Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed2 - 9Oklahoma City, OK
Services provided
Based in Oklahoma City, Oklahoma, Emsco Solutions is a small IT managed services company. The team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249București, Romania
Services provided
Cloud consulting & SI company Phi Partners was established in 2004. The midsize team offers cloud consulting & SI and IT managed services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed50 - 249San Isidro, Peru
Services provided
SYPSOFT360, an IT strategy consulting and IT managed services company, was founded in 2006. The company focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
Founded in 2019, tiilt.io is a small IT strategy consulting and IT managed services company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
Services provided
Top Information is a cloud consulting & SI company. They were launched in 2009 and provide cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Kyiv, Ukraine
Services provided
Located in Kyiv, Ukraine, Wise IT Ukraine is a small IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249León, Spain
Services provided
Founded in 2003, XERIDIA is a midsize León, Spain-based data analytics company. Their team specializes in BI & big data consulting & SI and Artificial Intelligence.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed50 - 249Guadalajara, Mexico
Services provided
Inteli-K is an IT strategy consulting company launched in 2015. Based in Guadalajara, Mexico, the team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Bangkok, Thailand
Services provided
Small IT strategy consulting company ITTI CON, is located in Bangkok, Thailand. The team provides IT strategy consulting and IT managed services.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed2 - 9Edegem, Belgium
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Tryve is a small Edegem, Belgium-based IT strategy consulting and IT managed services company. The team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49
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CSnet, an IT strategy consulting company, is based in Brisbane, Australia. They focus on IT strategy consulting and IT managed services and were founded in 2009.
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UndisclosedUndisclosed2 - 9Mount Pearl, Canada
Services provided
Projectpro Consult is an IT strategy consulting company. Their small team is headquartered in Mount Pearl, Canada. Their team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosedFreelancerDublin, Ireland
Services provided
In Dublin, Ireland, Intercept Technologies is a small Cybersecurity company. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Dublin, Ireland
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Launched in 2010, Threatscape is a Cybersecurity and IT managed services company. The team focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Sandyford, Ireland
Services provided
CWSI is a midsize IT strategy consulting and IT managed services company. Established in 2011, the team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49City of London, England
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ISTARI, a Cybersecurity company, was established in 2020. The team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9Albuquerque, NM
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Established in 2008, ABQ-IT is an IT managed services company. The company specializes in IT managed services and Cybersecurity, and is small.
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UndisclosedUndisclosed10 - 49City of London, England
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Cybersecurity and IT managed services company Connect Digital Security was launched in 2016. The team specializes in Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9
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In City of London, England, Outside Help is an IT strategy consulting and IT managed services company. They provide IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9City of London, England
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Cybersecurity company Identiom Limited is headquartered in City of London, England. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249City of London, England
Services provided
Crossword Cybersecurity Plc is a Cybersecurity company. The City of London, England-based agency was founded in 2014. Their team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Lafayette, LA
Services provided
Techneaux Technology Services is an IT managed services company. The team is located in Lafayette, Louisiana, and their services include IT managed services and Custom Software Development.
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UndisclosedUndisclosed250 - 999Saint John, Canada
Services provided
MNP Digital is a Cybersecurity company. They are located in Saint John, Canada and have midsize team of experts. Their services include Cybersecurity and IT managed services.
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$1,000+< $25 / hr50 - 249Surat, India
Services provided
Techcraft Solution is a social media marketing agency. They are headquartered in Surat, India. Their team provides Social Media Marketing and Content Marketing.
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UndisclosedUndisclosedFreelancer
Services provided
Rockshore Cybersecurity, LLC is a Cybersecurity company. They were launched in 2021, and their services include Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Santa Rosa, CA
Services provided
Sonoma Tech Support, a small IT strategy consulting and IT managed services company, is located in Santa Rosa, California. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Santa Rosa, CA
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Technology Simplified is a small Santa Rosa, California-based IT strategy consulting and IT managed services company. The team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49
Services provided
Based in San Diego, California, Origin 63 is an IT strategy consulting and CRM consulting and SI company. They provide IT strategy consulting and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Santo Domingo, Dominican Republic
Services provided
F2TC Cyber Security is a Cybersecurity company established in 2016. The small team focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
Established in 2005, Oakridge Infotech is a midsize Frisco, Texas-based CRM consulting and SI company. Their team focuses on CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Addison, TX
Services provided
Worksoft is an Application Testing company. Founded in 1998, the team focuses on Application Testing and IT strategy consulting. The company is in Addison, Texas and City of London, England.
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UndisclosedUndisclosed50 - 249Friedrichshafen, Germany
Services provided
DoubleSlash Net-Business GmbH is a custom software development firm. Headquartered in Friedrichshafen, Germany, their team specializes in Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Karlsruhe, Germany
Services provided
Founded in 1981, CONET ISB GmbH is a software development firm. The midsize team specializes in Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Karlsruhe, Germany
Services provided
Cloud consulting & SI company PowMio GmbH is based in Karlsruhe, Germany. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed250 - 999Ratingen, Germany
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MT AG is a software development company. Based in Ratingen, Germany, the company specializes in Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed10 - 49
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Located in Prishtina, Kosovo and Vienna, Austria, Smart ITS L.L.C. Is a small IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Linz, Austria
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Launched in 2020, Agravity GmbH is a custom software development firm. The team specializes in Custom Software Development and IT strategy consulting and is based in Linz, Austria.
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UndisclosedUndisclosed50 - 249Singapore, Singapore
Services provided
SP Sysnet - ICT Solution Provider, an IT staff augmentation company, was founded in 2004. The company offers IT staff augmentation and IT strategy consulting.
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UndisclosedUndisclosed250 - 999
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ValleyPoint Technologies, a midsize IT strategy consulting company, is located in. The team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49City of London, England
Services provided
Tides Digital, a big data company, is located in City of London, England and Berlin, Germany. They offer BI & big data consulting & SI and cloud consulting & SI and were established in 2014.
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UndisclosedUndisclosed10 - 49Eschborn, Germany
Services provided
SYROCON is a big data company. Launched in 2007, the team offers BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249München, Germany
Services provided
Itestra GmbH is a custom software development firm. Their team is headquartered in München, Germany. The firm provides Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed50 - 249München, Germany
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ASTRUM IT GmbH is a Cybersecurity company. The München, Germany-based agency was founded in 1992. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Chéraga, Algeria
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Icosnet is an answering service company. The team is headquartered in Chéraga, Algeria, and their services include Call Center Services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Ciudad Obregón, Mexico
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Intugo Mexico, an IT strategy consulting company, is based in Ciudad Obregón, Mexico and Hermosillo, Mexico. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Breukelen, Netherlands
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Data Destroy, a small Document Digitization & Management company, is located in Breukelen, Netherlands. The team provides Document Digitization & Management and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Waalwijk, Netherlands
Services provided
Solid Circle Services Benelux BV is a Document Digitization & Management company. The team provides Document Digitization & Management and IT strategy consulting and is based in Waalwijk,
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UndisclosedUndisclosed10 - 49Zoetermeer, Netherlands
Services provided
Launched in 2001, Cirres is a Document Digitization & Management company. Their team focuses on Document Digitization & Management and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Milano, Italy
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Founded in 2002, Azatec is a cloud consulting & SI company. The agency provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Amsterdam, Netherlands
Services provided
ARGO360, a Document Digitization & Management company, provide Document Digitization & Management and IT strategy consulting. They were launched in 2009.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.