Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$10,000+$25 - $49 / hr2 - 9
Services provided
BIGPSYS Agency is a Digital Strategy company. They focus on Digital Strategy and CRM consulting and SI and were founded in 2025. The firm is based in Créteil, France and Tunis, Tunisia.
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$5,000+$25 - $49 / hr10 - 49Rajkot, India
Services provided
TechFirst ERP Private Limited is a Rajkot, India-based ERP consulting and SI company. The team focuses on ERP consulting and SI and Custom Software Development.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$25,000+$150 - $199 / hr2 - 9
Services provided
Hivea is a data analytics company. The firm is headquartered in Los Angeles, California. Their services include BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosedFreelancer
Services provided
Established in 2017, Abhikesh Kumar Giri is a web design company. The team provides Web Design and UX/UI Design.
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$1,000+$25 - $49 / hrFreelancer
Services provided
Haya Asif is a SEO agency founded in 2024. The company focuses on Search Engine Optimization and Web Design, and is small.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
Devcansol Private Limited is a Chennai, India-based SEO services firm. They focus on Search Engine Optimization and IT managed services.
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$1,000+< $25 / hr2 - 9
Services provided
Maptrixx is a small Muzaffarnagar, India-based IT managed services company. The team offers IT managed services and Custom Software Development.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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Undisclosed$100 - $149 / hr2 - 9Tysons, VA
Services provided
Mivarii Consulting is an ERP consulting and SI company. The company is headquartered in Tysons, Virginia. Their services include ERP consulting and SI and IT staff augmentation.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Adyapragnya Technologies, an ERP consulting and SI company, is located in Bengaluru, India. They provide ERP consulting and SI and IT staff augmentation.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$1,000+$25 - $49 / hr10 - 49
Services provided
BuzzPixl is a web design agency. They specialize in Web Design and CRM consulting and SI and were launched in 2015.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Axeleroo is an ERP consulting and SI company. Their small team is in Salmiya, Kuwait. Their services include ERP consulting and SI and Custom Software Development.
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Undisclosed$100 - $149 / hr50 - 249
Services provided
Klevtech is a web design agency. Their midsize team is headquartered in Nottingham, England. Their services include Web Design and IT managed services.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Founded in 2024, AA Softechs is a small Karachi, Pakistan-based social media marketing firm. Their services include Social Media Marketing and Search Engine Optimization.
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$10,000+$25 - $49 / hr10 - 49
Services provided
Squad 3 IT is an IT managed services company. Launched in 2022, the team offers IT managed services and Custom Software Development.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Hashstruct is a small branding agency launched in 2012. Their team specializes in Branding and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Mountain View, CA
Services provided
Sonify is a small IT managed services company headquartered in Mountain View, California. The team specializes in IT managed services and Call Center Services.
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$25,000+$100 - $149 / hr10 - 49
Services provided
NextGen Coding Company is an user experience agency. Established in 2023, the agency provides UX/UI Design and IT managed services.
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Undisclosed$50 - $99 / hr2 - 9
Services provided
HubiQ, a CRM consulting and SI company, was established in 2024. Located in Riyadh, Saudi Arabia and Amman, Jordan, the team offers CRM consulting and SI and Marketing Strategy.
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$1,000+$50 - $99 / hrFreelancer
Services provided
Mutewind Digital is an IT managed services company. The Hatfield, Pennsylvania-based company was founded in 2024. Their services include IT managed services and Web Development.
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$1,000+$25 - $49 / hrFreelancer
Services provided
Established in 2024, TECHACADEMI is a small web design agency. Their services include Web Design and UX/UI Design.
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Undisclosed$50 - $99 / hrFreelancer
Services provided
Kthus designs is a branding firm. Located in Centennial, Colorado, their team focuses on Branding and Conversion Optimization.
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UndisclosedUndisclosed2 - 9
Services provided
GenerationAI is a Generative AI company headquartered in Manchester, England. The team offers Generative AI and Artificial Intelligence.
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$1,000+< $25 / hr2 - 9Muscat, Oman
Services provided
Headquartered in Islamabad, Pakistan and Muscat, Oman, Techbeel is an IT managed services company. Their services include IT managed services and Web Development.
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$5,000+Undisclosed10 - 49
Services provided
Founded in 2024, Hexigon Technology is an UX company. Their services include UX/UI Design and CRM consulting and SI.
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$1,000+$100 - $149 / hrFreelancerAhmedabad, India
Services provided
Gaurav Parmar is a cloud consulting & SI company. Their small team of employees is based in Ahmedabad, India. Their team specializes in cloud consulting & SI and Custom Software Development.
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$1,000+< $25 / hr2 - 9Bhavnagar, India
Services provided
ROI Augmenter is a social media marketing agency. Launched in 2024, the firm focuses on Social Media Marketing and CRM consulting and SI.
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$5,000+$25 - $49 / hr10 - 49
Services provided
AnavClouds Analytics.ai is a Generative AI company. Located in Jaipur, India, their team offers Generative AI and Artificial Intelligence.
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$1,000+$25 - $49 / hr10 - 49Chennai, India
Services provided
ERP consulting and SI company Arctic Turns Solutions Private Limited was launched in 2023. The team focuses on ERP consulting and SI.
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$1,000+< $25 / hr50 - 249
Services provided
Established in 2016, Vertical Minds is a midsize Lewes, Delaware-based Content Moderation Services company. Their team offers Content Moderation Services and BI & big data consulting & SI.
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$1,000+$50 - $99 / hr10 - 49Nottingham, England
Services provided
Gainkode is a CRM consulting and SI company. The team specializes in CRM consulting and SI and Custom Software Development, and the company is based in Nottingham, England.
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Undisclosed< $25 / hr2 - 9
Services provided
CRM consulting and SI company TechEunovate is located in Rajkot, India. They provide CRM consulting and SI and Custom Software Development.
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$25,000+$25 - $49 / hr50 - 249New Delhi, India
Services provided
AventIQ is an IT managed services company launched in 2022. The midsize team offers IT managed services and IT staff augmentation.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Founded in 2021, The InHouse marketers, a small SEO company, is located in London, England and Delhi, India. Their services include Search Engine Optimization and Pay Per Click.
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$5,000+< $25 / hr50 - 249
Services provided
Kanzen Consulting Services is an IT managed services company. Their midsize team is located in Pune, India and offers IT managed services and IT staff augmentation. The agency was founded in 2021.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
Services provided
Website development company RixtySoft was founded in 2020. The team offers Web Development and BI & big data consulting & SI and is in Lahore, Pakistan.
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$25,000+< $25 / hr50 - 249
Services provided
MFSYS Technologies is a midsize IT managed services company established in 2014. Their team specializes in IT managed services and Custom Software Development.
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UndisclosedUndisclosed10 - 49
Services provided
Global Research Trends, an Advertising company, was launched in 2023. The team provides Advertising and Branding and is based in Lahore, Pakistan.
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UndisclosedUndisclosed10 - 49
Services provided
Founded in 2022, Microtalk Philippines, Inc. Is an IT managed services company. The company focuses on IT managed services and Business Consulting, and is small.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Nests InfoTech, a Digital Strategy company, was founded in 2025. The company offers Digital Strategy and CRM consulting and SI, and is small.
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$1,000+< $25 / hr2 - 9
Services provided
ERP consulting and SI company Crudops Creative was launched in 2022. The firm offers ERP consulting and SI and Custom Software Development, and is small.
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$5,000+$50 - $99 / hr50 - 249
Services provided
Upda Technologies, an UX agency, was established in 2013. The agency specializes in UX/UI Design and ERP consulting and SI, and is midsize.
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$10,000+Undisclosed2 - 9
Services provided
SYSDK Inc is a Blockchain company. The St. Petersburg, Florida-based agency was established in 2023. Their services include Blockchain and other IT consulting and SI.
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Undisclosed$25 - $49 / hrFreelancer
Services provided
George Starling is a Market Research company. Located in Algoz, Portugal, their small team provides Market Research and Marketing Strategy. The company was launched in 2019.
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UndisclosedUndisclosed50 - 249Chennai, India
Services provided
Ideassion Institute For Talent Transformation, a Corporate Training & Coaching company, was founded in 2022. The midsize team offers Corporate Training & Coaching and Marketing Strategy.
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$1,000+< $25 / hr2 - 9
Services provided
Stratify Holdings, Inc., a data analytics company, was established in 2024. The team specializes in BI & big data consulting & SI and Custom Software Development.
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$1,000+< $25 / hr2 - 9New York, NY
Services provided
Usama Web Solution, a Conversion Optimization company, was founded in 2020. The team provides Conversion Optimization and Search Engine Optimization.
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$1,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
Ethqan Technologies Private Limited, a branding firm, is based in Trivandrum, India and Dubai, United Arab Emirates. They offer Branding and Web Design.
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$10,000+$50 - $99 / hr10 - 49
Services provided
3DVisual Studio is an Architectural Design company. The Harju maakond, Estonia-based company was founded in 2021. Their team focuses on Architectural Design and IT managed services.
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Undisclosed$25 - $49 / hrFreelancerNew Mirpur City, Pakistan
Services provided
Viralvest is a small New Mirpur City, Pakistan-based IT strategy consulting company. The team specializes in IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed2 - 9Raleigh, NC
Services provided
BJC Media is a SEO services firm. The Raleigh, North Carolina-based company provides Search Engine Optimization and Pay Per Click.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.