Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10 - 49Nairobi, Kenya
Services provided
Mambo Microsystems Limited is a Nairobi, Kenya-based IT managed services company. The team offers IT managed services and Mobile App Development.
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UndisclosedUndisclosedFreelancer
Services provided
MisChunches.com is an e-commerce development firm headquartered in Costa Rica. Established in 2001, the team focuses on E-Commerce Development and IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49
Services provided
Founded in 1997, Cynersis Chile is an IT managed services company. The small team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Nairobi, Kenya
Services provided
Kiss Devs, an Advertising company, was launched in 2014. The company specializes in Advertising and IT managed services, and is small.
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UndisclosedUndisclosed2 - 9Kénitra, Morocco
Services provided
ONE FANCY is an e-commerce development company. They are based in Kénitra, Morocco, and their services include E-Commerce Development and IT managed services.
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UndisclosedUndisclosed50 - 249Sandton, South Africa
Services provided
FCB Africa, an Advertising company, is based in Sandton, South Africa. Their services include Advertising and Public Relations.
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UndisclosedUndisclosed10 - 49Sandton, South Africa
Services provided
EXP Agency is a branding company. Based in Sandton, South Africa, the firm was established in 2000. Their team specializes in Branding and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed50 - 249Nairobi, Kenya
Services provided
Squad Digital is a custom software development firm founded in 2009. The midsize team focuses on Custom Software Development and CRM consulting and SI.
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$5,000+$25 - $49 / hr2 - 9
Services provided
Small IT managed services company Innovación Digital, is headquartered in Quito, Ecuador. Their services include IT managed services and Digital Strategy.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projectsBuilding Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 97 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
EXAGONO SOFTWARE is a web design company launched in 2015. The agency offers Web Design and Web Development.
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UndisclosedUndisclosed50 - 249Chennai, India
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Established in 2012, Aura BPO Services is a big data company. Headquartered in Chennai, India, the team focuses on BI & big data consulting & SI and Blockchain.
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UndisclosedUndisclosed50 - 249Bengaluru, India
Services provided
Back Office Outsourcing company Exel BPO Solutions is headquartered in Bengaluru, India. Their services include Back Office Outsourcing and Market Research.
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UndisclosedUndisclosed10 - 49Dhaka, Bangladesh
Services provided
In Dhaka, Bangladesh, Cygnus Innovation Ltd is a small ERP consulting and SI company. Their services include ERP consulting and SI and Mobile App Development.
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UndisclosedUndisclosed10 - 49Florianópolis, Brazil
Services provided
Established in 2002, PalmSoft Tecnologia, a small UX company, is located in Florianópolis, Brazil. Their team offers UX/UI Design and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Florianópolis, Brazil
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Deepen is a data analytics company established in 2016. Their team provides BI & big data consulting & SI and AR/VR development.
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UndisclosedUndisclosed250 - 999Boston, MA
Services provided
IT managed services company Mondo was established in 2000. The team specializes in IT managed services and Staffing.
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UndisclosedUndisclosed2 - 9Ciudad de México, Mexico
Services provided
Digital Strategy company Solution web México focuses on Digital Strategy and Social Media Marketing. They were established in 2013.
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UndisclosedUndisclosedFreelancer
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Established in 2013, 1&1 Internet Mexico is a web design agency. The team focuses on Web Design and Web Development.
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$1,000+$25 - $49 / hr250 - 999Beijing, China
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Founded in 2010, AdMaster is a data analytics company. The team provides BI & big data consulting & SI and Market Research.
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UndisclosedUndisclosed2 - 9Pozos, Costa Rica
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IT managed services company Amerisol was established in 1994. The company provides IT managed services and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Dar es Salaam, Tanzania
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Primezone Solutions is a small SEO agency based in Dar es Salaam, Tanzania. Their services include Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9Lisboa, Portugal
Services provided
Noesis is a data analytics company. The Lisboa, Portugal-based company was founded in 1995. Their team focuses on BI & big data consulting & SI and Mobile App Development.
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$5,000+$50 - $99 / hr10 - 49Beijing, China
Services provided
Data analytics company ADVANCE.AI was established in 2015. The small team focuses on BI & big data consulting & SI and Artificial Intelligence.
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$5,000+$50 - $99 / hr50 - 249Beijing, China
Services provided
Counect, a data analytics company, is in Beijing, China and Shanghai, China. Their services include BI & big data consulting & SI and IoT development.
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UndisclosedUndisclosed50 - 249Ciudad de México, Mexico
Services provided
Nextdoor Solutions Mexico is a midsize IT managed services company. Launched in 1995, the team focuses on IT managed services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
HR Consulting company Avanti Staffing Inc. Was founded in 2003. The team offers HR Consulting and Accounting and is in Chicago, Illinois.
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UndisclosedUndisclosed50 - 249Casablanca, Morocco
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M2T, an Accounting and IT managed services company, was founded in 2001. The agency focuses on Accounting and IT managed services, and is midsize.
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UndisclosedUndisclosed10 - 49Chicago, IL
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MMD Services is a Recruiting company in Chicago, Illinois. They offer Recruiting and IT managed services.
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UndisclosedUndisclosed50 - 249Pasig, Philippines
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Sison Corillo Parone & Co. Is an Accounting company. The Pasig, Philippines-based company focuses on Accounting and IT managed services.
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$5,000+$50 - $99 / hr10 - 49Beijing, China
Services provided
Launched in 2016, Cardinal Operations is an AI development company and big data company. The team provides Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Carlsbad, CA
Services provided
Launched in 2011, Portavoce Public Relations is a PR company. Their services include Public Relations and Social Media Marketing.
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$5,000+$50 - $99 / hr10 - 49Shanghai, China
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Blockchain company Ontology is in Shanghai, China. They specialize in Blockchain and IT managed services.
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UndisclosedUndisclosed2 - 9Dar es Salaam, Tanzania
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IT managed services company Computer Connections Ltd specializes in IT managed services. They are headquartered in Dar es Salaam, Tanzania.
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UndisclosedUndisclosed2 - 9Khulna, Bangladesh
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L A Technologies is a custom software development firm. They specialize in Custom Software Development and ERP consulting and SI and are located in Khulna, Bangladesh.
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UndisclosedUndisclosed10 - 49Boston, MA
Services provided
Founded in 2003, PriorIT US Inc, a small web design agency, is in Boston, Massachusetts. Their services include Web Design and IT managed services.
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UndisclosedUndisclosed10 - 49New York, NY
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Founded in 2007, Kenmore Design LLC is a web development company. The team offers Web Development and CRM consulting and SI and is in New York, New York.
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UndisclosedUndisclosed2 - 9Singapore, Singapore
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BrandReach Online is a CRM consulting and SI company. The Singapore, Singapore-based agency was established in 2006. Their services include CRM consulting and SI and Logo.
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UndisclosedUndisclosed50 - 249Jakarta Pusat, Indonesia
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Established in 1983, Realta Chakradarma is a custom software development company. The team offers Custom Software Development and IT managed services and is based in Jakarta Pusat, Indonesia.
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UndisclosedUndisclosed50 - 249Casablanca, Morocco
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Www.s2m.ma is an Accounting company. Established in 1983, the firm is located in Casablanca, Morocco. Their team specializes in Accounting and IT managed services.
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UndisclosedUndisclosed50 - 249Cape Town, South Africa
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Established in 2005, Digitas Liquorice is a CRM consulting and SI company. The company specializes in CRM consulting and SI and Digital Strategy, and is midsize.
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UndisclosedUndisclosed50 - 249Porto, Portugal
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ARAGO Consulting is an IT managed services company. The Porto, Portugal-based company was established in 2010. Their services include IT managed services and Custom Software Development.
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UndisclosedUndisclosed2 - 9Dar es Salaam, Tanzania
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Dreamchasers Technologies is an IT managed services company. The team is based in Dar es Salaam, Tanzania, and their services include IT managed services and Mobile App Development.
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UndisclosedUndisclosed2 - 9Dhaka, Bangladesh
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Small custom software development firm Sunnah software, is located in Dhaka, Bangladesh. Their services include Custom Software Development and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Dar es Salaam, Tanzania
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Flyman Technology, an IT managed services company, was launched in 2014. The agency focuses on IT managed services and Web Development, and is small.
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UndisclosedUndisclosed10 - 49Nairobi, Kenya
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ABNO Softwares International is a software development firm. They are located in Nairobi, Kenya. Their team specializes in Custom Software Development and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Rabat, Morocco
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Digital Works is a business intelligence company. The team specializes in BI & big data consulting & SI and Call Center Services and is located in Rabat, Morocco.
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UndisclosedUndisclosed250 - 999Casablanca, Morocco
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Established in 2005, Total Call is a phone answering service. The company specializes in Call Center Services and HR Consulting, and is midsize.
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UndisclosedUndisclosed2 - 9Millbrae, CA
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Madison Alexander PR is a public relations agency established in 2004. The small team offers Public Relations and IT managed services.
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UndisclosedUndisclosed2 - 9
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The Virtual Edge, an Advertising company, is based in Johannesburg, South Africa. They specialize in Advertising and Branding and were launched in 2014.
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UndisclosedUndisclosed50 - 249Sandton, South Africa
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Wunderman South Africa is a CRM consulting and SI company headquartered in Sandton, South Africa. Founded in 2016, the team focuses on CRM consulting and SI and Marketing Strategy.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.2/40.016.6/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.