Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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$5,000+$150 - $199 / hr10 - 49Theale, England
Services provided
CRM consulting and SI company ServerSys was launched in 1998. The team provides CRM consulting and SI and is located in Theale, England.
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UndisclosedUndisclosed250 - 999Saint Pierre, Mauritius
Services provided
BDO Solutions is a Back Office Outsourcing company. Their team is based in Saint Pierre, Mauritius. The company provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed50 - 249Newark, CA
Services provided
NVISH Solutions is an Other Digital Marketing company established in 2006. The firm provides Other Digital Marketing and Web Development, and is midsize.
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$5,000+$25 - $49 / hr250 - 999Chennai, India
Services provided
Pride Global is a Chennai, India-based IT managed services company. Their services include IT managed services and Business Consulting.
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UndisclosedUndisclosed10 - 49Willow Grove, PA
Services provided
Bridge Cable is a small Commercial Property Management company established in 2006. Their team provides Commercial Property Management and Application Management & Support.
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UndisclosedUndisclosed10 - 49Noida, India
Services provided
Established in 2018, Agile Regulatory is an ERP consulting and SI company. The team provides ERP consulting and SI and Business Consulting.
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$1,000+< $25 / hr10 - 49
Services provided
Server Blink is an IT managed services company. The team focuses on IT managed services and is based in Louisville, Kentucky.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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UndisclosedUndisclosed50 - 249Charlotte, NC
Services provided
Hylaine is a data analytics company. They are in Charlotte, North Carolina and Raleigh, North Carolina and have midsize team. They specialize in BI & big data consulting & SI.
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$1,000+$25 - $49 / hr50 - 249Betim, Brazil
Services provided
Ivory It, a midsize software development firm, is based in Betim, Brazil. The team focuses on Custom Software Development and IT staff augmentation.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a specialized Salesforce development company delivering customized solutions in CRM integration and app development. They consistently receive positive feedback for their project management and responsiveness, with 100% of reviews highlighting their expertise in Salesforce and timely delivery. Clients repeatedly commend their practical, solution-oriented approach and efficient communication, making them a reliable partner for Salesforce-related projects.
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UndisclosedUndisclosed10 - 49Little Rock, AR
Services provided
Capital Technology Group is an IT managed services company. Launched in 1939, their team provides IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
Sns System, an IT managed services company, was established in 2003. The agency provides IT managed services, and is midsize.
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UndisclosedUndisclosed50 - 249Boston, MA
Services provided
Social media marketing agency Tier 11 specializes in Social Media Marketing and Pay Per Click. They were founded in 2008.
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UndisclosedUndisclosed50 - 249New Delhi, India
Services provided
Founded in 2011, Eminenture Technologies is a midsize New Delhi, India-based Digital Strategy company. Their services include Digital Strategy and IT managed services.
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Undisclosed$100 - $149 / hr2 - 9Pico Rivera, CA
Services provided
Sharpdots is a Commercial Printing company launched in 2000. The team provides Commercial Printing and Direct Marketing and is based in Pico Rivera, California.
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UndisclosedUndisclosed50 - 249San Francisco, CA
Services provided
Fluxon is a business intelligence company. Their midsize team is based in San Francisco, California. Their services include BI & big data consulting & SI and UX/UI Design.
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UndisclosedUndisclosed250 - 999Kyiv, Ukraine
Services provided
Proxima Research International is a CRM consulting and SI company. Their team is located in Fort Lauderdale, Florida and Kyiv, Ukraine and focuses on CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Dubai, United Arab Emirates
Services provided
FEDS Drone-Powered Solutions is an other IT consulting and SI company. They are based in Dubai, United Arab Emirates, and their services include other IT consulting and SI and Other Marketing.
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$1,000+< $25 / hr10 - 49San Jose, CA
Services provided
Converter Tools is a Direct Marketing company. Their small team of employees is headquartered in San Jose, California and Noida, India. Their team specializes in Direct Marketing and Market
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$25,000+Undisclosed2 - 9toronto, NY
Services provided
Fresh Intelligence is a Market Research company launched in 2009. Located in toronto, New York, the team provides Market Research and BI & big data consulting & SI.
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$25,000+Undisclosed1,000 - 9,999Ahmedabad, India
Services provided
IMS People Possible, a Direct Marketing company, is located in Ahmedabad, India. Their services include Direct Marketing and Graphic Design.
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UndisclosedUndisclosed10 - 49Williams Landing, Australia
Services provided
Small IT managed services company AINS Telecom, is based in Williams Landing, Australia. Their services include IT managed services.
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$250,000+Undisclosed10 - 49Chennai, India
Services provided
Pubrica is a Conversion Optimization company. The firm is headquartered in Chennai, India and Dallas, Texas. Their services include Conversion Optimization and BI & big data consulting & SI.
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$1,000+$100 - $149 / hr10 - 49
Services provided
BISP Trainings is a small Bhopāl, India-based Corporate Training & Coaching company. The team provides Corporate Training & Coaching and ERP consulting and SI.
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$5,000+$150 - $199 / hr10 - 49Bigfork, MN
Services provided
AfterNorth is a small Conversion Optimization company. They provide Conversion Optimization and IT managed services and were founded in 1998.
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$10,000+$150 - $199 / hr50 - 249Cleveland, OH
Services provided
The Adcom Group is a midsize Marketing Strategy company headquartered in Cleveland, Ohio. Their services include Marketing Strategy and Media Planning & Buying.
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$25,000+Undisclosed10 - 49
Services provided
Automatio is a big data analytics company and Sales Outsourcing company. They are based in. Their team focuses on BI & big data consulting & SI and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Greensboro, NC
Services provided
Securis, an IT managed services company, was founded in 2000. The firm offers IT managed services, and is midsize.
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UndisclosedUndisclosed10 - 49Richfield, OH
Services provided
Founded in 1987, DMA Tech Solutions is an IT managed services company. The team provides IT managed services and Custom Software Development.
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$5,000+$150 - $199 / hrFreelancerAuburn, ME
Services provided
Intavant is a SEO services firm. The team focuses on Search Engine Optimization and Web Design, and the firm is in Auburn, Maine.
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UndisclosedUndisclosed10 - 49
Services provided
Graffiti9 Digital Marketing Agency is a Digital Strategy company located in Ayarkunnam, India and Ayarkunnam, India. Founded in 2005, the team focuses on Digital Strategy and Social Media Marketing.
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$25,000+Undisclosed2 - 9Marietta, GA
Services provided
Located in Marietta, Georgia, ICE Components, Inc. Is an IT managed services company. Their services include IT managed services and Contract Manufacturing.
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UndisclosedUndisclosed250 - 999
Services provided
Antraweb Best Tally Software Support Customization & Solutions Provider is an IT managed services company based in. Their services include IT managed services and Web Development.
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UndisclosedUndisclosed250 - 999Mississauga, Canada
Services provided
Proax Technologies is an IT managed services and Engineering company. They provide IT managed services and Engineering and are headquartered in Mississauga, Canada and Surrey, Canada.
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UndisclosedUndisclosed2 - 9
Services provided
Small IT managed services company 3v-Hosting, is located in Kyiv, Ukraine. The team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249
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LTPlabs is a big data company headquartered in Senhora da Hora, Portugal and Lisboa, Portugal. They provide BI & big data consulting & SI and Business Consulting.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Myqbhost is an IT managed services and Accounting company. Headquartered in New York, New York, the firm was established in 2012. Their team offers IT managed services and Accounting.
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UndisclosedUndisclosed2 - 9Omaha, NE
Services provided
EnCloud9 LLC is a CRM consulting and SI company. They are headquartered in Omaha, Nebraska, and their services include CRM consulting and SI and Business Consulting.
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$50,000+$25 - $49 / hr50 - 249
Services provided
Mediology Software, an IT managed services company, is located in Gurugram, India. Their services include IT managed services.
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$5,000+$50 - $99 / hr10 - 49Bydgoszcz, Poland
Services provided
Special Space Sp. Z o.o is a web design company launched in 2017. Their services include Web Design and Graphic Design.
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$1,000+Undisclosed10 - 49
Services provided
Founded in 2005, Actus Digital is a small media planning and buying company. Their services include Media Planning & Buying and other IT consulting and SI.
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$5,000+$300+ / hr2 - 9
Services provided
Data analytics company Librios Ltd. Was established in 1996. The team offers BI & big data consulting & SI and Custom Software Development and is located in Stony Stratford, England.
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$1,000+< $25 / hr10 - 49Larnaca, Cyprus
Services provided
RentSyst, a CRM consulting and SI company, was founded in 2018. The team offers CRM consulting and SI and Web Development and is located in Larnaca, Cyprus.
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$50,000+Undisclosed50 - 249Singapore, Singapore
Services provided
Wavenet is a Digital Strategy company. The Singapore, Singapore-based firm was founded in 2001. Their team offers Digital Strategy and IT managed services.
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$5,000+$50 - $99 / hr50 - 249
Services provided
Launched in 2008, Tekzenit is a web design company. The team offers Web Design and UX/UI Design and is headquartered in Matosinhos, Portugal and Irving, Texas.
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$1,000+$200 - $300 / hr2 - 9
Services provided
Based in Centurion, South Africa, Tecleo Data Recovery and Digital Forensics Lab is an IT managed services company. Their services include IT managed services and Computer Engineering.
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$5,000+$100 - $149 / hr2 - 9
Services provided
Reinstil GmbH & Co. KG is a Mainz, Germany-based IT managed services company. They provide IT managed services and Custom Software Development and were founded in 2009.
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$25,000+$150 - $199 / hr10 - 49Dubai, United Arab Emirates
Services provided
Launched in 2024, License Gentlemen is an Intellectual Property Law company. Their team focuses on Intellectual Property Law and Marketing Strategy.
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$5,000+$100 - $149 / hr50 - 249La Crosse, WI
Services provided
Midsize big data analytics company Authenticom, is headquartered in La Crosse, Wisconsin. Their services include BI & big data consulting & SI.
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$5,000+Undisclosed10 - 49Bundoora, Australia
Services provided
Marketing Lab, a social media marketing agency, focus on Social Media Marketing and Search Engine Optimization. They were launched in 2013.
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$5,000+$100 - $149 / hr50 - 249
Services provided
Tarika Group is a web design agency founded in 2006. Their services include Web Design and UX/UI Design.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.