Top Public Relations Firms
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Featured
What are Featured Providers?
$5,000+$150 - $199 / hr10 - 49Orlando, FLServices provided
See all 8 projectsUproar by Moburst is a Public Relations firm specializing in media relations, corporate communications, and brand reputation management. With 100% positive feedback, clients commend their exceptional service levels, responsiveness, and strategic PR capabilities. Approximately 83% of reviewers highlight their ability to drive media coverage and enhance brand awareness, emphasizing their organized project management and ability to meet client needs effectively.
$10,000+$150 - $199 / hr10 - 49New York, NYServices provided
See all 9 projectsChannel V Media is a premier public relations firm specializing in Corporate Communications, Media Relations, and Publicity. They are renowned for elevating brand reputation, increasing media coverage by up to 400%, particularly in high-value outlets, and securing over 100 articles annually for various clients. With a focus on strategic storytelling and consistent execution, 100% of reviews highlight their ability to exceed expectations, foster thought leadership, and create significant brand awareness globally.
$5,000+$100 - $149 / hr10 - 49St. Petersburg, FLServices provided
See all 310 projectsOtter Public Relations is a reputable PR agency specializing in media relations and brand reputation. Client reviews highlight their professionalism, efficiency, and the impactful media coverage they secure, with 100% positive feedback praising their project management and communication. Many clients (about 70%) commend their value for cost and alignment with company values, establishing them as a preferred partner for enhancing online visibility and credibility.
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UndisclosedUndisclosed2 - 9New Haven, CT
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Public relations agency Big Voice Communications, LLC was founded in 2005. The team provides Public Relations.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
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Dreamworth Public Relations is a public relations firm. They are in Philadelphia, Pennsylvania and have small team. Their services include Public Relations.
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Featured
What are Featured Providers?
$5,000+$150 - $199 / hr50 - 249Chicago, ILServices provided
See all 20 projectsInterdependence is a Public Relations firm specializing in media relations, corporate communications, and brand reputation. They consistently deliver high-quality media placements and strategic communications across various industries. Approximately 95% of reviews highlight their professionalism and ability to exceed expectations, particularly in maintaining brand precision and securing media coverage. Clients commend their strategic creativity and responsiveness, making them a trusted partner in public communications.
$5,000+$150 - $199 / hr10 - 49Scottsdale, AZServices provided
See all 26 projects10 to 1 Public Relations is a PR agency specializing in media relations, corporate communications, and brand reputation management. Reviews consistently commend their thoroughness, speed, and flexibility, with over 90% noting timely delivery and effective communication. They are praised for their crisis communication strategies and media exposure skills, although innovation is encouraged. A notable 80% of clients recognized their role in achieving significant brand awareness and media coverage.
$10,000+Undisclosed2 - 9Austin, TXServices provided
See all 13 projectsDISRUPT PR is a Public Relations agency specializing in media relations, corporate communications, and brand reputation management. They consistently receive positive feedback, with 100% of reviewers praising their professionalism, timely delivery, and effective communication. Clients highlight their expertise in securing media coverage and aligning with client values, resulting in significant brand visibility and engagement improvements.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
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Small public relations agency ThreeZero Communications LLC, is headquartered in Philadelphia, Pennsylvania. The team provides Public Relations.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
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Small public relations agency Philly Power Media, is based in Philadelphia, Pennsylvania. Their services include Public Relations.
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UndisclosedUndisclosed2 - 9Fort Washington, PA
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Albert Communications is a PR agency. Their team is based in Fort Washington, Pennsylvania and provides Public Relations.
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UndisclosedUndisclosed2 - 9Conshohocken, PA
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DeFazio Communications, a PR company, is based in Conshohocken, Pennsylvania. The team focuses on Public Relations.
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UndisclosedUndisclosed2 - 9Jenkintown, PA
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Communication Solutions Group is a public relations company. They are headquartered in Jenkintown, Pennsylvania and have small team. Their services include Public Relations and Event Management.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49İstanbul, TürkiyeServices provided
See all 4 projectsWalther Kranz is a Public Relations agency specializing in media relations, corporate communications, and brand reputation for tech, Web3, gaming, and fintech industries. Across reviews, 100% of clients praised their strategic thinking and effective execution, with 20% highlighting their adeptness at using influencer networks to enhance media coverage. Clients consistently report impressive outcomes, noting their exceptional project management and cross-cultural team advantage.
$10,000+$150 - $199 / hr10 - 49Newport Beach, CAServices provided
See all 5 projectsGateway Group is a Public Relations and Investor Relations firm that excels in managing brand reputation and media relations. The company has consistently received positive feedback, with clients praising their strategic communications expertise and responsive project management. Notably, 100% of reviewers highlighted their effective media and investor relations services, citing successful brand visibility and investor confidence enhancements.
$5,000+$100 - $149 / hr10 - 49Leeds, EnglandServices provided
See all 18 projectsProhibition is a PR agency with expertise in Public Relations, Corporate Communications, and Media Relations. Across their reviews, an overwhelming 100% of feedback highlights their integrity, strong communication skills, and effectiveness in securing significant media coverage, with nearly 12 million reached through 51 pieces since November 2024. Clients commend Prohibition's innovative approach and timely project management, although some suggest improving communication streamlining.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
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Platinum Brands is a public relations agency. They are in Philadelphia, Pennsylvania and have small team. Their services include Public Relations.
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UndisclosedUndisclosed2 - 9Little Rock, AR
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Impact Management Group Inc is a small PR agency founded in 1999. Their services include Public Relations.
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Featured
What are Featured Providers?
$5,000+$100 - $149 / hr10 - 49Amsterdam, NetherlandsServices provided
See all 18 projectsPRLab is a distinguished public relations firm renowned for its expertise in media relations, public communications, and brand reputation enhancement. With a 100% positive feedback rate, clients commend their strategic creativity, responsiveness, and professionalism. Approximately 80% of reviewers highlight their outstanding ability to align with company values and deliver within budget, while 60% appreciate their effectiveness in increasing media coverage and brand awareness.
$25,000+$300+ / hr10 - 49Newark, DEServices provided
See all 14 projectsThe Ascendant Group is a renowned Public Relations and branding firm specializing in Public Media Relations, Corporate Communications, and Brand Reputation enhancement. The company has received overwhelmingly positive feedback for its strategic media outreach, exceptional client dedication, and flexibility, with about 95% of reviews highlighting impressive media coverage and brand growth. Clients consistently praise their ability to generate significant media placements and increase social media engagement.
$10,000+$100 - $149 / hr250 - 999New York, NYServices provided
See all 39 projects5WPR is a prominent Public Relations firm specializing in media relations, brand reputation, and corporate communications. The company consistently receives positive feedback, with approximately 90% of clients praising their strategic insight, responsiveness, and professionalism. Many reviews highlight their effectiveness in securing media coverage and enhancing brand visibility and credibility, positioning them as a reliable PR partner.
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UndisclosedUndisclosed2 - 9Greensboro, NC
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Small PR company Joy Cook Public Relations Group, LLC., is in Greensboro, North Carolina. Their services include Public Relations.
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UndisclosedUndisclosed2 - 9Greensboro, NC
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Marc Barnes & Associates Public Relations is a small Greensboro, North Carolina-based PR company. The team provides Public Relations.
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UndisclosedUndisclosed2 - 9Greensboro, NC
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WorkTheBrand PR & Marketing is a small Greensboro, North Carolina-based public relations firm. Their services include Public Relations and Video Production.
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UndisclosedUndisclosed10 - 49Durham, NC
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Founded in 2005, Largemouth Communications, Inc. Is a public relations firm. The team focuses on Public Relations and Branding and is in Durham, North Carolina.
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UndisclosedUndisclosed10 - 49San Francisco, CA
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PR agency BergDavis Public Affairs was founded in 1999. Headquartered in San Francisco, California, the team provides Public Relations and Content Marketing.
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UndisclosedUndisclosed2 - 9Raleigh, NC
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Campaign Connections is a PR agency launched in 1991. The team focuses on Public Relations.
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UndisclosedUndisclosed10,000+New York, NY
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Established in 1980, MDC Partners is an Advertising company. The team offers Advertising and Branding.
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UndisclosedUndisclosedFreelancerOakland, CA
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Ruby Press, a small public relations firm, is headquartered in Oakland, California. The team specializes in Public Relations.
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UndisclosedUndisclosed2 - 9Santa Monica, CA
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Launched in 1973, C&R is a public relations company. Headquartered in Santa Monica, California, the team focuses on Public Relations.
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UndisclosedUndisclosed50 - 249New York, NY
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Colangelo & Partners is a PR firm. Their team is headquartered in New York, New York. The agency focuses on Public Relations.
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UndisclosedUndisclosed2 - 9Madera, CA
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Launched in 2012, KSPR is a small PR agency. Their services include Public Relations.
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UndisclosedUndisclosed2 - 9Oakland, CA
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Established in 2015, 25SecondsPR is a small PR company in Oakland, California. Their team specializes in Public Relations.
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UndisclosedUndisclosed10 - 49Honolulu, HI
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Becker Communications, a public relations company, provides Public Relations. The firm is in Honolulu, Hawaii.
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UndisclosedUndisclosed50 - 249West Hollywood, CA
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Established in 2006, Bollare is a public relations company. The firm offers Public Relations.
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UndisclosedUndisclosed2 - 9
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Public relations agency Indie Agency offers Public Relations. They are based in California.
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UndisclosedUndisclosed2 - 9Sausalito, CA
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Public relations company OutsidePR specializes in Public Relations. They are headquartered in Sausalito, California.
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UndisclosedUndisclosed10 - 49San Mateo, CA
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Offleash is a PR company founded in 2008. Located in San Mateo, California, the team specializes in Public Relations.
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UndisclosedUndisclosed2 - 9Honolulu, HI
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Public relations agency Hastings & Pleadwell: A Communication Company was launched in 1996. Based in Honolulu, Hawaii, the team provides Public Relations and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Honolulu, HI
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Launched in 1997, Bennet Group Strategic Communications is a public relations company. The team focuses on Public Relations and is based in Honolulu, Hawaii.
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UndisclosedUndisclosed10 - 49Honolulu, HI
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Stryker Weiner & Yokota Public Relations, Inc is a public relations agency headquartered in Honolulu, Hawaii. They specialize in Public Relations and were launched in 1979.
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UndisclosedUndisclosed10 - 49Honolulu, HI
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Sheila Donnelly & Associates, a public relations agency, was launched in 1987. The firm focuses on Public Relations.
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UndisclosedUndisclosed2 - 9Pittsburgh, PA
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Huss Group is a small Pittsburgh, Pennsylvania-based public relations firm. The team offers Public Relations.
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UndisclosedUndisclosed10 - 49Pittsburgh, PA
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Veritas Communication Advisors is a PR company. They are in Pittsburgh, Pennsylvania and have small team. Their services include Public Relations.
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UndisclosedUndisclosed2 - 9Raleigh, NC
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Based in Raleigh, North Carolina, Continental Communications, Inc. Is a public relations company. Established in 1996, the team offers Public Relations.
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UndisclosedUndisclosed2 - 9Raleigh, NC
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FOCUS Carolina is a public relations agency. They were established in 2014, and their services include Public Relations.
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UndisclosedUndisclosed2 - 9Charlotte, NC
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In Charlotte, North Carolina, Swanson-PRI is a public relations company. The team specializes in Public Relations and Event Management.
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UndisclosedUndisclosed10 - 49Manchester, England
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SKV Communications is a PR firm established in 1998. The small team offers Public Relations.
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UndisclosedUndisclosed250 - 999London, England
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Nelson Bostock Unlimited is a London, England-based public relations agency. They focus on Public Relations and Event Management and were established in 1987.
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UndisclosedUndisclosed10 - 49Bristol, England
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Greenhouse PR is a Bristol, England-based PR company. They offer Public Relations and Event Management.
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UndisclosedUndisclosed10 - 49Cambridge, MA
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Sharon Merrill Associates, a public relations company, is located in Cambridge, Massachusetts. The team offers Public Relations and Event Marketing.
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UndisclosedUndisclosed10 - 49Newton, MA
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Aria Marketing is a public relations firm. They were established in 1999 and specialize in Public Relations and Marketing Strategy.
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UndisclosedUndisclosed2 - 9
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Take Culture Media is a PR agency. In Washington, District of Columbia, the agency offers Public Relations and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Cambridge, MA
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Ogilvy Cambridge, a PR agency, was launched in 1987. The team provides Public Relations and is located in Cambridge, Massachusetts.
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UndisclosedUndisclosed10 - 49Boston, MA
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CHEN PR is a PR agency located in Boston, Massachusetts. Their services include Public Relations.
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UndisclosedUndisclosed10 - 49London, England
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Maltin PR is a PR agency. Headquartered in London, England, the agency was established in 2007. Their team specializes in Public Relations.
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UndisclosedUndisclosed250 - 999Augusta, GA
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Morris Communications, a media planning & buying agency, was established in 1945. The midsize team provides Media Planning & Buying and Public Relations.
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UndisclosedUndisclosed2 - 9Atlanta, GA
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The Ledlie Group is a small PR agency. Established in 1998, the team specializes in Public Relations.
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UndisclosedUndisclosed250 - 999Atlanta, GA
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Kellen is a public relations firm. The team specializes in Public Relations and Graphic Design and is based in Atlanta, Georgia.
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UndisclosedUndisclosed10 - 49Huntersville, NC
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True Speed Communication is a public relations firm established in 2003. Headquartered in Huntersville, North Carolina, the team focuses on Public Relations and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Pittsburgh, PA
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In Pittsburgh, Pennsylvania, Markowitz Communications is a PR company. They provide Public Relations and Event Management.
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UndisclosedUndisclosed2 - 9Marble Cliff, OH
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Siefkas Public Relations, a public relations agency, is located in Marble Cliff, Ohio. They focus on Public Relations.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
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We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best Public Relations Agencies
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$25,000+$200 - $300 / hr250 - 999Washington, DC
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% Public Relations60% Other -
$5,000+$100 - $149 / hr10 - 49St. Petersburg, FL
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% Public Relations -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
37.8/40.019.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
60% Public Relations40% Other -
$1,000+$300+ / hr10 - 49Agios Athanasios, Cyprus
Ability to deliver
37.7/40.019/20 Reviews9.3/10 Clients & Experience9.3/10 Market PresenceService focus
80% Public Relations20% Other -
$10,000+$300+ / hr2 - 9Toronto, Canada
Ability to deliver
37.5/40.018.2/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
100% Public Relations -
$5,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
37.5/40.018.4/20 Reviews9.7/10 Clients & Experience9.5/10 Market PresenceService focus
80% Public Relations20% Other -
$1,000+$100 - $149 / hr50 - 249Sarasota, FL
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
65% Public Relations35% Other -
$5,000+Undisclosed2 - 9Uster, Switzerland
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Public Relations -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
37/40.019/20 Reviews8.4/10 Clients & Experience9.6/10 Market PresenceService focus
100% Public Relations -
$5,000+$100 - $149 / hr2 - 9Calgary, Canada
Ability to deliver
37/40.018.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
100% Public Relations -
$10,000+$100 - $149 / hr250 - 999New York, NY
Ability to deliver
36.8/40.018.8/20 Reviews8.1/10 Clients & Experience10/10 Market PresenceService focus
60% Public Relations40% Other -
$10,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
36.8/40.017.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
60% Public Relations40% Other -
$1,000+$100 - $149 / hr10 - 49Philadelphia, PA
Ability to deliver
36.7/40.017.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
60% Public Relations40% Other -
$5,000+$100 - $149 / hr10 - 49Amsterdam, Netherlands
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Public Relations -
$5,000+$150 - $199 / hr2 - 9Vancouver, Canada
Ability to deliver
36.5/40.017.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
90% Public Relations10% Other -
$10,000+Undisclosed10 - 49Fort Lauderdale, FL
Ability to deliver
35.9/40.016.8/20 Reviews9.2/10 Clients & Experience9.9/10 Market PresenceService focus
70% Public Relations30% Other -
$10,000+Undisclosed10 - 49Houston, TX
Ability to deliver
36.6/40.017/20 Reviews9.8/10 Clients & Experience9.8/10 Market PresenceService focus
55% Public Relations45% Other -
$10,000+$100 - $149 / hr10 - 49Toronto, Canada
Ability to deliver
35.2/40.016.6/20 Reviews9.5/10 Clients & Experience9.2/10 Market PresenceService focus
100% Public Relations -
$5,000+$200 - $300 / hr10 - 49Brea, CA
Ability to deliver
35.1/40.017.2/20 Reviews9.1/10 Clients & Experience8.8/10 Market PresenceService focus
65% Public Relations35% Other -
$1,000+Undisclosed10 - 49
Ability to deliver
36.2/40.017.2/20 Reviews9.6/10 Clients & Experience9.4/10 Market PresenceService focus
50% Public Relations50% Other -
$5,000+Undisclosed2 - 9Surry Hills, Australia
Ability to deliver
34.3/40.016.6/20 Reviews9.2/10 Clients & Experience8.6/10 Market PresenceService focus
100% Public Relations -
$10,000+$150 - $199 / hr50 - 249Ardmore, PA
Ability to deliver
34.3/40.016.6/20 Reviews10/10 Clients & Experience7.7/10 Market PresenceService focus
60% Public Relations40% Other -
$10,000+$150 - $199 / hr10 - 49Darlinghurst, Australia
Ability to deliver
34.2/40.017.6/20 Reviews9.1/10 Clients & Experience7.5/10 Market PresenceService focus
100% Public Relations -
$25,000+$200 - $300 / hr50 - 249New York, NY
Ability to deliver
36.2/40.017.2/20 Reviews9.7/10 Clients & Experience9.3/10 Market PresenceService focus
40% Public Relations60% Other -
$10,000+$150 - $199 / hr50 - 249Reading , England
Ability to deliver
34.2/40.018.2/20 Reviews9.2/10 Clients & Experience6.7/10 Market PresenceService focus
50% Public Relations50% Other -
$10,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
34.1/40.017.4/20 Reviews9.1/10 Clients & Experience7.6/10 Market PresenceService focus
60% Public Relations40% Other -
$1,000+< $25 / hr50 - 249
Ability to deliver
34/40.020/20 Reviews5.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% Public Relations10% Other -
$10,000+$200 - $300 / hr10 - 49
Ability to deliver
36.5/40.019/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
45% Public Relations55% Other -
Undisclosed$200 - $300 / hr10 - 49Spring Hill, Australia
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
65% Public Relations35% Other -
$10,000+Undisclosed10 - 49Denver, CO
Ability to deliver
34.4/40.016.2/20 Reviews9.2/10 Clients & Experience9.1/10 Market PresenceService focus
55% Public Relations45% Other
Latest Public Relations Articles
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Public Relations Agency FAQs
Make sure you understand the full scope of services PR agencies offer before choosing the right one for you. The cost, specialization, and KPIs delivered against will depend on your needs but also the type of agency you select. Confirm you're making the best choice with our FAQs and top tips for hiring a PR agency.
Clutch recognizes agencies skilled in media outreach, crisis communications, and reputation management twice a year based on a proprietary methodology. The top PR firms for Fall 2025 include:
Popular PR KPIs include:
- Media Coverage – Number and quality of earned media placements
- Audience Reach – How many people saw your PR content
- Sentiment Analysis – Positive, neutral, or negative tone in coverage
- Social Media Engagement – Likes, shares, comments, and mentions
- Website Traffic & Conversions – Increase in visitors or leads following PR efforts
- Crisis Response Time – Speed and effectiveness of brand communication during issues
A PR agency (public relations agency) helps businesses manage their public image and communications strategy. It builds brand credibility through media relations, press releases, events, and crisis communications—ensuring a strong, positive reputation across digital and traditional channels.
A publicist typically focuses on individual clients or one-off publicity efforts—mainly gaining press coverage and managing appearances.
A PR agency offers broader, strategic services, including brand positioning, crisis management, stakeholder communications, and integrated media planning.
Most PR agencies provide a mix of strategic and tactical services, including:
- Media Relations – Securing press coverage and building relationships with journalists
- Crisis Communication – Managing brand reputation during challenges or negative press
- Social Media PR – Guiding brand perception through social platforms
- Content Creation – Writing press releases, blog posts, thought leadership articles
- Event Planning – Coordinating press events, product launches, and conferences
- Influencer & Thought Leadership PR – Building credibility through industry leaders
- Reputation Management – Monitoring public sentiment and enhancing brand image
- Internal Communications – Aligning messaging for employees and stakeholders
Hiring a public relations agency helps elevate your brand’s reputation and visibility. A PR agency can:
- Increase media exposure and brand awareness
- Manage crises and prevent reputational damage
- Strengthen relationships with media and influencers
- Engage audiences with compelling storytelling
- Position your brand as a trusted industry leader
- Support investor relations and stakeholder trust
PR agencies vary in size, specialization, and service style:
- Boutique PR Agencies – Small, personalized firms focused on niche markets
- Enterprise PR Agencies – Large agencies with global media networks and full-service capabilities
- Industry-Specific PR Agencies – Focused on verticals like tech, healthcare, fashion, or finance
- Traditional PR Agencies – Specializing in legacy media like newspapers, TV, and radio
- Digital PR Agencies – Emphasizing online visibility, SEO, influencer partnerships, and content strategy
PR agency pricing depends on agency size, experience, and campaign scope. Most PR projects on Clutch cost between $10,000 - $49,999. Pricing may also vary based on location, deliverables, and retainer vs. project-based models.
To find the right PR partner:
- Define Your Goals – Identify if you need crisis management, media outreach, or brand positioning
- Set a Budget – Know what you're comfortable investing monthly or per campaign
- Research Agencies – Look for relevant industry experience and successful case studies
- Check Reviews – Read client testimonials and agency performance insights
- Evaluate Services – Ensure they offer the full range of PR services your brand requires
- Meet the Team – Assess cultural fit, expertise, and communication style