Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed50 - 249Los Angeles, CA
Services provided
LA Web Experts, a midsize web design agency, is in Los Angeles, California. Their services include Web Design and Graphic Design.
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$1,000+$25 - $49 / hr2 - 9Knoxville, TN
Services provided
930Tech is a social media marketing agency. Established in 2021, the agency is headquartered in Knoxville, Tennessee. Their team focuses on Social Media Marketing and Email Marketing.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a technology company specializing in AI-driven software development and digital transformation, with notable proficiency in creating custom web applications and enhancing operational efficiency. The reviews reflect an overwhelmingly positive reception, with approximately 100% of clients highlighting Notch's dedication, technical expertise, and effective project management. Clients consistently praise their collaborative approach and ability to integrate seamlessly with internal teams.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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Undisclosed$100 - $149 / hr2 - 9Surrey, Canada
Services provided
Raxxos Technology Inc. Is an IT managed services company. They offer IT managed services and are in Surrey, Canada.
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$10,000+$50 - $99 / hr2 - 9
Services provided
Founded in 2020, maxlab.io, a small IT managed services company, is based in Edmonton, Canada. Their services include IT managed services and Custom Software Development.
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$5,000+$25 - $49 / hr10 - 49Gonnet, Argentina
Services provided
Plika, a business intelligence company, is headquartered in Gonnet, Argentina and Buenos Aires, Argentina. Their services include BI & big data consulting & SI and Custom Software Development.
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$5,000+$100 - $149 / hr2 - 9Montréal, Canada
Services provided
Lakhos is a Montréal, Canada-based CRM consulting and SI company. They provide CRM consulting and SI.
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$10,000+< $25 / hr10 - 49Kozhikode, India
Services provided
Posibolt Solutions Pvt Ltd is a small ERP consulting and SI company based in Bengaluru, India and Kozhikode, India. The team provides ERP consulting and SI and Custom Software Development.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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$10,000+< $25 / hr10 - 49Patna, India
Services provided
Fillip Software is an IT managed services and software development firm. Launched in 2013, their team provides IT managed services and Custom Software Development.
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$50,000+$100 - $149 / hr10 - 49Lintgen, Luxembourg
Services provided
Business intelligence company Meaningfy is located in Lintgen, Luxembourg. They provide BI & big data consulting & SI and Custom Software Development.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a specialized Salesforce development company delivering customized solutions in CRM integration and app development. They consistently receive positive feedback for their project management and responsiveness, with 100% of reviews highlighting their expertise in Salesforce and timely delivery. Clients repeatedly commend their practical, solution-oriented approach and efficient communication, making them a reliable partner for Salesforce-related projects.
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Undisclosed$150 - $199 / hr2 - 9Kelkheim (Taunus), Germany
Services provided
Digital Strategy company Auster Digital was established in 1998. The agency specializes in Digital Strategy and Conversion Optimization, and is small.
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$1,000+< $25 / hr10 - 49Kolkata, India
Services provided
Mejora Infotech Pvt. Ltd., a website development firm, was established in 2013. Located in Kolkata, India, the team provides Web Development and CRM consulting and SI.
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$5,000+Undisclosed50 - 249København, Denmark
Services provided
Covizmo, an Engineering company, is headquartered in København, Denmark and L'viv, Ukraine. They provide Engineering and ERP consulting and SI and were launched in 2008.
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UndisclosedUndisclosed10 - 49Bengaluru, India
Services provided
Actify Data Labs, a small business intelligence company, is located in Bengaluru, India. Their services include BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Depew, NY
Services provided
Founded in 2009, Prizm Document & Technology Solutions - Managed IT Services & MFP Company is an IT managed services company. The firm offers IT managed services.
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$10,000+Undisclosed10 - 49
Services provided
METRIC CENTRIC is a Market Research company launched in 2017. The agency provides Market Research and Marketing Strategy.
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$1,000+$25 - $49 / hrFreelancerNaples, FL
Services provided
Absolute Solutions is an IT managed services company. Their small team is headquartered in Naples, Florida and Lahore, Pakistan. Their services include IT managed services and IT staff augmentation.
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$5,000+$50 - $99 / hr50 - 249Singapore, Singapore
Services provided
Founded in 2000, RPI eSOLUTIONS PTE LTD is a midsize software development company. Their team focuses on Custom Software Development and Mobile App Development.
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$25,000+$25 - $49 / hr50 - 249
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Based in Edison, New Jersey, Nalashaa Healthcare Solutions is a software development firm. Launched in 2012, the team provides Custom Software Development and Application Management & Support.
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$1,000+< $25 / hr50 - 249New Delhi, India
Services provided
ECommerce Catalog Solution, a Back Office Outsourcing company, was launched in 2010. The agency specializes in Back Office Outsourcing and Business Consulting.
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$1,000+$25 - $49 / hr50 - 249Mumbai, India
Services provided
Founded in 2018, Grazing Minds is a midsize Mumbai, India-based Corporate Training & Coaching company. Their services include Corporate Training & Coaching and Funding & Investment.
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$1,000+$100 - $149 / hr10 - 49Orlando, FL
Services provided
Narware is a custom software development company. They were founded in 2021 and specialize in Custom Software Development and CRM consulting and SI.
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$10,000+$25 - $49 / hr50 - 249Cluj-Napoca, Romania
Services provided
Sitline is a custom software development firm based in Cluj-Napoca, Romania. The team offers Custom Software Development and Application Testing.
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UndisclosedUndisclosed2 - 9West End, Australia
Services provided
Located in West End, Australia, Your Business Optimised is a CRM consulting and SI company. The team focuses on CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed10 - 49Stuart, FL
Services provided
Orbis One is a Stuart, Florida-based IT managed services company. They specialize in IT managed services and were launched in 2006.
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$1,000+< $25 / hr2 - 9Chennai, India
Services provided
Tech Thulasii is a SEO agency established in 2016. Their team offers Search Engine Optimization and Web Design.
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$5,000+$25 - $49 / hr50 - 249
Services provided
In London, England, Aguila Consulting is a midsize Cybersecurity company. The team focuses on Cybersecurity and Custom Software Development.
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$1,000+$150 - $199 / hr2 - 9Chattanooga, TN
Services provided
Good Team, LLC is a CRM consulting and SI company. Located in Chattanooga, Tennessee, the company was established in 2020. Their services include CRM consulting and SI and Digital Strategy.
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UndisclosedUndisclosed10 - 49Mascot, Australia
Services provided
Virtu is an IT managed services company. Located in Mascot, Australia, their team focuses on IT managed services.
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$1,000+< $25 / hr50 - 249Indore, India
Services provided
Codemeg Soft Solutions, a midsize Mobile & App Marketing company, is in Indore, India. The team offers Mobile & App Marketing and Web Design.
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$5,000+$50 - $99 / hr10 - 49København, Denmark
Services provided
Proteams ApS is a small København, Denmark-based IT staff augmentation company. The team offers IT staff augmentation and Mobile App Development.
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$5,000+Undisclosed10 - 49Fairfax, VA
Services provided
IExcel is an Advertising company established in 2012. The agency specializes in Advertising and Digital Strategy.
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UndisclosedUndisclosed250 - 999Naperville, IL
Services provided
CoreFlex Solutions Inc. Is a CRM consulting and SI company based in Naperville, Illinois and पुणे, India. Launched in 2013, the team focuses on CRM consulting and SI and UX/UI Design.
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$1,000+$100 - $149 / hr50 - 249
Services provided
HybrisWorld is an Advertising company launched in 2016. Their team offers Advertising and Branding.
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Undisclosed$150 - $199 / hr50 - 249Montréal, Canada
Services provided
CRM consulting and SI company Mekanys Inc. Was launched in 2013. The midsize team focuses on CRM consulting and SI and Web Development.
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UndisclosedUndisclosed50 - 249Ajmer, India
Services provided
IBirds Software Services is a CRM consulting and SI company. They were launched in 2008, and their services include CRM consulting and SI and UX/UI Design.
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UndisclosedUndisclosed2 - 9Schaumburg, IL
Services provided
Founded in 2017, Chicago Cloud Group , a small CRM consulting and SI company, is headquartered in Schaumburg, Illinois. Their services include CRM consulting and SI.
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Undisclosed$25 - $49 / hr10 - 49Pune, India
Services provided
Intellify Solutions Pvt. Ltd., a data analytics company, was launched in 2013. The firm focuses on BI & big data consulting & SI and Custom Software Development, and is small.
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UndisclosedUndisclosed10 - 49Sydney, Australia
Services provided
Bricoleur Technologies is a small CRM consulting and SI company established in 2018. Their team specializes in CRM consulting and SI.
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$1,000+$25 - $49 / hr50 - 249Dhaka, Bangladesh
Services provided
Teton Private Ltd. Is an IoT development company. Located in Dhaka, Bangladesh, the agency was established in 2020. Their team offers IoT development and Web Development.
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$1,000+$25 - $49 / hr10 - 49Mumbai, India
Services provided
Kandisa Technologies, Private Limited is a small CRM consulting and SI company founded in 2012. Their team focuses on CRM consulting and SI.
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Undisclosed$100 - $149 / hr2 - 9Carnegie, PA
Services provided
Established in 1996, Answergroup.net, Inc. Is a small Carnegie, Pennsylvania-based IT managed services company. Their team specializes in IT managed services and Web Design.
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UndisclosedUndisclosed50 - 249Navi Mumbai, India
Services provided
Software development firm Gauranga Technologies is located in Navi Mumbai, India and Boronia, Australia. Their services include Custom Software Development and Mobile App Development.
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UndisclosedUndisclosed50 - 249
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ERP consulting and SI company Isourse Technologies was established in 2010. The team focuses on ERP consulting and SI and Application Management & Support and is located in Delhi, India.
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$75,000+$100 - $149 / hr50 - 249Pune, India
Services provided
IMRIEL Technology Solutions Pvt Ltd is a website development company. Headquartered in Vadodara, India and Pune, India, the team focuses on Web Development and IT managed services.
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UndisclosedUndisclosed10 - 49Markham, Canada
Services provided
IT Support Company & Managed Service Provider| TeleGlobal Consulting Group, Inc. Is an IT managed services company. Headquartered in Markham, Canada, the company specializes in IT managed services.
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$5,000+$25 - $49 / hr50 - 249Secunderabad, India
Services provided
Deltacubes Technology is an IT managed services and IT staff augmentation company. They were launched in 2017 and offer IT managed services and IT staff augmentation.
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$5,000+< $25 / hr50 - 249Indore, India
Services provided
Headquartered in Indore, India, Witmates Technologies Pvt Ltd is a custom software development firm. They offer Custom Software Development and Mobile App Development.
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$1,000+$25 - $49 / hr50 - 249Karachi, Pakistan
Services provided
Moxols Complete IT Solutions is a web development firm founded in 2020. The agency specializes in Web Development and Mobile App Development.
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UndisclosedUndisclosed2 - 9
Services provided
Based in London, England, ScrapeIN' is a Market Research company. The team specializes in Market Research and IT managed services.
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$1,000+$200 - $300 / hr2 - 9
Services provided
Founded in 2020, Rhodium Digital is an ERP consulting and SI company. Their services include ERP consulting and SI.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.