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Top Email Support Services in Manila

Ratings Updated: April 3, 2026
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15 Leaders 15 Contenders

67 Companies

Country: Philippines
City: Manila
Customer Service Outsourcing: Email Support Services

List of the Top Manila Email Support Outsourcing Companies

  • Helpware CX Logotype

    4.8 46 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Taguig, Philippines

    Services provided

    60% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services

    Focus Areas

    30% Email Support Services
    30% Chat Support Services
    30% Phone Support Services +1
    10% Order Processing & Taking

    Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

    See all 46 projects
    1 of 1 Email Support Services reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Email Support Services Experience

    Helpware receives overwhelmingly positive feedback for their Email Support Services, with clients highlighting their strong customer service agents and effective communication. 100% of reviewers noted satisfaction with Helpware's responsiveness and ability to customize solutions. Clients reported measurable success, including increased handle times and reduced costs per contact. The company's alignment with client values and culture is frequently praised as a key strength, contributing to overall project success.

    Read Most Recent Review
    3 of 3 Customer Service Outsourcing reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Parking Software Company

    5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
    Read 3 Reviews

    Industry Experience

    Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.

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    Select Industry to see insights

    Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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  • Remote CoWorker Logotype

    4.8 177 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Taguig, Philippines

    Services provided

    10% Customer Service Outsourcing
    45% Back Office Outsourcing
    15% Finance & Accounting Outsourcing (FAO) +3
    10% Call Center Services
    10% HR Consulting
    10% Sales Outsourcing

    Focus Areas

    25% Email Support Services
    34% Chat Support Services
    33% Phone Support Services +1
    8% Order Processing & Taking

    Remote CoWorker provides Customer Support Outsourcing services, specializing in virtual assistant and administrative support roles. They receive overwhelmingly positive feedback from clients, with reviews highlighting their exceptional responsiveness, professionalism, and alignment with client values. Approximately 90% of reviewers commend their project management skills and ability to meet deadlines consistently. Remote CoWorker is praised for its competitive pricing and effective onboarding process.

    See all 177 projects
    15 of 15 reviews are 5 stars
    3 new reviews for Customer Service Outsourcing services
    Less than $10,000 avg. project cost

    Reviewed 15 times in the past 6 months

    In the past six months, clients have consistently praised Remote CoWorker for their responsiveness, professionalism, and effective project management. Notable feedback includes an executive assistant who improved productivity by 30% and another client who saved 5-10 hours a week through administrative support. Clients highlighted the team's ability to learn quickly and adapt to needs, with comments on their exceptional communication and organizational skills. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified.
    Read 15 Recent Reviews
    5 of 10 Email Support Services reviews are 5 stars
    1 new review for Email Support Services in past 6 months
    Less than $10,000 avg. project cost

    Email Support Services Experience

    Remote CoWorker has received overwhelmingly positive feedback in their Email Support Services, with 90% of clients expressing satisfaction. Key strengths noted include effective communication, quick response times, and a high degree of professionalism. Clients particularly appreciated the ability to manage customer inquiries and maintain organized email communications, leading to a 50% reduction in response times and a 30% increase in operational efficiency. Areas for improvement mainly focused on enhancing initial training for new hires.

    Read Most Recent Review
    18 of 24 Customer Service Outsourcing reviews are 5 stars
    3 new reviews for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Transportation Company

    5.0 — Remote CoWorker provided a virtual assistant for a transportation company. The VA assisted the client with their back office work, responded to customers, drafted quotes, and organized their Read more
    Read 24 Reviews

    Industry Experience

    Remote CoWorker has received positive feedback across various industries, including Business Services, Automotive, Plumbing, Real Estate, and Medical sectors. Clients appreciate their responsiveness, project management skills, and ability to provide skilled virtual assistants who quickly adapt to specific business needs. The overall sentiment reflects satisfaction with operational efficiency and the quality of service delivered, making Remote CoWorker a suitable partner for companies looking for administrative support and project management across diverse fields.

    Read All Reviews

    Select Industry to see insights

    Business services Plumbing Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate Medical
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  • Unity Communications Logotype

    4.9 44 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Parañaque, Philippines

    Services provided

    15% Customer Service Outsourcing
    25% Back Office Outsourcing
    20% Employer of Record (EOR) Services +4
    10% Call Center Services
    10% HR Outsourcing
    10% Recruitment Process Outsourcing
    10% Sales Outsourcing

    Focus Areas

    20% Email Support Services
    30% Order Processing & Taking
    30% Phone Support Services +1
    20% Chat Support Services

    Unity Communications is a specialized provider of Customer Service Outsourcing (CSO) and Business Process Outsourcing (BPO) services, offering tailored solutions to enhance customer support and operational efficiencies. Overall, client feedback is overwhelmingly positive, with approximately 90% highlighting their responsiveness, professionalism, and effective project management. Areas for improvement include refining recruitment processes and evaluation methods, ensuring consistent service quality.

    See all 44 projects
    4 of 4 Email Support Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Email Support Services Experience

    Unity Communications has received predominantly positive feedback regarding their Email Support Services, with approximately 85% of reviewers expressing satisfaction. Clients commend the team's professionalism, responsiveness, and ability to improve key performance indicators such as average handle time and first contact resolution. Notable strengths include a thorough hiring process and a strong culture fit. However, some clients noted areas for improvement such as smoother transitions during team changes and the accuracy of quality evaluation reports.

    Read Most Recent Review

    View projects from:

    United States (34) Australia (1) Canada (1) Ireland (1)

    Parañaque, Philippines

    7th Floor, Block 2, Lot 5, Aseana City
    Parañaque, Philippines 1700

    501 - 750

    480-550-8700

    See All Locations (6)
    View Profile Visit Website

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  • Staffwiz LLC Logotype

    4.8 3 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    10 - 49
    Makati, Philippines

    Services provided

    15% Customer Service Outsourcing
    30% Recruiting
    15% Sales Outsourcing +4
    10% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Staff Augmentation
    10% Staffing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Staffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.

    See all 3 projects

    Reviews mention Well-organized projects

    Clients have consistently praised Staffwiz LLC for their well-organized project management. One client noted that the onboarding process for new customer service agents was smooth and efficient, with integration completed within two weeks. The team, including members Michelle and Jerick, was highlighted for their excellent communication and detailed approach to hiring. Overall, client sentiment reflects a high level of satisfaction with the organization and execution of projects.
    • Customer Service Outsourcing for E-Commerce Platform
      5.0 Jul 9, 2024

      Michelle and Jerick are not only easy to communicate with but also a pleasure to work with. The onboarding process was smooth and well-organized, allowing us to integrate our new customer service team within just two weeks of initial contact.

      Read Full Review
    Read All Reviews
    1 of 1 Email Support Services reviews is 5 stars
    Unknown avg. project cost

    Email Support Services Experience

    Staffwiz LLC has received overwhelmingly positive feedback for their Email Support Services, with clients reporting significant improvements in key performance metrics: a 63.91% reduction in first reply time and a 71.99% reduction in first resolution time. 100% of reviewers praised the professionalism and communication of their agents, highlighting the seamless onboarding process. The company's detailed hiring approach and effective team integration are frequently noted strengths, contributing to enhanced customer service outcomes.

    Read Most Recent Review
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for E-Commerce Platform

    5.0 — Staffwiz LLC provided outsourced customer service agents for an e-commerce platform. The goal is to help with an email support channel. Read more
    Read 1 Review

    View projects from:

    Philippines (1) United States (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 1 time zone:

    • Eastern Standard Time (EST)
    View Profile Visit Website
  • Big Outsource Logotype

    5.0 52 reviews
    Premier Verified
    $10,000+
    < $25 / hr
    250 - 999
    Santo Tomas, Philippines

    Services provided

    40% Customer Service Outsourcing
    30% Back Office Outsourcing
    20% Call Center Services +1
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    10% Email Support Services
    50% Phone Support Services
    20% Chat Support Services +1
    20% Order Processing & Taking

    Big Outsource is a Customer Support Outsourcing provider offering call center solutions and customer service BPO services. Across reviews, 100% of clients praised their timely project delivery, professional communication, and seamless integration into client operations, with notable improvements in customer response times and administrative efficiency. They consistently deliver high-quality, reliable outsourced customer support, enhancing customer care and operational processes.

    See all 52 projects
    16 of 16 Customer Service Outsourcing reviews are 5 stars
    9 new reviews for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Back Office Outsourcing for Visualization Studio

    5.0 — Big Outsource provided customer support outsourcing for a visualization studio. The team responded to customer emails, organized a folder system, logged data into spreadsheets, and cleaned up old Read more
    Read 16 Reviews

    Industry Experience

    Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

    Average Project Cost Breakdown

    $50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
    Read All Reviews

    View projects from:

    United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 8 time zones:

    • Central European Time (CET)
    • Central Standard Time (CST)
    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    • Australia Central Time (ACT)
    • Australia Eastern Time (AET)
    • Mountain Standard Time (MST)
    • Singapore Standard Time (SGT)
    View Profile Visit Website
  • Connext Logotype

    5.0 7 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Angeles, Philippines

    Services provided

    30% Customer Service Outsourcing
    30% Finance & Accounting Outsourcing (FAO)
    20% Back Office Outsourcing +1
    20% IT Staff Augmentation

    Focus Areas

    25% Email Support Services
    60% Phone Support Services
    10% Order Processing & Taking +1
    5% Chat Support Services

    Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

    See all 7 projects

    Reviews mention Proactive

    Clients have consistently praised Connext Global Solutions for their proactive approach. One CEO noted their ability to swiftly mobilize resources during the COVID-19 pandemic, ensuring uninterrupted services. Additionally, the company demonstrated proactivity in helping clients scale their workforce effectively. Overall, the sentiment reflects a strong appreciation for Connext's transparency, integrity, and commitment to addressing client needs promptly.
    • Staff Augmentation for Accounting Management Firm
      5.0 Dec 17, 2021

      We have enjoyed working with Connext and have developed a deep relationship with the company. As with any business relationships we encounter obstacles. However, with Connext, they are always proactive, fair, and show a great deal of integrity in our interactions. When COVID hit, they were able to mobilize and get all the computers to our resources' homes so that there was no interruption in services. They have continued to be proactive in helping us add resources during the pandemic.

      Read Full Review
    Read All Reviews
    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    In recent reviews, clients have expressed overall satisfaction with Connext's call center services, particularly noting a significant reduction in guest complaints and improved reservation accuracy. One client highlighted the impressive hiring process and alignment of values. However, there is a suggestion for enhancing employee training. Communication has been effective, with most projects delivered on time, reinforcing a positive sentiment towards Connext's reliability and professionalism.
    Read 1 Recent Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
    Read All Reviews

    View projects from:

    Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

    This provider is fluent in 2 languages:

    • English
    • Spanish

    This provider is available in 7 time zones:

    • Hawaii Standard Time (HST)
    • Alaska Standard Time (AKST)
    • Central Standard Time (CST)
    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    • Phoenix Standard Time (PNT)
    • Mountain Standard Time (MST)
    View Profile Visit Website
  • Enshored Logotype

    4.8 11 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Pasig, Philippines

    Services provided

    30% Customer Service Outsourcing
    30% Content Moderation Services
    10% Back Office Outsourcing +5
    10% Call Center Services
    5% Data Annotation Services
    5% PEO/Employee Leasing
    5% Sales Outsourcing
    5% Social Media Marketing

    Focus Areas

    22% Email Support Services
    32% Chat Support Services
    32% Phone Support Services +1
    14% Order Processing & Taking

    Enshored is a Customer Support Outsourcing company specializing in back office support and frontline customer service. Reviewers consistently praise Enshored's proactive project management and ability to tailor services to specific needs, achieving a service level agreement fulfillment rate of over 90%. No areas for improvement were noted, underscoring a high level of client satisfaction.

    See all 11 projects

    Reviews mention Trustworthy

    Clients express a strong sense of trust in Enshored's capabilities, highlighting their excellent service and adaptability. One client noted, "I trust them implicitly to troubleshoot customer issues," and praised the team's patience and communication skills. Their commitment to uninterrupted service, even during challenging circumstances, reinforces their reliability. Overall, sentiment towards Enshored is overwhelmingly positive, with clients eager to expand their engagement as the partnership develops.
    • Customer Service Outsourcing for SaaS Startup
      4.5 Nov 8, 2022

      The services Enshored provides are absolutely excellent. I can’t recommend them enough — their team is patient with our customers, and we trust them implicitly to troubleshoot customer issues. The responses they write to our customers are well-mannered, which I think our customers love.

      Read Full Review
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    Industry Experience

    Enshored has demonstrated expertise across diverse industries, including Arts & Entertainment, Supply Chain, Information Technology, Hospitality, Advertising, Software, Financial Services, Education, and Consumer Products. Clients praise their ability to enhance operational efficiency and provide tailored support, leading to improved customer satisfaction and cost savings. Overall sentiment is highly positive, with particular strengths noted in customer service, project management, and adaptability to client needs. Enshored is particularly well-suited for companies seeking scalable solutions in customer support and back-office operations.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music Supply Chain, Logistics, and Transport Information technology Hospitality & leisure Advertising & marketing Software Financial services Education Business services Consumer Products

    View projects from:

    United States (9) Scotland (2)

    This provider is fluent in 14 languages:

    • English
    • Spanish
    • Arabic
    • Portuguese
    • Japanese
    • Korean
    • French
    • Thai
    • Italian
    • German
    • Mandarin
    • Russian
    View all languages

    This provider is available in 4 time zones:

    • Greenwich Mean Time (GMT)
    • Central European Time (CET)
    • Pacific Standard Time (PST)
    • Singapore Standard Time (SGT)

    Pasig, Philippines

    16th Floor, JMT Building, ADB Avenue, Ortigas Center, Pasig City 1605, Metro Manila
    Pasig, Philippines 1605

    751 - 1000

    286318857

    Pasig, Philippines

    27th Floor, Raffles Corporate Center, F. Ortigas Jr. Road, Ortigas Center, Pasig City 1605, Metro Manila
    Pasig, Philippines 1605

    751 - 1000

    +63 02 8876 1973

    See All Locations (5)
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  • Booth Logotype

    4.8 18 reviews
    Verified
    $1,000+
    Undisclosed
    1,000 - 9,999
    Makati, Philippines

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO) +8
    10% IT Staff Augmentation
    10% Other Digital Marketing
    5% Content Marketing
    5% Data Annotation Services
    5% HR Outsourcing
    5% IT Managed Services
    5% PEO/Employee Leasing
    5% Recruitment Process Outsourcing

    Focus Areas

    30% Email Support Services
    45% Chat Support Services
    25% Order Processing & Taking

    Booth & Partners is a customer service BPO company specializing in Customer Support Outsourcing and Remote Customer Care. With a 90% customer satisfaction rating and consistent positive feedback, clients commend their proactive, professional approach, and ability to integrate seamlessly into existing teams. They are particularly noted for their efficiency, cultural compatibility, and the high standard of their agents, with no notable negative feedback reported.

    See all 18 projects

    Reviews mention Team players

    Clients have expressed positive sentiments regarding Booth & Partners' collaborative approach, highlighting their effectiveness as team players. One COO noted their impressive integration of the offshore team within the company's ecosystem, enhancing operational support and compliance. They appreciated the team's responsiveness and dedication, particularly in managing ongoing processes. However, there is a suggestion for further optimization of operational costs as the company scales, indicating room for improvement in financial efficiency.
    • Offshore Hiring Optimization for Credit-Building Company
      3.5 May 28, 2024

      I’m impressed with how they’ve integrated the offshore team into their ecosystem.

      Read Full Review
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    2 of 4 Email Support Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Email Support Services Experience

    Booth & Partners has received predominantly positive feedback regarding their Email Support Services, with an impressive 90% client satisfaction rate. Clients commend their timely responses, proactive communication, and alignment with company values. Common themes include their ability to manage ticket backlogs effectively and maintain high customer satisfaction scores. Some clients noted minor areas for improvement in project management and performance tracking. Overall, their expertise in email support has led to measurable success for clients across various sectors.

    Read Most Recent Review
    2 of 4 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Consumer Products Co

    4.0 — Booth & Partners provides outsourced customer service and support services for a consumer products company. The team has handled customer inquiries and has processed orders, returns, and Read more
    Read 4 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (2) Less than $10,000 (1)

    What Clients Have Said

    Booth & Partners is frequently recognized for providing excellent value for money, with clients highlighting their competitive pricing and strong alignment with budgetary constraints. For instance, one client noted that their pricing fit within their budget while delivering good value, leading to successful hiring outcomes. Overall sentiment reflects satisfaction with cost-effectiveness, as many clients appreciate the affordability of services combined with quality support and responsiveness.
    Read All Reviews
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  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    Pasig, Philippines

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2
    10% Call Center Services
    10% Content Moderation Services

    Focus Areas

    40% Email Support Services
    33% Phone Support Services
    27% Chat Support Services

    TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

    See all 12 projects

    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
    Read All Reviews

    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)

    This provider is available in 32 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    • Japan Standard Time (JST)
    • Midway Islands Time (MIT)
    View all time zones

    Pasig, Philippines

    21st Floor, Robinsons Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City, Philippines 1605
    Pasig, Philippines 1605

    501 - 750

    63288629500

    See All Locations (17)
    View Profile Visit Website
  • Outsourced Logotype

    5.0 11 reviews
    Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Quezon City, Philippines

    Services provided

    15% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Finance & Accounting Outsourcing (FAO) +4
    15% HR Outsourcing
    15% IT Staff Augmentation
    15% Staffing
    10% Call Center Services

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.

    See all 11 projects

    Reviews mention Timely

    The overall sentiment regarding timeliness in Outsourced's service delivery is highly positive. A client noted that the team at Outsourced has consistently helped deliver countless items on time, emphasizing their reliability and responsiveness to project needs. The client expressed satisfaction with the expertise and culture of the team, indicating that there were no areas for improvement in this regard.
    • IT Staff Augmentation for Digital Agency
      5.0 Oct 23, 2023

      Our team at Outsourced has been excellent throughout the years and their contributions had helped us deliver countless items on time.

      Read Full Review
    • Remote Managed IT Support for Managed Services Provider
      5.0 Feb 7, 2025

      The provider was always on time and maintained communication with remote users when needed. This demonstrates their ability to deliver items promptly and manage projects effectively.

      Read Full Review
    • Recruitment Services for AI Solutions Company
      5.0 Feb 11, 2025

      They delivered excellent work that met our needs and on time. :)

      Read Full Review
    • App Regression Testing & Reporting for Tax Mgmt Software Co
      5.0 Feb 10, 2025

      The outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering. The team successfully executed full regression test cycles within the designated test windows, ensuring releases were not delayed. Bugs were reported within the first half of the testing window, allowing development teams to address critical issues earlier in the cycle.

      Read Full Review
    • Recruiting for Telecommunications Company
      4.5 Feb 20, 2025

      Yes. In a timely manner.

      Read Full Review
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    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally express high satisfaction regarding Outsourced's cost and value for money. Multiple reviews highlight that the pricing aligns well with budgets, with one client specifically noting, 'Good value for cost.' Another mentioned their ability to recruit effectively within budget constraints. Overall sentiment reflects appreciation for the quality of services provided relative to expenses, emphasizing that Outsourced delivers strong outcomes without exceeding financial limits.
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    View projects from:

    Australia (3) United States (3) Canada (1) Israel (1) Switzerland (1)

    Quezon City, Philippines

    18 Floor, Citibank Square, Eastwood City Cyberpark, Quezon City, Metro Manila
    Quezon City, Philippines 1800

    401 - 500

    +61 2 8073 4162

    Quezon City, Philippines

    SM North EDSA Tower 1, North Avenue, Quezon City, Metro Manila
    Quezon City, Philippines 1105

    76 - 100

    +61 2 8073 4162

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  • Boldr. Logotype

    4.8 10 reviews
    $1,000+
    Undisclosed
    1,000 - 9,999
    Pasig, Philippines

    Services provided

    50% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Call Center Services +2
    15% Employer of Record (EOR) Services
    5% Data Annotation Services

    Focus Areas

    30% Email Support Services
    30% Phone Support Services
    25% Chat Support Services +1
    15% Order Processing & Taking

    Boldr. is a Customer Service BPO company specializing in outsourced customer support and call center solutions. Reviewers highlight their adaptability, strong partnership approach, and ability to reduce costs, with one client saving $6 million annually. While praised for their responsiveness and low attrition rates, 67% of reviews suggest improvements in hiring time. Overall, Boldr.'s services have been effective, though experiences vary.

    See all 10 projects

    Reviews mention Openness

    The overall sentiment regarding Boldr.'s openness is positive, with clients appreciating their willingness to adapt and evolve alongside their business needs. One client noted, 'Boldr. has evolved with our business,' highlighting their responsiveness. Regular meetings with the customer service manager and management team further emphasize the importance of communication. Clients also stress the need for honesty in the partnership, indicating that clear expectations facilitate better execution.
    • Email, Call and Chat BPO Support for Home Goods Company
      4.5 May 27, 2022

      We meet with our CSM multiple times a week as well as the full management team. We also have recurring QA and training meetings and the CEO always makes time to chat. Managing a partnership with Boldr. requires each partner to be very honest with the other.

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    1 of 2 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for GPS Pet Tracker Provider

    4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
    Read 2 Reviews

    Industry Experience

    Boldr. has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and E-commerce. Clients commend their effective project management, adaptability, and strong communication. In Consumer Products, they excelled in enhancing customer satisfaction and response times. In Retail, their impact on team scaling and culture control was highlighted. Manufacturing clients praised their proactive monitoring and data accuracy. Overall, sentiment across industries is highly positive, suggesting Boldr. is well-suited for companies seeking customized outsourcing solutions.

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    Other industries Consumer products & services Other Industry Retail Manufacturing Consumer Products

    Pasig, Philippines

    5F Hanston Building, Ortigas Center
    Pasig, Philippines 1600

    501 - 750

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  • PartnerHero Logotype

    4.9 6 reviews
    Undisclosed
    < $25 / hr
    1,000 - 9,999
    Quezon City, Philippines

    Services provided

    60% Customer Service Outsourcing
    10% Application Testing
    10% Back Office Outsourcing +2
    10% Call Center Services
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    40% Email Support Services
    35% Chat Support Services
    20% Phone Support Services +1
    5% Order Processing & Taking

    PartnerHero is a Customer Service BPO that specializes in Customer Support Outsourcing and Remote Customer Care solutions. Reviewers consistently praise the company for its great cultural fit, alignment with client values, and exceptional customer service, with 100% expressing satisfaction. Notably, PartnerHero achieved a monthly customer satisfaction average score of 4.65 out of 5 stars, demonstrating strong performance and client satisfaction.

    See all 6 projects

    Reviews mention Experienced

    The client expresses high satisfaction with PartnerHero's expertise, highlighting their ability to efficiently onboard over 90 agents within weeks and manage projects with professionalism. They commend PartnerHero's proactive communication and responsiveness, noting successful support for over 1.2 million applications in multiple languages. The client appreciates the alignment of values and has no suggestions for improvement, indicating a strong, ongoing partnership since June 2022.
    • BPO Service for Social Impact FinTech Platform
      5.0 Feb 23, 2023

      All in all, PatnerHero has a great experience with cloud services; they’re professionals. They’re able to quickly onboard resources. For example, we ended up going over 90 agents in just a matter of weeks. PartnerHero sourced, trained, and onboarded all those people into our program; it was absolutely amazing.

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    1 of 2 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Support for OOH Media & Tech Company

    4.5 — PartnerHero provides an OOH media and tech firm with customer support. The vendor manages requests from end customers, resolves tickets remotely, and provides training for the client's Tier 1 Read more
    Read 2 Reviews

    Industry Experience

    PartnerHero has demonstrated expertise across various industries, including Media, Beauty & Cosmetics, Automotive, and Software. Clients commend their responsiveness, professionalism, and ability to adapt to specific needs, resulting in high customer satisfaction ratings. The company excels in delivering tailored support services, such as customer service, training, and technical assistance. Overall, PartnerHero is particularly well-suited for companies seeking reliable outsourcing solutions in high-demand sectors, especially those requiring personalized customer engagement.

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    Select Industry to see insights

    Media Beauty & Cosmetics Software Automotive

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight PartnerHero's affordability and excellent value for money, noting that their pricing aligns well with project budgets. For instance, one client mentioned they chose PartnerHero primarily due to their budget-friendly rates. Another client emphasized their satisfaction with the services provided, stating that PartnerHero delivered high-quality support while remaining cost-effective. Overall, sentiments reflect a strong appreciation for the balance between cost and service quality, with clients feeling they received significant value for their investments.
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  • Fusion CX Logotype

    4.6 16 reviews
    $10,000+
    < $25 / hr
    10,000+
    Pasig, Philippines

    Services provided

    30% Customer Service Outsourcing
    40% Call Center Services
    20% Sales Outsourcing +1
    10% Back Office Outsourcing

    Focus Areas

    15% Email Support Services
    55% Phone Support Services
    30% Chat Support Services

    Fusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.

    See all 16 projects

    Reviews mention High-quality work

    Clients consistently commend Fusion CX for their high-quality work, highlighting their reliability and effectiveness in lead generation. One client noted their work as 'excellent' and described them as 'perfect', while another emphasized their 'great, fast, and reliable' service. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction and recommending Fusion CX's services without reservation, stating there are 'no cons' and nothing to improve.
    • Lead Generation for IT Company
      5.0 Dec 22, 2017

      Their quality of work is excellent. They are perfect.​​​​​​​ Their strengths are their people and their effort.

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    • Lead Generation Services for Telecommunications Company
      4.5 Aug 14, 2017

      I only have pros to mention, they are no cons. They are very secure and responsible. The quality of service is strong.

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    Average Project Cost Breakdown

    $50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have generally expressed satisfaction with Fusion CX's pricing, noting it as competitive and offering good value for money. One client highlighted saving approximately $4,000 monthly in labor costs, while another mentioned they found the best price for their needs. However, some reviews suggested that pricing could be improved, indicating a desire for a more transparent structure. Overall, the sentiment is positive, with many clients appreciating the balance between cost and quality of service.
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    United States (6) India (2)

    Pasig, Philippines

    601 & 602 Orient Square Bldg
    Pasig, Philippines 1600

    301 - 400

    02-5068932

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  • Welsend Logotype

    4.9 11 reviews
    $50,000+
    < $25 / hr
    10,000+
    Taguig, Philippines

    Services provided

    50% Customer Service Outsourcing
    30% Call Center Services
    10% Back Office Outsourcing +1
    10% CRM Consulting and SI

    Focus Areas

    15% Email Support Services
    45% Phone Support Services
    25% Order Processing & Taking +1
    15% Chat Support Services

    Welsend is a professional contact center and outsourcing service provider, offering solutions for telemarketing, customer service, and technical support. Their clients consistently praise their project management capabilities, professionalism, and effective communication. Across reviews, 90% of clients highlight Welsend's detailed orientation and responsiveness, while clients note minor areas for improvement, such as employee retention and service level management.

    See all 11 projects

    Reviews mention Detail-oriented

    Clients have consistently praised Welsend for their detail-oriented approach, noting their meticulous planning in all aspects of the project. One client highlighted how every detail, from agent training to telemarketing scripts, was carefully crafted to attract the right customers. Overall, the sentiment surrounding Welsend's attention to detail is overwhelmingly positive, reflecting their commitment to quality and responsiveness throughout the project lifecycle.
    • Call Center Services for Telecommunications Company
      5.0 Dec 11, 2023

      Welsend is very detail-oriented and flexible. They ensured that every aspect, ranging from the training program for agents to the precise script used in the telemarketing brochures, was meticulously planned to appeal to the ideal prospective customers. Throughout the duration of their work, Welsend's project management abilities also impressed me greatly. They were attentive to our needs, receptive to our viewpoints, and consistently maintained their professionalism.

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    Industry Experience

    Welsend has demonstrated significant expertise across various industries, including Telecommunications, Government, Transportation, Manufacturing, and Hospitality. In Telecommunications, they excelled in increasing sales and customer satisfaction. Their Government engagements highlight professionalism and operational efficiency. In Transportation, Welsend provided effective customer service support, while in Manufacturing, they showcased strong project management and adaptability. In Hospitality, they impressed clients with quick execution and service quality. Overall, their strengths lie in responsiveness, project management, and industry-specific solutions, making them a good fit for clients in these sectors.

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    Select Industry to see insights

    Telecommunications Government Transportation Manufacturing Hospitality & leisure

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    China (5) Germany (1)

    Taguig, Philippines

    Upper McKinley Road
    Taguig, Philippines

    21 - 30

    Taguig, Philippines

    24 Upper McKinley Hill
    Taguig, Philippines 1634

    101 - 150

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  • Penbrothers Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Makati, Philippines

    Services provided

    10% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% PEO/Employee Leasing +5
    15% Recruiting
    15% Staffing
    10% Employer of Record (EOR) Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Penbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.

    See all 1 projects

    Industry Experience

    Penbrothers has demonstrated expertise in the hospitality and leisure industry, notably through their collaboration with Servantex, a staffing provider. The feedback highlights their strengths in talent acquisition, HR management, and project execution, resulting in significant ROI and rapid team expansion. Overall sentiment in this sector is highly positive, with clients appreciating Penbrothers' strong communication, alignment of values, and ability to meet hiring demands efficiently.

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    Select Industry to see insights

    Hospitality & leisure

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight Penbrothers' competitive pricing and overall value for money. One client noted that Penbrothers fit their budget while delivering high-quality services, resulting in a significant ROI and accelerated hiring processes. The positive sentiment is reinforced by feedback on strong communication and alignment with client values, emphasizing their role as a valuable partner in building effective teams.
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  • Satellite Office Logotype

    4.5 1 review
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Taguig, Philippines

    Services provided

    10% Customer Service Outsourcing
    40% Back Office Outsourcing
    20% Finance & Accounting Outsourcing (FAO) +2
    20% HR Outsourcing
    10% IT Staff Augmentation

    Focus Areas

    30% Email Support Services
    30% Order Processing & Taking
    30% Phone Support Services +1
    10% Chat Support Services

    Satellite Office is a staffing and HR management company specializing in providing offshore workforce solutions. The reviews highlight their exceptional project management, transparency, and efficient recruitment processes, with a 100% positive feedback rate from clients. Clients commend their ability to reduce costs and improve efficiency, solidifying their role as a strategic partner rather than just a service provider.

    See all 1 projects
    0 of 1 Email Support Services reviews is 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Email Support Services Experience

    Satellite Office has received overwhelmingly positive feedback for its Email Support Services, with clients reporting a 90% satisfaction rate. Reviewers highlight the company's expertise in recruitment and HR management, noting effective communication and transparency as key strengths. Clients appreciate the significant cost savings and operational efficiencies achieved, enabling them to focus on core business areas. The hands-on management and attention to detail have fostered strong partnerships. No significant negative feedback was noted, with clients recommending in-person engagement for enhanced collaboration.

    Read Most Recent Review

    Industry Experience

    Satellite Office has garnered positive feedback primarily in the Advertising & Marketing sector, specifically within automotive technology. Clients highlight their strengths in recruitment, HR management, and employee training, noting significant improvements in cost efficiency and team scalability. The overall sentiment is highly favorable, emphasizing their strong communication, attention to detail, and partnership approach. Potential clients in the advertising and marketing industry, especially those requiring workforce offshoring, may find Satellite Office to be a suitable partner.

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    Advertising & marketing

    More responsive than most other service providers

    Satellite Office is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    Taguig, Philippines

    19/F Uptown Place Tower 2 11th Drive, Uptown Mall
    Taguig, Philippines 1634

    1001 - 2000

    +63287796540

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  • Catalyst BPX Logotype

    5.0 2 reviews
    $5,000+
    < $25 / hr
    50 - 249
    Taguig, Philippines

    Services provided

    15% Customer Service Outsourcing
    30% Finance & Accounting Outsourcing (FAO)
    20% Employer of Record (EOR) Services +2
    20% Recruitment Process Outsourcing
    15% Back Office Outsourcing

    Focus Areas

    30% Email Support Services
    30% Chat Support Services
    20% Order Processing & Taking +1
    20% Phone Support Services

    Catalyst BPX is a business process outsourcing (BPO) company specializing in finance, operations, and marketing services. The overall feedback from their reviews is overwhelmingly positive, with clients praising their agility, proactive approach, and expertise. However, as a young company, there is room for growth in scaling and infrastructure development. Approximately 90% of reviewers highlight their strong customer-centric approach and value for cost.

    See all 2 projects

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Catalyst BPX is regarded as providing good value for cost, with clients noting that their pricing aligns well with budgets while delivering quality service. For instance, a director at Reddit highlighted that Catalyst's pricing fit their budget and offered great value. Similarly, the CEO of Flora's appreciated that while Catalyst is not the cheapest option, they deliver significant value, emphasizing their proactive approach and expertise. Overall, clients express satisfaction with the balance between cost and the quality of service received.
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    Philippines (1) United States (1)

    Taguig, Philippines

    29F, Brgy, World Plaza, 5th Ave
    Taguig, Philippines 1634

    101 - 150

    +1 (415) 943-4050

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  • Customer Umbrella Logotype

    5.0 20 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Pasay, Philippines

    Services provided

    15% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% IT Managed Services +4
    20% Staffing
    10% Call Center Services
    10% IT Staff Augmentation
    5% Recruiting

    Focus Areas

    30% Email Support Services
    40% Chat Support Services
    20% Phone Support Services +1
    10% Order Processing & Taking

    Customer Umbrella is a Customer Support Outsourcing company specializing in providing 24/7 support solutions, including call center outsourcing and remote customer care. With 100% positive feedback highlighting their efficiency, professionalism, and industry understanding, they notably reduced response times by 40% and increased player satisfaction by 25%, while saving 30% on support costs.

    See all 20 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Multi-Language Customer Service for HealthTech Co

    5.0 — Customer Umbrella provides multi-language customer service for a healthcare technology company. The team manages tickets and communicates with customers in English, Spanish, Mandarin, Japanese, and Read more
    Read 1 Review

    Industry Experience

    Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.

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    Software Gambling Design Manufacturing Gaming Retail Healthcare Utilities

    View projects from:

    United States (5) Cyprus (2) Germany (2) Canada (1) England (1)

    Pasay, Philippines

    Roxas Boulevard
    Pasay, Philippines

    101 - 150

    +359885379385

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  • vlbpo cx Logotype

    5.0 1 review
    $5,000+
    < $25 / hr
    50 - 249
    Caloocan, Philippines

    Services provided

    45% Customer Service Outsourcing
    35% Call Center Services
    10% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    vlbpo cx is a Customer Service Outsourcing company that excels in building and scaling customer support operations. Reviews highlight their ability to enhance customer satisfaction and loyalty through prompt, empathetic service and strategic insights. Impressively, 100% of feedback praises their flexibility, commitment to quality, and alignment with client culture.

    See all 1 projects

    Industry Experience

    vlbpo cx has demonstrated notable expertise in the telecommunications industry, particularly in building scalable customer service operations. Feedback highlights their commitment to quality, proactive project management, and ability to immerse in client culture. Clients report improved customer satisfaction and response times due to vlbpo cx’s tailored training and quality assurance processes. Their strengths suggest a strong fit for companies seeking to enhance customer service in fast-paced environments.

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    Select Industry to see insights

    Telecommunications

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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    Caloocan, Philippines

    4th Floor Araneta Square Mall
    Caloocan, Philippines 1400

    76 - 100

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  • Reliasourcing Inc Logotype

    4.8 2 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Manila, Philippines

    Services provided

    40% Customer Service Outsourcing
    20% Finance & Accounting Outsourcing (FAO)
    20% Sales Outsourcing +2
    10% Back Office Outsourcing
    10% HR Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Reliasourcing Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its strong work culture and dedication, with an impressive 80% CSAT score and significant client revenue achievements. All reviewers highlight their effective project management and timely delivery.

    See all 2 projects

    Reviews mention Exceptional performance

    Reliasourcing Inc has received exceptional feedback for its performance, particularly highlighted by a client who praised their impressive culture, facilities, and dedication to customer service. The client reported achieving over 5,000 bookings and generating more than $2 million in revenue, alongside an impressive 80% CSAT score. They emphasized the company's reliability in meeting deadlines and responsiveness to needs, stating, "What an amazing vendor to work with!" Overall, the sentiment reflects a strong recommendation for future clients.
    • Sales & Customer Service Outsourcing for Healthcare Company
      5.0 Nov 30, 2024

      What an amazing vendor to work with! Visited their site near MOA and was really impressed with their beautiful facilities, people and work culture. I've been working with Reliasource for months now and they always continue to impress with their dedication to high levels of customer service. For a strong, capable, highly proficient Disrupter BPO in the heart of Manila, I would definitely recommend Reliasource to any potential clients looking to take their business to the next level!

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    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Sales & Customer Service Outsourcing for Healthcare Company

    5.0 — Reliasourcing Inc handles a healthcare company's sales and customer service efforts. They handle outbound and inbound campaigns to increase conversion rates and meet sales targets. Read more
    Read 1 Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently praise Reliasourcing Inc for their cost efficiency and overall value for money. One client highlighted their 'good value for cost' and noted significant revenue generation, while another emphasized the company's ability to provide seamless onboarding and high-caliber professionals at competitive prices. Overall, feedback indicates strong satisfaction with the company's pricing relative to the quality of service delivered, reinforcing their reputation as a cost-effective solution for business needs.
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    Manila, Philippines

    5th Avenue, corner 25th St, Taguig, Metro Manila
    Manila, Philippines

    50 - 75

    +639688559429

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  • STAFFVIRTUAL Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Mandaluyong City, Philippines

    Services provided

    10% Customer Service Outsourcing
    26% Back Office Outsourcing
    24% Call Center Services +3
    20% Accounting
    10% HR Consulting
    10% Recruiting

    Focus Areas

    50% Email Support Services
    50% Phone Support Services

    STAFFVIRTUAL is a Customer Support Outsourcing company specializing in 24/7 customer service solutions. Their services have led to a 25% increase in customer satisfaction for both Gymshark and Milk Makeup, with reviews highlighting their exceptional project management and adaptability. However, further proactive process enhancements could be beneficial.

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    1 of 1 Email Support Services reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Email Support Services Experience

    STAFFVIRTUAL's Email Support Services have received overwhelmingly positive feedback, with a 25% increase in customer satisfaction and a 15% uptick in order processing efficiency noted by clients. Reviewers appreciate the company's 24/7 support and adaptability to changing needs, highlighting their superb project management and timely delivery. However, suggestions for improvement include offering more proactive process enhancements. Overall, the sentiment is favorable, with clients valuing STAFFVIRTUAL's expertise and responsiveness.

    Read Most Recent Review
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Fitness Apparel Brand

    5.0 — STAFFVIRTUAL provided 24/7 customer support for global order handling and feedback management to a UK-based online fitness apparel and accessories brand that caters to the young and active Read more
    Read 2 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with STAFFVIRTUAL's pricing, noting that it fits their budgets while providing significant value. For instance, Gymshark highlighted that the pricing was a key factor in their selection, leading to a 25% increase in customer satisfaction and a 15% boost in efficiency. Similarly, Milk Makeup appreciated the company's commitment to cost-saving, resulting in a 15% increase in sales. Overall, the sentiment reflects a strong perception of value for money.
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    Mandaluyong City, Philippines

    Unit 3202, Robinsons Equitable Tower Corner Poveda Street, ADB Ave. Ortigas Center,
    Mandaluyong City, Philippines 1605

    501 - 750

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  • Magellan Solutions Outsourcing Inc Logotype

    4.5 12 reviews
    $10,000+
    < $25 / hr
    250 - 999
    Mandaluyong, Philippines

    Services provided

    25% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +2
    20% Sales Outsourcing
    15% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    13% Email Support Services
    43% Chat Support Services
    22% Order Processing & Taking +1
    22% Phone Support Services

    Magellan Solutions Outsourcing Inc is a comprehensive outsourcing service provider, offering back office, inbound, and outbound services. Reviewers consistently commend their professionalism, efficiency, and significant cost and time savings. Positive feedback dominates, with clients highlighting strengths such as adaptability and strong customer service. A notable 100% of reviews mention their ability to alleviate workload stress and improve business operations.

    See all 12 projects

    Reviews mention Well-organized projects

    Clients have consistently praised Magellan Solutions Outsourcing Inc for their well-organized project management, highlighting their professionalism and ability to address customer needs effectively. One client noted that the company has significantly increased their satisfaction rate by over 10% and saved them approximately 100 man hours monthly. Overall, the sentiment regarding project organization is highly positive, with clients expressing satisfaction and a desire for continued partnership.
    • Call Center Management for Life Sciences Company
      4.5 Nov 2, 2017

      Their strengths are their professionalism, organization and ability to relate to the customer's needs.

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    Industry Experience

    Magellan Solutions Outsourcing Inc demonstrates strong expertise in various industries, particularly Healthcare, Retail, Manufacturing, Media, and IT Services. Clients consistently praise their professionalism, efficiency, and ability to enhance customer service while saving time and resources. Feedback indicates significant positive impact in Healthcare and Retail sectors, with notable strengths in call handling and back-office support. Overall, the sentiment is highly favorable, making them a compelling choice for companies seeking reliable outsourcing solutions in these industries.

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    Select Industry to see insights

    Retail Healthcare Manufacturing Media Transportation IT Services Consumer Products

    Average Project Cost Breakdown

    $50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2) Less than $10,000 (1)

    What Clients Have Said

    Overall feedback regarding Magellan Solutions Outsourcing Inc. indicates a strong positive sentiment towards their cost and value for money. Clients appreciate the savings in time and money, with one stating they save thousands monthly. Another noted they spend between $10,000 and $49,999 annually, emphasizing satisfaction with the pricing structure. Several reviews highlight that the services provided are worth the investment, with clients valuing the efficiency and professionalism that contribute to significant operational cost reductions.
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    Jacksonville, Florida (1) Atlanta, Georgia (1) Joliet, Illinois (1) Detroit, Michigan (1) Columbus, Ohio (1) San Jose, California (1) Abington, Massachusetts (1) Chelsea, Massachusetts (1) Centreville, Virginia (1) Herndon, Virginia (1) Perryton, Texas (1) Owego, New York (1)
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  • Concert 8 Solutions Inc. Logotype

    3.5 3 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Makati, Philippines

    Services provided

    65% Customer Service Outsourcing
    15% Back Office Outsourcing
    10% Call Center Services +1
    10% Sales Outsourcing

    Focus Areas

    10% Email Support Services
    40% Chat Support Services
    40% Phone Support Services +1
    10% Order Processing & Taking

    Concert 8 Solutions Inc. is a Business Process Outsourcing (BPO) company that provides helpdesk and live chat support services. The firm received mixed reviews, with 67% positive feedback praising its professionalism, responsiveness, and effective communication. However, 33% of reviews raised serious concerns about unethical conduct and financial dishonesty.

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    Reviews mention Understands their clients' needs

    Clients commend Concert 8 Solutions Inc. for their professionalism and deep understanding of complex products. One client highlighted their responsiveness and effective communication, noting that regular engagement allowed for timely identification and resolution of issues. The overall sentiment reflects a strong appreciation for Concert 8's ability to grasp client needs and deliver tailored support, contributing to a seamless collaboration.
    • Helpdesk Services for AI Company
      5.0 Apr 26, 2022

      Their continuous engagement with us and status sharing regarding our product helped us discover malfunctions and correct them before they affected our client. Their professionalism and understanding of our complex product, as well as their responsiveness, were most impressive. Everyone in Concert8 was extremely pleasant to communicate with.

      Read Full Review
    Read All Reviews

    Industry Experience

    Concert 8 Solutions Inc. has received positive feedback particularly in the IT Services and Media industries. Clients from IT Services praise their helpdesk support and professionalism, though some issues regarding financial practices were noted. In the Media sector, they excelled in providing live chat support, resulting in increased sales inquiries. Overall, they are regarded as responsive and dedicated, making them a suitable choice for clients in IT and Media seeking reliable outsourced services.

    Read All Reviews

    Select Industry to see insights

    IT Services Other Industry Media

    View projects from:

    Israel (1) Philippines (1) United States (1)

    Makati, Philippines

    Philippines Address: Ground Floor, Alco Building, 391 Sen. Gil J. Puyat Ave.
    Makati, Philippines 1209

    76 - 100

    See All Locations (2)
    View Profile
  • Centro Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Mandaluyong, Philippines

    Services provided

    15% Customer Service Outsourcing
    30% HR Outsourcing
    15% Call Center Services +5
    10% CRM Consulting and SI
    10% IT Managed Services
    10% Sales Outsourcing
    5% Back Office Outsourcing
    5% ERP Consulting and SI

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.

    Read more

    Mandaluyong, Philippines

    Worldwide Corporate Plaza 3rd Floor, Shaw Blvd
    Mandaluyong, Philippines 1552

    101 - 150

    See All Locations (4)
    View Profile
  • TSA Group Logotype

    Not yet reviewed

    $250,000+
    $25 - $49 / hr
    1,000 - 9,999
    Pasay, Philippines

    Services provided

    65% Customer Service Outsourcing
    20% Call Center Services
    15% Sales Outsourcing

    Focus Areas

    80% Email Support Services
    20% Order Processing & Taking

    TSA Group, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Call Center Services.

    Read more

    Pasay, Philippines

    14th Floor, Five E-Com Centre Building Harbor Drive, Mall of Asia Complex
    Pasay, Philippines 1300

    501 - 750

    See All Locations (5)
    View Profile
  • Everise Logotype

    Not yet reviewed

    $250,000+
    Undisclosed
    10,000+
    Taguig, Philippines

    Services provided

    10% Customer Service Outsourcing
    10% AI Development
    10% Application Testing +7
    10% Blockchain
    10% Branding
    10% Call Center Services
    10% Custom Software Development
    10% Generative AI
    10% IT Managed Services
    10% Mobile App Development

    Focus Areas

    30% Email Support Services
    40% Phone Support Services
    30% Chat Support Services

    Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.

    Read more

    Taguig, Philippines

    West, corner, 3030, 11th Floor, Bonifacio One Technology Tower, Rizal Drive, 1634 31st Street, Taguig
    Taguig, Philippines 1634

    2001 - 5000

    See All Locations (8)
    View Profile
  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Pasay, Philippines

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    15% Email Support Services
    70% Phone Support Services
    10% Chat Support Services +1
    5% Order Processing & Taking

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    Pasay, Philippines

    Macapagal Avenue, Mall of Asia Complex, Pasay City
    Pasay, Philippines 1300

    301 - 400

    See All Locations (52)
    View Profile
  • VXI Global Solutions Inc. Logotype

    Not yet reviewed

    $25,000+
    < $25 / hr
    10,000+
    Makati, Philippines

    Services provided

    45% Customer Service Outsourcing
    25% Call Center Services
    10% Back Office Outsourcing +3
    10% Custom Software Development
    5% AI Development
    5% AR/VR Development

    Focus Areas

    10% Email Support Services
    45% Phone Support Services
    35% Chat Support Services +1
    10% Order Processing & Taking

    VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.

    Read more

    Makati, Philippines

    SM Cyber2, Jupiter and Zodiac Sts. cor. Buendia Ave.,
    Makati, Philippines 1226

    2001 - 5000

    1639177775555

    See All Locations (4)
    View Profile
  • Premier NX Logotype

    Not yet reviewed

    $25,000+
    Undisclosed
    1,000 - 9,999
    Quezon City, Philippines

    Services provided

    10% Customer Service Outsourcing
    10% Back Office Outsourcing
    10% Call Center Services +12
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Managed Services
    5% API Development
    5% Accounting
    5% Application Management & Support
    5% CRM Consulting and SI
    5% Custom Software Development
    5% Ecommerce Marketing
    5% Graphic Design
    5% Social Media Marketing
    5% Unified Communications Consulting & SI
    5% Video Production

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    IT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.

    Read more

    Quezon City, Philippines

    E-Commerce Road
    Quezon City, Philippines 1800

    1001 - 2000

    +1 931-551-8888

    See All Locations (5)
    View Profile
  • Intelassist Logotype

    Not yet reviewed

    $250,000+
    < $25 / hr
    1,000 - 9,999
    Quezon City, Philippines

    Services provided

    30% Customer Service Outsourcing
    40% Call Center Services
    30% Back Office Outsourcing

    Focus Areas

    30% Email Support Services
    40% Phone Support Services
    30% Chat Support Services

    Intelassist is a Quezon City, Philippines-based telephone answering service. Founded in 2007, the team provides Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Equicom Services, Inc. Logotype

    Not yet reviewed

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Manila, Philippines

    Services provided

    50% Customer Service Outsourcing
    40% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    35% Email Support Services
    35% Chat Support Services
    30% Phone Support Services

    Equicom Services, Inc., a Customer Service Outsourcing company, provides Customer Service Outsourcing and Back Office Outsourcing. The firm is in Manila, Philippines.

    Read more
    View Profile
  • KMC Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Taguig, Philippines

    Services provided

    10% Customer Service Outsourcing
    60% Employer of Record (EOR) Services
    10% Back Office Outsourcing +2
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    KMC Solutions, an Employer of Record (EOR) Services company, was founded in 2010. The company offers Employer of Record (EOR) Services and Back Office Outsourcing.

    Read more
    View Profile
  • One Outsource Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Makati, Philippines

    Services provided

    15% Customer Service Outsourcing
    25% Recruitment Process Outsourcing
    20% Back Office Outsourcing +4
    10% Business Consulting
    10% HR Outsourcing
    10% Market Research
    10% Other Digital Marketing

    Focus Areas

    30% Email Support Services
    25% Order Processing & Taking
    25% Phone Support Services +1
    20% Chat Support Services

    One Outsource is a midsize Recruitment Process Outsourcing company established in 2003. Their services include Recruitment Process Outsourcing and Back Office Outsourcing.

    Read more
    View Profile
  • Visaya Knowledge Process Outsourcing Corporation Logotype

    Not yet reviewed

    $25,000+
    < $25 / hr
    50 - 249
    Makati, Philippines

    Services provided

    34% Customer Service Outsourcing
    51% Back Office Outsourcing
    15% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    50% Email Support Services
    50% Chat Support Services

    Visaya Knowledge Process Outsourcing Corporation, a Back Office Outsourcing company, was established in 2007. The agency specializes in Back Office Outsourcing and Customer Service Outsourcing.

    Read more
    View Profile
  • Omada One Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    250 - 999
    Makati, Philippines

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Omada One is a phone answering service in Makati, Philippines and Mabalacat, Philippines. The team offers Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • LaQuest Inc Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    50 - 249
    Taguig, Philippines

    Services provided

    20% Customer Service Outsourcing
    24% Sales Outsourcing
    20% Back Office Outsourcing +3
    16% Call Center Services
    10% CRM Consulting and SI
    10% IT Strategy Consulting

    Focus Areas

    50% Email Support Services
    50% Chat Support Services

    Sales Outsourcing company LaQuest Inc is located in Taguig, Philippines and New Delhi, India. The team focuses on Sales Outsourcing and Back Office Outsourcing.

    Read more
    View Profile
  • Eastworld Sales Philippines Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Malabon, Philippines

    Services provided

    20% Customer Service Outsourcing
    45% Warehousing & Distribution
    35% Product Marketing

    Focus Areas

    100% Email Support Services

    Eastworld Sales Philippines is a Warehousing & Distribution company. The Malabon, Philippines-based team specializes in Warehousing & Distribution and Product Marketing.

    Read more
    View Profile
  • 247 CSR Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Makati, Philippines

    Services provided

    25% Customer Service Outsourcing
    50% Call Center Services
    25% Back Office Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    247 CSR is a phone answering service. The team specializes in Call Center Services and Back Office Outsourcing and is in Makati, Philippines and Batangas, Philippines.

    Read more
    View Profile
  • Bill Gosling Outsourcing Logotype

    Not yet reviewed

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Taguig, Philippines

    Services provided

    35% Customer Service Outsourcing
    25% Call Center Services
    10% Back Office Outsourcing +4
    10% Corporate Training & Coaching
    10% Sales Outsourcing
    5% AI Development
    5% Other Application Development

    Focus Areas

    10% Email Support Services
    43% Phone Support Services
    33% Order Processing & Taking +1
    14% Chat Support Services

    Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.

    Read more

    Taguig, Philippines

    16F Three World Square, Upper McKinley Road, Fort Bonifacio,
    Taguig, Philippines 1634

    201 - 250

    See All Locations (5)
    View Profile
  • LGK Solutions Philippines Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Makati, Philippines

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Data Annotation Services

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    In Makati, Philippines and Batangas, Philippines, LGK Solutions Philippines is a midsize answering service. The team specializes in Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Vault Outsourcing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Makati, Philippines

    Services provided

    15% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Finance & Accounting Outsourcing (FAO) +6
    15% Sales Outsourcing
    10% Accounting
    10% Business Consulting
    10% Staffing
    5% Executive Search
    5% Recruiting

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Vault Outsourcing is a midsize North Sydney, Australia-based Back Office Outsourcing company. The team provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).

    Read more

    Makati, Philippines

    17th Floor, Frabelle Corporate Plaza 129 Bautista, Metro Manila
    Makati, Philippines 1227

    201 - 250

    See All Locations (3)
    View Profile
  • HSN Philippines, Inc. Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    250 - 999
    Manila, Philippines

    Services provided

    20% Customer Service Outsourcing
    40% Call Center Services
    15% Back Office Outsourcing +4
    10% Sales Outsourcing
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Social Media Marketing

    Focus Areas

    10% Email Support Services
    70% Phone Support Services
    20% Chat Support Services

    In Mandaluyong, Philippines and Manila, Philippines, HSN Philippines, Inc. Is a phone answering service. The team focuses on Call Center Services and Customer Service Outsourcing.

    Read more

    Manila, Philippines

    1172 Quirino Avenue Extension
    Manila, Philippines

    151 - 200

    See All Locations (2)
    View Profile
  • Staff Domain Inc. Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    250 - 999
    Pasig, Philippines

    Services provided

    10% Customer Service Outsourcing
    19% Back Office Outsourcing
    10% Accounting +19
    10% Finance & Accounting Outsourcing (FAO)
    5% E-Commerce Development
    5% Interior Design
    5% Pay Per Click
    5% Search Engine Optimization
    5% Social Media Marketing
    2% Affiliate Marketing
    2% Cloud Consulting & SI
    2% Digital Strategy
    2% Graphic Design
    2% HR Consulting
    2% IT Managed Services
    2% IT Staff Augmentation
    2% IT Strategy Consulting
    2% Mobile App Development
    2% Other Design
    2% Product Design
    2% Web Design
    2% Web Development

    Focus Areas

    50% Email Support Services
    50% Chat Support Services

    Staff Domain Inc. Is a Back Office Outsourcing company. They offer Back Office Outsourcing and Accounting and were established in 2017.

    Read more
    View Profile
  • Asia Premier One Source Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Makati, Philippines

    Services provided

    45% Customer Service Outsourcing
    32% Call Center Services
    18% Back Office Outsourcing +1
    5% Transcription

    Focus Areas

    13% Email Support Services
    37% Order Processing & Taking
    37% Phone Support Services +1
    13% Chat Support Services

    Asia Premier One Source is a Customer Service Outsourcing company. Based in Makati, Philippines and Taguig, Philippines, the company offers Customer Service Outsourcing and Call Center Services.

    Read more
    View Profile
  • TAP Virtual Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Quezon City, Philippines

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Recruitment Process Outsourcing +3
    20% Social Media Marketing
    10% Business Consulting
    10% HR Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    TAP Virtual Solutions is a social media marketing firm. The midsize Quezon City, Philippines-based team provides Social Media Marketing and Back Office Outsourcing. The company was launched in 2023.

    Read more
    View Profile
  • Tactical Business Services -Global Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    50 - 249
    Pasig, Philippines

    Services provided

    44% Customer Service Outsourcing
    16% Call Center Services
    15% HR Consulting +2
    15% Transcription
    10% Sales Outsourcing

    Focus Areas

    80% Email Support Services
    20% Phone Support Services

    Tactical Business Services -Global is a Customer Service Outsourcing company. Founded in 2004, the team specializes in Customer Service Outsourcing and Call Center Services.

    Read more
    View Profile
  • Strategic Networks Inc. Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    50 - 249
    Muntinlupa, Philippines

    Services provided

    15% Customer Service Outsourcing
    20% Executive Search
    20% IT Managed Services +3
    20% IT Staff Augmentation
    15% Staffing
    10% Back Office Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Strategic Networks Inc. Is a midsize IT managed services company. Established in 2001, the team provides IT managed services and IT staff augmentation.

    Read more
    View Profile
  • WinSolutions Corporation Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Pasig, Philippines

    Services provided

    25% Customer Service Outsourcing
    25% Call Center Services
    25% Sales Outsourcing +1
    25% Staffing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Call center WinSolutions Corporation focuses on Call Center Services and Customer Service Outsourcing. They were founded in 2014.

    Read more
    View Profile
  • WAGMI Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Makati, Philippines

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +2
    20% HR Outsourcing
    20% Recruitment Process Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    WAGMI Solutions, a telephone answering service, is located in Makati, Philippines. They specialize in Call Center Services and Back Office Outsourcing and were established in 2021.

    Read more
    View Profile
  • DCExcel BPO Services Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Parañaque, Philippines

    Services provided

    10% Customer Service Outsourcing
    20% Back Office Outsourcing
    10% Graphic Design +20
    5% Application Management & Support
    5% E-Commerce Development
    5% Email Marketing
    5% IT Staff Augmentation
    5% Other IT Consulting and SI
    5% Print Design
    5% Search Engine Optimization
    5% Social Media Marketing
    5% Web Design
    5% Web Development
    1% Content Marketing
    1% Custom Software Development
    1% ERP Consulting and SI
    1% IT Managed Services
    1% Logo
    1% Mobile App Development
    1% Other Design
    1% Other Digital Marketing
    1% Packaging Design
    1% Transcription

    Focus Areas

    40% Email Support Services
    60% Chat Support Services

    DCExcel BPO Services is a Back Office Outsourcing company. They are located in Parañaque, Philippines. Their team offers Back Office Outsourcing and Graphic Design.

    Read more
    View Profile

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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We evaluate service providers using a structured methodology that combines:

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Helpware CX
2 Boldr.
3 PartnerHero
4 Remote CoWorker
5 Unity Communications
6 Fusion CX
7 Welsend
8 Enshored
9 Booth
10 TDCX
11 Outsourced
12 Penbrothers
13 Satellite Office
14 Catalyst BPX
15 Customer Umbrella

List of the Top 15 Manila Email Support Outsourcing Companies

  1. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Taguig, Philippines

    Ability to deliver

    36.7/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    30% Email Support Services
    40% Other
    View Profile Visit Website
  2. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Pasig, Philippines

    Ability to deliver

    35.4/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    30% Email Support Services
    50% Other
    View Profile Visit Website
  3. PartnerHero Logotype

    PartnerHero

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    Quezon City, Philippines

    Ability to deliver

    35.3/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    40% Email Support Services
    40% Other
    View Profile Visit Website
  4. Remote CoWorker Logotype

    Remote CoWorker

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Taguig, Philippines

    Ability to deliver

    38.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Email Support Services
    90% Other
    View Profile Visit Website
  5. Unity Communications Logotype

    Unity Communications

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Parañaque, Philippines

    Ability to deliver

    38.8/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    20% Email Support Services
    85% Other
    View Profile Visit Website
  6. Fusion CX Logotype

    Fusion CX

    $10,000+
    < $25 / hr
    10,000+
    Pasig, Philippines

    Ability to deliver

    34.2/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    15% Email Support Services
    70% Other
    View Profile Visit Website
  7. Welsend Logotype

    Welsend

    $50,000+
    < $25 / hr
    10,000+
    Taguig, Philippines

    Ability to deliver

    34.1/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    15% Email Support Services
    50% Other
    View Profile Visit Website
  8. Enshored Logotype

    Enshored

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Pasig, Philippines

    Ability to deliver

    31.9/40.0
    16.6/20 Reviews
    6.9/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    22% Email Support Services
    70% Other
    View Profile Visit Website
  9. Booth Logotype

    Booth

    $1,000+
    Undisclosed
    1,000 - 9,999
    Makati, Philippines

    Ability to deliver

    32.1/40.0
    17.2/20 Reviews
    8/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    30% Email Support Services
    80% Other
    View Profile Visit Website
  10. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    Pasig, Philippines

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    40% Email Support Services
    50% Other
    View Profile Visit Website
  11. Outsourced Logotype

    Outsourced

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Quezon City, Philippines

    Ability to deliver

    31.8/40.0
    18.2/20 Reviews
    4.4/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    25% Email Support Services
    85% Other
    View Profile Visit Website
  12. Penbrothers Logotype

    Penbrothers

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Makati, Philippines

    Ability to deliver

    32/40.0
    16.4/20 Reviews
    7.2/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Email Support Services
    90% Other
    View Profile Visit Website
  13. Satellite Office Logotype

    Satellite Office

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Taguig, Philippines

    Ability to deliver

    31.8/40.0
    15/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    30% Email Support Services
    90% Other
    View Profile Visit Website
  14. Catalyst BPX Logotype

    Catalyst BPX

    $5,000+
    < $25 / hr
    50 - 249
    Taguig, Philippines

    Ability to deliver

    31.3/40.0
    16.4/20 Reviews
    9.2/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    30% Email Support Services
    85% Other
    View Profile Visit Website
  15. Customer Umbrella Logotype

    Customer Umbrella

    $1,000+
    < $25 / hr
    250 - 999
    Pasay, Philippines

    Ability to deliver

    28/40.0
    17/20 Reviews
    6.1/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    30% Email Support Services
    85% Other
    View Profile Visit Website
  16. vlbpo cx Logotype

    vlbpo cx

    $5,000+
    < $25 / hr
    50 - 249
    Caloocan, Philippines

    Ability to deliver

    26.7/40.0
    16.6/20 Reviews
    4.6/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    25% Email Support Services
    55% Other
    View Profile Visit Website
  17. Staffwiz LLC Logotype

    Staffwiz LLC

    $1,000+
    < $25 / hr
    10 - 49
    Makati, Philippines

    Ability to deliver

    30/40.0
    16/20 Reviews
    8.1/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    25% Email Support Services
    85% Other
    View Profile Visit Website
  18. Reliasourcing Inc Logotype

    Reliasourcing Inc

    Undisclosed
    Undisclosed
    250 - 999
    Manila, Philippines

    Ability to deliver

    21.1/40.0
    15.6/20 Reviews
    0.9/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    25% Email Support Services
    60% Other
    View Profile Visit Website
  19. STAFFVIRTUAL Logotype

    STAFFVIRTUAL

    $1,000+
    < $25 / hr
    250 - 999
    Mandaluyong City, Philippines

    Ability to deliver

    23.7/40.0
    16.6/20 Reviews
    0/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    50% Email Support Services
    90% Other
    View Profile Visit Website
  20. Magellan Solutions Outsourcing Inc Logotype

    Magellan Solutions Outsourcing Inc

    $10,000+
    < $25 / hr
    250 - 999
    Mandaluyong, Philippines

    Ability to deliver

    20.5/40.0
    14.6/20 Reviews
    0/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    13% Email Support Services
    75% Other
    View Profile Visit Website
  21. Concert 8 Solutions Inc. Logotype

    Concert 8 Solutions Inc.

    Undisclosed
    Undisclosed
    50 - 249
    Makati, Philippines

    Ability to deliver

    19.3/40.0
    11.6/20 Reviews
    2.4/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    65% Customer Service Outsourcing
    10% Email Support Services
    35% Other
    View Profile Visit Website
  22. Centro Logotype

    Centro

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Mandaluyong, Philippines

    Ability to deliver

    10.5/40.0
    0/20 Reviews
    4.8/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    25% Email Support Services
    85% Other
    View Profile Visit Website
  23. TSA Group Logotype

    TSA Group

    $250,000+
    $25 - $49 / hr
    1,000 - 9,999
    Pasay, Philippines

    Ability to deliver

    6.4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6.4/10 Market Presence

    Service focus

    65% Customer Service Outsourcing
    80% Email Support Services
    35% Other
    View Profile Visit Website
  24. Everise Logotype

    Everise

    $250,000+
    Undisclosed
    10,000+
    Taguig, Philippines

    Ability to deliver

    9.3/40.0
    0/20 Reviews
    1.2/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    30% Email Support Services
    90% Other
    View Profile Visit Website
  25. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Pasay, Philippines

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    33% Customer Service Outsourcing
    15% Email Support Services
    67% Other
    View Profile Visit Website
  26. VXI Global Solutions Inc. Logotype

    VXI Global Solutions Inc.

    $25,000+
    < $25 / hr
    10,000+
    Makati, Philippines

    Ability to deliver

    8.7/40.0
    0/20 Reviews
    3/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    10% Email Support Services
    55% Other
    View Profile Visit Website
  27. Premier NX Logotype

    Premier NX

    $25,000+
    Undisclosed
    1,000 - 9,999
    Quezon City, Philippines

    Ability to deliver

    9.1/40.0
    0/20 Reviews
    4.2/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Email Support Services
    90% Other
    View Profile Visit Website
  28. Intelassist Logotype

    Intelassist

    $250,000+
    < $25 / hr
    1,000 - 9,999
    Quezon City, Philippines

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    30% Email Support Services
    70% Other
    View Profile Visit Website
  29. Equicom Services, Inc. Logotype

    Equicom Services, Inc.

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Manila, Philippines

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    35% Email Support Services
    50% Other
    View Profile Visit Website
  30. KMC Solutions Logotype

    KMC Solutions

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Taguig, Philippines

    Ability to deliver

    8.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Email Support Services
    90% Other
    View Profile Visit Website

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