Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+< $25 / hr2 - 9
Services provided
Infapp Business Solution is a website development firm launched in 2020. The team provides Web Development and Mobile App Development.
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$1,000+$100 - $149 / hr50 - 249Tampa, FL
Services provided
Founded in 2002, Aurasius Inc is a midsize IT managed services and IT staff augmentation company based in Tampa, Florida. Their team offers IT managed services and IT staff augmentation.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$5,000+$50 - $99 / hr10 - 49Siliguri, India
Services provided
Topfin Global is a Market Research company located in Siliguri, India. They provide Market Research and IT managed services.
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$1,000+$50 - $99 / hr10 - 49
Services provided
UX design company bHive was established in 2021. Based in , the team provides UX/UI Design and BI & big data consulting & SI.
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$10,000+$50 - $99 / hr2 - 9Amstelveen, Netherlands
Services provided
Crux Digits B.V. Is a small data analytics company. They specialize in BI & big data consulting & SI and Artificial Intelligence and were established in 2022.
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$5,000+$100 - $149 / hr2 - 9Toronto, Canada
Services provided
Established in 2024, ACR Digital is a CRM consulting and SI company. Located in Toronto, Canada, the team offers CRM consulting and SI and Email Marketing.
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$1,000+< $25 / hrFreelancerAnkara, Türkiye
Services provided
Speculum Analytics is a software development firm founded in 2024. The small team offers Custom Software Development and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$5,000+$200 - $300 / hr2 - 9Sugar Hill, GA
Services provided
DiveTeam is a Marketing Strategy company. Established in 2024, the agency is located in Sugar Hill, Georgia. Their team provides Marketing Strategy and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Évora, Portugal
Services provided
Founded in 2023, RankingPT is a social media marketing company. Their team focuses on Social Media Marketing and Search Engine Optimization.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$1,000+< $25 / hr2 - 9
Services provided
Syntaxroot is a web design agency headquartered in. Established in 2019, the team provides Web Design and IT managed services.
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$1,000+< $25 / hr10 - 49
Services provided
Sparkgen Technology, a social media marketing company, was launched in 2024. The agency provides Social Media Marketing and Pay Per Click.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Anyity is a software development firm launched in 2018. The agency focuses on Custom Software Development and CRM consulting and SI.
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$1,000+< $25 / hr10 - 49Gurugram, India
Services provided
In Gurugram, India, Macro Encoder Software Pvt Ltd is a CRM consulting and SI company. They offer CRM consulting and SI and Custom Software Development.
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UndisclosedUndisclosedFreelancerSouth Yarra, Australia
Services provided
Founded in 2007, Sutton IT Management, a small IT managed services company, is based in South Yarra, Australia. Their team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Stanstead Abbotts, England
Services provided
Integrated Network Cabling is an other IT consulting and SI company. They are in Stanstead Abbotts, England and have small team of experts. Their services include other IT consulting and SI.
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Undisclosed< $25 / hr10 - 49Surat, India
Services provided
ImagiDot, a PR company, is based in Surat, India. They specialize in Public Relations and Search Engine Optimization and were launched in 2022.
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UndisclosedUndisclosed50 - 249Lewes, DE
Services provided
Founded in 2023, Texve is a CRM consulting and SI company. The midsize team provides CRM consulting and SI and Mobile App Development.
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$10,000+$50 - $99 / hr2 - 9
Services provided
Business intelligence company Upp Agency offers BI & big data consulting & SI and Custom Software Development. They are in Zagreb, Croatia.
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$1,000+$25 - $49 / hr10 - 49Victoria, Canada
Services provided
It Key Nexus, a web design company, is headquartered in Victoria, Canada and Hyderabad, Pakistan. Founded in 2018, the team specializes in Web Design and UX/UI Design.
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$5,000+$25 - $49 / hr10 - 49Chișinău, Moldova
Services provided
Adhunt.io is a Digital Strategy company founded in 2020. The firm offers Digital Strategy and Social Media Marketing, and is small.
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$1,000+$100 - $149 / hr2 - 9Lisboa, Portugal
Services provided
UX design agency Middleton Media was established in 2023. In Lisboa, Portugal, the team specializes in UX/UI Design and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Paarl, South Africa
Services provided
Aquawave Web Design is a Paarl, South Africa-based social media marketing firm. Founded in 2024, the team offers Social Media Marketing and Email Marketing.
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$1,000+$100 - $149 / hr2 - 9Boise, ID
Services provided
MarketK12 is a web design company. Their team is in Boise, Idaho. The firm provides Web Design and Logo.
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$10,000+$25 - $49 / hr2 - 9
Services provided
OptystriveAI is an UX company. They focus on UX/UI Design and BI & big data consulting & SI and were launched in 2023. The firm is located in Buffalo Grove, Illinois and Hyderabad, India.
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$1,000+$50 - $99 / hr10 - 49Southlake, TX
Services provided
DWP Medical is a Back Office Outsourcing company launched in 2023. The company provides Back Office Outsourcing and BI & big data consulting & SI, and is small.
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UndisclosedUndisclosed50 - 249Saint Paul, MN
Services provided
CRM Services, a CRM consulting and SI company, was established in 2024. The midsize team focuses on CRM consulting and SI and Blockchain.
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UndisclosedUndisclosed10 - 49
Services provided
IT managed services company Help Email Setup was launched in 2016. The small team focuses on IT managed services.
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$5,000+$50 - $99 / hr50 - 249Frimley, England
Services provided
Established in 2015, Phrism Solutions is a HR Consulting company. Their team focuses on HR Consulting and Business Consulting.
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$25,000+$50 - $99 / hr50 - 249Agartala, India
Services provided
XLayer Technologies is an ERP consulting and SI company. Their team is in Agartala, India. The company specializes in ERP consulting and SI and Web Development.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Established in 2019, Webknot Technologies Pvt Ltd, a midsize UX agency, is headquartered in Bengaluru, India. Their services include UX/UI Design and IT managed services.
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UndisclosedUndisclosed2 - 9Newport, Wales
Services provided
Kooky LAB is a small Newport, Wales-based branding firm. The team focuses on Branding and Content Marketing.
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$1,000+$100 - $149 / hr10 - 49Noida, India
Services provided
Modgenics technology solution private limited is an IT managed services company. They were founded in 2019 and focus on IT managed services and Mobile App Development.
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UndisclosedUndisclosed2 - 9
Services provided
Launched in 2015, sai computer is a small greter noida, India-based IT managed services company. Their team focuses on IT managed services.
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$25,000+$25 - $49 / hr10 - 49
Services provided
Data District is a small Washington, District of Columbia-based Engineering company. The team focuses on Engineering and BI & big data consulting & SI.
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$1,000+$100 - $149 / hr2 - 9
Services provided
Demand Product Marketing is a Market Research company. The team offers Market Research and Marketing Strategy and is based in Liberty, Missouri.
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UndisclosedUndisclosed10 - 49Southbank, Australia
Services provided
Otto Digital is a branding agency located in Southbank, Australia. Founded in 2024, the team focuses on Branding and Social Media Marketing.
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$100,000+$200 - $300 / hr1,000 - 9,999
Services provided
Large software development company DAKLET GROUP, is headquartered in Odesa, Ukraine. The team provides Custom Software Development and IT managed services.
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$1,000+< $25 / hr50 - 249
Services provided
Streamlinerz is an answering service. The Dubai, United Arab Emirates-based firm was established in 2024. Their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed2 - 9
Services provided
Talaas.io, an IT staff augmentation company, is based in Maribor, Slovenia. Founded in 2019, the team provides IT staff augmentation and other IT consulting and SI.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Barra Advisory Group is a Business Consulting company. The small Abidjan, Côte d'Ivoire-based team provides Business Consulting and ERP consulting and SI. The firm was launched in 2018.
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UndisclosedUndisclosed50 - 249Princeton, NJ
Services provided
Solvable Creations, a midsize Marketing Strategy company, is located in Princeton, New Jersey and Chennai, India. The team specializes in Marketing Strategy and Social Media Marketing.
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$1,000+$100 - $149 / hr10 - 49San Antonio, TX
Services provided
Jet Data Recovery, an IT managed services company, is headquartered in San Antonio, Texas. They provide IT managed services and were founded in 2002.
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UndisclosedUndisclosed10 - 49
Services provided
Established in 2020, Somma Digital Agency is a small branding firm headquartered in Birmingham, Australia. Their team focuses on Branding and Social Media Marketing.
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$10,000+$150 - $199 / hr10 - 49Ruislip, England
Services provided
Pi9 is an Enterprise App Modernization company located in Ruislip, England and Bartlett, Illinois. They provide Enterprise App Modernization and BI & big data consulting & SI and were founded in
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$1,000+< $25 / hrFreelancer
Services provided
Web design agency TechOva IT Solutions was established in 2023. The team specializes in Web Design and Graphic Design.
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UndisclosedUndisclosed10 - 49Pune, India
Services provided
Launched in 2023, Viral Marketing Trends is a social media marketing firm. The firm offers Social Media Marketing and Search Engine Optimization, and is small.
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$1,000+$25 - $49 / hr50 - 249Roha Ashtami, India
Services provided
Website Designer 24, a web design company, is in Roha Ashtami, India. Their services include Web Design and Custom Software Development.
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$1,000+< $25 / hr50 - 249
Services provided
Contact Source is a Back Office Outsourcing company. They are based in Taguig, Philippines and have midsize team. They specialize in Back Office Outsourcing and Call Center Services.
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$5,000+$50 - $99 / hr2 - 9
Services provided
KPI-BOARD - Dashboards for business owners in Microsoft Power BI, a data analytics company, is based in Kyiv, Ukraine. The team offers BI & big data consulting & SI and Business Consulting.
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$5,000+$50 - $99 / hrFreelancer
Services provided
Based in London, England, Serenitech Ltd is an artificial intelligence company. Their services include Artificial Intelligence and IT strategy consulting.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.