Is a custom software development company. The team focuses on Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosedFreelancerJonesboro, AR
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A State Data is a SEO company. They are based in Jonesboro, Arkansas. Their team offers Search Engine Optimization and Advertising.
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UndisclosedUndisclosedFreelancerPhoenix, AZ
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Established in 2016, DevOps Global Solutions, LLC is a small DevOps Managed Services company. Their team focuses on DevOps Managed Services and Digital Strategy.
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UndisclosedUndisclosedFreelancerCharlotte, NC
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Craft Blue, LLC is a small custom software development firm. Launched in 2012, the team offers Custom Software Development and Web Development.
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UndisclosedUndisclosedFreelancerLewisville, NC
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Solvelop, LLC is a small Lewisville, North Carolina-based Cybersecurity company. The team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosedFreelancer
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Kantola Consulting is a custom software development firm located in Boston, Massachusetts. They focus on Custom Software Development and cloud consulting & SI and were founded in 2019.
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UndisclosedUndisclosedFreelancerCollierville, TN
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IT managed services company InfinoTech Solutions was established in 2022. The team specializes in IT managed services and Application Testing and is located in Collierville, Tennessee.
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UndisclosedUndisclosedFreelancerTampa, FL
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Creative Visual Designs, a branding firm, provide Branding and Search Engine Optimization. They were established in 2003.
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UndisclosedUndisclosedFreelancer
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RG Analytics, LLC is a Market Research company. They specialize in Market Research and BI & big data consulting & SI and are in Miami, Florida.
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UndisclosedUndisclosedFreelancerOwings Mills, MD
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Valued Solutions Group, an IT managed services company, was founded in 2020. They specializes in IT managed services and IT staff augmentation.
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UndisclosedUndisclosed50 - 249Seattle, WA
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Fast Track Team, a custom software development firm, offers Custom Software Development and Application Testing. The company is located in Seattle, Washington and Pune, India.
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UndisclosedUndisclosedFreelancerMarietta, GA
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Sandlin Consulting, LLC, a small software development firm, is headquartered in Marietta, Georgia. Their services include Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Port St. Lucie, FL
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Across Oceans Group is a Business Consulting company founded in 2006. The agency offers Business Consulting and Executive Search.
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UndisclosedUndisclosed50 - 249Bengaluru, India
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Headquartered in Bengaluru, India, SMH TECH LABS PVT LTD is a social media marketing agency. They focus on Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosedFreelancer
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SEO services firm EcommA2Z is based in Toronto, Canada. The team specializes in Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed50 - 249Boston, MA
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OneStudyTeam is a Digital Engineering company. The Boston, Massachusetts-based team offers Digital Engineering and Conversion Optimization.
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UndisclosedUndisclosed50 - 249Sunnyvale, CA
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Baidu USA is an artificial intelligence firm. The Sunnyvale, California-based company was founded in 2014. Their team specializes in Artificial Intelligence and Advertising.
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UndisclosedUndisclosedFreelancerMooresville, NC
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MS Digital Solutions, LLC is a SEO services firm. The company is based in Mooresville, North Carolina. Their team specializes in Search Engine Optimization and Web Development.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.3/40.017.2/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.