Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed50 - 249Hindley, England
Services provided
Oltec Group, a midsize Commercial Property Management company, is headquartered in Hindley, England. The team focuses on Commercial Property Management and Cybersecurity.
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$5,000+$50 - $99 / hr10 - 49Chennai, India
Services provided
Business intelligence company DYNASK SOLUTIONS was launched in 2024. The team offers BI & big data consulting & SI and Custom Software Development and is based in Chennai, India and Chennai, India.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$1,000+$150 - $199 / hr2 - 9
Services provided
FactRex, Inc. Is a Market Research and big data analytics company in New York, New York. They offer Market Research and BI & big data consulting & SI and were established in 2023.
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Undisclosed< $25 / hrFreelancerNoida, India
Services provided
Marketing Strategy company Elvio Technology was founded in 2024. In Noida, India, the team specializes in Marketing Strategy and Business Consulting.
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$5,000+Undisclosed2 - 9Lutz, FL
Services provided
SEO agency ClarityNorth was founded in 2024. The firm offers Search Engine Optimization and Pay Per Click.
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$10,000+$25 - $49 / hr2 - 9Beograd, Serbia
Services provided
QualityAssert is an Application Testing company located in Beograd, Serbia and Subotica, Serbia. Their services include Application Testing and IT managed services.
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$5,000+$150 - $199 / hr2 - 9Pyrmont, Australia
Services provided
Black Sails is an e-commerce development company. Established in 2023, the agency is headquartered in Pyrmont, Australia. Their team provides E-Commerce Development and CRM consulting and SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$1,000+< $25 / hr10 - 49Noida, India
Services provided
GO ACCELERIX PRIVATE LIMITED, an ERP consulting and SI company, was established in 2024. The company focuses on ERP consulting and SI and Custom Software Development, and is small.
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UndisclosedUndisclosed50 - 249Hyderabad, India
Services provided
DigitiseandGrow is an Advertising company. Their midsize team of employees is based in Hyderabad, India. Their team specializes in Advertising and Branding.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$1,000+$50 - $99 / hr2 - 9São José dos Campos, Brazil
Services provided
Agência by Skull | SEO, Google Ads e Criação de sites is a branding firm. Their small team is based in São José dos Campos, Brazil. Their services include Branding and Search Engine
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UndisclosedUndisclosed10 - 49Tampa, FL
Services provided
Frictionless Hosting, an IT managed services company, is located in Tampa, Florida. The team offers IT managed services.
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$1,000+$50 - $99 / hr50 - 249
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Corsys Limited is a Houston, Texas, Texas-based social media marketing agency. Launched in 2019, the team offers Social Media Marketing and Mobile & App Marketing.
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$1,000+< $25 / hr250 - 999
Services provided
Web design agency Arigemi specializes in Web Design and Graphic Design. They were launched in 2019.
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$10,000+$100 - $149 / hr2 - 9Köln, Germany
Services provided
2pi IT Solutions GmbH, a data analytics company, was established in 2021. The team focuses on BI & big data consulting & SI and IT staff augmentation and is located in Köln, Germany.
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Undisclosed$25 - $49 / hrFreelancerLahore, Pakistan
Services provided
Founded in 2022, ElanceMind is a CRM consulting and SI company. Their services include CRM consulting and SI and Social Media Marketing.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Agera Consultants is a SEO company. The Visakhapatnam, India-based agency specializes in Search Engine Optimization and BI & big data consulting & SI.
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$25,000+$150 - $199 / hr50 - 249St Kilda, Australia
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ISystemz is a software development firm. The St Kilda, Australia-based team specializes in Custom Software Development and ERP consulting and SI.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Founded in 2024, Catalytics Automation is a CRM consulting and SI company. Their team offers CRM consulting and SI and Business Consulting.
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$10,000+$25 - $49 / hr2 - 9Nashik, India
Services provided
Readbit Tech Solution is a CRM consulting and SI company. Launched in 2023, the firm specializes in CRM consulting and SI and Accounting.
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UndisclosedUndisclosed50 - 249Minnetonka, MN
Services provided
User experience design company Ambient Consulting specializes in UX/UI Design and BI & big data consulting & SI. They are headquartered in Minnetonka, Minnesota.
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$5,000+< $25 / hrFreelancer
Services provided
Headquartered in Durban, South Africa, Swift Spark Media is a small Digital Strategy company. Their services include Digital Strategy and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Tirana, Albania
Services provided
Vigan Solutions, a Direct Marketing company, was launched in 2017. The team specializes in Direct Marketing and CRM consulting and SI.
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$1,000+< $25 / hr2 - 9Kaunas, Lithuania
Services provided
Outria, a big data company, is located in Kaunas, Lithuania. The team specializes in BI & big data consulting & SI.
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UndisclosedUndisclosedFreelancerSt. Louis, MO
Services provided
Launched in 2016, It's Not About The Cell LLC is an IT strategy consulting company. Located in St. Louis, Missouri, the team provides IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosedFreelancer
Services provided
Illustris, LLC, a big data company, was established in 2006. The small team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosedFreelancerFenton, MO
Services provided
Talos Software Solutions, a business intelligence company, is located in Fenton, Missouri. Established in 2021, the team focuses on BI & big data consulting & SI and cloud consulting & SI.
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$10,000+$25 - $49 / hr10 - 49Carlsbad, CA
Services provided
MarraData is a big data analytics company founded in 2015. The firm specializes in BI & big data consulting & SI and Artificial Intelligence.
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$5,000+$25 - $49 / hr10 - 49
Services provided
AnyDev J.S.C is a CRM consulting and SI company established in 2014. The team focuses on CRM consulting and SI and Custom Software Development.
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$5,000+< $25 / hr10 - 49
Services provided
The Negocio Solutions is an ERP consulting and SI company. Based in Karachi, Pakistan and Karachi, Pakistan, their small team focuses on ERP consulting and SI. The firm was launched in 2018.
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$1,000+< $25 / hr10 - 49
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NopExperts - NopCommerce Development Company, an e-commerce development company, specialize in E-Commerce Development and ERP consulting and SI. They were founded in 2016.
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$1,000+$100 - $149 / hrFreelancer
Services provided
Marketing Strategy company Seedli is in Valencia, Spain. They focus on Marketing Strategy and Fractional CMO Services.
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$1,000+$300+ / hr10 - 49
Services provided
EIT-HUB is an ERP consulting and SI company established in 2023. The team provides ERP consulting and SI and is located in Cairo, Egypt.
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UndisclosedUndisclosedFreelancerOrlando, FL
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CRM consulting and SI company Jeffrey Bosworth provides CRM consulting and SI and Fractional CMO Services. They were established in 2008.
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$5,000+Undisclosed2 - 9Toronto, Canada
Services provided
DataTale is a small big data company located in Toronto, Canada. Their services include BI & big data consulting & SI.
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$1,000+< $25 / hr2 - 9Trece Martires, Philippines
Services provided
Webz Beyond, a small social media marketing firm, is in Trece Martires, Philippines. The team provides Social Media Marketing and Search Engine Optimization.
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$5,000+$100 - $149 / hr50 - 249
Services provided
Digital Strategy company Alphlon Professional Services was established in 2015. The firm specializes in Digital Strategy and Social Media Marketing.
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$1,000+$200 - $300 / hr250 - 999
Services provided
Custom software development firm Infiflex Technologies was launched in 2007. The team offers Custom Software Development and Web Development and is in Chakpachuria, India.
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$100,000+$300+ / hr10,000+San Francisco, CA
Services provided
Established in 1999, SalesForsaas is a Data Annotation Services company. Their services include Data Annotation Services and CRM consulting and SI.
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$1,000+< $25 / hr50 - 249Bellingham, WA
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Anie Consultant Inc. Is a Digital Strategy company established in 2012. The agency focuses on Digital Strategy and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9
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Computer Engineering company Fixolive offers Computer Engineering and IT managed services. They are in New York, New York and New York, New York.
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$50,000+$25 - $49 / hr2 - 9Old Bridge, NJ
Services provided
Histroke 340B Program Audit & Reporting Solution, a custom software development firm, was established in 2022. They focuses on Custom Software Development and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr2 - 9
Services provided
IT managed services company Cloudsys Network was established in 2018. The firm focuses on IT managed services and Web Development, and is small.
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UndisclosedUndisclosed2 - 9Marbella, Spain
Services provided
Small CRM consulting and SI company Vestal Hub, is headquartered in Marbella, Spain. The team offers CRM consulting and SI.
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UndisclosedUndisclosed10 - 49
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Almare LLC, a social media marketing agency, was founded in 2014. The company provides Social Media Marketing and IT managed services, and is small.
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UndisclosedUndisclosedFreelancerBarnham, England
Services provided
Reweb is a website development company. The Barnham, England-based firm offers Web Development and IT managed services.
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$1,000+$25 - $49 / hr10 - 49Bengaluru, India
Services provided
Software development firm BMGT SOLUTIONS PRIVATE LIMITED is located in Bengaluru, India. Their services include Custom Software Development and Branding.
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$10,000+$50 - $99 / hrFreelancer
Services provided
Timztos Solutions , an IT strategy consulting company, is headquartered in City of London, England. Launched in 2012, the team specializes in IT strategy consulting and Application Testing.
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UndisclosedUndisclosed50 - 249Rockville, MD
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Acquired Data Solutions, Inc. Is an Application Testing company established in 1997. Their team specializes in Application Testing and Cybersecurity.
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UndisclosedUndisclosed50 - 249
Services provided
FM Consults is a web development company. The midsize -based team specializes in Web Development and Other Application Development. The agency was founded in 2010.
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$5,000+$25 - $49 / hr2 - 9Dubai, United Arab Emirates
Services provided
Founded in 2023, The AMP Labs is a small ERP consulting and SI company. Their services include ERP consulting and SI and Custom Software Development.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.